NEXT Generation Technology Support
November 2018
THIS IS THE #1 SECURITY THREAT AND IT WILL HAPPEN TO YOU CELEBRATIONS: NEW HIRES CYBERSECURITY IS NOW A MUST-HAVE DEPARTMENT IN YOUR ORGANIZATION
TOP TIPS YOU CAN’T AFFORD TO MISS FROM A CEO WHO SURVIVED A RANSOMWARE ATTACK
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(815) 496-6300
This Is The #1 Security Threat To Your Business AND IT WILL HAPPEN TO YOU
WOULD YOU LEAVE THE FRONT DOOR OF YOUR BUSINESS WIDE OPEN EVERY NIGHT? OF COURSE YOU WOULDN’T. WHEN NOBODY’S AT THE OFFICE, YOU’VE GOT TO PROTECT YOUR ASSETS, USUALLY BEHIND LOCKED DOORS, A COMPLEX SECURITY SYSTEM AND OFTEN EVEN A NETWORK OF CCTV CAMERAS. THERE ARE PROCEDURES IN PLACE IN CASE A THIEF EVER WRIGGLES THEIR WAY INTO YOUR FACILITIES. AND YOU’VE GOT INSURANCE IF THE WORST EVER HAPPENS. But what about your digital assets? According to a report
door into a bank vault in no time. First, start with your
from Kroll, digital theft of small businesses overtook
employees. A full 51% of data breaches occur due to the
physical theft in 2017, for the first time ever. As surprising
negligence of hapless team members, according to
as it may seem, today your business is more likely to be
CompTIA. Establish comprehensive security policies, lay
penetrated by hackers than for a disgruntled ex-employee
them down in crystal-clear print and have your employees
to boost a few PCs in the dead of night.
sign off on them. Build a thorough education program to
Despite this, data shows that the vast majority of small
school your employees on the risks and signs of digital
businesses are seriously underprepared for cyberattacks. The 2018 Verizon Data Breach Investigations Report states that a full 58% of malware strikes were on small businesses over the last 12 months, a number that continues to climb. The average cost of these attacks has climbed in turn, now exceeding $1 million between efforts to recover data and restore daily business operations. Yet, according to a 2016 survey by the National Center for the Middle Market, less than half of midsize US businesses have an up-todate strategy to address cyber security concerns and almost a third have no plan at all. In effect, business owners are leaving their digital front doors unlocked, complete with a neon sign saying “Rob me!” flickering above. While it’s easy to assume you’re safe from the kinds of large-scale digital breaches you read about in the news every week, that false sense of security will eventually come back to haunt you. With more than half of small businesses targeted for digital attacks every year, it’s practically inevitable that you’ll end up in the crosshairs of cybercriminals. Without the proper security measures in place, that $1 million bill is going to hit your desk one day, and it may even shutter your business for good. Luckily, with even a modicum of proper, proactive stewardship of your digital assets, you can turn that open
crime. Topics should range from “How to spot a phishing e-mail” to the proper construction of company passwords. While your employees are learning the ins and outs of basic cyber security, invest in multilayered protections for your network. This must go beyond a simple, free antivirus, and should include platforms to keep all your patches up-to-date, security measures seamlessly integrated with company e-mail and, preferably, the watchful eye of a managed services provider. If you’re not a professional, it’s easy to miss security holes that would be glaring to criminals, even if you do your research. Better to get the experts involved and keep them patching those holes as they arise rather than risk missing something that flips your company belly-up down the road. Thousands upon thousands of other small business owners are leaving their digital door wide open day in, day out. As a result, cybercriminals have begun to consider companies like yours to be easy pickings, vulnerable fruit ripe for harvest. Don’t be one of the millions of businesses that succumb to cyber-attacks every year. Invest in adequate protection and give yourself the peace of mind you need to focus on what you do best: making money.
4
WAYS SMART PEOPLE BLOW THE CLOSE
THE WEIRDEST THING HAPPENS WHEN IT’S TIME TO CLOSE A DEAL: SMART PEOPLE TURN TO MUSH! I’VE SEEN IT HAPPEN A HUNDRED TIMES. EVEN MY OWN TEAMMATES, MANY OF WHOM HAVE PHDS AND MBAS FROM SOME OF THE TOP UNIVERSITIES IN THE WORLD, AREN’T IMMUNE TO THIS ISSUE. WHEN THEY’RE DOING THE WORK, MY COLLEAGUES ARE CONFIDENT, CARING AND EVEN DARING. BUT WHEN SELLING THE WORK, THEY OFTEN STRUGGLE. I SEE THE SAME FOUR FATAL PATTERNS WITH SALESPEOPLE OF ALL STRIPES.
1. THEY HIT MUTE. Recently, I was with a colleague in the boardroom of a billionaire CEO of the No. 1 company in his industry. This
imposing. Think about it this way: It’s one thing to help a leader identify an issue; it’s another to help them actually solve it.
prospect actually said out loud that his No. 1 leadership
3. THEY DAZZLE WITH COMPLEXITY.
problem is exactly what our firm is good at – hiring and
The urge to sound smart and impressive is a strong one, but
leading talented teams across his portfolio of business. After he had outlined all the ways he wanted our help, the close should have been easy. But instead of sealing the deal, my colleague froze up and went silent. For an awkward 20 seconds, we sat there in silence. Eventually, we reached a happy conclusion, but in many cases, you won’t be so lucky. Clients want help wrapping up a conversation and setting an action plan. Don’t go quiet!
don’t let it get in the way of a sale. One colleague of mine explained our services to a prospect at 90 mph, throwing all kinds of compelling data points and analysis at him in a short span of time. But instead of being convinced by her breadth of knowledge, the prospect felt that he couldn’t get a word in edgewise. Of course, it’s vital that you know what you’re talking about and you establish credibility with your prospects, but don’t let that take priority over genuine
2. THEY AVOID “IMPOSING.”
communication and advisement.
After a long meeting, in which my colleague helped a
4. THEY WIN THE ARGUMENT.
high-powered CEO identify many of the key problems
Clients are not often impressed with a confrontational “I’m
hindering his company, I watched in shock as he ended the meeting with no follow-up plan whatsoever. When I asked him why, he told me, “I didn’t want to impose! I just felt like we were having such a good, trusted advising conversation, I didn’t want to turn it into a sales call.” I asked him how helping a CEO solve his No. 1 problem could ever be called
right, you are wrong” posture. Folks, serving clients is not about winning arguments. Serving clients is about understanding them and figuring out how to get them what they want. You are on the same team. If you forget this, you may win the argument, but lose the deal.
NEW HIRES We are excited for our newest hire, Ryan O'Connor to join the team!
Top Tips You Can’t Afford To Miss From A CEO Who Survived A Ransomware Attack
I was born in... Woodstock, IL What do you do at LeadingIT? I prepare new hardware for delivery and installation, repurpose used hardware, and handle most on-site visits. Describe LeadingIT in three words Responsive, Effective, Efficient If you know me you know I... Will try to fix anything in front of me. What would your superpower be? Time travel
Years back, A1Care owner Percy Syddall upgraded his business with a state-of-the-art system for storing all the company’s records and customer data in a single place. The network was a massive boon to both his customers and employees. But when his entire organization found themselves locked out of the data by ransomware, with the hackers demanding a price too steep to pay, the company had to act fast. They learned how to respond to an attack the hard way. The first step was to evaluate the threat. They decided not to pay the ransom (which they couldn’t afford, anyway) and
Where would you be found 4pm on a Saturday?
instead thoroughly documented the issue. Then, they got
Working on my car, programming, or visiting with friends and family.
the authorities involved and alerted their customers about the breach. In the end, the attack cost thousands of dollars, but they weren’t about to let it happen to them again. They
If you were a drink, what would you be? Guinness Tech tip you wish everyone knew? Clone your OS periodically. Why do IT guys get a bad rap? Many either lack the ability to solve problems or the diligence to follow through with solutions.
began looking for more powerful solutions that would prevent future attacks and started asking more pointed questions to determine exactly what vulnerabilities their system might have. Most importantly, they began to back up their files and trained their team to recognize threats before they became full-on crises. You live and learn. SmallBizTrends.com, 7/14/2018