Our ambition is to be the best ambulance service in the UK by providing the right care, at the right time, in the right place; every time. We believe we are well on our way to achieving this and, in this book, we are proud to show you how we are continually developing to meet the needs of our local population - both now in the 70th year of the NHS and in the future.
To achieve our aim we are changing the way we deliver our services to make sure clinical decisions are taken earlier in the patient journey. Whether it’s over the phone, in our NHS 111 or 999 services, or face to face with our teams in non-emergency patient transport and urgent and emergency care, we are working on a number of positive and innovative service improvements that will help us to support patients as early as possible in their NHS experience.
We’re proud of what we do across the North West and are pleased to share details of our progress with you in ‘The A - Z of what we do best’.
