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FALL EDITION 2026

RETHINKING CAPITAL RENEWAL: FINDING NEW OPPORTUNITIES IN EXISTING RENTAL HOUSING LET'S BUILD ONTARIO AI IN LEASING: CREATING MORE TIME FOR HUMAN CONNECTION WOMEN IN RENTAL HOUSING LUNCHEON AFFORDABILITY HAS IMPROVED, BUT THE UNDERLYING SUPPLY CHALLENGE REMAINS

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CONTENTS FALL EDITION 2026

IN THIS ISSUE

Rethinking capital renewal: Finding new opportunities in existing rental housing

has improved but the 42 Affordability underlying supply challenge remains

20 2026 FRPO Charity Golf Classic

hidden science of garbage chute 44 The cleaning: Why water alone isn’t enough

24 Let's Build Ontario

rental housing for the long 48 Building term

The roof above: Preventing premature failure in multi-residential buildings

Why large domestic hot water tanks need a planned preventative maintenance budget

In leasing: Creating more time for 30 AIhuman connection

56 Green roofs: Building resilience on top

Women in Rental Housing 36 FRPO Luncheon

fall checklist that protects your 58 The building and your bottom line

participation to p-urpose: Scaling Canada's multifamily market finds its 40 From 62 CRB certification at Starlight footing as vacancy declines

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

Publisher

Jillian Katzenback jillian@boldtv.ca

Account Executive

Melissa Valentini melissa@rentalhousingbusiness.ca

A PUBLICATION OF: 801-67 Yonge Street Toronto, Ontario M5E 1J8 | Tel: 416-385-1100 www.frpo.org SUBSCRIPTIONS & ADDRESS CHANGES

Melanie David mdavid@frpo.org

Creative Director / Designer Scott Clark

Editor

David Gargaro david@rentalhousingbusiness.ca

Office Manager

FRPO IS A MEMBER OF:

Geeta Lokhram accounts@rentalhousingbusiness.ca Opinions expressed in articles are those of the authors and do not necessarily reflect the views and opinions of the FRPO Board or Management. FRPO and MPH Graphics accept no liability for information contained herein. All rights reserved. Contents may not be reproduced without written permission from the publisher.

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

PRESIDENT'S MESSAGE A busy summer and fall ahead

his has been a year of significant change for our country and our sector. Economic conditions remain fluid, construction and operating costs are elevated, and the policy environment continues to evolve. These are real factors that shape how our members operate and invest, and we should be clear-eyed about them as we look ahead. At the same time, there is meaningful momentum building. As the Legislature prepares to return this fall and municipal elections approach in October, we are entering a period where decisions being made will shape rental housing in this province for years to come. FRPO intends to be active and present throughout. Much of our attention right now is on the implementation of Bill 60, the Fighting Delays, Building Faster Act. Changes are now taking effect at the Landlord and Tenant Board, including shortened review timelines, clearer criteria for reviews and delays, and revised rules around notice periods and persistent late payment. We have been working to help members understand what is changing and when, and we will continue to monitor implementation closely and advocate for further improvements where needed. These reforms represent meaningful TONY IRWIN progress toward a more timely and predictable system, and the coming President & CEO months will show how they function in practice. Momentum is also evident in our latest Ontario Rental Market Study Update, released this summer with Urbanation. The findings show that purpose-built rental construction has reached levels we have not seen in decades, with more than 66,000 rental units under construction across Ontario and rental starts running at more than double the pace of the previous decade. That is genuine progress and demonstrates what becomes possible when policy and investment conditions align. The report is equally clear about the scale of what still needs to be built. Even at these record levels of construction, Ontario is projected to fall short by 121,000 rental homes over the next decade. Demand is expected to grow by 399,000 renter households against projected supply of 278,000 units. Meeting that need will require roughly 25,000 purpose-built rental completions every year for ten years, more than double the pace of the past decade. This is the message we will be carrying into every conversation this fall. The progress is real and worth celebrating, but it is not a reason to ease off. If anything, it is evidence that the conditions supporting today's construction need to be maintained rather than scaled back, and that governments at every level have a role to play in sustaining that momentum. Municipalities are central to that effort, which is why our engagement at AMO in August was so valuable. We had the opportunity to meet with municipal leaders, provincial ministers, federal representatives, and stakeholders from across the province about the local decisions that determine whether rental housing gets built. There are encouraging signs that communities are prepared to act. We saw a sign of this earlier this summer, when I was pleased to attend the announcement of the Municipal Development Charge Reduction Program in Ottawa, an initiative FRPO has strongly supported. Development charges remain one of the most significant factors affecting the feasibility of new rental construction, and measures that reduce those costs make a tangible difference in whether projects move forward. With municipal elections on October 26, this conversation becomes more important still. Local governments shape approvals, zoning, infrastructure, and development costs, and FRPO will continue making the case that these decisions have direct consequences for housing supply in every community across Ontario. Throughout all of this, our voice has been increasingly present in public conversations about housing, from committee appearances to media commentary and expanded engagement with journalists covering this file. That visibility matters. In an environment where narratives about our sector can take hold quickly, being a credible and constructive presence strengthens everything else we do. Our industry has consistently demonstrated its capacity to adapt and deliver, and the progress reflected in this year's construction numbers is a direct result of that. Thank you for your continued professionalism and commitment. There is a great deal ahead this fall, and I look forward to doing that work alongside you. Tony Irwin, President and CEO, FRPO 8

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EVENTS WEBINAR: ECONOMIC UPDATE & THE STATE OF THE ONTARIO MULTIFAMILY MARKET Date and Time: October 22, 2026 | 11:00 am – 12:00 pm FRPO and Apartments.com invite you for a closer look at Ontario's multifamily market and the economic trends shaping the rental housing landscape today. The session will explore vacancy rates, the supply pipeline, rent trends, key market data, and more.

TORONTO MULTIFAMILY & PURPOSE-BUILT RENTAL SUMMIT

FRPO MAC AWARDS Date and Time: November 25, 2026 | 5:00 pm – 9:30 pm Celebrate excellence. Showcase achievements. Your hard work deserves its moment in the spotlight! The MAC Awards is the premier event of the year for FRPO members, recognizing excellence across Ontario's rental housing industry. Each year, the MAC Awards celebrates outstanding achievements in operations, marketing, sustainability, and leadership, honouring the people, teams, and organizations raising the bar in rental housing. This signature FRPO event brings together more than 1,200 industry professionals, from hands-on owners and managers to third-party operators and REITs.

Date and Time: November 10, 2026 | 1:00 pm – 2:00 pm This commercial real estate and development conference, hosted by Bisnow at the Hilton Toronto hotel, brings together developers, owners, operators, and capital partners who want to discuss what is getting financed, built, and leased as the market transitions toward purpose-built rentals.

WEBINAR: 2026 NATIONAL ECONOMIC OUTLOOK WITH BENJAMIN TAL Date and Time: November 3, 2026 | 8:00 am – 12:30 pm Join RHC for an exclusive member session featuring Benjamin Tal, who, will provide an insightful look at the trends, challenges, and opportunities shaping Canada's economy and housing market. Registration for this complimentary webinar will open in October.

APARTMENT DEVELOPMENT & AFFORDABLE HOUSING CONFERENCE 2026 Date and Time: December 2-3, 2026 | 8:00 am – 6:00 pm The Apartment Development & Affordable Housing Conference 2026 is a two-day in-person conference at the Metro Toronto Convention Centre, organized by Informa Connect. The conference convenes developers, investors, policymakers, and housing advocates to examine the full spectrum of apartment development from purpose-built rental and mixed-income projects to government-backed affordable housing programs. Sessions address financing structures, zoning reform, construction costs, and public-private partnership models shaping Canada’s rental supply pipeline.

Please check www.frpo.org regularly for newly added events.

FAIR EXCHANGE | FALL EDITION 2026

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MEMBER UPDATE FALL ISSUE 2026

We’re excited to welcome our newest FRPO supplier members this past quarter. Now is the perfect time to connect, share expertise, and explore new opportunities, bringing housing professionals and suppliers together to build strong, lasting partnerships within the rental housing community.

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FAIR EXCHANGE | FALL EDITION 2026

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RETHINKING CAPITAL RENEWAL: FINDING NEW OPPORTUNITIES IN EXISTING RENTAL HOUSING

By Sue Alpak, Regional Manager, Briarlane Rental Property Management Inc.

nyone who works in property management knows that capital projects are simply part of managing an older building. Eventually, balconies, windows, mechanical systems, building envelopes, and other major components need to be repaired or replaced. Usually, the conversation starts with what needs to be fixed, how much it is going to cost, and how we can complete the work with the least amount of disruption to residents. However, on occasion, a project gives us an opportunity to look at things a little differently. That was the case at 1154 Wilson Avenue in Toronto, a 229-unit purpose-built rental building that was originally constructed in 1965. The building required exterior work, including the replacement of its aging balcony railing system. The straightforward solution would have been to replace the existing railings with a new conventional system and move on to the next capital project.

FAIR EXCHANGE | FALL EDITION 2026

Instead, the team started looking at whether we could get more out of an investment that already needed to be made. The building has a significant amount of balcony frontage, which created an interesting opportunity. Working with ownership, KingsGate Restoration, NoVi Engineering, Mitrex, and Briarlane Property Management, the decision was made to incorporate solar technology directly into the replacement balcony railings. Approximately 4,000 linear feet of solar railings were installed, creating approximately 162 kW of renewable energy capacity. What I find most interesting about the project is that, when you look at the finished building, you would not necessarily know the railings are generating electricity. The solar cells are incorporated into the architectural glass itself. The railings were also designed to work with the existing exterior of the building, so the finished

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229 households living at the property while this work was taking place. Whatever solution was selected had to make sense not only from an engineering and ownership perspective, but from a resident perspective as well. The railing system could be installed from the exterior without major structural changes to the building. This allowed residents to remain in their homes while the work progressed and helped limit the amount of construction activity taking place inside the building. We sometimes lose sight of this when talking about innovation. A product or idea can look great on paper, but in property management we must also ask how it will actually work in a building where people are living their everyday lives.

product feels like part of the architecture rather than solar equipment that was added afterward. For me, that is where the project becomes especially relevant to the rental housing industry. We manage a lot of buildings that were constructed decades ago. These properties were obviously not designed with today's technology, sustainability goals or energy costs in mind. That does not mean they cannot evolve. Sometimes, the opportunity is already sitting inside a capital project that has to happen anyway. At 1154 Wilson Avenue, the balcony railings needed to be replaced. By looking beyond a traditional replacement, a necessary capital project also became an opportunity to improve the appearance of the property and introduce renewable energy generation at the same time. Of course, when you are working in an occupied rental building, the technical solution is only part of the equation. There were 16

FAIR EXCHANGE | FALL EDITION 2026

Another part of this project is worth talking about: the value of preserving the rental housing we already have. There is understandably a great deal of discussion in our industry about creating new rental supply. We need it. But Ontario also has a large inventory of purpose-built rental buildings that have been providing homes for residents for 40, 50, and in some cases 60 years or longer. Those buildings need investment too.

"We manage a lot of buildings that were constructed decades ago. These properties were obviously not designed with today's technology, sustainability goals or energy costs in mind." 1154 Wilson Avenue is a good example of what can happen when we look at an older building and see opportunity rather than simply age. The building did not need to be new to incorporate new technology. It did not need to undergo a complete redevelopment to improve its environmental performance. One building component

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that already needed replacement created an opportunity to accomplish something more. That is an important conversation for our industry as our rental housing stock continues to age. Not every capital project is going to include solar technology, and not every solution will make sense for every property. There are always going to be considerations around cost, building conditions, resident impact, and the long-term plans for the asset. But there is value in asking a few more questions when we are planning major capital work. If we already need to replace something, is there a better way to do it? Can the investment improve the resident experience? Can it help with energy consumption or future operating costs? Can it improve how the building looks and performs? Can we solve more than one problem at the same time? At 1154 Wilson Avenue, asking those questions turned a balcony restoration into something much more meaningful.

FAIR EXCHANGE | FALL EDITION 2026

“1154 Wilson Avenue is a good example of what can happen when we look at an older building and see opportunity rather than simply age.” For me, that is one of the most interesting things about working with existing rental housing. Innovation does not always have to mean building something new. Sometimes, it is simply about looking at what we already have and seeing what else is possible.

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FRPO CHARITY FRPO CHARITY GOLF GOLF CLASSIC CLASSIC In Support of Interval House MAKING A MAKING A DIFFERENCE DIFFERENCE FOR FOR INTERVAL INTERVAL HOUSE, ROUND AT AT A A TIME TIME HOUSE, ONE ONE ROUND A Day of Golf, Connection, and Giving Back On Tuesday, July 21, 2026, Lionhead Golf Club once again played host to the FRPO Charity Golf Classic, bringing together FRPO members, industry partners, sponsors, and guests for a memorable day in support of Interval House, Canada’s first centre for women survivors of intimate partner violence and their children. The true impact of the day came into focus with the presentation of a $100,000 donation to Interval House. Tony Irwin, President & CEO of FRPO, Lynzi Michal, Director, Operations, and Ashley Peroff, Manager, Events & Member Services, were proud to present the donation on behalf of FRPO and its members. For more than 17 years, FRPO and our members have proudly partnered with Interval House, supporting its mission to help women and

FAIR EXCHANGE | FALL EDITION 2026

children escape violence, find safety, and build brighter futures through its vital programs and services. But the giving didn’t stop there. Following the tournament, we tallied additional donations from Rogers Communications, KG Group, and Eagle Restoration, along with ticket sales and proceeds from the online silent auction, bringing the grand total donation to $120,000! With this year’s contribution, FRPO and our members have now raised more than $1.2 million in support of Interval House since our partnership began in 2007. From the first tee to the final putt, the tournament brought together Ontario’s rental housing community for a day filled with friendly competition, camaraderie, and connection. Players had the opportunity to reconnect with colleagues,

THANK YOU THANK YOU TO TO OUR OUR SPONSORS SPONSORS

strengthen relationships, meet new industry contacts, and enjoy plenty of fun along the way. The course was filled with great conversations, sponsor activations, and memorable moments throughout the day. The tournament was made possible thanks to the incredible support of our sponsors, volunteers, organizing committee, and participants. A special thank you to our Primary Sponsors, Coinamatic Canada Inc., The Home Depot Canada, Rogers Communications, Wyse Meter Solutions Inc., and Yardi, along with all of our sponsors for their continued support.

and participated in this year’s Charity Golf Classic. Your generosity and enthusiasm continue to make this event a meaningful FRPO tradition while helping make a lasting difference in the lives of women and children. Thank you for making the 2026 FRPO Charity Golf Classic one to remember!

We are incredibly grateful to everyone who attended, volunteered, donated, sponsored,

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LET’S BUILD ONTARIO

s we head into the fall, Let's Build Ontario is focused on two priorities: making rental housing part of the municipal election conversation, and continuing to build the base of stories and evidence that show what professional rental housing looks like in practice.

Putting rental housing on the municipal ballot Ontarians go to the polls on October 26, and municipal governments make decisions every day that affect whether rental housing gets built. Approvals, zoning, development charges, and infrastructure planning all shape the housing options available in a community. To help make those decisions more visible, Let's Build Ontario is running a municipal candidate questionnaire in mayoral races across several Ontario municipalities. Candidates are being asked a short set of questions about rental housing supply, approvals, municipal costs, zoning, infrastructure, and the preservation of existing rental housing. Responses will be published on the Let's Build Ontario website through a simple tool that allows residents to look up their municipality and see what candidates have said. The resource is neutral by design. It does not rank or endorse candidates. Its purpose is to give voters clearer information about where candidates stand and to ensure rental housing is part of the local conversation.

A renewed call for stories and survey participation Alongside the election work, we are continuing to build our library of stories that reflect the reality of rental housing in Ontario. 24

FAIR EXCHANGE | FALL EDITION 2026

Our renter experience survey remains open, and we encourage members to share it with their communities and residents. The data it generates helps us demonstrate, with evidence rather than assertion, that most Ontarians have positive experiences in professionally managed rental housing. That evidence is valuable in media conversations, in policy discussions, and in countering narratives that do not reflect the sector as most residents experience it. We are also continuing to collect stories from members, staff, and residents. Some of the most effective content we have produced has come from the people doing this work every day, whether that is a resident program, a community partnership or a staff member who went above and beyond. These stories help position renting as a first-choice option rather than a fallback, and they show the professionalism that defines this industry. If your team has a story to share, or if you can help circulate the renter experience survey, we would welcome your participation.

Get involved Follow Let's Build Ontario on social media, share our content with your staff and residents, and reach out if you have a story to contribute. Visit letsbuildontario.ca to learn more, take the survey, and see the latest member stories.

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THE ROOF ABOVE:

PREVENTING PREMATURE FAILURE IN MULTI-RESIDENTIAL BUILDINGS By Adam Thompson, Renee Comeau & Patrick Cutton, Synergy Partners

or rental housing providers, the roof is more than a building component. It is critical infrastructure and a major capital asset that protects the structure, residential units, common areas, and occupants from moisture, temperature fluctuations, and environmental stresses. Yet roofs are often out of sight and out of mind until a leak appears. A reactive approach can be costly. Regular inspection, maintenance, and capital planning can extend service life, reduce emergency repairs, and help owners manage a major asset before small defects become larger failures.

Understanding common low-slope roof systems

Most multi-residential buildings use low-slope roof systems, commonly referred to as flat roofs. Conventional and protected-membrane systems are both common. In a conventional system, insulation is installed below the waterproofing membrane. Because the membrane is exposed, deterioration and physical damage are generally easier to identify. The membrane is more vulnerable to sunlight, foot traffic, debris, and impact. In a protected membrane system, insulation and overburden are installed above the membrane. This shields the membrane from ultraviolet radiation, temperature extremes, and physical damage, but it can also conceal defects and make inspection and repairs more difficult. Neither system is maintenance-free. Performance depends on design, installation quality, detailing, and ongoing management.

What causes roofs to fail prematurely? All roofs age, but premature failure is often the result of cumulative exposure rather than a single event. 26

FAIR EXCHANGE | FALL EDITION 2026

Ultraviolet radiation from direct sunlight gradually breaks down exposed roofing materials, causing them to become brittle, crack, and lose waterproofing performance. Protective surfacing can slow this process, but displaced or worn surfacing can leave portions of a membrane vulnerable to accelerated deterioration. Physical damage is another common cause. Roofs are exposed to foot traffic, maintenance activities, dropped tools, wind-blown debris, hail, snow, and normal building movement. These forces can puncture or abrade membranes and stress seams, flashings, and transitions. Repeated service traffic can be particularly damaging, making designated walkways around frequently accessed equipment important. Moisture becomes especially damaging when water cannot drain freely. Blocked drains, inadequate slope or structural deflection can cause ponding. Prolonged ponding can increase exposure of the roofing system to moisture and may accelerate deterioration where deficiencies already exist. Premature failure is often cumulative: small defects become major problems when exposure and deferred maintenance continue unchecked.

Where roofs commonly fail first Failures rarely begin in the middle of an uninterrupted field of membrane. They more often begin where the waterproofing is interrupted, movement occurs or detailing is complex. Common vulnerable locations include drains, vents, pipes, skylights, mechanical supports, roof edges, parapets, curbs, equipment platforms, seams, and transitions at vertical surfaces.

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Poorly sealed penetrations and terminations can allow water beneath the system. Wrinkles, fishmouths, weak seams, and stressed flashings create similar vulnerabilities. In Ontario's climate, water entering these imperfections may freeze, expand, and progressively worsen the breach. These details deserve particular attention during inspections because early localized repairs can prevent larger problems. Installation quality also matters. A roof membrane may perform well in the field, but poorly executed transitions and penetrations can undermine the system.

Strategies to extend roof service life Regular inspection is one of the simplest and most costeffective ways to extend roof service life. Inspections can identify manageable defects and provide an opportunity to remove screws, tools, loose metal, construction waste, and other debris before they puncture or abrade the membrane. Additional reviews after major storms or rooftop construction can identify new damage before leakage develops. Drains should be inspected and cleared regularly. Leaves, debris, and plant growth can restrict drainage and contribute to ponding. Where access is frequent, designated walkways help direct traffic and reduce wear. Roof access should also be controlled. Owners and managers should know who is accessing the roof, why they are there, and whether their work could affect the roofing system. Many failures follow unrelated service work that introduces new penetrations, debris or uncontrolled traffic. Good records are equally important. Inspection reports, repair histories, leak locations, warranties, photographs, and roof age help owners understand performance and make informed decisions within the broader capital plan.

Proactive planning matters A roof approaching the end of its service life should not be a surprise. Owners and managers should know the roof’s approximate age, understand its current condition, and evaluate options before replacement becomes urgent. Early planning supports better budgeting, reduces emergency work, and creates time to compare targeted repairs, restoration, and replacement. A formal condition assessment can help establish priorities, identify where further investigation is warranted, and develop realistic timing and budget expectations. In rental housing, advance planning can also reduce disruption to residents and building operations.

When a roof overlay may be worth considering

A roof overlay involves installing a new membrane over an existing roof rather than removing the full system. Under suitable conditions, this can reduce labour, disposal costs, project duration, and disruption. An overlay is not a shortcut for a failing roof. It must be considered before the existing roof is significantly deteriorated. The existing roof should generally be in serviceable condition, with adequate membrane adhesion and no widespread leakage or trapped moisture that would compromise the overlay. Localized defects may need to be repaired before new materials are installed. Additional structural loading must also be considered, and an overlay is generally unsuitable where an existing overlay is already present. Feasibility depends on the roof's age, condition, adhesion, moisture content, and structural capacity. A professional assessment is essential to determine whether an overlay is appropriate for the specific roof.

The bottom line Roof maintenance is not simply about stopping leaks. It is about managing a major building asset before small defects become expensive failures. Understanding the roof system, paying attention to vulnerable details, controlling access, maintaining drainage, documenting repairs, and planning ahead can significantly extend service life. For rental housing providers, the most valuable roof repair is often the one that is identified and addressed before residents notice a leak. Roofs may be out of sight, but they should never be out of mind. 28

FAIR EXCHANGE | FALL EDITION 2026

AI IN LEASING: CREATING MORE TIME FOR HUMAN CONNECTION

HOW RENTALHOUSING PROVIDERS CAN USE ARTIFICIAL INTELLIGENCE TO IMPROVE RESPONSIVENESS, SUPPORT TEAMS AND STRENGTHEN THE PROSPECT EXPERIENCE By Adelia Machado, Vice President, Operations Partnership, CAPREIT

he search for a new home does not follow a nine-to-five schedule. Prospective renters increasingly expect the same speed, convenience, and digital accessibility they experience in other parts of their lives. They may begin their search in the evening, on weekends or between other commitments, often exploring multiple communities at the same time For rental housing providers, meeting those expectations consistently can be challenging. Leasing teams are balancing prospect inquiries with tours, applications, the needs of current residents, and dealing with contractors, while housing providers are also navigating greater pressure to operate efficiently and respond quickly in an increasingly competitive rental environment. This is where artificial intelligence can provide value. Its most useful role is not to replace leasing professionals or remove the human element from renting a home. It is to handle repetitive, time-sensitive work so employees can focus on the conversations and decisions that require empathy, judgment, and local knowledge.

Reducing friction at the first point of contact Speed and convenience increasingly matter in leasing. Renters may explore several properties at the same time and expect to move easily between digital channels. A delayed response or cumbersome process can mean a lost opportunity. AI-enabled leasing tools can immediately answer common property questions, collect basic preferences, and offer available tour times. They can also continue the conversation across various channels (email, text, chat) without requiring an employee to manually restart the process each time. The benefit is more than a faster first reply. Timely and consistent follow-up is equally important. Prospects frequently pause their search, miss a message or need time to compare options. Automated follow-up can keep the conversation moving while respecting communication preferences and giving the prospect an easy path back to a leasing professional when needed For housing providers, this creates greater consistency across the leasing journey while allowing teams to focus their time where personal interaction adds the most value.

FAIR EXCHANGE | FALL EDITION 2026

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Supporting employees, not replacing them The most successful use of leasing AI begins with a clear understanding of where technology adds value and where human interactions matter most. Routine questions, scheduling, and reminders are well suited to automation. Conversations involving personal circumstances, accessibility needs, application issues or complex policies should move quickly to a leasing professional This approach allows onsite teams to spend less time monitoring inboxes and repeating basic information. More of their day can be directed toward conducting quality tours, understanding a prospect's needs, resolving issues and building trust. AI can provide speed, coverage and consistency while employees bring empathy, judgement and local knowledge that technology cannot replace.

Start with the business problem For housing providers considering AI, the starting point should not be the technology itself. It should be identifying where friction exists in the leasing journey and whether that is response time, inconsistent follow-up, tour scheduling or lead conversion and determining where technology can meaningfully improve the experience. This also helps establish what success should look like before implementation begins. The objective is not simply to automate more activity, but to solve an operational or customer experience challenge.

What a pilot can reveal Running a pilot can be valuable because it reveals how prospects actually move through the leasing journey. It can show when inquiries are most likely to arrive, which questions are asked repeatedly, and where delays or information gaps are occurring. These insights can help you identify the parts of the process that are well suited to automation and the moments that benefit most from employee involvement. It can also uncover operational issues that may not be visible until technology is working within a live environment. Property information may be inconsistent, tour calendars may not reflect onsite availability or handoff rules may be unclear. Identifying these gaps early gives teams an opportunity to improve both the technology and the underlying leasing process before expanding the program. 32

FAIR EXCHANGE | FALL EDITION 2026

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The most useful lessons will not come from the volume of automated conversations alone. You should examine whether prospects are receiving accurate and timely information, whether employees can step into conversations smoothly, and whether the overall experience is becoming easier for both renters and teams. Efficiency should be treated as an enabler of better service, not as the outcome.

Implementation matters as much as the technology AI is only as effective as the information and processes behind it. Property details, availability, pricing, policies, and tour calendars must be accurate and current. Handoff rules need to be clear. Teams also need visibility into conversations so they can intervene when necessary and understand what a prospect has already been told. Governance is equally important. Housing providers should establish clear standards for privacy, consent, tone, and response accuracy. Automated systems should be reviewed regularly to ensure information remains accurate, consistent, and aligned with company policy. They should not make decisions about rental eligibility or application approval, and prospects should always have a clear way to reach a person. These safeguards are essential in an industry built on trust, fairness, and access to housing.

Measure the renter experience, not just the automation rate It can be tempting to judge an AI program by the number of conversations automated. That is useful, but incomplete. The more important question is whether AI is improving the leasing experience and helping prospects move more easily through their journey. A balanced scorecard should also examine response time, after-hours engagement, appointment bookings, tour attendance, application conversion, response accuracy, employee adoption, and the quality of human handoffs. Feedback from prospects and onsite teams can expose gaps that operational data alone will miss. The strongest results will come from treating AI as part of the leasing operating model rather than as a standalone chatbot. When technology, data, and employee workflows are aligned, AI can make the rental journey more responsive without making it less personal. The opportunity is not to remove people from leasing. It is to create more capacity for the distinctly human work that helps a prospect feel informed, understood, and confident in choosing a home. 34

FAIR EXCHANGE | FALL EDITION 2026

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Women in Rental Housing

Luncheon A Celebration of Women in Rental Housing The 2026 Women in Rental Housing Luncheon was an afternoon filled with connection, inspiration, and meaningful conversations. FRPO was proud to welcome 400 women from across Ontario’s rental housing industry to celebrate the women shaping our sector and create space for ideas, insights, and new connections. From our engaging Women in Rental Housing industry panel to an insightful keynote presentation from Julie Seberras of Manulife

t Speake s e r Gu Julie Seberras

Head of Wealth Planning and Practice Management Manulife Wealth

JULIE SEBERRAS Head of Wealth Planning and Practice Management Manulife Wealth 36

FAIR EXCHANGE | FALL EDITION 2026

PROUDLY SPONSORED BY:

Wealth, this year’s event offered plenty of opportunities to learn, reflect, and connect with peers from across the industry.

Women, Your Finances & What Matters Most

FRPO was thrilled to welcome Julie Seberras, Head of Wealth Planning and Practice Management at Manulife Wealth, as the keynote speaker at the 2026 Women in Rental Housing Luncheon. Julie’s presentation, Women, Your Finances & What Most, explored the financial Matters considerations women encounter throughout their careers and lives, including building a strong foundation, navigating family and career transitions, wealth accumulation, and retirement planning. Through practical tools and thoughtful insights, Julie encouraged attendees to take a closer look at their financial priorities and approach their futures with greater clarity and confidence. A heartfelt thank you to Julie for joining us, sharing her expertise, and providing valuable takeaways for women at every stage of their journey.

There are just eight people running the Federation of Rental-housing Providers of Ontario.

Seven of them are women.

Industry Panel: The Women of FRPO

A special highlight of this year’s luncheon was The Women of FRPO, a candid conversation featuring the women behind the organization and the work they do to support Ontario’s rental housing industry. Moderated by Lynzi Michal and Marielle Hossack, the panel featured Ashley Peroff, Sarah O’Brien, Emma Kulmatycki and Dilan Cetinkaya, along with a special pre-recorded interview with Laurie Cooper, shared with attendees on screen.

roles, while highlighting the diverse experiences and perspectives that make up the team. A heartfelt thank you to FRPO’s members for making the conversation such a welcoming and supportive experience. We hope attendees enjoyed getting to know the women behind FRPO on a more personal level, seeing them be themselves, and walked away with new perspectives, lessons, and perhaps even some inspiration for their own journeys.

For many of the women, this was their first time participating in a panel. The conversation offered a personal look at the paths that brought them to FRPO, the experiences that shaped their careers, and the lessons they have learned along the way. From navigating challenges and embracing new opportunities to learning from mistakes, the discussion was open, honest, and relatable, with plenty of moments that resonated with the audience. The session gave attendees a chance to get to know the women behind FRPO beyond their day-to-day

ASHLEY PEROFF

LAURIE COOPER

Manager, Events & Member Services

Director, Finance & Corporate Services

FRPO

FRPO & RHC

-Moderator o C

LYNZI MICHAL Director, Operations

MARIELLE HOSSACK Director, Policy & Regulatory Affairs

FRPO & RHC

SARAH O’BRIEN EA to the President & CEO / Administrative Coordinator FRPO & RHC

EMMA KULMATYCKI Program Coordinator, Certification Certified Rental Building (CRB) Program

FRPO

DILAN CETINKAYA Director, Certification Certified Rental Building (CRB) Program

Thank you to our generous sponsors

From Participation to Purpose: Scaling CRB Certification at Starlight By Marlee Kohn, Vice President, Strategy & ESG, Starlight Investments

reen building certifications give us a meaningful way to measure how our buildings are performing and how well we are living up to our sustainability commitments. Working toward certification pushes us to take a more holistic approach, one that combines strong environmental practice with real social benefit, and we have seen it translate into stronger resident engagement, improved energy efficiency, and more consistent operations across our portfolio. FRPO’s Certified Rental Building (CRB) program is a meaningful way we put that approach into practice, and 2025 marked our strongest year yet of CRB activity across our portfolio.

From participation to purpose Starlight has taken part in the CRB program for several years. In 2025, that involvement became a defined, portfolio-wide commitment. In 2023, we set a target to certify 50 per cent of our multi-residential portfolio—464 communities across Canada—by 2027. To get there, 40

FAIR EXCHANGE | FALL EDITION 2026

we built a multi-year phased strategy, prioritizing which buildings to certify first. In 2025, we certified 45 buildings, our strongest year of CRB activity to date, and a clear signal that certification is a strategic priority.

What certification actually verifies CRB certification requires organizations to meet rigorous, independently assessed standards across operations, maintenance, resident communication, and staff professionalism. A certified building is one where residents can expect consistent, verified quality, not as a promise, but as a proven practice.

For Starlight, that distinction matters because we have long invested in the physical quality of our buildings through our building enhancement program. Since 2019, that program has directed more than $2.6 billion into maintaining, upgrading, and expanding our portfolio, including over 11,000 suite renovations in 2025 alone. It includes energy efficiency measures such as LED lighting retrofits and building automation systems, which have contributed to a 19 per cent reduction in energy intensity and 27 per cent reduction in carbon emissions intensity since 2019. It also includes water conservation upgrades, from high-efficiency fixtures to expanded sub-metering, and a growing emphasis on sustainable materials, guided by our own sustainability measures for development, to avoid hazardous chemicals and use healthy and environmentally sound materials across new developments and major renovations. CRB certification extends that same commitment to another dimension of property management: the human dimension. It assesses how quickly residents receive responses to their inquiries, how transparently our teams communicate with them, and how consistently on-site staff are trained and held accountable to defined standards. Where our building enhancement program improves the physical experience of living in

a Starlight community, CRB certification verifies the service experience alongside it, treating both as equally essential to what makes a well-run building.

Staying on track Reaching our 50 per cent target by 2027 will require continued momentum. We anticipate certifying 52 buildings under the CRB program by the end of 2026, building on the 45 buildings we certified in 2025. That target already reflects the several certification types we pursue across the portfolio, and CRB is a primary way we are building toward it. As of 2025, we are 30 per cent certified, with a further 25 per cent pursuing certification, putting us on track to reach 50 per cent by 2027. Together, these certifications reflect the holistic approach we have found adds the most value across a multi-residential portfolio: stronger resident engagement, improved energy and water efficiency, and therefore reduced carbon emissions, and operations we are proud to have independently verified. We are committed and on track, and CRB certification remains one of the clearest ways we can demonstrate, not just describe, what consistent, well-run multiresidential communities look like for the residents who call them home.

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

AFFORDABILITYCMHC HAS IMPROVED, ONTARIO BUT THE UNDERLYING SUPPLY BUSINESS CENTRE CHALLENGE REMAINS 100 Sheppard Avenue East, Suite 300 Attn: Guy-Anne Duval T: 613-748-2000 Toronto, ON M2N 6Z1 F: 416-250-3204 Ownership housing faces the greatest supply gaps gduval@cmhc-schl.gc.ca

By Jordan Nanowski, Lead Economist (GTA), Canada Mortgage and Housing Corporation

30,000 25,000 20,000 15,000 10,000 5,000

Freehold

Rental

2026

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

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2010

Population-adjusted housing starts in the first half of 2026 were the lowest since 1996, excluding 2025. The inventory of permitted units awaiting construction has fallen 50% from its 2023 peak. Condominium project launches have also largely stalled. Toronto’s housing starts are trending down at a time when it needs between 21,000 and 26,000 more starts every year for sustainable affordability improvements.

35,000

2009

366 Westpark Crescent Waterloo, ON N2T 3A2

Attn: Jon Mesquita T: 226-751-3790 jon@diversoenergy.com

Figure 1: Record Rental Starts Are Not Enough to Offset the Loss of Condominium Apartment Starts Starts, by Tenure, Toronto CMA, Q2*

2008

These factors reflect softer current market conditions rather than sustainable affordability improvements. Toronto still needs to increase the current pace of annual housing starts by at least 50% over the next decade to return to 2019 levels of affordability.

DIVERSO ENERGY

As Figure 1 shows, the decline in condominium starts is not offset by the record number of rental unit starts. Toronto still needs a further boost to rental supply and growth in ownership housing.

2007

Housing affordability in Toronto has recently improved as declining home prices and slower rent growth have reduced pressure on household budgets. These affordability improvements have marginally narrowed the gap between current affordability and pre-pandemic levels.

2006

Supply gap narrows marginally, but more housing supply needed for sustainable affordability improvements

Rental apartment starts were higher than condominium apartment starts for the first time since 1994. A growing rental pipeline has helped bring greater balance to Toronto’s rental market, as seen in our 2026 Mid-Year Rental Market Update. However, slowing condominium completions will reduce an important source of secondary rental supply in coming years. This will place renewed pressure on rents and vacancy rates, which have shown signs of easing.

2005

• Purpose-built rental housing has become the main source of new supply. Rental apartment starts were the only major segment to grow in the first half of 2026, surpassing condominium apartment starts for the first time in decades.

In the first half of 2026, purpose-built rental apartment starts increased 82% compared to 2025. This was the only housing category in which starts grew, with support from government financing programs, municipal incentives, and the conversion of some proposed condominium projects to rental housing.

2004

301 Matheson Boulevard West Mississauga, ON L5R 3G3

Attn: Don Neufeld C: 403-815-8672 F: 905-755-8885 dneufeld@coinamatic.com

Rental construction drives new supply

2003

• The housing supply gap is increasingly concentrated in the ownership market, where new construction remains exceptionally weak.

COINAMATIC CANADA

2002

• Toronto still needs to increase annual housing starts by at least 50% over the next decade to restore affordability to pre-pandemic levels. Despite recent price declines and slower rent growth, the supply gap remains an obstacle to sustainable affordability improvement.

2001

Highlights

New supply remains limited across both major ownership housing types. Ground-oriented freehold home starts are at record lows after more than two decades of decline. New condominium apartment construction has also collapsed amid weak presales, poor investor demand, and high resale supply. In the City of Toronto, only 156 condominium units were started in the first half of 2026, compared to an average of 7,000 units annually over the previous decade.

2000

CMHC recently published its Fall 2026 Housing Supply Report, which examines new housing construction trends in the Vancouver, Calgary, Edmonton, Toronto, Ottawa, and Montréal Census Metropolitan Areas (CMAs). The following is the Toronto portion of the report; for the national overview and other CMAs, visit the full report.

Condo

*Four-quarter moving sum Source: CMHC 42

FAIR EXCHANGE | FALL EDITION 2026

EFFICIENCY ENGINEERIN

THE HIDDEN SCIENCE OF GARBAGE CHUTE CLEANING:

WHY WATER ALONE ISN’T ENOUGH By Brian DeCarli, Vice President, MJW Team and Jasmeet K. Anand, Account Management Lead, MJW Team

The real enemy: Understanding biofilm

Rinsing a garbage chute with cold water and standard soap is like trying to extinguish a forest fire with a water pistol—it may look productive on the surface, but it leaves the core problem completely untouched. Effective waste management in modern high-rise buildings requires looking at chute maintenance through the lens of microbial control, moving beyond cosmetic surface cleaning to understand the underlying science of deep cleaning.

Conventional hose-downs simply glide over this layer without breaking its bond. Water alone cannot break the molecular structure of bio-film. Without mechanical removal, the bacteria simply remain in place and continue to grow.

or most high-rise residents, the garbage chute is a convenient magic hole in the wall. You drop a bag, it disappears, and the waste problem feels instantly solved. For property managers, facility administrators, and maintenance staff, however, that same chute represents a very different reality: it is a continuous vertical highway for bacteria, pests, and stubborn organic buildup.

FAIR EXCHANGE | FALL EDITION 2026

Standard surface cleaning methods consistently fail because they do not disrupt the complex biological structures that cling to inner chute walls. Over months of use, discarded food particles, liquids, and grease accumulate, creating a nutrient-rich layer where bacteria thrive. This environment breeds a tough, sticky layer known as bio-film.

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Proper microbial control requires a three-step mechanical approach: • Manual scraping: Manual scraping of waste equipment means using hand tools to clean off thick, stuck-on dirt, sludge or hard crusts from machines that handle trash. Over time, waste sticks to the walls, pipes, and rams of this equipment. If it is not removed, the machines can clog, break down or smell terrible. • Industrial degreasing: Specialized, eco-friendly chemical solutions are applied that penetrate dense layers of grease, protein, and organic residue. • High-pressure mechanical scrubbing: This involves using professional equipment, such as a rotating spinner head, that applies intense mechanical force directly against the interior walls. This physically strips buildup from every inch of the chute, running seamlessly from the top floor all the way down to the basement compactor. This physical removal process transitions chute maintenance from mere cosmetic washing to genuine biological remediation.

Protecting infrastructure, health, and property value Modern residential and commercial tenants expect more than spaces that merely appear clean; they demand environments that are biologically safe and hygienic. Investing in proper, science-backed garbage chute cleaning delivers significant long-term structural and operational benefits for property owners: • Infrastructure protection: Organic waste produces corrosive acids over time. Regular chemical degreasing and bio-film removal protect stainless steel and galvanized chute linings from premature corrosion and structural damage. • Integrated pest management: Cockroaches, flies, and rodents depend on organic chute residue as a primary food source. Deep cleaning removes their food supply, drastically reducing reliance on costly pest control treatments. • Indoor air quality (IAQ): Eliminating biological contaminants at the basement level prevents airquality degradation throughout the entire high-rise footprint.

The chimney effect: Why the compactor matters Elevating modern property Focusing exclusively on the upper chute misses half of maintenance standards the overall biological system. When the compactor and lower bin room are neglected, the entire building suffers from what is known as the stack or chimney effect. Because warm air naturally rises, a dirty bin room or compactor acts as a heat source. As the warm air travels upward through the vertical chute shaft, it pulls foul odours, airborne bacteria, and microbial particles straight up along with it. This airflow escapes through individual hopper doors on every floor, distributing foul smells and potential contaminants directly into residential hallways and living spaces. To ensure long-term air quality, comprehensive cleaning and odour control programs must integrate a thorough deep-system clean encompassing three primary areas: • The main compactor: Removing packed-in organic matter from hydraulic rams and compactor walls • Hopper doors: Professionally cleaning individual floor intake doors to eliminate localized odour transfer and surface contamination • The bin room: Scouring waste staging areas, floors, and surrounding walls where bacteria and odours accumulate Addressing the entire pathway ensures that odourcausing biological sources are eliminated rather than temporarily masked with artificial fragrances.

FAIR EXCHANGE | FALL EDITION 2026

Relying on basic water rinses leaves buildings vulnerable to hidden contamination, pest infestations, and persistent odours. By adopting mechanical scrubbing, targeted degreasing, and full-system deep cleaning from the compactor room to the top floor, property managers can safeguard both building infrastructure and tenant health. To learn more about professional chute and compactor maintenance and specialized cleaning services, consult the detailed industry insights provided by the MJW Team.

BUILDING RENTAL HOUSING FOR THE LONG TERM

By Christopher Janisse, Vice President, Development and Construction, Park Property Development

rental building is both a long-term asset and a place people call home, and decisions made long before residents move in determine how well it serves both purposes. When planning and design overlook day-to-day realities, problems can be built in from the start: suites that frustrate residents, back-of-house spaces that hinder operating teams, and inefficiencies that affect building performance for decades. Preventing those problems starts by connecting the people who develop rental buildings with those who operate them. ParkProperty Development (PPD) is the dedicated development division of Park Property Management (PPM). Together, PPD and PPM, collectively referred to as “Park,” combine development and construction expertise with more than 50 years of property and asset management experience. This integrated structure closes the gap between how rental buildings are designed and how they function, creating better homes for residents and easier-to-operate properties.

A pipeline informed by experience PPD’s current development program includes projects at 3030 Pharmacy Avenue, 235 Balliol Street, 330 Mill Road, 596 Lolita Gardens, and 2 and 4 Milepost Place. These properties form part of a purpose-built rental pipeline exceeding 10,000 units: important new supply at a time when Ontario urgently needs more homes. Each site comes with its own planning requirements, physical constraints, and community considerations. For example, aging rental buildings create an opportunity to use the property more strategically 48

FAIR EXCHANGE | FALL EDITION 2026

and introduce modern homes that better meet residents’ needs. Across the pipeline, Park’s objective is to deliver housing that feels safe and comfortable to live in and makes sense to operate. Park is advancing its pipeline by carefully intensifying PPM’s existing portfolio and pursuing new development opportunities. PPD leads the planning, design, and delivery of each project, working closely with PPM’s property management, asset management, and finance teams. Bringing those perspectives together means Park can balance the drive for new housing with resident needs, operational realities, and the long-term performance of each property.

Bringing operations into the design process Property management teams see firsthand how residents use their buildings, how operating teams manage them, and where challenges are most likely to arise. PPM’s experience managing rental communities gives PPD real-world insight to apply to new developments from the outset. That insight shapes much more than the selection of finishes. It informs suite and amenity layouts, movement through common areas, waste management, loading and deliveries, building access, maintenance requirements, and the placement of building systems. Seemingly small design choices have a lasting effect on whether residents feel safe and comfortable, as well as how efficiently the property operates.

Suite design is one example. An efficient floor plate cannot come at the expense of livability. Unit layouts need usable rooms, appropriate storage, and enough flexibility for how residents live today. The goal is to use space intelligently while creating homes that are functional, comfortable, and competitively priced. Amenity spaces require the same strategic thinking. Their value depends less on size or number than on whether residents will use them and whether they can be operated effectively. Depending on the location and the community it will serve, that might mean a gym, a shared space where residents can gather with friends or somewhere to do homework or work from home. These spaces also need to be simple to maintain and adaptable as the way residents live, work, and connect changes. Park’s integrated approach means those lessons don’t have to be relearned with every project. What PPM learns from residents and from operating its existing communities directly informs PPD’s design standards, consultant coordination, and decisions on future developments, creating a continuous feedback loop between existing properties and new developments.

Balancing cost with long-term value Construction affordability remains one of the biggest challenges facing new rental development. Rising costs, municipal charges, financing conditions, and lengthy approval processes all put pressure on whether projects can move forward. That makes every design and construction decision more consequential not only for the project budget, but also for the quality and value of the homes ultimately delivered. PPD’s construction professionals are involved throughout design, budgeting, and procurement. Their knowledge of current market conditions helps the team identify cost pressures early, assess whether a design can be built as intended, and direct resources toward the features and systems that will make the greatest difference. 50

FAIR EXCHANGE | FALL EDITION 2026

Choosing the least expensive option upfront doesn’t always produce the best long-term result. Materials and building systems must also be considered for their durability, maintenance requirements, availability, energy performance, and ease of replacement. A targeted investment during construction may reduce operating costs or prevent future disruption for residents. In other cases, a more expensive feature may add little to how residents experience the building or how well it operates. Park’s owner-operator structure means it assesses these trade-offs over a building's full life. The team witnesses and takes accountability for how its choices affect residents, operating costs, and building performance, giving Park a direct stake in getting those decisions right from the beginning.

Building lasting communities A rental development must work for the people who live there. That means functional homes, reliable building systems, well-maintained common areas, and property managers who respond when residents need them. PPM sees firsthand how those needs change over time, and PPD brings that knowledge into each new project while responding to the surrounding neighbourhood and market. When new housing is added to an existing rental community, Park plans carefully, communicates clearly, and considers the people who already call the property home. Ontario needs substantially more rental housing, and delivering it at scale will require investment and supportive public policy. It also takes developers who understand that construction decisions will affect residents and building operations for decades. That’s why Park looks beyond opening day. The real measure of each community will be how well it serves residents and performs for years to come.

WHY LARGE DOMESTIC HOT WATER TANKS NEED A

PLANNED PREVENTATIVE MAINTENANCE BUDGET

By Adam Sheffer, Owner, Hydrastone Inc.

arge domestic hot water tanks are easy to overlook when they are working properly. Hidden away in mechanical rooms, they quietly deliver an essential service every day with little attention from residents or building teams. Boilers are usually maintained as a matter of course, but large hot water holding tanks are often treated as background equipment until something goes wrong. That is a mistake many buildings only recognize once the cost becomes unavoidable. These tanks are not minor components. They are large pressure vessels holding hundreds, and often thousands, of gallons of hot water. When one fails, the consequences can be serious: flooding, loss of hot water, resident complaints, rent abatement claims, property damage, emergency procurement, and a replacement

FAIR EXCHANGE | FALL EDITION 2026

cost that may quickly climb into six figures once removal, access work, rigging, and installation are factored in. For property managers, regional teams, and asset managers, the issue is not simply whether a tank eventually needs work. It is whether that work is being planned and budgeted proactively, or deferred until the building is forced into a reactive capital decision. If inspection and preventative maintenance are not specifically built into annual repair and maintenance budgets, they are often postponed. When that happens, a manageable operating expense can become a much larger capital problem later. This is one of the most common blind spots in how large domestic hot water tanks are managed. While capital budgets account for eventual replacement, many

buildings allocate little or nothing in annual operating budgets toward the specialized maintenance that could materially extend service life. Once that mindset takes hold, the tank is treated as equipment that will inevitably age out, rather than as a maintainable asset that may be preserved. The reason this gets missed is understandable. The equipment is out of sight. It may appear to be operating normally. Operating budgets are tight, and managers and ownership groups are constantly balancing competing priorities, particularly when it comes to equipment residents rarely see. In some cases, teams assume their boiler or plumbing contractor is already covering the tank appropriately, when internal inspection, lining assessment, sacrificial anode review, and preservation work may require specialized expertise. The result

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sooner. What could have remained a preserved long-life asset becomes a recurring capital cycle. A better approach is to first determine whether the existing tank is maintainable and, if it is, budget and manage it accordingly. Many large domestic hot water tanks were designed to be maintained over the long term. They often include a manway for internal access, sacrificial anodes, replaceable gaskets, and a factory-applied cementitious lining. Those features are what make preservation possible. With the right specialist support, these tanks can often be inspected, cleaned, repaired, and relined over time rather than prematurely replaced.

is often simply a gap in long-term planning or a lack of clarity around who is responsible for this specialized area of maintenance. That gap matters because replacement is rarely as simple as the price of a new tank. In many buildings, these vessels are so large that the mechanical room was effectively built around them. They may not fit through the door and certainly do not fit in the elevator. Removal can require demolition, tight-access rigging, crane work, and complex coordination. Getting a new like-for-like tank back into place can be just as difficult. When buildings are forced into replacement under pressure, they may end up choosing a bank of smaller tanks simply because those units are easier to bring in and install. That may solve the immediate problem, but it can create a weaker long-term result. Smaller tanks are often less efficient, lose more heat, consume more gas or electricity, and typically need replacement much

FAIR EXCHANGE | FALL EDITION 2026

The maintenance program itself is straightforward. On a regular schedule, often every 24 months, the tank is opened and inspected internally. Sediment is removed. Sacrificial anodes and gaskets are replaced as required. The interior lining is assessed, and localized repairs are completed where appropriate. Over a longer cycle, broader relining may be required. Just as importantly, each service visit should be documented so the building has a clear record of condition, repairs, and recommended next steps. This is why large domestic hot water tanks should be treated the same way boilers are treated: as critical infrastructure that deserves planned maintenance, documented condition tracking, and a recurring place in the operating budget. For a maintainable tank, the goal is not to wait for failure. It is to preserve the asset before deterioration becomes structural. The value is straightforward: lower risk of disruption, fewer resident impacts, better cost predictability, reduced pressure on future capital budgets, and longer service life from a critical building asset. The practical takeaway is simple: if a large domestic hot water tank is maintainable, its inspection and preservation should be a defined line item in annual R&M budgeting, not an afterthought once damage is already done.

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GREEN ROOFS: BUILDING RESILIENCE ON TOP

By Emma Kulmatycki, Program Coordinator, Certified Rental Building (CRB) Program

s Ontario’s rental housing sector looks for ways to improve building performance and prepare properties for a changing climate, one opportunity may be right above us: the roof. For multi-residential buildings, rooftops have traditionally been treated as functional spaces, primarily accommodating mechanical equipment and drainage systems. Green roofs challenge that approach by turning a largely unused surface into one that can contribute to energy performance, stormwater management, biodiversity, and, in some cases, the resident experience.

summer heat gain and winter heat loss. Depending on the building and roof design, this can moderate indoor temperatures and reduce heating and cooling demand. • Financial incentives: Toronto’s Eco-Roof Incentive Program provides funding for eligible green roof projects, helping offset installation costs and strengthen the financial case.

Benefits and return on investment

• Climate resilience: Green roofs can help buildings and surrounding communities respond to extreme heat and heavy rainfall, potentially reducing exposure to future climate-related costs.

Green roofs can deliver environmental, operational, and community benefits that contribute to their long-term return on investment. For rental housing providers, that return is rarely tied to one source of savings. Instead, the business case reflects the combined value created over the roof’s full life cycle:

• Resident and property value: Accessible green roofs can include landscaped terraces, community gardens, and gathering spaces. These amenities make use of otherwise underutilized space, enhance the resident experience, and can strengthen a property’s overall appeal.

• Roof longevity: By protecting the roof membrane from direct sunlight, temperature fluctuations, and weather exposure, a green roof may help extend its service life and delay future replacement costs.

• Environmental performance: Rooftop vegetation can reduce the urban heat island effect and provide habitat for birds, pollinators, and insects. Green roofs can also support broader sustainability goals and building certification targets.

• Stormwater management: Green roofs absorb and retain rainfall rather than sending it immediately into drains and municipal sewers. This can reduce pressure on stormwater systems during heavy rain and may provide access to municipal stormwater credits. Programs in Hamilton, Waterloo, Guelph, and Victoria, for example, recognize eligible green infrastructure measures through credits or incentives. • Energy performance and operating costs: Soil and vegetation provide an additional layer between the building and outdoor conditions, helping reduce 56

FAIR EXCHANGE | FALL EDITION 2026

Financial results will vary based on the property, roof design, local climate, maintenance requirements, and available incentives. Green roofs are therefore best evaluated as long-term capital investments, considering roof longevity, stormwater management, energy savings, incentives, resilience, and resident value together rather than relying on a single measure of payback.

Green roofs in practice Across Ontario’s purpose-built rental housing sector, building owners and developers are finding innovative

ways to make use of rooftop space. Green roofs, landscaped terraces and rooftop gardens demonstrate how these areas can support sustainability while adding value to rental communities. • Concert Properties — Jazz, 167 Church Street, Toronto: Completed in 2006, this 28-storey, 388-suite rental building includes green roofs on its eighthfloor wings. The green roofs were incorporated as part of the building’s environmentally sustainable design, which also retained the historic façade at 167 Church Street. Jazz demonstrates how rooftop space can contribute to sustainable design and long-term building value in a high-density development.

approximately 8,500 square feet of indoor and outdoor amenity space. It will also be Hazelview Investments’ first development to incorporate a geothermalbased mechanical system. These projects reflect Hazelview’s broader sustainability commitments, which include green-building certification across its multi-family portfolio through the Canadian Certified Rental Building (CRB) Program and BOMA BEST.

• Minto Group — 620 Martin Grove Road, Toronto: This rental property, completed in 2011, achieved LEED Gold certification. Its green roof and stormwater management systems complement waterconservation measures, ENERGY STAR appliances, and other energy-efficiency features. The project demonstrates how a green roof can form part of a broader approach to sustainable and resilient residential development.

Looking ahead In dense urban environments, rooftops represent a significant amount of underused space. Green roofs offer an opportunity to rethink that space, not simply as a building surface, but as an asset that can support better performance, manage stormwater, improve climate resilience, and contribute to the resident experience. • Hazelview Investments — Station House and 383–389 Cleveland Street, Toronto: Station House at Bloor and Dufferin includes an indoor garden lounge and an eighth-floor rooftop terrace as part of its resident amenity offering. The 15-storey, 217-suite development at 383–389 Cleveland Street will include landscaped terraces, community gardens, and

The opportunity will look different at every property, depending on factors such as structural capacity, project costs, maintenance needs, and the intended benefits. With thoughtful planning, green roofs can help buildings make better use of valuable rooftop space while delivering lasting environmental, operational, and community value from the top down.

THE FALL CHECKLIST THAT PROTECTS YOUR BUILDING AND YOUR BOTTOM LINE

LOGO

By Victoria Thornbury, Business Development Manager, Westland Express As the leaves begin to change and temperatures start to drop, property owners and managers of multiresidential buildings have an important opportunity to fully review their insurance policy and prepare their properties for the harsh winter months ahead. This combination can significantly improve safety, reduce the likelihood of claims, and help avoid costly surprises throughout the winter months.

Being underinsured can create significant challenges following a major loss. A policy that was appropriate several years ago may not provide adequate protection today. Consider equipment breakdown coverage

Don't let winter catch you off guard: Fall is the perfect time to review your insurance coverage

Modern multi-residential buildings rely on a variety of critical systems, including but not limited to boilers, furnaces, water heaters, electrical panels, fire protection systems, and elevators. A sudden mechanical or electrical breakdown can leave tenants without heat, hot water, ventilation or other essential services.

Fall is a perfect time for property owners and managers to review insurance coverage before a loss occurs and gaps in insurance coverage are discovered, including inadequate limits or exclusions that could leave them responsible for significant out-of-pocket costs. A proactive insurance review helps protect your financial investment.

Equipment breakdown coverage can help protect against losses resulting from the sudden failure of these systems and may cover repair costs, replacement expenses, and, in certain circumstances, loss of income. As buildings continue to incorporate more sophisticated technology, this type of coverage has become increasingly important.

An annual review can help ensure:

Review water damage coverage

• Building limits accurately reflect current rebuilding costs

Water damage continues to be one of the most common sources of insurance claims for property owners. Discuss water damage protection with your insurance advisor and understand what coverages are available for sewer backup, flood damage, and escaped water from frozen pipes.

• Rental income coverage remains adequate • Contents and equipment limits are sufficient • Liability limits meet today's risk exposures • Deductibles align with your financial tolerance 58

FAIR EXCHANGE | FALL EDITION 2026

Contributing to the Well-Being of Canada’s Housing System Contribuer au bon fonctionnement du système canadien de logement

CMHC plays a critical role as a national facilitator to promote stability and sustainability in Canada’s housing finance system. Our mortgage insurance products support access to homeownership and the creation and maintenance of rental supply. In addition, CMHC actively supports the Government of Canada in delivering on its commitment to make housing more affordable. CMHC research and data help inform housing policy. By facilitating cooperation between all levels of government, private and non-profit sectors, we contribute to advancing housing affordability, equity and climate compatibility.

Abonnez-vous aux mises à jour sur le logement de la SCHL et tenez-vous au courant.

La SCHL joue un rôle essentiel de facilitateur national pour promouvoir la stabilité et la durabilité du système de financement de l’habitation au Canada. Ses produits d’assurance prêt hypothécaire favorisent l’accès à la propriété et contribuent à la création ou au maintien de l’offre de logements locatifs. De plus, la SCHL appuie activement le gouvernement du Canada dans la réalisation de son engagement à accroître l’abordabilité du logement. Ses recherches et ses données aident à éclairer les politiques en matière de logement. La SCHL facilite la coopération entre tous les ordres de gouvernement, le secteur privé et le secteur sans but lucratif. Ce faisant, elle contribue à faire progresser l’abordabilité et la compatibilité climatique du logement, ainsi que l’équité en matière de logement.

Remember, insurance policies exclude damage resulting from long-term leaks, deferred maintenance, deterioration, wear and tear, or repeated seepage. This reinforces the importance of ongoing inspections and maintenance throughout the year.

Review your snow removal and maintenance contracts As winter approaches, contracts with snow removal, landscaping, and maintenance contractors should be reviewed. Don’t assume their contractors are adequately insured without verifying coverage. Be sure to request updated certificates of insurance.

Maintenance matters: Insurance isn't a replacement for upkeep Your multi-residential building is one of your most valuable assets. Protecting that investment requires ongoing attention and care. Fall maintenance isn’t simply a seasonal checklist. It’s a risk management strategy that helps reduce insurance claims, preserve property value, improve tenant satisfaction, and prevent avoidable damage that may not be covered by insurance. Clean eavestroughs and downspouts Throughout autumn, leaves, twigs, and debris accumulate in gutters, restricting water flow. When water can’t properly drain away from the building, it can freeze and create ice dams, potentially causing major structural issues. A thorough gutter cleaning before winter reduces the likelihood of expensive winterrelated repairs. Inspect the roof The roof is your building's first line of defence against winter weather. Winter snow loads and ice accumulation often magnify existing damage. Addressing roofing concerns before temperatures drop can significantly extend the life of the roof and prevent emergency repairs during winter storms. Examine building exteriors Carefully inspect exterior walls, foundations, walkways, stairs, and parking areas. Water can enter even small cracks. Once temperatures fall below freezing, that water expands and causes further deterioration. Repairing minor defects before winter helps avoid larger structural issues and potential liability claims from injuries. Service heating systems Nothing generates tenant complaints faster than a heating failure during the middle of winter. Preventative servicing improves efficiency, reduces energy consumption, and minimizes the likelihood of emergency calls when temperatures plunge. 60

FAIR EXCHANGE | FALL EDITION 2026

Seal drafts and improve energy efficiency Property owners can reduce winter operating costs by addressing air leaks before cold weather arrives. Cold air infiltration increases heating costs and creates uncomfortable living environments. Prepare grounds and landscaping Tree branches hanging over roofs, walkways or parking lots should be addressed before snow and ice increase the likelihood of breakage. Test exterior lighting As daylight hours become shorter, exterior lighting becomes increasingly important. Proper lighting enhances security, reduces slip-and-fall risks, and helps tenants feel safe when returning home during darker evenings. Prepare for snow and ice management Ensure that snow removal contracts are in place, salt and de-icing materials are stocked, and snow clearing equipment has been serviced. Prepare a logbook to record when ice and snow are cleared prior to the first snowfall. Proper planning reduces liability and helps maintain safe access for tenants, visitors, and emergency services throughout the winter season.

Happy tenants stay longer One of the greatest benefits of proactive maintenance is improved tenant satisfaction. Residents notice when a building is well-maintained, creating a positive living experience. Happy tenants are more likely to: • Renew leases • Pay rent on time • Take pride in their units • Submit fewer complaints Tenant turnover is expensive. Maintaining your property helps maintain your occupancy levels.

A small review today can prevent a big problem tomorrow A properly structured insurance program and wellmaintained property combined can help owners and managers navigate the winter months with confidence, knowing both their physical assets and financial interests are protected. After all, the goal isn't simply to recover from a loss. The goal is to prevent the loss from occurring in the first place.

CANADA'S MULTIFAMILY MARKET FINDS ITS FOOTING AS VACANCY DECLINES By Peter Altobelli, Vice President and General Manager, Yardi Canada Ltd.

fter more than two years of steady increases, Canada’s apartment vacancy rate has finally reversed course. The national rate fell 40 basis points to 4.7% in the second quarter of 2026, breaking a streak of nine consecutive quarters of increases. It is a modest but meaningful signal that the sector is stabilizing amid a transitioning economy and slowing population growth. For owners, managers, developers and their financing partners, the latest Yardi Canadian National Multifamily Report paints a picture of a market that is finding equilibrium. Growth remains positive but has decelerated, and performance varies considerably across regions and unit types.

Rent growth cooling but still positive The average national in-place rent rose just $6 in the second quarter to $1,774, the smallest quarterly increase since Q2 2021. The annual growth rate of 2.2% is less than half what it was a year earlier and the lowest since Q4 2021. Because in-place rents aggregate new leases, renewals and existing leases, most of this growth now comes from renewals. New lease rates have turned negative. Lease-over-lease rates, which capture new leases on units that turn over, were negative nationally for the second straight quarter at -0.6%. That said, this is an improvement from -1.0% the prior quarter. The softness is concentrated in major markets across Ontario, British Columbia and Alberta, where oversupply and affordability pressures are weighing on new lease pricing. Kitchener-Cambridge-Waterloo (-4.5%), Toronto (-2.8%), Calgary (-2.2%) and Vancouver (-2.0%) posted the weakest second-quarter performances.

Halifax and Winnipeg lead the race While much of the country decelerates, a handful of markets continue to outperform. Halifax remains the national standout, with in-place rents up 5.7% ($93) year-over-year. Winnipeg (up 3.6%), Montreal (3.4%), Hamilton (2.7%) and Ottawa-Gatineau (2.6%) also performed well over the past year. Calgary was the only CMA where in-place rents fell, down 1.9% from a year ago. The same divergence appears in new lease growth. Halifax (2.5%), Ottawa-Gatineau (1.5%), and Hamilton and Winnipeg (both 1.3%) continued to see rising new lease rates. Hamilton and Winnipeg were the only two CMAs where the growth rate improved from the same quarter a year earlier. 62

FAIR EXCHANGE | FALL EDITION 2026

CONTINUED ON PAGE 62

Buildings solutions you need. Advice you can count on. Facade and Roofing Renewal Balcony Repair and Renewal Parking Garage Restoration Capital Planning

Toronto 416-487-5256

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Supply surge reshapes our market

The vacancy decline masks a significant structural shift underway in Canadian housing. Purpose-built rentals now comprise more than one-half of all housing starts in the country, a first, according to an analysis of Statistics Canada data by BMO Capital Markets. Apartment starts totaled 113,200 units in 2025, or 50.6% of all starts. The trend accelerated into 2026, with apartments making up 59.1% of housing units started through May. As recently as 2021, apartments did not account for even one-third of all starts. This wave of new supply is being felt most acutely in Alberta. Calgary has delivered 23,000 apartments since the start of 2024, more than it produced in the entire previous decade, while Edmonton has added more than 20,000 units over the same span. Both markets, in a province without rent control, recorded among the weakest renewal growth of the major CMAs.

Vacancy and turnover tell a nuanced story Although the national rate improved, vacancies remain 60 basis points higher than a year ago and the picture varies by segment. Halifax (2.4%) and Winnipeg (2.8%) recorded the lowest vacancy rates, while Calgary (6.8%) and Edmonton (5.8%) were the highest despite both declining from the prior quarter. Bachelor units remain the hardest to fill at a 7.4% vacancy rate, as many are too small for dual-income or family households. Annual turnover rose to 26.2%, up from 24.2% a year earlier, reflecting population decreases and higher deliveries. Turnover remains very low in supply-constrained markets such as Toronto (17.2%) and Hamilton (17.4%), where residents also stay longest. The national average length of stay held steady at 38 months.

What this means for you The signals point to a market in transition rather than distress. Renewal rates continue to anchor positive rent growth even as new lease pricing softens in oversupplied urban cores. Meanwhile, an improving youth employment picture, with the 15-24 unemployment rate falling to 12.7%, could spur new rental household formation in the quarters ahead. For operators, the current environment rewards attention to fundamentals. In segments with weaker demand, incentives are increasingly common, particularly in downtown Vancouver and Toronto where newly built condominium stock is competing for renters. For developers and financiers, the sustained strength in eastern markets such as Halifax, Winnipeg and Ottawa-Gatineau offers a counterweight to the near-term supply pressures reshaping western Canada. Get the full picture. Download the complete Canadian National Multifamily Report at www.yardi.com/ cndmultifamilyreport. 64

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Attn: Attn: Andrew Murdoch Lisa Oliveira Attn: Toto Babic Attn: BelindaAttn: GilbeyPauline Grist At Belinda da Gilbey Attn: Toto Babic Attn: Toronto, ON M8Z 2S6 Toronto, ON416-300-0042 M4P 1E4Gilbey CANMAR CONTRAC T: ((289) 838-4434 T: (905) 466-5790 T: (416) 300-0042 T: T: T: 416-626-6289 CANADIAN APARTMENT BROOK RESTORATION ENERGY CORP BRADA CONSTRUCTION LTD. 67 Mowat Ave Suite 418, T: 416-663-7976 1903-2300 Yonge Street, amurdoch@beanfield.com lisa.oliveira@bell.ca belinda@bondicorp.com 0042 BONDI T: 416-626-6289 100 Wynford Drive, LIMITED 11 Kelfield Street pa 25 Advance Road 1903-2300 Yonge Street belinda@bondicorp.com toto@bradaconstruction.com Toronto, ON M6K 3E3 MAGAZINE Attn: Pauline Grist Toronto, ON M4P 1E4 Attn: Belinda GilbeyBONDI ENERGY Attn: Toto Babic North York, ON M3C 4B4 11 Street CORP BRADA CONSTRUCTION LTD. 169Kelfield City View Drive pauline@brookrestorati 25 Advance Road ndicorp.com toto@bradaconstruction.com Toronto, ON M9W 5A1Mark Lecce BR Attn: Toronto, ON M8Z 2S6 Toronto, ON M4P 1E4 T: 416-663-7976 Attn: Bryan Chong T: 416-300-0042 T: 416-626-6289 2001 Sheppard Avenue East, Suite 500 Bosco Canada Inc. Brada Construction Ltd Brown & Beattie Attn Attn: BelindaToronto, Gilbey Attn: Toto Babic Toronto, 5A1 Toronto, M9W 5B1 ON25M8Z 2S6 Road T: Burford 416-674-8791 Attn: Stephanie Gao 11 KelfieldON Street Attn:232 Toto Babic Attn: Melanie pauline@brookrestoration.ca CANMAR CONTR Advance belinda@bondicorp.com toto@bradaconstruction.com T: 416-512-8186 ext. Toronto, Ontario M2J 4Z8 T: 41 CANADIAN APARTMENT T: 416-300-0042T: (416) T: 416-626-6289 742-1888 T: (416) 626-6289 T: (905) 737-0111 F: 416-674-7956 Toronto, ON M9W 5A1 11 Kelfield Toronto, ON M8Z 2S6 bryanc@mediaedge.ca stephanie@boscocanada.com Street LIMITED paul W. 25 Advance Rd., 588 Edward Avenue, Unit 49 25 Advance Road ge Street 5171 Steeles Ave.,belinda@bondicorp.com info@bradaconstruction.com melanie@brownbeattie.com CANMAR CONTRACTING toto@bradaconstruction.com MAGAZINE C CANADIAN APARTMENT markl@canmarcontracting 169 City View Etobicoke, ON M8Z 2S6 Richmond Hill, Drive ON L3Y 6L3 Attn: Mark Lecce Toronto, ON M9W 5A1 LIMITED Toronto, ON M8Z 2S6 4P 1E4 Toronto, ON M9L 1R5 L Attn: Bryan Chong MAGAZINE 2001The Sheppard Avenue East, Suite 500 CANMAR CONTRACTING Byng Group Can Mar Contracting Ltd 169 City View DriveCabinets to Kitchens Toronto, ON M9W 5B1 Attn: Mark Lecce C.H.A.M.P ENGINAt T: 416-674-8791 AN APARTMENT 17 HaasMark RoadLecce Chong 2001 Sheppard Avenue East, Suite 500 Attn: Attn: ScottBryan Bunker Attn: Hassan Gafri Attn: T: 416-512-8186 ext. 232 Toronto, Ontario M2J 4Z8 CANMAR CONTRACTING Toronto, ON M9W 5B1 LIMITED CMHC ONTARIO 35 City View Drive T: 416-674-8791 C.H.A.M.P ENGINEERING APARTMENT T: Toronto, M9W LIMITED T: 416-512-8186 Toronto, Ontario M2J 4Z8 NE CANADIAN F:3A1 416-674-7956 (905) 660-5454 ext. 232 T: (416) 878-6464 T: (416) ON 674-8791 CITREX Toronto, ON, M9W 5A5 LIMITED bryanc@mediaedge.ca 169T:scott.bunker@thebynggroup.com City View Drive F: 416-674-7956 Attn: Mark Lecce BUSINESS CENTREfr LIMITED MAGAZINE hassan.gafri@mfrg.ca sales@canmarcontracting.com 511 Edgeley Blvd, Unit 2, bryanc@mediaedge.ca CANMAR CONTRACTING Attn: Frank Lippa 17 Haas Road n Chong Vaughan, ON L4KCANADIAN markl@canmarcontra 169 City View Drive Attn: Vladyslava Kapustina C.H 1115 Westport Cres., APARTMENT Attn: Mark Lecce Toronto, ON M9W 5B1 Attn:Attn: FrankGuy-Anne Lippa 17 Haas Road 00 Attn: Bryan Chong 4G4 T: 416-674-8791 LIMITED markl@canmarcontracting.com ON L5T 1E8 ON M9W 5B1 Mississauga, T: 416-741-2222DuvalLIM Toronto, ON M9W 3A1East, Suite 300 T: 416-741-2222 100 Sheppard Avenue 8186 ext. 232 T: 800-643-6922 T: 416-674-8791 MAGAZINE 50 RitinToronto, Lane, Unit 4 Toronto, ON M9W 3A1 T: 416-512-8186 ext. 232 169 City View Drive T: 613-748-2000 F: 416-674-7956 CARMA Corp Casa Attn: Mark Lecce CMHC Toronto, ON M2N 6Z1 17 Haas Road frankl@champeng.com frankl@champeng.com F: 416-674-7956 Attn diaedge.ca Avenuebryanc@mediaedge.ca East, Suite 500 Attn: Bryan Chong C: 416-877-9229 CMHC ONTARIO CMHC Concord, ON L4K 4C9 Attn: Tory Dolliver Attn: Jamie Koffler Attn: Guy-Anne Duval ONTARIO Toronto, ONCITREX M9W 5B1 CITREX F: 416-250-3204 C T: 416-674-8791 markl@canmarcontracting.com markl@canmarcontracting.com BUSINESS CENTRE T: 41 Toronto,T: ON M9W 3A1 T: 416-512-8186T:ext. 232 o M2J 4Z8 (705) 878-0711 T: (416) 704-5449 info@citrex.ca (416) 250-2731 BUSINESS CENT Attn: Vladyslava Kapustina At gduval@cmhc-schl.gc.ca F: 416-674-7956 tdolliver@carmacorp.com jamie@casacompany.com 132 Walsh Road bryanc@mediaedge.ca Duval gduval@cmhc-schl.gc.ca franT: Attn:100Vladyslava Kapustina Sheppard Avenue East, Suite 300 Attn: Guy-Anne T: 800-643-6922 Lindsay ON, Unit K9V44R3 100 Sheppard Ave East, Suite 18 York Street, Suite Attn: 50 Ritin Lane, 1500Guy-Anne Duv markl@canmarcontracting.com T: 613-748-2000 100 Toronto, SheppardONAvenue East, Suite 300 CMHC ONTARIO T:CMHC 800-643-6922 Toronto, ON ONTARIO M2N 6Z1 300, M2N 6Z1 416-877-9229 50 Ritin C:Lane, Unit 4 Concord, ON L4K 4C9 Toronto, ON M5J CITREX CMLS F: 416-250-3204 T:2T8613-748-2000 F: CMLS BUSINESS CENTRE COHEN HIGHLEY LLP CMLS Financial Cohen Highley LLP Coinamatic Canada Inc. Toronto, ON M2N 6Z1 info@citrex.ca BUSINESS CENTRE pa C: 416-877-9229 Attn: Vladyslava Kapustina Concord, ON L4K 4C9 Attn: Paula Gasparro gduval@cmhc-schl.gc.ca COINAMATIC CANA yslava Kapustina F: 416-250-3204 Attn: Paula Gasparro Attn: Paula Gasparro Attn: JoeCMHC Hoffer ONTARIO Attn: Todd Myers Attn: Guy-Anne Duval Attn: Kristin Ley Attn: Guy-Anne Duval CITREX 100 Sheppard Avenue East, Suite 300 647-729-8435 Attn: Don Neufeld CM (647) 288-9309 (905) T: 795-1946 100T: Sheppard Avenue East, Suite 300 info@citrex.ca 18 York Street, Suite 1500 BUSINESS CENTRE 6922 T: 800-643-6922 T: 613-748-2000T: (519) 672-9330 T:gduval@cmhc-schl.gc 647-729-8435 18 York Street, Suite 1500 T:tmyers@coinamatic.com T: 519-672-9330 Toronto, ON M2NLLP 6Z1 Kapustina paula.gasparro@cmls.ca hoffer@cohenhighley.com T: 613-748-2000 C: 416-877-9229 Attn: Vladyslava Attn F: 416-646-1009 COHEN HIGHLEY Toronto, ON M5J 2T8 C: 403-815-8672 Duval301 Toronto, ON M2N 6Z1 F: 416-250-3204 Blvd W., 9229 18 York Street, 15th F: 416-646-1009 T: 64 Floor, COINAMATIC CANADA INC. C 100 Queens Sheppard Avenue East,Flr., Suite 300 Attn: Guy-Anne F: 519-672-5960 301Matheson Matheson Boulevard West 255 Avenue, 11th Toronto, ON ON M5J 2T8 T: 800-643-6922 One London paula.gasparro@cmls.ca F: 416-250-3204 Attn: KristinPlace Ley Mississauga, L5R 3G3 Unit 4 info@citrex.ca 18 York Street, Suite 1500 Toronto, ON M5J 2T8 F: 905-755-8885 T: 613-748-2000 gduval@cmhc-schl.gc.ca 34 Leading Road, Unit 10 London, ON N6A 5R8 Attn: Don Neufeld ca At paula.gasparro@cmls.c Toronto, ON M2N 6Z1 ley@cohenhighley.com Mississauga, ON L5R 3G3 C: 416-877-9229 F: 41 T: 519-672-9330 255 Queens Avenue, 11th Floor COHEN HIGHLEY LLPF: 416-250-3204 4K 4C9 gduval@cmhc-schl.gc.ca Toronto,Crozier ON M5JMechanical Etobicoke, ON2T8 M9V 3S9 dneufeld@coinamatic.com Colorise Decor Painting Co. Connected Sensors C: 403-815-8672 T: COINAMATIC CA F:Akis 519-672-5960 301 Matheson Boulevard West paul One London Place info@citrex.ca Attn: Attn: Ashley Sindall London, ON N6A 5R8 Marolahakis Brunet F: 905-755-8885 Attn: Kristin Ley Attn: Simon gduval@cmhc-schl.gc.ca COHEN HIGHLEY ley@cohenhighley.com Mississauga, ON L5R 3G3 453-8938 Attn:MECHANICAL Don Neufeld F:gm T: (226) 220-0450 255 Queens Avenue,LLP 11th Floor T: (416) 466-8017 T: (416) COINAMATIC CANADA INC. CYNERGY dneufeld@coinamatic.com T: 519-672-9330 ashley.sindall@ Attn:London, Kristin info@colorise.ca simon.brunet@ HIGHLEY LLPONLeyN6A 5R8 34 Racine LeadingRd Road, Unit 10 C: 403-815-8672 Don Neufeld Attn: Gerald McCannMECHA croziermechanical.com 60 COINAMATIC CANADA INC. CYNERGY connectedsensors.com 1237D Woodbine Avenue, 2420 Barton St E, Attn: Hamilton, F: 519-672-5960 301 Matheson Boulevard West COHEN HIGHLEY LLP One London Place n LeyT: 519-672-9330 DIVERSO ENERGYCYN Etobicoke, ON M9W 2Z7 Etobicoke, ON M9V 3S9 DELTA ELEVATOR CO. LTD. East York, ON, M4C 4E5 ON L8E 2W7 C: 403-815-8672 T: 416-749-2200 F: 905-755-8885 34 Leading Road, Unit 10 COINAMATIC CANADA INC. Attn: Don Neufeld Attn: Gerald McCann 301 Matheson Boulevard West ley@cohenhighley.com Mississauga, ON L5R 3G3 255Ley Queens Avenue, 11th Floor 9330 F: 519-672-5960 Attn: Kristin Attn: Jon Mesquita Attn: Jeff Righton Delta Elevator Co. Ltd. Detail Roofing & Sheet Diverso Energy F: 905-755-8885 Road, Unitdneufeld@coinamatic 10 F: 877-749-2200 Attn: Don Neufeld DIVERSO Etobicoke, ENERGY ON M9V 3S934 Leading ELEVATOR LTD. D C: 403-815-8672 ley@cohenhighley.comT: 519-672-9330Attn:DELTA Mississauga, ON CO. L5R 3G3 416-749-2200 Attn Metal Attn: JenniferT:Gvozdek Jeff N6A Righton T: 226-751-3790 London, ON 5R8 dneufeld@coinamatic.com 5960 T: 905-828-4423 301 Matheson West gmccann@cynergymechanical.ca Etobicoke, ON M9V 3S9 Attn: Jon Mesquita Attn: JeffBoulevard Righton C: 403-815-8672 At 947 Verbena Road 366 Westpark Crescent T: 41 Attn: Kelly MacDonald T: 1 (888) 448-6555 T: (905) 828-4423 F: 905-755-8885 F: 877-749-2200 F: 519-672-5960 301 Matheson Boulevard West ace Verbena Road, jon@diversoenergy.comF: T:87 T: 226-751-3790 T: 905-828-4423 519-745-7587 T: (416) 825-7503 jennifer.gvozdek@ ighley.com947 Mississauga, ON L5R 3G31T5 5700 TimberleaF:366 jrighton@delta-elevator.com F: 905-755-8885 947 Verbena Road Westpark Crescent Blvd., 5299 Maingate Dr., Mississauga, ON L5T Waterloo, ON N2T 3A2 8200 Keele Street ONley@cohenhighley.com L5T 1T5 dneufeld@coinamatic.com Mississauga, ON L5R 3G3 gmccann@cynergymech kelly@detailroof.ca jon@diversoenergy.com diversoenergy.com enue, 11th Mississauga, Floor Mississauga, ON L4W 5B9 Mississauga, ON L4W 1G6 F: 519-745-7587 do jrighton@delta-elevator.com Mississauga, ON L5T 1T5 Waterloo, ON N2T 3A2

dneufeld@coinamatic.com gmc Concord, ON L4K 2A5 jrighton@delta-elevator.com A 5R8DELTA ELEVATOR CO. LTD. Dome Service Group Dufferin Iron & Railings Dulux PaintsPPG DIVERSO ENERG DELTA ELEVATOR CO. LTD. DIVERSO ENERGY DULUX PAINTS Att: Ray Tehaili Attn: Kayla Kallidass Attn: Donny Goettler Attn:Doyle Jon Mesquita Attn:Righton Jon Mesquita Attn: Jeff Attn: Jeff Righton Mark T: Att: Ray Tehaili T: (416) 835-4904 T: (416) Attn: 557-8386 12 Sable St info@domeservicesgroup.com kayla@dufferiniron.com 8200 Keele Street, T: 226-751-3790 T: 905-828-4423 T: 416-768-4110 T: 226-751-3790 3-10950 Woodbine Avenue, T: 905-828-4423 goettler@ppg.com ENERGY 366 Westpark CrescentToronto, ONDIVERSO LEVATOR CO. LTD. DELTA ELEVATOR DULUX PAINTS 8200 KeeleONStreet ENERGYConcord, 947 Verbena Road 366 Westpark Crescent CO. LTD. M6M 3K6 GROUP DUEN EDGE LTD DIVERSOEFFICIENCY EFFICIENCY ENGINEE L4K 2A5 EDGE GROUP LTD ENGINEERING Markham ON L6C 3L4 jon@diversoenergy.com F: 519-745-7587 doyle@ppg.com Waterloo, ON N2T 3A2 jon@diversoenergy.co F: 519-745-7587 Attn: Jon Mesquita Concord, ON L4K 2A5 Righton Attn: Jon Mesquita Attn: Mark Doyle Attn: Jeff Righton Attn Mississauga, ON L5T 1T5 Waterloo, ON N2T 3A2 Attn: Frank Di Giacomi Attn: Frank Di Giacomi At EagleAttn: Restoration Inc Ecosystem EnergyAttn: Lauri Alty Edge Group LtdLauri Alty jrighton@delta-elevator.com Services T: 226-751-3790 T: 226-751-3790 jrighton@delta-elevator.com 4423 T: 905-828-4423 T: 41 T: 416-768-4110 Attn: Lorenzo Cicconi Attn: Frank Di Giacomi T: 905-850-2332 ext. 102 T: 519-624-9965 T: T:202905-850-2332 ext. 102 Henderson ad 366 Westpark Crescent - 225 PinebushAttn: RoadLaura 500 Consumers 519-624-9965 366 Westpark Crescent Street T: Road 202 -Keele 225 Pinebush 8200 Street Road8200 Keele T: (416) 788-1238 T: (905) 850-2332 jon@diversoenergy.com F: 519-745-7587 lalty@efficiencyengineering.com ge jon@diversoenergy.com doyl 7587 Cambridge, ON N1T 1B9 North York, ON M2J 1P8 doyle@ppg.com N L5T 1T5 155 Regina Road #4 Waterloo, ON N2T 3A2 lalty@efficiencyengineerin ON L4K 2A5 Waterloo, ON N2TRoad 3A2#4 155 Regina T: (416) 649-1298 Cambridge, Concord, ONONL4KN1T2A51B9Concord, 8 King Street E Unit 910 lcicconi@eaglerestoration.ca frank@edgegroupltd.com 19 MeteorON Dr., 14 Meteor Drive, jrighton@delta-elevator.com Vaughan, L4L 8L9 lhenderson@ecosystemToronto ON M5C 1B5 lta-elevator.com Toronto, ON M9W EDGE GROUP LTD1A3

Attn: Frank Di Giacomi T: 905-850-2332 ext. 102

Vaughan, ON L4L 8L9

Efficiency Engineering Inc.

energy.com EFFICIENCY ENGINEERING

Egis Lauri AltyLTD EDGEAttn: GROUP

Etobicoke, ON M9W 1A4

ENBRIDGE GAS INC.

EFFICIENCY ENGIN

Enbridge Inc. Hantzis Attn:Gas George Operating as Enbridge T: 416-758-4762 Attn: Lauri Alty Gas Distribution

FIRETRONICS 2000 INC. FI Attn: Frank Di Giacomi EFFICIENCY EDGE GROUP LTD ENGINEERING FIRETRONICS 2000 ENB EN-PRO FIIN EFFICIENCY ENGINEERING ENBRIDGE GAS INC T: 905-850-2332 ext. 102 T: 519-624-9965 202 - 225 Pinebush Road Attn: David Morris Attn: Luke Slater Attn: Lauri Alty Attn: George Hantzis lalty@efficiencyengin 155 Regina Road Street #4 North Cambridge, ON Unit N1T110 1B9 550 Alden Road T: 905-470-7723 T: 416-587-9420 174 Simcoe T: 519-624-9965 T: 416-758-4762 F: 202 225 Pinebush Road Toronto, ON M5J 1V6 500 Consumers Road Enercare Entrata lalty@efficiencyengineering.com Inc. Epic ON Pest Control geor Vaughan, ON L4L 8L9 Markham, ON L3R 6A8 North York, Cambridge, ONlslater@en-pro.com N1T 1B9 M2J 1P8 davidmorris@firetronics.c Oshawa, ON L1G 4S9 Attn: Glenn Laporte aa Attn: Shona Ryan Attn: Shannon Hylton lalty@efficiencyengineering.com george.hantzis@enbridg Cambridge, ON N1T 1B9 North York, ON M2J 1P8 T: (647) 510-3742 FIRETRONICS 2000 INC. FIRST NATIONAL EN-PRO

Attn: Lauri Alty T: 519-624-9965Attn: Greg Devine 202 - 225 Pinebush Road 500 Consumers Road T: (905) 856-5200 T: (519) 624-9965 Attn: David Morris Attn: Luke SlaterON N1T 1B9 lalty@efficiencyengineering.com george.hantzis@enbridge.com P.O. 650 Cambridge, NorthBox York, ON M2J 1P8 greg.devine@egis-group.com Attn: Cait Ryan lalty@efficiencyengineering.com 6240 Highway 7, Suite 200 550 Alden Road Unit 110 Attn: LauriT:Alty 905-470-7723 Scarborough ON M1K 5E3 Attn: Frank Di Giacomi At T: 416-587-9420 Attn 100(416) University Avenue 174 Simcoe Street North Woodbridge, ON L4H 0R2 T: 595-4451 225 Pinebush Road, Suite 202, Markham, davidmorris@firetronics.ca cait.ryan@enbridge.com T: 905-850-2332 ext.lslater@en-pro.com 102 North Tower, Suite 700 Oshawa, ON ON L1GN1T 4S9T:1B9 Cambridge, T: 41 202 - 225 Pinebush Road ON L3R 6A8 T: 519-624-9965 500 Consumers Road

ROUP LTD

k Di Giacomi -2332 ad #4 ext. 102

L4L 8L9EN-PRO T: (416) 220-4805 T: (647) 995-7647 Attn: David Morris Attn: Luke Slater FINANCIAL CORP. glenn@epicpestcontrol.ca shylton@entrata.com shona.ryan@enercare.ca 221 Sherman Ave N 7400 Birchmount Ave., Blvd. Unit 925, 550 Alden Road Unit 1102425 Matheson T:E., 905-470-7723 Attn: Aaron Cameron 200 T: 416-587-9420 100 University Avenue Hamilton ON L8L 6N2 FIRETRONICS Markham ON L3R 5V4 G FIRSTONSITE GREBIAN GROUP INC. EN-PRO Mississauga, ON, L4W 5K4 Markham, ON L3R 6A8 FIRETRONICS 2000 INC. davidmorris@firetronics.ca FIRAt T: 416-597-7681 lslater@en-pro.com EN-PRO North Tower, Suite 700 Attn: Craig Smith Attn: Theo Petridis Attn: David Morris Attn: Luke Slater Attn: DavidT:Morris F: 416-593-1900 Attn: Luke FINT: Toronto, ON Road M5J 1V6 877-778-6731 416-333-3329 | FALLT:EDITION FAIR EXCHANGE 2026 Rd. #4NATIONAL 11066 Matheson Blvd W, Suite 210 Slater 25 Mobile Drive 2000 INC. FIRST FIRSTONSITE GREBIAN GROUP INC 550 Alden Unit 110 211 Pritchard T:Unit 905-470-7723 T:FIRETRONICS 416-587-9420 174 Simcoe Street North 550 Alden Road Unit 110 T: 905-470-7723 aaron.cameron@firstnational.ca m Attn T: 416-587-9420 craig.smith@firstonsite.ca theo@grebiangroup.com Hamilton, ON L8J 0G5 100 University Avenue Toronto, ON L5R 4G7 North York, ON M4A 1H5 eet North Attn: David Morris Slater FINANCIAL CORP. Craig Smith Attn: Theo Petridis Markham, ON L3R 6A8 davidmorris@firetroni Oshawa, ON L1G 4S9 Markham, lslater@en-pro.com ON Attn: L3R 6A8

ESW Building Services Inc. 5250 Solar Drive, Unit 31, Mississauga, ON L4W 5M8

Attn: Martin Wladyka T: (647) 920-7563 info@eswbuildingservicesinc.com

Ethos Plumbing Inc

Attn: John Kamarlingos T: (647) 461-6522 info@ethosplumbinginc.com

455 Danforth Ave., Toronto, ON M4K 1P1

Flynn Group Of Companies 6435 Northwest Drive, Mississauga, ON L4V 1K2

Attn: Suzanne Mooney T: (416) 605-0412 suzanne.mooney@ flynncompanies.com

176 McGovern Drive, Cambridge

3225 Wolfedale Rd Unit 2 Mississauga, ON L5C 1V8

70 Carson Street, Etobicoke, ON M8W 4Z6

HP Renovations Inc

100 St Regis Cres S, Units 5-6, North York, ON M3J 1Y8

Attn: Randy Cicek T: (416) 838-8103 info@hprenovations.com

18 King St E, Suite 1400, Toronto, ON, M5C 1C4

1 York St Suite 1010 Toronto ON M5J 0B6

KingSett Capital Attn: Steven Gross T: (416) 577-6320 sgross@kingsettcapital.com

8133 Warden Ave, Suite 601, Markham, ON L6G 1B3

Metro Jet Wash Corporation Attn: Brian DeCarli T: (416) 741-3999 brian@metrojetwash.ca

45 Red Maple Rd Richmond Hill ON L4B 4M6

Multitech Contracting 2000 Inc.

7500 Martin Grove, Unit #6, Vaughan, ON L4L 8S9

94 Church Street, St. Catherines, ON L2R 3C8

2465 Milltower Crt., Mississauga ON L5N 5Z6

Attn: Carlos Lopes T: (416) 990-4412 carlos@multitech2000.com

4-271B Merritt Street, St. Catherines, ON L2T 1K1

20 Eglinton Ave West, Suite 1200, Toronto, ON M4R 1K8

Attn: Anthony La Torre T: (289) 404-7333 anthony@lebengineers.com

400 McNeilly Rd Stoney Creek ON L8E 5E3

Kingsgate Restoration Inc. 40 Belvia Road Etobicoke, ON M8W 3R3

Lincoln Construction Group 2001 Albion Road, Unit 22, Etobicoke, ON M9W 6V6

Attn: Anannya Biswas T: (416) 743-8484 abiswas@metrocompactor.com

Midnorthern Appliance

Moen

Attn: Michael Gnat (416) 635-4835 mgnat@midnorthern.com

Attn: John Vacca T: (905) 643-9333 jvacca@norstarwindows.com Attn: Jessica Middonti T: (905) 670-7730 officeadmin@pacificpaving.ca

Places4Students.com

Pomerleau

Attn: Laurie Snure T: (866) 766-0767 laurie@places4students.com

Attn: David Morley T: (613) 244-4323 david.morley@pomerleau.ca

2816 Bristol Circle, Oakville, ON L6H 5S7

922 The East Mall Suite 200 Toronto, ON M9B 6K1

2233 Argentia Rd, Suite 100 Mississauga, ON, L5N 2X7

Attn: Stephanie Carmichael T: (416) 704-1734 stephanie.carmichael@ pauldavis.com

PRC Group Limited 43 Goldthorne Avenue, Etobicoke, ON M8Z 5S7

ProClean Services Attn: Ahmet Kanbul T: (877) 290-7338 20 Floral Parkway, akanbul@procleanservices.ca Concord, ON L4K 4R1

Registon Building Restoration LTD 1520 Trinity Drive, Unit 16 Mississauga, ON L5T 1N9

Attn: Joseph Visconti T: (416) 244-6161 jvisconti@novi-eng.ca

Paul Davis Restoration Inc.

Attn: Kevin Day T: (647) 280-2020 kevin@precan.ca

Attn: Jay Sandhu T: (437) 922-4444 jay@registon.ca

Attn: Michelle Oliver T: (416) 528-2170 michelle.oliver@moen.com

NoVi Engineering Ltd.

Pre-Can Wall Systems Inc

Attn: Philip Staite T: (905) 305-0195 pstaite@qaelevator.ca

Attn: Anthony Taylor T: (416) 771-9483 anthony@lincolngroup.ca

Metro Compactor Service

Pacific Paving

2285 St. Laurent Blvd Unit B4 Ottawa ON K1G 4Z4

Attn: Yaz Yadegari T: (416) 917-8464 yaz@kingsgaterestoration.com

Attn: Craig Thornton T: (416) 649-1900 Craig.Thornton@metergysolutions.com 145 Heartlake Road, Brampton, ON L6W 3K3

Attn: David Petrozza T: (888) 684-1524 david@pacbuildinggroup.com

343 Preston Street Unit 220 Ottawa, ON K1S 1N4

Attn: Anthony Monardo T: 416-891-4155 / 905-614-0002 ext. 102 amonardo@kibrestoration.com

Metergy Solutions Inc.

PAC Building Group 5845 Luke Rd Mississauga, ON L4W 2K5

Attn: Sherida Sessa T: (646) 740-1656 sherida.sessa@informa.com

K.I.B Building Restoration Inc.

Norstar Windows And Doors Ltd.

Quality Allied Elevator 80 Citizen Court, Unit 11, Markham, ON L6G 1A7

InformaConnect

Leading Edge Building Engineers 350 Creditstone Road, Unit 201, Vaughan, ON L4K 3Z2

2001 Sheppard Ave., E., Suite 500, Attn: Kevin Brown North York, ON M2J 0A1 T: (416) 512-8186 kevinb@mediaedge.ca

900 - 1 Concorde Gate, Toronto, ON M3C 4H9

5320 Bradco Blvd., Mississauga, Ontario L4W 1G7

Attn: Lionel Romain (416) 934-2040 lromain@kijiji.ca

Mediaedge Communications

91 Pippin Road, Concord, ON L4K 4J9

Attn: Nishant Rai T: (416) 571-8940 nishant_rai@homedepot.com

Kijiji

60 Atlantic Ave., Unit 200 Toronto, ON, M6K 1X9

Attn: Daryl Chong T: (416) 385-3435 dchong@gtaaonline.com

The Home Depot

22 Adelaide St W 26th Floor Toronto ON M5H 4E3

Attn: Matty Johnston T: (506) 381-4595 matthew.johnston@kognitive.ca

Greater Toronto Apartment Association (GTAA)

Attn: Andrea Hullah T: (416) 677-3082 andrea.hullah@hdsupply.com

JLL

40 King St. West, Suite 3700, Toronto, ON M5H 3Y2

Attn: Maria Broekhof T: (416) 593-2913 maria.broekhof@firstnational.ca

HD Supply Canada Inc.

Attn: Adam Sheffer T: 416-902-8265 3-304 Stone Rd West, Unit 531, adam@hydrastone.com Guelph, ON N1G 4W4

Kognitive Sales Solutions

14 Ronson Drive, Toronto, ON M9W 1B2

Attn: Fabio Franco T: (416) 989-5314 francolandscaping24@gmail.com 20 Upjohn Rd, Suite 103 Toronto, ON, M3B 2V9

Hydrastone

IRestify Inc. Attn: Charlotte Gummesson T: (855) 964-7378 charlotte@irestify.com

16 York Street, Suite 1900, Toronto, ON M5J 0E6

Franco's Landscaping & Plowing Inc.

HCS Contracting Attn: Charlsey Brunne T: 519.635.3156 charlsey.brunne@ hcscontracting.ca

First National Financial LP

Attn: Savo Popovic T: 416-201-8989 savo@prcg.ca

Provident Energy Management Attn: Ephram Spiegelman T: (416) 371-2443 espiegelman@pemi.com

Reliance Home Comfort 2 Lansing Sq Toronto, ON M2J 4P8

Attn: Tina Kalogeropoulos T: (416) 490-5989 tkalogeropoulos@reliancecomfort.com

Rentsync

Restorex Contracting Ltd.

Rimkus

Attn: Jason Leonard T: (905) 397-5088 jason@rentsync.com

Attn: David Petrina T: (905) 669-2835 david@restorex.ca

Attn: Phil Langille T: (613) 614-4641 Plangille@rimkus.com

22 Bramwin Court, Unit B, Brampton, ON L6T 5G2

38 Antares Dr, Suite 1200, Ottawa, ON K2E 7V2

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

2026 Corporate Members

2026 Associate Members

RJC Engineers 100 University Ave, North Tower, Suite 400, Toronto, ON M5J 1V6

Attn: Philip Sarvinis T: (416) 977-5335 psarvinis@rjc.ca

Rogers Communications Canada Inc. 855 York Mills Road, Toronto, ON M5J 1S3

Runwise 6 E 32nd St 11th Floor, New York, NY 10016

418 North Service Rd E Unit 200 Oakville ON L6H 5R2

Attn:Lucy Randall T:(973) 951-6959 lucy@runwise.com

34 Leading Rd, Unit 14 Toronto, ON, M9V 3S9

7 Pippy Pl, St. John's, NL A1B 3X2

2482 Duffein St, Suite 206, York ON, M6B 3R1

255 Carrier Drive, 2nd Flr., Etobicoke, ON M9W 5Y8

Attn: Berat Bajrami T: (905) 820-5500 beratb@skyinc.ca

Attn: Safiyyah Alibhai T: (905) 475-0707 safiyyah@solidgc.ca

276 Queen St W., Toronto ON M5V 2A1

100 Courtland Avenue, Concord, ON L4K 3T6

Attn: Alexandra Galan T: 416-553-9296 agalan@statecorp.com

220 Hunter’s Valley Rd., Vaughan, ON L4H 3V9

Attn:Maricon Torres T: (416) 662-5382 maricon@secci.ca

Technologie Demtroys Inc. Attn: Norris Satov T: (416) 435-0111 nsatov@demtroys.com

813 Longpre St Sherbrooke, QC J1G 5B8

The Tile Shoppe Inc.

Torque

Attn: Danni Wang T: 905-761-5111 info@tileshoppes.com

Attn: Ron Buffa T: (905) 663-3334 rbuffa@torquebuilders.com

Attn: Joel Pereira T: (647) 244-1237 joel@torrentconstruction.ca

Attn: Ashley Sindall T: (416) 534‑8877 Asindall@triumphinc.ca

8707 Jane Street, Concord, ON L4K 2M6

72 Corstate Ave., Vaughan, ON L4K 4X2

Tremco CPG Inc. 6685 Langstaff Rd, Woodbridge, ON L4L 1A6

14 Meteor Drive Etobicoke, ON M9W 1A4

Attn: Donny Goettler T: Att: Donny Goettler DGoettler@tremco.ca

Attn: John Abboud T: (647) 979-1140 john@truefinishcontracting.ca

491 Brimley Rd Unit 6 Scarborough, ON M1J 1A4

Unilux CRFC Corporation

Attn: Tania Stalteri T: (800) 475-0776 info@trusealinjection.com

Attn: Rezarta Dine T: (888) 627-6727 rezarta@uniluxcrfc.com

Wifiplex

Attn: Daniel Klein T: (647) 719-2277 daniel@wdkmanagement.com

Attn: Jonathan Carriere T: (888) 777-9778 jcarriere@wifiplex.ca

179 Henry Bessemer Bois-Des-Filion, QC, J6Z 4S9

True Finish Contracting

TruSeal Injection Inc.

WDK Management Inc.

3055 Lenworth Drive, Unit 2, Mississauga, ON L4X 2G3

Wyse Meter Solutions Inc. PO Box 418 RPO Steeles W North York ON M3J 0J3

Attn: Dan Drori (647) 458-9144 ddrori@wysemeter.com

Xcel Construction Limited

Yardi Canada Ltd.

York Sheet Metal Ltd.

Attn: Dave Pusateri T: (905) 599-2547 dave@xcelconstruction.ca

Attn: Peter Altobelli T: (905) 671-0315 peter.altobelli@yardi.com

Attn: Riccardo Scaturchio T: (905) 850-3500 ext. 315 rick@yorkchutes.com

Attn: Ahmet Tasdemir T: (416) 827-1429 info@zt-contracting.com

DESIGN/ARCHITECTURE

• Mann Engineering • Pretium Engineering Inc • Quwa Smart Services

State Window Corporation

Attn: Maria Mascall T: (905) 660-2282 Maria@SparkleSolutions.ca

Attn: Shannon Power T: (709) 207-1286 spower@telelink.ca

• Brandi Clarke Consulting • Ignis Building Solutions • Performance Solutions Network Corp. • ResidentOps Studio • Taeus Group Inc

ENGINEERING

Sparkle SolutIons

Telelink

CONSULTING, TRAINING & ASSESSMENTS

• Certified Building Systems • DBS • ECNG Energy L.P. • EVSTART Inc • Nerva Energy • Novitherm Canada Inc.

474 Iroquois Shore Rd Oakville ON L6H 2Y7

Suite Excel Collections Inc.

Attn: Mohsen Mansouri 284 Richmond St E T: (416) 635-9970 mohsen.mansouri@salasobrien.com Toronto ON M5A1P4

• Madhouse Advertising Inc • Rental Housing Business (RHB) Magazine

ENERGY SERVICES

11 Progress Ave., Unit# 2, Scarborough, ON M1P 4S7

Sky Contracting Inc.

ADVERTISING & PUBLISHING SERVICES

• Edifice Architects Inc!

Attn: Klaudian Shehu T: (647) 285-2840 info@seasonscolours.ca

Attn: Elena Chau T: (604) 329-9124 elena@singlekey.com

5925 Airport Road, Suite 605, Mississauga, ON L4V 1W1

Z and T Contracting Inc 20 Alex Ave Woodbridge ON L4L 5X1

Attn: Mosammat Jabunnesa T: (647) 863-6677 jebbie@sabrestoration.com

SingleKey

Triumph Group of Companies 1 Connie St, Toronto, ON M6A 1V5

Seasons Colours Limited

Attn: Ben Strong T: (647) 457-8618 benjamin.p.strong@sherwin.com

Torrent Construction 130 Industry Street, Unit 8 North York, ON M6M 5G3

Attn: Blaze Gentile T: (416) 570-3441 blaze.gentile@rona.ca

Sherwin-Williams Co.

Stephenson Engineering Limited 2235 Sheppard Ave E Suite 1100 Toronto ON M2J 5B5

220 Chemin du Tremblay Unit 1203 Boucherville, QC J4B 8H7

S.A.B Building Restoration

Solid General Contractors Inc. 66 Leek Crescent, Richmond Hill, ON L4B 1H1

Attn: Greg Stokes T: (416) 446-6500 greg.stokes@rci.rogers.com

RONA

ZGemi Inc 100 Wilkinson Rd., Units 16-17 Brampton, ON, L6T 4Y9

• Sense Engineering Ltd. • Synergy Partners • WSP Canada Inc. • Wynspec Engineering

FINANCIAL

• Canadian Mortgage Capital Corporation • Peoples Trust Company

FIRE SAFETY & SECURITY • Dijicle Inc. • Trace Electric

INTERIOR BUILDING/ RENOVATIONS

• All Professional Trades Services Inc. • Altona Renovation Ltd. • Classic Construction • Custom Interior Finishing • Innovate Waste Solutions Corp • Grandmother's Touch Inc • Laumar Design Limited • Metal Solution Industries • Modern Pro Contracting Inc. • Neutral Contracting Group • Renovation Solutions • Torlys

FAIR EXCHANGE | FALL EDITION 2026

227 Westcreek Drive, Woodbridge, ON L4L 9T7

Attn: Yusuf Yenilmez T: (905) 454-0111 yusuf@zgemi.com

LEGAL

• Capital K Legal Services • Dharsee Professional Corp • Dickie & Lyman Lawyers LLP • Guzina Law • Levitt Di Lella Duggan & Chaplick LLP • Sheryl Erenberg & Associates • Spar Property Paralegal Professional Corporation • Zarnett Law Professional Corporation

MARKET ANALYSIS & RESEARCH • Veritas Valuation Inc

PAINTING

• Certa Pro Painters of Markham

PEST CONTROL

• HomePro Pest Control • Orkin Canada • Pest Control Plus Inc.

REAL ESTATE/LEASING PROFESSIONALS

• Auxilium Properties Inc • Bonnie Hoy & Associates • EPIC Investment Services LP • Rad Marketing • Rentals.ca • RentSeeker • ResidentOps Studio • Skyview Realty Ltd. • SVN Rock Advisors, Inc.

RETROFIT, RESTORATION & CONSTRUCTION • Buffalo Construction Inc. • Conterra Restoration Ltd. • metroEV • First OnSite Property Restoration • Forest Contractors Ltd. • Green Arc Contracting Inc. • Highrise Restoration Inc • Imperial Restoration • Index Construction Inc. • Learmont Roofing Ltd. • Maxim Group General Contracting • New-Can Group Inc. • Roma Building Restoration

• ServiceMaster Restore of Mississauga • Sibwest Group of Companies

SIGNAGE & WAYFINDING

• Signify Sign Company

SOFTWARE

• BuildingLink • ElevateOS • PayProp Ltd. • Payquad Solutions • Property Vista

SUPPLIES

• H & S Building Supplies Ltd. • Tennier

TENANT VERIFICATION/ INSPECTIONS • Gatemaster Inc. • Rent Check Credit Bureau

WASTE & WATER

• Allied Waste Equipment • LEaC Shield Ltd • Water Matrix Inc • Watershed Technologies Inc.

We’ll keep your systems top of mind, so you don’t have to! With over 65 years of industry experience, our team is dedicated to ensuring optimal performance, resident comfort, and budget control. Work with Enercare for reliable home services tailored to your property’s unique needs, with dedicated support from your Client Success Manager. We offer energyefficient upgrades for multi-residential properties, servicing low, mid, and high-rise dwellings to enhance comfort and sustainability. Our expert team ensures seamless installations that meet manufacturer standards, regulations and safety codes, along with comprehensive maintenance and repair services for all systems, including:

Water Heaters

Furnace

Water Treatment

Ductless Split System

Heat Pumps

Boilers

Fan Coil

Terminal Unit Heaters

Enjoy unparalleled home comfort and efficiency with heat pumps that seamlessly heat and cool your properties!

Why choose the Enercare Advantage® Program? Enercare Advantage® offers a hassle-free, convenient solution for residents, eliminating concerns when it comes to upfront payments, costly repair service calls, and equipment replacement.* Below are additional benefits the Enercare Advantage® program provides to you and your residents:

Design & Install Industry leading products. NEW energy efficient equipment to offset your carbon footprint. Quality installations done right the first time. Service & Maintenance HVAC maintenance to keep your equipment operating efficiently.* Service performed by fully licensed and insured technicians. Added Benefit

Scan the QR code to connect with our team. *Terms and conditions and certain exceptions apply. See rental agreement for details. ®Enercare, Enercare Advantage and the designs are registered trademarks of Enercare Inc., used under license.

Potential utility rebates on eligible equipment. Invest in other improvement projects. Potential welcome incentive on eligible equipment. Tenant direct billing.