NEXT Generation Technology Support
May 2020
How Coronavirus is Forcing Us to Embrace Technology for Good LeadingIT Culture: Celebrations Welcome Our New Team Member, Steven! 3 Ways To Grow Your Business Without Spending A Dime 3 Ways To Stop Cybercriminals Cold In Today’s Crazy Times
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How Coronavirus is Forcing Us to Embrace Technology for Good I believe, in a lot of ways, technology is saving the world. Seriously. Well, right now that’s become a reality. With COVID-19 continuing to force countries all over the world into shelter in place orders, we’re in the middle of a pivotal moment of human history: the new tech revolution.
From a business perspective, companies and organizations are being forced to pivot their business models and update operations to support a remote working environment. At LeadingIT, in just one week, our ticket count rose 30+% and we moved swiftly to set our clients up for success in this new normal. Our team is sensitive to the fact that this is easier for some than for others, and we are committed to providing our expertise to help those businesses navigate this crisis. Three years ago this would have been way more challenging, but as technology continues to become more sophisticated and internet connections grow stronger, we can implement solutions at a faster turnaround time. All that said, the most important factor, I think, is that technology allows us to stay CONNECTED. Thanks to the cloud, we’re able to store all tools, systems, documents and remote access in a secure, centralized location. At any point in time, our teams can be plugged in from anywhere in the world. And with tools like Slack, Google Apps, Microsoft, FaceTime and Zoom, we have our pick of all the ways we can communicate and collaborate with each other—both at work and at home. Scratch that—they’re kind of the same thing right now. Let’s call it in and outside of work. Still, a lot of what I’m seeing and reading about is how we’re all isolated right now. Maybe we have immediate family in the same house, a roommate or partner, but for many, myself included, we’re on our own and stuck inside, which can be a scary place to be. That’s exactly why NOW is the time to push past fear and learn to pivot. Because honestly, all we can do is react to
the reality we’re facing and accept the things we can control. Now don’t get me wrong, I know this isn’t always easy, and yes, sometimes my naturally sunny disposition gets tested. But we have to always come back to the things we have control over and focus our energy on embracing that, and feeling empowered by it. There will be times we can’t change our situation…but I don’t think this is one of them. What’s happening right now is nature telling us to stop, learn and adapt. When we come out the other side of this, I strongly believe we will step into a new era of humanity and community. This has been a huge reality check for all of us to truly appreciate the good in our lives, and cherish our relationships. We have access to SO many ways to stay connected with each other: texting, calls, FaceTime, Messenger, What’s App, Instagram, Twitter, Facebook, and Google Hangouts to name a few. Normally, I think a lot of people often shy away from this stuff and get too caught up in their own lives and work, but this current state of affairs is forcing all of our hands in an interesting way. It’s time to recalibrate. It’s time to shift. And it’s definitely time to keep living to the fullest. Hang in there, friends. We’re in this together. Originally published on April 7, 2020 on GoLeadingIT.com/blog.
LEADINGIT CULTURE
Laura Piekos
Eddie Dwyer
CELEBRATIONS
May 22nd
May 22nd
Happy Birthday!
Happy Birthday!
Keegan Richards May 9th- Happy Birthday! May 22nd - 1st year Anniversary
WELCOME TO OUR NEW TEAM MEMBER, STEVEN! Where are you from? Belvidere. What is a random fact about you I drove a Zamboni for 2 years.
Here are some facts about the friendly face you will be seeing around soon:
What interests you aside from technology? Hockey, soccer, camping & canoeing.
Why the tech industry? When I was 9 my dad was cleaning a computer and I started to ask as many questions as I could. By the time I was 12 I built my own computer and it just kind of stuck. I have never wanted to do anything else.
Follow a thought leader in your industry. Whether you follow them on social media or their blog, keep up-to-date with the issues they’re talking about. Then do further research into those issues. This keeps you in the know and more likely to learn something you can easily apply to your own business. Use your best testimonials. If someone posts a great review on Google, for example, reach out and ask about using it in your marketing. Or reach out to customers who you already have a good relationship with and ask if they’re willing to give you a testimonial. It builds credibility.
3 Ways To Grow Your Business Without Spending A Dime
Partner up. It pays to develop partnerships with existing vendors or other businesses that are adjacent to yours. That is to say, look for opportunities to share customers. If you have a customer who’s looking for a specific service you don’t offer, point them to someone who does (your partner). And your partner will do the same. Reach out into your business community and see what kind of relationships you can form. Business Insider, Feb. 13, 2020
communicate these safeguards to everyone on your team, especially if they are working from home. 2. Secure Your Company-Based Technologies. During crises like this one, your passwords are a critical first line of defense. Don’t wait for your company’s
3 Ways To Stop Cybercriminals Cold In Today’s Crazy Times You’ve seen it. You’ve probably even experienced it. For what feels like forever now, just about everyone has been forced to modify priorities. As a business owner, you’ve probably been focused on shifting your business to accommodate this world crisis. You may even be investing more of your time in retaining customers and generating new cash flow. If you’re like most people out there, you’ve barely even had time to think about cyber security and protecting your important data. Maybe you’ve heard the saying “Never let a crisis go to waste.” It’s as if cybercriminals wrote it because that’s exactly what they’re thinking right now. In fact, they’re probably working overtime right now to craft new malware while our lives have been turned upside down. Yes, as you’re focused on your business, hackers are finding new ways into your IT network. Their objective is to steal data and passwords, compromise your clients’ private information and even demand large ransoms. Did you know that cybercrime is expected to cost $6 trillion (that’s a 6 followed by 12 zeroes!) by the year 2021? But, now is when hackers are expected to do their absolute most damage. Here are three strategies you can use right now to help protect your business data, money and productivity during these unusual times. 1. Guard Your Inbox. People aren’t paying as much attention as they usually do, which makes it the perfect time for cyberattackers to send e-mails with dangerous malware, worms and viruses. Always carefully inspect every e-mail received and make sure you know the sender. Here’s another tip: avoid clicking links in the e-mail unless it’s abundantly clear where they go. Also, don’t ever download an attachment unless you know who sent it and what it is. While it takes a few extra seconds, double check by calling the person who sent you the attachment. Better safe than sorry. Make sure you
finance data to be compromised. Make a point now to reevaluate your passwords and direct your team to create stronger passwords. Too many employees are guilty of using the same password across multiple applications. Use a unique password for every single application.
Your team may tend to save your passwords in their web browser. Don’t do this. A skilled hacker can bypass the PIN required to access your saved passwords. Once they have the password or PIN to access your web browser, they can steal as much as they want – credit card information, customers’ private data and more! We recommend our clients use a password manager. It’s convenient, but more importantly, it’s far more secure. 3. Secure Your Home-Based Technologies. With the coronavirus pandemic, far more businesses are encouraging their employees to work from home. That means a lot of people are working from the living room or kitchen without giving a second thought to security. This negligence is an invitation to new cybercrimes. Here are a few tips to ensure your work-from home employees are keeping your network and data secure: make sure your employees and contractors are not using their home computers or devices when they are working from home. Add a firewall to ALL computers and devices that will be utilized at home. Finally, your network and data are not truly secure unless your employees utilize a VPN (virtual private network). There’s no need to invite in more problems by letting your computer and network security slide during these times. We would be happy to help you create or even improve your work from home environment. While this coronavirus scare has negatively affected countless businesses, we are proud to say we are open and continuously servicing our customers. If you need additional security advice or would like to discuss how to keep your data safe or how we can help you work more effectively, simply connect with us today. Schedule a time here: GoLeadingIT.com/connect/.