Clay Center Presbyterian Manor
MAY 2020
Local students share artwork with residents Clay Center Presbyterian Manor residents recently enjoyed a “private viewing art show.” A few local “littles” wanted to spread sunshine and love to our residents by bringing artwork up for them. For everyone’s safety, the
Local students– continued on page 3
Clay Center Presbyterian Manor Receives 2020 Customer Experience Award from Pinnacle Quality Insight Clay Center Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2020 Customer Experience AwardTM. The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Clay Center Presbyterian Manor received the award for assisted living and skilled nursing. Pinnacle Quality Insight, a customer satisfaction measurement firm with more than 24 years of experience in postacute healthcare, conducts more than 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 states, Canada and Puerto Rico. Over the course of 2019, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-
Customer experience Our private artshow created by special young people.
continued on page 2 Clay Center Presbyterian Manor | A PMMA COMMUNITY
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