Issue with resident that requires clinical review Examples : INCLUSION ie Woundcare EXCLUSION……………… …………………………..
Triage Nurse creates MS Teams/ Collaborate invite and sends it to care home headset, and Nurse who will undertake clinical review- informs of time that virtual review is scheduled
Designated Nurse Calls Carer using headset via MS Teams/Collaborate call
Virtual review of care home resident, with carer via video link to headset. Documented on S1 Virtual template
Care home contacts ICT directly via ‘Amazon’ contact line 0300 003 2138 YES
Virtual Supported Care? NO
YES
Care Home Resident Meets criteria for Headset call
NO
Unplanned visit or otherwise escalate
• • •
Headset supported virtual review : Residential Care and Integrated Care Teams 25/3/25 Document on record and Realwear S1 template
Reassure Support Intervention completed by care home worker with virtual support from ICT