6 pitfalls to avoid in government payments Overpaying on processing fees
municipalities and government agencies, direct and indirect costs of accepting citizen 1 For payments add up fast. To optimize your costs, consider working with a payment provider who can offer tools that reduce unnecessary spend by increasing accuracy, automating payment processing and eliminating human errors. What to look for in a payment provider: • Transparent pricing
• No monthly portal fees
• Automated payments
Lack of payment options
your payment provider cannot offer citizens their preferred payment methods and 2 When channels, you risk facing overdue and missed payments. Expanding payment options meets
citizen expectations for speed and convenience, while boosting user engagement and ensuring more payments are made on time. What to look for in a payment provider: • Credit/debit cards
• ACH and eCheck
• Mobile payments, IVR, POS, phone
Unreliable customer support
your payment platform is lacking the dedicated, reliable support to be effective, consider 3 Ifswitching to a purpose-built solution that is designed specifically for the needs of municipalities and government agencies. An ideal payment provider offers timely assistance to ensure business continuity and operational excellence both for you and those you serve. What to look for in a payment provider: • Bilingual live agent support
• Dedicated account manager
• Comprehensive training