AS A FAMILY OWNED and MANAGED BUSINESS FOR 58+ YEARS, WE HAVE CONTINUED TO DO EVERYTHING WE CAN TO KEEP OUR PRICES REASONABLE. OUR MOST VALUABLE ASSET IS OUR EMPLOYEES & OUR LOYAL CUSTOMERS! WE DO NOT CHARGE ANY HANDLING FEES (We only charge the shipping cost we are being charged). WE TRULY APPRECIATE IT WHEN A CUSTOMER WORKS WITH US ON A DAMAGED OR WRONG ITEM AS EVERY LITTLE BIT HELPS BOTH OF US! WE HAVE STEAMLINED THE RETURN PROCESS BELOW. THANK YOU FOR WORKING WITH US TO KEEP US BOTH IN BUSINESS!
IF ISSUE WITH SHIPMENT WHEN ARRIVES: IF SIGNING FOR ORDER, CUSTOMER MUST WRITE “DAMAGE # ITEMS” ON PAPERWORK NEXT TO SIGNATURE WRITTEN CLEARLY. TAKE A PICTURE OF YOUR ‘DAMAGED #’ NOTE NEXT TO SIGNATURE & PICTURES OF THE DAMAGED OUTER BOX.
DO NOT REFUSE ANY SHIPMENT, NO MATTER THE CONDITION. YOU WILL BE CHARGED FOR ANY REFUSAL (and the refusal fee is always more $ than the shipping cost for the order). WE WILL NOT BE ABLE TO PROCESS CREDIT IF ORDER IS REFUSED (as the carrier will not allow us to submit a credit on your behalf). WORK WITH US SO WE CAN WORK IT OUT WITH THE CARRIER.
CLAIM POLICY
COUNT THE LARGE BOXES (PKGS), OPEN UP ALL BOXES & INSPECT ALL ITEMS PRESENT AND IN GOOD CONDITION. Your Packing List IS ONLY WHAT YOU ORDERED – NOT WHAT YOU WERE CHARGED FOR (use invoice).
D NOT submit a ‘missing’ claim until you review the invoice and confirm there is an actual charge for the missing item. This will save you time and effort which is precious.
WE CANNOT TAKE CLAIMS BY MAIL, EMAIL, FAX, OR PHONE AS WE HAVE A THIRD PARTY PROCESSING THE CLAIMS WHILE WE ARE STILL SHORT STAFFED BUT STILL WANT TO PROCESS ANY ISSUES ASAP. IT IS A VERY, VERY BRIEF and BASIC FORM.
Claims must be reported WITH PICTURES WITHIN 10 DAYS OF YOU RECEIVING YOUR ORDER using the reporting instructions below. We NEED these pictures so we can also present them to our vendors to make a claim, if possible.
YOU MUST KEEP ALL ORIGINAL PACKAGING & OUTER BOX PACKAGING UNTIL THE CLAIM IS COMPLETE. THIS IS A MUST!
THERE IS NO CREDIT FOR SHIPPING CHARGES, WHICH HAS ALWAYS BEEN OUR LONGTIME STANDARD POLICY.
"REPORTING INSTRUCTIONS” FOR DAMAGE, MISSING, OR WRONG ITEM(S) CLAIM:
1. Go to https://www.upperdeckltd.com/website-claim-form/ (NO LOG-IN NEEDED TO ENTER CLAIM).
2. Follow the directions to complete the VERY BRIEF and BASIC form which has been streamlined to make it less stressful.
3. Attach ALL your pictures necessary, INCLUDING any outer box damage. A PICTURE IS WORTH A THOUSAND WORDS! Example: if reporting 6 of the same item #, must include picture of all 6 showing visible damage
ONCE WE RECEIVED A COMPLETED CLAIM FROM YOU WITH PICTURES WITHIN 10 DAYS OF YOU RECEIVING YOUR ORDER, WE WILL PROCESS THE CLAIM WITHIN 30 DAYS.
PROCESS THE CLAIM, INCLUDING NOTIFYING THE CARRIER IF IT'S AN OUTER BOX DAMAGE ISSUE.
NOTIFY YOU IF THERE IS ANYTHING WE NEED TO HELP US PROCESS YOUR CLAIM
IF APPROVED, WE WILL APPLY A CREDIT ON YOUR ACCOUNT AND NOTIFY YOU FOR FUTURE USE!
ITEM(S) RETURNED DUE TO CUSTOMER ERROR MUST BE SHIPPED BACK AT CUSTOMER'S COST IN ORIGINAL PACKAGING AND NOT SHOP-WORN CONDITION. Upper Deck Ltd. is not responsible for typographic errors and pricing.
POLICIES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
Major Credit Card for full amount, plus postage with order unless other financial arrangements have been made.
Minimum order only $250 ~ We Drop Ship
RUNNING A BUSINESS IS HARD ENOUGH, LET’S WORK TOGETHER!
UPPER DECK, LTD.
“A Family Business for over 58+ years”
Just about all of our items have bar codes of course. We have added two sided hang tags (where possible), including an area provided to put your price. Many customers appreciate this as it makes pricing the items much easier.
Buy by the case e.g. (8 cl.), (16 cl.), (36 cl.) (__ cl.) will be displayed after each item. (VC,MC,DC,AE) for easier shipping/packing.
“Our Specials” “$600 SHIPPING SPECIAL”
Buy $250.00 or more of our X,UX,H,UH items in CAST IRON and we’ll Deduct 15% of that total from the (1st. Price) of each cast iron item. Our prices are already low, but we want to help as ship costs are high these days. Specials are designed to SPECIFICALLY help with shipping cost (taken off the items so customers can see). SHIPPING COST can be SAVED up to 50% or more depending on weight and your location. This Special applies to regular wholesale prices. (1st. Price) (No further Discounts on NET Items)
Must ask for
“CAST IRON SHIPPING SPECIAL” These specials cannot be combined Code: UDLM26A
Buy $600.00 or more on any items in our Current Catalogs and we will deduct 15% off (1st. Price) of any item we carry (except NET items). This special has been very popular it includes ALL Cast Iron, Brass, Wood, Copper, Resin, Tin, Glass and Aluminum items. Ordering $600.00 or more (1st. Price) is the best way to get more out of your purchase. The more you buy the percentage of your SHIPPING COST is lower. Must ask for “$600 SHIPPING SPECIAL M25”
Fairies and Angels in Cast Iron
Heirloom
RailroadSpike Black Powder
RailroadSpike
M13 CRICKET - Verdigris
2.25”H x 4”L x 1.5”W (Min. 2) (40 cl.)
2 @ $4.50 ea. 4 @ $3.95 ea. Solid Brass
3”H x 5.5”L x 2”W (24 cl.)
2 @ $6.50 ea. 6 @ $5.95 ea. Solid Brass Best Fall Sellers Reversible Damper
ea.
VerdigrisFinish
M115 CRICKET
2.25”H x 4”L x 1.5”W (Min. 2) (40 cl.) 2 @ $4.50 ea. 6 @ $3.95 ea. Solid Brass
F58 DAMPER PULL OPEN / CLOSED
10.5”H x 1.5”W
UX4673 CRICKET - Verdigris
2.5"H x 6"L x 4"W (12 cl.) $10.50 ea. 2 @ $9.75 ea. Iron
