OHR Employee Training and Development Course Catalog by PJohnsonBCG

https://baltcomd.sharepoint.com/sites/BCPoint/Training

Learning is a lifelong journey.

Let us help you continue down the pathway of success.

The mission of the Office of Human Resources, Employee Training and Development Division is to provide lifelong learning through quality education, training, and resources to enhance the knowledge, skills, and abilities of government employees who provide services to the citizens of Baltimore County by committing to continuous improvement through the following principles:

• Providing quality training using skilled and knowledgeable trainers, facilitators, mentors and teachers.

• Providing a variety of training opportunities and techniques to accommodate the individual needs of Baltimore County Government employees.

COURSE OFFERINGS

COMPUTER SKILLS

The goal of computer training is to increase proficiency and fluency in computer basics and/or specific software applications. Courses include office computer applications like word processing, spreadsheets, presentations to higher tech programming, systems administration and Baltimore County Government custom applications. Visit https://baltcomd.sharepoint.com/sites/BCPoint/Training

CERTIFICATE PATHWAYS

Graduation from a certificate program does not guarantee selection for promotion to any position.

Professional Development Certificate (PDC) Program

The goal of this program is to provide employees the opportunity for professional development. The required classes are focused on enhancing communication and organizational skills while the electives serve as an opportunity to customize the certificate for the participant’s specific job duties. This certificate is open to all County employees with supervisor approval. Employees will be eligible for program completion after successfully completing five core classes and two elective classes.

Core Courses

Business Writing Level 1

Communicating with Tact & Finesse

Difficult Customers

Project Management

Time Management

Elective Courses (Choose 2)

Building Partnerships with Respect

Business Grammar Review

Business Writing Level 2

Change: Managing Transitions (formerly Who Moved My Cheese)

Ensuring A Respectful Workplace

Excellence in Customer Service

Grant Writing

Leadership Skills for Non-Supervisors

Leadership Development Certificate (LDC) Program

Elective Courses (continued)

Myers Briggs

Power of Listening

Presentation Skills

Professionalism in the Workplace

Public Speaking

Team Participation

Building Co-Worker Relationships

Workplace Bullying & Incivility

Workplace Collaboration Strategies

The goal of this program is to assist County employees in developing their leadership skills. The development of this program has been funded by SMC and members will be given priority. Participants will have an opportunity to choose three elective courses to supplement the required seven core courses. To participate in this program you must be a supervisor or have previously completed the PDC Certificate Program, and submit an Individual Development Plan (IDP) developed in a discussion with your immediate supervisor.

Core Courses

Continuous Process Improvement

Critical Thinking and Problem Solving

Leading for Change

Local Government Ethics

Negotiating Basics for Success

Situational Leadership

Strategic Business Planning

Elective Courses (if not taken previously Choose 3)

Any of the SUP 101 Electives or PDC Electives not previously taken or any of the following:

Communication for Results

DISC: Knowing Your Leadership Style

Employee Engagement: Fully Engaging the Power of Your People

Employee Motivation: Motivating Your Workforce

Having Difficult Conversations with Employees

Elective Courses (continued)

How Leaders Connect Through Conversations

HR Management Overview for Non - HR Leaders

Insights Into Better Mentoring

Leadership vs. Management

Leading Effective Meetings

Leading with Emotional Intelligence

Setting Leadership Priorities

CERTIFICATE PATHWAYS

Graduation from a certificate program does not guarantee selection for promotion to any position.

Supervisor 101 Certificate (SUP 101) Program

The goal of this program is to prepare supervisors to handle their responsibilities. Supervisors have an opportunity to choose three elective courses to supplement the required six core courses. This certificate is open to employees who are new to their supervisory role or who have been supervisors and would like to enhance their existing skills.

Core Courses

Classification and Compensation

EEO Basics

Hiring the Best for Baltimore County

Leave Management

Local Government Ethics

Policies and Procedures

Elective Courses (if not taken previously Choose 3)

Any of the PDC Electives not previously taken or any of the following:

Coaching for Success

Conflict Resolution

Delegating Effectively

Diversity in the Workplace

Documenting Discipline

Generations in the Workplace

Managing a Virtual Workplace

Performance Management

Setting Leadership Priorities

Succession Planning Certificate (SPC) Program

The goal of this program is to enable agencies to provide training and development for future leaders. It allows for strengthening of workforce skills, while preparing the agency for smooth leadership transitions as current leadership retires. This program introduces the concepts of succession planning and reinforces supervisory and managerial skills needed in order to direct the process.

Core Courses

Leading for Change

Coaching for Success

Hiring the Best for Baltimore County

Succession Planning Overview

Talent Development Manager’s Guide: Program Essentials

Talent Development Manager’s Guide: Secret to Success

Elective Courses (if not taken previously Choose 3)

Delegating Effectively

Diversity in the Workplace

Employee Motivation: Motivating Your Workforce

Leadership Skills for Non Supervisors

Project Management

Strategic Business Planning

Workplace Collaboration Strategies

CERTIFICATE PATHWAYS

Graduation from a certificate program does not guarantee selection for promotion to any position.

Document (DOC) Program

Courses

Word 2024 Level 1, Level 2 and Level 3

Word 2024 Graphics

Word 2024 Styles and Advanced Document Features

Word 2024 Tables, Templates, and Forms

Word 2024 Mail Merge

Graphics (GRA) Program

Courses

PowerPoint 2024 Level 1 and Level 2

Visio 2024 Level 1 and 2

Word 2024 Graphics

Spreadsheet (SPR) Program

Courses

Excel 2024 Level 1, Level 2 and Level 3

Excel 2024 Formulas and Functions

Excel 2024 PivotTables

Excel 2024 PowerPivot

SUPERVISOR’S PAGE

SUPERVISORS’ NOTES ON LINKING TRAINING AND PERFORMANCE

To increase the likelihood of success, it is important that management and employees share in the responsibility of creating a link between training and performance. Supervisors should:

• Conduct a training needs assessment of their area of responsibility and employees.

• Develop a training plan for their area of responsibility.

• Develop an individual development plan for each employee and update it annually.

• Meet periodically with employees to ensure they are on track or change direction, if necessary.

• Encourage employees to participate in training courses and other forms of learning to increase performance.

• Schedule on-the-job learning opportunities.

• Provide employees the opportunity to use the skills and knowledge gained from training.

• Reinforce learning with appropriate and meaningful assignments.

REFERRALS

Supervisors may refer an employee who has an identified performance need to attend a class listed in this catalog. A supervisor’s referral will be approved if the class is required or related to the employee’s current position in Baltimore County Government. This referral process is designed to assist the supervisor in improving employee performance or job proficiency. Every effort will be made to accommodate approved supervisor’s referrals.

Chief of Employee Training & Development

Patrick Johnson, pjohnson@baltimorecountymd.gov. 410-887-4861

SUPERVISORS REQUESTING AGENCY SPECIFIC TRAINING

Customized training may be developed to meet the individual needs of employees and/or agencies. If you supervise a group of employees who have specific performance needs, let us help. Many performance issues can be addressed through analysis, training, and management action. OHR Training maintains a comprehensive resource center of course materials and offerings ready to assist you in your performance needs.

Courses listed in this catalog can be done specifically for a group of employees from an agency. Contact the Employee Training and Development Division at (410) 887-4861 to discuss this opportunity to boost performance through training.

WORKDAY LEARNING

WORKDAY LEARNING IS NOW LIVE!

Baltimore County Government is excited to announce Workday Learning, our new, centralized learning management system.

Workday Learning will enhance how employees discover, register for, and track training and professional development opportunities across the County. This new platform will provide:

• A single, easy-to-navigate location for employee training and development courses

• Streamlined course registration and enrollment

• Improved visibility into learning history, certifications, and compliance training

• Personalized learning recommendations to support career growth and workforce development

For more information about the new process, please visit: https://baltcomd.sharepoint.com/sites/WDV/ SitePages/Workday-Learning.aspx or email employeetraining@baltimorecoubntymd.gov.

A Quick Reference Card outlining the new process is provided on the next page.

PROFESSIONAL SKILLS

Steven Pressfield

PROFESSIONAL SKILLS

TARGET AUDIENCE: All Interested Employees

BUILDING CO-WORKER RELATIONSHIPS

Course length: 4 hours

This workshop is based on the national bestselling book, Working with You is Killing Me, by Katherine Crowley and Kathi Elster. The focus is on the importance of interpersonal relationships with co-workers and how to successfully handle troublesome behaviors from others in the workplace. Participants learn to take better control of their responses while learning strategies and techniques to detach and set effective boundaries.

This course addresses the competency of Respecting Differences/Interpersonal Awareness.

BUSINESS GRAMMAR REVIEW

Course length: 6 hours

Memos, meetings, reports, presentations, and letters are all daily tasks where grammar counts. This course is designed to give participants a review of basic grammar for business. The participants will learn guidelines for correcting common errors including sentence structure, punctuation, and usage.

This course addresses the competency of Technical Job Knowledge.

BUILDING PARTNERSHIPS WITH RESPECT

Course length: 4 hours

This course emphasizes respecting the best in others and yourself is the first step towards building partnerships in Baltimore County. It will highlight the building a partnership with co -workers improves employee performance, increases overall productivity, and enhances personal and customer satisfaction.

This course addresses the competencies of Team work and Cooperation and Respecting Differences/Interpersonal Awareness.

BUSINESS WRITING LEVEL 1

Course length: 6 hours

Writing clearly and concisely is one of the greatest skills you can have today.

This course helps you fine-tune your writing ability. f you have to write reports, memos or letters, “Where do I start?” is a familiar question. This course will help you organize your thoughts. If you find that you have trouble condensing your text, this course can help you write clearly and concisely. You’ll learn the steps involved in effective writing and how to proofread and edit your own work.

This course addresses the competency of Technical Job Knowledge.

PROFESSIONAL SKILLS

TARGET AUDIENCE: All Interested Employees

BUSINESS WRITING LEVEL 2

Course length: 6 hours

Take basic writing skills up a notch by attending Business Writing Level 2. Participants in this course will learn to draft, edit, and revise a variety of business documents to make them polished and professional. During this workshop, samples and practices are used to teach elements of writing style, selection of persuasive and positive words, and how to format technical documents.

This course addresses the competency of Technical Job Knowledge.

CHANGE: MANAGING TRANSITIONS

formerly Who Moved My Cheese

Course length: 4 hours

Finding balance and effectively dealing with change is a challenge for everyone. Whether it's in business or at home, today's busy world can sometimes seem overwhelming. It’s not the change, but the “transitions” that may become problematic. Therefore, we must find effective ways of handling the transition to make change successful. Change: Managing Transitions is based on the “rule” of five. Objectives of this course are to describe the five stages of the change cycle and the five change facts that never change, apply five personal strategies on the job to manage and lead change, identify the five habits needed for successful transitioning, fine tune the five senses needed to lead change, and complete a Personal Action Plan.

This course addresses the competencies of Respecting Differences, Interpersonal Awareness and Commitment to Continuous Systems Improvement.

COMMUNICATING WITH TACT & FINESSE

Must attend both classes

Course length: 12 hours; (2) 6-hour days

This course introduces participants to communication and interpersonal skills necessary in today’s changing workplace. Day One covers the myths of effective communication, the power of listening, the art of giving negative feedback, and the skill of dealing with tense situations. Day Two deals with presenting a professional image as you give presentations, speak at meetings, or write any type of business communication. The course will provide skills that will enhance your credibility, sharpen your persuasion and negotiating abilities, and help you present your ideas “up the ladder” to gain support.

This course addresses the competencies of Personal Accountability, Team Work and Cooperation and Respecting Differences/Interpersonal Awareness.

DIFFICULT CUSTOMERS

Course length: 4 hours

Often government employees are on the “firing line.” They have to deal with the stresses, great and small, of dealing with angry, frustrated customers. This training program is designed to help county employees deal more capably with hostile situations. In doing so, they can reduce their stress levels and occurrences of crisis situations.

This course addresses the competency of Service Motivation.

PROFESSIONAL SKILLS

TARGET AUDIENCE: All Interested Employees

ENSURING A RESPECTFUL WORKPLACE

Course length: 4 hours

This is a highly interactive, hands-on course which focuses on the behaviors associated with open communication and trusted relationships that characterize a respectful workplace. The course covers the legal and behavioral requirements for sexual harassment avoidance, EEO compliance, and valuing diversity in the workplace but makes it clear that the laws are the minimal expectations regarding respect. The remainder of the workshop raises the bar for how employees are expected to treat each other.

This course addresses the competency of Respecting Differences/Interpersonal Awareness.

GRANT WRITING

Course length: 6 hours

This course introduces participants to the basic tips and techniques for writing and organizing a grant proposal. This workshop will focus on the completion of successful grant proposals, various types of available support, and locating funding sources. Strategies for working with the budget component of an RFP will be included.

Upon completion, participants will be able to categorize types of grant support available, describe the various resources for grant funding, explain the importance and mechanics of researching sources, explain the parts of a proposal, describe the budget component of the RFP, and explain the administrative requirements of grants.

This course addresses the competency of Technical Job Knowledge.

EXCELLENCE IN CUSTOMER SERVICE

Course length: 6 hours

Customer Service is an attitude!

This course provides the knowledge, methods, and expert guidelines to face the most challenging customer service issues. Baltimore County Government wants to increase customer satisfaction through this customer service training by teaching participants how to know what customers expect, how to increase credibility with customers, how to manage stressful situations more effectively, and how to learn to deal with difficult customers.

1.2 CEUs are awarded by CCBC upon successful completion of this course. This course addresses the competency of Service Motivation.

LEADERSHIP SKILLS FOR NONSUPERVISORS

Course length: 6 hours

This course is designed to help non-supervisory staff understand their leadership role when working with peers and associates within their agency. During this course, participants will learn how to approach, inspire and motivate others over whom they have no direct authority in order to achieve successful results.

This course addresses the competencies of Personal Accountability and Team Work and Cooperation.

PROFESSIONAL SKILLS

TARGET AUDIENCE: All Interested Employees

MYERS BRIGGS

Course length: 4 hours

Do you work with some really “different” people? Make your job easier by gaining a better understanding of yourself and others. This course provides self-awareness about our psychological types and personality preferences and how they impact our daily interactions at the workplace and in life in general. This course includes interpretation of the Myers-Briggs Type Indicator (MBTI) during class.

This course addresses the competencies of Team Work and Cooperation and Respecting Differences/Interpersonal Awareness.

PRESENTATION SKILLS

Must attend both classes

Course length: 12 hours; (2) 6-hour days

This 2-day course will provide participants with the proper tools to create and deliver an effective presentation. Day One will establish how to create appropriate goals and objectives, ways to identify your audience, and techniques to prepare yourself and overcome obstacles you may encounter. The course will also discuss how to improve the quality of a presentation by using visual aids. On Day Two, participants will deliver a 15-minute presentation, incorporating the key elements discussed on Day One.

This course addresses the competency of Technical Job Knowledge

POWER OF LISTENING

Course length: 4 hours

Organizations have always known that success depends on people communicating effectively, contributing not only to the bottom line but also to a positive performance environment. Yet, successful organizations know that good communication is not just about speaking well. It is about the quality of the connection between the senders of the message and the receivers. The strongest influence on the quality and outcome of all communications is the ability to listen effectively. Only if you listen effectively can you respond appropriately.

This course addresses the competencies of Team Work and Cooperation and Personal Accountability.

PROFESSIONALISM IN THE WORKPLACE

Course length: 4 hours

Professionalism is defined as an individual's conduct at work. In spite of the word's root, this quality is not restricted to what we describe as "the professions," which are typically careers that require a lot of education or high earnings.

Professionalism is expected in all positions involving internal and external customer service interactions. To discount the importance of professionalism would be a big mistake. It can affect your chances for advancement or even the ability to keep your job. This workshop will discuss the attributes that are associated with professionalism.

This course addresses the competencies of Personal Accountability and Service Motivation.

PROFESSIONAL SKILLS

TARGET AUDIENCE: All Interested Employees

PROJECT MANAGEMENT

Course length: 6 hours

Every day, more and more project demands are made on employees. The constraints of time, money, and quality of product place additional demands on those employees responsible for managing those projects. This course will present employees with the basic skills and techniques needed to effectively manage projects.

This course addresses the competency of Technical Job Knowledge.

TEAM PARTICIPATION

Course length: 6 hours

Working in teams allows the members to work smarter and produce more than working alone. This course will provide participants with the skills and techniques to effectively work within the team concept and to cope with possible problems that may arise when working with and within teams.

This course addresses the competencies of Team Work and Cooperation and Respecting Differences/Interpersonal Awareness.

PUBLIC SPEAKING

Course length: 3 hours

Studies still show the number one fear of Americans is public speaking! Whether you’re speaking to a small group in a team meeting or presenting to an audience of hundreds, it is important to have the ability to speak and present yourself effectively.

This course will provide tips and techniques to make you feel more comfortable and communicate effectively when speaking in public.

The course will also address the main components of public speaking mental, visual, vocal, and verbal.

This course addresses the competency of Technical Job Knowledge.

TIME MANAGEMENT

Course length: 4 hours

This course will provide valuable tools and techniques to manage time and priorities to increase the effectiveness and efficiency of personal and work-related time use.

Topics covered will be personal goal setting, effective scheduling, beating procrastination, working smarter, creating an activity log, and doing essential jobs in the right order.

This course addresses the competencies of Personal Accountability and Attendance.

PROFESSIONAL SKILLS

TARGET AUDIENCE: All Interested Employees

WORKPLACE BULLYING & INCIVILITY

Course length: 6 hours

Workplace bullying and incivility is on the rise. Whether a rude email or name-calling, accusations of lying, shouting, profanity, put downs, or discourteous, insensitive and demanding comments these all hurt the workplace, and damage relationships.

This class will enable participants to develop skills in recognizing and overcoming the sources of bullying and incivility in the working environment. Participants will learn crucial concepts for how workplace bullying and incivility develop and infect the work environment as well as their damaging impacts.

This course addresses the competencies of Team Work and Cooperation and Respecting Differences/Interpersonal Awareness.

New! WORKPLACE COLLABORATION STRATEGIES

Course length: 4 hours

Collaboration is key to getting things done in the workplace. Without it, information is merely shared, and people work side by side, but the work is not optimal. This course sharpens your communication skills and increases your ability to work effectively with others to find solutions, resolve conflict and successfully meet organizational goals.

This interactive course provides participants with the knowledge and confidence needed to stand out as an effective collaborator in the workplace. They learn techniques and strategies for improving their own collaboration skills, plus tips for breaking down barriers, managing conflict and bringing about the best results possible. Participants leave this course with useful tools to help create and maintain a collaborative culture at work.

This course addresses the competencies of Team Work and Cooperation and Respecting Differences/ Interpersonal Awareness.

LEADERSHIP SKILLS

Warren Bennis

LEADERSHIP SKILLS

TARGET AUDIENCE: Supervisors/Managers PREREQUISITE: Supervisor Approval

COMMUNICATION FOR RESULTS

Course length: 4 hours

This course enhances leadership communication for results by offering skills and techniques for being clear, concise, and credible. Participants will learn to be heard and understood while applying effective listening strategies. As a leader, your effective choice of words and your listening skills will build cooperation, smooth out complaints, express respect, reduce stress, and save time.

This course addresses the competencies of Results Oriented, Personal Accountability and Team Work and Cooperation.

CONTINUOUS PROCESS IMPROVEMENT

Course length: 6 hours

Agencies face the objective of providing increasing levels of service while controlling staffing and costs. A technique to accomplish this objective is to look for ways to become more productive and effective in accomplishing the work. This class will introduce the concept of process improvement and demonstrate simple techniques that you can use at your agency to evaluate and make improvements in your existing processes.

This course addresses the competency of Commitment to Continuous Systems Improvement.

CRITICAL THINKING AND PROBLEM SOLVING

Course length: 6 hours

This course provides participants with conscious, competent skills and abilities to critically think and problem solve. Participants learn to apply critical thinking and use problem solving processes. The course learning includes dismantling complex problems and understanding how to use a step-by-step model to obtain optimum outcomes.

This course addresses the competency of Results Oriented.

DISC: KNOWING YOUR LEADERSHIP STYLE

Course length: 4 hours

People do not share the same communication orientation or ways of perceiving, interpreting, and responding to the world. This workshop will help you determine your most natural and comfortable behavioral style using the DISC assessment tool. The DISC profile will help you increase your self-knowledge, demonstrate how you respond to conflict, what motivates you, what causes you stress, and how you solve problems. All of which will help you become a well-rounded and effective leader.

This course addresses the competencies of Results Oriented, Personal Accountability and Team Work and Cooperation.

LEADERSHIP SKILLS

TARGET AUDIENCE: Supervisors/Managers

EMPLOYEE ENGAGEMENT: FULLY ENGAGING THE POWER OF YOUR PEOPLE

Course length: 4 hours

This course is designed to help managers and supervisors engage their employees in a way that will motivate, retain, and contribute to a successful work environment. It will examine how engagement benefits the individual, the team, and the organization by increasing trust and enhancing critical conversations. Participants will leave the class with a strategic plan for their specific workplace.

This course addresses the competency of Human Resource Management

EMPLOYEE MOTIVATION: MOTIVATING YOUR WORKFORCE

Course length: 6 hours

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.

The Employee Motivation workshop will give participants several types of tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

This course addresses the competency of Human Resources Management.

PREREQUISITE: Supervisor Approval

HAVING DIFFICULT CONVERSATIONS WITH EMPLOYEES

Course length: 6 hours

This course is for effective workplace communication management for generating better results. Without effective communication, we find ourselves with damaged relationships, conflict, and undesirable results. In this one-day session, participants learn how their thoughts, motives, and behaviors impact communication and learn techniques for managing the process to achieve desired results in the workplace.

This course addresses the competencies of Results Oriented, Personal Accountability and Teamwork and Cooperation

HOW LEADERS CONNECT THROUGH CONVERSATIONS

Course length: 4 hours

Most conversations at work have a goal to provide information, resolve a problem, agree on a strategy, or simply to identify a date. A key to successful conversations is for the leaders to recognize what their team members need from them to be successful while recognizing their own needs in the conversation. During this workshop, leaders became better aware of the duality of needs from both a practical and a relational basis while developing the ability to handle both.

This course addresses the competencies of Team Work and Cooperation and Human Resources Management.

LEADERSHIP SKILLS

TARGET AUDIENCE:

Supervisors/Managers

New! HR MANAGEMENT OVERVIEW FOR NON-HR LEADERS

Course length: 4 hours

This course is developed to help supervisors and managers have confidence in navigating the leadership role. Supervisors and managers will learn strategies for performance and behavioral coaching of team members, understand the landmines and legal ramifications involved in employer compliance and have an overall understanding of various topics including recruiting, employee relations, leave and other policies and human resource topics that impact a leader’s role.

This course addresses the competency of Human Resource Management

INSIGHTS INTO BETTER MENTORING

Course length: 4 hours

This course is designed to prepare individuals to successfully serve as a mentor to another individual by providing fundamentals that will make the relationship more effective. Through handouts, video presentation, discussion, and case studies, the course will provide skills and examples of “best practices” to participants.

This course addresses the competency of Human Resource Management

PREREQUISITE: Supervisor Approval

LEADERSHIP VS. MANAGEMENT

Course length: 6 hours

This course is designed to help leaders get ready for their new challenges and responsibilities. The class looks at the heart, soul, and mind of true leadership, and explores leadership roles such as strategist, change agent, coach, manager, communicator, mentor and team member. This class discussion focuses on what a leader is and is not, how to project a more dynamic image, and how to discover what people expect and respect in a leader.

This course addresses the competencies of Human Resource Management, Results Oriented, Personal Accountability and Team Work and Cooperation.

LEADING EFFECTIVE MEETINGS

Course length: 4 hours

The course introduces participants to the basic skills required to run effective team meetings. An emphasis is placed on determining meeting needs and purposes, and the value of thorough planning. Participants will learn communication techniques to lead more effective and productive meetings.

This course addresses the competencies of Technical Job Knowledge and Results Oriented.

LEADERSHIP SKILLS

TARGET AUDIENCE: Supervisors/Managers

LEADING FOR CHANGE

Course length: 6 hours

This course will teach you how to manage both proactive and reactive change. It will look at change from several different perspectives to understand why it’s so difficult to recognize and accept change. Participants will be provided with a roadmap for dealing successfully with change at the organizational, psychological, physical, and team levels. Once participants understand how change affects creativity, risk taking, and leadership; they will create a strategy for improvement in dealing with change and communicating change to others.

This course addresses the competencies of Commitment to Continuous Systems Improvement and Organizational Knowledge.

LEADING WITH EMOTIONAL INTELLIGENCE

Course length: 6 hours

Emotional Intelligence is defined as a person's self-awareness, self-confidence, self-control, commitment, integrity, ability to communicate, influence others, and initiate and accept change. This course is designed to help managers learn about the concept of Emotional Intelligence as it applies to leadership competencies.

This course addresses the competencies of Personal Accountability and Results Oriented.

PREREQUISITE: Supervisor Approval

LOCAL GOVERNMENT ETHICS

Course length: 4 hours

This course is designed to assist the participant in considering the place of ethics in County business and will discuss topics such as the benefits of good ethics, impacts of unethical behavior, and the influences and pressures behind our ethical choices. Additionally, the course examines how culture and relationships within an organization affect ethical decision-making. Class discussion and video instruction will prepare the learner to think more completely about issues relative to business ethics.

This course addresses the competencies of Personal Accountability and Organizational Knowledge and Results Oriented.

NEGOTIATING BASICS FOR SUCCESS

Course length: 6 hours

This course examines the skills and behaviors of an effective negotiator. Participants will examine different negotiating styles and the situational nature of choosing the appropriate negotiation style. Course materials are based on the work of the Harvard Negotiation Project’s Getting to Yes by Roger Fisher, William Ury and Bruce Patton. The workshop will present the areas needed to effectively conduct a negotiation and explore the principals of BATNA (Better Alternative to a Negotiated Agreement). Participants will practice techniques and approaches using case studies.

This course addresses the competencies of Management of County Resources, Results Oriented and Technical Job Knowledge.

LEADERSHIP SKILLS

TARGET AUDIENCE: Supervisors/Managers

SETTING LEADERSHIP PRIORITIES

Course length: 4 hours

This course identifies key workplace priorities for you and your team. During this course, participants will explore how to make what matters really matter, analyze and assess priorities before establishing (and assigning) a course of action, and learn to place the spotlight on what is really important (even as priorities change) so you get the right tasks done in the best time.

This course addresses the competency of Results Oriented.

SITUATIONAL LEADERSHIP

Course length: 4 hours

The course is designed to provide participants with an opportunity to review and/or become aware of a structured leadership model that can be of practical use in the workplace. Participants will explore various leadership styles and how these styles can be adapted to the readiness levels of their employees.

This course addresses the competencies of Management of County Resources, Results Oriented, and Technical Job Knowledge.

PREREQUISITE: Supervisor Approval

STRATEGIC BUSINESS PLANNING

Course length: 6 hours

This course is designed for leaders to examine strategic approaches to developing a business plan and will explore the differences between strategic and tactical planning. Using a strategic planning model, the course will examine techniques to successfully plan for sustainable growth that is aligned with organizational vision and mission. The importance of “SMART" goals, Continuous Process Improvement, metrics and score-carding are also discussed.

This course addresses the competencies of Management of County Resources, Results Oriented, and Technical Job Knowledge.

SUPERVISORY SKILLS

Sun Tzu

SUPERVISORY SKILLS

TARGET AUDIENCE: Supervisors/Managers

CLASSIFICATION & COMPENSATION

Course length: 3 hours

This course will provide a supervisor with a basic understanding of Baltimore County’s Classification and Compensation Plans and the various processes associated with the classification of positions, the PDF Process, and the allocation of pay grades. Participants will be able to describe when to request the evaluation of a position through the PDF process, explain the difference between an evolution of duties and the assignment of additional duties and inform employees about rules and regulations governing the allocation of pay grades.

This course addresses the competencies of Human Resources Management and Organizational Knowledge.

COACHING FOR SUCCESS

Course length: 6 hours

This course is designed to enhance productivity and promote partnerships in the workplace through the skill of coaching. The individual and organizational benefits of coaching are presented. Appropriate actions and options for the coach are included, as well as the personal qualities of an effective coach. A 6-step template for conducting a coaching session is provided. How coaching can be applied in common individual workplace problems is included. Learning styles and how adults learn are included to help the coach plan the coaching message. The interpersonal skills of oral communication, listening, and giving and receiving feedback are addressed to help the coach deliver the message.

This course addresses the competency of Human Resources Management.

PREREQUISITE: Supervisor Approval

CONFLICT RESOLUTION

Course length: 6 hours

Learn to analyze conflict by way of defining conflict and confrontation. Understand why conflicts occur and obtain techniques for clarifying the issues that are in conflict. Establish strategies for resolving conflict and know how to maintain open communication. This course will provide you with effective ways to identify and resolve conflicts within groups and will demonstrate problem solving techniques.

This course addresses the competencies of Team Work and Cooperation and Human Resources Management.

DELEGATING EFFECTIVELY

Course length: 4 hours

This course will introduce participants to the delegation process. A clear understanding of the proper role of the manager in the delegation process is essential. Participants will diagnose their personal delegation skills and learn to work with employees to get things done in the workplace. The significance of properly planning the delegation, selecting a delegate, and executing the delegation will be discussed.

This course addresses the competency of Results Oriented

SUPERVISORY SKILLS

TARGET AUDIENCE: Supervisors/Managers

DIVERSITY IN THE WORKPLACE

Course length: 4 hours

This course is designed to provide an awareness of diversity and how it impacts Baltimore County and productivity. It will explain the importance of understanding and respecting differences and using sensitivity towards those who are different from themselves. This course is designed to explore some of the skills managers will need within diverse work environments.

This course addresses the competencies of Respecting Differences/Interpersonal Awareness, Personal Accountability and Human Resources Management.

PREREQUISITE: Supervisor Approval

EEO BASICS

Course length: 4 hours

This course is designed to provide supervisors with a practical understanding of the fundamental principles and requirements of the Equal Employment Opportunity laws. Upon completion of this course, participants will be able to: discuss legal foundations of workplace discrimination policies, define “discrimination” and “harassment”, describe theories of discrimination, and list examples of inappropriate and unlawful conduct.

This course addresses the competencies of Personal Accountability, Human Resources Management, Organizational Knowledge and Results Oriented.

DOCUMENTING DISCIPLINE

Course length: 4 hours

This course will introduce participants to the concept of progressive discipline as a positive way to improve employee performance. The purpose of progressive discipline is to provide a structure to discuss performance problems and to provide an opportunity and direction for the employee to show improvement. The intent of disciplinary action should be corrective rather than punitive. Emphasis will be placed on documentation and Baltimore County's Progressive Discipline Policy.

This course addresses the competency of Human Resources Management.

GENERATIONS IN THE WORKPLACE

Course length: 6 hours

Today’s workforce comprises four distinct generations; each with its own shared history, common biases, and core beliefs. Learning what makes each generation tick, and taking the time to consider your communication approach, will advance your relationships and help you lead your team during good times and through stressful situations. This course will teach you common drivers of generations; what they are looking for, how to interact with them, how they make decisions, and what is most important to them.

This course addresses the competencies of Respecting Differences/Interpersonal Awareness, Team Work and Cooperation and Human Resources Management.

SUPERVISORY SKILLS

TARGET AUDIENCE: Supervisors/Managers

HIRING THE BEST FOR BALTIMORE COUNTY

Course length: 4 hours

This course walks supervisors through the basics of the Baltimore County recruitment and selection process, which focuses on the panel structured interviewing process for conducting a thorough, legal and job-related employment selection. Upon completion of this course, participants will be able to explain the benefits of structured interviews, plan the structure and content of an interview, develop legal, jobrelated questions, evaluate and select the best candidate for the job, and more.

This course addresses the competency of Human Resources Management.

LEAVE MANAGEMENT

Course length: 4 hours

The purpose of this class is to provide supervisors with the knowledge to manage leave effectively and deal with tardiness and unscheduled absences. Participants will learn the types of leave provided by Baltimore County including Family and Medical Leave (FMLA).

This course addresses the competencies of Human Resources Management and Organizational Knowledge.

PREREQUISITE: Supervisor Approval

LOCAL GOVERNMENT ETHICS

Course length: 4 hours

This course is designed to assist the participant in considering the place of ethics in County business and will discuss topics such as the benefits of good ethics, impacts of unethical behavior and the influences and pressures behind our ethical choices. Additionally, the course examines how culture and relationships within an organization affect ethical decision-making. Class discussion and video instruction will prepare the learner to think more completely about issues relative to business ethics.

This course addresses the competencies of Personal Accountability and Organizational Knowledge and Results Oriented.

MANAGING A VIRTUAL WORKPLACE

Course length: 3 hours

As we were thrust into a more complete virtual world of work, we all wondered how to effectively manage the virtual employee. This is a subject public and private sectors across the country are grappling with more and more every day. This training will help identify the skills and tools needed in order to effectively manage the virtual workforce.

This course addresses the competency of Human Resources Management.

SUPERVISORY SKILLS

TARGET AUDIENCE: Supervisors/Managers

PERFORMANCE MANAGEMENT

Course length: 4 hours

This workshop introduces supervisors to a tool designed to manage and promote employee performance. Following the workshop, supervisors will be able to: explain the evaluation process and forms, review the rating factors and rating scales, provide guidance and practice in writing the mandatory Job Purpose Statement for each of your subordinates, and explain the time frame for introducing and completing each of the new forms.

This course addresses the competencies of Human Resources Management and Organizational Knowledge.

PREREQUISITE: Supervisor Approval

SETTING LEADERSHIP PRIORITIES

Course length: 4 hours

This course addresses the competency of Results Oriented.

POLICIES AND PROCEDURES

Course length: 4 hours

This class is an introduction to the resources available to supervisors, including Baltimore County's Personnel Policies and Procedures Manual, Classification and Compensation Plans, and the Baltimore County Employee Handbook.

This course addresses the competencies of Human Resources Management and Organizational Knowledge.

STRUCTURED INTERVIEW

Course length: 6 hours

This course is designed to provide participants the skills and techniques necessary to select the right person for the job through the Structured Interview process. The process is designed to obtain a sample of behaviors that demonstrate competencies that are important to effective job performance.

This course addresses the competency of Human Resources Management.

SUCCESSION PLANNING SKILLS

Jan Kincaid

SUCCESSION PLANNING SKILLS

TARGET AUDIENCE: Supervisors/ Managers

COACHING FOR SUCCESS

Course length: 6 hours

This course is designed to enhance productivity and promote partnerships in the workplace by presenting the skill of coaching. The individual and organizational benefits of coaching are presented. Appropriate actions and options for the coach are included, as well as the personal qualities of an effective coach. A six-step template for conducting a coaching session is provided. How coaching can be applied in common individual workplace problems is included. Learning styles and how adults learn are included to help the coach plan the coaching message. The interpersonal skills of oral communication, listening, and giving and receiving feedback are addressed to help the coach deliver the message.

This course addresses the competency of Human Resources Management.

DELEGATING IN THE WORKPLACE

Course length: 4 hours

This course addresses the competency of Results Oriented.

PREREQUISITE: Supervisor Approval

DIVERSITY IN THE WORKPLACE

Course length: 4 hours

This course addresses the competency of Respecting Differences/Interpersonal Awareness, Personal Accountability, and Human Resources Management.

HIRING THE BEST FOR BALTIMORE COUNTY

Course length: 4 hours

This course walks supervisors through the basics of the Baltimore County recruitment and selection process, which focuses on the panel structured interviewing process for conducting a thorough, legal and job-related employment selection. Upon completion of this course, participants will be able to explain the benefits of structured interviews, plan the structure and content of an interview, develop legal, job-related questions, evaluate and select the best candidate for the job, and more.

This course addresses the competency of Human Resources Management.

SUCCESSION PLANNING SKILLS

TARGET AUDIENCE: Supervisors/ Managers

EMPLOYEE MOTIVATION: MOTIVATING YOUR WORKFORCE

Course length: 6 hours

This course addresses the competencies of Human Resource Management.

LEADERSHIP SKILLS FOR NON SUPERVISORS

Course length: 6 hours

This course is designed to help nonsupervisory staff understand their leadership role when working with peers and associates within their agency. During this course, participants will learn how to approach, inspire and motivate others over whom they have no direct authority in order to achieve successful results.

This course addresses the competencies of Personal Accountability, Teamwork and Cooperation.

PREREQUISITE: Supervisor Approval

LEADING FOR CHANGE

Course length: 6 hours

This course will teach you how to manage both proactive and reactive change. It will look at change from several different perspectives to understand why it’s so difficult to recognize and accept change. Participants will be provided with a roadmap for dealing successfully with change at the organizational, psychological, physical and team levels. Once participants understand how change affects creativity, risk taking, and leadership; they will create a strategy for improvement in dealing with change and communicating change to others.

This course addresses the competencies of Commitment to Continuous Systems Improvement and Organizational Knowledge.

PROJECT MANAGEMENT

Course length: 6 hours

Every day more and more project demands are made on employees. The constraints of time, money, and quality of product place additional demands on those employees responsible for managing those projects. This course will present employees with the basic skills and techniques needed to effectively manage projects.

This course addresses the competencies of Technical Job Knowledge.

SUCCESSION PLANNING SKILLS

TARGET AUDIENCE: Supervisors/ Managers

STRATEGIC BUSINESS PLANNING

Course length: 6 hours

This course is designed for managers to examine strategic approaches to developing a business plan and will explore the differences between strategic and tactical planning. Using a strategic planning model, the course will examine techniques to successfully target the right markets and to plan for sustainable growth that is aligned with organizational vision and mission. The importance of "SMART" goals, CPI, metrics and scorecarding are also discussed.

This course addresses the competencies of Management of County Resources, Results Oriented, and Technical Job Knowledge.

PREREQUISITE: Supervisor Approval

TALENT DEVELOPMENT MANAGER’S GUIDE: PROGRAM ESSENTIALS

Course length: 6 hours

Developing talent is one of the best ways to ensure that an organization has the leaders it will need for a strong future. Talent development efforts foster learning, employee engagement, talent management, and employee development to drive organizational performance, productivity, and results. This course will cover the importance of effective employee re cruitment, retention and engagement. Students will also learn how performance management and training and development programs are essential for talent development.

This course addresses the competencies of Results Oriented, Human Resources Management, and Commitment to Continuous Systems Improvement.

SUCCESSION PLANNING OVERVIEW

Must attend both classes

Course length: 12 hours; (2) 6-hour days

Succession planning is essentially preparing successors to take on vital leadership roles when the need arises. The loss of valuable leadership can cripple an organization. This course will teach participants the difference between succession planning and mere replacement planning and how to prepare people to take on the responsibilities of leadership so that the company thrives in the transition. This course will also teach the importance of identifying candidates early and identifying a clear management track.

This course addresses the competencies of Results Oriented, Human Resources Management, and Organizational Knowledge.

TALENT DEVELOPMENT MANAGER’S GUIDE:

SECRET TO SUCCESS

Course length: 6 hours

Developing talent is one of the best ways to ensure that an organization has the leaders it will need for a strong future. Talent development efforts foster learning, employee engagement, talent management, and employee development to drive organizational performance, productivity, and results. This course will focus on helping managers engage with potential leaders, motivating and providing them with the support needed to reach their full potential.

This course addresses the competencies of Results Oriented, Human Resources Management, and Commitment to Continuous Systems Improvement.

SUCCESSION PLANNING SKILLS

TARGET AUDIENCE: Supervisors/ Managers

WORKPLACE COLLABORATION STRATEGIES

Course length: 4 hours

This course addresses the competency of Teamwork, Cooperation, and Respecting Differences/Interpersonal Awareness.

PREREQUISITE: Supervisor Approval

PERSONAL SKILLS

Robin Sharma

PERSONAL SKILLS

TARGET AUDIENCE: All Interested Employees

New! ACHIEVING SUCCESS: USING GOALS TO GET THERE

Course length: 1 hour

Will you be as successful as you want to be? In this seminar, you’ll learn how goal-setting can be a tool that gets you where you want to go. Learn how to identify and shape your goals. Get tips for overcoming obstacles. And build an action plan to get started on the path to success.

HOW TO APPLY FOR INTERNAL PROMOTIONAL OPPORTUNITIES IN BALTIMORE COUNTY

Course length: 3 hours

By the end of the workshop, participants will be able to explain how to apply online for internal or promotional job openings, describe the importance of answering supplemental questions fully and completely, and create an interest card to receive automatic notification of positions as they are posted.

CPR / FIRST AID

Course length: 6 hours

In the case of an emergency, would you know what to do? This training session, taught by the Safety Office, will give you the practical skills and knowledge to perform Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED) for infants, children and adults and basic first aid.

Certificates of completion are from the Safety and Health Institute upon completion of the course.

INVESTOR PROFILE WORKSHOP

Course length: 1 hour

This Nationwide Retirement Solutions workshop will explore how you can get to know your inner investor and offer solutions to help you achieve your investment objectives. As you save for your retirement, knowing what kind of investor you are can help you make better investment decisions.

PERSONAL SKILLS

TARGET AUDIENCE: All Interested Employees

New! MANAGER’S GUIDE: MANAGING WORKPLACE CONFLICT

Course length: 1 hour

Conflict happens, but when disagreements go unresolved or escalate, it can lead to a stressful, even toxic, work environment. We’ll share a stepwise approach to effectively evaluate signs of conflict and facilitate solutions. We’ll discuss the value of constructive conflict and how to empower employees to make productive resolutions the norm.

MILLENNIALS RETIREMENT WORKSHOP

Course length: 1 hour

Millennials face financial challenges that are totally unique and this workshop can help find unique solutions to help save for retirement. The workshop, presented by Nationwide Retirement Solutions, will help Millennials understand why pensions and Social Security will not be enough and what they need to do to make retirement saving a priority.

New! MASTER THE INTERVIEW: COVERING SKILLS FOR BOTH INTERVIEWERS AND INTERVIEWEES

Course length: 1 hour

Mention the importance of finding and hiring the right talent and this training is for the interviewer AND the interviewee. Complete the “Interview Drill” prep and activity using the “sensing” feedback sheet. Conclude the “Getting Started” by pointing out the BCG Interview Notes & Scoring Feedback Sheet, the page on candidate evaluation, and the page on the panel style interview.

PRE-RETIREMENT SEMINAR

Course length: 5 hours

Employees planning for their retirement face complex decisions and multiple options. Participants will gain a better understanding of retirement and be able to properly plan for a rewarding future. Representatives from the Social Security Administration, Offices of Baltimore County Retirement & Benefits, the Credit Union and Nationwide Retirement Solutions will inform you of your rights and responsibilities as you retire.

PERSONAL SKILLS

TARGET AUDIENCE:

All Interested Employees

RETIREMENT 101

Course length: 1 hour

You may need resources beyond a pension and any Social Security benefits to meet your retirement income needs. The sooner you start, the easier saving for retirement may be. Time lets you invest less per pay earlier to potentially achieve the same or better results over the long term. Your employer knows that saving more for retirement is important; that’s why they sponsor a 457(b) deferred compensation plan and encourage you to enroll in it. We can explain the various options available to you.

SMART Goals

Course length: 2 hours

Participants will learn to create achievable goals that are aligned with their values and objectives for both personal and business endeavors, helping them to clarify ideas, focus efforts, and use their time and resources productively.

SEXUAL HARASSMENT PREVENTION

Course length: 3 hours

This course is designed to make participants aware of the laws governing sexual harassment and emphasize Baltimore County’s policy. This is mandatory training for every Baltimore County employee.

SOCIAL SECURITY WORKSHOP: “THE CHOICE OF A LIFETIME”

Course length: 1 hour

Social Security can provide a foundation of income in retirement. In fact, for most retirees it will make up for 30-40% of retirement income. This workshop, offered by Nationwide Retirement Solutions, will familiarize you with the basic terminology and rules needed to understand benefits and work with Social Security Administration.

We will explain the filing strategy basics, such as the impact of longevity on lifetime value, and how to leverage spousal/survival benefits.

PERSONAL SKILLS

TARGET AUDIENCE: All Interested Employees

New! STANDARD OPERATING PROCEDURES THE ULTIMATE SOP GUIDE

Course length: 1.5 hour

Research shows that the single most important factor to our health and well-being is the quality of our relationships! In this seminar, learn the ingredients of a meaningful social connection: romantic, platonic, and everything in between. We’ll give strategies on enriching your existing relationships with others, and tips for gaining new ones.

TAKE CONTROL OF RETIREMENT PLANNING

Course length: 1 hours

Are you worried you won’t have enough income in retirement? Not sure how to withdraw your retirement funds so that they last for the rest of your life? Has market volatility diminished your savings? Baltimore County has added enhancements to the Deferred Compensation program, to help with your retirement planning. Learn more about both options: Nationwide Income Principal Protection and Lifetime Income Builder.

New! STEALTH STRESSORS: LIFE IN THE DIGITAL AGE

Course length: 1 hour

Technology is reshaping our lives in amazing ways, but it can also bring some sneaky stressors that can affect our mental and physical health. Join us to discuss the impact of digital interactions on brain processes, our emotional lives, and on relationships. Learn how you can take control to manage technology in a healthy, balanced way.

PERSONAL SKILLS

TARGET AUDIENCE: All Interested Employees

WOMEN AND RETIREMENT WORKSHOP

Course length: 1.5 hours

Did you know that just 45 percent of working American women participate in a retirement plan? Learn more about the unique challenges women face, find out more about your financial options, and enjoy a lunch provided by Nationwide Retirement Solutions. This workshop will give you information about possible gaps in your savings and help you discover ways that may increase your retirement income.

A free lunch will be provided. See flyer on page 53.

MANDATORY TRAINING

All employees are required to take five Mandatory Training Classes – Ethics and Compliance, Diversity, Equity and Inclusion, Workplace Violence Prevention, Sexual Harassment Prevention, and Security Awareness.

DESCRIPTIONS

Ethics and Compliance Training: The Office of the Inspector General is designed to create awareness of ethics in Baltimore County Government and will discuss topics such as the mission of The Office of the Inspector General, The Ethics Commission and the five main areas of public ethics law.

Diversity, Equity and Inclusion Training is designed to provide an awareness of diversity and how it impacts Baltimore County and productivity. Additionally, it will explain the importance of creating a workplace where every employee feels comfortable and supported.

Workplace Violence Prevention Training is designed to create an awareness of issues surrounding workplace violence and how to deal with emergency and non-emergency situations. This course is co-facilitated by OHR and The Police Department.

Sexual Harassment Prevention Training is designed to explain the laws governing sexual harassment and emphasize Baltimore County’s policy regarding this issue.

Computer Security Awareness Training discusses the importance of security at Baltimore County. It explains why physical and computer security is key to protecting County data. Attacks of all kinds are a constant presence in today's digital world. In order to deliver timely industry best practice guidance and to maintain the County's compliance policy, Baltimore County provides monthly sessions

DOCUMENT SKILLS

Satya Nadella

DOCUMENT CERTIFICATE

TARGET AUDIENCE: All Interested Employees

WORD 2024 LEVEL 1

Course length: 6.5 hours

Prerequisite(s): PC Essentials or Windows 10

In this course, you will learn fundamental Word skills such as creating, editing, formatting, saving, retrieving and printing documents.

WORD 2024 LEVEL 3

Course length: 6.5 hours

Prerequisite(s): PC Essentials or Windows 10 and Word Level 1 & Level 2

This course prepares the student to perform some advanced functions using Microsoft Word. Topics covered include manipulating images and other media, adding text boxes and quotes, applying WordArt and other text effects, drawing shapes and using SmartArt, tracking changes, adding captions, bookmarks and hyperlinks, inserting footnotes and endnotes, adding citations and a bibliography, creating forms and automating tasks by creating macros.

WORD 2024 LEVEL 2

Course length: 6.5 hours

Prerequisite(s): PC Essentials or Windows 10 and Word Level 1

In this course, you will learn to create and modify complex documents. Topics include creating tables and charts, customizing styles and themes, understanding and utilizing building blocks and quick parts, using templates, controlling paragraphs flow, inserting columns and section breaks, simplifying long documents with indexes and inserting a table of contents.

WORD 2024 GRAPHICS

Course length: 6.5 hours

Prerequisite(s): PC Essentials or Windows 10 and Word Level 1 & Level 2

This course gives the student an in-depth knowledge of using graphics and graphic objects in Microsoft programs. Although taught in Microsoft Word, once the student completes this course they will be able to manipulate graphics in any Microsoft program. Topics cover working with the Drawing Canvas, AutoShapes, Drawing Objects, creating your own images, Pictures and Online Graphics, Word Art, Watermarks, Text Boxes, Symbols, Special Characters, Page Borders, SmartArt, Charts, and Videos.

DOCUMENT CERTIFICATE

TARGET AUDIENCE: All Interested Employees

WORD 2024 MAIL MERGE

Course length: 3 hours

Prerequisite(s): PC Essentials or Windows 10 and Word Level 1 & Level 2

This course prepares the student to use advanced functions using Microsoft Word Mail Merge Wizard. Topics covered include: mail merges to labels, envelopes, form letters and catalogs.

WORD 2024 TABLES, TEMPLATES AND FORMS

Course length: 3.5 hours

Prerequisite(s): Student may take the skill assessment to waiver out of prerequisites. PC Essentials, Windows 10, or Windows 11, Word Level 1, Word Level 2, and Word Level 3

This course teaches advanced Microsoft Word skills, including creating and modifying tables, designing interactive forms, managing field options, protecting and distributing forms, and automating tasks with macros using Visual Basic for Applications.

WORD 2024 STYLES AND ADVANCED DOCUMENT FEATURES

Course length: 3 hours

Prerequisite(s): PC Essentials, Windows 10 or Windows 11, Word Level 1, and Word Level 2

This course provides a foundation for using styles and advanced features in Microsoft Word. Students will learn to apply and share styles, troubleshoot common style issues, distinguish between character and paragraph styles, outline and organize text, create tables of contents and indexes, use revision and control options, navigate with the pane, track changes for individual or multiple reviewers, and manage line numbering and page formatting.

GRAPHICS SKILLS

Paula Scher

GRAPHICS CERTIFICATE

TARGET AUDIENCE: All Interested Employees

POWERPOINT 2021 LEVEL 1

Course length: 6.5 hours

Prerequisite(s): PC Essentials or Windows 10

This introductory course prepares the student to create and deliver engaging multimedia presentations that convey the key points of your message through the use of text, graphics and animations.

VISIO 2024 LEVEL 1

Course length: 6.5 hours

Prerequisite(s): PC Essentials, Windows 10 or Windows 11

Microsoft Visio provides you with an intuitive, customizable tool to easily create a professional-looking visual product by using its extensive gallery of shapes. By following the exercises in this course, you will create visually engaging diagrams, maps, and drawings by using graphical elements to make information easier to comprehend.

POWERPOINT 2021 LEVEL 2

Course length: 6.5 hours

Prerequisite(s): PC Essentials or Windows 10 and PowerPoint Level 1

Upon completing this course, you will be able to customize the PowerPoint application, and effectively create, collaborate on, secure and distribute complex multimedia presentations for a variety of situations. The course includes working with the slide, notes, and handout masters, customizing slide layouts, creating SmartArt, adding audio and video media, customizing animations and transitions, adding hyperlinks and action buttons to slides for navigation and sending slides to other MS Office programs.

VISIO 2024 LEVEL 2

Course length: 6.5 hours

Prerequisite(s): PowerPoint Level 1, Visio Level 1, PC Easy, PC Essentials, Windows 10 or Windows 11, and File Management

This course builds on prior knowledge and enables students to work with advanced Visio features, including creating custom shapes, designing stencils, styles, templates, and floor plans, representing external data in drawings, and sharing Visio diagrams.

GRAPHICS CERTIFICATE

TARGET AUDIENCE: All Interested Employees

WORD 2024 GRAPHICS

Course length: 6.5 hours

Prerequisite(s): PC Essentials or Windows 10 and Word Level 1 & Level 2

SPREADSHEET SKILLS

Bret Victor

SPREADSHEET CERTIFICATE

TARGET AUDIENCE: All Interested Employees

EXCEL 2024 LEVEL 1

Course length: 6.5 hours

Prerequisite(s): PC Essentials, Windows 10 or Windows 11

This course prepares the student to perform the basics using Microsoft Excel to create spreadsheets where it is necessary to do calculation of data. Topics covered include entering and correcting data, navigating techniques, using ranges, inserting functions, identifying absolute references, using the fill series feature, formatting the worksheet, printing options, and working with multiple-sheet workbooks.

EXCEL 2024 LEVEL 3

Course length: 6.5 hours

Prerequisite(s): PC Essentials, Windows 10 or Windows 11 and Excel Level 1 & 2

This course builds on the foundational and intermediate skills presented in Excel Level 1 and 2. Topics include consolidating and forecasting data, linking cells across workbooks, applying data validation, creating macros to automate tasks, constructing scenarios, using lookup functions and formula auditing, sharing and protecting workbooks, automating workbook functionality, and creating sparklines and data maps.

EXCEL 2024 LEVEL 2

Course length: 6.5 hours

Prerequisite(s): PC Essentials, Windows 10 or Windows 11 and Excel Level 1

This course prepares students to perform intermediate functions using Microsoft Excel. Topics covered include performing single- and multi-level sorts, working with named ranges and specialized functions, sorting, filtering, outlining, and subtotaling lists, analyzing data with tables and conditional formatting, visualizing data with charts, and presenting and analyzing information using PivotTables and Pivot Charts.

EXCEL 2024 DATA ANALYSIS WITH PIVOTTABLES

Course length: 6.5 hours

Prerequisite(s): PC Essentials, Windows 10 or Windows 11 and Excel Level 1 & Excel Level 2

This course teaches students to summarize and organize data in Excel for meaningful analysis and presentation. Topics include preparing data for PivotTable reporting, creating PivotTables from various sources, analyzing and filtering data, summarizing and grouping data, formatting PivotTable layouts, creating and manipulating PivotCharts, changing summary calculations, and inserting calculated fields and items.

SPREADSHEET CERTIFICATE

TARGET AUDIENCE: All Interested Employees

EXCEL 2024 FORMULAS AND FUNCTIONS

Course length: 6.5 hours

Prerequisite(s): PC Essentials, Windows 10 or Windows 11 and Excel Level 1 & Excel Level 2

Advanced formulas and functions class will demystify some of the most challenging of more than 300 functions in Excel and shows how to put them to their best use.

EXCEL 2024 POWERPIVOT

Course length: 6.5 hours

Prerequisite(s): PC Essentials, Windows 10 or Windows 11 and Excel Level 1 & Level 2, and Excel Data Analysis with Pivottables

This course prepares the student to organize, manipulate and report large amounts of data quickly and report it in the best way possible.

COMPUTER SKILLS

Bill Gates

COMPUTER SKILLS

TARGET AUDIENCE: All Interested Employees

ADOBE ARCOBAT LEVEL 1

Course length: 6.5 hours

Prerequisite(s): PC Easy and File Management

This course prepares students with foundational skills across a wide range of computer platforms. Topics include creating Portable Document Format (PDF) files from various media such as electronic files, web pages, word processor documents, and scanned images; modifying PDFs by adding hyperlinks, bookmarks, thumbnails, graphics, and text annotations; creating web-ready PDF forms and validating form data; indexing collections of PDF files; applying password security and adjusting document properties to limit accessibility; and optimizing and distributing PDF files for efficient use.

ADOBE PRO: NEW EXPERIENCES

Course length: 6.5 hours

Prerequisite(s): Learners must have a copy of the Adobe Acrobat Pro software in order to register for the class

In this course, students will use Adobe Acrobat Professional to navigate and optimize the interface, convert and edit PDF files, merge and organize pages, add comments and annotations, complete interactive forms, secure documents, and optimize PDFs for printing and efficient workflows.

ADOBE ARCOBAT LEVEL 2

Course length: 6.5 hours

Prerequisite(s): PC Easy, File Management, and Acrobat Level 1

In this course, students will use Adobe Acrobat Professional to convert technical documents into PDF files, enhance and control accessibility of PDF content, customize documents for interactive online use, and prepare and finalize PDFs for commercial printing.

ADOBE WORKSHOP

Course length:

Prerequisite(s): PC Easy, File Management, Acrobat Level 1, and Acrobat Level 2

This course enhances students’ ability to create and modify PDF files tailored to departmental needs. Students will work with department-specific data to create, customize, optimize, and distribute PDF files, enhance and manage data, and identify and resolve issues related to form validation, text annotations, password security, and document properties.

COMPUTER SKILLS

TARGET AUDIENCE: All Interested Employees

EMAIL ETIQUETTE

Course length: 3.5 hours

Prerequisite(s): Outlook Introduction

Email etiquette refers to the principles of behavior that one should use when writing or answering email messages.

GRAPHICS WORKSHOP

Course length: 6.5 hours

Prerequisite(s): PC Essentials or Windows 10, PowerPoint Level 1 & 2, Visio Level 1 & 2, and Word Graphics

This course is designed to teach you how to easily reuse content from any of your existing documents and files and combined them into one dynamic presentation. You will learn to import content, add text, images, tables, and graphs and combine it with additional content and media. During the course, you work with the Microsoft Word, PowerPoint, and Visio applications. At the end of the course, you will complete a project that incorporates all applications.

FILE MANAGEMENT 10

Course length: 1 hour

Prerequisite(s): PC Essentials or Win 10

This course prepares students to perform file management functions in a local and network environment using the Windows Operating System 10.

KEYBOARDING LEVEL 1

Course length:

Prerequisite(s):

This course teaches students the basics of the keyboarding and correct finger placement to help develop typing skills. Students will also receive a list of free online sources to practice and enhance their typing skills.

COMPUTER SKILLS

TARGET AUDIENCE: All Interested Employees

OFFICE 2024

Course length: hours

The Office of Information Technology (OIT) has completed the upgrade of all county users of Microsoft Office to the new Microsoft Office 2024. The Computer Training Center (CTC) offers Office 2024 courses for Excel, Outlook, PowerPoint and Word. If you have already taken Office 2021 classes there is no need to retake the same courses in Office 2024. The certificate programs (Documents, Spreadsheets, and Graphics) will now accept either Office 2016 or Office 2021 classes. In Office 2024, you will find: faster launch times and improved responsiveness, enhanced tools for screen readers and keyboard navigation, improvements in coauthoring and file sharing as well as newer security protocols and encryption standards. Beginning in October 2025, all Microsoft courses will be presented in the Office 2024 environment.

MICROSOFT 365 FOR THE WEB WITH TEAMS, SHAREPOINT & ONEDRIVE

Course length: 6.5 hours

Prerequisite(s): PC Essentials, Windows 10 or Windows 11, Familiarity with Microsoft Office 2016, and Office 365 account required

This full day course is designed to introduce working with online versions of tools and documents. In addition to the lessons below, learners garner an understanding of how the tools work together and when to use which tool when managing projects and teams.

OUTLOOK 2024 INTRODUCTION

Course length: 3 hours

Outlook includes email, a powerful calendar to manage your day with scheduling assistance that will keep you in sync with your team and help you find meeting times that work for everyone. Students will learn to: Utilize the basic concepts of an electronic mail package, Navigate through the Outlook environment, Explore the basics of electronic mail by sending, reading, replying to and forwarding mail messages, Create contacts and utilize notes, Attach a document file to a message, use the address book, View, open, print and save document attachments, use the Calendar folder to post appointments, meetings and all-day events, Employ the contact list to add and edit contacts and create, edit, forward and print notes.

OUTLOOK 2024 ADVANCED

Course length: 3 hours

Prerequisite(s): Outlook Introduction

This course builds on foundational Outlook skills and teaches students to assign and manage tasks, automate out-of-office replies, customize the Outlook interface and messaging settings, organize data using folders, sort and filter messages, search for content, create and share contacts and contact groups, manage personal and shared folders, utilize group messaging tools such as multi-user calendar views and proxies, automate messaging with Outlook rules, and share contacts and calendars while delegating folder access.

COMPUTER SKILLS

TARGET AUDIENCE: All Interested Employees

PLANNER

Course length: 3 hours

Prerequisite(s): PC Essentials, Windows 10, or Windows 11, Microsoft Office 365 and One Drive, Office 365 account required

The Microsoft Planner course provides a basic knowledge of how to organize to-dos and project tasks in clear plans. Planner works together with other Office applications so that you can access and exchange information quickly and easily.

PROJECT 2024 LEVEL 2

Course length: 6.5 hours

Prerequisite(s): PC Essentials, Windows 10 or Windows 11, Project Level 1, Visio Level 1, and Excel Pivot Tables

This course is designed to familiarize you with the advanced features and functions of Microsoft Project so you can use it effectively and efficiently in a real-world environment. This course covers the advanced skills a project manager needs to update a project plan in Project during the execution, monitoring, and controlling phases of a project. This course will enable you to manage the project so that it is completed on time, within budget and according to scope.

PROJECT 2024 LEVEL 1

Course length: 6.5 hours

Prerequisite(s): PC Essentials, Windows 10 or Windows 11

This course is designed to familiarize you with the basic features of Microsoft Project and covers the skills a project manager needs to create a project plan with Project during the planning phase of a project and share it with others for review.

PUBLISHER

Course length:

Prerequisite(s): PC Essentials, Windows 10 or Windows 11

This course prepares the student to create publications using the features of Microsoft Publisher. Topics covered include: creating a variety of publications by adding and editing content, formatting text, adding and formatting graphics, preparing a publication for sharing and printing.

COMPUTER SKILLS

TARGET AUDIENCE: All Interested Employees

WEBEX MEETINGS TRAINING

Course length:

This course introduces the key functions of Webex accounts and familiarizes learners with their Personal Webex Room. Students will learn to log in to the app and website, schedule meetings in Outlook and Webex, utilize meeting controls, set up and manage polling questions and results, create and manage breakout sessions, record sessions, and configure recording preferences.

WINDOWS 11

Course length: 4 hours

Note: Students who attended PC Essentials or Windows 10 don't need to attend this class.

This course introduces basic Windows 11 concepts and skills. Students will learn to log on, shut down, and restart the system; navigate the desktop, taskbar, and Start menu; work with desktop applications and multitask within Windows; explore Microsoft Office Word, Excel, PowerPoint, and Outlook; manage files and folders using File Explorer; browse the web; and customize the Start menu and desktop.

WORKDAY SKILLS

Workday

WORKDAY SKILLS

TARGET AUDIENCE: All Interested Employees

WORKDAY ABSENCE

Course length:1.5 hours

Prerequisite(s): General Navigation

Employees will learn how to enter and submit their Time Off request, such as vacation, sick and Leave of Absence for approval through the Absence application.

WORKDAY TIME TRACKING

Course length:1.5 hours

Prerequisite(s): General Navigation

Employees will learn how to enter and manage their time through Time Tracking. This session will also discuss how to submit exceptions to their schedules and monitor the approval process.

WORKDAY ABSENCE FOR PAYROLL PREPARERS AND MANAGERS

Course length:1.5 hours

Prerequisite(s): General Navigation, Time Tracking and Absence

Payroll Preparers and Managers will learn how to run the tasks needed to process absences for their employees.

WORKDAY TIME TRACKING FOR PAYROLL PREPARERS AND MANAGERS

Course length:1.5 hours

Prerequisite(s): General Navigation, Time Tracking and Absence

Payroll Preparers and Managers will learn how to enter and manage their time as well as staff members through Time Tracking. The session will discuss correcting, submitting, and the approval process.

You can submit your course requests directly in Workday

How to enroll in a course:

1. Log into Workday

2. Click Menu

3. Go to the Personal group

4. Click Learning

5. Select Discover

6. Search for the course you’d like to enroll in and submit your request

Once your request is reviewed, you’ll receive a notification confirming your enrollment or waitlist status.

Course Dates and Times may be found at https://baltcomd.sharepoint.com/ sites/BCPoint/Training or Workday Learning. Contact your Department Training Liaison or email us at employeetraining@baltimorecountymd.gov for assistance.

Note: Please be aware of the differentiation between specific certificate candidates’ only classes and those classes that are available to all Baltimore County Government employees.

TRAINTALK

Be in the know! Don’t miss a single opportunity. Sign up to receive emails about upcoming training opportunities for Baltimore County Government employees. TrainTalk is an email distribution list maintained for the purpose of publicizing training. If you want to be included in TrainTalk, send an email to employeetraining@baltimorecountymd.gov with TrainTalk in your message subject line. Work smarter for Baltimore County Government with TrainTalk!

Visit us on the web at https://baltcomd.sharepoint.com/sites/ BCPoint/Training for the following:

 Training Opportunities schedule and course descriptions

 Office of Human Resources materials

 Human Resources Information

COURSE REGISTRATION ELIGIBILITY CRITERIA

Classified and non-classified employees are eligible to participate in the designated training and career development courses offered by the Office of Human Resources.

Part-time employees working less than 18 hours per week and all occasional, temporary, and seasonal employees are typically not included in training opportunities because the limited nature of their employment does not justify the cost of training. Exceptions may include 1) training that is necessary for the employee to fully function as a member of the work group; and 2) training that enables the employee to skillfully perform the required functions of the position. In order to maximize the benefits to the agency, such training should be short-term, low cost, and the skill should be developed at the beginning of the employment period.

INCLEMENT WEATHER POLICY

Training classes are canceled if the County has declared “Liberal Leave”, “Closed”, “Delayed Opening” or “Early Departure”. A recording regarding class status during inclement weather will be available by calling 410-887-8713. We will notify you of the rescheduled training date once it has been set. Official information regarding the implementation of the inclement weather policy will be posted on the County’s website at www.baltimorecountymd.gov and on the County’s Twitter emergency site @BACOemergency. Most media outlets in the area will also report on closings and late openings, but that information is unofficial and employees should confirm on the County’s website or official Twitter feed. Revised February 17, 2015.

TUITION ASSISTANCE

The County encourages employees to continue their education by providing tuition reimbursement upon successful completion of approved courses towards a degree or certificate at accredited institutions. Non-credit programs for continuing education are excluded. Qualified employees may be reimbursed a percentage of the cost of tuition and certain other fees, excluding textbooks, up to a set maximum per fiscal year as prescribed in the County's Educational Assistance Program and the applicable Memorandum of Understanding. Applications must be submitted in the same fiscal year in which the course is taken.

Procedure: A Spend Authorization must first be created from the Expenses app in Workday, then attach the completed Application Form. Applications must be submitted prior to completion of the course for which reimbursement is sought. One (1) late-file approval will be granted during the applicant’s employment with Baltimore County. You will receive a notification when the request has been approved or denied in Workday. Upon completion of the course(s), an Educational Assistance Expense Report must be created and submitted in Workday for reimbursement. You will receive a message in Notifications when the request has been approved or denied in Workday. All applications filed outside of the fiscal year in which the course was taken will not be considered for reimbursement.

Additional information may be obtained by contacting the Office of Human Resources at (410) 887-3564 or by email at educationalassistance@baltimorecountymd.gov.

OHR TRAINING DIRECTIONS

Office of Human Resources

Allegheny Building

308 Allegheny Avenue

Towson, MD 21204

**All OHR classes are held at this location unless otherwise noted.**

From Beltway 695, take exit 26 to York Road, south. At the 3rd traffic light, make a right onto the Towson By-Pass (Bosley Avenue). Proceed to Allegheny Avenue and make a right. The Office of Human Resources is located in a historical school building on the corner of Allegheny Avenue and Central Avenue.

From the Government Center, go north on Bosley to Allegheny Avenue. Go west on Allegheny Avenue to Central Avenue. The Office of Human Resources is located in a historical school building on the corner of Allegheny Avenue and Central Avenue.

**YOU MUST DISPLAY YOUR COUNTY ID BADGE WHILE IN THE OHR BUILDING

COUNTY BADGE

AT ALL TIMES.**

Upon entering the building, please prepare to be scanned by security and present your County ID badge to the front desk receptionist who will direct you to the training room. Parking on the Human Resources lot or the Dept. of Aging lot is RESTRICTED. Any violators will be ticketed at the owner’s expense.

DO NOT PARK on the lots adjacent to or behind the Allegheny Building.

PARKING

There is ample metered parking (coins only) in the area surrounding the Human Resources building. Parking for a fee is available at the County Office Building and the following facilities:

• Library Garage – Located on East Chesapeake Avenue between the Towson Library and Maryland District Court. The address is 115 Towsontown Boulevard, Towson, Maryland 21204.

• Baltimore Avenue Garage – Located at the northeast corner of Baltimore Avenue and Susquehanna Avenue behind the County Office Building. The address is 110 West Susquehanna Avenue, Towson, Maryland 21204.

• Washington Avenue Garage – Located at the northwest corner of Washington Avenue and Susquehanna Avenue, behind the Jefferson Building and Post Office. The address is 100 West Susquehanna Avenue, Towson, Maryland 21204.

• Tolbert Garage – Located on Ware Avenue, west of Washington Avenue. The address is 108 Ware Avenue, Towson, Maryland 21204.

The CTC or OHR does not provide or stamp parking vouchers. Because of the restricted parking situation, carpooling is recommended whenever possible.

Large County vehicles bearing the Baltimore County Seal are permitted to park on Central Avenue in designated spots.

If you have a disability or other condition requiring special arrangements, contact the Training Division at employeetraining@baltimorecountymd.gov or call 410-887-8713 at least one week prior to your scheduled class.

401 Bosley Avenue

COMPUTER TRAINING DIRECTIONS

Room T115 (Tunnel Area)

Towson, Maryland 2120

**All classes are held at this location unless otherwise noted.**

The County Courts Building Bosley Avenue entrance is now closed. You can enter the facilities via the Old Court House (Chesapeake or Pennsylvania Avenues), or the New Courts Building, Circuit Court (Chesapeake Avenue) from the courtyard. The recommended entrances are through the Old Court House.

Old Court House Follow the guard's directions to the elevator. Take the elevator to the basement. Upon exiting the elevator turn left and then left again to the hallway. Go through the brown double doors and turn left again. Continue down the hall and go through the black double fire doors. Turn right and go down the stairs. At the bottom of the stairs turn left and continue to the second set of double doors on the left. At the CTC entrance, scan your County ID Badge or follow the directions for us to buzz you in.

New Courts Building After passing through the guard station, turn right and take the elevators to the ground floor. Go toward the lobby. In the lobby area you will turn right (facing the Bosley Avenue entrance) and then turn right again at the next hallway. At the end of the hall, turn right into the next hallway. Once you pass through the double doors, you will see the Computer Training Center door on the right. Scan your County ID badge, or follow the directions for us to buzz you in. If you have a County ID or Key Card, scan the card for entrance.

COUNTY BADGE

**YOU MUST DISPLAY YOUR COUNTY ID BADGE WHILE IN THE CTC BUILDING AT ALL TIMES.**

Upon entering the building, please prepare to be scanned by security and present your County ID badge to the front desk receptionist who will direct you to the training room.

PARKING

The CTC is located off the tunnel area in the basement, between the New Courts Building and the Old Court House (see map below).

There is parking available for a fee $10 all day at the garage behind the County Office Building at 110 West Susquehanna Avenue, Towson, Maryland, 21204 (near Baltimore Avenue), and other parking facilities in downtown Towson area. The CTC does not provide or stamp parking vouchers. Metered parking on the streets is not recommended. Meters have to be fed every two hours, which would cause disruptions during class time.

If you have a disability or other condition requiring special arrangements, contact the Training Division at employeetraining@baltimorecountymd.gov or call 410-887-2180 at least one week prior to your scheduled class.

OHR Employee Training and Development Course Catalog

Learning is a lifelong journey.

Let us help you continue down the pathway of success.

Table of Contents

COURSE OFFERINGS

COMPUTER SKILLS

CERTIFICATE PATHWAYS

Professional Development Certificate (PDC) Program

Core Courses

Elective Courses (Choose 2)

Elective Courses (continued)

Core Courses

CERTIFICATE PATHWAYS

CERTIFICATE PATHWAYS

SUPERVISOR’S PAGE

SUPERVISORS’ NOTES ON LINKING TRAINING AND PERFORMANCE

REFERRALS

SUPERVISORS REQUESTING AGENCY SPECIFIC TRAINING

WORKDAY LEARNING

WORKDAY LEARNING IS NOW LIVE!

PROFESSIONAL SKILLS

PROFESSIONAL SKILLS

TARGET AUDIENCE: All Interested Employees

BUILDING CO-WORKER RELATIONSHIPS

BUSINESS GRAMMAR REVIEW

BUILDING PARTNERSHIPS WITH RESPECT

BUSINESS WRITING LEVEL 1

PROFESSIONAL SKILLS

TARGET AUDIENCE: All Interested Employees

BUSINESS WRITING LEVEL 2

CHANGE: MANAGING TRANSITIONS

COMMUNICATING WITH TACT & FINESSE

DIFFICULT CUSTOMERS

PROFESSIONAL SKILLS

TARGET AUDIENCE: All Interested Employees

ENSURING A RESPECTFUL WORKPLACE

GRANT WRITING

EXCELLENCE IN CUSTOMER SERVICE

LEADERSHIP SKILLS FOR NONSUPERVISORS

PROFESSIONAL SKILLS

TARGET AUDIENCE: All Interested Employees

MYERS BRIGGS

PRESENTATION SKILLS

Must attend both classes

POWER OF LISTENING

PROFESSIONALISM IN THE WORKPLACE

PROFESSIONAL SKILLS

TARGET AUDIENCE: All Interested Employees

PROJECT MANAGEMENT

TEAM PARTICIPATION

PUBLIC SPEAKING

TIME MANAGEMENT

PROFESSIONAL SKILLS

TARGET AUDIENCE: All Interested Employees

WORKPLACE BULLYING & INCIVILITY

New! WORKPLACE COLLABORATION STRATEGIES

LEADERSHIP SKILLS

LEADERSHIP SKILLS

TARGET AUDIENCE: Supervisors/Managers PREREQUISITE: Supervisor Approval

COMMUNICATION FOR RESULTS

CONTINUOUS PROCESS IMPROVEMENT

CRITICAL THINKING AND PROBLEM SOLVING

DISC: KNOWING YOUR LEADERSHIP STYLE

LEADERSHIP SKILLS

TARGET AUDIENCE: Supervisors/Managers

EMPLOYEE ENGAGEMENT: FULLY ENGAGING THE POWER OF YOUR PEOPLE

EMPLOYEE MOTIVATION: MOTIVATING YOUR WORKFORCE

HAVING DIFFICULT CONVERSATIONS WITH EMPLOYEES

HOW LEADERS CONNECT THROUGH CONVERSATIONS

LEADERSHIP SKILLS

TARGET AUDIENCE:

New! HR MANAGEMENT OVERVIEW FOR NON-HR LEADERS

INSIGHTS INTO BETTER MENTORING

LEADERSHIP VS. MANAGEMENT

LEADING EFFECTIVE MEETINGS

LEADERSHIP SKILLS

LEADING FOR CHANGE

LEADING WITH EMOTIONAL INTELLIGENCE

LOCAL GOVERNMENT ETHICS

NEGOTIATING BASICS FOR SUCCESS