December 2023
Insurance Benefits Closed for the Holidays
The Insurance Benefits department will be closed during the winter break. The closure will begin Monday, Dec. 25 through Monday, Jan. 1, 2024. It will be important for you to keep the contact information in this Benefits Bulletin should you need assistance during the winter holidays. Remember, you can reach insurance benefits at 407.317.3245 now through Friday, Dec. 22, and again beginning Tuesday, Jan. 2, 2024.
Easy Reference Guide for Insurance Benefits
Keep this chart handy when you have questions about your insurance benefits.
Medical Plans, Mental Health/ Chemical Dependency
• For claims information, eligibility or benefits verification, call Cigna HealthCare member services at 1.800.CIGNA24 (1.800.244.6224). Cigna www.mycigna.com
• For precertification or hospital admission due to an emergency, call Cigna HealthCare member services at 1.800.CIGNA24 (1.800.244.6224). • For the Employee Assistance Program call 1.877.622.4327. • For CVS Caremark customer service, call 1.800.378.9264.
Pharmacy
CVS Caremark www.caremark.com
• For CVS Caremark Clinical Services (for prior authorization), call 1.800.294.5979. • For CVS Caremark Clinical Services (for formulary Exceptions/Appeals), call 1.877.203.1681. • For CVS Caremark Specialty Pharmacy, call 1.800.237.2767. • For additional pharmacy assistance, call 1.833.416.5130 or email bac.ocps@ajg.com.
Benefit Advocate Center Dental
Vision
DeltaCare USA Basic and Comprehensive www.deltadentalins.com
• Call DeltaCare at 1.800.422.4234.
Delta Dental PPO www.deltadentalins.com
• Call Delta Dental PPO at 1.800.521.2651.
Humana www.compbenefits.com
• Call Humana Specialty Benefits Vision Plan at 1.800.865.3676.