Informa Staff Handbook This document is Private and Confidential and should not printed. Please save a copy to iBooks or drop box on your mobile device,
V3 28-09-2026 1
MOST IMPORTANT TELEPHONE NUMBERS ...................................................................................................................... 4 IMPORTANT HEALTH AND SAFETY Q&A’S ........................................................................................................................ 5 SHOW TIMETABLE ............................................................................................................................................................. 6 Badges........................................................................................................................................................................... 8 Attendee and exhibitor examples: ............................................................................................................................... 8 GENERAL ONSITE............................................................................................................................................................. 10 ACCOMMODATION & TRAVEL .................................................................................................................................... 10 HOTEL NH MILANO FIERA ........................................................................................................................................... 10 HOTEL ORDER CONFIRMATION .................................................................................................................................. 10 VENUE ......................................................................................................................................................................... 10 GETTING FROM THE AIRPORT TO THE VENUE ........................................................................................................... 10 GETTING FROM THE VENUE TO NH HOTEL ................................................................................................................ 11 NAVAN ........................................................................................................................................................................ 12 PROTOCOL HEALTH AND WELL BEING DURING THE SHOW ....................................................................................... 13 STAFF LUNCHES AND DINNERS ................................................................................................................................... 13 WELCOME RECEPTION................................................................................................................................................ 14 STAFF PARTY ............................................................................................................................................................... 14 VENUE ............................................................................................................................................................................. 19 SHOW OVERVIEW ....................................................................................................................................................... 19 FACILITIES AND FEATURE OVERVIEW ......................................................................................................................... 19 Opening ceremony ..................................................................................................................................................... 21 ONSITE QUERIES & ESCALATIONS LOG ....................................................................................................................... 22 SPONSORS / ONSITE PROMOTIONS ........................................................................................................................... 22 Taste of Italy Tour ........................................................................................................................................................... 24 Clean Works Day ............................................................................................................................................................. 24 EVENT PLANNER & APP ................................................................................................................................................... 25 LEAD RETRIEVAL ......................................................................................................................................................... 25 STAND TYPE PACKAGES................................................................................................................................................... 27 SHELL SCHEME PROVIDED BY A-BOOTH ..................................................................................................................... 27 Shell Scheme Package for stands 9m2 - 14.5 m2 ....................................................................................................... 27 Shell Scheme Package for stand 15+ sqm .................................................................................................................. 28 MSD PACKAGES – PROVIDED BY A-BOOTH ................................................................................................................ 29 Modular Stand Design (MSD) Package Information ....................................................................................................... 29 MSD Stand 9m2 .......................................................................................................................................................... 29 MSD Stand 12 – 19.5 m2 ............................................................................................................................................ 30 MSD Stand 20 – 29.5 m2 ............................................................................................................................................ 31 MSD Stand 30 – 49.5 m2 ............................................................................................................................................ 32 MSD Stand 50m2+ ...................................................................................................................................................... 33 MEETING ROOMS – PROVIDED BY FIERA MILANO ..................................................................................................... 34
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SUSTAINABILITY .............................................................................................................................................................. 42 Waste initiatives during CPHI Milan 2026 .................................................................................................................. 42 HEALTH AND SAFETY ....................................................................................................................................................... 43 SIGN IN AND OUT ....................................................................................................................................................... 43 H&S BRIEFING ............................................................................................................................................................. 43 HEALTH AND SAFETY (H&S) RESPONSIBILITIES .......................................................................................................... 43 FIRST AID ..................................................................................................................................................................... 44 UNDER 18’s ACCESS .................................................................................................................................................... 44 EMERGENCY GUIDANCE.................................................................................................................................................. 45 INCIDENT RESPONSE PLAN - IRP ................................................................................................................................. 45 INFORMA COLLEAGUE ONSITE CONTACT DETAILS ......................................................................................................... 54
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MOST IMPORTANT TELEPHONE NUMBERS Fiera Milano’s Control Centre (for use when on-site at the venue) • In case of an emergency onsite please call Fiera Milano’s Control Centre on +39 02 4997 7210 • The Fiera Milano Control Centre will then coordinate the appropriate response with the relevant emergency services where required. • Please note that every onsite request for emergency services MUST be coordinated via the Fiera’s Milano Control Centre to enable a quick and efficient response. Please do not call the general country emergency number (112) direct as this will slow down the response time. • We encourage everyone to save Fiera Milano’s Control Centre number into their mobile phones which you can do easily by scanning the QR code below:
General Emergency Services Numbers in Italy (for use when not on-site at the venue) • The general emergency number is Italy is 112. You do not need to add the local code. • Ambulance is 118 • Fire Department is 115 • Police is 113 Emergency Travel Number for Informa Colleagues • All Informa colleagues have access to a single 24/7 emergency contact number when travelling +44 20 3475 3594 • This can be used if you need any help or advice regarding a security, safety or medical issue whilst travelling and is worth saving to your phone. • They offer a call back service if you are using a personal phone. • Scan the QR code below to add the Informa Emergency number into your phone.
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IMPORTANT HEALTH AND SAFETY Q&A’S With CPHI being one of Informa Markets biggest events, we are expecting many colleagues from other Portfolios, as well as Senior Executives and Board Members to be visiting the show. Below you will find a list of questions that have been provided to Senior Executives and Board Members to ask key event leaders, ops managers and anyone on the show team on-site – please ensure you have read and understood each point. It is important that every member of the show team can answer these questions. Have there been any Health and Safety incidents so far? If so, have they been reported? Please direct this question to the Ops Team who will be able to answer. What is the maximum stand height at this show (ideally 4m max)? The maximum stand height allowed at CPHI Milan 2026 is 4m. The maximum height for rigging is 6m (measured from the floor to the top of the truss), and there must be a clear gap between the stand walling and the rigging. Are there any complex builds? e.g. double-decker stands? Double decker or two-storey stands are NOT permitted. To note that complex builds are defined as having one of more of the following items: Platforms & Stages over 500mm; Suspended structures (e.g. lighting rigs); Ramps; Glass constructions so there will be a number of complex builds at the show. Who is responsible for floor safety at the show? (Informa or third-party) Abraxys are our appointed Floor Safety Management company for the show. There will be at least 1 Floor Safety Manager assigned to each hall. Did you book your travel to the show using the Informa Travel Management system (NAVAN)? Everyone should have booked their flights via NAVAN (or equivalent local travel partner). Are Informa or the venue responsible for event security? Event Security is provided by the venue. Was there a pre-build up health and safety briefing? Yes, in pre-show meeting and an online form Have you had the Safety Operating Model (SOM) training by Health, Safety and Security (HSS)? This is predominantly delivered to Operations colleagues Is wearing a helmet inside the halls during the build-up and breakdown mandatory in Italy? Yes. According to the Italian law, wearing a helmet is mandatory during the build-up and breakdown of the show. If you want to enter the halls during build-up or breakdown, you can collect the helmet in the teams area at the South Entrance 1st floor. After wearing the helmet, please return the helmet back to temp staff in the teams area. On Monday 5th Ocotber, wearing a helmet is not mandatory because this is a clean work day.
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SHOW TIMETABLE
Show Phase
Date
Opening Hours Hall Opening Support Hours Centres
Access
Wednesday 30th September 08:00 – 22:00 n/a
Space only Contractors with pre-arranged Early Access*
Thursday 1st October
08:00 – 22:00 n/a
Space only Contractors with pre-arranged Early Access*
Friday 2nd October
08:00 – 22:00 08:00 - 20:00 Space only contractors
Saturday 3rd October
08:00 – 22:00 08:00 - 20:00 Space only contractors
Build Up
Sunday 4th October
08:00 – 22:00 08:00 - 20:00 Space only contractors
Stand Dressing
Monday 5th October
08:00 - 18:00 08:00 - 18:00 All Exhibitors and all contractors
Tuesday 6th October
07:00 – 18:30 07:00 - 18:30 All Exhibitors
Early Access
Wednesday 5th October 07:00 – 18:30 07:00 - 18:30 All Exhibitors Show Open
Thursday 8th October
All Exhibitors 07:00 – 22:00 07:00 - 19:00 Contractors for dismantling from 18:00.
Thursday 8th October
18:00 – 22:00
Contractors access
Friday 9th October
08:00 – 22:00
Space only contractors
08:00 – 18:00
Space only contractors
Dismantling Contractors Saturday 10th October
Important notice: • All Stand Construction must be completed by 22:00 on Sunday 4th October 2026, including removal of all stand material out of the halls and loading bays. • Any stands not completed by the above times will be subject to a late working fine. • Monday 5th October is a clean works day. This means that only stand dressing is allowed and no construction is allowed, such as but not limited to sawing and drilling. Working at hight is strictly prohibited. • Stand Dressing and exhibit set up should be completed by 18:00 on Monday 5th October 2026. • Exhibitors and Contractors must wear a safety vest, helmets and proper safety boots during build up and breakdown. Safety boots will not be sold onsite. His-Vis vests and Helmets can be bought onsite at Bonfanti. Exhibitors and Contractors are responsible to bring their own. • • • •
An announcement will be made once the show has closed. Exhibitors are not permitted to remove exhibits or stand materials until it is announced that it is safe to do so. Exhibitors will not be allowed to re-enter the halls with trolleys, toolboxes etc until visitors have left the halls. Detailed breakdown information will be emailed to all contractors and exhibitors closer to the event.
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•
•
Space Only Contractors will be granted once Venue rigging services, aisle carpet removal, and empty boxes/crates have been delivered to the stands. Exhibitors should arrange to stay at the venue to handover their stand to their contractor or arrange appropriate security for vulnerable items. We do not advise leaving these items unattended. The organisers cannot be responsible for any items left behind in the halls or loading bays, overnight or beyond 18:00 on Saturday 10th October 2026. Please ensure your stand can be broken down safely and removed from the venue within the published hours above.
Late working Late work fees are non negotiable. The late working fee apply per stand, not per contractor or per hall. No late working is permitted on Monday 5th October or during the event days. Contractors who want late working permission have to discuss this with the Abraxys Floormanager and order this either via the Fiera Milano Exhibitor Portal or at the venue desk at the Exhibitor Support Centre. Build-up Period 02 - 05 October 2026 Breakdown Period 09 - 10 October 2026
Late working with permission for 4 hours 22:00 – 02:00 1500.00 €
Late working without permission 5000.00 € penalty
Access: Halls will open at 07:00 daily. Show opening times are dependent on the pass type purchased to attend CPHI, please see a summary below: Pass Type Hall Access Time Exhibitor 07:00 Leader
08:30
Explorer
09:00
Standard 10:00 Important notice: • •
Power supply to ALL stands MUST be switched on 30 minutes before show open and MUST be switched off 30 minutes AFTER the show closes every day. If power is required beyond this, 24hrs power must be ordered from the official contractor If a stand needs any maintenance work done during pre- or post show hours, it is possible for the contractor to request a maintenance pass via the Fiera Milano Exhibitor Portal. The maintenance pass give the contractor access before of after the show for 1 day
Access Information: • Space only Contractor access is only permitted in the published hours above. Access to build up to begin construction is subject to permission to build and a valid contractor pass, hi-vis vest, safety shoes and hard hat. • All Contractors personnel should complete a registration through the Fiera Milano system to receive their contractor pass. • Exhibitors requiring access to monitor the progress of the stand dismantling should complete a contractor registration and have appropriate PPE as detailed above. • All vehicles will need to be registered in the Fiera Milano system in order to enter the venue during dismantling days. Further information will follow in the Exhibitor Manual.
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Important notice: • • • • •
No exhibits or stand material are to be removed before the start of breakdown has been publicly announced by the organiser Exhibits cannot be removed or dismantled before the close of show, or until the halls are clear of ALL visitors. Access for Space Only Contractors is approximate; they will be held at the marshalling gate until Venue rigging services, aisle carpet removal and empty boxes / crates have been delivered to stands. Exhibitors are advised not to leave their stand unattended at any time during breakdown. It is the Exhibitor's responsibility to remove all stand materials, carpet tape, packaging and waste from the halls. Please note that charges will be levied for the removal of any discarded items.
Tips for arrival at the venue: 1. 2. 3. 4.
Ensure you have your build-up/breakdown badge from the venue or the visit badge during show days. Do not participate if you feel unwell or if you have any flu-like symptoms. Check the latest travel information to visit Italy before you start your journey. Bring your High Vis and safety boots
N.B. On show days there are metal detectors in operation at all the entrances. Leave extra time to go through security.
Badges How to enter the venue before the 5th October ? All the staff coming to Fiera Milano before the 5th October need to show security their Informa Badge and valid iIdentification document. Please note that a driver license for NON-EU citizens is not a valid identification document in Italy. It is crucial that everyone checks in and checks out using the Smartsheet form. You’ll find the check-in and check-out QR code in the general team’s area at the South Entrance.
Attendee and exhibitor examples:
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GENERAL ONSITE ACCOMMODATION & TRAVEL HOTEL NH MILANO FIERA Viale degli Alberghi, 1, 20017 Rho MI, Italy Phone: +39 02 300371 Check-in: from 15:00 Check-out: until 12:00
Breakfast box available? Yes, request 24 hours before Gym: 05:00 – 24:00 Wifi: name: password: wifi
Breakfast: 07:00 – 10:00 UNA Hotel Via Giovanni Keplero, 12, 20016 Pero MI, Italy Phone: +3902300551 Check-in: from 15:00 Check-out: until 10:00 Shuttle bus available to metro station: between 08:30-10:30 / 18:00-20:00. To use call reception.
Breakfast: 07:00 – 12:00 Breakfast box available? Yes, request 24 hours before Gym: 07:00 – 23:00 Wifi: on landing page insert your email address
HOTEL ORDER CONFIRMATION You will receive the hotel confirmation on Tuesday 22th Sep. from B network, please check your SPAM as well. If something needs to be changed while on-site, please contact Bnetwork +34 93 550 03 50 or Jimena Montilla. VENUE Fiera Milano Strada Statale Sempione, 28, 20017 Rho MI, Italy Phone: +390249971 Main Entrance: East Entrance Closest Entrance for teams offices: South Entrance Early access: South Entrance, bring badge PLEASE NOTE: on open day’s everyone will have to go through security to have their bags scanned and checked. Please allow time to clear security. Cash points: Centro Servizi Business Point, Customer Service point, Hall 5 and Hall 13 GETTING FROM THE AIRPORT TO THE VENUE There are two recommended airports: Milan Airport Linate and Milan Airport Malpensa. To get to the venue via taxi, it will take approximately 30 minutes off peak hours or 1 hour in peak times or 1h15. To get to the venue by public transport, it will take approximately 80 – 90 minutes. Please consider sharing taxis with your colleagues wherever possible. METRO Underground ATM Red Line M1 – Rho-Fieramilano stop. TRAIN High-speed/Regional/Fast Regional/Trenord S5/S6/S11 – Rho Fiera station.
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TAXI If the metro and bus are not an option, we ask you to try to coordinate with other team members and share taxis with as your colleagues wherever possible.
GETTING FROM THE VENUE TO NH HOTEL The south entrance is only a 5 minutes’ walk from the NH Hotel. Click here for the route. GETTING FROM THE VENUE TO UNA HOTEL We encourage people staying at the UNA Hotel to either walk for approximately 30 minutes to the South Entrance or use the free shuttle service from the hotel to Molino Dorino metro station. From Molino Dorino, it is just one stop on the M1 metro line to Rho Fieramilano East Entrance. The single journey ticket currently costs €2.20.
FACILITIES CLOSE TO HOTEL Nearest Hospitals Rho Hospital Corso Europa, 250, 20017 Rho MI, Italy +3902994301 Opening times: 24/7 Ospedale Luigi Sacco Via Giovanni Battista Grassi, 74, 20157 Milano MI, Italy +390239041 Opening times: 24/7 Nearest Pharmacies NH Hotel Farmacia Comunale Pero Via Cesare Battisti, 6, 20016 Pero MI, Italië +390238100102 Opening times: Mon – Fri: 08:00 – 13:00 and 15:00 – 19:30 Saturday : 09:00 – 13:00 and 15:00 – 19:30 Sunday closed UNA Hotel Farmacia Vittoria Via Pisacane, 2, 20016 Pero MI, Italië +390291766734 Opening times: Mon – Fri: 08:30 – 19:30 Saturday : 09:00 – 13:00 and 15:00 – 19:00 Sunday closed Doubletree Hitlon Farmacia Amoretti Viale Carlo Espinasse, 30, 20156 Milano MI, Italy +39023272269 Opening times: Mon – Fri: 08:30 – 13:00 and 15:00 – 19:30 Saturday : 09:00 – 13:00 and 15:00 – 10:00 Sunday closed
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Nearest shopping centre Rho Center Centro Commerciale Via Luigi Capuana, 20017 Rho MI, Italy +390293922378 Opening times: Everyday 08:30 – 21:00 NH Hotel: 10 min taxi UNA Hotel: 15 min taxi Doubletree Hilton: 15 min Restaurant Recommendations Budget is 45 EURO per person Restaurant Menu
Distance NH Fiera Milano
Distance UNA Hotel
Distance Hilton Double Tree Hill
La Cantina del Giannone Italian Osteria Serafina Italian SHIFU – Ramen Bar Osteria del Treno Italian Flower Burger Vegan Lubar – Organic Rho Center Centro Commercial
https://www.lacantinadelgiannone.com/menu
15 min taxi / 40 min metro Metro 1 / 5
15 min taxi – 35 min Metro 1 / 5
10 min taxi / 20 min tram 1
https://www.osteriaserafina.com/
20 min taxi / 40 min metro 1
15 min taxi / 35 min metro 1
15 min taxi / 30 min metro 2/1
https://www.drinkino.it/ramenshifu_navigli.html
25 min taxi / 50 min metro 1 / 2 25 min taxi / 40 min bus s6
25 min taxi / 45 metro 1/2 25 min taxi / 50 metro 1/3
20 min taxi / 25 min metro 2 20 min taxi / 25 min bus s6
https://www.flowerburger.it/
20 min taxi / 45 min metro 1
20 min taxi / 40 metro 1
15 min taxi / 30 min tram 12
http://www.lubar.it/menu
25 min taxi / 40 min metro 1 10 min taxi / 30 min metro
25 min taxi / 30 min metro 1 15 min taxi / 35 min metro
18 min taxi / 45 min tram 1 15 min taxi / 40 metro
https://www.osteriadeltreno.it/menu-cena-finesettimana/
http://www.rhocenter.com/
INFORMA SECURITY OPERATIONS CENTRE (iSOC) The iSOC is supported by our trusted partner ‘NGS’ and provides a holistic risk management solution including the automated sending of pre-trip security, safety and travel information, allowing proactive monitoring (travel-tracking) of all travellers and helping coordinate urgent or emergency response to incidents or medical issues. We are also able to ‘geo-fence’ our offices and selected events to proactively identify potential risk – everything from protests, weather events, security incidents and civil infrastructure issues.
NAVAN Informa colleagues must book travel via NAVAN. Navan complies with our company travel insurance. NAVAN ensures trip details are added to our travel tracking programme which will proactively monitor a range of potential risks that could impact your trip. You will be contacted directly if required. Before you go on the trip you’ll receive an email with information of the location you’re travel to: safety, security and cultural nuance advice.
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PROTOCOL HEALTH AND WELL BEING DURING THE SHOW Make sure during the show that you take good care of yourself and of the others around you. We know it can be busy onsite but make sure you: -
Sleep and rest Stay hydrated Take regular breaks where possible
If you are sick or require medical attention on-site, please always tell your Line Manager due to your own health and safety but also of others. If you have an accident or are involved in an incident on-site, or you witness any accidents or incidents, no matter how big or small, please let us know. The Office Managers will inform the Senior Operations Manager who will ensure the accident/incident is reported via the Sphera App. If it is a serious incident or accident that requires immediate Medical attention or the Emergency Services, please remember to FIRST call the venue via their Emergency number.
NEED TO GO HOME EARLY OF STAY LONGER IN MILAN DUE TO ILLNESS? Please contact Julie Verpoort +31 6 11 59 30 56, she is in Milan 5th October afternoon till 11th October. She is the main liaison to assist with any staff member if they need to home early or stay longer is Milan due to illness.
EXHIBITOR SUPPORT CENTRE DETAILS For CPHI Milan 2026 we have 2 Support Centres. One is on Corso Italia (SC5) and the other is in Hall 16 (16M48). The following suppliers will be present at each Support Centre: A-booth, AdExpo, DB Pixelhouse, DSV, Full Vision. Overview of Suppliers Onsite A-Booth: General Service Contractor, Shell Scheme and MSD builder (modular stand design). Adexpo: Furniture supplier Abraxys: Appointed Health and Safety floor management and Better Stands on-site assessment. Bnetwork: accommodation agency, will have a represetative in each of the Sales Stands this year. CrowdConnect: Blue dot navigation provider, i.e. a map navigation system like Google maps but for use inside the halls. DB Pixelhouse: Audio Visual and IT Equipment Hire DSV: Freight, Logistics, Onsite Lifting Services ExpoFlora: Floral and plants supplier (organiser only) Full Vision: Graphics supplier and Organiser Feature build Smartdigital AV (audio-visual): Content production supplier Visit: Registration partner who provides the software and hardware to scan all attendees into the show and specific feature areas.
STAFF LUNCHES AND DINNERS Team Lunches Team lunches during show open days will be served in the Yellow Tower – Level 1, from 12:00 to 15:00. Monday Dinner Dinner on Monday, 5 October will be served at the venue, at Fiera Milano Restaurant Light Design 04, from 19:00 to 21:00.
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There are no pre-arranged team dinners on Tuesday or Wednesday. The maximum amount that can be spent and expensed for dinner is €45 per night. Vouchers You will need one voucher per day, together with your Informa badge, to redeem lunch or dinner. Please collect your voucher from the hostess in the Team Room each day. Any expenses incurred outside of the arrangements outlined above will need to be covered by the individual and will not be reimbursed. Lunch / Monday dinner is only available using the voucher for that day along with your Informa badge.
Any expenses incurred outside of the above arrangements will have to be charged to your own / your department budget. Allergies / dietary requirements have been considered for all of those that filled in the required tracker.
WELCOME RECEPTION The Welcome Reception will take place at Villa Necchi Campiglio – via Mozart 12, 20122 Milan from 17.30 - 19.30. The Welcome reception is an exclusive, invite only networking reception, bringing together industry professional ahead of the main event, CPHI. Included with the Leader & Networking Leader passes.
STAFF PARTY The staff party will take place on Thursday 08th October 2026 Location: Galleria Meravigli - Via Gaetano Negri, 6, 20123 Milano MI
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Transfer to the venue: Departure from NH Fiera Milano at 19:00 and 19:20 Departe from Una Hotels at 19:15 Transfer back to the hotel: the bus will leave from the venue back to the hotel at 22:45, 23:45 and 00:20. The buses will drop you off at Via Santa Maria Segreta, which is about a 1-minute walk to the venue (depending on where they stop). This drop off and pick up point is like a Kiss and Ride point. The bus cannot wait there. Picture below shows the location—the street is highlighted in orange, along with Galleria Meravigli.
Important: This will also be your pickup location for the return journey, as the bus isn't allowed to stop directly at the venue. The bus driver will confirm the exact pickup spot during drop-off, so please make sure you leave enough time to get back to the bus for your return to the hotel. As this is a Kiss and Ride drop off, please ensure you are there before the bus as the bus cannot wait.
Dress code: Cocktail
Free 3-day E-Sim Partnering with Maya, get your free 3-day e-sim to use during CPHI Milan! You will need a unique code that can be found in the document below, please write your name next to the code you are using! E-sim codes staff Follow those steps: Download the Maya App - iOS or Android Create Your Account - Select the 3-day unlimited plan and proceed to checkout Unlock Your Coupon - At checkout, enter your unique coupon code for a FREE 3-day unlimited data plan while you're in Milan More details can be found here: https://maya.net/connect/partner/informa/
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ORGANISER OFFICE ROOM ALLOCATIONS
Room Name AUDITORIUM RED LOUNGE
Hall
Level 1st floor Ground Floor 1st floor 1st floor 1st floor 1st floor
Company/usage Leadership Summit LEADERSHIP LOUNGE
Sponsorship Storage Brand - Green Room Photo / Video editing (Silverstream) JMS for Sales Training Lactation Room Prayer Room - Male Prayer Room - Female Brand - Green Room Press Room
SAGITTARIUS LIBRA AQUARIUS SCORPIO LEM 2 - E10 (adjacent hall 6) A LEM 2 - E10 (adjacent hall 6) B LEM 3 - O09 (adjacent hall 11) B Epsilon Gamma Beta Kappa Alpha Alpha Delta Beta Alpha
2 2 3 6 7 8 8 10 16
Beta YT1 - MR1 YT1 - MR2 YT1 - MR4 YT2 - MR1 YT2 - MR2 YT2 - MR3 YT2 - MR4 YT2 - MR5 YT2 - MR6 YT2 - MR7 YT2 - MR8 YT2 - MR9 YT2 - MR13 YT3 - MR1 YT3 - MR2 YT3 - MR3 YT3 - MR5
16 Yellow Tower Yellow Tower Yellow Tower Yellow Tower Yellow Tower Yellow Tower Yellow Tower Yellow Tower Yellow Tower Yellow Tower Yellow Tower Yellow Tower Yellow Tower Yellow Tower Yellow Tower Yellow Tower Yellow Tower
3rd floor 2nd floor 2nd floor 2nd floor 2nd floor 2nd floor 2nd floor 2nd floor Ground floor 2nd floor 1st floor 1st floor 1st floor 2nd floor 2nd floor 2nd floor 2nd floor 2nd floor 2nd floor 2nd floor 2nd floor 2nd floor 2nd floor 3rd floor 3rd floor 3rd floor 3rd floor
YT3 - MR6
Yellow Tower
3rd floor
Sustainability Summit - workshop Sustainability Summit - workshop Sponsorshop: Taiwan Bio Sponsorship Bespak CI & Sust. Focus Group Brand - Wellness Room Investors Meeting (Julie)
Sustainability Roundtable Sales Ops Extra room for Sales training Event team office OPS room MJ's room AV / VIST Room (ops) A-Booth Smart Digital Crowd connect Digital Operations AdExpo DSV room Enforcement Agents Abraxys rooms Abraxys rooms Abraxys rooms Video & Photographers Room Video & Photographers Room
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YT3 - MR7
Yellow Tower
3rd floor
YT3 - MR9 YT3 - MR10 YT3 - MR11 ORION Yellow tower Floor 1
Yellow Tower Yellow Tower Yellow Tower Floor 2
3rd floor 3rd floor 3rd floor 2nd floor
Video & Photographers Room DB pixel room Full vision room Tara's Brand meeting Sales training Team Room
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VENUE SHOW OVERVIEW
FACILITIES AND FEATURE OVERVIEW Feature name AI & Tech Spotlight Theatre Contamination Control Theatre CPHI Americas Global Pharma Outlook Theatre Global Events Hub Insights Lounge Leaders Lounge 1 Leaders Lounge 2 Leaders Lounge 3 (Red Lounge) Manufacturing 5.0 Theatre Match & Meet 1 Match & Meet 2 Media Hub Networking Leaders Lounge Next-Gen Bio Theatre Packaging & Device Innovation Theatre Sales Stand 1 Sales Stand 2
Stand number 8F56 9F42 8J50 7H81 8L31 CI5 Corso Italia 14H68 5G121 South Entrance 10K69 3H131 9H134 16F50 2A16 12F49 11A49 18C57 4A73
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Sales Stand 3 Start-Up Market Supply & Formulation Excellence Theatre Support Centre 1 Support Centre 2 Sustainability Centre Sustainability Spotlight Stage
8J34 H08 SUM 2A132 SC5 – Corso Italia 16M48 16F60 16F60
ACTIVATIONS & SIDE EVENTS AI Tattoo Station Cannoli & Fruit stand 4x Catch the Duck Celebration (Theatre, networking area, exhibitor lounge) Cold Chain Gelato Duomo Experience & Welcome reception Exhibitor Recharge Zone Ginger shots Happy Hour Corso Italia - Green Grass Happy Hour Global Pharma Outlook Theatre Happy Hour Insight Lounge – Gelato Happy Hour Packaging Theatre Leadership Summit LinkedIn Headshot Lounge Opening Ceremony Playground 1 Playground 2 Playground 3 Playground 4 Relaxation / Wellness Room Sustainability Summit Start-up Breakfast Wine tasting Tours Wine tasting Leaders Lounge
8F63 Ponte dei Mari & Corso Italia Water pool - Corso Italia 2A132, 2C132, 2F132 – Day 1 6J45 City Centre - Day 0 16H49 & 2F132 No fixed location Green Grass - Corso Italia - Day 1 & 2 7H81 – Day 1 Left of Insights Lounge – Corso Italia 11A49 – Day 1 Auditorium – Day 1 4A68 Auditorium – Day 1 Corso Italia - Left side of Insights Lounge 4A131 11F127 9A104 LEM 2 - E10 (adjacent hall 6) Stella Polare & Auditorium 8A70 – Day 2 Stand Parties - Day 2 Red Lounge South entrance – Day 2
SEATING AREAS / * CHARGING TOTEMS Seating Area * Seating Area * Seating Area * Seating Area Seating Area * Seating Area Seating Area Seating Area * Seating Area * Seating Area Seating Area Seating Area
1C36 2D110 3F138 3H15 4B132 4D97 4H57 4J113 5D137 5D138 7G132 8J72
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Seating Area * Seating Area Seating Area * Seating Area Seating Area * Seating Area * Seating Area Seating Area Seating Area * Seating Area Seating Area * Seating Area Seating Area Seating Area Seating Area * Seating Area * Seating Area Seating Area * Seating Area *
8L34 8N4 9F128 10C70 10M50 11A127 11J55 11J57 11K55 12F76 12P12 14A28 16B51 16H68 16K72 18C33 18H75 18J18 20K40
Opening ceremony Location: Auditorium Date: 6 October 2026 Time 10:05 - 10:15 How to attend: Only leaders and networking leaders can attend. Only Staff that is directly involved in the Opening Ceremony or the Leadership Summit is permitted. CPHI Celebration - Awards & Networking Party Location: Hall 2 - Supply & Formulation Excellence Theatre | 2A132 –2C132-2F132 Date: 6 October 2026 Time: 18:30- 20:30 How to attend? Everyone is welcome, all ticket types and Informa staff. No Dress code but it is a formal networking event. A casual outfit and flip-flops won't be permitted. What to expect: • Acts and music entertainment • Food & Drinks • Awards Ceremony • Network with your colleagues & clients
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ONSITE QUERIES & ESCALATIONS LOG The Customer Service team based in the Support Centres are well equipped to answer and help you and the exhibitor/client. This staff handbook should also answer some of your questions onsite. If an exhibitor has brought a query to your attention, where possible, please direct them or show them to the Support Centres in the first instance. Not all issues can be solved immediately. Please don’t promise exhibitors/clients that something can be done before checking with the Operations team. All logged issues will follow a triage process and prioritised accordingly with the relevant suppliers. Contractors and suppliers have been briefed not to accept orders or instructions from anyone other than the Operations team. Therefore, please do not directly speak to any of the suppliers. This is so we can ensure issues are being dealt with following the correct process. Please only use this form for escalations or urgent issues. For internal issues with activations/features, please use this Smartsheet form.
For attendees and exhibitors with a formal complaint, they can use this Smartsheet form.
SPONSORS / ONSITE PROMOTIONS If an exhibitor is doing something they shouldn’t be or haven’t paid for – i.e. handing out flyers outside of their stand, allowing promotional people near the entrance, handing out promotional items when they are not an official sponsor – always contact Operations team first. No exhibitor has permission to walk the aisles giving out flyers or scanning visitors. See the flow diagram below the process how proceed with unauthorized giveaway and sponsorship:
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Stand parties: • • •
Wednesday, October 7th only (no parties permitted on the 6th or 8th) Between 17:00 and 20:00 Music cannot be played before 17:00 to respect neighboring stands conducting business
If you notice any Exhibitor Stand Parties or any activities not according to the rules and regulations, please follow the procedure below:
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Taste of Italy Tour In addition to the stand parties, we have partnered with Orientation Marketing, a marketing agency, to offer CDMO exhibitors the option to participate in the Taste of Italy Tour. This tour is taking place at the same at time as the stand parties, Wednesday 8th October 17:00 – 20:00. 11 CDMO exhibitors located in halls 6, 10 and 12 are participating and inviting attendees (any ticket type) to their stand to sample Italian wine and food. Attendees can mark their interest in the app.
Clean Works Day Monday 5th October is a clean works day. This means that only stand dressing is allowed. Any type of construction will not be allowed, such as but not limited to sawing and drilling. Working at hight is also strictly prohibited. If you observe activities that are not allowed on this clean works day, please inform the Operations Team. Stand Dressing and exhibit set up should be completed by 18:00 on Monday 5th October 2026
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EVENT PLANNER & APP To download the event planner & app, please search for "Events by CPHI" in the App Store or Google Play. You will need to make sure that you are registered for the event to be able to download and login correctly. The logo of the CPHI Milan app:
The QR code to download the app:
Why download the app?
LEAD RETRIEVAL We advise all exhibitors and visitors to download the app, as this is the tool needed to scan badges onsite. This feature is now available for both exhibitors and visitors. By scanning badges, all leads will be available directly in the Event Planner & App and will be carried over to Lead Insights for exhibitors who have opted in for that as part of their package. To access the lead retrieval feature, simply select the Scan Leads button on the app homepage. You will be immediately taken to the scanning interface, where you can: • Scan attendee badges • Add your own notes • Qualify your leads with customizable questions (only available to exhibitors) If there is any issuesregarding the app, please reach out to one of the following point’s of contact from the Digital Operation Team: Digital Ops Vanessa Mantilla (Digital Ops Project Manager) Antónia Kiss Digital Ops Executive Dunja Krivokuca Digital Ops Executive Adrian Fernandes Digital Ops Manager
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Official Briefing Temp staff •
Date: Monday 5th October
•
Location: Registration South o
Registration Staff - briefing start at 12pm
o
Features, Activations, all other requested temp staff - briefing start at 2pm
All team members responsible per department/area/feature must make sure that they are onsite for 2pm to brief the temp staff that will be supporting them during the show. You may collect the temp staff assigned for your area/feature and take them to the stand/area to do the briefing.
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STAND TYPE PACKAGES SHELL SCHEME PROVIDED BY A-BOOTH Shell Scheme Package for stands 9m2 - 14.5 m2
General Construction • • • • • •
Carpet (Rewind) laid direct to hall floor in colour Grey 2.5m High wall constructed using Syma system Wall panels are 1m wide x 2.5m high per panel 300mm high fascia with white infill panels White fascia nameboard with company name and stand number White shaped fingerboard with zone logo / name and stand number
Electrics • • •
Mains power box of 1KW 2 x light tracks with 3 x LED Spotlights fitted per light track 1 x Triple wall socket
Furniture • • • • •
1 No.Lockable counter unit ref: BL532 1 No. Black high stool ref: BK244 1 No. White low table ref: T5048 3 No. Black chairs ref: S410 1 No. Waste bin ref: AB348
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Shell Scheme Package for stand 15+ sqm
General Construction • • • • • • • • •
Carpet (Rewind) laid direct to hall floor in colour Grey 2.5m High wall constructed using Syma system Wall panels are 1m wide x 2.5m high per panel 300mm high fascia with white infill panels 1m x 1m store room with lockable door including: 2 No. White flat shelves 1 No. Coat hooks White fascia nameboard with company name and stand number White shaped fingerboard with zone logo / name and stand number
Electrics • • •
Mains power box of 1KW 2 x light tracks with 3 x LED Spotlights fitted per light track 1 x Triple socket
Furniture • • • • • •
1 No.Lockable counter unit ref: BL532 1 No. Black high stool ref: BK244 1 No. White low table ref: T5048 3 No. Black chairs ref: S410 1 No. Waste bin ref: AB348 1 No. Fridge located in the store area ref: KK189/KK190
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MSD PACKAGES – PROVIDED BY A-BOOTH Modular Stand Design (MSD) Package Information
MSD Stand 9m2
General Construction • Carpet (Rewind) laid direct to hall floor in grey • 3m High wall constructed using aluvision system • 1 No. Exhibitor logo panel to top of back wall or side wall • 1 No. Exhibitor logo panel to front of counter Electrics • Mains power box of 3KW • 1 x LED spotlights on extension arms • 1 x Socket Furniture • 1 No.Lockable counter • 1 No. White table ref: REDO 70 • 2 No. White chairs ref: Catifa • 1 No. Waste bin Graphics Information • 6.00 sq.m. of full colour graphics included
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MSD Stand 12 – 19.5 m2
General Construction • Carpet (Rewind) laid direct to hall floor in grey • 3m High wall constructed using aluvision system • 2m x 1m store room with lockable door • 1 No. Exhibitor logo panel to top of back wall or side wall • 1 No. Exhibitor logo panel to front of counter Electrics • Mains power box of 3KW • 2 x LED spotlights on extension arms • 1 x Socket located in the store room Furniture • 1 No.Lockable counter • 1 No. White table ref: REDO 70 • 2 No. White chairs ref: Catifa • 1 No. Waste bin Graphics Information 9.00 sq.m. of full colour graphics included
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MSD Stand 20 – 29.5 m2
General Construction • Carpet (Rewind) laid direct to hall floor ingrey • 3m High wall constructed using aluvision system • 2m x 2m store room with lockable door • 1 No. Exhibitor logo panel to top of back wall or side wall • 1 No. Exhibitor logo panel to front of counter Electrics • Mains power box of 3KW • 2 x LED spotlights on extension arms • 1 x Socket located in the store room Furniture • 1 No.Lockable counter • 1 No. White table ref: REDO 70 • 4 No. White chairs ref: Catifa • 1 No. Waste bin Graphics Information • 12.00 sq.m. of full colour graphics included
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MSD Stand 30 – 49.5 m2
General Construction • Carpet (Rewind) laid direct to hall floor in grey • 3m High wall constructed using aluvision system • 2m x 2.5m store room with lockable door • 1 No. Exhibitor logo panel to top of back wall or side wall • 1 No. Exhibitor logo panel to front of counter Electrics • Mains power box of 3KW • 4 x LED spotlights on extension arms • 2 x Sockets located in the store room Furniture • 1 No.Lockable counter • 2 No. White table ref: REDO 70 • 6 No. White chairs ref: Catifa • 1 No. White high table ref: REDO 110 • 2 No. White stools ref: CATIFA
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•
1 No. Waste bin Graphics Information • 16.50 sqm. of full colour graphics included
MSD Stand 50m2+
General Construction • Carpet (Rewind) laid direct to hall floor in grey • 3m High wall constructed using aluvision system • 3m x 2.5m store room with lockable door. • 1 No. Exhibitor logo panel to top of back wall or side wall • 1 No. Exhibitor logo panel to front of counter Electrics • Mains power box of 3KW • 8 x LED spotlights on extension arms • 2 x Sockets located in the store room Furniture • 1 No.Lockable counter – 2m long • 1 No. White table ref: REDO 70 • 4 No. White chairs ref: Catifa
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• • •
2 No. White high table ref: REDO 110 4 No. White stools ref: CATIFA 1 No. Waste bin Graphics Information • 21 sqm. of full colour graphics
MEETING ROOMS – PROVIDED BY FIERA MILANO Meeting Room 12 sqm
General Construction •
Carpet (Rewind) laid direct to hall floor in colour Grey
•
Aluvision walls, 2976 mm high
•
Lockable door
•
White panel thickness 3 mm with velcro tape for walls
•
Logo on the door panel
Electrics •
4 led spotlights 4000K/50 W with arm
•
1 x electrical socket
•
1x electrical panel
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Furniture •
1x White table – Bechet - 80x80x73
•
4x White Chair - Star
•
1x Freestanding coat rack - Steve
•
1x Waste bin
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Meeting Room 18 sqm
General Construction •
Carpet (Rewind) laid direct to hall floor in colour Grey
•
Aluvision walls, 2976 mm high
•
Lockable door
•
White panel thickness 3 mm with velcro tape for walls
•
Logo on the door panel
Electrics •
6 led spotlights 4000K/50 W with arm
•
2 x electrical socket
•
1x electrical panel
Furniture •
3x White table – Bechet - 80x80x73
•
8x White Chair - Star
•
1x Freestanding coat rack - Steve
•
1x Waste bin
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Meeting Room 24 sqm
37
General Construction •
Carpet (Rewind) laid direct to hall floor in colour Grey
•
Aluvision walls, 2976 mm high
•
Lockable door
•
White panel thickness 3 mm with velcro tape for walls
•
Logo on the door panel
Electrics •
6 led spotlights 4000K/50 W with arm
•
2 x electrical socket
•
1x electrical panel
Furniture •
2x Rectangular white table
•
12x White Chair - Star
•
1x Freestanding coat rack - Steve
•
1x Waste bin
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Meeting Room Enhanced 18 sqm
General Construction •
Carpet (Rewind) laid direct to hall floor in colour Grey
•
Aluvision walls, 2976 mm high
•
Lockable door
•
Internal fabric walls with internal white sheet metal corner
•
Fabric Ceiling
•
Logo on the door panel
Electrics •
4 led spotlights 4000K/50 W with arm
•
3 x electrical socket
•
1x electrical panel
Furniture •
1x White Table - Spoon
•
8x Black rolling chair
•
1x lockable cabinet
•
1x 45” full HD screen
•
1x Freestanding coat rack - Steve
•
1x Waste bin
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Meeting Room Enhanced 24 sqm
40
General Construction •
Carpet (Rewind) laid direct to hall floor in colour Grey
•
Aluvision walls, 2976 mm high
•
Lockable door
•
Internal fabric walls with internal white sheet metal corner
•
Fabric Ceiling
•
Logo on the door panel
Electrics •
6 led spotlights 4000K/50 W with arm
•
3 x electrical socket
•
1x electrical panel 9kW
Furniture •
2x White Table - Spoon
•
12x Black rolling chair
•
1x lockable cabinet
•
1x 45” full HD screen
•
1x Freestanding coat rack - Steve
•
1x Waste bin
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SUSTAINABILITY When onsite, please respect the environment, people and the Planet. Here are some of the ways you can help: 1. Be waste-conscious and segregate your waste according to available bins. If you see waste lying around, please remove it yourself or approach cleaning staff; 2. Keep Sustainability and Better Stands in mind when observing exhibitor stands. If you notice good examples, please take pictures and share with Sustainability team; 3. Do have conversations with your clients about sustainability, anything you observe about their stand and ask for their feedback; 4. Please reach out to the Sustainability team for any sustainability-related feedback or questions onsite, preshow and/or post-show; 5. Stay curious and highlight things to us so we can do better for our next editions!
Informa Markets Better Stands 10-point checklist:
Waste initiatives during CPHI Milan 2026 During CPHI Milan 2026, 3 different colours codes will be used for waste separation: Green is for paper waste. Grey for mixed waste. Yellow is for plastic waste.
Additionally, there are several other sustainability initiatives taking place:
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• • •
Food donation to Banco Alimentari from onsite restaurants when there is excessive food Stand food donations & stationaries to Banco Alimentari on last day of event – donations from stands can be dropped at the dedicated desk at South entrance on last day of the event Prayer room & Lactation rooms
If anyone has questions about Sustainability and Informa Markets please mention the Better Stands Programme.
HEALTH AND SAFETY SIGN IN AND OUT It is compulsory for ALL employees onsite to sign in and sign out every day. There will be an QR code present at the Team Room. When you scan the QR code, you’ll be redirected to the check-in and check-out Smartsheet form. Please ensure you do this and encourage your colleagues to do the same,
H&S BRIEFING Instead of the onsite H&S training, we have created an online form where colleagues can read and sign your acknowledgement of the H&S process before coming onsite. Please make sure this form is fully completed. We will be checking the forms and if you have not completed and signed the form then you will not be allowed to enter the halls during the build-up days. Please scan the QR code now and save the link so you can complete the form.
HEALTH AND SAFETY (H&S) RESPONSIBILITIES As part of H&S regulations is it compulsory for everyone, ALL contractors, and exhibitors, onsite to wear the following items during build-up and breakdown in the halls and in the unloading areas. • Hi-Vis Jacket – We encourage everyone to bring their own High-Vis jackets. • Safety Footwear – All staff must comply with the EN ISO 20345 safety shoes protocol. Safety shoes are mandatory for all staff during the build-up and breakdown days. • Helmets – Helmets will only be required if your task specifies this. • Informa Markets Name Badge – please make sure you wear this at all times while onsite and make sure you remove your badge when leaving site and keep it in a safe location for safety. As Organisers, it is Informa Markets’s policy to manage the show in accordance with best industry practices, our own health and safety standards alongside current local legislation. Informa Markets has a minimum PPE requirement for onsite at ALL our events - this requires all personnel to wear suitable, sufficient safe footwear and a high vis jacket. Due to health and safety rules in Italy, it is mandatory to wear a helmet inside the halls during build-up and breakdown.
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Safe footwear should prevent slipping, nails or sharp objects penetrating the sole or heavy items injuring the foot if dropped during movement or fitting. The recommendation is EU approved to class EN345 (safety footwear). These shoes are readily available to purchase online from websites like Amazon or Bol for a pair however most people have shoes already in their possession such as the ones shown below which negates the need to buy anything new.
Examples such as those shown below are acceptable at ALL times during build up and breakdown.
Examples shown below are STRICTLY NOT Acceptable Footwear at ANY TIME - Will not accept footwear that is soft such
Shoes such as a tennis shoe, high heels or open toed sandals that will offer no protection are prohibited at ANY time during build up and breakdown.
FIRST AID First Aid facilities will be available at all times during the show including during the stand build-up and breakdown periods. • Stella Polare • Porta Sud • Emergency Operations Centre In the event of a medical emergency, phone: +39 02 4997 7210 The venue Emergency centre will take it over from there and co-ordinate further including calling 112. 9 02 4997 7210. Please add the emergency number for onsite into your workphone.
UNDER 18’s ACCESS Abraxys have already requested crew ages as a part of the permission to build process. During show open days people under 18 are not allowed to enter due to the professional nature of the event. No access to under 18 year during the build-up phase, the breakdown phase and the show open phase.
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EMERGENCY GUIDANCE ARRIVAL On initial arrival at the venue, please familiarise yourself with your surroundings, including the location of the nearest fire extinguishers and alarm call points, escape routes, emergency exits and assembly points. INCIDENT REPORTING Everyone at Informa is asked to record and report any incidents – including near misses and hazards – that affect the health, safety and security of colleagues, customers, guests and business partners. To record and report any incidents, please download SpheraCloud on your phone. Sphera is the way to make a report. It’s single sign on for colleagues, so you’ll be automatically logged in when working on the network. Or use it anonymously, by using this link. You can also report it via the Onsite Query Smartsheet Form and coordination via the Smartsheet Form which streamlines communication and response follow up process. Please report any incidents via the Smartsheet Form and the Operations Team will manage the reporting of these on the Sphera App. Outside of the venue, when you are travelling to Milan, at your hotel or out for dinner in the evening, we do encourage you to report any incidents/accidents directly via the Sphera App. More information on how to report an incident in Sphera, please visit this page. You can also report any incidents, unsafe practices, near misses or anything suspicious immediately to an Abraxys Floor Manager or Security Guard if they are in the vicinity and they will take the appropriate action. EMERGENCY SITUATION If urgent assistance is required from the emergency services, please call the Venue’s Control Room on +39 02 4997 7210, providing as much information as possible on the situation and location (as detailed below), so the venue can coordinate the appropriate response and resource as quickly and efficiently as possible. ALWAYS call +39 02 4997 7210 FIRST before completing the Smartsheet Form to inform Operations team. 1. Say where the event has occurred: Pavilion, hall or floor and Stand / room number. 2. Describe the type of emergency (fire, flooding, collapse…) 3. Indicate the extent of the incident (damage to buildings, harm to people) 4. Indicate if there are injured people and their number, if known 5. Give your name, surname, and phone number (if available). Once you have communicated the event to Venue’s Control Centre via the number above so assistance will be en route, please then complete a Smartsheet form to inform the Operations team who can liaise directly with the venue. CPHI Milan 2026 Operations Leads Head of Operations
Victoria Ryder
+44 (0) 7721 124 641
Event Operations Director
Nikki Randall
+44 (0) 7795 199 399
Natasja O’Connor
+31 6 34567153
VP Operations - Europe
INCIDENT RESPONSE PLAN - IRP In the event of an emergency, Informa will activate the Incident Response Plan with the nominated Incident Response Team who will liaise with the venue, leadership and authorities. The nominated incident controller shall confirm an emergency action, or no further action requirements before any action should be taken.
45
All colleagues will be made aware of any specific immediate actions to participate and should follow instructions when given. EVACUATION The general alarm and venue tannoy systems are initial means of notifying colleagues of a situation.
When an emergency has been confirmed, it is critical for all colleagues to evacuate themselves to safety as soon as practicable. Please follow the instructions given to you over the PA System and by the Venue’s Security Team on the show floor. Stay calm and leave the venue by the nearest safe exit and wait at the designated assembly point for further instructions. Do NOT stop to collect personal belongings. Remember these key points: • • • • • • •
Remain calm, avoid spreading panic. Do not block emergency exits. Follow instruction. Proceed to designated assembly points Do not leave the assembly area. Report missing colleagues to IRT Await further instruction
Do NOT re-enter the venue unless you have been told it is safe to do so by venue staff or security. Evacuation procedure
46
WHO: Everyone in the building except for the emergency service teams. WHEN The evacuation order is given by the Exhibition Centre Director of Fiera Milano. Visitors and staff may abandon the building, even without being specifically told to do so, when they consider they are in danger. HOW? a. Keep calm b. Follow the special evacuation routes that are marked and indicated in the exhibition centre diagrams; c. Never use lifts and routes other than those indicated; d. Go to the external assembly points marked on the diagrams on display. Staff must on no account leave the assembly points. Sufficient safety signage shall be displayed throughout the venue, by clearly visible emergency egress. Emergency exits signage and escape routes are capable of remaining illuminated in the event of a power failure.
47
EMERGENCY ROUTE OVERVIEW OF TOTAL VENUE
48
EMERGENCY ROUTE FROM THE TEAMS ROOM The green arrows and lines are the emergency route directions towards the red dots – the assembly points.
49
OVERVIEW PER HALL
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52
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INFORMA COLLEAGUE ONSITE CONTACT DETAILS Content Team Name
Phone
James Reidy
+31628499917
Ryan Leahy
+447540450843
Thomas Smith
07824873264
Valentina Mognoni
+31641749976
Vivian Xie
+44 776 234 3212
Yasmine Dawood
+20 1020977199
Noemi Csorvasi
+31613397414
Customer Insight Team Name
Phone
Cicek Isiksel Sonmez
+31638730549
Elio Keko
+31627488615
Mikey Ryall
+447720869738
Teresa Dekker-Castillo
+31641749967
Customer Service Team Name
Phone
Carla Sofia de Carvalho Goncalves dos Reis
+31638730547
NG Ukwuoma
+31638735360
Rita Reis
+31628299625
Suli Hou
+31638730566
Yasser Fahmy
+201060752266
Digital Ops Team Name
Phone
Adrian Fernandes
+447557497428
Antonia Kiss
+31614756610
Beatriz Alves Correa
+447576020309 54
Name
Phone
Dunja Krivokuca
+31639089442
Sherif Ashraf
+201022673200
Vanessa Mantilla
+31649052783
Event Team Name
Phone
Anne Schumacher
+31634891845
April Hung
+31614823 880
Elio Keko
+31627488615
Hemy Lee
+821046161991
Jenny Leung
+852 95221613
Jill Ramar
13037181613
Jin Bae
+821057815993
Julie Verpoort
+31611593056
Katherine Alzate Oquendo
+31616108197
Ketki Karkhanis
+919819649055
Michael Baker
14158508220
Olga Ponomareva-Stepnaya
+31626275672
Rahul Deshpande
+919820902476
Sarah Griffin
+13038756134
Sherma Ellis Daal
+31628642391
SHRUTI SAVE
9773406628
Sotiria Xanthopoulou
+31613281169
Tara Dougal
+31611605250
Teresa Jang
+821062755237
Vanessa Miola
+31630177281
Wanita Binda
+31616108197 55
Finance Team Name
Phone
Bhav Rajkumar
+447889795876
Mahmoud Gohar
+31651920141
Marketing Team Name
Phone
Alex Wisgard
+447740681188
Alexandra Loizou
+447931473150
Alexis Jaime Plancarte
+31621670853
Alice Dunbar
+447523162399
Bojena Lewis
07391747553
Carlos Leira
07913884936
Carola
+31633488106
Chelsey Lang
+971585903021
Courtney Acosta
+31642222747
Daisy Kingham
+447584322943
Daniel Leggett
+447712439085
Dimitris Stikos
+310620196081
Eliomar Delgado
07793763923
Elizabeth McClure
+447932917336
Elizabeth Orayinka
+447891145710
Elja Peeperkorn
+31624948579
Elodie Morvan
07545219845
Fay Li
+31648233652
Filippo Scovasso
+393425193743
Jade Juvonen
+447379225095
Jessica Hockman
+447745133656
56
Name
Phone
Jon Simmonds
07527774722
Joseph Kearney
+31634609186
Kershia Carvalho
+31630032658
LA Olugbade
+447507672085
Laura Armstrong
07920056191
Natasha Jennings
+31638076648
Nicolas Ramirez
+310644864190
Nikki Crane
00000000000000
Nuala Doyle
07889892345
Numair Tejani
07427754790
Rebecca Cooney
07768297498
Shanaya Lalmahomed
+31644825111
Tom Forrest
07539663169
Tsania Hisbaron
+31624837001
Victoria Chan
07920193015
Operations Team Name
Phone
Asya Gerasimova
+33782510579
Carla Spiljard
+31612089277
Charlie Boyes
+447832358480
Claire Sacker
+447827830449
Dewi Hazes
+31629000378
Eda Kucukel
+31 20 245 5366
Hanako Katsuki
+817090971439
Jimena
+31 634567052
Kathryn Webeck
7963527402 57
Name
Phone
Petra Bijlhout
+31634567049
Ruby Liu
+44 7467 330 900
Susan Boomkamp
+31610718913
Victoria Ryder
+44 7721 124641
Registration Team Name
Phone
Helena Newcombe
+447714641244
Sales Team Name
Phone
Adam Richmond
07855087773
Aisyah Iskandar
+31610548612
Andres Silva
+31624815637
Annemieke Timmers
+31622255680
ASLI CERCISOGLU
+33778757739
Carlos Barco
7869208294
Chris Maxwell
+44 7788196507
Christine Hanna
+201064401722
Cigdem Celen
+905497845940
Crystal Chen
+886968695508
Dave Huisman
347-978-6400
David
3479786400
Eleni Papachristou
+31611726871
Georgia Salacuri
07745385049
Gerardo Barajas
+1 619 9422981
Grace Lee
+85291318940
Ilona van den Berg
+31614139903
58
Name
Phone
Jack Wei
008613911824519
Jayesh Kanaskar
+919819586780
Jennie Zhan
008613828418180
Jenny Chen
008613829727668
John Suzara
+31618297836
Kaiying Yang
+447388534178
Katherine Romero
13475236567
Lindsay Do
+82-10-3594-5754
Livia Folvarcikova
0642636456
Lucy Mark
+447861676239
Marijn van Reeuwijk
+31638743563
Mark Davis
212-600-3493
Pablo Barone
+31629270151
Petri Suurhasko
+31614756596
Pinky Zhang
0086 18816793691
R Anand
+91 9711930127
Razvan Suhanea
0627589651
Reina Nakazato
+818033478017
Sami Abd Al Malek
+201020999555
Sunny Dang
+31(0)6-34609177
Todd Baker
215-287-3256
Victoria Bandura
+31 6 33637485
Vik Tomov
+31644420340
Viktoria Szendrei
+31649987313
Yago Yanez
+31634609175
Yana Vilchynska
+31624815598 59
Sponsorship Team Name
Phone
Anna Khryashchevska
+31623199288
Marcus Orsbourn
07506300988
Mark Howarth
+31641749970
Supra
+31614756609
Sustainability Team Name
Phone
Cholpon Kalpakova
+31643563819
Silvia Forroova
+31642314757
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