Issuu

SCANIA EAST AFRICA LIMITED

Encouraging a more sustainable transport sector

S C A N I A

E A S T

A F R I C A L I M I T E D

WWW.AFRICAOUTLOOKMAG.COM

PARTNERS to the Future Scania’s ‘customer first’ philosophy in East Africa is facilitating a seamless expansion across the region as it looks to replicate its global reputation for quality transport manufacturing Writer: Matthew Staff | Project Manager: Eddie Clinton

WWW.AFRICAOUTLOOKMAG.COM

S C A N I A

E A S T

A F R I C A

renowned global manufacturer of transport vehicles throughout the decades, Scania’s international reputation is topped only by its local dedication, as it is evidencing across its East African operations. Serving Uganda, Rwanda, South Sudan and Ethiopia as well as its core Kenyan and Tanzanian operations, the Company’s significance in the region has been driven by both industry innovation and social enrichment; and the ultimate culmination makes Scania one of the pioneering operators across the manufacturing/transport/supply chain intersection. “Today, Scania’s business includes selling trucks - both new and used - as well as buses and gensets. We also have an extensive network of service centres to support our customers throughout the region,” introduces Chief Executive Officer,

L I M I T E D

Per Holmstrom. “Additionally, we also offer service contracts for servicing and maintenance of vehicles, an in-house fleet management service, driver services including coaching and driver training, and 24-seven roadside assistance.” The former fleet management facet is especially indicative of the differentiation and value-add approach that Scania has established in East Africa; allowing owners of vehicles to track the usage and performance of their vehicles while on the road, in real time. “To complement the high quality products that we sell, we also have a network of workshops across Kenya and Tanzania where customers can bring in their vehicles for servicing, repair and maintenance,” Holmstrom continues. “Our after- sales support then ensures our customers have maximum uptime while optimising the use of their vehicles.”

ANDREWS APARTMENTS

ndrews Apartments offer serviced apartments, luxury suites, and meeting room facilities in Westlands, Nairobi for business and personal travellers. The apartments for rent are conveniently located, well decorated, and offer many amenities to provide a home away from home during your stay. All the apartments and suites feature a living room, dining areas, bathroom, balcony area, and fully equipped kitchen for a comfortable and convenient place to relax and entertain.

T +254 20 4252000, +254 714 425200, +254 727 878783 E reservations@andrews.co.ke

www.andrews.co.ke

PINNACLE SYSTEMS LTD

innacle Systems specialises in the sale and service of fleet management and road safety equipment and has been among the industry leaders in all types of control equipment. The Company’s mission is to develop and deploy innovative solutions to assist fleet-dependent companies to reduce their fleet operating costs and equipment downtime by maintaining a highly trained, motivated and competent technical team, as well as stocking adequate spares for after-sales service. The Company has a flexible and highly trained team of technicians who are readily available to carry out installation, service and repairs at premises, providing first-class customer support through every step. Office Lines: +254 723 880 757, +254 20 201 0432, +254 20 2020963 E info@pinnaclesystemskenya.net

Decades of evolution

www.pinnaclesystemskenya.net

WWW.AFRICAOUTLOOKMAG.COM

WHO WE ARE Pinnacle Systems Ltd is a customer-centric leader in providing sales, installations and services in the Control Equipment industry with more than a decade of experience in delivering working and enviable solutions to clients. We are an agile business partner in the industry steadfast in Developing and Deploying innovative solutions which guarantee Fleet-dependent companies reduce fleet Operating costs and Equipment downtime.

Lunga Lunga Road - Industrial Area (Next to House of Manji) P.O Box 9596-00100 Nairobi,Kenya E: info@pinnaclesystemskenya.net Office Line: +254 723 880 757 T: +254 20 201 0432, +254 20 2020963 www.pinnaclesystemskenya.net

GPS TRACKING/FLEET MANAGEMENT SYSTEM We supply and install approved industry leading GPS fleet management devices geared to increase efficiency & safety while decreasing fuel costs. Our state of the art fleet management devices are designed to offer integrated solutions which guarantee our client the following outcome: • Ease & Convenience of fleet management • Control & Flexibility • Operational efficiency • Security & peace of mind

AUTOMOTIVE SOLUTIONS AUTOGRADE ONLINE DIGITAL SPEED LIMITERS Whether you are seeking to have you vehicles fitted with speed limiters to conform to standard regulations or save on fuel cost, you can be assured we can deliver the solution to satisfaction. We supply and fit majorly the two classifications of the Auto-grade Speed Limiters. AUTOGRADE DASS - 86 For all vehicles equipped with mechanical accelerator pedal. AUTOGRADE SAFE DRIVE For all vehicles equipped with electronic a ccelerator pedal. SECURON SEAT BELTS We are the authorised agents and resellers of Securon ECE Regulation 16 compliant seatbelts in the East African Region. Features • ALR’s (Automatic Locking Retractors) • ELR’s (Emergency Locking Retractors)

WWW.AFRICAOUTLOOKMAG.COM

S C A N I A

E A S T

A F R I C A

L I M I T E D

Providing a harmonious and enabling environment for all staff members

While certain regulatory or consumer nuances inevitably exist in each portion of Scania’s East Africa portfolio, the primary goal is to make its services as standardised and streamlined as possible in order to retain the identifiable quality and consistency expected of the business. Thus encouraging customer confidence and repeat business, it also facilitates more seamless transitions into new countries as is currently being seen in its newer markets of Uganda, Rwanda, South Sudan and Ethiopia. No matter where Scania’s journey takes the business though, the ethos remains the same. Sales Director, Tom Leakey states: “We have continuously kept our focus on after-market support by bringing our services closer to the customer in our service network expansion. “Our commitment to the ‘customer first’ philosophy has given reassurance to our customers that we are partners to the future.”

Win-win solution

Scania’s evolution in East Africa can be traced back to 1973 in affirming its long-term presence in the region; initiating when Scania CV AB delivered 200 tipper trucks to the Chinese authorities to enable the construction of the Tanzania-Zambia railway line, as well as a further 100 trucks to the Tanzania Cotton Authority. More branches, fleet increases, service diversification and international expansion then occurred over the following decades until 2013 when Scania CV AB incorporated as a wholly-owned subsidiary to serve the burgeoning Eastern African region. “This brought together the Kenyan and Tanzanian operations forming what is now Scania East Africa Limited,” Holmstrom recalls. “Since then and over the years the technology we have has evolved and become more intelligent, and this in turn has offered our customers a better insight into how their vehicles are operating over time.

WWW.AFRICAOUTLOOKMAG.COM

“In particular, this is the case for our fleet management service which now collects even more data for customers and helps them make more informed decisions on how to operate their vehicles.” The overall focus in more recent times has subsequently blossomed into establishing a supporting framework for customers - as part of its customer first ethos - and running long-term contracts with key multinationals to compound these capabilities. Leakey adds: “There is also extended collaboration with our customers’ customers and the buyers of transport solutions where we establish a win-win solution where the transporter and the buyer of the transport solution both benefit from reduced operating costs.”

Fully equipped

Scania’s aforementioned fleet management system epitomises the growth that the Company has

7E fE PR D TO BE ASSOCIATED WITH 3CANIA %AST !~ICA

倀⸀伀䈀漀砀㜀㘀㔀㄀㄀ⴀ 㔀㠀Ⰰ 䴀愀椀渀䴀漀洀戀愀猀愀刀漀愀搀ⴀ 䴀愀瘀漀欀漀Ⰰ 一愀椀爀漀戀椀吀䔀䰀㨀㈀ ⴀ ㈀㄀㜀㈀㘀㘀⼀㌀㔀 Ⰰ 䜀匀䴀㨀 ⬀㈀㔀㐀㜀㌀㐀㔀㄀㈀㘀㄀㘀⼀ ⬀㈀㔀㐀㜀㈀㔀㄀㈀㘀㄀㘀Ⰰ 䔀䴀䄀䤀䰀㨀戀愀渀戀爀漀猀䀀戀愀渀戀爀漀猀⸀挀漀⸀欀攀圀圀圀⸀䈀䄀一䈀刀伀匀⸀䌀伀⸀䬀䔀

䔀一䜀䤀一䔀䔀刀䔀䐀䈀夀倀䄀匀匀䤀伀一

Excellence in performance and efficiency.

Omnitrac MSD II Omnitrac MSS II

WWW.AFRICAOUTLOOKMAG.COM 24947 GY SSA Scania Publication FA.indd 1

2017/12/08 9:07:16 AM 7

S C A N I A

E A S T

A F R I C A

L I M I T E D

SPEDAG INTERFREIGHT

eading global logistics company, SPEDAG INTERFREIGHT is part of M+R SPEDAG Group (Switzerland) and offers freight forwarding, customs clearance, terminal & warehouse storage, and distribution services to clients across East Africa. The Company’s dedicated fleet, facilities and workforce facilitates the highest quality of personalised logistics services at the most competitive price.

enjoyed in recent years; highlighting an adherence to the most modern of customer requirements, and a willingness to get ahead of the industry curve from a technological and capital investment perspective. Having won an award in Germany for its best-in-class tachograph system, this commitment to fleet management has been acknowledged as simple and advanced in equal measure and sets the tone aptly for the business’ general approach to service improvement and overall growth. “As of this year we opened up a workshop in Nakuru and Eldoret which are two major towns that sit along the northern corridor. The northern corridor is a trade route that links the landlocked countries of Eastern Africa to the port of Mombasa which is a major port of entry into the region. The workshops are very strategic for us as they are along the long haul route that serves Uganda, South Sudan and Ethiopia where our clients operate,” Holmstrom explains. “The workshops are fully equipped with trained staff so customers are assured of the same good quality of service that they would get from any of our other branches. We are also planning to open a new workshop in Mombasa and a new headquarters and high-tech workshop in Nairobi.”

Logistics enterprises generally have to operate on slim margins, making investments into technologies and heightened efficiencies both challenging and vital. As showcased by the fleet management side though, Scania has more than risen to the challenge and has introduced a plethora of functions that address vehicle position, fuel consumption, CO2 emissions, speed control, braking behaviour and a host of additional parameters through its system.

Shared principles

Such innovations are synonymous with the Scania brand on a global scale, but where the Company goes on to differentiate itself further is through its localisation strategies; ingratiating itself into each respective region according to the values and trends seen there. From an employment perspective this has made Scania an employer of choice; and an “equal opportunity employer” at that. “We constantly strive to ensure we are wholly inclusive and our longterm goal is to provide a harmonious and enabling environment for all of our staff,” Leakey affirms. “For the most part, our staff are local and with our roots seated in research & development - it is part of our

WWW.AFRICAOUTLOOKMAG.COM

Our ability revolves around minimising costly downtimes and unnecessary frustrations for customers; via a commitment to handling and coordinating every shipment with a sense of urgency. This core value is instilled in every one of our employees. Dilip Bhandari CEO East Africa T +254 730 155 000

www.spedaginterfreight.com

global culture to constantly develop individuals through training. “We have in-house and external training which we encourage all staff to take based on their individual needs and goals. Employees are thus nurtured and coached to realise their full potential and are encouraged to bring out innovative ideas.” Leakey goes on to emphasise the role that wider enrichment and sustainability plays within the overall Scania proposition; the Company proactively ensuring an improved landscape for future generations. He continues: “Just like in every sector, transportation of goods and services should be conducted with a focus on reducing harm to the environment. This is where Scania provides the solutions by producing low emission engines, optimising on fuel consumption and extending service intervals to reduce the amount of waste oil disposal.

Every day, the people at Spedag Interfreight are doing their utmost to serve you, to ensure that your supply chain is running on highest quality standards and with maximum efficiency. We are your dependable partner for transport and logistics solutions.

www.spedaginterfreight.com

Spedag Interfreight Kenya Ltd. Spedag Interfreight Building Mwakilingo Street Mombasa +254 730 155 000

“This to us is key and we are looking at working closely with partners who share the same principles.”

Holmstrom concludes: “We work hand-in-hand with clients to help them reduce their cost of operations. We have service contracts and with our A more sustainable way fleet management system, we are The global shift towards sustainability also able to have discussions with our - both inside and outside of the factory customers on how best to improve - requires equally global players such “We also separate our rubbish vehicle performance, and to maximise as Scania to be a pioneer and to set an so we do our bit in making sure the uptime. To complement all this, we example. right waste is disposed of correctly,” also offer driver training and coaching “This not only touches on the CEO adds. “In the coming year, for all our customers, where drivers production and our supply chain but we plan on initiating more initiatives are trained on how to be safe drivers, also our staff as they are the driving towards sustainability and to be an how to pick up on warning systems, force of the company,” Holmstrom industry leader in this area.” and how to optimise a vehicle’s says. “We ensure continuous Despite being a leader, this isn’t performance on the road.” development to our staff through to say that improvement is a solo Leakey adds: “In the future, we training and coaching to keep our pursuit. In fact, Scania makes a point certainly hope that we will have standards high and ahead of the pack.” of engaging concertedly with clients achieved our main objective which The recent launch of a gas-powered and clients’ clients in order to hone and will include but is not limited to having engine is a prevalent example and perfect each service and each process Scania products as a household step in the right direction for transport enhancement. name in the East African Region. solutions; while locally, processes like This constant collaboration before, We also hope to have an impact on oil drainage in workshops have been during and after sale consequently encouraging a more sustainable way adopted to avoid seepage into the remains a foremost differentiator for of doing business in the transport ground which would harm soil quality. the business across its flagship remit. sector.”

WWW.AFRICAOUTLOOKMAG.COM

17 Kitui Road Off Kampala Road Industrial Area Nairobi Kenya Tel: +254 722 203813, +254 734 699685 info@scania.co.ke