GOAL 2

Next Article

GOAL 1

GOAL TWO

Housing & Residence Life staff will provide a positive customer service experience for residential students and families.

ACHIEVING GOAL TWO

MOVE IN The 2019-2020 Move In week ran from Tuesday, August 20 through Saturday, August 25 including apartments and residential halls with 4795 students arriving on campus to kick-off the fall semester. The Move In experience included over 300 staff and volunteers creating a welcome center for first year students to receive support services and orientation to the residential campus.

NEW HOUSING PORTAL The department began an extensive overhaul of the Housing Application process through a new portal system that improved the student application experience by providing a “one stop shop” for all housing needs; residents are able to submit housing applications, complete self-selection and access a variety of housing request forms. RETURN HOUSING SHOWCASE The Annual Return Housing Showcase invited Fall 2019 cohort students to tour room spaces in select upperclassmen communities (Dominion House, University Village and Powhatan); promoting engagement and education about the housing application process. The Return Housing application was open from Feb 12 – 28, 2020 and 2,745 returning students filled out applications; a record high response rate.

CUSTOMER SERVICE While assisting and monitoring the daily phone calls and department email account, the office assistants at the HRL front desk engaged with students and parents and were able to give useful, consistent information. This team did an amazing job providing excellent customer service while fielding important and frequently asked questions.