Issuu

DORMIO CONSTRUCTION

THE SUITE LIFE OF T H E H OT E L I N D U S T R Dormio offers a vast array of resorts and hotels in inspiring holiday destinations. CEO, Don Van Schaik describes the premium services on offer Writer: Ed Budds | Project Manager: Nicholas Kernan

2 | EME Outlook issue 47

The holiday industry is the most beautiful industry to work in, because you get to see the most stunning places on earth and people are happy most of the time,” opens the impassioned CEO of Dormio, Don Van Schaik. “To create new resorts and hotels is also beautiful because you are creating things for the future. It comes with the responsibility to make beautiful objects which fit into their surroundings so they will be appreciated in the long-term.” EME Outlook issue 47 | 3

WE DESIGN YOUR STORY TO TELL ...

INTERIOR DESIGN get in touch info@rhinterieurs.nl or call us at +31 (0) 180- 390 970 www.rhinterieurs.nl

It is this unapologetic enthusiasm for creating a memorable and unique holiday experience for customers, that places Dormio at the forefront of the highly competitive tourism industry. Dormio specialises in the rental, management and operation of resorts and hotels in the Netherlands, Germany, Austria, France and Spain. The main focus of all its resorts and hotels is to provide visitors with the best holiday experience, a high level of service and excellent hospitality, in order to enjoy a wonderful, relaxing stay. The locations of Dormio’s resorts and hotels are all totally unique and cater to many tastes of vacationing. Whether you’re craving a sun-soaked beachside stay in the summer, a stunning escape to the French Alps in the winter, a bustling city break in your own country, or a more relaxing 6 | EME Outlook issue 47

A SELECTION OF DORMIO RESORTS DORMIO RESORT OBERTRAUN: A luxury resort in Austria, south-east of Salzburg. The hotel lies in a beautiful UNESCO World Heritage Site 300 metres from Lake Hallstatt and offers 82 luxurious chalets, ranging from two to 16 guests. The Obertraun complex has many facilities such as a swimming pool, a restaurant, a mini-market and reception. DORMIO RESORT MAASTRICHT, THE NETHERLANDS: Here you will find various luxury apartments and holiday homes for two to 20 people, perfect for a superb holiday together. Just a 10-minute bicycle ride from the famous Vrijthof in Maastricht, you can enjoy your holiday at the most luxurious destination in Limburg. DORMIO RESORT COSTA BLANCA BEACH AND SPA: In El Campello, in the Alicante area, directly located on the Mediterranean Sea in Spain, you’ll find Dormio Resort, Costa Blanca Beach and Spa. This four-star superior resort consists of 126 luxury four and six-person apartments with spacious terraces and high-quality facilities. You can also walk straight to Cala Lanuza from your apartment. In Dormio Resort Costa Blanca Beach and Spa, you can combine the relaxing beach life and luxury under the comfortable warmth of the Spanish sun.

Usually we don’t pay that much attention to our surroundings. Unless we go on a trip. Travelling through new environments makes us extra aware of the things around us. Early explorers travelled all over the world to trade. They came back with new flavours, new colours, new scents, and above all: new ideas. During a trip we encounter all kinds of inconveniences. By thinking about them and solving them, we gain surprising new insights. Insights we can only get while traveling. All those experiences, smells, colours, tastes and stories turn into the ingredients for a new story. Your story.

We are RH Interieurs. We are specialists in telling stories through interior design. We are happy to travel together with you. Deeply involved and with respect for nature and people, we would like to enter into a longterm partnership with you. On a journey in which we find solutions, discover new things and especially pay a lot of attention to the shapes and colours that tell your story.

We design and produce interior design and furnishings for holiday homes, hotels and offices. We prefer to accompany you from the very beginning: when the construction blue-prints are not even final yet. From there we will search for the best solutions, colours and shapes. Together we find the story that the design should tell and our design team will translate that into rooms, areas, entrances and the interior and the style elements in the finishing touch. When developing a concept, we like to work together with our regular partners in the Netherlands and Europe. Durable, practical and of great quality. In other words: we take travelling with you very seriously. The story we can tell at the end of the journey should be able to change people, touch them and make them take action. It’s your story. We can help you to tell it through design.

Creating a relaxing and comfortable stay That’s the goal of hospitality groups, to make you feel at home. To meet the requirements of their guests, modern hospitality groups must incorporate connectivity capabilities that have become part of everyday life for most of their guests. High-speed internet, televisions and displays that support multi-platform streaming and casting have become the norm. Supplying these services on a larger scale can pose implementation, maintenance, and cost challenges.

3Bplus B.V. Ohmstraat 52, 3335 LT Zwijndrecht, the Netherlands Email algemeen@3bplus.nl Phone +3178-2034021 www.3bplus.nl

Smart Cable Technology B.V. Hoogstad 259, 3131 KX Vlaardingen, the Netherlands Email info@smartcable.nl Phone +31 (0)10 2480630 www.smartcable.nl

LG Electronics Krijgsman 1, 1186 DM Amstelveen, the Netherlands E-mail b2b.benelux@lge.com Phone 020 456 3100 www.lgsolutions.nl

DORMIO CONSTRUCTION

Costa Blanca Resort

Maastricht Herenhuis

Don Van Schaik

trip surrounded by nature, Dormio has a huge variety of choice on offer. All Dormio’s resorts and hotels are built in the style of the country they are located in, so that clients really feel like you’re away from it all and engrossed in the holiday experience. “I founded Dormio together with two older partners in 2001. We started as a sole development company, developing parks in various countries in Europe for brands like Landal Greenparks and Centre Parcs. Then, in 2010 I decided to start the management and rental activities. Now, Dormio performs all these activities: development, sales of the individual units, and management and rental of the resorts and hotels,” explains Van Schaik.

“ O U R G O A L I S T O M A I N TA I N O U R H I G H Q U A L I T Y S E R V I C E I N A D I F F I C U LT C O N S T R U C T I O N M A R K E T. D O R M I O D O E S N ’ T A I M T O B E T H E B I G G E S T, B U T T H E B E S T I N THE BUSINESS”

10 | EME Outlook issue 47

– D O N VA N S C H A I K , C E O , D O R M I O

“The construction business is much harder and more direct than many others. You want to get a certain quality within a certain deadline, and you want to pay as little as possible. The negotiations are harder and certainly in the current market circumstances, it isn’t easy to get things built, due to new environmental regulations, alongside heavy construction costs.

PREMIUM EXPERIENCE “The quality of our homes and the variety of accommodation in our resorts is what makes Dormio different compared to other developers in our sector. With our architects and engineers, we create resorts which don’t look like the traditional holiday parks with lots of the same houses,” explains Van Schaik.

Supplying exceptional guest satisfaction, long-term customer relationships and future-proof solutions for modern hospitality.

hrough a partnership with trusted telecoms and smart technology advisor 3BPlus and the renowned industry system integrator and support company, Smart Cable Technology (Smart Cable), LG directly addresses the need for a single entity, multi-supplier integrated connectivity solution in the hospitality market. This partnership focuses on providing customers with efficient, all-inone Hospitality TV solutions (both hotel and leisure resorts) that meet and exceed requirements in the long term. A shared philosophy and approach are essential when providing exceptional service alongside partners. When it comes to connectivity, building a future-proof solution that addresses the customer’s immediate and future needs is vital for sustainability, both on a business level and a customer-provider relationship level. 3BPlus, LG and Smart Cable share this approach. 3BPlus works directly with the customer to define their needs and assess potential solutions. They act as a bridge between this customer and any suppliers, giving exceptional customer support. Once a solution has been identified, Smart Cable handles the implementation of technical aspects, whether existing infrastructure or new networking installations. LG provides the customer with the displays and televisions that they need, in this case, Hotel TVs.

T +3178-2034021

Both 3BPlus and Smart Cable have extensive experience, making them ideal for directly addressing individual customer needs and requirements. This level of flexibility is key to success and excellent service. A complete solution may go beyond high-speed internet and integrated streaming services, including EV (Electric Vehicle) charging units, air conditioning units, or lighting systems. The networks that 3BPlus and Smart Cable present and install are inherently modular, meaning that if in the future, a customer requires added capabilities, a complete upgrade isn’t needed. This can save the customer money in the long term and forms a sustainable customer relationship built around continued service and support. Jan Willem Blok, LG Electronics: “It is very important to do business with companies like 3BPlus and Smart Cable because they really know what they are doing. Selling a Hotel TV or another product is not just about selling a box. It’s about providing a complete solution to the end-user.” LG Information Display offers digital signage solutions for various business environments, like government, corporate, and leisure. While this partnership focuses on the hospitality Construction, particularly leisure resorts, the joint approach and its products can be applied anywhere.

E algemeen@3bplus.nl

www.3bplus.nl

DORMIO CONSTRUCTION

Quintes Originating in 2015/2016 in the beautiful Dormio Resort in Maastricht, REINDERS assurantiegroep has arranged the complete insurance package for Dormio as well as for the owners of the houses and apartments. Last year, REINDERS assurantiegroep joined Quintes Verzekeren en Risicobeheer. This has effectively enabled us to easily offer more national coverage, whilst creating even more opportunities for our customers and our relations - as seen with Dormio Group. Since we are now represented all over the country, we can quickly provide a local advisor in case of an emergency. Despite the change to a new name, our service is still as diligent as before, and we still remain locally involved. Our Quintes advisors are experts in insurance and risk management and truly care for our relations. We like to get to know our relations well, so that we can give them customized advice. Since mutual trust is the best basis for a long lasting relationship, we also think it is important that you get to know us! We are completely independent and can therefore always find the best insurance combination for you. We have our own Quintes managing general agent (MGA) and bourse company to offer optimal support for the larger risks. We greatly value our relation with Dormio Group and look forward to continue to advise and help them in the future.

Hotel de Prins van Oranje

With this enthusiasm for variety and by creating types of houses which look like historical homes in the area, Dormio excels in the design of resorts which are pretty to visit and don’t look like projects, but instead resemble organic builds. This ensures a guaranteed level of business sustainability, not only due to the construction quality, but by keeping the array of properties interesting for tourists over a long period of time. Dormio has curated a vast database which consists of over 25,000 potential buyers of holiday homes, 12 | EME Outlook issue 47

who follow the company, allowing them to easily reach large numbers of possible customers. Refusing to stand still in the travel landscape, Dormio has an exciting slate of projects already in motion for the coming year, none more so than the ‘Dormio resort Veluwemeer’ initiative based in Holland. This project contains five different conceptual themes within one holiday park, across 300 holiday homes, both indoor and outdoor pools, children’s play areas and a variety of gastronomy and retail within the resort.

Quintes Verzekeren en Risicobeheer

www.quintes.nl

DORMIO CONSTRUCTION

Maastricht building

EME Outlook issue 47 | 13

DORMIO CONSTRUCTION

J.J. Darboven Alfredo Espresso is a coffee brand of coffee roaster J.J. Darboven Hamburg. Although Alfredo Espresso is roasted in Germany, it’s Italian to the core. Passion meets Dolce Vita. There are 7 Alfredo blends from 100 procent Arabica coffee up to a strong Italian espresso for an espresso or coffeespecialty with milk. Enjoy the espresso moments!

Artist’s impression of Medemblik Dijkhuys

The site is situated just outside the Walibi Holland theme park and on the shore of one of the most attractive recreational areas in the entire nation, the Veluwemeer. This convenient location is also found in the heart of the Netherlands and is therefore very attractive for short stay vacations. “We currently have two projects in Holland on the market: Dormio Resort Medemblik and Dormio Resort and Hotel de Hondsrug. With both of these projects we hope to start building in the fall of 2022. The project in Curacao, Dutch Antilles, is a future development we are also very excited about,” adds Van Schaik. Flexibility is especially important to Dormio. To meet a customer’s holiday preferences, the options are flexible as to the number of days available to stay. “A midweek, a long weekend or 10 days at your favourite holiday destination? Everything is possible! This means you are not bound by fixed periods or arrival days,” he says.

INVESTING IN PEOPLE POWER “For Dormio it’s important to have reliable partners working on the projects. The construction partners we collaborate with vary depending on the country we are working in, for example in Holland we are working only with partners who possess a proven track record in their business. This is the only way to ensure the 14 | EME Outlook issue 47

Alfredo Espresso of J.J. Darboven is a partner of the Dormio Group.

quality we are aiming for,” Van Schaik comments. “We try to be an attractive company by giving our colleagues a lot of freedom. They can unfold their abilities as much as possible and because we have a great variety of types of colleagues (technical, creative, commercial, financial, developers) in house, we try to connect them together with internal events. It’s this culture of inclusivity that helps create such a positive feeling across the many resorts, which is highly appreciated by the Dormio team, resulting in minimal staff turnover in general. With 350 people

employed all across Europe, including 65 in the main office in Arnhem, the company continues to grow in order to facilitate the popularity of the resorts and the booming business that Dormio continues to attract. “Our goal is it to maintain our high-quality service in a difficult construction market. This also goes for the touristic part of the business, in improving services and achieving the highest possible Net Promoter Score (NPS) that we can get. “Dormio doesn’t aim to be the biggest, but the best in the business,” Van Schaik concludes proudly.

Tel: +31 (0)26 353 7700 info@dormio.eu www.dormio.eu

DORMIO CONSTRUCTION

Passion meets Dolce Vita Original Italian espresso

Alfredo Espresso is a coffee brand of J.J. Darboven, partner of Dormio Group

www.darboven.nl

Making the difference.

Inventing the future with a human perspective

FURNITURE DESIGN REALISATION

Your partner in the broad hospitalitysector www.eiffageinfraestructuras.es

www.kajainteriors.com

EME Outlook issue 47 | 15

DORMIO Velperweg 13 6824 BC Arnhem The Netherlands Tel: +31 (0)26 353 7700 info@dormio.eu www.dormio.eu

PRODUCED BY EME OUTLOOK MAGAZINE