What’s
Up
NEWSLETTER
Director’s Message
SEPTEMBER 2023
Peer-to-Peer
Sylvia Gutierrez
Dear OC Health Care Agency
“What I enjoy the most about my job is having the opportunity to spend each
(HCA) Team,
day with my co-workers, with whom I feel close and consider my work family. I also have very much enjoyed getting familiar over the phone with some of
Where does the time go? It is
the conservatees, as well as being able to speak with ‘Spanish only’ callers.
hard to believe that summer
Although I have not been working for the Public Guardian office for very
is quickly ending, the school
long, I can say by far, this is a place I am happy to come to work every day!”
season has begun and before
Happiness and community are two important factors for Peer-to-Peer recip-
we know it the holiday season
ient Sylvia Gutierrez, Office Assistant for Strategy and Special Projects.
will be upon us. It is difficult for many of us to juggle the multi-
Before she started working at the OC Health
tude of demands placed on
Care Agency (HCA), her previous jobs
our time. It is not always easy
consisted of some type of office support
and at it can be overwhelming.
and customer service, giving her plenty
This is when it’s most impor-
of experience to interact in a friendly
tant to find the time to recog-
manner with others. “Previously,
nize how important it is to take
I was working at Memorial Care
care of you too. I would like to
Breast Center. I was an Imaging
encourage you to take time for
Scheduler and would receive and
a little self-care. September is
answer about eighty calls per
self-care awareness month and
day,” she said. Sylvia applied for
a great reminder that taking care
a job at the HCA on multiple
of oneself is essential. We’ve
occasions during the past
. . . continued on page 4
few years. Thanks to her perseverance and determination, she was able to join the
FEATURED ARTICLES Tropical Storm Hilary..................2 My Work Matters.....................6 Light Up Hope OC....................9
family here to make a positive difference at the HCA. . . . continued on page 4