Policy and Procedure: Complaints Policy This procedure outlines how complaints will be handled by PLC Sydney and PLC Armidale (hereafter named the College). Members of the College community, that is parents, students and staff, have a right to raise concerns and have them addressed in a timely manner by an appropriate member of staff. Complaints will be handled objectively and with sensitivity. The responsibility for the resolution of all complaints rests with the Principal. The Principal may delegate the resolution to appropriate staff as they deem necessary. This complaint procedure is intended to: ● ● ● ● ●
enable us to respond well to complaints resolve complaints in a timely, fair and helpful manner give the public confidence in our administrative processes provide information to enhance our services, systems and complaint handling, and prevent complainants or students from suffering detriment because a complaint has been made by them or on their behalf.
Policy and Procedure Owner: Executive Team
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Quality Management Manual: Policy and Procedure: Complaints
Version date: February 2024 Next review date: February 2027