2025
SERVICES GUIDE 24/7 Property Call Handling Done Right. Stress- Free Property Management Starts Here
“When we first started working with PropCall, it was immediately obvious that there are huge benefits to having actual property managers dealing with issues, as opposed to just using an answering service.” Sean Walsh, Director of Property Management Qube
OUR CLIENTS WE WORK WITH
Smart Call Handling for Smarter Property Portfolios
TABLE OF CONTENTS Who Are PropCall In Short ................................................ .......................................... Remote Video Assistance Why Choose PropCall Get in Contact
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WHO ARE PROPCALL? Serving over 400,000 properties nationwide,PropCall helps property managers achieve work life balance while ensuring exceptional service for tenants. PropCall are an award winning team of property managers dealing with your out of hours and overflow calls. We are not just an answering service! We are based out of Manchester and all of our call agents work from our HQ in Old Trafford. We do full triage with tenants, including video calls, and can instruct your preferred contractors on your behalf (we also have our own in case you need a backup).
Giving YOU the ability to offer superior support to your clients 24/7 365 days ALL Calls answered; evenings, nights and weekends Christmas and all Bank Holidays Included at no extra cost Breakdowns provided of each call/incident and time spent managing on your behalf Daily and Monthly reports provided to give you full visibility on your account so you can provide full details to your landlords/clients
PropCall currently manage over 400,000 properties across the UK.
WHAT WE DO Answer calls in your company name Follow your pre-agreed processes with every call type Our Property Managers will triage and troubleshoot maintenance issues and emergencies Use our video triaging tool to connect with tenant’s camera phone to further triage an issue Use your preferred contractors to attend to issues Provide a network of contractors at your disposal should your contractors not be available
We Pick Up So You Can Power Down
We Answer. They Stay. You Sleep
IN SHORT We take on all on-site emergencies from triage to action We simplify seamless message taking Our experienced team will make the right calls and decisions for you Our management team have many years of property experience Saving £££’s our clients find a genuine return on investment no matter the size Trusted to deal with our clients end customers Our skilled team ensure smooth operations across your portfolio Your reputation is protected Your responsibilities to those you serve are met, day or night Award winning property management services
Enquiry Capture
Call Triage & Escalation
Remote Video Assistance
Contractor Management
Your Tenants Deserve the Best. So Do You
REMOTE VIDEO ASSISTANCE SMS, WhatsApp or Email Supports all major mobile browsers No need for an app Ability to use a LIVE pointer on a LIVE stream to help navigate the tenant Draw on images with pointers, arrows and text Save images for reporting and future reference Remote assistance software allows you to share screen to all devices Remote Zoom Ability to extract data from images - VIN, BARCODE, Model no. Saving £££’s to help stop emergency call outs
We instruct emergency contractors on less than 5% of calls taken Real Property Managers. Real-Time Call Handling
We Answer. You Grow
WHY CHOOSE PROPCALL
Work/Life Balance
Reduce Unwanted Costs
Improve Customer Service
Save Your Staff Time
Capture All Enquiries
Because Tenants Don’t Stop Calling at 5pm
From maintenance calls to emergencies — we’ve got it covered, day or night
GET IN TOUCH 0161-510- 5600 hello@propcall.com www.propcall.com 5B Maclaren House, The Lancastrian Office Centre, Manchester, M32 0FP “[PropCall] have surpassed our expectations in every way. They are truly an extended part of our team.” Curlett Jones