Emporia Presbyterian Manor
OCTOBER 2019
Emporia Presbyterian Manor receives 2019 Customer Experience Award from Pinnacle Quality Insight Emporia Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award™.
Bob Doudican
Of all of Bob Doudican’s achievements, family comes first From traveling the world to his involvement in the Emporia community, resident Bob Doudican has experienced a number of accomplishments. But his family is what he’s proud of most of all. Bob and his wife Ann have lived at the Emporia Presbyterian Manor for a couple of years, but their connection with our community goes back much longer—Ann was always very involved with Presbyterian Manor before serving on the mission committee, which she did before moving here and continues to do so. The Doudicans have three children, Bobby, Barbie and Becky. Bobby owns a local, well-known BBQ restaurant, “Bobby D’s,” Barbie is a teacher in Emporia and Becky works for the local Department for DOUDICAN - continued on page 2
The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Emporia Presbyterian Manor received the award for independent living and skilled nursing. Pinnacle Quality Insight, a customer satisfaction measurement firm with more than 23 years of experience in post-acute healthcare, conducts more than 150,000 phone surveys each year and works with more than 2,700 AWARD - continued on page 2
Emporia Presbyterian Manor | A PMMA COMMUNITY
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