Main Street Industry News - May 2019 by Cathy Klasi

INSIDE Cyber Criminals Take an Easy Path: Small Business » 7 Self-Driving Vehicles: Still Pretty Scary » 12 Social Media: A Love-Hate Relationship » 16 Distracted Driving: It’s Not Just Smartphones » 28

Photo by Amber Renae

May 2019 | Published Monthly

Andy Kraus, CPCU | Vice President of Agencies | 800.742.7433 | akraus@fmne.com

fmne.com

Did you know that PIA’s company council, The PIA Partnership, has conducted nationwide research about the insurance buying preferences of small business owners? The research is encouraging because it found that small business owners strongly prefer independent insurance agents as they make choices in today’s online world. However, the results also serve as a wake-up call that agents must take steps to continue to demonstrate their value and also be more engaged online. PIA and the companies belonging to The PIA Partnership have created a public website that helps agents understand PIA’s findings. PIA members also have access to a private website containing a series of strategies and tools to help them stay ahead of online competition in commercial lines. To access the newest PIA Partnership project, Small Business Insurance & The Internet — The Voice of the Commercial Lines Customer, visit us at www.pianet.com/voiceoftheclcustomer. If you are not a PIA member and want to access all of the tools available through this program, contact us for a membership application or visit us online at www.pianet.com/joinpia.

National Association of Professional Insurance Agents 400 N. Washington St., Alexandria, VA 22314-2353 www.pianet.com | membership@pianet.org | (703) 836-9340

Cyber Criminals Take an Easy Path: Small Business | 7 Chubb just released a study that is setting off alarms in the small business community. Cyber criminals are increasingly switching targets. The Trump Administration and Flood Reforms | 8 People worried about global warming and the Trump administration have finally found some common ground. Data Sharing & Insurance | 10 California has a new data sharing law called the California Consumer Privacy Act. It goes into effect next year and places heavy restrictions on how companies can share the data they gather about you and what they need to tell you about what they’ve collected. Self-Driving Vehicles: Still Pretty Scary | 12 AAA just released a study on self-driving vehicles. It found the concept is much loved by technology companies and the auto industry but not so much by consumers. A.M. Best: 2018 Insurer Performance | 14 A.M. Best has published a report on the performance of insurers in 2018. It is titled, Hurricanes, Wildfires Weigh Down U.S. Property/Casualty Performance for SecondStraight Year, and concludes the insurer overall financial performance in 2018 fell by a slight margin.

Synchronize Agency Teamwork | 18 April 15th has come and gone. Hopefully, you didn’t end up having to pay, and by that date all of your 2018 taxes are behind you. Your Taxes: Paycheck Withholding Changes | 21 April 15th has come and gone. Hopefully, you didn’t end up having to pay, and by that date all of your 2018 taxes are behind you. Distracted Driving: It’s Not Just Smartphones | 28 Most of the talk these days about distracted driving involves the use of smartphones, texting, handheld talking and checking email and websites.

PIA NE IA EVENTS Annual Convention - June 5-6, 2019 Be a Hero: Agency, Clients, Family, Community, Country | 24 Upcoming Events Calendar 2019 | 30 Professional Insurance Agents NE IA and The National Alliance Nebraska and Iowa CIC & CISR Designation | 33

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CYBER CRIMINALS TAKE AN EASY PATH SMALL BUSINESS

Chubb just released a study that is setting off alarms in the small business community. Cyber criminals are increasingly switching targets. Where they used to focus on large corporations and government, they are now finding small business to be much more fertile territory. Spokesman Patrick Thielen — the senior president of Chubb’s financial lines — said the report looks at the new types of ransomware that blocks businesses from accessing their own networks until a ransom is paid. “Cyber criminals typically don’t target specific small businesses, but they increasingly use tools that target their vulnerabilities. Those vulnerabilities are at times technical, like unpatched software or poorly configured hardware,” he said. “But even more common are those vulnerabilities involving employees who may use weak or compromised passwords, or may inadvertently click something they shouldn’t have.”

2018 Cyber Claims Reported to Chubb • 21% of cyber incidents are phishing • 20% due to errors • 14% came from hacking Chubb’s head of North American claims is Anthony Dolce. He agrees with Thielen and says businesses need to be aware. And more importantly — small business needs to take preventative steps. “Cyber criminals know that SME leaders may mistakenly think that cybersecurity services are beyond their means, which makes SMEs more vulnerable to an attack,” he said. “However, we are living in an age where cyberattacks are constantly evolving and threatening businesses of all sizes, but especially small to mid-size businesses. Therefore, it remains critical for companies to understand this present age and develop strong risk-mitigation strategies to lessen the impact of cyber threats.”

Source: Insurance Business America | Photo by Markus Spiske

May 2019 | Main Street Industry News | www.pianeia.com | 7

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THE TRUMP ADMINISTRATION AND FLOOD REFORMS People worried about global warming and the Trump administration have finally found some common ground. The administration wants an overhaul of the National Flood Insurance Program (NFIP) that forces communities in flood prone areas to do a better job of planning for extreme weather. The changes are coming through the Federal Emergency Management Agency (FEMA). It is the NFIP’s administrator. Those changes will tie premiums to the actual risk instead of whether a home is inside or outside a 100-year flood plain. The changes are set to go into effect in 2020. Union of Concerned Scientist spokeswoman Shana Udverdy said, “This is badly needed” and

added it is “a huge step in the right direction, so we can let communities, particularly those communities that have been repetitively flooded, know what their actual risk is.” Not totally gung-ho, she also says the union worries about the issue of affordability. There is the worry that the push will increase homeowner insurance rates. “How do we protect those people that are historically disadvantaged and low-income, and that are also on the front lines of flooding?” Udverdy asked. FEMA’s deputy associate administrator for insurance and mitigation David Marstad calls its new plan Risk Rating 2.0. The concept comes from the flooding caused by hurricanes in 2017 and from a large flood in Baton Rouge,

May 2019 | Main Street Industry News | www.pianeia.com | 8

TOP STORIES Louisiana in 2016. That flooding caused damage to homes that didn’t have flood insurance because the NFIP didn’t accurately measure risk. A new system of mapping, pricing and risk will be implemented. “The new rating plan will help customers better understand their risks,” Maurstad pointed out and added, “I believe that will actually increase the demand for our product.” As you know, most people with flood insurance get that insurance from the NFIP. It has 5 million policyholders and 3.5 million of those are single-family dwellings. And in spite of the large increase of losses from flood on a national level, the NFIP says it is selling 10% fewer flood policies than it did in 2009.

home on the edge would see a 57% drop in its rate and the one closer to the center will have a rate that doubles. No doubt the proposed changes will receive attacks from politicians. A few years ago when Congress raised premiums to look like actual risk, public and political opposition was instant. Two-years later the changes were rescinded. Maurstad said the big difference now — and the real need for change — is flooding that has grown worse. “We’re seeing more intense events,” Maurstad said. “We’re going to have a program that’s going to be able to serve the nation better in the years to come.” Sources: Carrier Management, Insurance Journal Photo by Jim Gade

Marurstad isn’t quite sure how the new system is going to impact rates. “We’re not going to design it to either increase or decrease revenue,” he said. “Our effort is to improve our product and price it more fairly.” FEMA’s press secretary Elizabeth Litzow said whether rates go up or down isn’t the point. “Risk Rating 2.0 will be introducing new sources of flooding, such as intense rainfall, that have not been previously considered in the rating structure,” Litzow said. “While these new sources of flooding have a lesser impact on risk and rates than those already considered, their introduction could result in the increased premium levels.”

It’s one more way We Insure Peace of Mind. Making it easier for our agency partners to help their clients. That’s our inspiration for creating our new Columbia Safeguard businessowners product, and TouchPoint System, our custom quoting platform.

Risk Rating 2.0 will use private-sector data to calculate the real flood threat to individual homes. In a test done last October on two homes, FEMA found a home on the edge of a 100-year flood plain had a lower flood risk than one closer to the center. The current system says both homes pay the same premium rate. Under Risk Rating 2.0, the

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May 2019 | Main Street Industry News | www.pianeia.com | 9

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DATA SHARING & INSURANCE California has a new data sharing law called the California Consumer Privacy Act. It goes into effect next year and places heavy restrictions on how companies can share the data they gather about you and what they need to tell you about what they’ve collected.

STUDY: 47,000 OPINIONS

Congress is looking at a similar law to apply to the entire country. Companies like Google, Apple, Facebook and others oppose what Congress is doing and what California has already done. They say the benefits of what is practically free access to the Internet or to other services they provide outweigh what is done with the data. If more restrictions are placed, then people will have to pay more for those services.

Over half say they’d share their data for benefits like faster loan approval and personalized offers on things like gym memberships and more. For us — insurance professionals — we find consumers are interested in premiums that are personalized for them and with pay as you go insurance.

are interested in adjusted car insurance premiums based on safe driving

52%

are interested in exchanging lower life insurance premiums for sharing data on their lifestyle

60%

like pay as you drive auto insurance where the less you drive, the lower the rate

81%

are willing to share income, location and lifestyle habits for the rapid approval of a loan

57%

like the idea of savings tips based on spending habits

STUDY: MOST & LEAST WILLING TO SHARE DATA

Maybe a lot more? So what do consumers think about the whole thing? Not as much as regulators think. Or says a new study from Accenture. Its Global Financial Services Consumer Study said that 60% of us are okay with sharing location data and our lifestyle information. Anything to keep the price of those services down.

64%

67%

of the Chinese surveyed don’t mind personal data sharing

50%

of people in the U.S. don’t mind data sharing

40%

of people in the U.K. and Germany don’t mind data sharing

The privacy management company TrustArc says 86% of the companies working in California aren’t ready for the California Consumer Privacy Act. Spokesman Chris Babel said complex tools are needed to identify the data collected, organize it and give consumers easy access to what data they company has belonging to them. “It’s expensive, time-consuming, and difficult,” Babel said. “And there’s a host of things people are looking toward to help.”

Sources: Digital Insurance, Fortune | Photo by Lukas Blazek

May 2019 | Main Street Industry News | www.pianeia.com | 10

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May 2019 | Main Street Industry News | www.pianeia.com | 11

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SELF-DRIVING VEHICLES

STILL PRETTY SCARY

emergency braking and the stay-in-your-lane features of many of today’s modern autos as proof. At least they require a driver to remain alert and focused on the road. The autonomous vehicle does not.

AAA just released a study on self-driving vehicles. It found the concept is much loved by technology companies and the auto industry but not so much by consumers. A year ago — before the fatal crash by an Uber test vehicle and other high-profile crashes — 63% of us said we are afraid to ride in a fully autonomous vehicle. The current survey says that figure has grown to 71%. Greg Brannon is AAA’s director of automotive engineering and industry relations. He said, “It’s possible that the sustained level of fear is rooted in a heightened focus, whether good or bad, on incidents involving these types of vehicles. Also it could simply be due to a fear of the unknown.” We are — however — willing to trust vehicles with limited automated applications. • 53% said they trust the technology in lowspeed, short-distance forms • 44% said they’re comfortable with autonomous food-delivery vehicles • Just 20% said they trust an autonomous vehicle to transport their loved ones AAA said personal experience will likely improve how we view these vehicles. It points to things like adaptive cruise control,

“Despite fears still running high, AAA's study also shows that Americans are willing to take baby steps toward incorporating this type of technology into their lives,” Brannon said. “Hands-on exposure in more controlled, low-risk environments coupled with stronger education will play a key role in easing fears about self-driving cars.” While a heavy majority of us don’t look forward to the arrival of the self-driving vehicle, a huge percentage said it’s just a matter of time before they get here, and are here to stay. A slim majority — 55% — said they think most cars will have the ability to drive themselves by 2029. Those not wanting them to get here by 2029 — or get here at all — said: • They don’t want to give up driving • They don’t trust autonomous vehicles • They have issues with technology One interesting factoid from the AAA report has to do with the manufacturers. The companies doing the heaviest lifting on the technology are working to make them available for ride-sharing like Lyft, Uber or taxis, or for delivery services. It’s these services — Brannon said — that will help ease us into the future. ”Americans are willing to take baby steps toward incorporating this type of technology into their lives,” he pointed out. “Hands-on exposure in more controlled, low-risk environments coupled with stronger education will play a key role in easing fears.” Sources: The Drive, Insurance Journal, PropertyCasualty360.com

May 2019 | Main Street Industry News | www.pianeia.com | 12

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May 2019 | Main Street Industry News | www.pianeia.com | 13

TOP STORIES

A.M. BEST:2018 INSURER PERFORMANCE A.M. Best has published a report on the performance of insurers in 2018. It is titled, Hurricanes, Wildfires Weigh Down U.S. Property/Casualty Performance for SecondStraight Year, and concludes the insurer overall financial performance in 2018 fell by a slight margin. Above-average catastrophe losses are the cause of the Best conclusion. The ratings service also says the losses countered the positives of the tax reforms passed in 2017. Best said the catastrophes were of historic proportion and pointed to California’s devastating wildfires and a bunch of hurricanes that caused equally devastating losses. The report also says expenses outdistanced revenues. A 3.2% drop in net investment income topped the 3.1% increase in premium revenue. Speaking of growth in premium revenue, A.M. Best’s report says insurers saw doubledigit increases in other income but it was not enough to increase the total operating income. So overall there was a 6.7% decrease

in operating income. It was mostly due to a downturn in the equity market toward the end of 2018. Best’s report did have good things to say about the tax reforms. It said insurers were able to defer $17.8 billion in asset write-downs. Overall there was a 70% decline in overall income taxes. That turned into a more than double net income of $17.1 billion. The negative is in 2019, those cuts will be passed down to shareholders via stock repurchases and dividends. Pre-tax returns on equity — on average — fell for the fourth straight year to 7.0%. Increased competition has impacted premium growth. Then there’s higher claims costs on multiple lines of business. Lastly, A.M. Best says mergers and acquisitions played a role in the slight drop in 2018’s financial results. Due to large-scale acquisitions, stockholder equity fell 4%. Source: Insurance Journal Photo by Marcus Kauffman

May 2019 | Main Street Industry News | www.pianeia.com | 14

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MEDICARE FOR ALL UNITEDHEALTH GROUP CEO ON THE ATTACK

Presidential candidate and Vermont Sen. Bernie Sanders — and many Democrats — want the nation go to a Medicare for All health care system. Depending on who you talk to, the program will cost somewhere around $33 trillion over 10-years. Unaffordable. Sanders and the Medicare for All supporters deny that it’s that expensive. But most experts agree it is unaffordable. UnitedHealth Group CEO David Wichmann believes it is and he’s attacked the idea as the “wholesale disruption of American health care [that] would surely jeopardize the relationship people have with their doctors, destabilize the nation’s health system, and limit the ability of clinicians to practice medicine at their best.” He made that comment, and others at a recent conference. Wichmann added the costs involved will “surely have a severe impact on the economy and jobs — all without fundamentally increasing access to care.” Wichmann is not alone. Most health insurance companies oppose the plan. But it more or less does away with the concept of private insurance so that’s not surprising. However, until Wichmann’s very public comments, CEOs from these companies have pretty much avoided making comment. Work to do away with the proposal has been done behind the scenes via lobbyists and advocates. Sanders earned the ire of Wichmann when he criticized United Health CEO Steve Nelson

who was heard in a leaked audio file telling employees that the company is working to defeat the proposal. “Our message to Steve Nelson and UnitedHealthcare is simple: When we are in the White House your greed is going to end,” Sanders said in a tweet. Sanders is not alone in his views. In two weeks we’ll present a story that outlines the proposals for healthcare by the other Democratic presidential hopefuls. In reality, Medicare for All does not have a prayer of passing in Congress. To even have a shot the Democrats will need to regain control of the Senate and have sizable majorities in the Senate and the House, and have control of the White House. That’s a tall — and likely unobtainable — order. Plus, Democratic leaders like House Speaker Nancy Pelosi say they are concerned about the cost. She says it’s unlikely we’ll see a bill creating Medicare for All getting a floor vote. That said, Wichmann said UnitedHealth — like many health insurers — wants to see some kind of universal coverage. What he doesn’t want is seeing it done via a government takeover of the entire healthcare system. “The path forward is to achieve universal coverage, and it can be substantially reached through existing public and private platforms," Wichmann said. Source: The Hill | Photo by Bill Oxford

May 2019 | Main Street Industry News | www.pianeia.com | 15

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SOCIAL MEDIA

A Lđ&#x;’–VE/Hđ&#x;˜ĄTE RELATIONSHIP We donâ€™t like social media big shots like Twitter and Facebook. Or so says an NBC News/ Wall Street Journal poll. It found a high percentage of us say these sites do nothing positive. In fact, they do more to divide us than they do to unite us. Respondents say the sites spread falsehoods that some try to pass off as legitimate news.

Six in ten of us â€” or 60% â€” donâ€™t trust Facebook to protect vital personal information. Going a step farther, when it comes to the economy, the poll things technology has more positives and benefits than drawbacks. However, half of us want to see the largest technology companies â€” Apple, Google, Amazon and Facebook â€” broken up. Micah Roberts is a spokesman for the Republican-leaning Public Opinion Strategies. He said, â€œSocial media â€” and Facebook, in particular â€” have some serious issues in this poll.â€? And then he added, â€œIf America was giving social media a Yelp review, a majority would give it zero stars.â€? When asked if the federal government should break up the largest tech companies like Apple, Amazon, Facebook and Google: 47% said yes 50% said no

HOW WE VIEW SOCIAL MEDIA â€˘ 82% â€” wastes our time â€˘ 15% â€” say they help us use our time well â€˘ 61% â€” spreads unfair attacks and rumors â€˘ 32% â€” say it holds public figures and corporations accountable â€˘ 57% â€” it divides us â€˘ 55% â€” spreads lies and falsehoods â€˘ 35% â€” say these sites do more to bring us together. Younger respondents to the poll are less likely to say social media divides us than older respondents.

DO WE TRUST TECHNOLOGY GIANTS? (when it comes to our personal information)

â€˘ 28% donâ€™t trust Amazon â€˘ 37% donâ€™t trust Google â€˘ Facebook is 36% positive, 33% negative â€˘ Twitter is 24% positive, 27% negative â€˘ 35% donâ€™t trust the federal government When it comes to the collecting of personal information, most of us say giving these companies our personal information to pass onto advertisers is not an adequate trade-off for free or for lower priced social media services: 74% say it is not an acceptable trade off 23% are good with the trade off

May 2019 | Main Street Industry News | www.pianeia.com | 16

TOP STORIES Jeff Horwitt of Hart Research Associates is a pollster for Democrats. He said â€œIf these were political candidates, it would be one thing. But for companies, youâ€™d think these ratings would be [more] on the positive side.â€?

MORE... â€˘ 69% use social media once a day or more often â€˘ 63% pay bills online â€˘ In the last couple of years, 48% have made an effort to limit how often they use their smartphone â€˘ 42% have made an effort to limit or stop using social media in the last couple of years â€˘ 42% have applied for a job using an online job search site â€˘ 33% listen to podcasts to get news and information â€˘ 26% have blocked or unfriended someone on Facebook or another social media site because of their political opinions â€˘ 26% use a personal assistant device like Alexa or Google Home â€˘ 24% have used a ride-sharing app like Uber of Lyft in the last month â€˘ 18% have used an online dating app or website â€˘ 14% play an online multi-player video game

WHAT AGE SHOULD A CHILD BE TO HAVE THEIR OWN SMARTPHONE? â€˘ 42% said 15 or older â€˘ 40% said 12 to 14 â€˘ 11% say 11 and younger Source: NBC News | Photo by Sara KurfeĂ&#x;

đ&#x;’–đ&#x;˜Ą

TOP STORIES

Synchronize Agency Teamwork A crew rows in perfect synchronization; it seems they are all doing the same job. Not so. The stern sets the pace, the middle provides the power, and the bow influences how the boat steers. An agency crew should work the same way. Yet, salespeople don’t get why the service team asks so many questions. And the service team can’t understand why salespeople are so pushy and last minute with EVERYTHING!

SOUND FAMILIAR? Teams need diversity to row smoothly. Processors pick up the details that the producers overlook, while the producers attack new business opportunities confident that the CSRs are keeping existing accounts happy. The power of synchronization toward a common goal! With the same strengths, it wouldn’t be long before the team loses momentum, goes in circles or even sinks. But, how do you make those differences work for you, not against you? The power of behavioral insight gives your crew a way to understand not only their own individual strengths (and challenges), but those of each team member… building appreciation for those differences that annoy us most. Sure, salespeople are pushy and last minute, but that means they can negotiate wins for the agency and keep the sales pipeline full. Yes, the service team asks a lot of questions, but that means they can respond accurately to any problem a customer throws their way. Learn how to synchronize your crew at our PIA exclusive webinar, 3 Easy Ways to Synchronize Teamwork in Your Agency, on May 15 at 2 PM ET.

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THE HARTFORD’S FLOOD PROGRAM

PIA MEMBERS - ACCESS THE TOOLS, TECHNOLOGY AND SUPPORT YOU NEED TO GROW YOUR FLOOD BUSINESS The Hartford and PIA have joined together to make it easier for PIA member agents to provide their clients with flood coverage through The Hartford. The program is available to PIA members and their policyholders in all 50 states and Puerto Rico. HELPING YOU MARKET • On demand training • Webinars • Marketing materials and newsletter • Dedicated Flood Sales Executive • Access to Transfer Consultant – we make moving your flood business to The Hartford easy • Access to Training Consultant – we help you build flood expertise ADVANCED TECHNOLOGY FOR EASE OF DOING BUSINESS • Flood zone determinations • SEMCAT and Vertafore integrated flood quote technology • Electronic application submission • Assistance in obtaining elevation certificates • Technological upgrades due to legislative changes MEASURING YOUR SUCCESS • Claims reporting • Policy database download and maintenance • Electronic movement of premium and commission funds • Increased revenue with competitive commissions • Reports on demand • Repetitive loss review

THE PIA ADVANTAGE When you participate in PIA National’s official flood insurance program from The Hartford, you have the power of PIA behind you. PIA’s dedicated staff is ready to help if you need assistance. And, you’ll have access to The Hartford’s Flood Insurance Marketing Support Center. CONTACT US For more information about The Hartford’s Flood Insurance program for PIA agents, contact your local Flood Sales Executive: Michele Battis Phone: 704-972-5918 Email: Michele.Battis@thehartford.com

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The Hartford® is The Hartford Financial Services Group, Inc. and its subsidiaries, including issuing companies, Hartford Fire Insurance Company, Hartford Insurance Company of the Midwest and Hartford Underwriters Insurance Company. Its headquarters is in Hartford, CT. All policies are written subject to the National Flood Insurance Program. Please note that this product is available in most states. Features and credits may vary by state. For simplicity, this brochure does not include all the features, exclusions and limitations of the policy. For full information, The Hartford suggests that you read your policy or consult with your independent agent. On all losses and claims, policy terms apply. All information and representations herein are as of March 2018 PLA245-1 © March 2018 The Hartford Financial Services Group, Inc. All rights reserved.

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YOUR TAXES PAYCHECK WITHHOLDING CHANGES

April 15th has come and gone. Hopefully, you didn’t end up having to pay, and by that date all of your 2018 taxes are behind you. Next up — this year’s challenge. It appears the IRS will be implementing more changes based on the tax reforms enacted for the 2018 earning year. The change that will impact most of us has to do with what is withheld from your check. A new W-4 form is going to be issued that the IRS says better balances what is withheld from your check to what ought to be withheld. In other words, you shouldn’t end up owing and the IRS ought not end up owing you. That form is currently under construction. Pete Isberg works for the payroll and human resources consulting company, ADP. He says the new form makes the simple more complex, and filling it out will be almost like doing your taxes all over again. Isberg noted the final form hasn’t been released yet but he and other tax preparation companies and payroll firms have seen a draft. “It’ll be a much bigger pain,” he said. “The accuracy will be 100 percent, but the ease-ofuse will be zero.”

The purpose of the release of the draft was to get feedback from them. Isberg said the form asks for: • Non-wage income like interest and dividends • What you’ll itemize and other deductions • Income tax credits expected for the tax year • Those with multiple jobs to estimate annual wages “It looked a lot more like the 1040 than a W-4,” Isberg says. In fact, the new form — he says — is so complex that it references 12 IRS publications that will help you fill it out. The worry of his company and others is confusion. Employers will be confused as to what it should contain and so will employees. Training will likely be required. Isberg also noted that some worry that the form probes into issues that workers might not want to share with their employers like how much their spouse makes, or whether they have another job on the side.

May 2019 | Main Street Industry News | www.pianeia.com | 21

TOP STORIES IRS spokeswoman Anny Pachner said those concerns are being taken into account and the next version — in May of this year — will make some changes. In the meantime, “We encourage taxpayers to take advantage of that opportunity and send us comments on the redesign,” she said. Once those comments are received, a changed version will be released mid-summer. That may not help. Kathy Pickering of the H&R Block Tax Institute said you’ll need a tub load of information to fill out the form. They include past 1099 forms, paystubs from last year’s earnings and more; things like: • Your filing status • Number of dependents

• Information about your itemized deductions such as home mortgage interest, state and local taxes, and charitable deductions • Earnings from all jobs • Information about non-wage income such as business income, dividends, and interest “If you’re married, and both you and your spouse work, it will also be helpful to know information about your spouse’s income,” she also pointed out. Plus, adding to the complication, states are also looking at new withholding forms. Source: MSN Money | Photo by Sharon McCutcheon

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www.avyst.com/mypia

"WHERE IRELAND MEETS THE HEARTLAND"

Thursday, June 6th REGISTRATION & LUNCH SHOTGUN START AT AWARII DUNES GOLF AWARDS AND PRIZES

12:00 PM 1:00 PM 5:30 PM

Awarii Dunes Golf Club is located just five miles south of Kearney off Highway 44. This 18-hole championship course measuring approximately 7,000 yards was built on sand hills (dunes) created by nature, not man. The course winds through, around, and sometimes up and over these dunes. Those looking for an Irish experience in the heartland of America will find it at Awarii Dunes. Award-Winning Course Architect, Jim Engh, believes Awarii Dunes “Could be one of my best!” Voted one of the 10 Best Public Golf Courses in Nebraska By Best Things Nebraska Representatives of numerous businesses that support our association are eager to visit with you. Many will have refreshments and hole sponsor contests throughout the course. Be sure to bring plenty of business cards and make the most of this opportunity to make new contacts and strengthen established relationships. Awarii Dunes Golf Course; 592 South Road, Axtell, NE 68924 5 miles south of Kearney off Hwy 44

Wednesday, June 5th Registration/Cocktail Hour Welcome Presentation of Awards/Scholarship Dinner Keynote Address

5:00 6:00 6:15 6:45 7:30

PM PM PM PM PM

“Leadership Lessons from 20 years in Special Ops, SEAL Team and the Sports Elite” Commander Jack Riggins, USN (SEAL) Retired and native of Fremont Nebraska Cdr. Jack Riggins will be speaking at our convention creating an inspiring & unforgettable experience for those in attendance. A leadership expert, Jack has consulted with numerous pro-athletes, Olympians, NCAA Teams and business leaders across the United States. Cdr. Riggins will give us real-life examples and the skills needed to get the best out of our Producers, Agency Owners, CSR’s not only as leaders but also as community members. This is a MUST SEE & HEAR event that will benefit your entire staff. As a real American HERO, Cdr. Riggins will inspire our members on how they can be a real-life HERO to their agency, clients, family, community, and country.

Entertainment

9:00 PM

Gage Wiggins, Singer/Songwriter, will be performing various popular covers, blues tunes & his original music while you mix and mingle with reps and PIA members.

Thursday, June 6th Breakfast with the Presidents

7:00 AM

Sit down with Past Presidents and learn more about the benefits about becoming active in your association with PIA. Everyone is welcome & is encouraged to attend.

Morning Session Industry Updates Legislative Updates Panel Discussion

8:30 9:00 9:45 10:00

AM AM AM AM

Panel Discussion: “What you need to know about Worker’s Compensation in 2019.” This panel discussion moderated by Jim Dobler, PIA Legislative Coordinator, will feature timely topics for our members including, but not limited to, agricultural worker’s compensation exemption and insuring Contractors with their special requirements. Learn from experts including a Nebraska Department of Insurance representative, Attorneys who specialize in Worker’s Compensation and some of our PIA NE/IA STAR Partners. Plan to attend this lively discussion affecting rural and urban agencies in the insurance industry today!

REGISTRATION NAME_______________________________________________________________________________ ADDRESS____________________________________________________________________________ COMPANY/AGENCY_________________________________________________________________ CITY/STATE/ZIP_______________________________________________________________________ PHONE____________________________________ EMAIL____________________________________ Non-Member

Member

Convention Registration: (INCLUDES COCKTAIL HOUR, KEYNOTE SPEAKER, AWARDS DINNER, EVENING ENTERTAINMENT, BREAKFAST W/THE PRESIDENTS, INDUSTRY UPDATE AND ISSUES, LEGISLATIVE UPDATE AND PANEL DISCUSSION)

$100

$85

Golf Outing at Awarii Dunes: (INCLUDES GOLF, CART, RANGE, 1 DRINK TICKET, LUNCH, HOLE PRIZES & AWARDS)

$95

$80

Discounted rate for both Convention & Golf! (INCLUDES GOLF AND ALL CONVENTION EVENTS)

$185

$150

First-Time Convention Member Registration! (INCLUDES GOLF AND ALL CONVENTION EVENTS)

N/A Join PIA Today!

$140

Payment Due: _______________________ Group of Four for Golf:

Payment Information: Amount Enclosed:

Check #:

Card Number: Amount Enclosed: Signature:

Mail to: PIA of NE IA 920 S. 107th Ave., Suite 305, Omaha, NE 68114 Fax: (402) 392-2228 Questions? Email frontdesk@pianeia.com or education@pianeia.com

110 2nd Ave, Kearney, NE 68847

You are responsible for making your own hotel reservation by contacting the hotel directly at (308) 237-5971 and request the group name “Professional Insurance Agents” for our special rate of $118. A block of rooms has been reserved for June 5-6, 2019. The special room rate will be available until May 5th or until the room block is sold out.

PIA NE IA EVENTS

DISTRACTED

DRIVING

Most of the talk these days about distracted driving involves the use of smartphones, texting, handheld talking and checking email and websites. However, new research from Root Insurance and Wakefield Research says other distractions exist and are not only prevalent, but theyâ€™re just as dangerous.

ITâ€™S NOT JUST

Partial List

SMARTPHONES

May 2019 | Main Street Industry News | www.pianeia.com | 28

Hairstyling Shaving Doing makeup Playing with pets Changing clothes Eating Controlling children Photo Credit: Dylan Gillis

PIA NE IA EVENTS Root Insurance director of data science for telematics Joe Plattenburg said over half of the people they talked to say distracted driving is one of their top driving worries. “The number of distractions are increasing,” Plattenburg said, “And so is the need for companies and drivers to find new ways to encourage focused driving.” Not only that, but distracted driving is also an insurance problem. And all this comes into play and is important to Root Insurance because it uses smartphone technology to help its customers get better rates based on how they drive. However, a lot of Root’s clients aren’t going to get much help because many admit to excessive cellphone use while driving. • A high percentage admitted to spending an average of 13-minutes a day interacting with their mobile device while driving • 38% say they check mobile devices while behind the wheel • An equal number say they don’t even put their phones down when they see law enforcement on a street or highway Plattenburg said 99% of drivers Root Insurance and Wakefield polled said the cellphone is among their top-three distractions. • 52% said they get distracted by group texts and chain emails • 33% said social media is a cause of distraction while driving • 18% say attention from the road has strayed because of streaming video like a movie trailer or a TV show

Ironically, the Root/Wakefield survey found many of us to be hypocrites. A high percentage were totally intolerant of distracted driving though they are — themselves — distracted drivers. • 90% said they give an Uber or Lyft driver a bad rating for texting while driving • Yet, 40% say they have texted while driving • 90% — however — say they are much better drivers than Uber or Lyft drivers Other distracted driving stats from the survey: • 30% say they have steered a vehicle with their knee or chin while driving • 18% say they have engaged in groom — hairstyling, makeup, shaving, etc. — while driving • 13% say they’ve played with a pet while driving • 12% say they’ve changed clothes will driving

What’s the point of the Root Insurance-Wakefield survey? Root Insurance CEO Alex Timm said, “Root’s mission is to help drivers make better decisions on the road, and the industry standard fear tactics are clearly not working.” Source: Carrier Management | Photo by Andraz Lazic

May 2019 | Main Street Industry News | www.pianeia.com | 29

PIA NE IA EVENTS

Upcoming Events Calendar 2019 For information and to register Click Here or call (402) 392-1611.

Date

Class/Webinar

Where

May 8, 2019

CISR: Insuring Commercial Property

Des Moines

Hilton Garden Inn Des Moines/Urbandale

May 14, 2019

*NEW* Homeowner's Policy Coverage Concerns for the Modern Family

NE/IA

Webinar: 12:00PM - 3:00PM

May 15, 2019

A Walk Around the Farm: Farm Liability Considerations

NE/IA

Webinar: 12:00PM - 3:00PM

May 22, 2019

CISR: Elements of Risk Management

Hiawatha

Kirkwood Linn Regional Center

May 22, 2019

Contractors, Contractors, Contractors

NE/IA

Webinar: 12:00PM - 3:00PM

May 23, 2019

Catastrophe: The Coverage Expertise You'll Need When It Matters Most

NE/IA

Webinar: 8:00AM - 11:00AM

May 23, 2019

On Ethics: Data, Dilemmas and Knuckleheads

NE/IA

Webinar: 12:00PM - 3:00PM

June 5, 2019

Certificates of Insurance and Additional Insureds: Making Sense of It

NE/IA

Webinar: 12:00PM - 3:00PM

May 2019 | Main Street Industry News | www.pianeia.com | 30

When

PIA NE IA EVENTS

June 5, 2019

CISR: Insuring Personal Auto Exposures

Davenport

Saint Ambrose University

June 6, 2019

*NEW* Ethics and E&O: Synergy, Not Rivalry

NE/IA

Webinar: 12:00PM - 3:00PM

June 12, 2019

E&O: Reasons and Solutions

NE/IA

Webinar: 12:00PM - 3:00PM

June 18, 2019

*NEW* Cyber Coverage - Data Breach and So Much More!

NE/IA

Webinar: 8:00AM - 11:00AM

June 18, 2019

*NEW* Everything's Soaked and My Stuff Stinks: The Water Damage Webinar

NE/IA

Webinar: 12:00PM - 3:00PM

June 18, 2019

CPIA 3: Sustain Success

Waukee

Holmes Murphy and Associates, LLC

June 19, 2019

CISR: Dynamics of Service

Waukee

Holmes Murphy and Associates, LLC

June 20, 2019

*NEW*Alphabet Soup: The Mistakes and Coverage Behind D&O, EPLI, FLI and EBL

NE/IA

Webinar: 12:00PM - 3:00PM

June 20, 2019

CPIA 3: Sustain Success

omaha

Paul Davis Restoration

July 11, 2019

CISR: Personal Lines Miscellaneous

Hiawatha

Kirkwood Linn Regional Center

July 25, 2019

CISR: Commercial Casualty 2

Des Moines

Hilton Garden Inn Des Moines/Urbandale

August 7, 2019

CISR: Elements of Risk Management

Davenport

Saint Ambrose University

August 14, 2019

CISR: Insuring Personal Residential Property Waukee

Holmes Murphy and Associates, LLC

September 11, 2019

CISR: Insuring Commercial Property

Hiawatha

Kirkwood Linn Regional Center

September 23, 2019

CPIA 1: Position for Success

Waukee

Holmes Murphy and Associates, LLC

September 25, 2019

CISR: Personal Lines Miscellaneous

Des Moines

Hilton Garden Inn Des Moines/Urbandale

September 26, 2019

CPIA 1: Position for Success

omaha

Omaha Marriott Hotel

October 9, 2019

CISR: Agency Operations

Waukee

Holmes Murphy and Associates, LLC

October 23, 2019

CISR: Commercial Casualty 2

Davenport

Saint Ambrose University

November 6, 2019

CISR: Commercial Casualty 1

Hiawatha

Kirkwood Linn Regional Center

November 20, 2019

CISR: Elements of Risk Management

Des Moines

Hilton Garden Inn Des Moines/Urbandale

May 2019 | Main Street Industry News | www.pianeia.com | 31

PIA NE IA EVENTS

August 21-23, 2019

CIC: Insurance Company Operations Institute

West Des Moines

July 17- 9, 2019

CIC: Commercial Multiline Institute Omaha

Omaha Marriott Hotel

June 10 - August 2, 2019

MERG: Make Your New Employee A Winner

Online

Online Course

June 10 - August 9, 2019

MERG: Commercial Lines Coverage Basics

Online

Online Course

June 10 - July 26, 2019

MERG: Delivering Quality Service (to the Customer and the Employer)

Online

Online Course

June 12-14, 2019

CIC: Commercial Property Institute Cedar Rapids Cedar Rapids Marriott

May 13 - July 5, 2019

MERG: Make Your New Employee A Winner

Online

Online Course

May 13 - June 28, 2019

MERG: Personal Lines Coverage Basics

Online

Online Course

May 15-17, 2019

CIC: Personal Lines Institute

Lincoln

Marriott Courtyard

November 12-13, 2019

Ruble: Graduate Seminar (NE)

Omaha

Omaha Marriott Hotel

October 16-18, 2019

CIC: Commercial Multiline Institute

West Des Moines

Holiday Inn Hotel & Suites

September 25-27, 2019

CIC: Commercial Casualty Institute

Omaha

Omaha Marriott Hotel

May 2019 | Main Street Industry News | www.pianeia.com | 32

Holiday Inn Hotel & Suites

CONGRATULATIONS FOR YOUR EARNED DESIGNATION The Professional Insurance Agents NE IA would like to congratulate everyone who has earned a designation from The National Alliance in 2019.

2019 CRM Designation CIC Designation Mr. William Lance Baker, CIC Church Mutual Insurance Omaha, NE Ms. Deanne Beltz-Sund, CIC, CISR Holmes Murphy Associates Cedar Rapids, IA

Mr. Nicholas J. Fischer, CIC, CRM Cottingham & Butler Cascade, IA Ms. Kama Sue Small, CIC, CRM, CPCU, ARM, AMIM, ARe, AIM, AIC, AIS Grinnell Mutual Reinsurance Company Grnnell, IA

CISR Designation Ms. Wendy Miller, CISR PDCM Insurnace Waterloo, IA Mrs. Caitlynn Van Dyke, CISR PDCM Ins Buckingham, IA

May 2019 | Main Street Industry News | www.pianeia.com | 33

We are pleased to recognize the critical role of our partner insurance agents and brokers in helping us achieve another remarkable year. Thank you for your ongoing commitment to our company.

Berkshire Hathaway

GUARD

Insurance Companies

COMMERCIAL LINES | PERSONAL LINES See state availability at www.guard.com