How to Renew Your Broadway Seats

STEP-BY-STEP ONLINE RENEWAL INSTRUCTIONS 1. PIONEER CENTER WEBSITE a. Desktop: go to pioneercenter.com and click on My Account in the upper left hand corner of the website. b. Mobile: go to pioneercenter.com and click on the shopping cart icon in the upper right hand corner of the website. Select My Account. 2. LOGIN a. Login with your Username and Password. Your Username is the email address associated with your subscription. If you do not know which email address is on file, please call (775) 686-6600 for assistance. If you have forgotten your account password, click “Forgot your password?” to reset it. 3. ACCOUNT HOME PAGE a. Desktop: once logged into your account, navigate to the left-hand side menu bar and click on Account Information. b. Mobile: once logged into your account, click on the My Account dropdown menu and select Account Information. 4. ACCOUNT INFORMATION PAGE a. Before clicking into your offer, review your contact and address information to ensure everything is correct. Be sure to double-check that the ZIP code on file matches the billing ZIP code associated with your credit card. After you make any needed changes, navigate to the left-hand side menu bar or dropdown menu for Mobile devices and click on Offers. 5. OFFERS PAGE a. You will see the offers that are available to you. Underneath 26-27 Broadway Comes to Reno Subscription Renewal, click ADD TO ORDER. i. If at any point you make a mistake by accidentally clicking the red X button or adding subscriptions from different performance days together into one order, log out of your account and log back in to start the renewal process over from step 1. 6. SHOPPING CART PAGE a. The shopping cart page allows you to see the details of your subscription package including your seat locations and subscription price. If you have changes you want to make to your subscription package, please DO NOT click on the red X button. The following page will include a box to request changes to your subscription package before you checkout. b. Your season seats are reserved for Hamilton as a special add-on for this year and have been automatically added to your shopping cart. If you do not want to add Hamilton tickets to your season package, click the red X button to remove them from your shopping cart. Your season seats might not be available if you choose to purchase Hamilton tickets at a later date. You must purchase your season package to purchase Hamilton tickets at this time. c. Click CONTINUE. 7. QUESTIONS PAGE a. Custom seat request (optional): you can provide information on any changes you want to request for your subscription package by clicking into the box underneath the question and typing your requests. Be as specific as possible so that our expert staff can make the best seating decisions for