Visit us online at peoplescu.com
SUMMER 2020
Member Connection As we continue to learn from the COVID pandemic, the one constant is that what we expected last week will most likely change this week. The result of managing with this shorter-term view is that we are more measured in our approach with the expectation that we may have to go back to move forward.
Locations
With that reality, we continue to balance helping our members while keeping them and our employees safe and healthy. Since March 18th, we have helped members with:
North Kingstown 7490 Post Road 401.885.9660
• Loan Deferments – 100/$21 Million
Middletown 858 West Main Road 401.846.8930
• Loan Skip-a-Pays – 484/$6 Million • PPP Loans – 160/$6.5 Million • Drive-Up Transactions – 155,000, an increase of 40%/62,000 • Member Service Center Calls – 28,000, an increase of 34%/7,400 While we would much rather have our lobbies open to all during branch hours, we are now providing members with the ability to make appointments for services that are not available through drive-up. We are looking at all of our current and planned member services to identify opportunities to improve their delivery in the post-COVID environment. We will be recommending prioritized investments to our Board of Directors and will share our plan with you in future newsletters. Finally, thank you to all our members for your continued patience and support through this difficult time. Although at times providing member service has been difficult for our team, rest assured that we are passionate and energized to deliver you an extraordinary member experience. Wishing you and your families continued good health,
Sean Daly President & CEO
Federally insured by NCUA. People’s Credit Union’s NMLS ID#: 439939
Bristol 50 Gooding Avenue 401.253.6500
Portsmouth 2537 East Main Road 401.683.3166 Newport 43 Memorial Boulevard 401.846.1965 Wakefield 150 Old Tower Hill Road 401.789.5551 Drive-up hours Monday – Thursday 8:00 am – 4:00 pm Friday 8:00 am – 5:00 pm Saturday 9:00 am – 1:00 pm
Our Community is Our Members’ Community.
At People’s Credit Union, we believe in making a difference in the communities we serve. While 2020 has been a very different year for events and social gatherings, the nonprofits that we have partnered with have continued to work towards their missions and goals.
Clean Ocean Access People’s has been a multi-year partner with Clean Ocean Access (COA), a local environmental group focused on improving ocean health. We were proud to work with Clean Ocean Access by sponsoring two of their largest events this year. On May 19th, People’s sponsored COA’s first annual Virtual Annual Meeting and on June 26th COA kicked off their first Virtual Paddle for Access. The Paddle for Access team designed a 3 mile and 6 mile virtual race, as well as multiple challenges, including Water Challenges, Land Challenges and Fundraising Challenges. The Paddle for Access event celebrates COA’s work to monitor all 50 rights-of-way across Aquidneck Island and ensure everyone has access to the shoreline. To learn more about COA, visit cleanoceanaccess.org
Yappy Hour People’s was also happy to continue our partnership with the Potter League for Animals, as they held their annual Yappy Hour on Sunday, July 12th.
2020 Annual Meeting Thank You for Joining Us! This meeting will start at 7:05 PM
possible by our generous report sponsors
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This virtual event was live streamed and inspiring stories were shared. The event also had an online auction, special guests, and testimonials from supporters. Money raised will go toward the care of the pets, programming and facility upkeep. To learn more about the Potter League, visit potterleague.org
How to schedule an In-Branch Appointment and Helpful Information While Our Lobbies are Closed.
As part of our ongoing efforts to improve our ability to serve you, we are pleased to announce that members can now schedule in-branch appointments to conduct business that is not easily conducted through the drive-up or other self-service channels. Appointments can be scheduled online through our website, peoplescu.com. Members will need to confirm their compliance with the State’s mandated restrictions before scheduling the actual appointment. At this point, for the safety of our members and employees, we are limiting in-lobby activities to scheduled appointments only.
myBanking™/Online Banking With myBanking, our online banking platform, managing your accounts is easier and more convenient than ever. Enrolling is as simple as...
We also want to give you information on how you can access your accounts when the lobby is not available. If you are unfamiliar with our online banking or mobile app tools, here are some instructions to get you started:
1. Make sure to have your full account number handy, you will need it to sign up
Mobile App
2. Go to peoplescu.com 3. In the upper left-hand corner of the page select the box that says “Sign In to myBanking”
Our myMobile™ app makes it easy to manage your finances on the go. You can easily check your balances, account history, transfer funds, pay bills, and much more!
4. Select the link at the bottom that says “Enroll – Personal”
But first you must be enrolled in Online Banking.
5. E nter your information, select “Submit,” and follow the easy instructions
To enroll:
6. Now you can enjoy convenient banking, anywhere, anytime
1. D ownload the myMobile™ app from either the Apple App Store or Google Play 2. E nter your myBanking™ log in information 3. Enjoy all myMobile™ has to offer
On another note, please continue to be vigilant with your online activities. The incidences of fraud perpetrated by online hackers has continued to increase. In fact, the latest scheme involves sending victims innocent-looking calendar invitations that appear to be from their financial institution. The fraudsters then use social engineering techniques to try to get security question related information. If you have any concerns about communications that appear to come from People’s Credit Union, please do not hesitate to contact our Member Service Center at 401.846.8930 or 800.498.8930.
SUMMER 2020
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Debit Card Services Update At People’s we are committed to continually improving our product and service offerings. On 9.21.2020 all debit cards will transition to a new service provider, which will allow us to offer you even greater protection from fraud, as well as new products and services later in 2020 and beyond. Here is what you need to know: Your debit card will continue to work as it does today. While we do not expect any interruptions in service, you may receive additional fraud notifications as the new system learns your normal spending habits. The new fraud notification system will become available on 9.21.2020. This service will notify you via email, text message or phone call if a suspicious transaction tries to post to your account, and gives you the opportunity to quickly and easily reply “Yes” to speak with an agent about the suspicious activity or “No” to verify the activity and continue with your day.
Take your Debit Card with you on your travels! Are you planning a vacation? Your People’s Debit Card will be there to help with all your travel expenses and of course, souvenirs. Below are a few tips to make traveling with your debit card safe & easy. Let us know when you are heading out of town so we can make sure your debit card is secure and ready to be used. Submit your information online or by contacting our Member Service Center at 401.846.8930 or 800.498.8930. myBanking™/Online Banking Log on to your myBanking account Click on “Service Center” Under “Card Services” click “Notify PCU of my travel plans” Simply fill out your debit card number, your dates of travel and where you are heading and click “submit” will take it from there and make sure you are ready to enjoy • We your vacation • • • •
Need to increase your debit card limits to make spending easier? We can help with that too! Debit/ATM Cards have a limit for standard purchases and a daily limit for ATM cash withdrawals. We understand that at times you may need to have these limits increased to make a larger purchase. Debit Card Limit Increase Through Online Banking: • • • •
Log on to your myBanking account Click on “Service Center” Click “Manage my ATM/Debit Card” Enter requested information for temporary increase to your debit card limits.
You can also request a debit card limit increase by contacting your local branch or our Member Service Center at 401.846.8930 or 800.498.8930.
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Benefits. When making purchases, you may want to use your debit card. Here’s why: Convenience. Debit card payments allow you to complete transactions without having to handle for cash, dig around for exact change, write out a check or go to an ATM. Cash back. More and more businesses are now offering the option of debit card payments and many offer the option of cash back, which can eliminate charges you may be receiving from using a foreign ATM. Security. Cash or checkbooks can be easily lost or stolen. By carrying your debit card, you are not held liable for unauthorized purchases made if your card is stolen. Merchant appeal. Debit card payments also appeal to merchants who appreciate the assurance of payment. Dual access. Can be used as both an ATM card and debit card. Transactions are automatically updated and recorded online, making it super handy to keep track of them. No bulk. Easy to carry in your wallet or purse without the extra bulk. No checks. Save time and the cost of purchasing checks every year by using your debit card.
Caring. There are more reasons than ever to love being a member of People’s Credit Union. Your credit union membership is about the trust and care of community, built around where you live, work and play. That’s why People’s Credit Union membership saves you money through exclusive member-only offers through our trusted partners. Through Love My Credit Union Rewards, credit union members have saved over $2 billion with offers like: • Savings up to $15 on TurboTax federal products. • Exclusive discount from the TruStage Home & Auto Insurance Program. • Members save on SimpliSafe, the #1 expert pick for home security. • Save 30% on premium identity protection from Financial Lock. • Exclusive access to the Love My Credit Union Rewards Powersports, RV & Boat Buying Program. • Save on car maintenance + get $10 off your first service using CarAdvise. • Save 40% on a 1-year membership to Sam’s Club. • Build your credit history with rent and save up to 30% with Rental Kharma. • Save $40 on Calm, the #1 app for meditation and sleep. • Save on your Travel and Entertainment needs like Car Rentals, Hotels, Theme Parks, Movie Tickets and more! Learn all about how your People’s Credit Union membership gets you all these exclusive savings and more at LoveMyCreditUnion.org. Check them out and start enjoying credit union member benefits you never knew you had.
Surveys: An Invitation to Participate
“ Everyone at the North Kingstown Branch is wonderful. They are the main reason I bank at People’s.” “ Everything has been handled very well by People’s Credit Union under the difficult circumstances of Covid-19. Many thanks!” – Wakefield Member
“ Always a pleasure to deal with People’s Credit Union.” – Middletown Member
“ The employees at the Bristol Branch are like family. They treat their customers well and it is always an exceptional experience.” “ The Newport Branch was excellent to work with — so courteous, helpful and clear.” “ I am very happy with the People’s Credit Union. Been a member for nearly sixty-nine years. Thank you.” – Portsmouth Member
Coming this fall, we will be asking our members to participate in surveys to get authentic feedback on their banking experiences. We are focused on providing the best solutions for our members and surveys are one way which will help give us actionable insights on how we can improve our member experience.
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