FRICTIONLESS, END-TO-END ONBOARDING WITH CASE MANAGEMENT
How to Enhance Customer Experience and Operational Efficiency Your risk decisioning solution is critical to your overall risk strategy and business growth. With an intelligent, dynamic risk decisioning platform you can integrate data, make automated decisions across the customer journey, and get advanced analytics to improve processes. But what about those cases that aren’t cut and dried? There are always exceptions that require manual review from expert credit risk underwriters and fraud investigators. So how can you optimize those cases that need human intervention, while still ensuring an end-to-end, holistic approach that reduces friction and improves operational efficiency?
Look for a referral handling solution that can integrate seamlessly with your decisioning solution to ensure frictionless investigations and streamlined onboarding experiences for your customers.
Things to Look For:
Visual UI
Ability to re-trigger decisioning or instigate downstream activity
Manual and automated case creation
Seamless integration with decisioning
Holistic entity overviews
Summary dashboards and queue management
Enable Frictionless Onboarding Example Decisioning Flow
Application
»
KYC Identity
» Authentication »
Fraud Rules
Credit Checks
»
Decision
APPLICATION AGENT
FRAUD INVESTIGATOR
CREDIT RISK UNDERWRITER
Streamline Onboarding Experiences
Reduce Fraud Losses
Treat Customers Fairly
Fraud threats are continually evolving and growing increasingly complex, especially at onboarding, sometimes requiring manual fraud investigations.
Decisioning flows will automate as much as possible, but often there is still a need for an expert credit risk underwriter to manually action a small number of referrals or exceptions.
For some organizations, face-to-face selling is still a key part of their business - but this means creating and amending applications manually as needed.
Be sure you can:
Look for case management solutions that allow you to:
• Deep-dive into decisioning data via a visual UI
• Manually enter and update application information with ease
• Enable roles-based controls for maximum agility
• Re-trigger the decisioning process when ready
• Monitor and control queue management for manual review
With an integrated case management solution you can: • Review and understand risk policy rules • Attach documentation and notes • Drive downstream actions after review
• View a summary dashboard with all helpful info in one convenient place
Seamlessly integrate manual intervention into automated decisioning flows Decisioning Rules + Data Orchestration
Credit Risk Machine Learning Models
Benefits of Integrating Case Management into Decisioning:
Optimized Third Party Data Enrichment
Credit Underwriter Alert Reviews
Fraud Investigator Alert Reviews
Automation of Final Decisioning Steps
• Streamlined onboarding • Improved customer experience • Better fraud detection and prevention • Efficient case resolution • Optimized manual review • Review risk at a granular level • Seamless integration with automated decision flows and third-party data views
Discover how to enhance customer experience and operational efficiency with case management. Learn More