NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
2 | North America Outlook Issue 20
CRITICAL CARE
W H E N I T M AT T E R S M O S T We speak to Dr. Jeffrey Kuvin and Dr. Alan Hartman, two key figures from North Shore University Hospital, about how they are working together with the community to raise the standard of healthcare one patient at a time Writer: Lauren Kania | Project Manager: Felix Revell
A
s North Shore University Hospital (NSUH) marks its 70th anniversary in 2023, it’s impossible to miss the transformation that the Manhasset medical center has undergone. From humble roots as a community hospital providing care for the North Shore of Nassau County, the humming complex along Community Drive today serves as a regional
health hub that treats more than 90,000 patients annually across Long Island, New York City, and beyond – and carries with it a national reputation. The signs of growth and ambition are visible both inside and out. A gleaming new medical tower has risen on campus: the seven-story, state-of-the-art Petrocelli Surgical Pavilion is poised to open in early 2024. More complex
North America Outlook Issue 20 | 3
NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
care and services have been added over the last decade, from the Sandra Atlas Bass Heart Hospital (SABHH), which opened its doors in 2017, to an expansive solid organ transplant program, which began with kidney transplants in 2007 and more recently added heart, liver, and lung transplants. NSUH’s neurology and neurosurgery programs are nationally recognized in brain and spine care, while its orthopedics was ranked 10th nationally by US News & World Report. The ambition to deliver the full spectrum of specialty care and the best clinical outcomes has driven NSUH to new heights and attracts elite physicians, surgeons, and researchers from around the globe. Today, NSUH is a Level I trauma center and teaching hospital featuring the Katz Women’s Hospital – with the accolades to match. In 2023 alone, the Centers for Medicare and Medicaid Services (CMS) gave NSUH it’s highest 5-star rating, while US News & World 4 | North America Outlook Issue 20
Report named the hospital number one in New York State and in the top 22 nationally. About five percent of all patients at NSUH travel more than 100 miles to seek care there. “We take great pride in serving our surrounding communities even as we’ve grown into a regional and national destination for outstanding medical care,” says Jon Sendach, Executive Director of NSUH. “Our reputation already makes us a destination for complex medical procedures, and that coordination of care as part of an integrated health system sets us apart.” NSUH is a member of Northwell Health (Northwell), New York State’s largest integrated health system with 21 hospitals, about 900 outpatient facilities, and more than 12,000 affiliated physicians. Seven Northwell hospitals have received 4-star or better ratings from CMS in 2023, led by NSUH. Northwell cares for over two million people annually in the New York metro area, thanks to philanthropic
support from the communities the health system serves. As one of the most diverse and densely populated regions in the world, Downstate New York embodies a community which requires complex and efficient healthcare resources to meet the demand of those who call the region their home. NSUH is an important part of that healthcare mosaic.
NSUH HISTORY AND PATIENT SERVICES Built upon donated land from the Whitney Estate in 1953, NSUH’s roots lie in its dedication to community care. The facility, which once had 169 beds and hosted over 200 doctors and 100 nurses, shortened the distance to immediate and lifesaving care to thousands of local residents at a time of less advanced first-responder care. This commitment to community has been unwavering as NSUH has grown into the 800+ bed facility it is now, hosting over 4,000 physicians and
“ I T H I N K N S U H I S U N I Q U E LY P O I S E D T O C O N T I N U E T O D E V E L O P N E X T- G E N E R AT I O N TECHNOLOGIES, BUT ALSO VERY FOCUSED ON THE COMMUNITY AND HOW WE CAN B R I N G T O G E T H E R P AT I E N T S T O P R E V E N T D I S E AS E A N D I M P R OV E W E L L N E SS ” – D R . J E F F R E Y K U V I N , C H A I R M A N O F C A R D I O L O G Y, N O R T H S H O R E U N I V E R S I T Y H O S P I TA L
over 2,500 nurses, and celebrating its 70th anniversary. NSUH proudly works to consistently meet the needs of the sizeable and diverse population of its community with a wide range of medical, surgical, and wellness services that are rated at the very top of the nation. Additionally, NSUH works to reduce barriers to care through financial assistance for patients who require it, and is committed to educating the current and future generations of healthcare professionals through its myriad programs, schools, and institutes.
Those who make up NSUH are committed to searching for new advances in medicine through research, promoting health education, and providing the highest quality clinical care for every individual, regardless of their ability to pay. NSUH’s areas of expertise include heart care, neurosurgery, and obstetrics, and it provides a wide range of services, including hepatology, cancer services, SkyHealth helicopter transport, a transplant center, and much more. Trusted to provide critical care
when it matters most, NSUH brings dedication to everything it does, leading to more patients choosing the hospital over any other in the area and inspiring visionary doctors to come and practice life-changing medicine. There are a variety of different services, hospitals, and centers that branch from NSUH. These include the award-winning SABHH, the Institute for Neurology and Neurosurgery, groundbreaking organ transplant services, Katz Women’s Hospital, orthopedic care from diagnosis to rehabilitation, an exceptional emergency department, and the Comprehensive Wound Healing Center. Additionally, NSUH offers caregivers support though the Charlotte and Roger Blumencranz Caregiver Center and child life specialists, along with other support groups and therapies for those suffering from Alzheimer’s, amputations, bereavement, strokes, and more. North America Outlook Issue 20 | 5
Future-proof Digital Surgery Offering state-of-the-art Digital O.R. integration solutions, Brainlab is pioneering the future of digital patient care and transforming the technological footprint across Northwell Health In the last five years, the North American healthcare industry has greatly evolved as operating rooms across the country are digitalizing and optimizing clinical workflows. At the forefront of this change is Brainlab, who for over three decades has transformed healthcare with innovative software-based technology and spearheaded the digital medical era to actively bring about change in patient care. Brainlab has a resounding reputation in the country’s healthcare industry for its cutting-edge radiotherapy and neuro, spine, ENT, craniomaxillofacial (CMF) and trauma surgical navigation solutions. However, the organization’s exceptional Digital O.R. integration offering is not as well known. As a highly comprehensive data management platform that seamlessly integrates with the full spectrum of medical devices, video sources, and hospital IT systems, the company’s Digital O.R. delivers reliably up-to-date integration to meet the ever-evolving demands of vital patient care technology.
In the heart of the operating room, there are many critical free-standing devices each with software and a unique interface to that system, which can make the access, storing, and documentation of data more challenging. As a result, valuable time that could be used for patient care may be lost, particularly when trying to connect all the necessary devices. Brainlab understands that a highly integrated hospital IT environment is an integral element of any modern operating room. As such, its Digital O.R. offering is designed to centralize and streamline the relevant information needed for surgery across the entire patient journey. This involves the inclusion of radiological studies, data from electronic medical records (EMRs), live video sources like endoscopes and microscopes, and hardware or software, all onto a single easy-to-use platform, known as Buzz Digital O.R. All data generated during a patient procedure needs to be subsequently available for post-operative review, to analyze the procedure, and for patient follow-up. The data is also valuable for understanding system usage to address training needs for the surgical team. Brainlab Digital O.R. integration elevates its offerings from neuro, spine, ENT, CMF and trauma surgery solutions, as its value extends to digital innovation and making a meaningful impact on the healthcare industry across all surgical specialities.
THE PARTNER OF CHOICE As the largest healthcare provider in New York state, Northwell Health (Northwell) greatly anticipates the implementation of Digital O.R. integration solutions across its hospitals, partnering with Brainlab to bring to the fore the next generation of digital healthcare, starting with their latest project, the Petrocelli Surgical Pavilion.
As Northwell strives toward greater innovation, Brainlab is the ideal organization to partner with due to its plethora of options, the future readiness of its solutions, and usability of its platform. OPEN PLATFORM ARCHITECTURE Brainlab Digital O.R. is built on a completely vendor-neutral platform to work with a vast variety of video sources, endoscopes, microscopes, c-arms, robotic systems, imaging equipment, and other technologies in the operating room. The entire architecture of Brainlab is based on standardized data formats such as FHIR, HL7, and DICOM, allowing easy, customizable integration. SEAMLESS INTEGRATION The Buzz platform unifies the entire operating room environment, providing Northwell the opportunity to collaborate with their vendors of choice for each surgical speciality, and tactically plan for the seamless integration of future technologies. Northwell proactively strategized to build a comprehensive integration system with enhanced flexibility. This strategic approach empowers it to expand its technological capabilities, adapting to the introduction of emerging technologies in the market, and ultimately
elevating the quality of patient care and outcomes. EASY TO USE In comparison to most other O.R. integration offerings, which are workflow-based with outdated interfaces, Brainlab has developed an easy-to-use software that immensely increases usability. The platform uses an intuitive user interface similar to a smart phone, with a simple drag and drop functionality for changing what data is displayed in the room at any given time. This allows the surgical staff to display the right data, at the right time, in the best location in the operating room, for every setup. SCALABLE OPTIONS Additionally, the Brainlab Digital O.R. integration offerings provide vastly scalable options for an enterprise-wide experience. The software and hardware can be customized specifically for each room’s needs, while keeping a consistent user interface across all platforms, garnering the same experience in each room regardless of size and procedure type. This allows the same functionality and usability even in smaller procedure rooms, reducing the burden to retrain staff on different interfaces across various rooms.
As vascular surgeons, Brainlab provides us with such a valuable resource. Vascular surgery is very image intensive - not only do we need to review images prior to the procedure, but also throughout the entire procedure. We are continuously acquiring images, and comparing them to archival images – and Brainlab can provide us with both of these simultaneously. For me, this means providing the patient with optimal care, because all patient specific information is at our fingertips at the same time.” - Dr. Gregg Landis, System Chief of Vascular Surgery - Northwell Health
STREAMLINE SURGICAL DOCUMENTATION Buzz Digital O.R. is a next generation, central information hub that routes, displays, interacts, streams, records, and enhances videos, medical images, and software content. Brainlab has supporting documentation solutions to streamline the full documentation workflow and reduce the need for any manual transferring of videos or image captures from the operating room into the clinic, which can be saved and used for teaching, follow-up with patients and families, and long-term storage either in the EMR, PACS, or VNA systems. Brainlab also delivers software solutions that allow surgeons to create semi-automatic surgical reports generated from data produced during the procedure, lessening the time surgeons and clinical staff have to spend on surgical documentation. ACCELERATE COMMUNICATION AND TEACHING Utilized as a single consolidating platform, Buzz Digital O.R. helps centralize and connect the relevant information with various video sources needed for surgery and integrate that data with hospital information systems to provide data insights and facilitate collaboration throughout the procedure. It allows users to share video sources and information securely for teaching and training, or to call a specialist during an emergency. ENHANCE SURGICAL PLANNING Brainlab offers a comprehensive portfolio of various planning elements for many different surgical specialties, including its state-of-the-art DICOM Viewer, which allows surgeons to view and interact with patient images in three dimensions. There are several different options for various clinical indications, such as TraumaCad for orthopedic planning and templating, vascular surgery, and a plethora of additional planning elements for neurosurgery. For surgical specialties that are outside of the company’s planning offerings, third-party applications may be seamlessly integrated into the Buzz Digital O.R. platform for access within the operating room. FUTURE-PROOF SOLUTIONS Since Brainlab is primarily a software company, unlike its hardware-focused competitors, the company consistently
adds value through advanced software components, utilizing a software-as-a-service model. In this way, the software advances with the needs of the hospital and surgical teams, ensuring that the solution is equipped for the future and able to stay consistently up-to-date over the lifetime of the Northwell investment. The Buzz Digital O.R. is a future-proof platform that utilizes software-driven efficiency to fuel innovation and support the clinical workflows as they evolve over time.
The Buzz Digital O.R. is a futureproof platform that utilizes software-driven efficiency to fuel innovation and support the clinical workflows as they evolve over time.” PLANNING AND IMPLEMENTATION Digitalization and optimization of clinical workflows is one of the biggest challenges for hospitals today. With decades of experience in project management, healthcare IT integration, and managing and integrating third-party devices, Brainlab ensures that all components of the Northwell digital operating room work seamlessly together, optimized for all of the facility’s clinical teams. Detailed planning was essential for maximizing utilization of the Digital O.R. technology starting from day one, which created the environment and supporting infrastructure required to reduce manual effort on the surgical staff. The Brainlab team of expert project managers, technical consultants, healthcare IT, and customization specialists worked to support Northwell’s organizational goals from concept to realization, ensuring that integration was planned thoughtfully to ensure their digital operating room fit perfectly with their clinical and budgetary goals. Throughout the planning process, Brainlab worked very closely with Northwell’s IT department and clinical leadership to systematically and comprehensively identify data management systems and workflows specific to all the different surgical specialities. This ensured seamless
clinical staff are fully trained and comfortable supporting the new hardware and software.
Brainlab’s highly intuitive and dynamic ability to display needed surgical data with a single touch made it a clear choice for the next generation of operating rooms at North Shore.” - Kris Stillwell, Lead Medical Informatics Specialist - Northwell Health data access for planning, intraoperative, and post-operative documentation through the company’s industry-leading IT integration. Brainlab leverages pre-processing and preloading of surgical data, effectively decreasing clinical staff time dedicated to searching for patient data and waiting for it to download before the procedure. Brainlab has developed an efficient data infrastructure with the support of Northwell, designed around the needs of its surgeons, to meet all requirements of the hospital system and ensure proper stability and availability with failover and redundancy plans. When partnering with Brainlab, Northwell’s IT department was particularly drawn to the organization’s O.R. integration due to the careful handling of patient data and the software’s usability. Brainlab carefully curates a training and education plan to support the successful go-live of the products, to ensure all
After go-live, Brainlab experts are available in person and remotely to solve any issues that may arise, supporting the Digital O.R. equipment throughout the full product life cycle. Brainlab proactively provides maintenance and continuing education to ensure that all systems are running efficiently, and that all staff are properly trained to effectively support flawless workflows in the operating room.
FUTURE OF DIGITAL SURGERY Innovation lies at the Brainlab core. With its unwavering commitment to improving patients’ lives, the organization has a vision to use big data and machine learning to improve point-of-care decision-making and deliver real-time analysis and insights to ultimately improve patient care. Pushing digital medical boundaries, Brainlab is utilizing artificial intelligence (AI) algorithms and immersive mixed reality solutions to transform surgical procedures and operations across Northwell and beyond.
www.brainlab.com
The Mayor and Glenorchy
NORTH AMERICA OUTLOOK: CAN YOU PROVIDE US WITH SOME INSIGHT INTO YOUR CAREER AND EXPLAIN HOW YOU BECAME INTERESTED IN MEDICINE? DR. JEFFREY KUVIN, CHAIRMAN OF CARDIOLOGY: “I come from a medical family, but I think the real spark in my interest in cardiology began when I started researching
“ W E CO N T I N U E TO P U S H T H E E N V E LO P E O N I N N O VAT I O N A N D R E S E A R C H W H I C H W I L L A L L O W O U R P AT I E N T S T O L I V E L O N G E R A N D BETTER LIVES” – D R . J E F F R E Y K U V I N , C H A I R M A N O F C A R D I O L O G Y, N O R T H S H O R E U N I V E R S I T Y H O S P I TA L
With top-quality care in the heart of the community, NSUH has a multidisciplinary team of experts who excel in a wide range of medical specialties and place the patient at the center of every decision made.
cardiac surgery. I was fascinated by the questions being asked and how we could methodically help to answer some of them. My training years were at Tufts, where I then stayed for 17 years and focused on education before coming to NSUH in 2020.”
10 | North America Outlook Issue 20
RENOWNED CARDIAC PROGRAM AT THE HEART While Northwell and NSUH were already well respected in the cardiac space, the establishment of SABHH consolidated care and expanded cardiac services for the region – highlighted by Long Island’s first heart transplant in 2018. Fast forward to the end of 2022, and the
surgeons at SABHH performed their 100th transplant and NSUH remains Long Island’s only heart and lung transplantation center. Offering state-of-the-art advanced technology, access to clinical trials, and the expertise of a team of nationally recognized specialists, this subsect of NSUH is a premier destination for quaternary cardiac care – from minimally invasive procedures to the most complex, life-changing heart transplants. SABHH has been recognized for its top performance compared to other programs across the country in all quality areas of open-heart surgery
NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
by the Society of Thoracic Surgeons, a peer-reviewed rating system that’s one of the most respected measures of quality in healthcare. The cardiac hospital was also named one of America’s 50 Best Hospitals for Cardiac Surgery by Healthgrades, a leading resource for consumers to find a hospital or doctor. This cardiac program includes the most experienced heart team in New York, whose unparalleled expertise and skills are advancing medicine and changing lives for the better. Northwell delivered more cardiac care than any other health system in New York State in 2022 with 660,000 ambulatory visits, 38,000 inpatient discharges, 8,700 coronary interventions, 3,900 thoracic surgeries, 3,300 cardiac surgeries, and 2,800 cardiac ablations; SABHH led the way. “Northwell is the largest provider of
healthcare in the region,” says Jeffrey Kuvin, MD, Senior Vice President of Cardiology, co-Director SABHH, and Chair of Cardiology at NSUH and the Long Island Jewish Medical Center at Northwell. “At Northwell, we have more than 300 cardiologists who participate in the care of about 25 percent of all New Yorkers who need cardiac care. SABHH here at NSUH is the quaternary cardiac hub of Northwell. We are committed to the highest quality of cardiac care, using the latest and most advanced medications, therapies and procedures, with a patient-focused, team-based approach.” Recruited to NSUH in 2020 after serving as Section Chief of Cardiovascular Medicine at the Dartmouth Hitchcock Medical Center’s Heart and Vascular Center for over 17 years, Dr. Kuvin is a fellow of
the American College of Cardiology and the American Heart Association, has extensively lectured, and his research has been widely published. He has received numerous research and education awards due to his time serving as the principal investigator on numerous clinical studies that focused on a range of cardiovascular diseases. “SABHH serves as a real beacon for cardiovascular care throughout our system,” states Dr. Kuvin. Dr. Kuvin and Dr. Alan Hartman, Senior Vice President and Executive Director for Cardiovascular and Thoracic Surgery at Northwell, delve into the mission and vision that define the core values of NSUH, the actions that are being taken to deliver exceptional healthcare to those in the community, and the bright future that is being built by those within NSUH who are truly passionate about serving others.
Combining efficiency and well-being in the health sector
R
egarding the safety and security of your hospital, at dormakaba we know you want to lead confidently. In order to do that, you need your hospital to be safe, secure, and sustainable for the lifecycle of the building. The problem is there are too many options when it comes to navigating the complexities of modern hospitals and the liabilities and risks associated with crime, access breaches, and societal issues, which makes you feel overwhelmed and stuck. We believe it shouldn’t be so hard to meet the fundamental need of safety. We understand how frustrating it is when the people who matter cannot safely and seamlessly access the places that matter, which is why we have called upon 160 years of service to focus our business around partnering with companies just like yours to mitigate risk in their hospitals. Healthcare facilities need to satisfy a host of complex security requirements as well as maintain an environment that is comfortable and conducive to healing. Optimizing operational processes saves lives and resources. dormakaba offers innovative, high-quality solutions and tailored local resources for installing, modernizing, and servicing automatic and manual doors and door hardware. dormakaba supports hospital
staff in their daily routine and contributes to patient safety, operational processes and cost efficiency. In a hospital, everything matters. Patient care and safety is the priority. You want your doors to function efficiently, hygienically, and sustainably in a fiscally responsible way.
Hospitals do not have downtime
Automated doors are intricate pieces of equipment subject to punishing wear and tear. A regular maintenance program ensures that wearing components are replaced or a malfunction is addressed before it becomes a problem. dormakaba’s service branch network covers all brands of revolving, automatic, and manual doors, including architectural hardware and access solutions, to offer you a complete solution. Understanding the urgency of your needs and building a response team to accommodate them is our passionate commitment to you, our customers. And with this foundation, we want to remain at your side as a skilled partner you can trust with your building.
Proactive maintenance
At dormakaba, we believe that proactive planning for the maintenance of your door systems is the best way to support customers
with their budget and security needs, ensuring the safety of the hospital’s patients and staff. Well-maintained products can provide safe and efficient use for years and are vital to the smooth operation of any hospital. Consider the risks of inefficiently operating doors – reduced security, increased downtime, productivity loss, patient and staff complaints, acoustic reduction, and soaring air conditioning and heating costs. Scheduled maintenance not only identifies malfunctions but also avoids extensive, costly repairs in the future and allows you to choose when downtime for the door occurs. Our service technicians are AAADM (American Association of Automatic Door Manufacturers) certified, providing the highest level of expertise in automatic doors. Our AAADM technicians are committed to continued training on new technologies as well as code requirements to ensure your openings always work seamlessly and safely.
People flow safety and security
Automatic doors make sense in a healthcare setting. They are the perfect combination of accessibility, safety, and security. dormakaba entrance solutions provide access and security for the constant stream of employees, patients, and visitors, keeping hospital areas secure and protecting patient privacy. We provide
solutions designed to meet your unique building specifications, ADA compliance to accommodate people of all abilities and needs and all code requirements for each opening. Your patients, staff and visitors count on you to make their experience one of comfort and healing. Our products allow you to create an environment that is conducive to this. Hospitals have unique needs for their openings. Whether it’s because they require an opening large enough for hospital beds during patient transport, specialized openings for intensive care units or swinging doors operated via push or wave plate for specific hospital wards automatic doors make it faster and more convenient for staff to move quickly through the building or reach patients more effectively.
Partnership built on trust
Northwell Health was looking for a hospital service partner to handle their automatic door service. They needed to find a vendor with quick response times, effective communication, excellent customer service, factory-trained technicians, and the ability to provide quality products to ensure the safety and security of their employees, patients, and visitors. Over the last four years, dormakaba has built a trusted partnership with Northwell Health, servicing 12 locations and over 700 doors. We also service multiple off-site areas and urgent cares, ensuring their main entrances, ADA
doors, and door hardware remain in perfect working order. We work with each individual location to provide the product and service that best meets their needs to find long-term solutions to their problems, routine maintenance for less downtime and proactive rather than reactive service to improve patient safety. In addition to working with Northwell staff, we partner with their chosen integrator, coordinating openings and security for the smoothest operation for all doors. North Shore University Hospital (NSUH) is under a platinum service contract with dormakaba covering 115 automatic door openings. Our technicians provide 24/7/365 service as well as planned maintenance at this location. Working with the hospital’s engineering staff, dormakaba created a plan that met NSUH’s exacting needs for each of their openings while offering options for modernizations and upgrades where it made the most sense. “I have been working with dormakaba for about four to five years, directly and indirectly. The overall experience has been phenomenal between new installs, service/diagnosing, and repairs. Whenever we call, for whatever our needs might be, they are responsive and professional. We most recently had an issue with our main OR entrance doors, and they were here within the hour to repair them. They also recently installed a new complicated door within the ED triage area that went very well,”
says Scott Baumgarten, the Assistant Director of Engineering and Energy Plant Operations at Northwell Health. Our partnership with Northwell Health, as with all of our customers, is built on trust. Trust that we will provide the solutions and services they need to keep their buildings running efficiently, effectively, and safely day in and day out. At dormakaba, our purpose reflects our contribution to society: we are where our communities come together - from locations across town to across the world, for every place that matters.
Visit dk.world/Service2023 to contact us and learn how dormakaba can help your building provide seamless flow, keeping people moving safely and freely.
Our Service. Keeping people moving safely and freely. We take care of safe access to your hospital: from modernizations, upgrades, preventative maintenance – and beyond. dk.world/Service2023
Integral to the structure and continuous upward progression of NSUH, Dr. Kuvin and Dr. Hartman epitomize the passion and tenacity that those at the top of the healthcare industry must possess to succeed in this competitive field. With more than 30 years of surgical experience and an incredible reputation for taking high-risk cases that others have turned down, Dr. Hartman is one of New York’s most sought-after cardiac surgeons. Currently, he oversees one of the state’s busiest and most successful cardiothoracic programs across all the Northwell campuses providing cardiovascular and thoracic surgery. In this crucial role, Dr. Hartman routinely achieves high rankings in the New York State Department of Health’s (NYSDOH) reports on cardiac surgery, having among the best outcomes in the state. He also participates in corporate social responsibility (CSR) principles and philosophies, including patientfirst, inclusion and diversity, 16 | North America Outlook Issue 20
common-sense practices, and women’s rights to full reproductive care. With a vision of making advanced cardiac care accessible to people in all the communities served by NSUH, Dr. Hartman is proud of the focused care and attention he and his team offer to patients and their families – before, during, and after surgery. He even took the initiative to create the Follow Your Heart program, which sends skilled medical professionals to patients’ homes to help with recovery after surgery and reduce hospital readmissions. Dr. Hartman asserts that the most gratifying thing about his job and decades-long career is simply knowing his patients. Interacting with them and getting to know them and their families is what ultimately provides him with the most satisfaction at the end of the day. He adds that while some in the medical field may become hardened after many years of practice, he feels just the opposite. Dr. Hartman’s
Partnership with Modern Facilities Services During the COVID-19 pandemic, NSUH partnered with Modern Facilities Services to ensure the safety of patients, visitors, and staff. Fernando Arias and the Modern Facilities Services team worked side by side with NSUH’s environmental services team to maintain the cleanliness of the facility. The Modern Facilities Services team showed such exemplary skills that NSUH hired a number of their staff into various support service roles. The hospital truly appreciated the professionalism of Modern Facilities Services, who demonstrated a true partnership with NSUH during a time of crisis.
driving principle has always been to treat everybody with the respect and due diligence that you would want for yourself and your family.
NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
WATCH NSUH ON NETFLIX EMERGENCY: NYC A heart-pounding spinoff of the critically acclaimed Lenox Hill, this deeply human 2023 docuseries follows New York’s frontline medical professionals as they balance the intensity of their work with their personal lives.
Life on the frontline – the cast from Emergency: NYC
NETFLIX SERIES HIGHTLIGHTS TRANSPLANT PROGRAMS With care so compelling that it has been featured in the Netflix series Emergency: NYC, Northwell and NSUH have had the distinct opportunity to showcase their services, following everything from transplants and pediatric trauma units to emergency services and more. Following the success of Netflix’s Lenox Hill in 2020, which largely profiled the neurosurgeons at Northwell’s Lenox Hill Hospital, Emergency: NYC premiered on Netflix in 2023. This docuseries follows New York’s healthcare professionals as they strive to achieve a balance between their professional and personal lives, immersing viewers in the dynamic world of emergency medicine, including NSUH. “Emergency: NYC illustrates emergency care at NSUH, Long Island Jewish Medical Center, and Lenox Hill Hospital, as well as the unique ground and helicopter emergency medical services (EMS) provided by Northwell – an extremely robust, organized, and can-do emergency transport system so excellent that New York’s EMS and voluntary ambulance services frequently ask and rely on Northwell
for coverage,” explains Dr. Hartman. SkyHealth, a state-of-the-art emergency helicopter service that is a joint venture between Northwell and Yale New Haven Health, significantly reduces the time a critically ill or injured patient spends outside of the acute care environment. SkyHealth helicopters have the ability to fly over traffic at 135 miles an hour, saving precious minutes and, therefore, patients’ lives. As Northwell notes: sometimes, timing truly is everything. Emergency: NYC features a Long Island teenager whose father donated his kidney to him in a successful transplant surgery performed by Elliot Grodstein, MD. After a full recovery by both, the boy eventually realized his dream by playing high school baseball, but his story is just one among countless patients who have relied on NSUH transplant surgeons to provide a second chance. NSUH has performed more than 900 adult kidney transplants since its inception. Zachary Kon, MD, Northwell’s Surgical Director Of Advanced Heart Failure And Cardiac Transplantation, As Well As Advanced Lung Failure And Lung Transplantation, led a team that performed Long Island’s first heart and lung transplant in 2022. NSUH remains the only heart, lung, and liver transplant center for Long Island, Queens and Brooklyn. In fact, the COVID-19 pandemic has driven up the need for transplants, especially lungs and livers. While wait times for transplants have generally been halved, thanks in part to new rules opening up access, the number of patients in need of a transplant has increased. NSUH is positioned to deliver and can travel several hundred miles to procure an organ in need. “Lung transplants are the latest life-changing specialty we’re proud to offer to the communities we serve, and like everything we do at NSUH, it will be performed with sophistication and best-in-class care,” said Sendach. North America Outlook Issue 20 | 17
1500 County Road # 517 Hackettstown, NJ 07840 (P)973-599-9393 (F) 973-599-9399
100% MBE CERTIFIED Sergio Benvenuto Jr. President serge@modernclean.com Your facility SERVICES • window cleaning • power washing • carpet cleaning and repair • upholstery • fabric cleaning • clean rooms • computer rooms • sensitive environmental cleaning • commercial cleaning • post construction cleanups • water damage restoration • snow removal
Your facility FLOOR CARE Floor Cleaning, Stripping, Waxing, Repairing & Restoration • terrazzo • granite • slate • marble • fine stone • concrete • gloss meter system • all VCT flooring
Your facility MANAGEMENT • general cleaning, porter, utility, mechanic and lead mechanic staffing • full facility janitorial services any frequency in any size facility
Dedicated to Clean and Sanitary Work Spaces for Any Sized Business Modern Facilities Services has been serving a wide range of satisfied clients since we first opened our doors in 1979. We have built an enviable reputation for our ability to deliver thorough, reliable, quality service that is cost-effective and driven towards achieving complete customer satisfaction. We are a 100 percent minority-owned business comprised of highly qualified and trained employees who have helped us achieve awards for our exceptional service and customer care consecutively for the past five years from the Port Authority of New York and New Jersey Aviation Department. CAPABILITIES AND EXPERIENCE The Modern Group (MODERN) encompasses leading commercial cleaning companies, Modern Facilities Services and Tri-B Industries, servicing New York and New Jersey. We currently employ over 800 individuals and clean more than eight million square feet a day. MODERN was established in 1979, providing professional janitorial services to a variety of industries. For over 42 years, we have provided facilities management services, with much of our portfolio
being focused within high-volume public facilities. MODERN would like to thank you for the opportunity to be of service. Our organization works hard to provide a stable, productive workforce, delivering the services that our clients require. We manage the communications, skills, and attendance of skilled and competent labor that will help your organization meet its primary objective of providing commuters, customers, visitors, and employees with a clean, healthy environment. MODERN will coordinate seamlessly into your existing organization to create professional partnerships. Our capabilities and expertise, along with our tightly held management structure, allow us to be able to focus our attention on our clients. GEORGE WASHINGTON BRIDGE BUS STATION The George Washington Bridge Bus Station is a commuter bus terminal located at the east end of the George Washington Bridge in the Washington Heights area of Manhattan in New York City. The bus station is owned and operated by the Port Authority of New York and New Jersey. On a typical weekday, approximately 20,000
passengers on about 1,000 buses use the station. Our organization took over this project from a contractor the PA was very disappointed with. With our expertise, experience, and capabilities, we quickly turned it around to be a location that the port authority is delighted with. We are responsible for the bus port area, the inside terminal, along with the tunnel connecting to the MTA subway system. This high-traffic facility has just strengthened our experience with some of the New York area’s most used commuter facilities, making our companies truly an expert in this niche of the market. We enjoy great reviews and satisfaction from our immediate PA supervisors.
RUTGERS SHI STADIUM SHI Stadium underwent significant reconstruction from 2008 to 2009 to increase its capacity to 52,454. The stadium features two 5,000seat upper decks on each side of the playing field, as well as 968 loge and club seats on the mezzanine level of the east side of the stadium. A two-story press box sits on the mezzanine level of the west side of the stadium. Electronic ribbon scoreboards spanning the length of the field along the bottom of both upper decks were installed before the 2008 season, which complements the video scoreboard in the south end zone. Also located in the south end zone is the Brown Football Recruiting Pavilion
and Welcome Center, part of the 2008–2009 expansion project. The stadium also features light stanchions that allow for night games, a cannon for firing when Rutgers scores, concessions, and restrooms. Until 2004, the field maintained a grass surface but has since been replaced with artificial turf. Our organization has been fortunate enough to be given the great pleasure of servicing one of New Jersey’s iconic stadiums. The cleanliness of the stadium comes in first place. This unique public environment speaks to our ability to mobilize large crews, organize them in an efficient manner, and execute a nearly impossible task. Given only eight hours to clean up after 52,454 crazy fans, mostly college kids, having a blast, eating and drinking, and in general having a great time truly is a challenging task. Cleaning this challenging environment takes a small army of people operating in a well-orchestrated ballet. We have been doing this for over 10 years with great reviews from the Rutgers management.
NEWARK INTERNATIONAL AIRPORT Our organization had been providing custodial services to Newark International Airport for over 15 years. Newark International Airport services an average of 33 million travelers a year, making it one of the busiest airports in the country. It consists of three major terminals - A, B, and C - with a total of 61 gates. After reviewing the scope of work required, MODERN is fortunate to have the experience of delivering custodial and aircraft support services, with a similar demanding scope of services. We are well versed in providing these types of services in a high-traffic facility, which is an environment that is continually changing. We were responsible for providing general cleaning and terrazzo floor maintenance to Newark International Airport Terminal B, Portions of Terminal A and C, the Air Train System, and the Northeast Connection. Our floor maintenance program is designed to maintain an all-year-round high gloss look, including during winter element exposure. At Newark International Airport, we provided many different services. Our organization offered custodial services to the airport 24 hours a day, 7 days a week, for Terminal B along with many of the VIP lounges for various airports. Once again, this high-volume public space served to be a real challenge that taught us much about the best methods of caring for critical public infrastructure, all while keeping the PA satisfied with our services. We were honored to win the Port Authorities Customer Care Award seven years in a row.
QUALITY ASSURANCE Quality control is at the core of our company culture. Our objective is building our quality management efforts to achieve the ultimate customer experience. We strive to be the benchmark in the janitorial services industry, with 100 percent satisfaction guaranteed. To develop a customer-focused Quality Management System, we have created a distinct model that revolves around the ultimate customer experience, comprising quality assurance, green materials, innovative technology, efficient services, and reasonable costs.
1500 County Road # 517 Hacketts (P)973-599-9393 (F) 973-
100% MBE CERTIF Sergio Benvenuto Jr. Pr serge@modernclean
Your facility CARE Your facility SERVICES 1500 County Road # 517 FLOOR Hackettstown, NJ 07840 Your facil (P)973-599-9393 (F) 973-599-9399 • window cleaning • power washing Floor Cleaning, Stripping, MANAGEM Waxing, Repairing & Restoration • carpet cleaning and repair • upholstery • fabric cleaning 100 PERCENT •MBE terrazzoCERTIFIED • granite • clean rooms • computer rooms marble • slate • Jr. President • sensitive environmental cleaningSergio Benvenuto • fine stone • concrete • commercial cleaning serge@modernclean.com • gloss meter system • post construction cleanups • all VCT flooring • water damage restoration
• general cleanin mechanic and l • full facility janit frequency in an
• snow removal
24/7/365 EMERGENCY RESPONSE Your facility SERVICES • • • • • • • • • • • •
Window cleaning Power washing Carpet cleaning and repair Upholstery Fabric cleaning Clean rooms Computer rooms Sensitive environmental cleaning Commercial cleaning Post construction cleanups Water damage restoration Snow removal
Your facility MANAGEMENT •
•
General cleaning, porter, utility, mechanic and lead mechanic staffing Full facility janitorial services in any frequency and any
Your facility FLOOR CARE • Floor Cleaning, Stripping, Waxing, Repairing and Restoration • Terrazzo • Granite • Slate • Marble • Fine stone • Concrete • Gloss meter system • All VCT flooring
NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
In 2023, NSUH completed its 150th liver transplant since the program’s inception in 2019. Nabil N. Dagher, MD, Vice President and Director of Northwell’s Transplant Center, forged ahead with expansion by opening a transplant office in New Jersey. “Northwell is filling an urgent need for more transplant services in the region and the pandemic has only exacerbated the demand for expert liver disease care,” says Dr. Dagher.
PETROCELLI SURGICAL PAVILION OPENS An exciting new endeavor that NSUH is embarking on after more than a decade of planning is the construction of the Petrocelli Surgical Pavilion (PSP). “The Petrocelli Surgical Pavilion represents the future of health care for Long Island and Queens residents,” says Michael Dowling, President and CEO of Northwell. “This impressive facility is the realization of a lot of planning and work that goes back more than a decade. It will serve to magnify all of the great things already happening at North Shore University Hospital.” The PSP, a $560 million project opening for patient care in February of 2024, will feature 18 operating rooms, including three hybrid rooms with advanced imaging, and 132 intensive care rooms. Hybrid operating rooms are unique because they combine a traditional operating room with an image-guided interventional suite, allowing for highly complex, advanced surgical procedures. This project is upgrading and expanding the critical care capabilities of the campus to ensure the facility is a tool helping our team members deliver exceptional care. “In addition, it will be the home of SABHH, which will have a concierge entrance for cardiac patients and their families to ensure they are really being cared for at the top level,” says Dr. Kuvin. 22 | North America Outlook Issue 20
The unveiling of the Petrocelli Pavilion
Michael Dowling, Rabat and S. Zaki Hossain at the unveiling
“The PSP is going to catapult NSUH into a premier institution,” explains Dr. Kuvin. “We are already a top heart hospital, but the PSP is going to take us to new heights. It will provide the campus with all new intensive care units, which will allow us to monitor, care for, and provide bedside technologies for patients that we otherwise might not have been able to,” he continues. The 288,000 square foot (sqft) pavilion will accommodate the
future healthcare needs of the local, national, and international community, bolstering the local public healthcare infrastructure. Once complete, the PSP will significantly expand the high-quality capabilities of NSUH and create opportunities for advancements in technology and medicine. “NSUH and this new pavilion really serve as the premier quaternary care hospital for the largest healthcare system in the region,” comments Dr. Kuvin.
A Remarkable Surgical Experience Surgery is at the core of everything we do, and we believe that no one knows better than surgeons and their teams. Corza Medical is proud to work directly with surgical professionals to ensure that the products we deliver perform to your exact needs every procedure, every day.
corza.com
Hemostasis Management
Suture Technology
Wound Closure
Surgical Ophthalmology
NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
OUTCOMES DATA FOR NSUH STROKE OUTCOMES DATA FOR NSUH: NSUH is the only NYSDOH and Joint Commission recognized Comprehensive Stroke Center in Nassau County and holds the Stroke Gold Plus and Target Stroke Elite Plus award, which is the highest recognition from the American Heart Association and the American Stroke Association. CARDIAC OUTCOMES DATA FOR NSUH: Based on the most recent Society of Thoracic Surgeons (STS) report, all Northwell hospitals received the highest quality rating (three stars) for cardiac surgery. SABHH at NSUH is one of only three cardiac programs in the US and Canada to receive three stars in all categories scored by STS.
24 | North America Outlook Issue 20
Further advancing the mission and values that NSUH is so proud to consistently uphold, the PSP is a further example of the innovation and passion that are at the forefront of every decision made and step taken by the hospital, who always places the community and the patient first.
NSUH MEDICAL EDUCATION AND RESEARCH Committed to teaching the doctors of tomorrow, Northwell provides education to residents and fellows, ultimately training and educating more than 1,800 students each year across 180 programs and 15 hospitals. Dedicated to enriching the healthcare professionals of today while developing the doctors, nurses, and other medical personnel of tomorrow, NSUH is shaping the future of healthcare, one professional at a time. In order to enhance the training experience, NSUH offers a variety of educational, research, and community
service opportunities to those looking to begin their journey in healthcare, educating trainees in a highly efficient, patient-centric environment and allowing the advancement of one of the main goals of the US health system: to provide skilled, compassionate, and individualized care to every patient. These exceptional programs show participants how to practice awardwinning medicine and ultimately challenge them to become the most innovative, compassionate caregivers possible. NSUH researchers work on groundbreaking studies through the Feinstein Institutes for Medical Research, which ranks within the top sixth percentile of all independent research institutes receiving funds from the National Institutes of Health. It offers opportunities for residents and fellows to participate in research studies in laboratories or at the bedside.
EMPOWERING THE HEALTHCARE INDUSTRY ONE FACILITY AT A TIME
Global Industrial Healthcare Solutions™ is here to help you sustain your highest cleaning standards and maintain safe environments for patients and staff. We offer a wide variety of essential products that assist and elevate your commitment to providing exceptional care. Global Industrial Healthcare Solutions™ is an experienced resource for facility, operations, and industrial products. We offer everything from maintenance to medical, parking areas to patient rooms, or lobbies to laboratories. We have what you need to run your practice or facility on time and on budget. Our catalog encompasses everything you need to outfit and run your facility and we’re expanding our offerings constantly to ensure we continue to exceed your expectations and keep pace with your growth.
For more information, please visit us at www.globalindustrial/healthcare.com Contact us at healthcare@globalindsutrial.com
NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
NSUH INSTITUTES, SCHOOLS, CENTERS, AND PROGRAMS: • Feinstein Institute for Medical Research • Elmezzi Graduate School of Molecular Medicine • Donald and Barbara Zucker School of Medicine at Hofstra/ Northwell • Healthcare Exploration Program • Nursing Exploration Program • Dietetic and Culinary Exploration Program • Patient and Family Partnership
W E P R O V I D E T H E R I G H T C A R E , AT T H E R I G H T T I M E , I N T H E R I G H T P L AC E , W I T H C O M P A S S I O N , S E N S I T I V I T Y, A N D E M P AT H Y ” – DR. ALAN HARTMAN, SENIOR VICE PRESIDENT AND EXECUTIVE D I R E C T O R O F C A R D I O VA S C U L A R A N D T H O R A C I C S U R G E R Y, N O R T H W E L L H E A LT H
Council • Office of Community Health and Investment • The Auxiliary • Organ Donation • Institute for Neurology and Neuroscience
The Elmezzi Graduate School of Molecular Medicine is an individually tailored three-year PhD program designed to train exceptional physicians in research. This graduate school is one of only two in the country that specifically trains recent medical school graduates to use state-of-the-art methods to identify critically unanswered questions relating to human disease, shed light on fundamental biological processes underlying disease, and invent new diagnostics and therapeutics. The goal of this program is to create a cadre of highly-trained physicianscientists who will establish careers in academic medicine and conduct exceptional basic and translational research directly related to human disease. The Donald and Barbara Zucker 26 | North America Outlook Issue 20
School of Medicine at Hofstra/ Northwell, a partnership between Northwell and Hofstra University, was the first new allopathic medical school in New York in 45 years when it opened in 2008. The medical school enhances the academic offerings and reputation of Northwell and increases the opportunities for residents and fellows to gain the highest level of knowledge and experience during their time within the health system. The Office of Community Health and Investment, which focuses on improving the health of the communities served (approximately eight million in the areas of Long Island, Manhattan, Queens, and Staten Island), provides health education and prevention courses for the community, helps members gain access to healthcare, and
• Sandra Atlas Bass Heart Hospital • Emergency Department • Comprehensive Wound Healing Center • Organ Donation • Ostomy Clinic • Office of Community Health and Investment • Charlotte and Roger Blumencranz Caregiver Center • Northwell Sleep Disorders Center • Sandra Atlas Bass Center for Liver Disease
Security Solutions PROTECT WHAT MATTERS MOST
Intelli-Tec Security Services is built on reliable services, dedication, and a commitment to protecting our customers. We are a leading provider of home and commercial security solutions for New York, NY, Suffolk County, NY, Nassau County, NY, Long Island, NY, New Jersey, Connecticut and Florida. We provide a wide range of security solutions including commercial security alarms, IP video surveillance systems, CCTV surveillance systems, residential alarm systems and much more. We also inspect and install sprinkler and fire monitoring systems and managed access control systems from some of the most trusted brands. We work with you to create customized security solutions that meet your needs. Ensuring the safety and security of our customers is our highest priority. Our ability to implement effective commercial and residential security solutions is unparalleled. We will recommend the optimal solution and or additional options depending on your needs, budget and the technology available.
CALL US NOW! 1-800-981-Safe SERVICING NY, NJ, CT, FL
NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
NORTH AMERICA OUTLOOK: CAN YOU PROVIDE US WITH SOME INSIGHT INTO YOUR CAREER TODAY AND EXPLAIN HOW YOU BECAME INTERESTED IN MEDICINE? DR. ALAN HARTMAN, SENIOR VICE PRESIDENT AND EXECUTIVE DIRECTOR OF CARDIOVASCULAR AND THORACIC SURGERY: “I became acutely interested in healthcare at the age of 16 when my father died suddenly from a myocardial infarction at home. As a single child with a working mom, the pursuit of academic success in biological sciences became my singular passion. From there, I was accepted into the Mount
“ E V E R Y T H I N G A N D A N Y T H I N G T H AT E X I S T S AND CAN BE DONE IN CARDIOLOGY AND C A R D I A C S U R G E R Y I S P E R F O R M E D AT T H I S INSTITUTION”
Sinai School of Medicine, where I
– DR. ALAN HARTMAN, SENIOR VICE PRESIDENT AND EXECUTIVE D I R E C T O R O F C A R D I O VA S C U L A R A N D T H O R A C I C S U R G E R Y, N O R T H W E L L H E A LT H
busy “city” hospital.”
trains medical professionals on cultural competency, language, and communication access. Trainees have the opportunity to participate in the courses to gain a better understanding of diversity and inclusion and their importance in the healthcare industry. Not only do these many programs ensure the continual growth and advancement of healthcare professionals, but they also allow Northwell and NSUH to train and gather the most talented and dedicated staff within their respective fields. “Our goal is to continue to recruit top-notch professionals for our care 28 | North America Outlook Issue 20
team because these are the folks who provide bedside care, allow our patients to thrive, and ultimately continue to progress our tripartite mission of taking care of patients, doing research, and teaching at all levels,” notes Dr. Kuvin. The opportunities that Northwell and NSUH provide make a significant contribution to the growth and development of the healthcare system. Not only is NSUH committed to preparing the next generation of physicians for the demands of the ever-changing healthcare landscape, but it is also providing them with the tools to advance the field itself.
became fascinated with surgery. I wanted to go to the busiest surgical program in New York, one with an active trauma center and a
240 Languages at Every Bedside Collaboration with LanguageLine Solutions puts Northwell’s Petrocelli Advanced Surgical Pavilion at the leading edge of health equity There are many impressive numbers that go along with the Petrocelli Advanced Surgical Pavilion at North Shore University Hospital: • $325 million construction costs • 280,000 square feet • 44 Intensive Care Unit beds • 18 operating rooms • 10 years of planning
This achievement is soul-stirring, and yet we think there is another number that tops them all: 240. This is the number of languages spoken in New York.
Northwell Health is prepared to offer care to every person who comes through the Pavilion’s doors, regardless of language, culture, or physical ability. LanguageLine is honored to be Northwell’s language-access partner. As the Pavilion was being constructed, we have had the privilege of collaborating with Northwell on a bold mandate: to create the world’s most innovative approach to equitable healthcare. When the new Pavilion opens its doors, visitors will have on-demand, one-touch access to professional interpretation in more than 240 languages. Each patient will have the power of over 20,000 LanguageLine Certified medical linguists at their fingertips.
LanguageLine Healthcare Interpreting, By the Numbers
94% Fortune 100 healthcare companies use LanguageLine
18 of 20
Top US hospitals count on our language expertise
7 of 10
Top US children’s hospitals are long-standing clients
20,000+
Number of professional linguists available on-demand
24/7
Hours of language support
240+
Languages available for medical interpretation
In fact, LanguageLine will be featured at every one of the Pavilion’s key touchpoints, including at the patient’s bedside, where the app will be installed on a wireless tablet. This live interpreter service will be available in seconds, with year-round access 24 hours a day, seven days a week. If a patient’s language is outside the 240plus offered on-demand, we will make exhaustive efforts to find an interpreter who can assist. The goal is that every patient entering the facility will have an equal ability to share and comprehend information related to their health, and every caregiver will understand not just what their patient says, but what they mean. The road to greater health equity and literacy is paved with innovation, and it is never finished. In fact, this is just the beginning. The aim is to create a language-access system that is as diverse as the patients for which Northwell Health cares. We have already deployed video interpretation in Northwell EMS’s fleet of ambulances. Next, we will integrate on-demand interpretation within its Electronic Health Record (EHR) system. We are also working to implement translation in the system’s virtual chat.
To learn more, we invite you to visit www.LanguageLine.com
NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
VOLUNTEERING OPPORTUNITIES AT NSUH No matter your age, you can make a significant difference to the lives of others by volunteering at a hospital. Not only can you gain experience and make lasting friendships, but you can serve as a source of comfort and cheer to those who are hospitalized. NSUH offers volunteering opportunities, including: • Art, music, and magic with patients • Hospital Elder Life Program (HELP) • Patient library • Pet therapy with a certified therapy dog • Reading to patients • Babies alumni • Mealtime mate feeders • Volunteers for waiting rooms • Patient and family ambassadors
NSUH VOLUNTEERING AND CAREER OPPORTUNITIES In addition to the educational programs and schools that are offered, NSUH is continuously looking for volunteers who are committed to making a difference in patients’ lives and gaining valuable exposure to the healthcare industry as a whole. With a variety of volunteer opportunities ranging from pet therapy with a certified therapy dog to art, music, and magic with patients, these programs are designed to serve as a source of comfort and cheer to those who are hospitalized and allow volunteers to have a meaningful and satisfying experience that lasts a lifetime. Along with the volunteering opportunities within the hospital, NSUH also offers the Healthcare Exploration Program, which is 30 | North America Outlook Issue 20
designed to expose undergraduate college students to various careers in the medical field through an eight-week curriculum in which they encounter a broad range of clinical services at a tertiary care medical center and have the opportunity to explore the educational components of healthcare by attending hospital rounds. The Nursing Exploration Program is designed to encourage high school students to explore their interest in becoming registered nurses. Students have the opportunity to meet with a nurse educator to discuss their career goals, develop a personalized calendar of nursing experiences, and shadow different nurses based on their interests. The Dietetic and Culinary Exploration Program, meanwhile, encourages high school students to
• Emergency department ambassadors • Caregiver coach • Stroke Club
explore their interest in becoming a registered dietitian or pursuing a career in the culinary field. Students are able to meet with a dietitian or chef to discuss their career goals and shadow dieticians, chefs, and managers in nutrition and culinaryrelated industries. The Auxilary, a volunteer force established over 60 years ago, has equally been integral in raising funds to help the growth and evolution of NSUH, providing important programs and services, serving as goodwill ambassadors and acting as a vital link between the hospital and the community.
Providing Comprehensive Solutions through Best-in-Class, One-of-a-Kind Technologies
Wayne Grooters Co-founder, President, CEO
For over 20 years, Sovereign Medical has had a mission - to provide a uniquely specialized medical sales and distribution company that offers “Bestin-Class, One-of-a-Kind” technologies and to become the unmatched leader in providing quality, cost-effective products for patients and healthcare providers. Since day one, Sovereign Medical has worked diligently to provide a voice to products and devices that fit in those two categories for the following healthcare areas:
• Respiratory Care • Operating Room • Neonatal Care • Anesthesia
• Critical Care • Emergency Medicine (Acute Care and Pre-hospital) • Bio-medical
Sovereign Medical’s team is made up of Clinical Account Managers and Clinical Specialists strategically located to service our customers on the Eastern seaboard from New York City to Florida. Our Sales and Clinical professionals are well trained and extremely knowledgeable; their primary responsibility is to be a resource and ensure that caregivers are fully educated and knowledgeable on the products they purchase from us.
620H Valley Forge Rd., Hillsborough, NC 27278 (919) 644-1113 care@sovmed.com www.sovmed.com
NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
The Mayor and Glenorchy
Then there is the Patient and Family Partnership Council, a dedicated group of patients, caregivers, and healthcare professionals who partner to create meaningful changes within the hospital. NSUH believes that educating healthcare professionals, both current and future, is one of the most impactful ways to shape the future of the field for the better, and by providing world-class programs for potential students to take advantage of, this can be achieved and further the industry’s potential.
PATIENT TESTIMONIES AND AWARDS FROM NSUH
According to US News & World Report’s 2023 – 2024 Best Hospital Rankings, Northwell is New York’s most awarded healthcare system. NSUH, which tied for the number one hospital in the state, is proud to be nationally ranked in nine adult specialties, including pulmonology and lung surgery, cardiology and heart surgery, geriatrics, urology, 32 | North America Outlook Issue 20
“ T H E P AT I E N T A N D FA M I LY E X P E R I E N C E I S E X C E P T I O N A L , M A R K E D B Y R E S P E C T, C O U R T E S Y, E M P AT H Y, A N D E X C E P T I O N A L C O M M U N I C AT I O N A M O N G A L L T H E H E A LT H P R O V I D E R S A N D S U P P O R T S TA F F ” – DR. ALAN HARTMAN, SENIOR VICE PRESIDENT AND EXECUTIVE D I R E C T O R O F C A R D I O VA S C U L A R A N D T H O R A C I C S U R G E R Y, N O R T H W E L L H E A LT H
orthopedics, gastroenterology and GI surgery, diabetes and endocrinology, cancer, neurology, and neurosurgery. With these incredibly impressive rankings, there are many patients who have had their lives changed for the better and are sharing the exceptional service they received while in the hands of Northwell and NSUH. “We do things at NSUH that other tertiary and community hospitals do not do,” comments Dr. Kuvin. “We support patients with mechanical devices if their heart pumps aren’t working very well, we move patients towards heart and lung transplantation, and we are involved
in cutting-edge research that affords patients the opportunity to have therapies and options that they would otherwise not have been eligible for,” he elaborates. One example of this is the treatment that patient Susan Kotkin received when she flew over 1,000 miles from Florida to New York to be treated by the cardiac team at NSUH’s SABHH. Having run out of options in Florida, Susan came to NSUH, where the cardiac team worked tirelessly to save her life and get her back home. They ended up providing her with a left ventricular assist device (LVAD)
What makes us different?
–
Did you know? We directly provide service to over 800 hospitals in the continental US.
What makes us different?
Did you know? We collect over 2.5 million specimens monthly.
What makes us different?
Did you know? We deliver to 2,000 cities in 37 states and over 20,000 patients weekly.
to keep her heart pumping strong, allowing her to get back to driving, visit her grandkids, and enjoy the endless heat of the Florida sun. Susan explains that she felt like she was treated wholistically at NSUH,
where the team gave her incredible care and support. In another example, Northwell nurse practitioner Tanya Louis was diagnosed with breast cancer after having a routine mammogram. She
NSUH AWARDS AND RECOGNITIONS: • Received a 5-star Healthgrades rating for coronary bypass surgery for six years in a row (2018-2023). • Recipient of Healthgrades’ Patient Safety Excellence Award for five years in a row (2018-2023). • Recognized by U.S. News & World Report as one of America’s best hospitals for neurology and neurosurgery (2020-2021). • Received two Silver Beacon Awards for excellence from the American Association of Critical-Care Nurses (AACN) for the neurosurgical intensive care unit and cardiothoracic unit. • Earned the coveted Magnet designation from the American Nurses Credentialing Center (ANCC), which rewards excellence in patient care and innovations in professional practice as a nurse.
34 | North America Outlook Issue 20
was then treated by her employer, Northwell, and by a team of medical oncologists, breast surgeons, and plastic surgeons, who provided her with a treatment plan that included surgery and a double mastectomy, which took place at NSUH. After the successful surgery and recovery, Tanya’s boss suggested that she take the opportunity to become a nurse navigator, working with patients with pancreatic and liver cancer. She now educates as many patients as possible, as well as the public, to show them that there are new treatments and technologies available, there isn’t one type of cancer patient, and there is always light at the end of the tunnel. Tanya testifies that there was no doubt in her mind that she would choose Northwell, and that the professional relationships she developed with her care team translated into the high level of care she ultimately received.
NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
Designing for Wellbeing We believe that healthcare design is a shared experience where the wellbeing of the patient, care team, and community is all taken into consideration.
Our Services include the design, specification and sale of furniture for: • Clinicians workspace • Exam rooms • Patient rooms
• Oncology treatment spaces • Waiting spaces • Behavorial health spaces
www.afd-inc.com | 212.721.7100
carestream.com
A GLOBAL LEADER IN MEDICAL IMAGING
Trust. Quality. Innovation. Ideas that Clearly Work. Carestream applauds 14 years of partnership with Northwell Health.
North America Outlook Issue 20 | 35
NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
“We ensure that we provide patients with the highest level of patient care possible, including novel techniques, surgeries, medications, and other therapies,” comments Dr. Kuvin. This high level of care and compassion for every patient, no matter their background, is evident in every step that NSUH takes. This is why Northwell has been named one of the world’s most ethical companies by Ethisphere – a global leader in defining and advancing the standards of ethical business practices – for the eighth consecutive year based on its record on environmental, social, and governance (ESG), as well as safety, equity, and inclusion. Along with this recognition from Ethisphere, NSUH has been named among the top five percent of all short-term acute care 36 | North America Outlook Issue 20
hospitals evaluated nationwide by Healthgrades’ Patient Safety Excellence Award for the fifth consecutive year, and is now a Magnet-recognized hospital by the American Nurses Credentialing Center. This is a prestigious designation that reflects the highest standards of nursing professionalism, collaboration, teamwork, and superiority in patient care delivery. Less than 600 hospitals worldwide (only about eight percent) have achieved Magnet designation, and research demonstrates that this recognition provides specific benefits to healthcare organizations and their communities, such as an improved patient experience and better outcomes. Northwell has also won New York’s Military Friendly Employer Award for the fourth consecutive year in
recognition of its integrated approach to hiring, training, promoting, and supporting veterans and their families, with 1,300 veterans hired in the past three years as part of the Veterans Employment Initiative. Additionally, Northwell and NSUH are committed to raising the standard of healthcare for all with its LGBTQIA+ services, explicity noting that its mission is to make the most personalized and inclusive healthcare accessible. This commitment to diversity and community partnerships has led to 25 of Northwell’s facilities being named leaders in LGBTQIA+ healthcare equality by the Human Rights Campaign Foundation. With the philosophy that diversity is what makes a community colorful, it is NSUH’s mission to break down barriers and provide personalized, compassionate healthcare for all.
NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
Premium Commercial Floor Coverings
Carpet et cetera, Inc.
Office(973) 605-8181 | Email: Admin@carpetetcetera.com | www.carpetetcetera.com
Workmanship Professional Service Timely Performance
PAV-LAK provides construction management, general contracting and design/build services throughout the tri-state area. For the past 40 years, PAV-LAK has performed a wide range of projects for a diversified group of clientele. PAV-LAK has grown to become a leader in the construction industry and its name is synonymous with quality workmanship, professional service, and timely performance. CLIENT SUCCESS is the overall mission of PAV-LAK and it continually strives for success in client satisfaction and project completion.
325 Marcus Boulevard • Hauppauge, NY 11788 •Tel. (631) 434-7300 •Fax (631) 231-9290 • info@pav-lak.com
www.pav-lak.com
North America Outlook Issue 20 | 37
Michael Dowling, President and CEO of Northwell Health, speaking at a rally
THE FUTURE OF HEALTHCARE AND NSUH We will all need healthcare at some point in our lives. This is the mindset that NSUH always keeps at the forefront, allowing the hospital to truly connect and form relationships with everyone who comes in for help, providing them with unrivaled compassion and individualized care. Despite current disparities within the US healthcare system, people who are genuinely passionate about serving others are working diligently to help the system change for the better. This is no more evident than at NSUH and the day-to-day actions that are being taken to ensure that everyone, not just in the community but around the US, is able to access healthcare regardless of their background or circumstances. 38 | North America Outlook Issue 20
“The US can provide the most advanced healthcare in the world, and we have really amazing technology and the incredible ability to translate ideas into therapies and solutions for disease,” explains Dr. Kuvin. “Having said that, there are great disparities in healthcare in the US. While we can provide the latest and greatest treatments to the most complex patients, we struggle at times in terms of providing basic preventative care to much of our population, and I think these are the greatest assets but also some of the greatest challenges that we face,” he says. The future of healthcare delivery in the US may seem uncertain, especially due to the COVID19 pandemic which thrust the healthcare industry into disarray and exacerbated affordability challenges. However, despite the seemingly
unclear path forward, there are people dedicating themselves to the advancement and inclusivity of a system meant to provide unbiased help to all. “NSUH and Northwell are a nonprofit academic healthcare system which are really focused on reimagining healthcare as we move forward,” emphasizes Dr. Kuvin. “While this is a great responsibility, we are proud and eager to serve our patients and the entire system at the highest level. We take this task very seriously and with great pride, but it really challenges us at NSUH to be the best,” he continues. Healthcare is the largest industry in the US, accounting for approximately 17 percent of GDP. Therefore, it is integral that people within the industry ensure that the patients and their well-being are always put first.
NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
Resilient and Sustainable Healing Environments
BUILDING TECHNOLOGY
BUILDING CONTROLS & AUTOMATION
ENERGY SOLUTIONS
SERVICES
Efficient solutions. Effective Healthcare. Successful Outcomes. www.trane.com
Astarita Associates, Inc. is a medical physics consulting group that has serviced the New York Metropolitan area for over 40 years. The services provided to our client base of over 900 are in the areas of Radiation Safety, Radiation Oncology, Diagnostic X-Ray, Nuclear Medicine, Ultrasound, and MRI. Our staff of full-time physicists includes individuals board-certified in diagnostic imaging and radiation oncology.
SERVICES: DIAGNOSTIC MEDICAL PHYSICS RADIATION THERAPY PHYSICS HEALTH PHYSICS
414 Route 111 | Smithtown, NY 11787 | Phone (631) 265-2950 www.astaritaassociates.com
North America Outlook Issue 20 | 39
NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
THE WELL BY NORTHWELL HEALTH The Well, a digital resource for whole human health, is the fastestgrowing publication by Northwell and is inciting unparalleled growth in search, social, and referral traffic to the health system. With over half a million story views within the first six months of launching, The Well is a manifestation of Northwell’s mission to make a difference as an honest, trusted, and caring healthcare provider. In a time of information overload, much of which is unhelpful, inaccurate, or one-sided, The Well is on a mission to make people smile, laugh, and feel more confident and capable on their healthcare journey.
“Our goals are to continue to take the best care of patients from our community and across the system. Being the quaternary care hub of the region, we have the responsibility of taking care of the sickest of the sick. Our goal is to continue to do this, expand our capabilities, and make sure that each and every patient gets the best care at the right time,” comments Dr. Kuvin. Within the healthcare industry, it is not just important, but of the utmost necessity to ensure that access to care, health equity, health literacy, and the ability to access accurate health information from a reliable source are priorities to be highlighted and remedied in the coming years. NSUH has taken the initiative to ensure that it is at the forefront of this mission for a better, healthier future for both patients and those who work within the industry. To embody this mission, it is 40 | North America Outlook Issue 20
essential to invest in the future and sustain a learning mindset. Empowering physician leaders who devote their time and employ their experience to further this mission is a key tenet of NSUH. Being such a progressive and regularly developing industry, there is never a moment in which healthcare technology and improvements are at a standstill. “The healthcare industry is an exciting place to work; technological and pharmacological advances are increasing and improving at an exhilarating pace,” enthuses Dr. Hartman. These new technological advancements, and new infrastructure investments like that of the PSP, assist greatly in the progression of the healthcare industry. NSUH has proven beyond a doubt that it remains at the top when it comes to not only embracing these
advancements, but also paving the way for such developments to be made. At the core of all of these achievements is the fundamental goal of guaranteeing that patients not only receive the best when it comes to treatment, but can expect long-term health. “I think the legacy that NSUH would like to leave is the ability to provide the best possible patient care to improve the lives of our community members,” concludes Dr. Kuvin. NSUH has earned a time-tested reputation for providing the highest quality care to both the local New York community and beyond. There is no doubt that there is progress to be made, but NSUH will continue to be the leader of the pack.
nsuh.northwell.edu
NORTH SHORE UNIVERSITY HOSPITAL HEALTHCARE
Founded in 1964, Matco Service Corp. is one of the largest and most respected independent HVAC contractors in the Tri-State area. We are a diversified company specializing in the engineering, installation and maintenance of commercial HVAC systems. Our dedicated staff of professional engineers, mechanics and service technicians are active members of the American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE). For over five decades, Matco Service Corp. has provided superior HVAC service to our valued customers in the Tri-State area. We have a diversified team of factory trained technicians, specializing in Absorption, Centrifugal and Reciprocating air conditioning systems. We pride ourselves on our extensive experience and long history of success in the industry. Equipment served:
Local experts Trusted brand Professional facility maintenance supply solutions
• • • • • • • • • • •
Centrifugal chillers Absorption chillers Package units Rooftop and indoor Split systems Reciprocating chillers Multistack chillers Cooling tower maintenance Computer room equipment Circulating pumps Control systems
JAMES T. TURRISI, PRESIDENT, CEO 516-876-9100 JamminJTT@aol.com www.matcoservice.com
Tell us your story and we’ll tell the world
We "Never Say No" To The Customers
www.northamericaoutlookmag.com/work-with-us
205 Jackson Street , Englewood, NJ 07631 Phone: 201-227-7105 | Fax: 201-227-7131 rivieraproduce.com
Since 1993, Riviera Produce has supplied farm fresh fruits and vegetables to the most discerning clientele in America, You. Why do we work so hard to please the customer and give them the best? Because YOU do.
Four Star Fresh
North America Outlook Issue 20 | 41
NORTH SHORE UNIVERSITY HOSPITAL 300 Community DriveManhasset, NY 11030 Tel: (516) 562-0100 www.nsuh.northwell.edu
PRODUCED BY NORTH AMERICA OUTLOOK MAGAZINE