STEP-BY-STEP ONLINE RENEWAL INSTRUCTIONS We recommend that you print this document for reference and ease of use. 1. PIONEER CENTER WEBSITE a. Desktop: go to pioneercenter.com and click on My Account in the upper left hand corner of the website. b. Mobile: go to pioneercenter.com and click on the shopping cart icon in the upper right hand corner of the website. Select My Account. 2. LOGIN a. Login with your Username and Password. Your Username is the email address associated with your subscription. If you do not know which email address is on file, please call (775) 434-1050 for assistance. If you have forgotten your account password, click “Forgot your password?” to reset it. 3. ACCOUNT HOME PAGE a. Desktop: once logged into your account, navigate to the left-hand side menu bar and click on Account Information. b. Mobile: once logged into your account, click on the My Account dropdown menu and select Account Information. 4. ACCOUNT INFORMATION PAGE a. Before clicking into your offer, review your contact and address information to ensure everything is correct. After you make any needed changes, navigate to the left-hand side menu bar or dropdown menu for Mobile devices and click on Offers. 5. OFFERS PAGE a. You will see the offers that are available to you. Underneath 25-26 Broadway Comes to Reno Subscription Renewal, click ADD TO ORDER. i. If you have multiple subscriptions on the same performance day: click ADD TO ORDER. Once you are on the Shopping Cart Page, click back into My Account, click on your Offers tab, add your additional subscription(s) to your shopping cart, and continue with steps 5 through 9 to complete your order. ii. If you have multiple subscriptions on different performance days: each subscription should be purchased separately. Once you click ADD TO ORDER for your first subscription package, continue with steps 5 through 9. Once you have fully completed your first order, go back into your account and complete steps 1 through 9 for your remaining subscription package offers. iii. If at any point you make a mistake by accidentally clicking the red X button or adding subscriptions from different performance days together into one order, log out of your account and log back in to start the renewal process over from step 1. 6. SHOPPING CART PAGE a. The shopping cart page allows you to see the details of your subscription package including your seat locations and subscription price. If you have changes you want to make to your subscription package, please DO NOT click on the red X button. The following page will include a box to request changes to your subscription package before you checkout. b. Click CONTINUE.
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