Introducing... ASSIST PLUS+ COMPLETE 3 comprehensive Daytime Property Management support services More room to perform. More time to relax....
Grow your team without increasing headcount.
WHAT ARE ASSIST, PLUS+ & COMPLETE? They are not a telephone answering service. ASSIST, PLUS+ & COMPLETE are fully remote daytime property management services. Trained property professionals, based in the UK from our Manchester office remove the operational burden from your business, allowing your property managers to focus on fostering relationships, portfolio performance and business growth, while PropCall take care of the day-to-day. With 3 levels of service we can build a bespoke package that suit you and your teams needs. Hours
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Monday-Friday
PropCall Assist
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9:00am-5:00pm
PropCall Plus+
PropCall Complete
Our partners
OUR SERVICE TIERS COMPLETE
ASSIST
PLUS+
Call handling/Answering
Call handling/Answering
Full Property Management
Overflow Support
Overflow Support
Call handling/Answering
Message Taking
Message Taking
Compliance
Real UK Based Property Managers
Maintenance Triage
Tenant/Contractor Liaison
Basic reporting / Tickets
Job Progression
Remote Video Tool
CRM Updates/Reports
Real UK Based Property Managers
Remote Video Tool
Prices from £107 per month
Bespoke package built to your requirements
Prices from £97 per month
Hours
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Monday-Friday
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Real UK Based Property Managers
9:00am-5:00pm
PROPCALL PLUS+
PROPCALL COMPLETE
REMOTE VIDEO ASSISTANCE SMS, WhatsApp or Email Supports all major mobile browsers No need for an app Ability to use a LIVE pointer on a LIVE stream to help navigate the tenant Draw on images with pointers, arrows and text Save images for reporting and future reference Remote assistance software allows you to share screen to all devices Remote Zoom Ability to extract data from images VIN, BARCODE, Model no. Saving £££’s to help stop emergency call outs
We instruct emergency contractors on less than 5% of calls taken
Average savings of +30% compared to hiring a Property Manager...
ASSIST Essential call support to give your team extra capacity. Prices from £97 per month
Call handling/Answering Inbound resident calls answered professionally in your company name, following your agreed processes and instructions.
Overflow Support Extra capacity when your team is busy.
Message Taking Accurate messages captured and routed to your team when needed.
PLUS Call support with added maintenance triage and ticket management. Prices from £107 per month
Call handling/Answering Professional answering in your company name.
Overflow Support Additional support when demand increases.
Message Taking Key details captured and passed on.
Maintenance Triage Issues assessed, prioritised and troubleshot where possible.
Reporting & Tickets Issues logged with clear actions and outcomes.
LOOKING FOR SOMETHING MORE COMPREHENSIVE? CHECK OUT PROPCALL COMPLETE
COMPLETE YOUR DEDICATED REMOTE PROPERTY MANAGEMENT TEAM.
COMPLETE provides experienced property management professionals who become an extension of your business, handling the day-to-day operational workload that consumes your team's time. Rather than simply answering calls, we proactively manage maintenance issues, coordinate contractors, liaise with tenants, monitor compliance, update your CRM and keep every job moving until completion. Your property managers remain in control of the portfolio while we manage the operational front line. Enquiry Capture Call Triage & Escalation Remote Video Assistance Contractor Management Compliance Management
Bespoke package built to your requirements
COMPLETE
Tenant Communication We become the first point of contact for your residents & tenants. Answer inbound telephone calls Respond to emails Respond to maintenance enquiries Manage resident expectations Provide progress updates Chase outstanding information Reduce repeat chasing calls
Maintenance Management We take ownership of maintenance jobs from initial report through to completion. Receive maintenance reports Assess urgency Technical troubleshooting Video triage where required Reduce unnecessary contractor attendance Obtain additional information Raise maintenance tickets Update your CRM/Fixflo Escalate when appropriate
Contractor Coordination One of the biggest drains on property managers is chasing contractors. We handle it. Book appointments Arrange access Confirm attendance Liaise with tenants Liaise with contractors Chase updates Obtain completion reports Upload documentation Keep everyone informed
COMPLETE
Compliance Support Front Line also assists with ongoing compliance administration. Including: Compliance reminders Gas Safety Certificates (CP12) Appointment booking EICRs Contractor coordination EPCs Certificate collection Fire Safety CRM updates Legionella Smoke & CO alarm checks
CRM Administration Everything is recorded within your systems. We work inside your existing CRM or property management software. Examples include: Fixflo Arthur Alto CFP Reapit
Street Qube Blockman Property Hive Custom CRM platforms
Outbound Support We don't simply react. We proactively manage your workload. Including: Chasing contractors Booking appointments Tenant updates Landlord updates
Access arrangements Quote follow ups Invoice queries Repair progress chasing
COMPLETE
Job Progression A repair isn't finished because the contractor attended. We continue managing the job. Confirm attendance Obtain engineer reports Arrange follow-on works Order parts
Book return visits Keep tenants updated Confirm completion Resident satisfaction follow up
Escalation Management Where required we escalate directly to your Asset Managers or Property Managers. They only become involved when genuine management decisions are needed. This dramatically reduces interruptions throughout the day.
WHO ARE THESE FOR? Residential Lettings
Build-to-Rent
Estate Agencies Student Accommodation
Housing Associations
Commercial Property
HMO Specialists
Portfolio Landlords
PRS Operators
Mixed Use Developments
Your front line, taken care of...
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WHY
Work/Life Balance
Reduce Unwanted Costs
Improve Customer Service
Save Your Staff Time
Capture All Enquiries
Expand your team immediately without increasing headcount. BOOK A CALL
WE DO OUT OF HOURS AS WELL...
GET IN TOUCH 0161-510-5600 hello@propcall.com www.propcall.com 5B Maclaren House, The Lancastrian Office Centre, Manchester, M32 0FP Don't add another desk, add your front line partner...