CR61 - Access to NHS Services Policy and Procedure

React Homecare CR61 – Access to NHS Services Policy and Procedure 1. Purpose 1.1 To uphold the Service User’s entitlement to access NHS services. 1.2 To guide staff as to their responsibilities in relation to accessing NHS services. 1.4 To meet the legal requirements of the regulated activities that React Homecare is registered to provide:  The Care Act 2014  Equality Act 2010  The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014  Mental Capacity Act 2005  Mental Capacity Act Code of Practice 2. Scope 2.1 The following roles may be affected by this policy: o Registered Manager o Administrator o Care staff 2.2 The following service users may be affected by this policy: o Service Users 2.3 The following stakeholders may be affected by this policy: o External health professionals o NHS 3. Objectives 3.1 To promote a system at React Homecare that has good links with external healthcare professionals, as well as having referral arrangements in place so that services can be accessed easily and without delay. . 4. Policy 4.1 Service Users will be provided with information regarding their entitlement to NHS services and supported to access those services. 4.2 Care Workers supporting Service Users will, when required, advocate and support access to NHS services on the Service User's behalf. 4.3 Care Workers will promote and support advance Care Planning to ascertain the wishes and preferences of Service Users approaching the end of their life in relation to accessing NHS care. 4.4 All information shared between the NHS and React Homecare will be in a format that is accessible for the Service User and in accordance with the Accessible Information Standard. Page 1 of 4