North Shore Community Resources is a non-profit dedicated to individual and community wellbeing through facilitating social connections, empowerment, and community participation. Whether you need assistance with child care, tax preparation, information and support for seniors or caregivers, legal advice, volunteer opportunities, or anything else, NSCR is here for you.
Seniors & Caregivers Programs
Seniors One Stop (SOS) and Seniors Community Connectors (SCC) provide information and referral services as well as extended (one on one) support and community connection for seniors and their families.
Better at Home supports local seniors by providing them with basic, nonmedical services aimed at helping them maintain their independence, dignity, and wellbeing while remaining in their homes.
The Caregiver Support Program supports individuals who care for others so they can maintain their own wellbeing.
Child & Parent Programs
Our North Shore Child Care Resource and Referral Program (CCRR) provides assistance and training to child care providers, early childhood educators, and families to find quality, a ordable child care.
The Community Action Program for Children (CAPC) supports the healthy development of young children and families facing challenging life circumstances.
Legal & Housing Advocacy
Our Community Legal Services program provides free legal information, referral, advice, and representation on various legal issues.
The Community Housing Action Committee (CHAC) advocates for improved a ordable housing on the North Shore.
Community Engagement
Information North Shore provides information and referral for services available in our community.
Democracy Café is a platform to nurture citizens’ participation in democratic life such as our North Shore Young Civic Forum.
Volunteer North Shore helps individuals find volunteer positions and connects organizations with willing volunteers.
The Community Volunteer Income Tax Clinic helps North Shore residents with low income to file their income tax.
For further information on our services, to volunteer, or to make a tax-deductible donation, please contact NSCR today at 604-985-7138 or nscr@nscr.ca
2026 Seniors Directory
A RESOURCE FOR SENIORS LIVING ON THE NORTH SHORE
NSCR’s Seniors One Stop Navigation Center (SOS) and the North Shore News partner to bring you this informative resource directory annually. For over 50 years, NSCR, a nonprofit organization and registered charity, has been empowering individuals and families on the North Shore to access essential services and enhance wellbeing. Our Seniors One Stop (SOS) has been a trusted and long-standing program of NSCR since 1992. Through SOS, we help seniors or those supporting seniors with information and referral to community supports and resources. We can help with navigating information on subsidized housing, financial benefits, transportation, home support, help filling out online forms, legal resources, and more. Free & confidential services o ered by phone, walk-in or in-person appointment.
You can find us at:
North Shore Community Resources (NSCR) Seniors One Stop Navigation Center (SOS) #201 - 935 Marine Drive, Capilano Mall, North Vancouver, B.C. V7P 1S3
604-982-3302
www.nscr.ca
nscr@nscr.ca @nscrconnect
North Shore Community Resources & North Shore News respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵwxwú7mesh (Squamish), xʷməθkʷəyəm (Musqueam) and səlilwətaɁɬ (Tsleil-Waututh) Nations.
THIS DIRECTORY IS BROUGHT TO YOU IN PARTNERSHIP:
We would like to thank the following organizations for their financial support which has made the Seniors One Stop (SOS) program possible:
and donors like you!
Please note while we strive for accuracy at the time of publication, details may change. We recommend contacting the specific organizations directly to confirm the most current program information.
NSCR TEAM:
Edition Manager: ANNE-MARIE JAMIN
Edition Supervisor: KATHY JARVIS
Editor: ALANNAH CASLEY
Special thanks to our team of Seniors One Stop volunteers for their e orts!
NORTH SHORE NEWS TEAM: Publisher: SARAH STROTHER
Advertising Sales Manager: KAIJA KNOX
Project Coordinator: ANIS ZUNUZI
Graphic Designer: BIRGIT BRUNNER
Cover Photographer: PAUL MCGRATH
For information regarding the editorial listings, please contact SOS at 604-982-3302
For information regarding advertising, contact the North Shore News at 604-998-3520.
Table of Contents
ON THE COVER: Barbara Gillingham’s volunteer contributions in support of seniors’ programs and services in and around West Vancouver span nearly 50 years. Her involvement includes volunteering with the District of West Vancouver at the Seniors’ Activity Centre since its opening in 1981. Over the decades, Barbara has demonstrated exceptional dedication, consistently going above and beyond in her service. Her warmth and unwavering presence continue to enrich the lives of those who visit the Centre. From volunteering as a Food Handler to supporting SACS on 21st, and from providing comprehensive support for special events such as Shortbread & Sherry to serving as a strong ambassador for the Centre, Barbara’s long-standing commitment has made a profound and lasting impact. Through her e orts, she has helped create a welcoming, supportive environment for all who walk through the doors.
THANK YOU, BARBARA!
Table of Contents highlights the general categories of information in your 2026 Seniors Directory�
For a detailed, alphabetical list of services and resources available to North Shore seniors, please refer to the index beginning on page 66.
IMMEDIATE SUPPORT
Police/Fire/Ambulance Call 911
24/7 Alcohol & Drug Information & Referral 604-660-9382
24/7 Health Service Navigation 811
including finding a new family Dr/NP Registration, advice, clinic/pharmacy/hospital referral (Health Link)
24/7 Indigenous Crisis Support Line 1-800-588-8717 (KUU-US)
Health Insurance BC (MSP & Pharmacare) 604-683-7151
Lions Gate Hospital 604-988-3131
Municipal Halls
North Vancouver City
604-985-7761
North Vancouver District 604-990-2311
West Vancouver District 604-925-7000
North Shore Home & Community Care Services (VCH)
North Vancouver Urgent and Primary Care Centre
Power Outage & Repair Line
1-800-224-9376 (BC Hydro, 24 hours) or *HYDRO (*49376) on your cell phone
Fortis Gas/Natural Gas Leaks (24 hours) 1-800-663-9911
KUU-US Aldult/Elder Line 250-723-4050
Poison Control Centre (all areas, 24 hours) 1-800-567-8911
Victim Link BC (24/7 call or text) 1-800-563-0808
Victim Services
North Vancouver (RCMP) 604-969-7540
West Vancouver (WV Police) 604-925-7468
Water/Sewer Emergency
North Vancouver District
604-990-2311 (after hours) 604-990-3666
North Vancouver City 604-987-7155 (after hours) 604-988-2212
West Vancouver (24/7) 604-925-7100
604-983-6700
604-973-1600
Office of the Seniors Advocate 1-877-952-3181
Passport Canada 1-800-567-6868
Police/Non-Emergency
North Vancouver
604-985-1311
West Vancouver 604-925-7300
NORTH SHORE MLAs AND MPs
Susie Chant, MLA – North Vancouver – Seymour 217 – 1233 Lynn Valley Road, NV, BC V7J 0A1
E: Susie.Chant.mla@leg.bc.ca 604-983-9859
Bowinn Ma, MLA – North Vancouver – Lonsdale 50-221 West Esplanade, NV, BC V7M 3J3
E: Bowinn.Ma.mla@leg.bc.ca 604-981-0033
Lynne Block, MLA – West Vancouver – Capilano 2235 Marine Drive, WV, BC V7V 0B3
E: Lynne.Block.mla@leg.bc.caa 604-981-0050
Jeremy Valeriote, MLA – West Vancouver – Sea to Sky 38551 Loggers Lane, Squamish, BC, V8B 0H2 PO BOX 106
*Please ensure the PO Box is included for all mail correspondence
E: Jeremy.Valeriote.mla@leg.bc.ca 778-655-5768
Jonathan Wilkinson, Liberal MP - North Vancouver 201-310 East Esplanade, NV, BC V7L 1A4
E: Jonathan.Wilkinson@parl.gc.ca 604-775-6333
Patrick Weiler, Liberal MP - West Van/Sunshine Coast/Sea to Sky Country 6367 Bruce Street, WV, BC V7W 2G5 E: Patrick.Weiler@parl.gc.ca 604-913-2660
Terry Beech, Liberal MP – Burnaby North - Seymour 3906 Hastings Street, Burnaby, BC V5C 6C1 E: Terry.Beech@parl.gc.ca 604-718-8870
FINANCES
FEDERAL BENEFITS
Service Canada
www.canada.ca
1-800-622-6232
Website provides a single point of access to a wide range of government services and benefits. Full details of benefits and eligibility are available on the website. Service Canada, North Shore O ce: #100 – 221 Esplanade West, North Vancouver
Old Age Security (OAS) 1-800-277-9914
Provides a taxable monthly pension to an individual at age 65. To qualify you need to:
• Be 65 years of age or older
• Be a Canadian citizen or legal resident of Canada
• Have lived in Canada for at least 10 years after the age of 18, 20 years if living outside of Canada (periods of residence and/or contributions in a country with which Canada has a social security agreement may be used to help meet the residence requirement for eligibility).
• Applications can be made up to 11 months before your 65th birthday. Forms are available by calling the above number, on the website, and at the Service Canada o ce.
• Must submit a tax return each year to receive OAS Guaranteed Income Supplement (GIS): A non-taxable monthly payment to OAS Pension recipients whose annual income is lower than the maximum annual threshold. To be eligible, you must:
• Qualify to receive an OAS pension (full or partial); and
• Live in Canada
In many cases you may be enrolled automatically and receive a letter the month after you turn 64 otherwise you need to apply for GIS. Service Canada reviews eligibility yearly based on income tax return.
Allowance: A non-taxable monthly payment to those age 60-64 whose spouse or common-law partner is in receipt of the OAS Pension and GIS. You must have lived in Canada for at least 10 years and be a Canadian citizen or legal
resident; and your combined annual income is less than the maximum annual income threshold for the allowance. Allowance for the Survivor: A non-taxable benefit payment to people aged 60 to 64 who have a low income, who are living in Canada, and whose spouse or common law partner has died and you have not remarried or entered a common law relationship. You must have lived in Canada for at least 10 years and be a Canadian citizen or legal resident.
FINANCES cont.
Canada Pension Plan (CPP) 1-800-277-9914
CPP provides benefits to contributors and their families as a partial replacement of income due to retirement, death or disability. Note: If you have lived outside of Canada you may also qualify for a pension from that country as well. If you set up a “My Service Canada Account” you can get an estimate of monthly benefits online.
• CPP Retirement Pension: A taxable monthly payment provided to an individual who has worked and made contributions to the CPP. The pension amount is based on how long contributions were made, the level of contributions and the start date of the pension. The pension can commence as early as age 60 but on a reduced basis and is payable for life. You must apply to receive this benefit.
• CPP Death Benefit: A one-time, lump sum payment made to the estate or other eligible individual of a deceased CPP contributor. You must apply to receive this benefit.
• CPP Survivors Pension: A taxable monthly payment provided to the person who, at the time of death, is the legal
spouse or common-law partner of the deceased contributor. You must apply to receive this benefit.
• CPP Disability Pension: A taxable monthly payment that is available to people who have contributed to the CPP and who are not able to work regularly because of a physical or mental disability. Once you apply for your CPP Retirement Pension or attain age 65 your Disability Pension will be changed to a CPP Retirement Pension. Available to people 60 to 64.
Canadian Dental Care Plan (CDCP)
If you are over 65, a Canadian resident, have completed the most recent year’s tax return, and have income below 90 000, you may be eligible for CDCP. Apply online or call for more information.
Canada Revenue Agency (CRA)
Canada Caregiver Credit (CCC)
A non-refundable tax credit for those who support a spouse or common-law partner, or a dependent with a physical or mental impairment. An individual is considered to depend on you for support if they rely on you to regularly and consistently provide them with some or all of the basic necessities of life, such as food, shelter and clothing.
Disability Tax Credit
Available to people with a severe and prolonged mental or physical impairment. The disability credit is a nonrefundable tax credit used to reduce income tax payable on your income tax return. This amount includes a supplement for persons under 18 years of age at the end of the year. All or part of this amount may be transferred to your spouse or common-law partner, or another supporting person. It can be claimed retroactively to when the disability started, to a limit of 10 years.
FINANCES cont.
Employment Insurance (EI)
1-800-206-7218
Seniors who are employed and wish to continue working after age 65 are eligible for the same EI benefits as other workers in Canada. You must meet the eligibility criteria.
Employment Insurance (EI)
Caregiving Benefits
1-800-206-7218
Paid to an individual who is eligible for regular EI benefits and who must be away from work to care for a critically ill, injured or end-of-life family member, as verified by a medical practitioner. Must have accumulated 600 insured work hours in the last 52 weeks or since the start of the last claim. You may be able to receive these benefits for up to 35 weeks.
GST/HST Tax Credit
1-800-387-1193
A tax-free quarterly payment available to low or moderate income Canadians to o set the GST/HST they pay. Eligibility determined by Canada Revenue Agency (CRA) when income tax is filed.
FINANCES cont.
Veterans A airs Canada
www.veterans.gc.ca
1-866-522-2122
Veterans A airs Canada o ers a range of services and benefits to qualified, eligible veterans (and their dependents), members and ex-members of the Armed Forces and of the RCMP.
Benefits may include:
• War veterans allowance – based on war service, income, age or health
• Disability pension
• Health care e.g. dental, glasses, hearing aids, medication, equipment, contributions toward home care
• Funeral and burial expenses
• Veteran was receiving housekeeping, home maintenance or personal care help at time of death, widow may continue receiving benefit.
PROVINCIAL BENEFITS
Senior’s Supplement
1-866-866-0800
www2.gov.bc.ca follow prompts
A monthly payment to low-income seniors who are receiving federal OAS and the GIS or federal Allowances.
The maximum rate is $99.30 per single and $220.50 for senior couple. It is paid automatically to those who are eligible – no need to apply.
Funeral Costs
1-866-866-0800
www2.gov.bc.ca follow prompts
A supplement may be provided to pay necessary funeral costs of any person who dies in BC if the estate of the deceased person or any responsible person has no immediate resources to meet these costs. There is no requirement that the deceased person, or the person’s family, must be BC Employment and Assistance recipients to qualify for the supplement. Costs are to be recovered whenever possible. Contact the Ministry to apply 1-866866-0800.
ICBC Vehicle Insurance Savings and Discounts
www.icbc.com 604-661-2800
1-800-663-3051
• Low kilometre discount available if you drive your vehicle less than 5,000 kilometres per year. You must provide your odometer reading at time of renewal.
• If you drive less than 10,000 km a year in 2025, you may
FINANCES cont.
be eligible for a distance based discount.
• Senior Savings for seniors 65+ for pleasure use insurance
• Disability Discount of up to 25 per cent on basic Autoplan if you have been approved for CRA Fuel Tax Refund. Must provide documentation at time of renewal.
• Discounted renewal fees on driver licenses and BCID cards for seniors age 65 or older.
BC Sales Tax Credit
www2.gov.bc.ca
1-800-387-1193
The credit, up to $75 per person, o sets the cost of sales tax for low-income taxpayers and their families residing in BC as of December 31st of the tax year. Application included in income tax package.
BC Motor Fuel Tax Refund
www2.gov.bc.ca
1-877-388-4440
Owners or lessees of a motor vehicle who cannot use public transit due to a medically certified disability may register for the program and could be eligible for a refund of the tax paid on fuel purchases for their vehicle (to a maximum of $500 per calendar year).
Income Assistance for Seniors not receiving Old Age Security
www2.gov.bc.ca
1-866-866-0800 follow prompts
North Shore O ce: 902 West 16th St., North Vancouver Some seniors who are 65 or over and not eligible for OAS and GIS benefits , may be able to apply for some assistance. You must meet the eligibility required (income based).
Shelter Aid for Elderly Renters (SAFER)
www.bchousing.org
604-433-2218
Provides monthly assistance to eligible BC residents who are aged 60+ and renting. The amount depends on the amount of rent paid and monthly income. To qualify, you need to have lived in BC for 12 months immediately preceding application, pay more than 30% of your gross
household income in rent and meet other eligibility requirements. Existing clients need to reapply each year.
Home Owner Grant
www2.gov.bc.ca
1-888-355-2700
Reduces the amount of property tax you pay for your principal residence. If you’re a senior aged 65 or older, your property is assessed at $2,175,000 or less, you may qualify.
There is an additional grant if you are a senior, veteran or person with a disability and meet the income requirements. You must apply for it each year separately to Home Owner Grant application.
FINANCES cont.
Home Renovation Tax Credit for Seniors & Persons with Disabilities
www2.gov.bc.ca 1-800-959-8281
A refundable personal income tax credit to assist with the cost of permanent home modifications that improve accessibility or be more functional or mobile at home. Must be a resident of BC, and a senior, person with a disability or a family member living with the individual. Maximum amount of credit available is $1,000 or 10% for qualifying renovation maximum of $10,000.
Home Accessibility Tax Credit (HATC)
www.canada.ca 1-800-959-8281
Individuals aged 65 years of age or older by the end of the year, or those who are eligible for the disability tax credit, or spouse/caregiver of a qualifying individual can claim. Renovation must be permanent and allow the qualifying individual’s accessibility, mobility, or functionality.
PROPERTY TAXES
Property Tax Deferment
www2.gov.bc.ca 1-888-355-2700
Homeowners aged 55+, surviving spouses of any age, and persons with disabilities may defer the payment of property taxes on their principle residence via a low interest loan. Taxes and interest on the loan must be repaid when the home owner passes away or the home is transferred to a new owner other than the surviving spouse. Apply between May and December each year.
COMMUNITY SUPPORT
Credit Counselling Society www.nomoredebts.org/ canada-credit-counselling/bc 604-527-8999
O ers confidential credit counselling, debt repayment and consolidation programs and personal budget planning. Counselling appointments are in-person or by telephone and are free, non-judgmental and solution-focused. Nominal sliding fee scale for debt repayment programs. Educational workshops and presentations available on credit and debt management as well as budgeting. Toll free 1-888-527-8999.
Income Tax Clinics
Trained volunteers prepare income tax returns for eligible individuals who have low to modest income and a simple tax situation through the Canada Revenue Agency’s Community Volunteer Income Tax Program. Call for information and eligibility. Clinics operate March and April. Check canada.ca for other free tax clinics in your area.
Centre (women only) 604-984-6009
Memorial Society of BC 604-733-7705 www.memorialsocietybc.org
Not for profit organization o ering comfort, convenience, and price protection in the planning and organization of end-of-life arrangements. One time, lifetime fee of $50.
EMPLOYMENT SERVICES
WorkBC Centre North Shore 604-988-3766
106 – 980 West 1st Street, North Vancouver
O ers a range of services that support job seekers to find employment and improve employment readiness.
HEALTH AND SUPPORT SERVICES
PROVINCIAL HEALTH SERVICES
BC Services Card
The BC Services Card is government-issued identification. It has replaced the CareCard, and is used to provide access to insured provincial health care benefits for eligible BC residents. There are three types of BC Services Cards:
• Photo BC Services Card: If you’re enrolled in the Medical Services Plan (MSP), you can get a Photo BC Services Card to replace your CareCard. Take two pieces of ID to ICBC DLO to apply. There is no fee to get a BC Services Card.
• BC Driver’s Licence and BC Services Card: if you are 19+ years old, are enrolled in the Medical Services Plan (MSP), and qualify for a driver’s licence, you can get the combined card when you renew your driver’s licence. Fee for driver’s licence applies.
• Non-Photo BC Services Card: If you are age 75 or over, contact Health Insurance BC (HIBC) at 604-683-7151 to request a Non-Photo BC Services Card.
HEALTH AND SUPPORT SERVICES
ICBC Driver’s Licensing
O ce (DLO) North Shore 1-800-950-1498
1331 Marine Drive, North Vancouver
Replace a Lost or Stolen Card
The steps to replace a lost or stolen card depend on the type of card.
If you have a Photo BC Services Card or a combined BC Driver’s Licence and BC Services Card:
Report your missing card by phoning the ICBC Driver Licensing Centre as soon as possible: 1-800-950-1498.
If you have a Non-Photo BC Services Card: Call HIBC as soon as possible to report your missing card: 604-683-7151.
BC Emergency Health Services (BCEHS)
www.bcehs.ca
604-872-5151
(Admin/Non-Emergency number)
BCEHS provides coordinated, e ective out-of-hospital and inter-hospital health services throughout B.C. The cost of transporting a BC resident (covered by MSP), by ambulance is subsidized by the Province of British Columbia. Where an emergency medical problem requires that you be transported by ambulance, MSP recipients will be billed a user fee of $80. Those receiving Income Assistance may have charges waived by calling 1-800-665-7199. When an ambulance is called to a residence, care facility or patient’s place of employment and transportation is not required or is refused, a response fee of $50 is charged.
HealthLink BC
www.healthlinkbc.ca
811
A trained health service representative will answer 8-1-1 telephone calls, and where appropriate, calls will be transferred to a registered nurse, pharmacist or dietitian for further information and advice. The 8-1-1 service can provide answers to questions about a variety of health topics, help in identifying symptoms and advice on when to seek medical treatment and referral to mental health supports. 8-1-1 has translation services available in over 130 languages, and can connect to an interpreter. For deaf or hard of hearing dial 7-1-1.
Health Insurance BC (HIBC) 604-683-7151
www2.gov.bc.ca
PO Box 9035 Stn Prov Gov, Victoria BC, V8W 9E3
Administers medical coverage through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs.
- Automated Service (24/7)
- MSP (Monday - Friday 8:00am - 4:30pm)
- PharmaCare (Monday - Friday, 8:00am - 8:00pm)
Medical Services Plan (MSP) 604-683-7151
Enrollment in Medical Services Plan is mandatory for all BC residents and you must meet certain eligibility criteria. New residents are eligible for coverage after completing a waiting period that consists of the remainder of the month of arrival, plus two months.
MSP pays for medically required services of physicians and surgeons, diagnostic x-rays and laboratory services (enrolled in MSP). In addition, MSP will cover dental and oral surgery when it is medically required and must be performed in a hospital. Routine eye examinations are a benefit for those 18 years of age and under, or 65 years of age and older. If provided by an optometrist, seniors pay a reduced fee.
Supplementary benefits provide partial payment for certain medical services obtained in BC and may provide access to other income-based programs. MSP supplementary benefits support the following services from approved providers: acupuncture, chiropractic, massage therapy, naturopathy, physical therapy; and nonsurgical podiatry.
Those who may be eligible for MSP coverage of these supplementary benefit services include: those who have applied and been deemed eligible based on their annual net income; Income Assistance recipients; Convention
HEALTH AND SUPPORT SERVICES cont.
refugees; Inmates of B.C. Correctional Facilities; individuals enrolled with MSP through the At Home Program; residents of long term care facilities receiving the Guaranteed Income Supplement (GIS); individuals enrolled with MSP as Mental Health Clients; and First Nations individuals with valid B.C. Medical Plan coverage through the First Nations Health Authority.
PharmaCare
www2.gov.bc.ca
604-683-7151
PharmaCare helps BC residents, enrolled in the Medical Services Plan of BC (MSP), with the cost of eligible prescription drugs, devices and medical supplies.
Fair PharmaCare Plan
All BC residents are encouraged to register. The one-time registration is free and there are no premiums. Coverage is based on your net family income: the lower the income, the more financial assistance in paying for eligible drugs and supplies. (If you do not register, you still have coverage, but your deductible is set at $10,000 for each member of your family.)
Register by telephone, online or using a paper form. Upon registration, PharmaCare will mail a consent form to allow them to check the registrant’s income with the Canada Revenue Agency. Sign and return consent form right away. PharmaCare bases coverage on family net income from two years earlier.
Monthly Deductible Payment Option
British Columbians registered with Fair PharmaCare have a deductible based on their family net income. Families with the lowest incomes do not have a deductible and receive immediate coverage of eligible prescriptions and medical supplies/devices under the Fair PharmaCare Plan. All other families have a deductible, based on their family net income. PharmaCare o ers a monthly payment option so that deductible payments can be spread over the year.
VANCOUVER COASTAL HEALTH
Vancouver Coastal Health (VCH)
www.vch.ca
132 West Esplanade, North Vancouver
604-983-6700
VCH is one of 5 regional health authorities in BC. VCH provides health-care services through a network of hospitals, primary care clinics, community health centres and long-term care homes within the geographic area of the North Shore, Vancouver, Richmond, Sea-to-Sky, Sunshine Coast, through to Central Coastal and Bella Coola Valley.
Frequently called services follow:
Health Connection Clinic (VCH) 604-984-3777
148 East 15th Street, North Vancouver
Hours: Mon-Fri 9 am – 4 pm, closed for lunch 12 pm - 1 pm
A multi-disciplinary team providing primary care services to individuals who have been adversely impacted by inequities in the Healthcare Systems, have no Family Doctor (GP) or Nurse Practitioner (NP), and face complex medical, mental health, substance use, and socio-economic needs (e.g., housing, income, access to food). If not an existing patient, call to discuss eligibility requirements. Entrance to clinic via a walkway on the North side of 15th St E.
HOpe Centre
604-984-5000
1337 St. Andrews Avenue, North Vancouver
Mon-Fri 10 am – 4 pm
Supports for individuals experiencing mental illness. Kelty Dennehy Mental Health Resource Centre located on the first floor of the HOpe Centre at Lions Gate Hospital.
Lions Gate Hospital (LGH) 604-988-3131
231 East 15th Street, North Vancouver
A recognized trauma centre, LGH provides a full range of general and specialized acute care services including general medicine, emergency and critical care, general surgery, orthopaedics, maternity, pediatrics, psychiatry, chemotherapy, cardiac care, diagnostics, nuclear medicine, palliative care, rehabilitative services and neurosurgery.
HEALTH AND SUPPORT SERVICES
- Discharge Planning
Contact the head nurse on the particular ward.
- Palliative Care Program 604-984-3743
Physical care and emotional support for terminally ill patients and their families.
- Patient Information 604-988-3131
North Vancouver Urgent and Primary Care Centre (UPCC) www.vch.ca/UPCC
604-973-1600
221 West Esplanade, 2nd Floor, North Vancouver
Open 7 days a week, 365 days a year.
Monday-Saturday 8 am – 10 pm; Sunday 9 am – 5 pm
The UPCC is for non-life threatening illnesses or injuries when you are unable to see your primary care provider. Visit the UPCC if you are experiencing sprains and strains; cuts, wounds, or skin conditions; high fever; nausea, diarrhea and constipation; new or worsening pain; mental health concerns such as low mood, anxiety and depression.
HEALTH AND SUPPORT SERVICES
Urgent and Primary Care Centre (UPCC)
Social Work Services
604-973-1600
Social Work support is available to all ages at the North Vancouver UPCC by walk-in.
HOME AND COMMUNITY CARE SERVICES – VANCOUVER COASTAL HEALTH
A wide range of community-based, supportive health care services are available to persons with health problems and disabilities who need support and assistance. Services include assessment, individual service delivery plan, coordination of health services and referral to appropriate community resources. Services are provided in community health centres, patient’s homes, in the community and in residential facilities.
Home Support Services
604-983-6700
Home Support is a service that is designed to supplement, rather than replace, the e orts of individuals to care for themselves at home with assistance of family,
friends and community. A referral to the home care program can be made by a family member, friend or health care provider. After referral you may be visited in your home by a care coordinator who will assess your needs and identify the type and amount of service required and the cost if applicable.
Services include simple meal preparation, assisting with activities of daily living such as bathing, dressing, mobility and transfers, safe medication management, and respite for caregivers. Home support services are subsidized services that are available for eligible clients who are living at home and have acute, chronic, palliative or rehabilitative health care needs and are provided by qualified professionals. You may choose to hire a caregiver privately. Many individuals and agencies are skilled and caring. However, it is a sensible precaution to check references and look into the background of those who will have access to your home. For a list, please contact Seniors One Stop at 604-982-3302.
HEALTH AND SUPPORT SERVICES
Home Care Nursing
604-983-6700
Assessment, direct nursing care, support and service co-ordination to clients in their homes. Focus is on client goals for health, client independence and autonomy. All home care nurses are experienced in palliative care and can support you and your family during end-of-life. Through compassionate care, nurses focus on managing symptoms and enhancing comfort.
Home Rehabilitation Services
604-983-6700
Physiotherapy and occupational therapy services are provided to homebound and/or those that require comprehensive Home Management Safety Assessment. Promotes and maintains a client’s optimal functional independence in a safe home environment and will help determine the need for specific medical equipment and supplies.
Call Seniors One Stop (604-982-3302) for private physiotherapists who make home visits.
North Shore Older Adult Mental Health Team
604-982-5600
#350 - 145 West 17th Street, North Vancouver Geriatric psychiatry assessment, case management, psychosocial rehab, functional assessment, and group engagement to North Shore residents, generally aged 65+ who require an interdisciplinary team. Individuals must have a physician referral and meet one or more of the following criteria:
• A progressive cognitive disorder with psychiatric and/ or behavior management problems and/or co/occurring misuse of alcohol, prescription medications or other substances,
• A recently developed serious mental illness and physical/functional decline
• A persistent mental illness with cognitive, physical, or functional decline
Individuals under 65 will be seen if they have a progressive memory disorder with associated psychiatric and/or behaviour management problems.
RESPITE SERVICES
Respite
604-983-6700
Respite is available to caregivers of clients who are registered with the VCH Home & Community Care Services program. Respite may be provided in the home through extra home care hours or by the client attending an Adult Day Program. Subsidized respite beds located at Cedarview Lodge are accessed through your case manager.
Cedarview Lodge
HEALTH AND SUPPORT SERVICES
604-904-6400
1200 Cedar Village Close, North Vancouver
Overnight and day respite
Health & Home Care Society of BC
www.carebc.ca
604-327-9525
Family Respite Centre, 711 East 49th Avenue, Vancouver Assessment and booking arranged through your VCH Case Manager.
ADULT DAY PROGRAMS
Referrals through Vancouver Coastal Health, Home and Community Care
604-983-6700
Press 2
Supportive community programs o ered for seniors and people with disabilities to help them remain at home and provide respite for family caregivers. A range of health, personal, social and recreational services and activities are o ered by nursing and recreation sta in a safe, caring environment.
Margaret Fulton Centre
1601 Forbes Avenue, North Vancouver
8 am - 4 pm, Monday to Friday
604-904-3550
West Vancouver Adult Day Centre
604-922-2022
#139 - 2151 Gordon Avenue, West Vancouver 8:30 am - 4 pm, Monday to Thursday
Community Bathing Program
1601 Forbes Avenue, North Vancouver
604-904-3550
The Community Bathing Program is available to eligible seniors and others with disabling chronic care problems. Services include a hydrosound tub and access to a bath once a week in a well-equipped, suitably private environment that is sta ed all times by a bathing program assistant.
NON-VCH RESPITE SERVICES
My Lions Gate Break 604-988-7115 ext 2009
Lions Gate Community Centre 1733 Lions Gate Lane, North Vancouver
A gathering place for individuals experiencing the changes associated with early to moderate dementia. The twice weekly program is supported by sta and trained community volunteers and provides low cost creative care in the form of fellowship, fitness, leisure and social activities, with a mission to support and enhance the lives of all who participate and their care partners. For more information, contact Capilano Community Services at number above.
My Parkgate Break
www.parkgatesociety.ca
604-983-6376
A gathering place for individuals experiencing the changes associated with early to moderate dementia. The twice weekly program is supported by sta and trained volunteers. Providing low-cost member directed programming to promote social connectedness. The program incorporates daily interactive activities, cognitive stimulation, mild physical exercise, indoor and outdoor when possible, laughter, and music. We empower our members to find joy in the moment while giving members and care partners a BREAK from one another. For referral contact Pam Havens at phavens@parkgatesociety.ca.
PRIVATE PAY RESPITE
Please contact the Seniors One Stop at 604-982-3302 for a list.
HEALTH AND SUPPORT SERVICES
ASSISTED LIVING
Includes rental accommodation, hospitality services, as well as personal care services to individuals in need. If you are living alone, isolated, and need help with meals and personal care, this may be an option for you. There are two subsidized assisted living centres on the North Shore: Cedar Garden in North Vancouver and Kiwanis Manor in West Vancouver.
SUBSIDIZED ASSISTED LIVING FACILITIES
Placement in subsidized assisted living facilities is coordinated through Vancouver Coastal Health, Intake. They can be reached at 604-983-6700.
Cedar Garden Assisted Living
604-904-6409
1250 Cedar Village Close, North Vancouver
Kiwanis Manor
959 21st Street, West Vancouver
604-913-9083
PRIVATE PAY ASSISTED LIVING FACILITIES
For a list of private pay assisted living facilities, please contact Seniors One Stop at 604-982-3302.
LONG-TERM CARE FACILITIES
Long-term care facilities are for those who have complex needs, require 24-hour nursing care and supervision, and are not able to remain safely in their own homes.
Admissions to subsidized long-term care facilities are coordinated through Vancouver Coastal Health and are made on a priority basis. Clients typically agree to accept the first available, appropriate bed within 48 hours of it being made available. To contact Vancouver Coastal Health, please call Intake at 604-983-6700. If client is in hospital, the Patient Care Coordinator will make all necessary arrangements.
Google VCH long-term care for more information.
SUBSIDIZED LONG-TERM CARE FACILITIES IN NORTH VANCOUVER:
Berkley Care Centre
604-924-8300 2444 Burr Place
Cedarview Lodge 604-904-6400 1200 Cedar Village Close
Creekstone Care Centre 778-729-0270 1526 Oxford Street
Evergreen House 604-984-5811 231 East 15th Street
Lynn Valley Care Centre 604-988-4181
(has both subsidized and private pay beds) 1070 Lynn Valley Road
HEALTH AND SUPPORT SERVICES
SUBSIDIZED LONG-TERM CARE FACILITIES IN WEST VANCOUVER:
Inglewood Care Centre
725 Inglewood Avenue
604-922-9394
PRIVATE PAY LONG-TERM CARE FACILITIES
For a list of private pay long-term care facilities, please contact Seniors One Stop at 604-982-3302.
VANCOUVER COASTAL HEALTH (VCH) NORTH SHORE PALLIATIVE CARE SERVICES
Any person on the North Shore with a life-limiting illness (regardless of prognosis or diagnosis) can access our supports. Palliative care can be appropriate at any stage in a serious illness and can be provided alongside active treatment.
OUR PROGRAMS INCLUDE:
VCH North Shore Palliative and Supportive Care Program 604-984-3743
Palliative care can occur in any setting including home, clinic, hospital, hospice, and long-term care facilities. Palliative care focusses on comfort care and may include active treatments. Any health care provider can submit a referral on your behalf for enrolment to the North Shore Palliative & Supportive Care Program.
VCH Everyday Counts Program www.everydaycounts.ca 604-363-0961
A free VCH program designed for patients living with a life limiting or end of life illness, and those in need of grief and bereavement support. Open to individuals living on the North Shore, and their support circle of family and friends. Program provides education, guidance and wellness activities to patients and family members or caregivers connected to the North Shore Palliative and Support-
ive Care Program, as well as access to short-term grief counselling, group support and memorial events. Please visit the website or call, to self-refer.
VCH North Shore Hospice
319 East 14th Street, North Vancouver
604-984-3743
The North Shore Hospice is located 1 block east of Lions Gate Hospital. All rooms are single occupancy, with private bathrooms and space for visitors to spend time with their loved ones. The hospice is an option for those in their last few months of their life and home is not an option due to care needs, symptomatic needs or patient and family goals.
OTHER NON VCH PALLIATIVE SUPPORT
Palliative Support Centre
www.palliativesupport.ca 778-729-1555
4613 Woodburn Road, West Vancouver
The Palliative Support Centre is an independent service that o ers a community centre where individuals living with an advanced illness, as well as their families and other caregivers can find compassionate, helpful and supportive care. All services, programs and supports are free. Established through the Paul Sugar Palliative Support Foundation.
VCH COMMUNITY HEALTH CENTRES & SERVICES
Community health centres provide a range of health care services in a single location, including access to public and community health nurses, mental health and addiction counsellors, dental clinics for children, speech therapists, nutritionists, youth drop-in health clinics and more. There are three Community Health Centres on the North Shore.
This centre is the base for the North and South Community Health Teams that work together with a wide range of community partners to support the health needs of residents living in North Vancouver.
Parkgate Community Health Centre
Parkgate Community Centre, 2nd floor 3625 Ban Court, North Vancouver
Serves the residents who live east of Lynn Creek, North Vancouver
West Vancouver Community Health Centre
604-904-6200
#241 - 2121 Marine Drive, West Vancouver
Serves the residents who live in West Vancouver, Lions Bay, and Bowen Island.
Chronic Disease Services
604-984-5752
Provides diabetes education, diabetes foot care, nutritional counselling, respiratory disease education, and pulmonary rehabilitation program. Client must be referred by their doctor. Most programs located at West Vancouver Community Health Centre.
*A chronic disease management nurse is also available for clients with complex needs (e.g., 2 or more chronic conditions)
Dietitian
604-983-6700
Nutritional Assessment and counselling can be provided for registered clients of Home and Community Care or call HealthLinkBC (8-1-1).
Immunization
604-983-6700
Press 3 for Public Health
The local health department provides free flu clinics every fall for seniors and administers adult, non-travel immunization throughout the year. Call your community health centre for information.
Osteoarthritis Service Integration System
604-875-4544
Clients can access information about self-managing their osteoarthritis through the Oasis education sessions. Class information and schedules are on the website. Within VCH there are three Hip and Knee Arthritis Surgical Assessment programs (ASAP). This program provides surgical triage for hip or knee arthritis. Patients must have a referral. Details and contact information on VCH website.
HEALTH AND SUPPORT SERVICES
FIRST NATIONS HEALTH AUTHORITY (FNHA)
First Nations Health Authority (FNHA)
www.fnha.ca
604-693-6500
The first province-wide health authority of its kind in Canada. Community-based services are largely focused on health promotion and disease prevention, including chronic disease prevention and management, mental wellness and substance use, health information governance, environmental health, and traditional healing.
BC Elders’ Guide
www.fnha.ca/EldersGuide
A comprehensive guide making sure that Elders, their families and caregivers have access to information about the programs, services, and resources they need. Topics include but aren’t limited to wellness, health services, benefits, transportation, finances, safety and security. Available online, to order printed copy, contact the O ce of the Seniors Advocate at 1-877-952-3181.
First Nations Virtual Doctor of the Day
1-855-344-3800
Open to all First Nations people and their families living in BC. If you have a family doctor or nurse practitioner, please reach out to them first. If they are unavailable, call to make an appointment. 7 days a week, 8:30 am to 4:30 pm
Health Benefits & Services
1-855-550-5454
The FNHA Health Benefits Program provides status First Nations people living in BC with a comprehensive and community-driven health benefits plan. Call for an overview of the benefits provided and how to access them.
Virtual Substance Use & Psychiatry Service
1-833-456-7655
Referral-based service. Access to specialists in addictions medicine and psychiatry as well as mental health and allied health care professionals available at no cost to all First Nations people and their families living in BC.
MEDICAL EQUIPMENT AND SUPPLIES
For a full list of medical equipment and supplies (including adaptive clothing), please call Seniors One Stop at 604-982-3302.
Long Term Program (Equipment Loans)
(A Canadian Red Cross Program)
www.redcross.ca 604-270-4224
Many coping with long term illness and injury do not have the financial resources required to purchase or rent medical equipment. This specialized program (formerly AIL Program) is available in the Lower Mainland under the Medical Equipment Provision program with a referral from an authorized Health Authority care provider. For more information contact Vancouver Coastal Health.
Capilano Community Services Society
Red Cross Short Term Health Equipment Loan Program www.capservices.ca 604-988-7115
Lions Gate Community Recreation Centre parkade (underground level) 1733 Lions Gate Lane, North Vancouver
Lends medical equipment, wheelchairs etc. for up to three months by donation. Depends on availability. Must have referral from a health care professional stating type and/or size of equipment needed, height and weight of client. Physicians and health professionals can download referral form from the website.
Wavefront Centre for Communication Accessibility
www.wavefrontcentre.ca 604-736-7391
Communication Aids Department and Showroom, of this not-for-profit organization (formerly Western Institute for the Deaf and Hard of Hearing), provides information, a hands-on display and rentals of assistive listening devices, signaling devices, telephone and television devices and TTYs. O ers “Lend-An-Ear” Loaner Hearing Aid program, providing reconditioned hearing aids at nominal cost to individuals. Also o ers a full-service hearing clinic including hearing tests, evaluation and sales of new digital hearing aids, and speech reading classes. Employment counselling services also available.
HEALTH AND SUPPORT SERVICES
MEDICAL CLINICS (WALK-IN)
For information about walk-in medical clinics in your area, check HealthLink BC (call 811 or visit www. healthlink.bc.ca) or call Seniors One Stop at 604-9823302.
HELPLINES
24/7 Emergency Services 911
24/7 Suicide Crisis Helpline 988
24/7 Health Advice (HealthLink) 811
24/7 BC Seniors’ Distress Line
604-872-1234
24/7 Alcohol & Drug Information and Referral Line 604-660-9382
Provides 24-hour information and referral to a variety of drug and alcohol counselling, detox, treatment, and support groups for individuals and family members.
24/7 Alcoholics Anonymous .
24/7 Indigenous Crisis Support Line (KUU-US)
. . . .604-434-3933
.1-800-588-8717
24/7 Hope For Wellness Indigenous Helpline.
24/7 BC Mental Health & Crisis Support .
24/7 Métis Crisis Line (BC) . . .
Arthritis Answers Line . . . . .
.310-6789
.1-833-638-4722
. 1-800-321-1433 Press 2
Trained volunteers provide general information, emotional support, assistance to locate community resources and guidance to access the health care system.
BC Bereavement Helpline (BCBH) . . . . . .604-738-9950
Canadian Cancer Society Information and Support Helpline
.1-888-939-3333 Press “1” for English, then “2” Counselling & Crisis Support Help Lines - Non-English (Success BC) Mandarin Line: 1-888-721-0596 Ext.1
Narcotics Anonymous - Vancouver Area . .604-873-1018
Seniors Abuse & Information Line (SAIL) .
LOW-COST COUNSELLING
1-866-683-6819
604-437-1940
Family Services of the North Shore
www.familyservices.bc.ca 604-988-5281
Counselling
Clinical Counsellors provide confidential support for a wide range of issues, including depression and anxiety. Counselling support is o ered in person or online, and available at a reduced rate.
Hollyburn Family Services
www.hollyburn.ca 604-987-8211
267 West Esplanade, North Vancouver
A multi-service agency providing support to children, youth, adults and families in the Greater Vancouver region.
Hollyburn Support Services
www.hollyburnsupport.ca 604-968-8211 (phone/text)
Canadian Mental Health Association (CMHA) www.northwestvancouver.cmha.bc.ca 604-987-6959
#312 - 2030 Marine Drive, North Vancouver CMHA believes that good mental health is essential to overall health and well-being. Mental health promotion and mental illness recovery-focused programs and services are o ered for people 18 years and up and their families including counselling for people experiencing mild to moderate depression and a chronic illness, BounceBack program, and Crisis Response, Community Led (CRCL) for anyone who needs referral to mental health services.
Clinical Counsellors
www.bc-counsellors.org 1-800-909-6303 Press 0
The BC Association of Clinical Counsellors has a referral system accessible by phone or internet.
Professional counselling and support services for individuals, couples, children, youth, and families, with the flexibility of in-person, virtual, equine-included or walkand-talk sessions. Services include both standard and reduced-rate options to support accessibility and meet a range of financial needs.
Living Systems Counselling
www.livingsystems.ca 604-926-5496
O ers Bowen Family Systems Therapy to couples and families experiencing di culty adjusting to some aspect of life. Fees charged on a sliding scale.
Contact Seniors One Stop at 604-982-3302 for more counselling options
HEALTH AND SUPPORT SERVICES
SUPPORTIVE PROGRAMS & SERVICES
Alano Club of the North Shore www.northshorealano.com
176 East 2nd Street, North Vancouver
604-987-4141
A meeting place that provides a safe, clean, alcohol and drug-free environment for recovery groups.
Alzheimer Society of BC Resource Centre www.alzheimer.ca/bc
604-675-5150
(North Shore and Sunshine Coast o ce)
Helps those concerned with or facing dementia build the knowledge, skills, and confidence to maintain quality of life. The Alzheimer Society of BC o ers information, education, Minds in Motion® and support groups in English and Farsi.
• First LinkDementia Helpline
1-800-936-6033 (English)
1-833-674-5007 (Chinese)
1-833-674-5003 (South Asian)
If you are living with dementia, caring for someone with dementia, or have questions call the First Link® Dementia Helpline. The helpline, through the Alzheimer Society of BC, helps you build the confidence to maintain quality of life when facing dementia. Trained, caring sta will answer your call and provide information and support.
Arthritis Society www.arthritis.ca
604-714-5550
1-866-414-7766
Provides information, education and social support for those with arthritis. Raises funds for research, advocacy, community-based self management programs, and public forums.
Avalon Women’s Centre
2225 Marine Drive, West Vancouver
604-913-0477
Provides supportive drop-in environment with resources and meetings for women and families recovering from addiction.
BC Balance and Dizziness Disorders Society www.balanceanddizziness.org
604-878-8383
Provides information and support for persons with balance, dizziness and all vestibular disorders. The society sponsors talks by professionals, compiles lists of support and information resources and holds meetings in Vancouver and surrounding suburbs each year.
Canadian Hard of Hearing Association
www.chha-nsb.com
604-926-5222
Provides support and information for the public through presentations and social programs. Association works
closely with other community groups to promote the installation of appropriate equipment in public places. Online webinars for members.
Canadian National Institute for the Blind (CNIB) www.cnib.ca
604-431-2121
1-800-563-2642
Works with people experiencing any degree of low vision. Help includes counselling, rehabilitation, teaching, orientation and mobility adjustments. Call CNIB Intake Services for information.
ElderDog Canada, North and West Vancouver www.elderdog.ca 1-855-336-4226
ElderDog Canada is a national registered charitable volunteer-run organization with local chapters across Canada dedicated to ageing people, ageing dogs, and the important connection they enjoy.
The North and West Vancouver local chapter provides free dog-related services to seniors who need support caring for their dogs, including dog care support (walking, grooming, transporting), fostering, and rehoming.
Please visit the website for our local contact information, program information, and volunteer applications. We can also be reached at: nwvancouverldr@elderdog.ca
HEALTH AND SUPPORT SERVICES
Family Services of the North Shore
www.familyservices.bc.ca
• Caregivers Connect
604-988-5281
This free community program provides services for family and friend caregivers supporting older adults living at home. Online and in person support meetings and one-to-one support as well as resources and referrals. Workshops at North Shore community partner locations include connecting with other caregivers, healthcare navigation, and dementia support.
• Seniors Connect
This community volunteer program o ers free support for isolated seniors, family caregivers, older adults living with life-limiting illnesses, and those grieving the recent loss of a loved one. Services include weekly, supportive phone calls, walking companions, friendly visits, and 8-week grief support groups.
Health Connect Registry
www.healthlinkbc.ca/ health-connect-registry
811
If you need a family doctor or nurse practitioner (NP) in British Columbia, call or visit the website to register yourself, your family members or a person in your care. Your personal health number, address, email, and phone number are required to register. The team in your community will contact you when a family doctor or NP becomes available.
Lower Mainland Grief Recovery
www.lmgr.ca
604-696-1060
Program of education and group discussion o ered over a six-week time period. Ongoing support group may follow the initial program depending on the need of the
participants. Evening meetings are o ered at various times throughout the year. There is a registration fee, however if there is financial need, subsidies are available. Programs o ered in three locations in Vancouver.
North Shore Better at Home Program
www.nscr.ca
604-982-3321
Provides seniors 65 and older living independently in the community with basic, non-medical support in the form of light housekeeping, transportation, grocery delivery, some meal delivery, minor home repairs, light yard work and friendly visiting. Clients pay for services based on total annual income and may be eligible for subsidy. A formal intake is required. If you are 55 and older and have a PWD designation you may also apply. Bowen Island residents can now access services through the Bowen Island satellite location directly at 236-988-9704.
North Shore Community Resources Caregiver Support Program
www.nscr.ca
604-982-3320
For those who provide emotional or practical support to a friend or family member with health issues. Learn how to access health care and community services, take care of yourself, and increase your confidence in your caregiving skills. Join us in a respectful, encouraging environment of shared learning. Workshops, Caregiver Bereavement, Mens Support Groups, Persian and Korean Wellness and Education Groups, and our Peer-to-Peer Support Program help create a safe space for new caregivers, those that have lost loved ones, and people that have been in the role for sometime.
North Shore Community Resources Seniors Community Connector Program
www.nscr.ca
604-982-3312
Working alongside our Seniors One Stop Navigation Center and using the principles of Social Prescribing, the Community Connector team will support seniors one on one with areas that matter to them providing resource assistance, help with forms, connection and referral to community supports. Through a series of meetings and follow up, we can assist with social needs to empower seniors and assist in improved wellbeing. Referral to program available through health care professionals or calling us directly.
North Shore Disability Resource Centre
www.nsdrc.org
604-985-5371
3158 Mountain Highway, North Vancouver
Provides residential services, community support, information and advocacy to individuals with disabilities and their families, including assistance with CPPD and PWD applications and reconsiderations.
HEALTH AND SUPPORT SERVICES
North Shore Keep Well Society www.keepwellsociety.ca
604-988-7115 ext. 3001
The North Shore Keep Well Society’s health and wellness program for seniors o ers weekly mild and self-paced fitness classes for seniors in various locations throughout the North Shore. Many of our locations also o er blood pressure monitoring, shoulder and hand massage, informational speakers, and social events. Attendance for all classes is on a drop-in basis. Call the above number or visit our website for program locations and times across the North Shore.
North Shore Solutions Navigators –North Shore Neighbourhood House www.nsnh.bc.ca/north-shoresolutions-navigator
604-220-8431
The Navigators help individuals identify their needs, goals, and assist in accessing community resources and support from existing service providers. Service topics include but are not limited to housing, mental health, childcare, and settlement services. The program is free with no formal
eligibility, low-income individuals are prioritized. You can access the Navigators once or on an ongoing basis.
Email: navigator@nsnh.bc.ca
North Shore Stroke Recovery Centre www.nssrc.org
778-340-5803
Email navigator@nsnh.bc.ca
The centre provides post-hospital, peer-based support and therapeutic rehabilitative programs for survivors of stroke and caregivers living in the community. Wellness and independence are the primary goals of this program. Programs take place in both North and West Vancouver.
North Shore Women’s Centre –Health and Wellness Program www.northshorewomen.ca/ health-wellness-program
604-984-6009
A broad range of health and wellness services aimed at profoundly improving the health of women on the North Shore, particularly those faced with barriers to healthcare access (financial, social, etc). To qualify, you must: selfidentify as a woman, live on the North Shore, and have
SAVE THE DATE
CAREGIVER SENIOR EXPO SPRING 2026
Silver Harbour Centre
Saturday May 2nd • 12PM - 4PM • 144 E 22nd St, North Vancouver.
Join us for our annual event
Guests can connect with a wide range of exhibitors and discover helpful products, services, and resources designed to support caregivers and families.
Throughout the day, enjoy a series of short, engaging presentations covering a variety of timely topics related to wellbeing, caregiving, community supports, and practical tools for everyday life.
Net proceeds from the event are shared with North Shore Community Resources to help fund their caregiver support programs throughout the year.
HEALTH AND SUPPORT SERVICES
a household income of $50 000 per year or less before tax. Services include but are not limited to holistic treatments, weekly yoga, monthly hair cuts and styling, and a health library.
North Shore Primary Care Network (NSPCN)
www.nspcn.ca
778-945-3017
The North Shore PCN community includes North and West Vancouver, as well as Bowen Island.
NSPCN provides a website for resources including the North Shore Health Guide for preventative healthcare with information on immunizations, screenings, and more to help keep you healthy for life. Stay updated by signing up for the quarterly newsletter, Connecting the Dots.
The PCN Mental Health Support Team (MHST) provides short-term mental health support. Access to the MHST requires a physician referral.
Osteoporosis Canada
www.osteoporosis.ca 1-800-463-6842
Osteoporosis Canada provides education and support for people who are living with or at risk for osteoporosis. The organization o ers a variety of programs, support groups, and online resources including webinars, podcasts and more. Can organize in-person education sessions for community groups. Visit the website to learn more about bone health and fracture risk.
Parkgate Social Prescribing
604-983-6376
Social Prescribing is a non-clinical method of support for seniors in the community. Through a series of one-onone meetings, small goal setting and guided introduction to community programs, we help seniors create and maintain healthy lifestyles. If you are interested ask your doctor, medical o ce for referral or call directly.
Parkinson Society British Columbia
www.parkinson.bc.ca
604-662-3240
Provides support and education as well as events and groups which provide social time to exchange experiences and ideas for patients, family and friends. Event information online.
Pathways Serious Mental Illness Society
www.pathwayssmi.org
101 - 315 W 1st Street, North Vancouver
604-926-0856
The support centre o ers information on all major mental illnesses as well as personal support to family members.
Route65.ca
www.route65.ca
604-409-8165
1-877-955-6565
Developed by BC Care Providers Association, Route65. ca is a free resource designed to help the public navigate B.C.’s seniors living, wellness, and care continuum. The platform features a provincial directory of independent
living, assisted living, long-term care, and home care options, along with wayfinding tools and educational resources to support system navigation and accessing services.
Self-Management Programs
www.selfmanagementbc.ca
604-940-1273
1-866-902-3767
Free health programs for adults of all ages living with one or more ongoing, chronic health conditions. Programs are o ered virtually, online, by telephone, or by mail for adults living in BC. Schedule of upcoming workshops is available on the website.
Stepping Stones Substance Use Services
604-982-5610
#250 - 145 West 17th Street, North Vancouver
Stepping Stones is a holistic day program for addiction and substance abuse. It is also open to people who have a mental illness in addition to substance abuse.
Seniors Peer Support, North Shore
Neighbourhood House
www.nsnh.bc.ca
604-315-2084
Trained volunteers meet on a one-to-one basis with North Shore seniors to address challenges in relation to aging, relocation, loneliness, bereavement, retirement, relationships, etc. Confidential emotional support is free of charge. Languages spoken include English and Farsi, with access to Spanish and German. Regional member of Seniors Peer Counselling BC. Email: lharding@nsnh.bc.ca
Telus Relay Service Assistance
www.telus.com
The Telus Relay Service provides specially trained operators to communicate with users by having the operator transcribe spoken words into text (Voice to TTY), type the TTY message and speak it aloud (TTY to Voice), connects two TTY users, allowing them to exchange typed messages (TTY to TTY), or communicate with a relay operator via text, who then reads or types the conversation as needed (IP Relay).
HOUSING
AFFORDABLE HOUSING
A ordable Rental Housing is housing with rents equal to, or lower than, average rates in the private-market. It comprises a mix of subsidized housing, below-market rental housing, co-operative housing and housing subsidies to help individuals living in market rental situations.
SUBSIDIZED HOUSING
Long-term housing for people who permanently reside in British Columbia. Rental fees are calculated on a rent geared to income basis (30% of household total gross income, subject to minimum rent based on # of people). If you live in BC, have a low income, can live independently, and meet eligibility criteria, you may qualify for subsidized housing. Applications for the following subsidized properties can be made through BC Housing. Call every 6 months to keep your file active.
BC Housing
604-433-2218
#101 – 4555 Kingsway Avenue, Burnaby, V5H 4V8
Apply online, or download an application from the website: www.bchousing.org
BC HOUSING - NORTH VANCOUVER:
• Capilano House 1551 Bridgman Avenue, NV, V7P 3N3
Eligibility: 55+ or disabled
• Chelsea North 121 West 15th Street, NV, V7M 1R8
Eligibility: 55+
• Grant McNeil Place 202-236 West 1st Street, NV, V7M 1B4
Housing with rents equal to, or lower than, average rates in private-market rental housing. This type of housing is available through non-profit housing societies. Apply directly to the society listed.
Anavets Senior Citizens Housing Society
245 East 3rd Street, NV, V7L 1E8
Eligibility: 55+ or PWD
604-874-8105
Capilano Towers 604-922-5220
1475 Esquimalt Avenue, WV, V7T 1L2
Apply to Capilano Senior Citizens’ Housing Society inperson at above address.
Eligibility: 55+
Catalyst Community Developments Society www.catalystcommdev.org
• Timberline (singles, seniors, families, PWD)
144 St. Georges Avenue, NV, V7L 1B3
Income limits and other eligibility requirements apply. Application and more information online.
Entres Nous Femmes Housing Society www.en
604-451-4412
• Capilano House
1551 Bridgman Avenue, NV, V7P 3N3
Eligibility: 55+ or PWD Apply online.
Hiyám Housing www.hiyamhousing.com 604-210-9126
A ordable housing options to suit di erent ages and family sizes with specific buildings prioritizing di erent groups.
Eligibility: Squamish Nation Person, or caring for a Squamish Nation person. Application information online.
Hollyburn Community Housing Society www.hollyburn-society.community-housing 604-987-8211
• Hollybrook (singles, seniors, families, PWD)
600 West Queens Road, NV, V7N 2L3
HEALTH AND SUPPORT SERVICES
Application form and more information online.
• Jinju (singles, seniors, families, PWD)
537 Cottonwood Avenue, Coquitlam, V3J 0S4
20 units in development for North Shore residents. Application form and more information online.
Kiwanis North Shore Housing Society www.kiwanisnorthshorehousing.org
Eligibility: 60+ (except where noted), capable of living independently and be a non-smoker, resident of BC for at least 12 months, no pets. Income and assets assessed at time of application. Heat and basic cable are included in rent. Limited parking available. Application form is available on the website and can be used for both North and West Vancouver locations. Detailed information on form.
• Kiwanis St. Andrews Place 1480 St. Andrews Avenue, NV, V7L 0A5
• Kiwanis Towers 170 West 2nd Street, NV, V7M 1C4
West Vancouver O ce: 604-926-0102
100-975 21st Street, WV, V7V 0B5
• Kiwanis Court 2151 Gordon Avenue, WV, V7V 1W1
• Kiwanis Cypress 999 21st Street, WV, V7V 0B4
• Kiwanis Manor 959 21st Street, WV, V7V 4Y3
• Kiwanis Terrace 975 21st Street, WV, V7V 0B5
HOUSING
• Kiwanis Village West 950/970 22nd Street, WV
(separate eligibility applies, please contact Kiwanis for more information)
Lu’uma Native Housing Society
www.lnhs.ca/luma-native-housing-society
604-876-0811
A ordable housing options to suit di erent ages, family sizes, and needs.
Eligibility: Indigenous individuals and families (at least 50% family ancestry Indigenous)
Application form and more information online.
Metro Vancouver Housing Corp. (MVHC)
www.metrovancouver.org/services/housing
604-432-6300
10th floor, 4515 Central Blvd, Burnaby, V5H 0C6
A ordable home options to suit di erent incomes, ages, abilities, and family size. Income and occupancy restrictions apply. All rent-geared-to-income units require a BCH Registry number. More information online.
Mount Seymour Lions Housing Society
604-929-9499
#147 -1300 Parkgate Avenue, NV, V7H 2Y2
Complete an application online at: www.mountseymourlions.org/housing/society
• Lions Plaza (Seniors, Families, PWD)
800 Apex Avenue, NV, V7H 2R3
• Lions Ron Morrice Manor (Seniors 55+)
4290 Naughton Avenue, NV, V7G 2N1
New Chelsea Society
www.newchelsea.ca
• Chelsea North
121 West 15th Street, NV, V7M 1R8
Eligibility: Seniors or PWD
Quay View Housing
150 West 2nd Street, NV, V7M 1C3
Apply in-person/by mail:
604-395-4370
COOPERATIVE HOUSING:
Apply directly.
Cooperative Housing Federation of BC www.chf.bc.ca
604-879-5111
220 - 1651 Commercial Drive, Vancouver, V5L 3Y3
A housing co-op is an organization incorporated under the Cooperative Association Act that provides housing to its members. Members purchase a share to join and elect directors to govern the co-op. Most housing co-ops in BC are non-profit with a rental (not equity) model of housing. Individual co-ops manage their own marketing, application, selection processes and waiting lists. To see which properties are accepting applications, check the Co-operative Housing Federation website. Vacancies are limited and wait lists can be lengthy.
Rent-geared-to-income and below market units. Apply online at: www.sanfordhs.ca/vacancy-salal-apartments
Zajac Norgate House 604-983-6629
1280 West 16th Street, NV, V7P 1R6
Eligibility: 55+ or PWD
For a list of co-operative developments on the North Shore and for other housing options, call Seniors One Stop at 604-982-3302.
SENIORS’ RETIREMENT LIVING
Retirement living is independent housing with a combination of onsite supports available to residents including: a private living space, monitoring or emergency response, at least one meal per day, housekeeping, and recreational activities.
Retirement Living on the North Shore is provided by private companies. For a list, please contact the Seniors One Stop program at 604-982-3302
HEALTH AND SUPPORT SERVICES
HOUSING PROGRAMS AND SERVICES
BC Rebate for Accessible Home Adaptations (BCRAHA)
www.bchousing.org
604-433-2218
Helps low and moderate income people with permanent physical disabilities finance home modifications for accessible, safe, and independent living. The adaptations should directly address the limitations or loss of ability. Eligible BC residents can receive up to $20,000 (lifetime maximum) per home in the form of a rebate. Please note this program will close on March 31, 2025 or sooner if funds have been exhausted. New applications are accepted staring April 1, 2025.
Hollyburn Community Services Society
Senior and Family Services
www.hollyburn-society.ca/seniors
604-968-3721
This program provides housing and social services support for individuals aged 50 and older on the North Shore who are at risk of or experiencing homelessness. Through tailored, person-centred supports, the programs helps individuals secure and maintain housing, build stability through the development of essential life skills, and reduce isolation by fostering meaningful social connection and community belonging.
Lookout Housing and Health Society
www.lookoutsociety.ca
604-982-9126
North Shore Shelter: 705 West 2nd Street, North Vancouver Short term emergency housing for adults 18 and older.
Residential Tenancy Branch
www2.gov.bc.ca/gov/ content/housing-tenancy
604-660-1020
A provincial government agency that provides information to landlords and tenants about their rights
and responsibilities. The branch also helps to resolve disputes related to tenancy, such as claims for damages to premises, return of security deposits or disputing an eviction notice.
Seniors Services Society 604-520-6621
www.seniorsservicessociety.ca
Provides information on a wide range of housing options for seniors (60+) in the Lower Mainland and outreach support to those seniors who are homeless or at risk of homelessness across the Lower Mainland.
Shelter Aid for Elderly Renters (SAFER)
www.bchousing.org
604-433-2218
The SAFER program provides direct financial assistance to eligible residents of BC who are age 60 and over who pay rent for their homes. You will not be eligible if you live in subsidized housing, a housing co-op, or receive provincial income assistance. The amount depends on the amount of rent paid and your monthly income. To qualify, you or your spouse, with whom you are living, need to have lived in BC for the full 12 months immediately preceding your application, pay more than 30% of your gross household income in rent for your home and meet other eligibility criteria. The amount of subsidy you receive depends on the amount of your rent and on your monthly income. For application forms and assistance, contact the Seniors One Stop program at 604-982-3302.
Tenant Resource & Advisory Centre (TRAC)
www.tenants.bc.ca
604-255-0546
Non-profit organization which provides information on tenants’ rights in the areas of evictions, repairs, security deposits, rent increases, and arbitration hearings.
BC211
www.bc211.ca
INFORMATION SERVICES
HEALTH AND SUPPORT SERVICES
211
A 24/7 confidential, free, multilingual, navigation helpline. Directs and connects to community, health, government, and other resources. Topics include but aren’t limited to mental health, finances, housing, health care, immigration, legal, and transportation.
“Do Not Call List” for Telemarketers
www.lnnte-dncl.gc.ca 1-866-580-3625
Hearing Impaired (TTY): 1-888-362-5889
To add your phone number to the national “Do Not Call List” for telemarketers, Register online or call 1-866-5803625 and follow the prompts.
HealthLink BC 811
www.healthlinkbc.ca
Call to talk to a registered nurse, pharmacist, exercise professional or dietitian for help with any health concern, any time of the day or night. Learn when you can treat a problem safely at home, or when you need to see a doctor, or go to the emergency room. The service is available for those who are deaf or hearing impaired by calling 711, and multilingual translation is also available.
Information North Shore
www.nscr.ca
604-985-7138
#201-935 Marine Drive (2nd floor, Capilano Mall), North Vancouver
Provides drop-in and telephone information and referral to community services on the North Shore and the Lower Mainland. A wide variety of free brochures are available in the o ce.
Lionsview Seniors Planning Society
www.lionsviewseniorsplanning.com
604-988-7115 ext. 4001
Lions Gate Community Centre, 1733 Lions Gate Lane, North Vancouver
Acts as a strong voice for seniors on the North Shore through research, planning and education. Promotes the participation of seniors in the ongoing coordinated planning and delivery of health, social and other activities that a ect their quality of life on the North Shore. Lionsview hosts the Services to Seniors Coalition, the Seniors Action Tables, the Seniors Working Group and the Seniors Planning Table for the North Shore. Email: lions_view@telus.net
Nidus Personal Planning
Resource Centre & Registry
www.nidus.ca
604-408-7414
info@nidus.ca
Nidus provides online information and assistance with planning for incapacity, end-of-life and other life situations. A Representation Agreement is the only legal
document for authorizing someone to make health and personal care decisions on your behalf. It can also cover routine financial a airs. Nidus also has information about the Enduring Power of Attorney, a common legal document for routine and broader financial and legal a airs. Refer to website for details.
North Shore Emergency Management
www.nsem.ca
778-338-6300
North Shore Emergency Management (NSEM) is the emergency management department for the City of North Vancouver, District of North Vancouver, and District of West Vancouver. Visit nsem.ca to learn about hazards on the North Shore and how to prepare for an emergency, including signing up for Alertable, the North Shore’s public emergency notification system. If you have a question or would like to request a group presentation on emergency preparedness, please call or email nsem@ nsem.ca.
North Shore Women’s Centre
www.northshorewomen.ca
131 East 2nd Street, North Vancouver
604-984-6009
Provides confidential, free information and referrals in a variety of services for women & gender-diverse individuals.
INFORMATION SERVICES
HEALTH AND SUPPORT SERVICES
O ce of the Seniors Advocate
www.seniorsadvocatebc.ca 1-877-952-3181
6th Floor, 1405 Douglas Street, PO Box 9651, STN PROV GOVT, Victoria, BC, V8W 9P4
Monitors seniors’ services and issues in BC, and makes recommendations to government and service providers to address systemic issues. Provides information and referrals for individuals who are navigating seniors’ services in the areas of health care, housing, income supports, personal supports and transportation, and tracks their concerns.
Seniors One Stop Navigation Centre (SOS)
www.nscr.ca
604-982-3302
Free and confidential information, referral, and assistance during o ce hours (Monday to Friday, 9 am - 4:00 pm) for older adults and those reaching out on their behalf. Areas of navigation include but aren’t limited to financial benefits, housing, food, health service, accessing home support, social, and transportation. Further one-onone support available through the Seniors Community Connector program.
Service BC
www.servicebc.gov.bc.ca 604-660-2421
TDD 711 / VRS 1-800-663-7867
Can assist you in contacting a provincial government program, service or person. If the government number you have to call is long distance and within BC, the operator will put you through free of charge. You can now text 604-660-2421 for quick answers. Do not provide personal info in text.
Hours: Monday to Friday, 7:30 am - 5 pm
Service Canada 1-800-622-6232
Hearing Impaired (TTY): 1-800-926-9105
www.canada.ca
Callers can inquire about pension benefits, how to apply for the HST/GST credit or a social insurance number, get information about passport applications and taxes, locate their Member of Parliament and get general information about federal government programs and services.
(1-800-O-CANADA or 1-800-622-6232)
ABUSE AND NEGLECT RESOURCES
If you, or someone you know, is experiencing harm or mistreatment, (this may include intimidation, humiliation, fraud, misuse of power of attorney, invasion of privacy; failure to provide necessary care etc.), contact one of the following resources.
LEGAL RESOURCES & PERSONAL SECURITY cont.
VictimLinkBC
www.victimlinkbc.ca
1-800-563-0808
Provides confidential, multilingual information and referral services to victims of crime and immediate crisis support to victims of family and sexual violence. Operates 24/7.
North Shore Crisis Services Society
www.nscss.net
604-987-0366
(call for general information)
604-987-3374
(crisis line for immediate support) Supports women and children leaving domestic abuse and violence on the North Shore.
North Shore Community Response Network
www.bccrns.ca
The North Shore CRN is a network of service providers and community members who provide education and prevention of the abuse and neglect of vulnerable adults. Email: northshorecrn@gmail.com to contact
Public Guardian & Trustee www.trustee.bc.ca
604-660-4444
The mandate of the PGT is to protect the legal and financial interests of children under the age of 19 years; protect the legal, financial, personal and health care interests of adults who require assistance in decision making; and administer the estates of deceased and missing persons.
This program receives reports, provides consultation, and coordinates responses to adults who are abused, neglected or self-neglected. These people may be unable to seek support and assistance on their own due to restraint, physical or mental limitation or illness, disease, injury or other conditions that a ect their ability to make decisions about the abuse and neglect. Referrals to this program will be responded to in accordance with the Adult Guardianship Act. Referrals
may come from professionals or community members. Referral sources are kept confidential. For people with disabilities please contact Community Living BC 604-9810321 (NS o ce) or 1-800-663-9122. If you believe it’s an emergency, please call 911.
Seniors First BC www.seniorsfirstbc.ca
#502 – 1281 Georgia Street, Vancouver V6E 3J7
• Seniors Abuse and Information Line (SAIL) 604-437-1940
Toll free 1-866-437-1940
8 am - 8 pm daily (except statutory holidays)
Language interpretation: Available 9 am - 4 pm, Monday to Friday
SAIL is a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated, or to receive information about elder abuse prevention.
• Seniors Reaching out to Seniors Program
O ers free workshops on elder abuse, powers of attorney, joint bank accounts and representation agreements, frauds and scams, bullying between older adults in communal settings, residential tenancy for older adults and government benefits for older adults.
• Victim Services Program
Provides information, support and referrals to people age 50+ who are victims of abuse, including family and sexual violence and anyone who has witnessed the abuse of an older adult.
CONSUMER PROTECTION
BC Identification Card (BCID) 1-800-950-1498
ICBC Driver’s Licensing O ce (DLO) North Shore 1331 Marine Drive, North Vancouver
A BCID card is a reliable piece of government photo ID with the same security features as a BC Drivers License. BCID cards are also useful if you are not a driver and do not have a driver’s license.
Take one piece of primary identification and one piece of secondary identification to the Driver’s Licensing O ce of ICBC. Pay the BCID card fee ($15 for those over 65 and free to those giving up their license) and have your photo taken. Your new card will be mailed within 4-6 weeks. Valid for 5 years.
See also BC Services Card on page 17
BC Securities Commission:
Investment/Fraud 604-899-6854 www.investright.org or 1-800-373-6393
Through InvestRight, the BC Securities Commission o ers independent, unbiased information to help seniors avoid fraud and make informed investment decisions. It can also help family and friends recognize the warning signs that someone they love is the target of fraud, or dealing with investment losses. Speak to someone in the BCSC Inquiries group, 8 am – 5 pm, or visit www.InvestRight. org online 24/7.
The Canadian Anti-Fraud Centre collects information on fraud and identity theft. The website provides information on frauds, how to protect yourself, how to report fraud, what to do if you’re a victim, and other resources.
Consumer Protection BC www.consumerprotectionbc.ca 1-888-564-9963
O ers information and services to help consumers handle unscrupulous business practices. Regulates travel agents, cemeteries and funeral services, debt collection agencies, telemarketing, home inspections and baili s. Hours: Monday to Friday: 8:30 am – 4:30 pm
COMMUNITY POLICING AND BLOCK WATCH
North Vancouver RCMP – Block Watch Program www.blockwatch.com 604-969-7553
147 East 14th Street, North Vancouver Block Watch brings police and communities together in their common goal of community safety. Block Watch is an inclusive, community-based program that connects people, builds relationships, and creates a strong sense of community. Participating in Block Watch involves being alert to your surroundings, talking to your neighbours, being aware of local crime trends and learning current crime prevention techniques from your local Block Watch o ce. When you see something suspicious or witness criminal activity you are asked to safely observe and report what you see to police and share the information
LEGAL RESOURCES & PERSONAL SECURITY cont.
with your Block Watch group. Groups can be set up in residential neighbourhoods and multi-family dwellings and complexes.
Email: nvblockwatch@rcmp-grc.gc.ca
North Vancouver RCMP - Community Policing www.nvan.rcmp.ca
147 East 14th Street, North Vancouver
604-985-1311
The Community Policing Centres operate various programs for the residents of the City and District of North Vancouver. These programs include Business Link, Speed Watch, and Community Events.
Email: nvcpc@rcmp-grc.gc.ca
West Vancouver Police Headquarters www.westvanpolice.ca
755 16th Street, West Vancouver
604-925-7300
(non-emergency)
In addition to serving as Police of Jurisdiction in the District of West Vancouver, West Vancouver Police Community Programs include, Victim Services, Block Watch, Business Watch, Community
Policing & Youth Liaison, North Shore Car 22 – Mental Health Support, Civilian Criminal Record Checks, Civilian fingerprinting. Our non-emergency line of 604-925-7300 is the line that should be used for inquiries regarding any of the above community services or programs.
LEGAL SERVICES
Access Pro Bono Society of BC www.accessprobono.ca 604-878-7400
Several North Shore Locations
Pro bono lawyers provide summary legal advice to lowand modest-income individuals on a wide range of legal issues, including family, immigration, criminal, and civil law (such as debt, employment, welfare and housing). Same eligibility guidelines that are used for legal aid apply. An appointment is needed. See website for a useful guide to help you communicate with a lawyer.
Wills Roster (help with basic wills or advance planning documents) for low and modest income clients may be available. Eligibility requirements apply. To request assistance, email roster@accessprobono.ca.
LEGAL RESOURCES & PERSONAL SECURITY
Amici Curiae Friendship Society
www.legalformsbc.ca
778-522-2839 (unattended)
Amici Curiae Friendship Society (AC Friends of Court) is a volunteer-run charity that o ers lectures and confidential workshops that help the public complete the paperwork necessary to present a matter to court or a tribunal. No legal advice is given on anything other than what is needed to complete legal forms.
Community Legal Assistance Society
www.clasbc.net/get-legal-help
604-685-3425
Provides free legal assistance to some people in relation to some disputes. Specifically, they can assist with some housing, human rights complaints, mental health issues, access to government benefits, and work-related issues.
Everyone Legal Clinic
everyonelegal.ca
778-200-4478
A ordable legal service under Access Pro Bono by highly-trained legal professionals with fixed fee and client-centered services locally or virtually in a wide range of areas covering everyday legal problems.
Legal Referral Service
Operated by Access Pro Bono
604-687-3221
This service provides the name of a lawyer in private practice in BC who will meet for a free 15 to 30 minute legal consultation. $25 booking fee may apply if selfbooking online, or if booking through LRS Coordinators and household income was $100 000+.
Clicklaw
www.clicklaw.bc.ca
A website that provides legal information, education, and help for British Columbians.
Dial-A-Law: The Law in BC
dialalaw.peopleslawschool.ca
604-687-4680
A library of pre-recorded tapes and on-line resources gives legal information about laws in B.C. Available 24 hours a day, seven days a week.
Legal Services Society (Legal Aid BC)
www.legalaid.bc.ca
604-408-2172
Non-profit organization provides legal information, advice, representation, legal aid services to residents of BC with low incomes.
North Shore Community Resources
Community Legal Services
604-985-7138
#201 - 935 Marine Drive (2nd floor, Capilano Mall), North Vancouver
O ers legal information, referral, advice and
cont.
representation to lower income residents on a variety of legal issues.
North Shore Women’s Centre Legal Program www.northshorewomen.ca/family-law-clinic 604-984-6009
131 East 2nd Street, North Vancouver
Female lawyers provide private legal information and advice consultation for one hour on family law issues (separation, divorce, division of assets/property) for women. Intake necessary. Call for appointment: Monday to Thursday 10 am – 3 pm.
Peoples Law School
www.peopleslawschool.ca
604-331-5400
People’s Law School is a non-profit society in British Columbia, dedicated to making the law accessible to everyone. They provide free education and information to help people e ectively deal with the legal problems of daily life.
PovNet
www.povnet.org
PovNet is an online community of advocates and frontline workers that addresses poverty and promotes access to justice for vulnerable residents of British Columbia.
Public Guardian & Trustee
www.trustee.bc.ca
604-660-4444
The Public Trustee’s O ce gives information on Power of Attorney, Representation Agreements and Committee of the Estate to people wishing to ensure proper help for those who cannot manage their finances on their own.
Seniors First BC – SAIL Legal Programs
www.seniorsfirstbc.ca
604-437-1940
• Legal Advocate: government benefits, pensions and appeals, residential tenancy issues and debt.
• Elder Law Clinic: financial exploitation, incapability, guardianship, institutional care and abuse, wills, small claims court preparation.
Silver Harbour Seniors’ Activity Centre
Seniors’ Legal Advice & Referral Clinic
144 East 22nd Street, North Vancouver
604-980-2474
Qualified lawyers volunteer to assist seniors with legal concerns and questions (North Shore residents, age 55+). The lawyer will o er summary advice, information, interpretation of documents and, if necessary, a referral for more extensive work. By appointment only.
*This information is correct as of January 2026, however Silver Harbour will be moving to a new building (located 2325 St. George’s Avenue) later this year. Please call ahead to confirm.
LEGAL RESOURCES & PERSONAL SECURITY cont.
UBC Law Student’s Legal Advice Program
www.lslap.bc.ca
604-822-5791
O ers free legal advice to those who cannot a ord a lawyer. Eligibility based on income. Help with simple wills and estates, small claims, criminal (no risk of jail), WCB, social assistance, landlord/tenant, human rights, consumer, employment insurance, debts. Nothing dealing with real property.
Appointments take place during the school term. More frequent appointments during the summer. Call for an appointment.
Vancouver Justice Access Centre www.gov.bc.ca/justice-access-centre
604-660-2084
1-800-663-7867
matters. Can give advice on family issues including divorce, guardianship etc. Computer kiosks available for use on both civil and family matters.
MONITORING SERVICES
For information on the private companies which provide monitoring services, please contact the Seniors One Stop program at 604-982-3302.
Canadian Medic Alert Foundation www.medicalert.ca
1-800-668-1507
290 - 800 Hornby Street, Vancouver
Legal information, self help, and other resources. Limited legal advice on family law issues (low income eligibility requirements apply). No legal advice for criminal matters, small claims court forms, and fillings or personal injury
Supplies necklaces or bracelets with the MedicAlert emblem that will alert health care professionals of your medical condition in the event of an emergency. Keeps a 24-hour medical record on members for immediate access by doctors, hospitals and ambulance paramedics. Identification Bracelets can be purchased at drug stores, large department stores or jewelry stores. Can be engraved with the telephone number of the person plus a second contact number.
MEAL PROGRAMS & SHOPPING
FOOD RESOURCES IN COMMUNITY
Family Services North Shore
www.familyservices.bc.ca
943 Marine Drive, North Vancouver
604-984-9627
This community program provides weekly senior meals or groceries to those with low income who are isolated and qualify for the programs. To apply for support, call for an intake appointment.
Food Hub – North Shore
604-987-8138
(North Shore Neighbourhood House)
225 East 2nd Street, North Vancouver
Partners with Greater Vancouver Food Bank to distribute food every Wednesday from 9 am to 6 pm (with the exception of income assistance cheque issue day). Must be registered with Greater Vancouver Food Bank and bring food bank card. Call Greater Food Bank to register 604-876-3601.
Harvest Project www.harvestproject.org
604-983-9488
1073 Roosevelt Crescent, North Vancouver
Provides food, clothing and client care services for those experiencing di cult life circumstances. Focus is to work with clients to set goals, direct them to appropriate support services and assist in rebuilding their lives.
Quest Food Exchange www.questoutreach.org
167 East 1st Street, North Vancouver
604-566-0110
Quest is a non-profit organization that ensures people living on low income have access to healthy and a ordable food. To become a client at Quest and access the not-for-profit grocery market, a local social service agency must first complete a Client Referral Form on your behalf. Entry is from LoLo Lane. Contact for hours.
Salvation Army
105 West 12th Street, North Vancouver Food Hampers Program
604-988-7225
Provides fresh food boxes once a month, for a 6-month duration, for those who qualify (through an intake assessment appointment). Must call to request and pick up.
Emergency Food Hamper Program
Available to individuals experiencing a waitlist for the Food Hampers Program, or those facing continued food insecurity after completing the 6-month program duration.
Frozen Meals
Frozen meals ($4) and soups ($2) can be ordered in person or by phone, Mondays, Wednesdays, and Fridays from 9 am - 4 pm. Minimum $60 order for free delivery in North Vancouver.
Lunch Bag Program
Lunch bags available for those experiencing homelessness. By request, at the above address, from Monday - Friday, 9 am - 4 pm.
HOT OR PREPARED MEALS IN THE COMMUNITY
Pricing, days, and location are subject to change, followup directly. A Loving Spoonful
A non-profit organization providing free healthy meals at the following locations:
St. Andrew’s United Church
1044 St. Georges Avenue, North Vancouver
Dine in hot lunch on Wednesdays from 1:00-2:00pm. Minimum $2 donation.
St. Christopher’s Anglican Church
1068 Inglewood Avenue, West Vancouver
Dine in hot dinner on Thursdays from 5:30-6:30pm. Minimum $2 donation.
MEAL PROGRAMS & SHOPPING cont.
Congregate Meal Program
604-761-1474
Soup and sandwich in various North Vancouver locations. Call for more information and to register.
John Braithwaite Community Centre
www.jbcc.ca
145 West 1st Street, North Vancouver
604-983-6488
Lunch o ered Fridays at noon. Call for more information and to make a reservation.
North Shore Meals on Wheels
www.carebc.ca/north-shore-mow 604-922-3414
A volunteer service which delivers meals to ill, disabled, or elderly North Shore residents who are unable to prepare nutritious meals for themselves. Meals are delivered Mondays, Wednesdays, and Fridays between 10 am to 1pm. Meals range from between $6.50 to $9.75.
O ce Hours: Mon/Wed/Fri 8:30 am - 1:00 pm.
Parkgate Society
www.parkgatesociety.ca
3625 Ban Court, North Vancouver
604-983-6350
Lunch is available at Parkgate Community kitchen every Wednesday for dine in from 11:30am until sold out. Check our website for the menu or call for more information. Free transportation on the last Wednesday of the month.
St. Andrews United Church
www.st-andrews-united.ca
604-985-0408
1044 St. Georges Avenue, North Vancouver
Free community lunch on Thursdays at noon. Call for more information.
Silver Harbour Seniors Activity Centre
www.silverharbourcentre.com
144 East 22nd Street, North Vancouver
604-980-2474
Delicious and nutritious meals for dine-in and pick-up Monday to Friday. Entree ($10) or full meal combo ($14). Menu Online.
*This information is correct as of January 2026, however Silver Harbour will be moving to a new building (located 2325 St. George’s Avenue) later this year. Please call ahead to confirm.
West Vancouver Seniors’ Activity Centre
www.westvancouver.ca/seniors 604-925-7280
695 21st Street, West Vancouver Mondays, Wednesdays, and Fridays 9am - 2pm Tuesdays and Thursdays 9am - 7pm Saturdays and Sundays 9am - 2pm
Lunch, dinner and take out.
Nutritious entrées and hearty soups, salads and sandwiches, baked goods, and desserts. Menu
is posted on Seniors Activity Centre website daily by 9 am. Phone-in delivery is available Tuesdays and Thursdays, call between 9 and 10 am to place your order, will be delivered by noon on the same day. Limited to West Vancouver residents only. A minimum of $25 purchase is required for all delivery orders.
For more information and updates, call Seniors One Stop at 604-982-3302
SHOPPING DISCOUNTS FOR SENIORS
Many businesses o er discounts to seniors. For more information, please contact the Seniors One Stop program at 604-982-3302.
SHOPPING PROGRAMS
Capilano Community Services Society – Seniors’ Hub
www.capservices.ca 604-988-7115 ext. 2009
North Vancouver clients are accompanied door-to-door for their shopping needs. Escorts can be provided if required.
Monday: Capilano Mall shop & walk: 12 – 1:30 pm Tuesday: grocery shopping at Save-on Foods plus an optional stop at Capilano Mall: 12 pm – 1:30 pm Wednesday: Capilano Mall shop & walk: 10:30 am – noon
Those registered with HandyDART may call and make a booking for a trip to a grocery store. Clients must arrange for the store to deliver groceries. HandyDART allows two bags per person. Drivers do not carry bags.
North Shore Better at Home Program
604-982-3313
Seniors, 65+ and living independently, can phone in their grocery list and a volunteer from NSCR will shop on their behalf and drop o their groceries. Orders will be scheduled as soon as possible, depending on volunteer availability. A small fee may apply and clients are expected to pay for their own groceries.
This free service picks local residents up and returns them to their homes after a social shopping adventure. Serving Deep Cove/Blueridge area. Call to register.
Choose to Move
SOCIAL, EDUCATION & RECREATION PROGRAMS
www.choosetomove.ca
Silver Harbour Centre
604-980-2474
West Vancouver Seniors Activity Centre
604-925-7280
Choose to Move is a free physical activity support program to help increase motivation and connect you with a supportive community. A knowledgeable activity coach will help to create an activity plan based on your preferences and abilities and connect with like-minded peers for eight dynamic group meetings to share goals, stay accountable, and explore health and wellness topics together. Programs are run through both Silver Harbour Centre and West Vancouver Seniors’ Activity Centre, and are typically launched in January, April, and September. Call or visit the website for more information.
Community Integration Services Society www.gociss.org
604-986-1511
Provides community-based programs for developmentally disadvantaged people. Participants are integrated both socially and physically through recreation, leisure, education and vocational opportunities.
Elder College at Silver Harbour
604-980-2474 www.silverharbourcentre.com
O ers bookclub, lecture series, outdoor learning, and more. Silver Harbour membership is required to register.
Provides services and information for immigrant seniors to learn about and participate in the community. Programs include Seniors Learning Circle, settlement support services, digital support services, Seniors Bridging Program, Language Instruction for Newcomers to Canada (LINC), and more. All services are government funded and free of charge. Services are available in English, Farsi, Mandarin, Ukrainian, Korean, and Cantonese; and are available year-round.
Intellectual Disability Society – The Summit summitprograms@idsbc.org
604-904-0842
The Summit program provides leisure programs for seniors with intellectual disabilities. Programs are recreational and educational. Conversation groups, fitness programs, crafting, and sing-alongs are o ered.
In late spring, “Adventure Week” program features day long community outings. All seniors from the community are welcome to access The Summit programs. Seniors that would like to participate in adaptive programming, focused on socialization rather than skills, please call for a program guide.
Membership: $45
The Summit: 1095 Churchill Cresc, North Vancouver
MONOVA: Museum & Archives of North Vancouver monova.ca
604-990-3700 Museum of North Vancouver 115 West Esplanade, North Vancouver Archives of North Vancouver
3203 Institute Road, North Vanocuver
Join MONOVA for Co ee Mornings – your local museum’s monthly seniors’ mixer, featuring freshlybrewed tea & co ee and a revolving array of special guest talks, behind-the-scenes tours, and unique cultural activities. The perfect way to start your day!
Simon Fraser University –Liberal Arts and Adults 55+ Program
www.sfu.ca/seniors
778-782-8000
SFU o ers intellectually challenging non-credit courses to older adult learners year round. Topics covered range from art and literature to history, science, philosophy and more.
Classes are open to learners of all ages, with a tuition discount for those 55+. Visit website for more information.
LIBRARIES
Thousands of books, e-books, audio-books, boardgames, puzzles, movies, video games, newspapers & magazines are all available to borrow for free at your local library. All you need is a library card. See website of the library nearest you for information, hours, and locations.
North Vancouver City Library
www.nvcl.ca
120 West 14th Street, North Vancouver
604-998-3450
Attend a seniors’ gathering on the second Tuesday of every month from 10 am to 11:30 am. Meet other seniors and enjoy light refreshments. Each month we invite a new speaker. We o er deliveries for folks who are unable to visit the library. We have diverse collection of large print books and audiobooks. If you need help with tech, we o er device clinics through the week.
SOCIAL, EDUCATION & RECREATION PROGRAMS
North Vancouver District Public Library 604-990-5800
Home Library Service: ext. 8124
Talking Books: ext. 8125
www.nvdpl.ca
• Capilano Branch: 3045 Highland Boulevard, North Vancouver
• Lions Gate Express Branch: 1733 Lions Gate Lane, North Vancouver
• Lynn Creek Kiosk: 1491 Hunter Street, North Vancouver
• Lynn Valley Branch: 1277 Lynn Valley Road, North Vancouver
• Parkgate Branch: 3675 Ban Court, North Vancouver
If you are unable to get to the library because of a physical disability, the Home Service Librarian can choose a selection of large or regular print books or audio books and audiovisual materials based on your interests or you can request specific titles. Hosts library afternoons in care facilities and seniors’ complexes.
SOCIAL, EDUCATION & RECREATION PROGRAMS
West Vancouver Memorial Library 604-925-7400
Accessible Services and Talking Books: 604-925-7437
www.westvanlibrary.ca
1950 Marine Drive, West Vancouver
If you are unable to travel from home or living in a local residential care facility, a wide selection of library materials can be delivered.
Extensive collection of books in large print format and audio books available.
RECREATION CENTRES & FACILITIES
North Vancouver Recreation & Culture
www.nvrc.ca All Enquiries 604-987-7529
Recreation Information in Farsi 604-983-6416
NORTH VANCOUVER
• Centennial Theatre Box O ce 604-984-4484
• Delbrook Community Recreation Centre 851 West Queens Road 604-983-6530
• Harry Jerome Community Recreation Centre 123 East 23rd Street 604-983-6403
• John Braithwaite Community Centre 145 West 1st Street 604-983-6471
• Karen Magnussen Community Recreation Centre 2300 Kirkstone Road 604-983-6550
• Lions Gate Community Centre 1733 Lions Gate Lane 604-983-7650
• Lynn Creek Community Centre 1491 Hunter Street 604-983-7660
• Lynn Valley Community Centre 3590 Mountain Hwy 604-983-6550
• North Vancouver Tennis Centre 280 Lloyd Avenue 604-983-6483
• Parkgate Community Centre 3625 Ban Court 604-983-6350
• Ron Andrews Community Recreation Centre 931 Lytton Street 604-983-6500
WEST VANCOUVER
• Ambleside Par 3 (seasonal) 604-922-3818 900 Par 3 Road
• Aquatic Centre 604-925-7270 2121 Marine Drive
• Gleneagles Community Centre 6262 Marine Drive 604-925-7270
• Seniors’ Activity Centre 604-925-7280 695 21st Street
• West Vancouver Community Centre 2121 Marine Drive 604-925-7270
Royal Canadian Legion
Provides socialization for veterans, their immediate families and friends.
• Lynn Valley (#114) 604-987-2050 1630 Lynn Valley Road
• North Vancouver (#118) 123 West 15th Street Lounge: 604-985-1115 O ce: 604-988-3712
• West Vancouver (#60) 580 18th Street Lounge: 604-922-1920 O ce: 604-922-3587
SOCIAL, EDUCATION & RECREATION PROGRAMS cont.
SENIORS’ CENTRES / OUTREACH
Capilano Community Services
Society – Seniors’ Hub
www.capservices.ca
604-988-7115 ext. 2009
1733 Lions Gate Lane, North Vancouver
The Seniors’ Hub programs and services help seniors aged 55+ maintain their social networks, make new friends, and remain connected to community. Programs include: a telefriend service, a monthly social, rides for North Vancouver seniors in upper and lower Capilano to medical appointments, outings and Grocery Shop Program, community co ee groups and mall shop and walking programs.
Cycling Without Age
www.cyclingwithoutage.ca/northshore
604-980-2474
A program of Silver Harbour providing free trishaw rides for mobility challenged people of all ages. Rides available at di erent locations between April and October. Visit the website for more program information.
John Braithwaite Community Centre
www.nvrc.ca
www.nsnh.bc.ca
145 West 1st Street, North Vancouver
604-983-6471
604-987-8138
This community centre is a partnership between the North Shore Neighbourhood House (NSNH) and the North Vancouver Recreation and Culture Commission (NVRC) and o ers a variety of social, health and wellness programs for older adults. No membership is required for the NSNH Seniors Centre. For a complete list of adults 55+ programs, see program guide or website.
Lynn Valley Services Society (LVSS) at Mollie Nye House
604-987-5820
940 Lynn Valley Road, North Vancouver
For programming, services, rental inquiries: www.lvss.ca
To become a member or volunteer: www.lvss.ca
Operated by LVSS on behalf of the District of North Vancouver, Mollie Nye House is an active community center that o ers registered and drop in programs for all ages, including seniors. Programs include but aren’t limited to Tai Chi, Mahjong, Conversation Club, Drumming Circle, International Cooking Classes, Lunch Programs, Ukulele Jams, Live Music Events, and ESL. LVSS provides a place where everyone feels welcome to gather, connect, engage “Bringing People Together.”
North Shore Neighbourhood House
www.nsnh.bc.ca
604-987-8138
225 East 2nd Street, North Vancouver Seniors services and activities such as Keep Well, bus trips, peer counselling, social programs, and special
events are o ered. NSNH also provides income tax preparation. See John Braithwaite Community Centre listing above for their partnered programs.
Parkgate Society
www.parkgatesociety.ca
3625 Ban Court, North Vancouver
604-983-6359
Provides a variety of programs and services including instructional learning, physical activity, drop-in social and interest group activities, special events and bus trips. A large selection of brochures highlighting services for seniors can be found in the hallway in the seniors area of the centre. Age 55+. Membership $5 per year.
Silver Harbour Seniors’ Activity Centre
www.silverharbourcentre.com
144 East 22nd Street, North Vancouver
604-980-2474
Recreational programs and helpful services, including fitness, arts, games, languages, trips, events, seminars, Eldercollege programs, meals and more. Membership fee is $35 per year (not all programs require membership). Age 55+.
*This information is correct as of January 2026, however Silver Harbour will be moving to a new building (located 2325 St. George’s Avenue) later this year. Please call ahead to confirm.
SOCIAL, EDUCATION & RECREATION PROGRAMS
West Vancouver Seniors’ Activity Centre
www.westvancouver.ca/seniors
695 21st Street, West Vancouver
604-925-7280
Recreational, active living, rehabilitation, wellness , social and support services. A wide variety of 55+ programs, services, events and outings are o ered year round. O ers “Keeping Connected” program design for frail and isolated seniors. Cafeteria serves hot lunches on weekdays and weekends, and dinners on Tuesdays and Thursdays from 5 to 7pm.
E newsletter highlighting programs and events and an online magazine subscription called the SCENE available. Membership fee $42 per year.
TELEFRIEND AND VISITOR PROGRAMS
Capilano Community Services Society – Seniors’ Hub (North Van)
604-988-7115 ext. 2009
Volunteers provide a telefriend service to lonely or
cont.
isolated seniors, who share mutual interests and concerns and check on their well-being.
Family Services of the North Shore
www.familyservices.bc.ca
604-988-5281
Seniors who are feeling isolated or living with a lifelimiting or chronic illness or their caregivers can request weekly supportive phone calls or friendly visits. Service provided by trained volunteers. Info and register online or call.
North Shore Better at Home Program
www.nscr.ca
604-982-3319
Volunteers provide friendly phone calls to isolated seniors looking for social connection.
West Vancouver Seniors’ Activity Centre
604-925-7280
Seniors volunteers make friendly phone calls to lonely or isolated seniors to provide social connection, a friendly voice in time of need. Wellness home checks can be activated where needed.
Trusted discerning clients to go above and tasks, our care teams ensure
usted by discerningclients to goaboveand beyond basic tasks,ourcare teamsensure quality, consistency andadaptability to give families peaceofmind.
TRANSPORTATION
BC Bus Pass Program
1-866-866-0800
www2.gov.bc.ca follow prompts
Low income seniors and persons with disabilities can purchase a yearly bus pass for a reduced fee. First time applicants or those who have lost their pass, should submit an online request for service on the website. The bus pass allows travel without additional cost on local transit systems and is valid from January 1 – December 31. (Fee not pro-rated)
To get a reduced-cost pass, you must meet one of these criteria:
• 60 years or older and the spouse of a person with the Person with Disabilities designation and are receiving disability assistance from the Province of British Columbia
• 60 years or older and receiving income assistance from the Province of British Columbia
• 60 years or older, living on a First Nations reserve and getting assistance from the band o ce
• 65 years or older and would qualify for the Guaranteed Income Supplement (GIS) but does not meet the Canadian 10-year residency rule
• Receiving Old Age Security (OAS) and the GIS
• Receiving the Federal Spousal Allowance or Allowance for the Survivor
CNIB (Canadian National Institute for the Blind)
www.cnib.ca
604-431-2121
Individuals registered with CNIB as legally blind may carry a CNIB National Identification Card/Compass Card that allows the holder to travel free on public transit in BC. If the sight-impaired person also has a HandyCard, their guide also travels free on transit. Cardholders are also eligible for reduced fares on BC Ferries, Air Canada (domestic), and some coachlines.
To obtain an application, call the above number and submit the form along with a colour passport size photo to the regional CNIB o ce. It will take approximately 7-10 days to process the application. There is no charge to obtain the pass.
Compass Card
604-398-2042
www.compasscard.ca 1-888-207-4055
Seniors aged 65+ qualify for discounted fares on Translink using an orange Concession Compass card. Concession Compass Cards are available for purchase only at Compass Retailers, TransLink Customer Service Centre at Waterfront Station, online at compasscard.ca or by telephone at 604-398-2042. There is an initial fee of $6 for the card. Once the card is purchased, you select either a monthly pass, day pass, or dollar value to the card. If you load up a dollar value, as you use the card, the appropriate concession fare will be deducted. You can then reload the value as required. Remember when
you start and end your trip to tap your card at the card reader.
Drivers’ Licenses (ICBC) 1-800-950-1498
www.icbc.com/driver-licensing
1331 Marine Drive, North Vancouver
If you are 65 years or older there are reduced fees for driver’s license renewals and road tests. All drivers 80 years of age and older are required to have a medical exam and submit a medical report every two years. The report form will be mailed to your home. The required medical exam is not covered by MSP.
HandyCard (Translink Accessible Transit Program)
www.translink.ca
604-953-3680
You must have a permanent physical or cognitive disability that prevents you from using the public transit system without assistance. Your HandyCard entitles you to concession fares on the Bus, SkyTrain, SeaBus, West Van Transit and West Coast Express. You can use an orange Compass Card to pay for travel. An attendant who accompanies and assists a HandyCard holder may travel free on any part of the Regional Transportation Network. Information and application forms online.
Transportation for disabled persons who are unable to use public transit without assistance. Users must have a medical referral to be registered with the program. Application forms online. To book or cancel a trip call 604-575-6600.
Service is provided primarily for trips required for work, education, medical appointments, shopping and recreational as per availability.
There are 2 types of service: subscription trips (recurring) and casual trips (one time).
Parking Permit for People with Disabilities (SPARC)
www.sparc.bc.ca/parking-permits 604-718-7744
Permit issued to person with disability for use in any vehicle in which the permit holder is using. Permit costs $31, applies to one person only, and is valid for 3 years. Temporary parking permits also available, application forms online. Medical referral required.
Seniors’ Shuttle Bus (WV) 604-925-7280
Local Shuttle Bus with hop-on, hop-o service from Park Royal to Dundarave on a scheduled route. Tuesday to Saturday 9 am to 3:45 pm. By donation contribution for roundtrip ($3 recommended per person).
WEST VANCOUVER
West Vancouver Seniors’ Activity Centre
Shuttle Bus (in partnership with Amica, WV Foundation, and Kiwanis)
604-925-7280
Local Shuttle Bus with hop on/hop off service from Park Royal to Dundarave on a scheduled route. Shuttle operates Tuesday to Saturday; Hours: 8:45 am - 3:45 pm. A donation contribution of $3 per person for each pick up (roundtrip) is recommended.
Capilano Community Services Seniors’ Hub
604-988-7115 ext. 2009
This weekly shopping (Mondays - Wednesdays) program for seniors picks people up at their home and drops them off at Capilano Mall for a shopping trip. On Tuesdays, the bus makes an additional stop at SaveOn-Foods. This service is offered in North Vancouver only. Registration Required: austin@capservices.ca . The Seniors’ Hub may also be able to provide transportation to medical appointments for isolated or partially impaired seniors who cannot use public transportation. Minimum 48 hours notice required.
North Shore Better at Home
604-982-3313
Volunteer drivers provide seniors with transportation to medical appointments. Rides are not guaranteed but based on volunteer availability. Fees are based on client’s income, eligibility, and ability to pay. This service is for seniors living independently in the community. Registration required.
NORTH VANCOUVER
Lions Gate Hospital
Capilano Mall / Seniors One Stop
Park Royal Shopping Centre West Vancouver Community Centre
Parkgate Society – Seymour Access Bus www.parkgatesociety.ca/seniors/bus-trips 604-983-6359
The Seymour Access Bus is a free needs-based service for older adults who have di culty navigating transportation and who need extra support to get out of the house. Shop for groceries, prescriptions, and other essentials or just enjoy an afternoon out with companions. Serving Deep Cove/Blueridge area, a shuttle picks local residents up and returns them to their home. Call to register.
Press 4 for booking rides in North and West Vancouver www.volunteercancerdrivers.ca
Volunteer drivers provide free, round-trip, door-to-door transportation for cancer patients receiving treatment and follow-up care. Patients must register for program and provide medical authority signature. A caregiver may accompany the patient if space is available. Drivers can usually accommodate collapsible walkers and foldable wheelchairs. Appointments must be scheduled in advance through the dispatch number or online.
information
TRANSPORTATION
Taxi Saver Coupons
604-953-3680
Taxi Saver programs available for people with permanent disabilities who are registered with the Translink HandyDart Program. Taxi Saver coupons can be used when HandyDart is not available to save 50% o taxi fare. Original HandyCard must be shown at the time. Taxi Saver Coupons can be purchased in booklets, costing $25 each, with a maximum of 2 per month. The booklets can be purchased in person at Waterfront Sky Train station or by mail, cheque, or money order to Coast Mountain Bus Company, #400 - 287 Nelson’s Court, New Westminster, BC V3L 0E7 Attn: Access Transit Department.
NORTH SHORE PUBLIC TRANSIT
INFORMATION
Translink
www.translink.ca
Information hours: 6:30 am - 10 pm
West Vancouver Blue Bus
www.westvancouver.ca
Information hours: 9 am - 5 pm
FARE REDUCTIONS
Airlines
604-953-3333
Fare reduction for those 60+. As reduced fares are limited, best to book well in advance.
VOLUNTEER DRIVERS
Capilano Community Services Society – Seniors’ Hub 604-988-7115 ext. 2009
Seniors’ Hub provides accompanied transportation to medical appointments for isolated or partially impaired seniors who cannot use public transportation. Minimum 48 hours notice required, and upon availability.
North Shore Better at Home Program
604-982-3313
Volunteer drivers provide seniors with transportation to medical appointments. Fees are based on client’s income, eligibility, and ability to pay. This service is for seniors living independently in the community. Registration required.
604-985-7777 ext. 2
Ask about seniors’ discounts when booking.
BC Ferries
www.bcferries.com 1-888-223-3779
BC seniors 65+ can travel free on select routes Monday through Thursday except Statutory holidays. Proof of age is required (BC Services Card). Benefit is for passengers only, vehicle fees still apply. Residents with a permanent disability can apply to BC Ferries for discount fares via a Disabled Status Identification Card (DSI).
Volunteer Cancer Drivers Society www.volunteercancerdrivers.ca 604-515-5400
Volunteer drivers provide free, round-trip, door-to-door transportation for cancer patients receiving treatment and follow-up care. Patients must register for program and provide medical authority signature. A caregiver may accompany the patient if space is available. Drivers can usually accommodate collapsible walkers and wheelchairs. Appointments must be scheduled in advance through the dispatch number or online.
VOLUNTEER OPPORTUNITIES
Alzheimer Society of BC 604-681-6530
Whether your passion lies in supporting individuals and families a ected by Alzheimer’s disease and dementia or you bring skills in o ce administration, your contribution matters. Explore meaningful volunteer roles aligned with your interests and schedule. Email for more information aramdas@alzheimerbc.org
Capilano Community Services Society – Seniors’ Hub www.capservices.ca/seniors-hub
604-988-7115 ext. 2002
Volunteers are needed to drive, escort and help seniors with shopping, act as telefriends, help with My Lions Gate BREAK Dementia Programs, monthly socials and more. Email: info@capservices.ca
Caregiver Support Program www.nscr.ca
604-982-3320
Seeking peer-to-peer volunteers and facilitators to provide practical and emotional support to unpaid caregivers. Peer-to-peer caregivers provide valuable 1-1
support. Facilitators are empowered to develop and lead network and education groups.
VOLUNTEER OPPORTUNITIES
Family Services North Shore
www.familyservices.bc.ca 604-988-5281
Volunteers are needed to support seniors who are isolated or living with chronic illnesses and caregivers who are looking after older family members or friends at home. Training will be provided. Email: rivers@familyservices.bc.ca
Family Services also o ers a variety of year-round volunteer opportunities for all levels of physical ability, and schedule constraints. Visit www.familyservices.bc.ca/ volunteer-with-us to apply or call 604-984-9627.
Lynn Valley Services Society (LVSS) at Mollie Nye House www.lvss.ca
604-987-5820
Contact to learn about available opportunities and how to get involved.
North Shore Keep Well Society www.keepwellsociety.ca 604-988-7115 ext. 3001
Volunteers are needed with our seniors’ fitness programs at various locations throughout the North Shore. Volunteer opportunities include Site Coordinators to manage fitness class activities including greeting and registering participants, Site Assistants to help with registration and other related duties, Event Volunteers to assist with promotional and special events, and retired nurses to take participants’ blood pressure. We also need volunteers to join our Board of Directors. Call the above number or visit our website for more information.
VOLUNTEER OPPORTUNITIES cont.
North Shore Better at Home Program
604-982-3307
Volunteers are needed to assist clients by providing transportation to medical appointments, friendly visiting over the phone or in person, assisting with, assisting with grocery shopping, doing minor home repairs or helping with yard work.
North Shore Meals on Wheels
www.carebc.ca/north-shore-mow
604-922-3414
Volunteers are needed to deliver the meals Mon/Wed/Fri between 11:00 am and 1pm.
North Shore Neighbourhood House (NSNH) & John Braithwaite Community Centre (JBCC) www.nsnh.bc.ca 604-987-8138 ext 202
Volunteers have a range of opportunities and support seniors, family, youth, recreational and community programs at both locations. Email: ahasan@nsnh.bc.ca
Seniors Peer Support, NSNH
604-315-2084
Mature volunteers receive training to support individual seniors in times of challenge, also to provide resource information, and encourage community connections. Requirements: good listener, attendance in training and support meetings, appreciates that with peer support there is a special bond of trust. Languages other than English are welcome.
North Shore Stroke Recovery Centre
www.nssrc.org
778-340-5803
The Stroke Centre o ers a wide range of volunteer opportunities supporting survivors of stroke: program assistant, kitchen volunteer, speech support, fundraising and special events volunteer.
North Van Arts northvanarts.ca
604-988-6844
Seniors are encouraged to volunteer and participate in North Van Arts’ events, exhibitions, and programmes o ered at a variety of locations in North Vancouver.
Parkgate Community Centre
www.parkgatesociety.ca 604-983-6350
Volunteer opportunities at Parkgate Community Centre vary depending on each volunteer’s interests, skills, experiences and availability. The Volunteer Coordinator works with volunteers to develop meaningful, impactful placements.
Silver Harbour Seniors’ Activity Centre
www.silverharbourcentre.com
604-980-2474
Silver Harbour o ers a wide range of volunteer opportunities for all ages. Positions include program instructors, kitchen volunteers, building and garden maintenance, and more.
*This information is correct as of January 2026, however Silver Harbour will be moving to a new building (located 2325 St. George’s Avenue) later this year. Please call ahead to confirm.
Vancouver Coastal Health
604-984-5929
www.vch.ca/get-involved/volunteer
Volunteers are needed to support patients/residents/ clients within Lions Gate Hospital, residential care facilities, assisted living residences and community programs. Contact Volunteer Resources at the above number.
Volunteer Cancer Drivers Society
www.volunteercancerdrivers.ca
604-515-5400
Volunteer drivers are always needed to transport cancer patients to and from various treatment locations. Volunteer drivers use their own vehicle. Visit the website for more information.
Volunteer North Shore
www.nscr.ca
604-982-3307
Provides a database of volunteer opportunities available in organizations across the North Shore.
West Vancouver Seniors’ Activity Centre
www.westvancouver.ca 604-913-2703
A variety of volunteer opportunities include: cafeteria, cashiering, co ee bar barista, gift shop, welcome desk, customer service front desk, meal packing, meal delivery, flower arranging, gardening programs and special events. For all inquiries email scvolunteers@westvancouver.ca.
INDEX
Alano Club of the North Shore, 604-987-4141
Alcohol and Drug Information and Referral Service, 604-660-9382
604-434-3933
Canadian National Institute for the Blind (CNIB), 604-431-2121 33,
Capilano
604-988-7115
Capilano Community Services Society - Seniors’ Hub, 604-988-7115 ext. 2009 53, 57, 58, 60, 62 Capilano
/ 1-866-414-7766
BC Bereavement Helpline (BCBH), 604-738-9950
BC
BC Emergency Health Services (BCEHS), 604-660-6897
BC Ferries,
BC
BC
BC
BC
BC
BC
BC
Evergreen House, 604-988-3131/604-984-5811 (LTC)
Lionsview
604-926-5496
North Shore Better At Home Program, 604-982-3321 34, 53, 58, 60, 62, 65
North Shore Community Resources, 604-985-7138 6, 16
North Shore
North Shore Crisis Services Society, 604-987-0366 46, 47
North Shore Disability Resource Centre, 604-985-5371 34
North Shore Emergency Management, 778-338-6300 44
North Shore Hospice, 604-984-3743 27
North Shore Keep Well Society, 604-988-7115 ext. 3001 35, 64
North Shore Meals on Wheels, 604-922-3414 53, 65
North Shore Neighbourhood House, 604-987-8138 16, 57, 65
North Shore Older Adult Mental Health Team, 604-982-5600 24
North Shore Palliative & Supportive Care Program, 604-984-3743 27
North Shore Primary Care Network (NSPCN), 778-945-3017 37
North Shore Solutions Navigator (NSNH), 604-220-8431 35
North Shore Stroke Recovery Centre, 778-340-5803 35, 65
North Shore Women’s Centre, 604-984-6009 16, 35, 44, 50
North Van Arts, 604-988-6844 65
North Vancouver City Library, 604-998-3450 16, 54
North Vancouver District Public Library, 604-990-5800 55
North Vancouver Legion, 604-985-1115 56
North Vancouver RCMP - Block Watch, 604-969-7553 48 North Vancouver RCMP - Community Policing, 604-985-1311 49
North Vancouver Recreation & Culture Commission, 604-987-7529 56
North Vancouver Tennis Centre, 604-983-6483 56
North Vancouver Urgent and Primary Care Centre (UPCC), 604-973-1600 10, 22
O ce of the Seniors Advocate, 1-877-952-3181 10, 45 Old Age Security (OAS), 1-800-277-9914 11
Osteoarthritis Service Integration System (OASIS), 604-875-4544
(LGH), 604-984-3743
Care Services (VCH)
Support Centre, 778-729-1555
Parkgate Community Centre 56, 57, 65 Parkgate Community Health Centre
Parkgate Social Prescribing, 604-983-6376
Parkgate Society, 604-983-6359 53, 57, 61
Parking Permit for People with Disabilities (SPARC), 604-718-7744 59
Society British Columbia, 604-662-3240
Passport Canada, 1-800-567-6868
Pathways Serious Mental Health Illness Society, 604-926-0856
Patient Information (LGH), 604-988-3131
School, 604-331-5400
604-683-7151
1-800-567-8911
Police/Fire/Ambulance, 911 10, 19, 46, 48, 49
Police, North Vancouver (non-emergency), 604-985-1311 10, 46, 48, 49
Police, West Vancouver (non-emergency), 604-925-7300 10, 46, 49
Power Outage / Repair Lines, 1-800-224-9376
(or *49376 on cell phone)
Simon Fraser University - Adults 55+ Program, 778-782-8000 54
St. Andrews Place 39, 40
St. Andrews United Church, 604-985-0408 52, 53
Stepping Stones Substance Use Services, 604-982-5616 37
West Vancouver Seniors’ Activity Centre, 604-925-7280 16, 53, 58, 65 Women’s Support Line, 604-987-3374 10, 46 WorkBC Centre North Shore, 604-988-3766 16
