Jul–Sep 2018 | Volume 25 Issue 3
Life Moving Forward QAP: Change is in the Air New Feature: 5 Questions With... Industry Advisor: Updates for Hybrid Conversions Wake Up and Review Your Warranty ...and so much more!
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NMEDA CIRCUIT BREAKER
JUL–SEP 2018
THE NMEDA MAGAZINE
President Chad Blake
CEO
Danny Langfield
Layout, Editor & Creative Director Katie McDonald
Contributing Writers Catharine S. Andricos Harry Baergen Chad Blake Allison Torres Burtka Chuck Hardy Danny Langfield Ray Morton Cheryl Parker David Parton Amy Schoppman Nicholas Schwartz
The Circuit Breaker is published quarterly by the National Mobility Equipment Dealers Association. 3327 W. Bearss Avenue Tampa, FL 33618 For business office, advertising, and subscriptions: Tel: 813.264.2697 Toll-Free: 800.833.0427 www.nmeda.org info@nmeda.org Subscription rates for the U.S.A. and Canada: $16.50/four issues. Back issues are available by calling the NMEDA office.
VOLUME 25, ISSUE 3
CONTENTS
FEATURES
COLUMNS
20 Wake Up and Review Your Warranty (Before the FTC Does) - By Catharine S. Andricos
8
President’s Message - By Chad Blake
18
CEO’s Message - By Danny Langfield
24 On the Cover Changing Lives: A Behind the Scenes Look at NMEDA’s TV Special - By Cheryl Parker
32 What’s New in Learning - By Allison Torres Burtka
28 5 Questions With... Congresswoman Brownley
44 Industry Advisor: Update for Hybrid Conversions - By Harry G. Baergen
36 Supreme Court Decision That Will Effect Your Business - By Nicholas Schwartz
40 QAP Straight Talk: Change is in the Air - By Chuck Hardy
46 Guidelines Group Talk - By Ray Morton 50 Canada President’s Message - By David Parton
ALSO 4
Board of Directors
6
Staff Directory & A Note from the Editor
10 Dealer Member Directory 38 QAP Dashboard 52 Manufacturer Member Directory Associate Member Directory 58 Dates to Remember
All rights are reserved under copyright laws © 2018. The articles published in the Circuit Breaker reflect the opinions of their authors, not NMEDA. As such, NMEDA neither takes a position on nor assumes responsibility for the accuracy of the information or statements contained therein.
NMEDA MISSION STATEMENT Through our diverse membership, NMEDA advocates and supports excellence in providing safe, reliable vehicles and modifications to enhance accessibility for people with special needs.
Jul–Sep 2018
3
BOARD OF DIRECTORS Chad Blake, President
David Parton, Canadian President
Richard May, Vice President
Anne Hegberg, Associate Rep.
Ability Center 4797 Ruffner Street San Diego, CA 92111 858-541-0552 phone cblake@abilitycenter.com
United Access 9389 Natural Bridge Road St. Louis, MO 63134 314-888-9450 phone richard@unitedaccess.com
Bill Koeblitz, Secretary
MobilityWorks 810 Moe Drive Akron, OH 44310 800-638-8267 phone bkoeblitz@mobilityworks.com
Jud DeMott, Treasurer
Access 2 Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 877-254-5438 phone jud@access2mobility.com
Gina Lewis, Manufacturer Rep.
Marianjoy Rehab Hospital 26W171 Roosevelt Road Wheaton, IL 60187 630-909-6080 phone anne.hegberg@nm.org
Christian Quandt, Rep. at Large
Advanced Wheels of Technology, Inc. 33 Bradley Park Road East Granby, CT 06026 860-653-8064 phone christian@advancedwheels.com
Monique McGivney, Rep. at Large Ability Center 23606 N 19th Avenue Phoenix, AZ 85085 877-820-3789 phone mmcgivney@abilitycenter.com
Eric Mansfield, Rep. at Large
Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 866-641-0419 phone ginalewis@adapt-solutions.ca
MobilityWorks 810 Moe Drive Akron, OH 44310 800-638-8267 phone eric.mansfield@mobilityworks.com
Kevin McMahon, Manufacturer Rep.
Dennis Charvat, Rep. at Large
BraunAbility P.O. Box 310 Winamac, IN 46996 800-843-5438 phone kevin.mcmahon@braunability.com
Sam Cook, Past President Superior Van & Mobility 4734 Rockford Pl. Louisville, KY 40216 502-447-8267 phone scook@superiorvan.com
4
Mobility in Motion 1710 Bishop Street N., Unit 8 Cambridge, ON N1T 1T2 519-623-9930 phone david@mobilityinmotion.net
NMEDA Circuit Breaker
Total Mobility Services 4785 Penn Avenue Boswell, PA 15531 330-888-9941 phone dennis@tmservices.com
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5
NMEDA STAFF DIRECTORY Danny Langfield CEO
danny.langfield@nmeda.org
Kristen Clevidence QAP Coordinator
kristen.clevidence@nmeda.org
A NOTE FROM THE EDITOR Hey Everyone! You may have noticed a new smiling face to the
Doris Santiago Cruzado Membership Coordinator
doris.cruzado@nmeda.org
left—it’s me, Katie McDonald. I am the new Manager of Communications and Social at NMEDA which also means I’m the new Editor of the Circuit Breaker. I’m very excited to join the team and look forward to all the fun challenges that the mobility industry can
Chuck Hardy
VP of Quality Assurance & Compliance chuck.hardy@nmeda.org
throw my way. As a quick introduction, I grew up in New Jersey and attended college in Virginia, receiving my degree in Communications Studies from James Madison University. It was in my first weeks at JMU that I
Trevor Jennings
Director of Partner Relations trevor.jennings@nmeda.org
Peter Lucas
Chief Learning Officer peter.lucas@nmeda.org
realized pizza was not at all the same outside of NJ, and I have since accepted the classification of “pizza snob,” that my more southern friends and family have bestowed upon me. After graduation, I began my career in the manufacturing industry at Rolls-Royce North America. Here I was immersed in all forms of communications from internal/employee messaging to marketing and public relations.
Katie McDonald
Manager of Communications & Social katie.mcdonald@nmeda.org
In 2011, I moved to Florida and focused on internal communications for another manufacturing company, Gerdau Ameristeel. I most recently left the health care and medical industry where I managed many areas of communications including, education
Marilyn Myers
Meetings & Conferences Manager marilyn.myers@nmeda.org
and training, digital communication applications, and social media. A unique combination of equipment manufacturing with health related applications, I feel well positioned in the mobility equipment arena, but know I certainly
Amy Schoppman
Director of Government Relations amy.schoppman@nmeda.org
have a lot to learn. I’m still searching for the best pizza in Florida, so if you know where to find it, contact me at katie. mcdonald@nmeda.org. Katie McDonald
6
NMEDA Circuit Breaker
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Jul–Sep 2018
7
PRESIDENT’S MESSAGE
Looking Ahead By Chad Blake the years a desire to see if we could
front and center the moment the rule is
hold our conference in conjunction
published. For more in-depth thoughts
with ADED’s event. I’m pleased
on NMEDA’s role in the industry and the
to announce that the initial steps
importance of having a seat at the table
have been taken and a meeting of
for watershed moments like this, take
the minds, so to speak, has been
a look at Danny Langfield’s column on
achieved. A letter of intent outlining
page 18.
both associations’ desire to move
QAP Revitalization
forward with this initiative is near final completion as we go to press. It
A
Arguably the single most important
space to share with you some of
with more on tap for the very near
this one…
the big-ticket items NMEDA will be
future. The association has been
A Big Hello
working on in the next 12 months.
working on revitalizing QAP in two key
And finally, I want to welcome Dennis
These are by no means the only
areas: The audit and technology.
Charvat as the newest member of the
The board plans to make a decision and
NMEDA board of directors. Dennis
s the association rolls into
initiative to our dealer members, I’m
a new fiscal year (July 1),
glad to report that genuine progress
I thought I might use this
has been made on QAP revitalization,
initiatives we have under way, but they are high-profile and/or resource intensive issues that will be focal points for us in the coming months. So, in no particular order… VMSA Implementation As nearly all of you know by now, the Veteran’s Mobility Safety Act (VMSA) was signed into law in December of 2016. The VA was required to promulgate a rule implementing the provisions of the law by December of 2017. To no one’s surprise, that deadline was not met. (In fairness to our friends at the Department, they have encountered a bit of turbulence in the leadership department, to say the least.) Chaotic conditions notwithstanding, we are given to understand that a rule should be published sometime this summer, and that’s when the real work begins. The quality standards the VA proposes for automotive adaptive equipment will be the true meeting of the rubber and the road, so you can be sure NMEDA’s
8
government relations team will be
NMEDA Circuit Breaker
direct staff to proceed with a selected audit firm partner at our next meeting to be held in conjunction with the ADED conference in August. (See page 30.) The technology piece is still a step behind, but making good progress nonetheless. This effort involves the wholesale redesign of QAP Express, which will be released in its new form as QAPX. This app will be FREE to all NMEDA members and will allow for a significantly streamlined administration of QAP. The “free” part is significant; the association does not believe members should have to pay for an app in order to administrate QAP. For a MUCH more detailed description of this initiative, please see Chuck Hardy’s column on page 40. Collocating Conferences with ADED Many of you, including dealer, manufacturer, and driver evaluator members, have shared with me over
is too early to share many details of this initiative, but we are very excited to be under way. More to come on
comes to us from Total Mobility Services, a three store operation with two locations in Pennsylvania and one in Maryland. He has served on the Industry & Public Relations and Conference committees in the past, and currently sits on the Finance committee. Dennis was appointed to the board as a Director at Large to fill the vacancy created by the departure of Jeff Brummett. In addition to welcoming Dennis to the board, I also want to take a moment to thank Jeff for his service and wish him all the best. He will be missed. So that about wraps it up for this edition. As you can see, there’s a lot to be excited about, but also a great deal of work to be done. Have a great summer and drop me a line if I can ever do anything for you. ---
NMEDA____________________
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NMEDA's AAM Course is: • Offered online, for your convenience • AOTA,
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NMEDA DEALER MEMBERS UNITED STATES ____________________________
ALABAMA Griffin Mobility 213 Chestnut Street NW Hartselle, AL 35640 256-751-1365 1 Gulf States Mobility 1647 Coosa River Parkway Wetumpka, AL 36092 334-514-6590 1,2,3 MobilityWorks 3747 Pine Lane SE Bessemer, AL 35022-5642 888-473-5402 1,3 MobilityWorks 2150 Meridian Street North Huntsville, AL 35811 888-473-5402 1,3 Phase III Vans, Inc. 2015 Eastern Blvd Montgomery, AL 36117 334-244-1011 1 Sylacauga Handicapped, Inc. 1304 Talladega Hwy. Sylacauga, AL 35150 256-249-3717 1,2,3 Team Adaptive Medical, Inc. 1251 Bolton’s Branch Dr. Mobile, AL 36606 251-471-1088 1,3 ____________________________
ARKANSAS Accessibility Specialties, Inc. 1920 John Barrow Road Little Rock, AR 72204 501-312-1000 1 Mobility Centers of Arkansas 712 Hwy 5 N Benton, AR 72019 501-794-3100 1,3 Presidential Conversions 2887 No. College, Suite B Fayetteville, AR 72703 479-521-8433 1,3 Presidential Conversions 7323 Cock of the Walk, Suite B N. Little Rock, AR 72113 501-725-9070 1
10
NMEDA Circuit Breaker
Presidential Conversions East 2500 Commerce Drive Bldg. A, Suite B Jonesboro, AR 72401 870-933-7270 1 ____________________________
ARIZONA A.D.E. Industries, Inc. 3621 S. Palo Verde Tucson, AZ 85713 520-571-7156 1 Ability Center - Phoenix 23606 N. 19th Ave. Phoenix, AZ 85085 877-820-3789 1,3 Ability Center - Phoenix West 13735 West Auto Drive, Ste. 109 Goodyear, AZ 85338 623-242-0552 1,3 Ability Center - Tucson 4720 N. La Cholla Blvd, Ste. 150 Tucson, AZ 85705 877-820-3789 1,3 Dignified Motors LLC 3422 East Roeser, #A-102 Phoenix, AZ 85040 877-344-6686 1,2,3 United Access 1825 E. Germann Road, Suite 24 Chandler, AZ 85286 602-275-3325 1,2,3 United Access 4885 N 83rd Pl., Ste105 Scottsdale, AZ 85260 877-501-8267 1 VMI Mobility Center 5058 S. 40th Street Phoenix, AZ 85040 602-385-5999 1,3 ____________________________
CALIFORNIA Ability Center - Fresno 2563 N. Fordham Avenue Fresno, CA 93727 877-820-3789 1,3 Ability Center - Inland Empire 711 S. Allen St. San Bernardino, CA 92408 877-820-3789 1,3
Ability Center - Los Angeles 2715 Seaboard Ln. Long Beach, CA 90805 877-820-3789 1,3 Ability Center - Orange County 11600 Western Avenue Stanton, CA 90680 877-820-3789 1,3 Ability Center - Sacramento 6550 Freeport Blvd. Suite A Sacramento, CA 95822 877-820-3789 1,3 Ability Center - San Diego 4797 Ruffner Street San Diego, CA 92111 877-820-3789 1,3 Ability Center - San Luis Obispo 3548 Empleo St. San Luis Obispo, CA 93401 877-820-3789 1,3 Access Options, Inc. 41545 Albrae St. Fremont, CA 94538 408-734-5438 1 Access Options, Inc. 109 Lee Road Suite D Watsonville, CA 95076 831-722-6804 1,2,3 Accessible Mobility Center of Santa Rosa 3285 Santa Rosa Avenue Santa Rosa, CA 95407 707-575-6997 1
Gary E. Colle, Inc. dba Goldenboy of San Diego 12130 Dearborn Place Poway, CA 92064 858-748-9414 1,3 MobilityWorks 1822 Embarcadero Avenue Oakland, CA 94606 888-473-5402 1 MobilityWorks 7239 Indiana Avenue Riverside, CA 92504 888-473-5402 1,3 MobilityWorks 325 N. Altadena Drive Pasadena, CA 91107 888-473-5402 1,3 MobilityWorks 1424 S. La Cienega Blvd. Los Angeles, CA 90035 888-473-5402 1,3 MobilityWorks 1245 Laurelwood Road Santa Clara, CA 95054 888-473-5402 1,3 MobilityWorks 8130 Parkway Drive LaMesa, CA 91942 888-473-5402 1 MobilityWorks 120 N. Diamond St. Fresno, CA 93701 888-473-5402 1,3
AERO Mobility 1001 N. Weir Canyon Rd. Anaheim, CA 92807 714-973-8600 1,2,3
MobilityWorks 7720 N. Sepulveda Blvd. Van Nuys, CA 91405 888-473-5402 1,3
Driving Specialties of Sacramento 2216 Cemo Circle #A Rancho Cordova, CA 95670 916-635-2765 1
MobilityWorks 3127 Fite Circle, Suite B Sacramento, CA 95827 888-473-5402 1
Economy Medical- Lifestyle Mobility 4025 Nelson Avenue. Ste. B Concord, CA 94520 925-671-4800 1
MobilityWorks 1300 Nord Avenue Chico, CA 95926 888-473-5402 1,3 MobilityWorks 890 Cowan Road, Suite B Burlingame, CA 94010 888-473-5402 1,3
NMEDA DEALER MEMBERS Modesto Mobility Center, Inc. 1025 Lone Palm Ave. Ste 5A-B Modesto, CA 95351 209-577-1069 1,3 Sacramento Van Conversions & Mobility 5821 Florin Perkins Road Sacramento, CA 95828 916-381-8267 1 ____________________________
COLORADO
Mobility Express 4320 US Hwy 19 New Port Richey, FL 34652 727-849-0262 1
MobilityWorks 2323 N. State Street, Suite 49 Bunnell, FL 32110 888-473-5402 1,3
Mobility Express 7910 Ulmerton Road Largo, FL 33771 727-556-2917 1
MobilityWorks 8706D East Broadway Ave Tampa, FL 33619 888-473-5402 1,3
Mobility Transportation Systems 4010 E. Hillsborough Ave. Tampa, FL 33610 813-246-9116 1,2,3
MobilityWorks 1505 Capital Circle NW Tallahassee, FL 32303 888-473-5402 1
MobilityWorks 20354 U.S. Hwy 27 Clermont, FL 34715 888-473-5402 1,3
Movin’ On Mobility 12530 Metro Pkwy Ft. Myers, FL 33966 239-275-1900 1,2,3
MobilityWorks 2727 St. Johns Bluff Rd. S. Jacksonville, FL 32246 888-473-5402 1,3
Movin’ On Mobility 342 Pike Rd., Suite #26 West Palm Beach, FL 33411 561-881-5600 1,3
Advanced Driving Systems 662 Capital Cir. N.E. Tallahassee, FL 32301 850-671-2300 1,2,3
MobilityWorks 1925 10th Ave. N. Unit 1 Lake Worth, FL 33461 888-473-5402 1,3
Ocean Conversions & Mobility 750 E Sample Rd, Bldg 1, Ste 3 Pompano Beach, FL 33064 954-942-6033 1,2,3
Custom Mobility 7199 Bryan Dairy Road Largo, FL 33777 727-524-1300 1
MobilityWorks 7444 Narcoossee Rd. Unit 406 Orlando, FL 32822 888-473-5402 1,3
In Motion Mobility LLC 2201 NW 102 Place, #1 Doral, FL 33172 786-534-2046 1,3
MobilityWorks 8203 Ulmerton Rd. Largo, FL 33771 888-473-5402 1,3
Ocean Conversions of Ft. Myers, Inc. 5751 Zip Drive Ft. Myers, FL 33905 239-936-6333 1,2,3
Kempf, Inc. 225 S. 78th Street Tampa, FL 33619 813-630-0409 1,3
MobilityWorks 5601 NW 9th Ave. Powerline Road, Unit 203 Ft. Lauderdale, FL 33309 888-473-5402 1
DELAWARE MobilityWorks 1010 Contractors Way Bear, DE 19701 888-473-5402 1 True Mobility, Inc. 773 S. DuPont Hwy. New Castle, DE 19720 302-836-4110 1 ____________________________
Freedom Mobility, Inc. 4750 S. Santa Fe Circle #5 Englewood, CO 80110 720-722-2680 1,3
FLORIDA
Frontier Access & Mobility Systems, Inc. 1308 Riverside Ave., Suite A Fort Collins, CO 80524 970-223-8267 1
Active Mobility & Design, Inc. dba Buddy’s Holiday Mobility 6144 S US Highway 1 Fort Pierce, FL 34982 772-465-9600 1,3
Mobility Driven 832 N. Crest Drive, Unit B Grand Junction, CO 81506 970-712-1435 1 Performance Mobility 9500 W. 49th Ave. C107 Wheat Ridge, CO 80033 877-254-2495 1,2,3 Performance Mobility 6285 Corporate Drive Colorado Springs, CO 80919 877-254-2495 1 Performance Mobility 5910 E. County Line Road Denver, CO 80126 877-254-2495 1,2,3 ____________________________
CONNECTICUT Advanced Wheels of Technology 33 Bradley Park Rd. East Granby, CT 06026 860-653-8064 1,2,3 MobilityWorks 104 Pitkin St. E. Hartford, CT 06108 888-473-5402 1,3
Wheelchair Getaways 32 Stony Hill Road Bethel, CT 06801 203-790-9998 1 ____________________________
Mike Erdman Mobility 219 South Coco Blvd. Coco, FL 32922 321-636-8887 1 Mobility America 5130 Hwy 98 N. Lakeland, FL 33809 863-816-1513 1
MobilityWorks 5201 NW 77th Ave., Suite 100 Miami, FL 33166 888-473-5402 1,3 MobilityWorks 7265 SW 62nd Ave., Unit 1 Ocala, FL 34476 888-473-5402 1
P&A Mobility Enterprises dba Mobility Express 320 Cortez Road West Bradenton, FL 34207 941-739-5596 1 Phase III Mobility 4333 Gulf Breeze Parkway Gulf Breeze, FL 32563 850-934-1125 1 Piper Medical, Mobility & Accessibility 1885-B NE 149th Street North Miami, FL 33181 305-940-2030 1,3 Team Adaptive, Inc. 1201 Harrison Avenue Panama City, FL 32401 850-522-0059 1
1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer
Jul–Sep 2018
11
NMEDA DEALER MEMBERS The Mobility Store LLC 915 N Florida Ave Lakeland, FL 33801 863-688-3900 1 ____________________________
GEORGIA Adaptive Driving Solutions 3027 Riverwatch Parkway Augusta, GA 30907 706-364-2688 1,2,3 Custom Mobility Van & Lift Sales & Services LLC 315 Whitehead Rd. Athens, GA 30606 706-353-1099 1,3 MobilityWorks 1255 Kennestone Circle Ste. 100 Marietta, GA 30066 888-473-5402 1,3 MobilityWorks 3938 Ogeechee Rd. Savannah, GA 31405 888-473-5402 1 Quail Country Customs 731 S. Westover Blvd. Albany, GA 31707 229-432-7258 1 Quail Country Customs, Inc. 2635 Hwy 247 Connector Byron, GA 31008 478-956-1225 1 R & R Van Lift Sales & Service 2130 Sigman Road Conyers, GA 30012 770-483-0767 1,2,3 ____________________________
HAWAII Soderholm Mobility 2044 Dillingham Blvd Honolulu, HI 96819 808-834-1417 1,3 ____________________________
IOWA Mobility Centers of Iowa LLC 3450 SE Miehe Drive, Suite 1 Grimes, IA 50111 515-986-3010 1,3
12
NMEDA Circuit Breaker
Siebert Mobility of Iowa, LLC 3554 Dolphin Dr. Iowa City, IA 52240 319-351-3159 1,3
Superior Van & Mobility 4246 Meghan Beeler Ct., Ste 1 South Bend, IN 46628 855-208-5576 1,3
Total Mobility 2406 W. 2nd Avenue Indianola, IA 50125 515-961-0575 1,3 ____________________________
Superior Van & Mobility 3414 Interstate Drive Evansville, IN 47715 855-208-5576 1,3
ILLINOIS MobilityWorks 23855 W. Andrew Road Plainfield, IL 60585 888-473-5402 1,3
Superior Van & Mobility 2218 Contractors Drive Fort Wayne, IN 46818 855-208-5576 1,3 ____________________________
KANSAS
MobilityWorks 155 E. North Ave. Villa Park, IL 60181 888-473-5402 1,3
Banner Mobility Resources 231 SE 53rd St., Suite C Topeka, KS 66609 785-235-3070 1
MobilityWorks 9207 N. Milwaukee Ave. Niles, IL 60714 888-473-5402 1,3
Jay Hatfield Mobility, LLC 801 E. Crawford Avenue Salina, KS 67401 620-429-2636 1
Personal Mobility 7611 N. Harker Drive Peoria, IL 62702 309-966-3089 1,3
Jay Hatfield Mobility, LLC 200 S. East Avenue Columbus, KS 66725 800-545-4227 1
Personal Mobility 706 W. Bradley Avenue Champaign, IL 61820 217-398-1188 1,3
Jay Hatfield Mobility, LLC 11922 East Kellogg Wichita, KS 67207 620-429-2636 1
Personal Mobility 2924 N. Dirksen Parkway Springfield, IL 62702 217-544-2699 1,3
Kansas Truck Equipment Co. 8846 W. Monroe Circle Wichita, KS 67209 316-722-4291 1
Southern Bus and Mobility 12950 Koch Lane Breese, IL 62230 618-526-4131 1,3 ____________________________
United Access 7921 Bond Street Lenexa, KS 66214 877-501-8267 1,3 ____________________________
INDIANA
KENTUCKY
Superior Van & Mobility 5410 S. Madison Ave. Indianapolis, IN 46227 855-208-5576 1,3
Superior Van & Mobility 1180 E. New Circle Rd. Lexington, KY 40505 855-208-5576 1,3
Superior Van & Mobility 13095 Parkside Drive Fishers, IN 46038 855-208-5576 1,3
Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 855-208-5576 1,2,3 ____________________________
LOUISIANA Crescent Vans, Inc. 2424 Hickory Ave. Metairie, LA 70003 504-738-2634 1,3 Fastserv Medical Bossier 1329 Driftwood Drive Bossier City, LA 71111 318-741-9586 1,3 Fastserv Medical Monroe 112 Summer Lane West Monroe, LA 71291 318-396-3366 1,3 Superior Van & Mobility 12329 Industriplex Blvd. Baton Rouge, LA 70809 855-208-5576 1,2,3 Superior Van & Mobility 1901 Westbank Expwy, Ste 500 Harvey, LA 70058 855-208-5576 1 ____________________________
MAINE Advanced Modifications, Inc. 1766 Hammond Street Hermon, ME 04401 207-848-8226 1,3 MobilityWorks 32 Lewiston Road, Unit 2B Gray, ME 04039 888-473-5402 1,3 ____________________________
MASSACHUSETTS Adaptive Mobility Equipment 1551 Fall River Ave. Seekonk, MA 02771 508-336-2556 1,3 MobilityWorks 333 Boston Prov. Hwy., Bldg. C Norwood, MA 02062 888-473-5402 1,3 MobilityWorks 57 George Levin Dr. N. Attleboro, MA 02760 888-473-5402 1,3 MobilityWorks 299 Washington Street, Suite H Woburn, MA 01801 888-473-5402 1,3 ____________________________
NMEDA DEALER MEMBERS MARYLAND Auto Assist, Inc 5002 Lehigh Rd. College Park, MD 20740 301-699-2238 1 BEDCO Mobility 6300 Falls Road, Unit 2 Baltimore, MD 21209 410-825-1440 1 Koons Ford of Annapolis 2540 Riva Rd. Annapolis, MD 21401 410-224-2100 1,3 MobilityWorks 2601 N. Rolling Road Windsor, MD 21244 888-473-5402 1
Team Adaptive, Inc. 978 Tommy Munro Dr. Biloxi, MS 39532 228-388-5700 1,3
Creative Mobility Group 32217 Stephenson Hwy. Madison Heights, MI 48071 248-577-5430 1,3
Southern Bus & Mobility, Inc. 80 South Highway Dr. Valley Park, MO 63088 636-825-0700 1
MobilityWorks 1604 East 14 Mile Road Madison Heights, MI 48071 888-473-5402 1,3
United Access 753 S. Kings Highway Cape Girardeau, MO 63703 877-501-8267 1
Total Mobility Concepts LLC 1204 S. Gloster Street Tupelo, MS 38801 662-269-2068 1 ____________________________
MobilityWorks 8175 Gratiot Road Saginaw, MI 48609 888-473-5402 1,3 ____________________________
United Access 618 Jackson St. Columbia, MO 65203 877-501-8267 1,3
Bert’s Truck Equipment of Moorhead, Inc. 3804 Hwy. 75 North Moorhead, MN 56560 218-233-8681 1
Oneness Mobility Services 7701 A Penn Belt Dr. Forestville, MD 20747 866-570-6686 1,2,3 Total Mobility Services 5411 Yukon Ct., Suite B Frederick, MD 21703 240-490-7840 1,3 ____________________________
MICHIGAN Access Mobility Center 7620 Eastman Avenue Midland, MI 48642 989-633-6100 1 Advantage Mobility Outfitters 33073 Michigan Avenue Wayne, MI 48184 734-595-4400 1,3
Clock Mobility 587 W. Blue Star Drive Traverse City, MI 49684 231-943-9890 1
Jay Hatfield Mobility, LLC 1115 SW Oldham Parkway Lee Summit, MO 64081 620-429-2636 1
MINNESOTA
MobilityWorks 11409 Maryland Ave. Beltsville, MD 20705 888-473-5402 1,3
Clock Mobility 6700 Clay Ave. Grand Rapids, MI 49548 616-698-9400 1,2,3
Clock Mobility 5540 S. Pennsylvania Ave. Ste 11 Lansing, MI 48911 517-272-4488 1
Cummings Mobility 2490 Rice Street Little Canada, MN 55113 651-633-7887 1 Cummings Mobility 2511 West Hwy 13 Burnsville, MN 55337 952-435-8889 1 Cummings Mobility Conversions & Supply Inc. 6540 Jansen Ave. NE Albertville, MN 55301 763-497-0103 1,2,3 IMED Mobility 1915 County Road C Roseville, MN 55113 651-635-0655 1,2,3 ____________________________
MISSOURI D.W. Auto & Home Mobility Specialties 1208 N. Garth Ave. Columbia, MO 65203 800-568-2271 1,2,3
United Access 8200 NW 97th Terrace Kansas City, MO 64153 877-501-8267 1,3 United Access 1389 N. Cedarbrook Springfield, MO 65802 877-501-8267 1,3 United Access 9389 Natural Bridge Rd St. Louis, MO 63134 877-501-8267 1,2,3 United Access 980 S. Highway Dr. Fenton, MO 63026 877-501-8267 1 ____________________________
MISSISSIPPI Handicapable Vans, Inc. 5516 N. State Street Jackson, MS 39206 601-981-0042 1,2,3 J’s Mobility Unlimited, Inc. 3880 Flowood Dr. Flowood, MS 39232 601-939-2112 1,2,3 Mobility Systems, Inc. 2857 Oak Grove Road Hattiesburg, MS 39402 601-264-0609 1,2,3
NEBRASKA Mobility Motoring 7222 South 142nd Street Omaha, NE 68138 402-884-3333 1,3 Superior Van & Mobility 4815 S. 115th Street Omaha, NE 68137 402-934-7826 1,3 Wheelchair Vans of Kohlls 12739 Street Omaha, NE 68137 402-895-6812 1 ____________________________
NEVADA Ability Center - Las Vegas 6001 S. Decatur Blvd. Suite N Las Vegas, NV 89118 877-820-3789 1,3 MobilityWorks 2100 S. Decatur Blvd. Las Vegas, NV 89102 888-473-5402 1,3 ____________________________
NEW HAMPSHIRE MobilityWorks 54 Wentworth Ave. Londonderry, NH 03053 888-473-5402 1,2,3 New England Motor Car Co., Inc. 13 River Road Hudson, NH 03051 603-888-1207 1 ____________________________
NEW JERSEY Brunswick Automotive Professionals 1490 US-1 North North Brunswick, NJ 08902 732-545-6300 1,3
1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer
Jul–Sep 2018
13
NMEDA DEALER MEMBERS Drive-Master 37 Daniel Road West Fairfield, NJ 07004 973-808-9709 1,2,3
Agor Enterprises, Inc 951 Panorama Trail South Rochester, NY 14625 585-385-2556 1
FTMobility 255 US Hwy 46 West Saddle Brook, NJ 07663 973-546-1900 1
Boulevard Van City 2708 Niagara Falls Blvd. Wheatfield, NY 14304 716-731-4335 1,3
HQ Custom Design 275 Huyler Street South Hackensack, NJ 07606 201-592-6939 1
Bussani Mobility 501 Concord Ave. Mamaroneck, NY 10543 914-835-8267 1,3
MobilityWorks 2303 Wallace Blvd. Cinnaminson, NJ 08077 888-473-5402 1,3
Bussani Mobility 500 Central Ave. Bethpage, NY 11714 516-938-5207 1,3
MobilityWorks 1549 Gateway Blvd. Woodbury, NJ 08096 888-473-5402 1,2,3
Bussani Mobility Team - East 401 E. Middle Country Road Smithtown, NY 11787 631-240-4128 1
MobilityWorks 5105 New Jersey RT-33 Farmingdale, NJ 07727 888-473-5402 1,3
Captain Vantastic 56 Main Street Esopus, NY 12429 704-839-0492 1,2,3
MobilityWorks 211 Woodbridge Avenue Highland Park, NJ 08904 888-473-5402 1,3 ____________________________
Main Mobility 9580 Main Street Clarence, NY 14031 716-759-6811 1,2,3
NEW MEXICO United Access 3825 Osuna NE, Suite 1 Albuquerque, NM 87109 877-501-8267 1,2,3 ____________________________
NEW YORK Abilities Unlimited of NY 90 E. Jefryn Blvd. Deer Park, NY 11729 800-664-8434 1,2,3 Advance Mobility Plus, Inc. 847 East 43rd St. Brooklyn, NY 11210 718-253-1212 1 Agor Enterprises, Inc 1241 Erie Blvd. W. Syracuse, NY 13204 315-510-4272 1
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NMEDA Circuit Breaker
Mobility Services, Inc. 19-57 Steinway St. Astoria, NY 11105 718-267-2921 1,2 MobilityWorks 1892 Central Ave., Suite 25 Albany, NY 12205 888-473-5402 1,3 Tim’s Trim, Inc. 25 Bermar Pk Rochester, NY 14624 585-429-6270 1,2,3 United Access 2211 Erie Blvd. E. Syracuse, NY 13224 877-501-8267 1 United Access 72 Hinchey Road Rochester, NY 14624 877-501-8267 1 ____________________________
NORTH CAROLINA Care Solutions 110 B Edney Street Hendersonville, NC 28792 828-698-9844 1 Ilderton Conversion of Charlotte 1424 Archdale Drive Charlotte, NC 28210 704-523-2022 1,3 Ilderton Dodge/Conversion Co. 701 S. Main St. High Point, NC 27260 336-841-2020 1,2,3 MobilityWorks 4025 Queen City Dr. Charlotte, NC 28208 888-473-5402 1,3 National Seating & Mobility 65 Shiloh Road Asheville, NC 28803 828-277-2577 1,3 Stalls Medical dba Adaptive Vans, Inc. 7980 Chapel Hill Road, Ste 101 Cary, NC 27513 919-233-0732 1 Van Products 394A Green Meadow Drive Wilmington, NC 28405 910-793-5661 1
M.C. Mobility Systems 7588 Tyler Blvd Mentor, OH 44060 800-951-6238 1,3 M.C. Mobility Systems 7233 Industrial Pkwy Plain City, OH 43064 800-834-8301 1,3 M.C. Mobility Systems 10691 Reading Rd. Evendale, OH 45241 513-469-8220 1,3 Marietta Mobility 221 Pike Street Marietta, OH 45750 800-690-4950 1,2,3 MobilityWorks 1020 Laskey Rd. Toledo, OH 43612 888-473-5402 1,3 MobilityWorks 12117 Princeton Pike Cincinnati, OH 45246 888-473-5402 1,3 MobilityWorks 810 Moe Dr. Akron, OH 44310 888-473-5402 1,3 ____________________________
OKLAHOMA
Van Products 2521 Noblin Road Raleigh, NC 27604 919-878-7110 1,3 ____________________________
Handicapped Vehicle Services Unlimited 7215 E. 46th St. Tulsa, OK 74145 918-622-8400 1
OHIO
United Access 730 W. Hefner Rd. Oklahoma City, OK 73114 877-501-8267 1,3 ____________________________
Columbus Mobility Specialists 6330 Proprietors Rd., Suite C Worthington, OH 43085 614-825-8996 1,2,3 Key Mobility Services 1944 U.S. St. Rt. 68 N. Xenia, OH 45385 937-374-3226 1 M.C. Mobility Systems 214 Valley St. Dayton, OH 45404 937-222-5001 1,3
OREGON Ability Center 9770 SW Wilsonville Road Wilsonville, OR 97070 877-820-3789 1,3 Ability Center 3574 Marcola Road Springfield, OR 97477 877-820-3789 1,3
NMEDA DEALER MEMBERS Performance Mobility 12905 NE Airport Way Portland, OR 97230 877-254-2495 1,3
The Mobility Van Store of NEPA 1233 N. River Street Plains, PA 18702 570-824-6620 1
Performance Mobility 4347 NW Yeon Ave. Portland, OR 97210 877-254-2495 1,2,3
Total Mobility Services 7917 Derry St., Suite 124 Harrisburg, PA 17111 800-558-7408 1,3
R & J Mobility Services, Inc. 4938 Crater Lake Avenue Medford, OR 97504 541-245-4846 1,3
Total Mobility Services, Inc. 4785 Penn Ave. Box 7 Boswell, PA 15531 814-629-9935 1,2,3 ____________________________
R & J Mobility Services, Inc. 155 “E” Street Independence, OR 97351 503-838-5520 1,2,3 ____________________________
PENNSYLVANIA Keller Wheelchair Lifts 197 Main St. Luzerne, PA 18709 570-288-1004 1,2,3 Keystone Coach Works 4786 Library Rd. Bethel Park, PA 15102 412-833-1900 1,2,3
PUERTO RICO Equipos Pro Impedidos de P.R. Carr #1 Int R796 KM 10.4 Bo Bairoa La 25 Caguas, PR 00725 787-746-7667 1,3 ____________________________
SOUTH CAROLINA Ilderton Conversion of Charleston LLC 8550 Rivers Avenue North Charleston, SC 29406 843-576-0414 1,3 Mobility of Charleston
M.I.T.S. Corp. 11448 N. Main St. Ext. Glen Rock, PA 17327 800-243-6487 1
dba Mobility Supercenter 3624 Fernandina Road Columbia, SC 29210 803-828-5754
MobilityWorks 1090 Mosside Blvd. Wall, PA 15148 888-473-5402 1,3
Mobility Supercenter 11816 Hwy 17 Bypass Murrells Inlet, SC 29576 843-651-3334 1
MobilityWorks 2200 S. 12th St., Suite 2210 Allentown, PA 18103 888-473-5402 1,2,3
MobilityWorks 563 Woodruff Rd. Greenville, SC 29607 888-473-5402 1
MobilityWorks 925 South Trooper Road Norristown, PA 19403 888-473-5402 1,2,3
MobilityWorks 3624 Fernandina Road Columbia, SC 29210 888-473-5402 1 ____________________________
Steffy’s Garage, Inc. dba SGI Mobility 235 W Main Street Leola, PA 17540 717-656-6065 1,3
1
SOUTH DAKOTA IMED Mobility (Mobility Sales & Rental) 200 East 1st Street Tea, SD 57064 605-498-2200 1
TENNESSEE Apple Independence Mobility 1750 Lee Seminary Rd. Cookeville, TN 38506 877-528-5788 1 MobilityWorks 173 Industrial Dr. Lavergne, TN 37086 888-473-5402 1,3 MobilityWorks 1325 Mackey Branch Drive Chattanooga, TN 37421 888-473-5402 1,3 MobilityWorks 1015 S. Water Ave. Gallatin, TN 37066 888-473-5402 1 Superior Van & Mobility 10640 Braden Dickey Lane Knoxville, TN 37932 855-208-5576 1,3 United Access 2165 Hillshire Circle Memphis, TN 38133 877-501-8267 1,3 ____________________________
TEXAS Access 2 Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 903-592-6760 1,3 Adaptive Driving Access of Corpus Christi, LLC 2201 Gollihar Road Corpus Christi, TX 78415 361-852-0922 1 Adaptive Driving Access College Station 2214 N. Earl Rudder Freeway Bryan, TX 77808 979-307-7676 1,3 Adaptive Driving Access Houston 6836 N Sam Houston Pkwy W Houston, TX 77064 713-874-9100 1,2,3
Adaptive Driving Access McAllen 120 North 20th McAllen, TX 78501 956-971-0001 1 Adaptive Driving Access Pasadena 3430 E Sam Houston Pkwy S Pasadena, TX 77505 281-487-1969 1,2,3 American Lift Aids, Inc. 2310 Calder Ave. Beaumont, TX 77702 409-832-3400 1,2,3 American Lift Aids, Inc. 2407 W. Southwest Loop 323 Tyler, TX 75701 903-581-8844 1,2,3 Lift Aids, Inc. 1500 Westpark Way Euless, TX 76040 817-835-0035 1,2,3 MobilityWorks 2110 N. Beach Ft. Worth, TX 76111 888-473-5402 1,2 MobilityWorks 2700 Franklin Ave. Waco, TX 76710 888-473-5402 1 MobilityWorks 4150 Interstate 30 Mesquite, TX 75150 888-473-5402 1,2 MobilityWorks 239 Commercial Drive Buda, TX 78610 888-473-5402 1,2 MobilityWorks 16262 IH 35 North Selma, TX 78154 888-473-5402 1,3 MobilityWorks 6473 DeZavala Road San Antonio, TX 78249 888-473-5402 1,2,3
1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer
Jul–Sep 2018
15
NMEDA DEALER MEMBERS Open Road Mobility 7411 - 82nd Street Lubbock, TX 79424 806-771-5873 1,2,3 Open Road Mobility 6669 Canyon Drive Amarillo, TX 79110 806-353-2747 1 United Access 15301 North IH 35, Suite A Pflugerville, TX 78660 877-501-8267 1 United Access 2704 Lawing Ln., Suite 300 Rowlett, TX 75088 877-501-8267 1,2,3 United Access 2109 Luna Rd. Suite 200 Carrollton, TX 75006 877-501-8267 1,3 United Access 5044-A Doniphan Drive, Ste. A El Paso, TX 79932 877-501-8267 1 ____________________________
UTAH Performance Mobility 9082 S. 300 West Sandy, UT 84070 877-254-2495 1 ____________________________
VIRGINIA Driver Rehabilitation Center of Excellence dba. DRCE Mobility Solutions 14101 Parke Long Court, Ste. E Chantilly, VA 20151 703-345-2990 1,3 Independent Lifestyles 4880 S. Amherst Hwy. Madison Heights, VA 24572 434-846-7510 1 M.I.T.S. of VA 2075 W. Main St. Waynesboro, VA 22980 540-932-7300 1
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NMEDA Circuit Breaker
Mobility of Norfolk dba Mobility Supercenter 3301 N. Military Hwy. Norfolk, VA 23518 757-201-7495 1 Mobility Plus Inc. of Virginia 763 Union Street Salem, VA 24153 540-389-3400 1,3 MobilityWorks 232 E. Belt Blvd., #100 Richmond, VA 23224 888-473-5402 1,3 MobilityWorks 6059 Virginia Beach Blvd. Norfolk, VA 23502 888-473-5402 1,3 MobilityWorks 5751 General Washington Drive Alexandria, VA 22312 888-473-5402 1 PC Industries, Inc. dba Mobility Supercenter 7450 Midlothian Turnpike North Chesterfield, VA 23225 804-231-7774 1,2,3 ____________________________
VERMONT MobilityWorks 5C David Drive Essex Junction, VT 05452 888-473-5402 1,3 ____________________________
WASHINGTON Absolute Mobility Center 21704 - 87th Ave. SE Woodinville, WA 98072 425-481-6546 1,3 Access Mobility Systems dba JDR Corporation 7202 Evergreen Way Everett, WA 98203 425-353-6563 1,3 Goldenwest Mobility 1815 E. Francis Ave. Spokane, WA 99208 509-484-3842 1,2,3
Kersey Mobility Systems 14640 NE 91st Street, Suite A Redmond, WA 98052 425-406-8484 1,2,3 Kersey Mobility Systems 6015 160th Ave. E. Sumner, WA 98390 253-863-4744 1,2,3 ____________________________
WISCONSIN A & J Mobility 4125 Terminal Drive McFarland, WI 53558 608-579-1500 1,3 A & J Mobility 1330 Mid Valley Drive De Pere, WI 54115 920-632-4882 1 A & J Mobility 333 Washington Street Valders, WI 54245 920-775-9333 1,2,3 A & J Mobility 2650 Prospect Dirve Eau Claire, WI 54703 715-874-6630 1,3 A & J Vans dba A & J Mobility 3058 Helsan Drive Richfield, WI 53076 800-517-1024 1,3 Advantage Mobility & Services dba GT Mobility 2833 Stanley St. Stevens Point, WI 54481 715-341-2712 1 GT Mobility & Services 844 Ontario Road Green Bay, WI 54311 920-491-8384 1,2,3 MobilityWorks N8 W22195 Johnson Dr., Ste. 130 Waukesha, WI 53186 888-473-5402 1,3 ____________________________
WYOMING Frontier Access & Mobility Systems, Inc. 1207 E. Pershing Blvd. Cheyenne, WY 82001 307-637-7663 1
CANADA
____________________________
ALBERTA ECO Medical 18303 - 107 Avenue Edmonton, AB T5S 1K4 780-483-6232 1 Silver Cross Automotive 4216 54 Avenue SE, Unit 60 Calgary, AB T2C 2E3 844-799-5464 1 Silver Cross Automotive 14568 - 116 Avenue Edmonton, AB T5M 3E9 844-799-5464 1 ____________________________
BRITISH COLUMBIA Advanced Mobility Products 101-8620 Glenlyon Parkway Burnaby, BC V5J 0B6 604-293-0002 1 Alliance Mobility Solutions 12211 Vulcan Way Richmond, BC V6V 1J7 604-370-7004 1,3 Alliance Mobility Solutions 1075 McCurdy Road Kelowna, BC V1X 2P9 236-420-1400 1 Can Am Mobility 158 Old Vernon Rd Kelowna, BC V1X 4R2 250-491-0003 1,3 Island Mediquip Ltd. 2258 Dorman Road Nanaimo, BC V9Z 6R4 250-824-0390 1 Medichair Northern BC 849 - 2nd Avenue Prince George, BC V2L 3A6 250-562-8280 1 Sidewinder Conversions & Mobility Ltd. 44658 Yale Road West Chilliwack, BC V2R 0G5 604-792-2082 1,2,3 Silver Cross Automotive 101 - 8289 North Fraser Way Burnaby, BC V3N 0B9 844-799-5464 1
NMEDA DEALER MEMBERS Silver Cross Automotive 204-2657 Wilfert Road. Victoria, BC V9B 5Z3 844-799-5464 1 ____________________________
MANITOBA Northland Home Healthcare Products 865 Bradford St. Winnipeg, MB R3H 0N6 204-786-6786 1 ____________________________
ONTARIO
Mobility in Motion 1710 Bishop Street N, Unit 8 Cambridge, ON N1T 1T2 519-623-9930 1 Northend Mobility 301 Aqueduct St. Welland, ON L3C 1C9 905-735-5552 1,2 Silver Cross Automotive 5300 Canotek Road, Unit 42 Ottawa, ON K1J 1A4 844-799-5464 1 Silver Cross Automotive 2028 Dundas Street East London, ON N5V 1R2 844-799-5464 1
Courtland Mobility 1355 Artisans Court, Unit B Burlington, ON L7L 5Y2 800-354-8138 1,2,3 Goldline Mobility & Conversions 762 Industrial Road London, ON N5V 3N7 519-453-0480 1,2,3
Silver Cross Automotive 675A Davenport Road Waterloo, ON N2V 2E2 844-799-5464 1,2,3
Silver Cross Automotive 14 Goodmark Place Etobicoke, ON M9W 6R1 844-799-5464 1 ____________________________
QUEBEC Centre d’ Autonomie 399 Ave De La Friche Dolbeau-Mistassini, QC G8L 2T3 418-276-8336 1,3 Eureka Solutions 3926 Industrial Sherbrooke, QC J1L 2T8 866-562-2555 1,3
TVR Technologies, Inc. 595 Lanaudiere Repentigny, QC J6A 7N1 888-919-2555 1,3 Van Action 4350 Autoroute 13 Laval, QC H7R 6E9 800-668-8705 1,2,3 ____________________________
SASKATCHEWAN PrairieHeart Mobility 3033 Saskatchewan Drive Regina, SK S4T 1H5 306-584-8456 1,3
Eureka Solutions 2755 Montee St Hubert Longueuil, QC J3Y 4H6 866-562-2555 1,3 SMVR 2 Visions, Inc. 414 Blvd St. Germain Ouest Rimouski, QC G5L 3N4 418-723-9225 1,3
1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer
Jul–Sep 2018
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CEO’S MESSAGE There Can Only Be One By Danny Langfield any confusion or misunderstanding
established, respected, national
about that.
association to represent this industry
I had another call with a dealer
when it comes to NHTSA, state
member who had been debating the value of NMEDA with a business partner of his. The dealer reminded
concede that yes, there is such a need – some folks just don’t want to
his business partner of situations that
pay for it.
arose in Texas and New York (among
So, if you are debating the value of
others) in which the franchise dealers
“
NMEDA with someone, make them
Let me start by saying this: There
enforcement agencies to prohibit
of those dealers/manufacturers
is certainly nothing wrong with
mobility dealers from displaying
that rides on the coattails of the
for-profit entities engaging in
“new” vehicles for sale on their lots.
paying members. I’m going to save
activities that produce…well, profit.
If NMEDA had not been there to
a buck and let other people pay
Providing products and services to
address those situations and get
the freight for me.” Point out to him
our industry and/or end users for
resolution, who would have?
that if everyone took that position,
profit - heck, that’s what virtually all
In that same vein, consider this:
there would be no association. Does
T
he other day I had a chance to visit with a very sharp individual from one
of our manufacturer member organizations. With the auto mobility industry being such a niche, this individual wondered aloud, why is there more than one member organization? The conversation got me to thinking (never a good thing) that it might be prudent to share my thoughts on NMEDA’s role in our
were pressuring the state
Every man owes part of his time and money to the business or industry to which he is engaged. No man has a moral right to withold his support from an organization that is striving to improve conditions within his sphere.” - Teddy Roosevelt
industry.
our members do, and we are proud to be associated with them. But
say it out loud: “I want to be one
There are 13 exemptions to the FMVSS promulgated by NHTSA
he want to be a freeloader, or pay his fair share? Not all ROI can be
specific to the mobility industry.
measured in dollars and cents.
How were those exemptions
I’d encourage that person to have a
established, and who monitors them
look at our fiscal year 2019 budget,
There is only one non-profit
for potentially harmful changes that
recently approved by the board.
trade association representing
could impact our members? Is that
I’d ask him to review the INCOME
your interests before our nation’s
an important function? I suspect you
section and look for revenue
regulatory bodies and on Capitol
know those answers.
derived from Government Relations,
Hill—NMEDA. Let’s not have there be
It boils down to this: Do you
advocacy, or regulatory/industry
make no mistake: None of those forprofit entities represent the mobility industry.
believe that there is a need for an
18
regulators, VA, the VRs, etc…? Most
NMEDA Circuit Breaker
representation of any kind.
He won’t find any, because there isn’t
manufacturer refuses to support our
Our 26th U.S. President, Teddy
any.
association financially. But I think it
Roosevelt, had this to say on the
Those essential functions NMEDA
is fair to ask: Is that the right thing to
matter:
performs (which just about everyone
do?
“Every man owes part of his time and
agrees are critically important) don’t
I’ve represented folks in the auto
money to the business or industry to
throw off any cash at all. But they are
space for quite some time, and as
which he is engaged. No man has a
represented in the budget, all right
we all know, most are very direct,
moral right to withhold his support
– have a look under EXPENSES. And
opinionated and (ahem) colorful. So,
from an organization that is striving to
they eat like a big dog. A very big
sometimes you have to take the kid
improve conditions within his sphere.”
dog.
gloves off, get down to brass tacks,
As I said, not all ROI can be measured
So, who pays for this? Our members,
whatever cliché you prefer, and just
of course. And the truth is that NMEDA is going to continue to perform those essential functions for our industry regardless of whether any one particular dealer/
say it: If you benefit from the critical representation that NMEDA provides
in dollars and cents. Think on it. ---
this industry, but don’t support the organization financially, you are part of the problem.
November 14—16, 2018 at the BraunWest Facility in Mesa, AZ
NMEDA MANUFACTURER SERVICE SCHOOL This NMEDA Manufacturer Service School is a convenient and costeffective way to earn multiple training certificates during just one trip.
Don’t delay! Seats are limited and fill quickly. FOR MORE DETAILS & TO REGISTER, VISIT www.nmeda.org/members/training
Jul–Sep 2018
19
Wake Up and Review Your Warranty (Before the FTC Does) By Catharine S. Andricos*
W
hen was the last time your dealership reviewed its warranty offering
for compliance with the federal Magnuson-Moss Warranty Act? If it has been awhile, now would be a good time. For years, the Federal Trade Commission has largely been asleep at the wheel when it comes to Mag-Moss enforcement. However, that appears to be changing. On April 10, the FTC announced that it sent letters warning six major companies about its concerns that their warranties contain statements conditioning warranty performance on the consumer’s use of specified parts or service providers, in violation of Mag-Moss’s anti-tying prohibition. The FTC advised that it would review the companies’ websites after 30 days and that failure to correct any potential violations may result in law enforcement action. This announcement should serve as a
warrantor to condition warranty performance on the consumer using any article or service (other than an article or service provided without charge under the terms of the warranty) that is identified by brand, trade, or corporate name. Below are examples of tie-in sales provisions the FTC identified as questionable in its recent announcement: •
warranty intact.
to prioritize a review of their warranty •
Here are some steps you can take to complete this review: Understand the Anti-Tying Prohibition The FTC seems to be focused primarily on potential violations of Mag-Moss’s anti-tying prohibition. Except in specific instances where the FTC has waived the prohibition, Mag-Moss makes it unlawful for a
20
NMEDA Circuit Breaker
The use of ABC Company’s parts is required to keep your
wake-up call to dealers that it is time offerings for Mag-Moss compliance.
•
•
To keep your warranty in effect, you must use ABC Brand parts.
•
Failure to have scheduled maintenance performed by ABC Company voids this warranty.
In reviewing your warranty for compliance with Mag-Moss’s antitying prohibition, keep in mind that while Mag-Moss prohibits a warrantor from requiring that the consumer use only a particular branded product or service provider as a condition of receiving benefits under the warranty,
This warranty does not apply
Mag-Moss allows a warrantor
if the product is used with
to designate by brand, trade, or
products not sold or licensed by
corporate name the person or entity
ABC Company.
who will make repairs covered by
This warranty does not apply
the warranty. This distinction can
if this product has had the warranty seal on the product altered, defaced, or removed. In prior guidance, the FTC has advised that the following are examples of prohibited tie-in sales provisions:
be subtle. If you have any questions about whether your warranty runs afoul of Mag-Moss’s anti-tying prohibition, consult with your lawyer.
Confirm that the Warranty Clearly
Make the Warranty Available
Discloses Required Information
Prior to Sale
Take steps to confirm that your dealership has a process in place for ensuring compliance with the Pre-
Remember that Mag-Moss is primarily
If the FTC is snooping around in
a disclosure law that requires
dealers’ warranty offerings, another
Sale Availability Rule.
a warranty to disclose certain
issue the FTC may consider is
Because a violation of Mag-Moss is
information about the warranty
whether dealers are giving consumers
a violation of Section 5 of the FTC
terms clearly and conspicuously.
an opportunity to read the warranties
Act and because it seems the FTC is
While the FTC has not been active in
before making a purchase, in
paying attention, taking these steps
enforcing the Mag-Moss disclosure
compliance with Mag-Moss’s Pre-
now may help you sleep better at
requirements and nothing in the FTC’s
Sale Availability Rule. The Pre-Sale
night knowing that your warranty
announcement suggests that the FTC
Availability Rule generally requires
offering complies.
is focused on compliance with those
dealers to make warranties available
disclosure requirements, it would be
either by (1) displaying the warranty
---
easy for the FTC to spot a disclosure
in close proximity to the vehicle,
violation. This is low-hanging fruit.
or (2) posting signs in prominent
Take the time to review your warranty
locations advising consumers that
form to make sure that it contains the
warranties are available, and (3)
required disclosures.
furnishing the warranty upon request.
*Catharine S. Andricos is a partner in the Washington, D.C., office of Hudson Cook, LLP. She can be reached at 202.327.9706 or by email at candricos@hudco.com. [Copyright © 2018 CounselorLibrary.com LLC. All rights reserved. This article appeared in Spot Delivery®. Reprinted with express permission from ConselorLibrary.com.]
NMEDA Hall of Fame Call for 2019 Nominations Do you know someone who has gone above and beyond in the Automotive Mobility Industry? Someone who deserves recognition for their devotion to quality, innovation, and collaboration? Visit www.nmeda.com/about-us/ hall-of-fame to learn more about the Hall of Fame and to nominate an outstanding automotive mobility professional for the 2019 induction! Jul–Sep 2018
21
SAVE THE DATE
NMEDA — Where Business Gets Done.
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NMEDA Circuit Breaker
Plug N Play for Sienna and Pacifica Drive-Master Co., Inc. 37 Daniel Road West Fairfield, NJ 07004 Phone: (973) 808-9709 Fax: (973) 808-9713 peter@DriveMasterMobility.com DriveMasterMobility.com
Independent Driving Systems Inc. 580 TC Jester Blvd. Houston, TX 77007 Phone: (713) 864-1460 Fax: (713) 864-1469 info@IndependentDrivingSystems.com IndependentDrivingSystems.com
Introducing the New GEN-XR and PNP-70!
GEN-XR
PNP-70
The GEN-XR is our easiest to install reduced steering system. The GEN-XR allows for 0-100%, and anywhere in between, reduction to the steering. The steering effort can easily be adjusted on the fly by the dealer and locked in. The GEN-XR is a plug n play installation on the Toyota Sienna and Chrysler Pacifica only needing 3 wires to be soldered (ignition and CAN).
The Plug N Play 70 offers 70 functions for the Pacifica with a simple box that plugs into the OBD-II. The functions are controlled via a tablet. An option is available for Toyota but is not fully plug n play and thus requires tapping a few wires.
Key Features
Key Features
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Plug N Play easy installation Control HVAC, Windows, Mirrors and more Small form factor
Jul–Sep 2018
23
Changing Lives: The Road to Independence
B
eh
d n i
th
S e
n e c
es
recounts Crawford. “The range was spectacular, from moms, to full-time students and retired military. We even had a professional fisherman, all with the same humble response of how they would use a new vehicle to impact others around them. I remember reading through all of these stories, amazed at how many gave back to others and thinking, ‘I’ll never take walking for granted again.’” Selecting two recipients to receive custom wheelchair accessible vehicles proved to be a harder task than expected. “One of the main questions we would ask was, ‘How would a new wheelchair accessible
By Cheryl Parker, Evok Advertising In 2018, NMEDA helped the adaptive
Casting and Selecting the Winners
mobility industry reach further than
The one-hour Changing Lives
ever before. As the driving force behind Changing Lives: The Road to Independence, our organization helped two individuals re-discover their on-the-road freedom while touching countless others, reaching forty percent of households across the nation.
where the title of the special came from,” Crawford shares.
special centered around the stories
With entries narrowed down to the
of individuals living with disabilities,
final 15 applicants, Crawford and his
Jordan and Kenny. Chosen from
team conducted Skype interviews
a pool of hundreds of applicants,
with the finalists. “Each of these
they were selected to share their
stories was heartbreaking, but at
experiences, their struggles,
the same time, it was inspirational,”
and how they rise above their
he explains. “These people had
disabilities. Little did they know,
overcome great adversity in their
This program was a vision two
they would also receive a custom
life, and they were meeting that
years in the making, and the road
wheelchair accessible vehicle.
challenge head on in a way that
to making it a reality was paved in
Mike Savicki, tri-athlete, friend,
countless challenges. To dig into what it took to bring accessibility to the airwaves, we sat down with Chad Crawford, founder of Crawford Entertainment and director of the Changing Lives special, for a behindthe-scenes exclusive.
24
vehicle change your life?’ This is
NMEDA Circuit Breaker
and advocate of NMEDA, was also featured in the special. “We looked at over 500 applications that were brought to us by United Spinal Association and Paralyzed Veterans of America,”
really shocked us. We walked away from those video sessions emotional but encouraged. It helped put things in perspective, talking to people who had been through so much but were still smiling and had so much hope for the future. It was humbling to have been a part of this process.”
they’re working. They thrive on the detail and the technology it takes to make these vehicles happen. We were in awe.” Behind the custom wheelchair accessible vehicles gifted during the special were two NMEDA dealer members, United Access in Kansas City, MO and Bussani Mobility in Bethpage, New York. “They know what it takes to meet the needs of each individual owner,” comments Crawford. “They are very knowledgeable, kind, and excited about shining a spotlight on an industry they’re heavily invested into. They are proud of what they do and that came across.”
Following considerable back-andforth between NMEDA, our agency partners, and Crawford’s team, two individuals were selected to receive new vehicles. “Ultimately, we picked two great recipients, and I think we made the right decision.”
Working with NMEDA Manufacturers and Dealers The primary objective for this television special was to shine a light on the adaptive mobility industry and generate awareness of the solutions available from QAP dealers for those living with disabilities. To capture footage of what goes into these vehicle modifications, Crawford and his team visited the manufacturing floors for Vantage Mobility International (VMI) in Phoenix, AZ and BraunAbility in Winamac, IN. “The people at VMI and BraunAbility were incredibly gracious. You can tell they are very proud of what they do,” Crawford remarks. “You’re dealing with what looks like a factory setting and you expect people to have a factory mentality, but these people have passion to be working where
Summer Jul–Sep 2018
25
“A lot of shows have surprises, but we tried to really make that a special part of the documentary. The hardest thing was to keep the surprise a secret. How do you reveal a minivan to somebody and have their friends and family there as part of the surprise?” Crawford laughs, recounting a time the production almost came to a halt. “We had a really elaborate plan on how we were going to reveal the vehicle to Jordan. At the last minute, it almost fell apart. We were all trapped in a small room hiding while our accomplice (Jordan’s friend) tried to make up an excuse to get her to come down from her apartment to the apartment management office. For a moment, With 11 days of filming in 16 locations over several months, creating this television special was a truly “all hands on deck” project, and NMEDA’s CEO, Danny Langfield, quickly became a big part of the production. “Danny had just come on board with NMEDA when this project was in full swing, and he did incredible. We asked him to do a lot, but he nailed it every time.”
The Logistics a Life-Changing Surprise “It’s tough with a documentary style piece. You have pre-conceived notions of how you want things to go but it doesn’t always turn out like that. You have to go with what’s in front of you.” Crawford recounts the crew’s experience managing a hectic shooting schedule across multiple locations, all while keeping a major secret. “The timeline was pushed back, and we ended up shooting in NY in December around the holidays and had to combat snow. We ended up giving away one of the vehicles in an old firehouse that was turned into a studio because it was too cold outside.”
26
NMEDA Circuit Breaker
we really thought we were going to have to start all over.”
Thank you to all of our Sponsors and Donors! Paralyzed Veterans of America United Spinal Association FCA Chrysler American Honda Motor Company Making the Vision a Reality “I talked to Larry, CEO of Evok advertising, NMEDA’s marketing agency, about this idea almost three years ago. He was telling me about this client and the giveaways they would do and how these vans were impacting people’s lives. I told him,
“The special tells their story and shines a light on the industry, weaving both together nicely,” he expresses finally. “My hope is that it’s viewed by millions, it impacts people around the country, and people have a better understanding of this industry and the importance
‘This is a TV special, people need
of working with a QAP dealer.”
to see this,’” Crawford recalls about
Footage of the show will be available
the start of this journey. “When they
to NMEDA members on October 1,
called me and said it’s a done deal, I
2018 after it is done airing in markets
remember this wave of fear thinking,
across the nation.
‘Okay, now we have to actually do
---
this.’ I felt the burden of doing these stories and the industry justice, really
BraunAbility Vantage Mobility International (VMI) Bussani Mobility United Access Mobility B&D Independence Illderton Conversions Q’Straint Sure Grip Controls
trying to get all the details in there.” “I feel honored to have worked with a wonderful organization and some of their members, and am proud of what we put together,” Crawford continued. “Visiting the crash site with Kenny was very emotional and hearing that Jordan would use the new vehicle to go back to college was especially moving.”
Jul–Sep 2018
27
5 Questions With...
Congresswoman Brownley NMEDA’s relationship with Congresswoman Julia Brownley goes back to 2013, during her first term in the U.S. House of Representatives. NMEDA was seeking lawmakers to help support our VA AAE Program improvement efforts, and Congresswoman Brownley—with her interest in automotive mobility solutions, her concern for the health and wellbeing of veterans, and her bipartisan approach to policy solutions—was a perfect fit. From spotlighting VA’s slow payment practices to sponsoring the Veterans Mobility Safety Act (VMSA), Congresswoman Brownley has proven herself to be an effective advocate for veterans and a true friend of the automotive mobility industry. Learn more about Congresswoman Julia Brownley in this inaugural installment of “5 Questions With…”
28
1. What inspired you to run for Congress?
2. What problem or policy issue do you think deserves more attention?
3. What is the last thing you read for fun?
My political career started with
Right now, I am very focused on
I recently re-read “The Poisonwood
advocating for my daughter—who
highlighting the staggering number
Bible” by Barbara Kingsolver, a story
was struggling in school and was
of vacancies at the VA, not only in
about a missionary family who goes
ultimately diagnosed with dyslexia—
the executive suite, but on the front
to the Congo. I read this many years
to ensure she received the services
lines as well. For the VA to be able
ago, and now that my daughter
she needed to be successful in
to deliver timely, quality healthcare
lives in the DRC doing humanitarian
school. That inspired me to run for
and benefits to our nation’s veterans,
work, I was drawn back to the book
school board because I knew that
especially for those who return
because it is a story that, along the
more children needed the same kind
home with the wounds of war, the
way, describes the culture and the
of support. I eventually ran for the
Trump administration must prioritize
life of an American family living in
California Legislature where I served
finding qualified, fully vetted leaders
the Congo.
as Chairwoman of the Education
to guide the agency. We also must
Committee, and now I serve in
make the VA a great place to work,
Congress. I have always been inspired
so that we can recruit and retain
by a desire to serve my community
high-quality leaders, providers, and
and make sure every child and family
support staff. Our country’s heroes
has a shot at success.
deserve nothing less.
NMEDA Circuit Breaker
NMEDA Director of Government Relations, Amy Schoppman, and lobbyist David Lieberman meet with Congresswoman Julia Brownley in her Washington, DC office.
4. What are your thoughts on autonomous vehicles? Autonomous vehicles present the opportunity to increase road safety, decrease congestion, and make us all more productive. I also believe that they can play a critical role in helping individuals with disabilities live a more independent and fulfilling life. As a member of the House Transportation and Infrastructure Committee, I am working to ensure
that federal Intelligent Transportation Systems (ITS) research programs support development, testing, and validation of autonomous vehicle and connected vehicle technologies, including ensuring that these vehicles
5. What does “mobility” mean to you? To me, mobility means independence, dignity, and the opportunity to improve one’s own quality of life. ---
have adaptive designs for those with disabilities and mobility challenges. I am also working to ensure that federal, state, and local agencies are prepared for the future growth and adoption of these innovative technologies.
FAST FACTS • Democrat • Represents California’s 26th Congressional District • Committees: Veterans Affairs (Ranking Member, Health Subcommittee), Transportation and Infrastructure • www.juliabrownley.house.gov
Jul-Sep 2018
29
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EDUCATION & TRAINING REPORT
What’s Next In Learning By Allison Torres Burtka*
D
o your training offerings
Velvet Chainsaw Consulting. “We’ve
evaluation, and elaboration. “If you
deliver what you want
trained ourselves to think we’ve
explore the content mentally, you
them to? If you’re looking
learned something. Well, the research
actually probe the connections in your
to re-invigorate your training
shows we haven’t really learned
brain, and it causes more retention of
and professional development
anything.”
the learning,” he says.
So how can we refresh and improve
As a learner, you can’t just absorb
our in-house or third party training
someone else’s knowledge, he
programs?
explains. The only way you can make it
programs, current trends suggest that opportunities lie in assessing what you’re trying to accomplish, harnessing data, rethinking content and delivery, and trying some unconventional approaches. The world of adult learning is changing—with new types of content being delivered in new
Here are some concepts adapted from Association Now’s Education Management Resources.
Evidence-Based Education
formats. But what are learners
Scientific research on how people
actually getting out of them?
learn suggests that deeper and more
While the traditional lecture format is familiar, it allows only surface learning, experts say. “We have a social construct today that if you attend a session, whether it’s online or face-to-face, you can check that
your own is to build your own mental framework and figure out these three questions:
1. What does this mean to me? 2. How does it connect to my experience?
interactive learning experiences benefit
3. How am I going to act on it?
participants. “What we know from
“The more we can use higher-order
evidence-based education is that the deeper the learning, the more likely the learner is actually going to apply it and use it,” Hurt says.
box off and mark it as ‘done’,” says
This means using the brain’s executive
Jeff Hurt, Executive Vice President
functions, in the frontal lobe—including
of Education and Engagement at
estimation, judgment, analysis,
thinking, the better our brains are at agility, flexibility, innovation, seeing things differently, and adapting,” Hurt says. Research at the Center for Brain Health and elsewhere has shown that this type of thinking—frontal lobe integrated reasoning, not rote memorization, improves brain health. What kinds of training programs make such higher-order learning possible? Programs can be designed to deliver it in a variety of ways, but they have several characteristics in common: 1. Transformational, not transactional. Simply delivering information-based presentations is transactional—and it can cause cognitive overload, says Tracy King, MA, CAE, CEO and Chief Learning Strategist at InspirEd. People simply can’t absorb all the material
32
NMEDA Circuit Breaker
from a long lecture, much less figure
master the material.” A shift toward
Still, participants are used to hearing
out how to apply it.
competence “means we go deeper,
from subject matter experts. “There
spend time talking about how to
will be some pushback from people
apply the content, and allow time for
who don’t want to think or work at
reflection—personalizing next steps,”
learning,” Hurt says. But, the learning
so that learners make the content their
benefits outweigh the costs in terms of
own, she says.
time and effort invested.
Getting information from a speaker typically involves the novelty-seeking part of the brain, so it may deliver temporary stimulation. But, because it doesn’t involve the frontal lobe, participants rarely understand that
3. More interactivity. Greater interaction
information enough to use it.
enhances learning. “Encourage talking
2. Focus on competence. “Learning programs should aim to increase competence, not deliver information,” King says. Typically, “a subject-matter expert tells the company what topic is important and develops an 80-slide presentation full of words,” she says.
and elaboration and exploratory dialogue,” Hurt suggests. Small groups of two or three are ideal. The presenter can spend time addressing attendees’ questions and concerns, and
--*Allison Torres Burtka, a longtime association journalist, is a freelance writer and editor in West Bloomfield, Michigan. [This article originally appeared in the Nov/ Dec 2017 issue of Associations Now magazine. Some content has been modified by NMEDA staff. Reprinted with permission. Copyright, ASAE: The Center for Association Leadership, December 2017, Washington, DC.]
in an online session, you can allow text chatting.
“The learning objectives have to do
Smith Bucklin’s Circuit Report for 2017
more with what they want to talk
identified unconventional education
about than the type of skills that
as one important trend which includes
those sitting in the audience need to
formalized peer-to-peer education.
Application Consider evaluating your in-house and third party training programs with some of these application principles below.
Transformational Not Transactional
Focus on Competence
Include learning activites and discussion that requires estimation, judgement, analysis, or elaboration.
Build goal setting into your training programs.
Avoid yes/no questions. Get the learner thinking about what this training means to him/her. How does it connect with their previous experience, and how to apply it today. Example: Estimate/quantify how your close ration will be impacted by entering every contact and customer interaction into the CRM.
Ensure these goals are SMART: Specific, Measurable, Attainable, Realistic, and Timely. Example: Upon completion of our in-house sales training module, you will be able to identify two to three common customer objections and articulate a customized value proposition for each.
More Interaction Consider peer-to-peer discussion groups, hands-on training activities, simulations, and role plays. Example: In training groups of two to three, role play a customer objecting on price. Provide credible evidence and value to overcome these objections. Take turns as ”customer” and “negotiator.”
Jul–Sep 2018
33
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35
IMPORTANT: U.S. Supreme Court Decision That Will Affect Your Business By Nicholas Schwartz, Dolenga & Dolenga, PLLC*
O
n April 2, 2018, the U.S.
classification. Covered nonexempt
when customers return for their
Supreme Court issued
workers are entitled to established
vehicles. Essentially, the service
an opinion that will have
minimum wage and overtime pay
advisors interacted with customers
lasting effects on the mobility
not less than 1 1/2 times the regular
and sold them services for their
industry. Several automobile service
rate for hours in excess of 40
vehicles. They generally worked
advisors from Encino Motorcars, LLC
hours during a given workweek.
at least five days per week from
(“Encino”) asked the judicial system
The automobile service advisors
7:00 a.m. to 6:00 p.m., working a
to determine whether an automobile
at Encino sought classification not
minimum of 55 hours per week. As
service advisor was exempt from
exempting them from FLSA overtime
such, if they were not exempt from
overtime compensation under the
compensation.
overtime compensation, they would
Fair Labor Standards Act (FLSA).
Encino service advisors’ job duties
be entitled to at least 1 1/2 times their regular rate for hours worked in
The FLSA establishes minimum
include meeting with customers,
wage, overtime pay, recordkeeping,
listening to their concerns about
and youth employment standards
their cars, suggesting repair and
affecting employees in the private
maintenance services, selling new
sector and in the federal, state,
accessories or replacement parts,
and local governments. The FLSA
recording service orders, following
This case advanced all the way
minimum wage and overtime
up with customers as services
to the U.S. Supreme Court. The
requirements apply differently to
are performed, and explaining
Supreme Court had to determine
employees depending on their
the repair and maintenance work
whether the service advisors
excess of 40 per week. The service advisors did not receive overtime pay and filed a lawsuit seeking backpay for unpaid overtime hours.
were exempt from overtime compensation. In coming to its conclusion, the Supreme Court analyzed the language of the FLSA. The Act exempts from overtime pay “any salesman, partsman, or mechanic primarily engaged in selling or servicing automobiles, trucks, or farm implements, if he is employed by a non-manufacturing establishment primarily engaged in the business of selling such vehicles or implements to ultimate purchasers.” Based on the Act’s language, the Court needed to determine whether the service advisors are salesmen.
36
NMEDA Circuit Breaker
The Supreme Court relied on the Oxford English Dictionary to determine if the service advisors should be considered salesmen. The Dictionary defines salesman as “someone who sells goods or services.” Further, the Supreme Court relied on the Dictionary to
“
The Supreme Court ultimately held that the service advisors were “salesmen...primarily engaged in...servicing automobiles,” and, are therefore, exempt from the overtime pay requirements of the FLSA.”
determine whether service advisors provided a service. The Dictionary defines servicing as “the action of maintaining or repairing a motor vehicle” or “[t]he action of providing a service.” The Supreme Court ultimately held that the service advisors were “salesm[e]n…primarily engaged in…servicing automobiles,” and, therefore, are exempt from the overtime pay requirements of the FLSA. As such, the Encino service advisors did not receive backpay for unpaid overtime.
What does that mean for you? The
of 40 hours, so long as the job
Supreme Court’s ruling directly
duties of your service advisors
dealt with the classification of
mirror that of the Encino service
service advisors at an automobile
advisors.
dealership. With countless
---
similarities between the automobile industry and the mobility industry, it is reasonable to apply the Supreme Court’s holding to your dealership. As such, based on Encino Motorcars, LLC v. Navarro, you likely do not have to pay your service advisors overtime pay for working in excess
*Nicholas Schwartz is a Senior Associate at Dolenga & Dolenga, PLLC. Nicholas is licensed to practice law in Michigan and Ohio and has represented mobility dealerships nationwide. If you have any questions about the implications of the Encino decision or other matters impacting your dealership, you can reach Nicholas at nschwartz@dolengalaw.com or 248478-9922, or you can contact Michael Dolenga at mdolenga@dolengalaw.com.
Jul–Sep 2018
37
QAP DASHBOARD
QAP DASHBOARD AVERAGE FINDINGS PER AUDIT July 2017 – June 2018
2 1.8 1.6 1.4 1.2 1 0.8 0.6 0.4 0.2 0
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
TOP 5 AUDIT FINDINGS July 2017 – June 2018 NCT Missing/Expired
74
QC Manual Update
54
Calibration Overdue
49
Make Inoperative Form Missing/Incomplete Weight Analysis Documentation Missing
23 14
AUDIT FINDING SEVERITY July 2017 – June 2018 No Findings 14%
Opportunity for Improvement 38%
38
NMEDA Circuit Breaker
Major 18%
Minor 30%
QAP DASHBOARD TOTAL QAP DEALERS IN GOOD STANDING Quarterly: Summer 2017 – Summer 2018
321
320
320 319
318
318 317 316
316
316 315
315 314 313 312
May-17
Aug-17
Dec-17
Mar-18
Jun-18
NEW QAP APPLICATIONS & ACCREDITATIONS Quarterly: Summer 2017 – Summer 2018 Applications
12
10
10 8 6
6
5
4
7
May-17
Aug-17
9
8
8
5 3
2
2 0
Accreditations
Dec-17
Mar-18
Jun-18
Dealers with No Audit Findings
Newly Accredited Dealers
Ability Center – Eugene, OR
Alliance Mobility Solutions – Kelowna, BC
Cummings Mobility – Burnsville, MN
Captain Vantastic – Esopus, NY
Cummings Mobility – Little Canada, MN
Eureka Solutions – Longueuil, QC
Kersey Mobility – Redmond, WA
Eureka Solutions – Sherbrooke, QC
Mobility Supercenter – Norfolk, VA
Ilderton Conversions – Asheville, NC
New England Motor Car Co. Inc. – Hudson, NH
Kersey Mobility – Redmond, WA
Southern Bus & Mobility – Breese, IL
Superior Van & Mobility – Omaha, NE
Stalls Medical/Adaptive Vans – Cary, NC
United Access – Scottsdale, AZ
Jul–Sep 2018
39
QAP STRAIGHT TALK (w/ CHUCK HARDY)
Change is in the Air
C
hange is in the air. Can you
the mobility arena with more and
feel it? As spring gives way
more state vocational rehabilitation
to summer we see a lot of
(VR) departments now requiring
changes to our surroundings. The
QAP. Additionally, the Veterans
dormant trees in the northern parts
Administration (VA) is now required
of America are now flourishing with
to adopt quality standards as part of
healthy green leaves and those
the passing of the Veterans Mobility
swimming pools are now all open!
Safety Act (VMSA).
The sun shines down on us brightly
To keep QAP growing, NMEDA and
as we prepare to hit the beaches and campgrounds for summer fun. There is nothing like summer!
Chuck Hardy
NMEDA VP of Quality Assurance and Compliance Want to know something about QAP? Have an idea for a future
its board of directors and committees must continue to push higher. NMEDA and its QAP cannot afford to accept
Changes are also happening at NMEDA.
the status-quo; rather, NMEDA is
Our conference this year included
leading its members to change, to
more educational tracks and no more
always find a better way, to have a
exhibit hall Fridays. Our committees and
continuous pursuit of excellence.
board have all been refreshed with new
As the world and industries change
members working on new projects and
to higher efficiencies, greater levels
goals. It’s an exciting time to be part of
of automation, artificial intelligence
NMEDA.
solutions, increased innovations,
QAP is changing too!
and embracing technological
article or just have a question
QAP has been evolving since inception
about a form, or one of the
in 1989 as a voluntary program. Each
Rules, or something you read
year QAP grows and continuously
in this article? Send your ques-
improves from the year before. In 2010,
tions or ideas to chuck.hardy@
QAP became mandatory for dealer
nmeda.org and look for the
members, why? Because when it comes
answer in a future edition of QAP
to quality, NMEDA is not afraid to “raise
Straight Talk with Chuck Hardy.
the bar.” NMEDA and the QAP brand have become stronger than ever in
advancements, now is not the time to sit by idly. When we look at our current state of QAP, we find many dealers still using pen and paper or simple excel spreadsheets. Customer files are mostly in paper filing cabinets, making them hard to search or index. Dealers argue that the QAP paperwork is a burden on them and that something must be done to streamline the process. They say that the QAP audits are expensive and take away valuable time from their dealerships. Those dealers are right. Listening to these concerns, NMEDA must find solutions using available technology and embrace the change taking place all around us. In September 2017, at one of our member’s facilities in Indiana, the QAP Revitalization Task Force met with NMEDA staff to discuss and
40
NMEDA Circuit Breaker
agree on the direction of QAP. At this
costs associated with the audit, and
Mobility dealership performs 50
meeting, staff presented months of
finally, the capability of the audit
installs on average per month, that
brainstorming, investigation, internal
to identify unqualified dealers by
is about 600 installs per year. If
meetings, and engagement with
looking at only a few installs per year.
there is only one audit per year and
dealers and technology suppliers.
These are just some of the reasons
the auditor inspects the install for
Before the executive summary and
we decided that we have a significant
workmanship, they may look at only
opportunity to improve the audit
one to three installs per year. That is
Force, every element of QAP was
process.
less than 1% of the dealers output. You
on the table for discussion. The staff
Before I get into what is being
don’t have to have a PhD in statistics
literally went through every single
considered for change, I want to
section of the QAP Rules and not
clear up some misconceptions about
only asked questions like, “Is this the
what the audit is intended, and not
right thing?” “Is this what we want to
intended, to do.
a dealer’s quality level.
A QAP audit is intended to ensure
This realization was one of the biggest
proposal was presented to the Task
do?” “Does this help deliver a safe, reliable vehicle to the person behind the wheel?” and, “Is this compliant with federal safety standards?”. We also asked questions like, “Are we using the most efficient process?”, “Is there technology we are not using that could be leveraged?”, “Is this something the dealers are unhappy with?” and “Do we have the resources to improve this?”.
that dealers are compliant with the QAP Rules. The QAP audit is not intended to take the place of a dealer’s internal quality control. The QAP Rules require the dealer to have mandatory elements in place, such
to see that looking at less than 1% of a dealer’s installs is not going to be able to provide a valid assessment of
hurdles we crossed at the Indianapolis QAP Revitalization meeting. So, if the auditors are not going to inspect a dealer’s installs, what are they going to do? The answer is that we are moving to a more “process-based”
as insurance, tech training, labeling,
audit.
calibrated tools, ADA facility, FMVSS
Process-based audits are based on
compliance, and that required
the premise that a good process
processes are carried out. The dealer’s
will produce a good result. One of
After about three months of
internal quality control is responsible
the main factors for moving to this
intense collaboration, the executive
for the quality of workmanship for the
approach is resources. If we wanted
summary was completed by staff and
installations.
to have a solid “product-based” audit
Quality control systems are internal
(not process) we would need to
presented to the QAP Revitalization group gathered at the roundtable in Indianapolis. There were two areas of improvement for the QAP being proposed: one was to re-invent the QAP audit process, and the second was to redesign and release a second
processes that are intended to verify the quality of workmanship. That responsibility lays squarely on the dealer. Let me give you an example of what I am getting at. If Chuck’s
establish the appropriate sample size for installation audits based on the volume of installs performed annually at a given dealer, and the audits of the installs would have to be randomly
generation of QAP Express. I would like to give you a brief synopsis of the proposals for these
Process-Based
vs.
Product-Based
two significant elements of the QAP.
QAP Audit Process There are several reasons why we are looking to improve the audit process. First of all, we are not utilizing current technology to conduct audits. Another reason is the difficulty of scheduling audits and carrying them out. A third reason is the time consumed at the dealership by the audit. Next is the
Jul–Sep 2018
41
QAP STRAIGHT TALK (CONT.) selected. The only way to accomplish this would be to have an auditor assigned to every single NMEDA dealer location where they could perform the random samples throughout the year. In other words, we would need about the same number of auditors as we have dealers. You want to know what the fee passed onto the dealer would be for that program? Me neither! That is why we feel the best approach, and the one adopted by the majority of ISO (International Standards Organization) 9001 companies around the globe, is a process-based audit.
We also rely on member-to-member
leveraged this technology ourselves.
I can hear some dealers now saying, “If
peer policing, if you will. If you are
Some of you may recall, in 2016,
you’re not going to inspect anything
a dealer and you know of a bad
NMEDA held a pilot project in Canada
when you are here, how do you assess
operator, someone not following the
to test out remote auditing. There were
the quality of work being performed?”
rules, or maybe you get one of their
some kinks, but none that could not
Great question. This may sound like some
jobs in your shop and you see shoddy
be overcome. With that success, the
tough love but to be honest, the quality of
work, we rely on you to complete a
board is strongly considering moving
work being performed, what I like to call
mediation (complaint) form and send
to a hybrid audit model. A mix of
the “workmanship,” is and will always be
it in to NMEDA. Mediation complaints
“on-site” and “remote” auditing. The
the internal responsibility of the dealer.
are taken very seriously and we will
team feels that remote auditing will be
I already laid out the type of program
take disciplinary action as necessary.
less demanding on a dealer’s time not
OK, we got off track there a little bit,
only for scheduling, but also for audit
NMEDA would have to put in place to perform this quality control for the dealer and we can all reasonable agree that just isn’t feasible. That being said, the QAP rules do require an independent final inspection for all installs. That means that for sub-par workmanship to go out the door, two employees have to miss it and let it go out. “But what about the bad operators, the ones who say they are QAP but don’t follow the rules, what about them, Chuck?” My response is twofold; first, even a program as well designed as QAP will not be 100% effective – no program is. Second, when we developed our new processbased audit, we applied two main criteria to every single step in the process: 1.
but those were some good questions.
efficiency.
Let’s continue.
Let’s now take a look at how this
Another area of the audit that is under
hybrid model of on-site and remote
consideration for change is how the audits are actually conducted. We currently deploy auditors to each location every year. The biggest expense in performing what I will now call “on-site” audits is the logistical cost. Not only does the audit firm need to group audits in a geographical area together to hold down costs, but the costs with travel alone are obviously contributing factors. Each audit has travel expenses: air, hotel, car rental, food, etc. You can see how travel cost is a significant contributor to the
Does this help us identify an
overall audit fee. OK, so are there other
unqualified operator?
acceptable methods for auditing?
2. Is this the most efficient way to do this for the dealer?
Yes—remote auditing. Remote auditing has been an accepted method for ISO for many years, we just have not
42
NMEDA Circuit Breaker
auditing would work. A dealer would first have an on-site audit for year one, followed by two to four years of remote audits (the cycle is yet to be determined). The audit, regardless of methodology, would be split into two parts. The first part of the audit would require minimal involvement from the dealer. The dealer would be expected to upload or provide a list of documents as requested by the audit firm. The auditor would review basic required QAP program elements such as: insurance coverage, technician training, calibration, and customer file review. This would be on the auditor’s time, not the dealer’s. The second part of the audit would then be conducted with the dealer present and would include a review of the
entire door-to-delivery process they have in place, including interviews with the technicians to assess guidelines competence.
words, we missed the mark. What was the problem with the first generation of QAP Express? Simply
generated and signatures will be with your finger or stylus like is done today when you accept a UPS package.
put, it was not user friendly—it was
The great part about this project
By considering these changes to the
nearly impossible to use with a tablet.
is that all the data will be collected
audit process, the QAP Revitalization
I mean you could run the program,
and stored electronically, backed up,
team believes that dealers will be
but the text was not scalable and
highly encrypted, and protected from
provided a much more efficient audit
ended up being hard to read. There
cyber-attacks. Forget about sending
that accomplishes the objectives of
was no “wizard” or “drop-downs” to
in label logs and reports, it will all be
the audit program and is easier to
make things easy. The interface was
done electronically, and dealers will
schedule, requiring less “face-to-face”
something more like windows explorer,
benefit from having access to business
time with the dealer.
QAP Express Generation 2 Another area where NMEDA has been lagging is with technology. So much of the work our dealers do is still being done, believe it or not, on paper...in a world that has gone digital! Have you seen the redesigned NMEDA QAP app? No? well maybe because it doesn’t exist……YET!! Oh, it’s coming, I will tell you that. A few years ago, NMEDA undertook a project to create a paperless QAP system. The project was executed in a structured manner, we had a subcommittee identifying what elements should be included, and we selected a developer who already had a software product in the automotive arena. We ran a pilot program with several dealers, but where are we today? Out of 315 dealers, there are less than 30 actively using the product. In other
“ ugh.
analytics—data!!
QAP paperwork will be reduced from hours to minutes and dealers will have more time to work with customers on installs and increasing revenue.”
And to top it off, there were way too many fields to complete and clicks to make. It just did not excite our members like we wanted. The good news is we are going to make it work— we are not giving up! We have learned a lot from our initial experience, and we are confident the new QAPX app
The best news about QAPX is that it will be provided at no additional cost to the dealer. Completing QAP “paperwork” will be reduced from hours to minutes and dealers will have more time to work with customers on installs and increasing revenue.
will exceed expectations.
In Conclusion
QAPX will be tablet-based and will
We will be reaching out to many of
walk a technician through the QAP
our dealers to be involved with the
process like a wizard. Data entry will
development and piloting of this
be simplified with touch controls,
program. If you would like to be on the
drop-downs, and scan input devices.
list for dealers to be selected, contact
All reports and forms will be auto-
me at chuck.hardy@nmeda.org. We would love to have dealers who will help us bring QAPX to market and be the first in line to “kick the tires” as they say…until then, get your swim trunks and flip flops on, hitch up the camper, gather around the campfire and enjoy the summer! Change is in the air! Can you feel it? ---
Jul–Sep 2018
43
INDUSTRY ADVISOR
F/CMVSS 305 “Electrolyte Spillage and Electrical Shock Protection Update for Hybrid Conversions
T
he NMEDA Manufacturers
to be safe from electrical shock. The
Quality Assurance Program
new standard 305 provides a third
(MQAP) does not specifically
option—a physical barrier, tested with
require compliance data for F/CMVSS
a probe, that prevents during- and
305, “Electric-Powered Vehicles:
post-crash human contact with high
NMEDA CRP Coordinator
Electrolyte Spillage and Electrical
voltage sources, in the event of a
Shock Protection,” at this time.
failure in the high voltage propulsion
Harry Baergen was previously the
However, the Compliance Review
system. This is an important addition,
Regulation Enforcement Officer for
Program (CRP) is receiving questions
because in many cases the physical
Transport Canada. Currently, he acts
from members about testing hybrid
barrier may be the most practical, least
as the Compliance Review Program
conversions. This is rather timely,
complex, and easiest to test option for
(CRP) Coordinator for NMEDA.
because the National Highway Traffic
alterers when performing structural
Safety Administration (NHTSA) and
modifications for wheelchair access.
Transport Canada have recently
The amendment also aligns with Global
Harry G. Baergen, CET
If you have any questions about the contents of this article, or about the NMEDA CRP, contact Harry Baergen at (778) 888-2210.
updated F/CMVSS 305 to keep up with technology and with the perpetual trend toward world harmonization of regulations.
“
it updates F/CMVSS 305 using modern and harmonized safety requirements. The new standard facilitates the
standard 305 is the provision of a third
introduction of new technologies, such
option for electrical shock
as hydrogen fuel cell vehicles (HFCV) and 48 volt mild hybrid technologies by adopting various electrical safety requirements from GTR 13 and other sources, such as SAE J1766 2014. The GTR 13 is one of many regulations promulgated by the World Forum for Harmonization of Vehicle Regulations,
protection. The old standard requires
which falls under the United Nations
that during and after a crash test the
Economic Commission for Europe
high voltage sources in the vehicle
(UNECE).
must be either (a) electrically isolated from the vehicle’s chassis, or (b) voltage must be at levels low enough
NMEDA Circuit Breaker
“Hydrogen and Fuel Cell Vehicles” and
The most significant change to
...a note of caution to U.S. dealers (modifiers) to take care not to render inoperative some of the new safety requirements for normal vehicle operation and re-fueling when performing non-structural modifications on OEM and altered vehicles.”
44
Technical Regulation (GTR) No. 13
Since the new F/CMVSS 305 provides more options, consistent with GTR 13,
it imposes no additional costs. It does,
30 minutes after a barrier impact
The compliance date for the amended
however, stipulate electrical safety
or during static rollover. S5.2 (a)
F/CMVSS 305, “Electric-Powered
requirements during normal vehicle
requires that electric energy storage/
Vehicles: Electrolyte Spillage and
operation and re-fueling. For example,
conversion devices remain attached
Electrical Shock Protection” is
the amendment stipulates protection
to the vehicle and (b) electric energy
September 27, 2018 in the United
requirements for direct contact with
storage/conversion devices must not
States and December 22, 2019 in
connectors and the vehicle’s charge
enter the occupant compartment
Canada. In the U.S., NHTSA permitted
inlet and it requires orange color
during or after crash testing.
early compliance on the effective date
for high voltage cables outside of
Although CRP has not yet reviewed
of September 27, 2017. This means
protection barriers. The new rule also changes some electrical isolation specifications to coincide with GTR 13 and it requires exposed protection barriers to be grounded to the chassis and labeled. New requirements to prevent driverless vehicle movement, particularly while charging, are additional things to consider under the new standard, especially when altering an OEM vehicle.
an F/CMVSS 305 test report, it is certainly anticipated. Therefore, it would be prudent to include the F/ CMVSS 305 test when testing a hybrid vehicle to F/CMVSS 301. There may be some additional cost, but testing for F/CMVSS 305 is also required by law in the United States and Canada. Furthermore, the demand to produce fuel efficient adaptive conversions will likely continue to rise in the adaptive
that some new vehicles may already comply with the new standard 305. Therefore, a note of caution to U.S. dealers (modifiers) to take care not to render inoperative some of the new safety requirements for normal vehicle operation and re-fueling when performing non-structural modifications on OEM and altered vehicles. The new final rule can be accessed at: Federal Register/Vol. 82, No. 186, September 27, 2017/Rules
Another upside of the new standard
vehicle industry alongside the OEM
305 is that hybrid alterers can still
industry, so now may be the time
combine F/CMVSS 305 crash testing
for alterers to begin planning and
with F/CMVSS 301 “Fuel System
prototyping for hybrids. It may be
305, Revision 5.
Integrity.” The NHTSA has confirmed
too soon to speculate, but it appears
Since F/CMVSS 305 is usually tested
that the crash test procedures of
that the added option to F/CMVSS
together with F/CMVSS 301 in the case
the two standards remain the same
305 of the protection barrier may
of hybrids, it is likely that NMEDA will
and that the tests do not apply to
provide an advantage over the other
be reviewing and posting standard 305
vehicles with a propulsion system of
two options when converting a hybrid
for hybrids along with standard 301
60 volts direct current (VDC), i.e., 30
gasoline/lithium-ion vehicle. The
where they are submitted together as
volts alternating current (VAC), or
other two options of isolating high
a combined test and it will certainly
less. On the electrical side, F/CMVSS
voltage sources or providing automatic
be in the near future that MQAP will
305 S5.2 still allows up to five liters
disconnect in case of a failure, could
be requesting compliance data for F/
of electrolyte spillage outside of
prove to be more be complex and/or
CMVSS 305.
the vehicle and zero spillage inside
costly.
---
the passenger compartment, up to
and Regulations or Transport Canada Technical Standards Document No.
George W. Hicks, P.E.
Traffic Accident Reconstructionist Modified Rehab Vehicle Inspector
4345 Teal Road Petersburg, MI 49270-9304 www.ingeniumservices.com
734.279.9345 tel 734.279.1788 fax gwhicks@umich.edu
Jul–Sep 2018
45
GUIDELINES GROUP TALK
Introduction The NMEDA Guidelines are a “living document” and are updated regularly to reflect changes in the industry. To make this living document come alive for your Service Department Team we suggest you take a single Guideline or a section of the Guidelines and use the Discussion Question Guide below as a part of your weekly team meetings. This cooperative-style learning exercise is in practice by some of our Dealer members. We suggest you adopt it too and realize the benefit of a more engaged and better informed workforce.
NATIONAL MOBILITY EQUIPMENT DEALERS ASSOCIATION - GUIDELINES
34 POWER GAS AND BRAKE SYSTEM Revised December 16, 2015 Purpose To outline the intended use and required function of Power Gas and Brake System.
Scope The NMEDA Guidelines are intended for use by the mobility equipment industry. NMEDA Guidelines do not supersede Federal, State or Provincial laws and guidelines or mobility equipment manufacturers’ installation procedures; the more stringent will prevail.
Definition: (See Appendix C) Requirements 34.1
Power gas and brake systems shall be installed in accordance with equipment manufacturer’s instructions.
34.2
The installation shall be performed or supervised by a technician trained and certified by the equipment manufacturer.
34.3
All equipment installed shall comply with SAE J2603 and applicable FMVSS/CMVSS standards.
34.4
A power gas/brake and control system shall only be installed when recommended by a qualified Driver Rehabilitation Specialist.
34.5
Proper position of the control interface shall be determined and positioned by the mobility equipment installer, the Driver Rehabilitation Specialist and client. This may require a follow-up fitting and adjustments. Final fittings should be coordinated with the Driver Rehabilitation Specialist.
34.6
Power gas and brake hand controls, when prescribed, shall meet the following requirements: •
The power gas and brake system shall have a backup system, which automatically engages in the event of a power failure in the primary system (i.e., engine failure, belt slippage/breakage, or engine vacuum loss).
•
The power gas and brake backup system shall give an audible and visual warning when activated.
34.7
When an accelerator/brake pneumatic system is prescribed: •
All pneumatic lines shall be routed within the vehicle and protected from damage or other deterioration caused by sharp edges, weather, etc.
34.8
46
All connections must meet General Electrical Specifications as stated in Section 6.
NMEDA Circuit Breaker
A Complete Discussion Guide for Your Service Department Team Meetings Guideline 34 Power Gas and Brake System in Plain English Purpose: The purpose of guideline 34 power gas and brake system is to stress the importance of following all the steps in detail during modifications or installations. It is also important to point out the potential level of simplicity or complexity of a specific modification, change, addition, or deletion. Compliance and safety are of the utmost importance at all times. One way to comply is to use a vendor supplied certified product. Mobility dealers should be aware there may be liability issues in case of accident(s) resulting in personal injury and/or property damage.
Scope: The NMEDA Guidelines are intended for use by the mobility equipment industry. NMEDA Guidelines do not supersede federal, state or provincial laws and guidelines or mobility equipment manufacturers’ installation procedures. Individual mobility companies may also have their own preferred policies and procedures, the more stringent will prevail. The information in this guideline provides awareness and possible implications when working with high and low tech devices in motor vehicles.
Definitions: Aftermarket: Components used to modify a motor vehicle after the vehicle is purchased from the OEM . Accessory Controls: Switches regulating the environment of the vehicle (i.e., heater, air
Try This Plan: STEP-BY-STEP GUIDE FOR SERVICE DEPARTMENT TEAM MEETINGS --------------------------1. Read the Guideline(s) out loud to your Service Department during your team meeting. 2. Ask the Discussion Questions (when provided) one by one and let your team discuss openly. 3. Keep your entire team engaged and thinking by asking open questions that can’t be answered with just “yes or no.”
conditioning, power windows, radio, etc.). Backup System: A reserve or substitute source of energy in the event of a failure in the primary equipment (gas and/or brake). Booster: An auxiliary braking component for increasing force, power, pressure or effectiveness.
4. Try to act on or implement any good ideas your team
Certified Driver Rehabilitation Specialists (CDRS): An individual who has obtained the
produces and reward
necessary knowledge base and experience in the field of driver rehabilitation and who
them, if appropriate.
has successfully obtained and maintained certification. FMVSS/CMVSS: Federal Motor Vehicle Safety Standards - Regulations to which manufacturers of motor vehicle and equipment items shall conform and certify compliance: US Standards: www.nhtsa.dot.gov/cars/rules/standards; 1-888-327-4236 Canadian Standards: www.tc.gc.ca/eng/acts-regulations/regulations-crc-c1038.htm; 613-990-2309 Gear Shift Extension: A device that attaches to the OEM gear selector and offers additional leverage for shifter operation. High Technology (“High Tech”) Devices: are those that meet the following conditions: 1) Devices capable of controlling vehicle functions or driving controls, and 2) operate with a designed logic system or interface/integrate with an electronic system of the vehicle. An interlock that interfaces with a logic system via a splice connection is classified as high tech; plug and play is considered low tech. Horizontal Steering: A modification that enables a steering wheel to be adjusted in a horizontal position. Hydraulic: Operated by the resistance offered or the pressure transmitted when a quantity of fluid (oil or water) is forced through a comparatively small orifice or through a tube. Interlock: A device or arrangement by means of which the functioning of one part is controlled by the functioning of another. An interlock that interfaces with a logic system via a splice connection is classified as high tech; plug and play is considered low tech.
Continued on next page Jul–Sep 2018
47
GUIDELINES GROUP TALK (CONT.) Joystick Control: A steering input device using a single upright post, completely moveable in up to two axes, to control primary vehicle functions. Left Foot Accelerator: A device installed in a motor vehicle to the left of the brake pedal to allow the operation of the accelerator pedal by the left foot of the driver. Low Effort Braking: A modification to the OEM power brake system that reduces pedal effort approximately 50%. See Reduced Effort Braking. Low Technology (“Low Tech”) Devices: These are all other devices or modifications that do not meet the definition of High Technology devices or modifications. Manual Hand Controls: A device to operate the accelerator and/or brake on a vehicle manually, using the driver’s hand rather than the driver’s foot. Manual Parking Brake Extension: A handle, which enables the driver to set the parking brake with their hand. Minimal Effort Braking: A modification that reduces the brake control (e.g. pedal, hand control) force to below 7 foot-pounds. Make Inoperative Exemption: NHTSA prohibits companies from rendering inoperative vehicle features that affect the compliance of the vehicle to motor vehicle safety standards. Due to the nature of our business, the make inoperative prohibition has been amended to allow modifications of some vehicle components/systems covered by FMVSS. The exemptions are very specific and are not to be considered all-encompassing and usually apply only to certain portions of the respective Federal Motor Vehicle Safety Standard (FMVSS). Penalties for failing to adhere to exemption are severe, up to and including civil liabilities. Most modifications will need to have a Make Inoperative disclosure form filled out and a label affixed to the vehicle. There will be very few instances when a form is not required. Original Equipment Manufacturer (OEM): A vehicle manufacturer who performs all manufacturing operations on a motor vehicle up to the point that the vehicle is certified as complying with all applicable Federal Motor Vehicle Standards. (Most commonly referring to Ford, GM, Toyota, Chrysler, etc.). Pedal Extensions: Devices mounted to the brake and/or accelerator for use by a short stature driver. See also Powered Pedals. Plug and Play: An electronic device specifically designed for the application that does not require any modification to any harness. Powered Controls: Vehicle controls operated by an auxiliary source (i.e., electric, hydraulic, or vacuum diaphragm) reducing the necessary amount of strength needed by the operator. Powered Gas and Brake Systems: A device which uses power from an energy source of the vehicle to supplement the force and motions made by the driver to control acceleration, velocity, and braking of a vehicle. Powered Pedals: A device to vary the fore and aft position of the vehicle pedals. Powered Gearshift Selector: A control activating the transmission gear selection by a switching device. Powered Parking Brake: A powered device to set and release the OEM parking brake electrically. Primary Controls: The controls of the vehicle governing movement and direction (i.e., acceleration, braking and steering). Reduced Effort Braking: A modification to the OEM power brake system that reduces pedal effort. This term includes both low effort brake systems and zero effort brake systems. See Low Effort Braking. See Zero Effort Braking. Remote Steering: A second steering system mounted in an alternate location to the OEM system Secondary Controls: All motor vehicle controls with exception of primary controls. See Primary Controls. Shall: Required or compelled that there be no deviation. Should: Advised. Implies noncompliance with the specific recommendation is permissible, variations acceptable. Steering Device: Apparatus attached to the vehicle steering wheel to aid in turning the steering wheel. Including but not limited to:
Knob: A steering wheel device with a knob type grip.
Tri-Pin: A steering wheel device with three upright pins to stabilize the hand and wrist of the driver.
U or V Grip: A steering wheel device with two vertical pins to stabilize the hand of a driver.
Cuff: A steering wheel device with a curved oval shape that fits around the hand of a driver.
Amputee: A steering wheel device that integrates with a driver’s prosthesis.
Custom: A steering device designed for a specific application or driver.
Palm: A steering device that wraps over the top of the hand.
Zero Effort Braking: A modification to the OEM power brake system that reduced pedal effort approximately 95%. See Reduced Effort Braking or Low Effort Braking.
48
NMEDA Circuit Breaker
Requirements 34.1
Power gas and brake systems shall be installed in accordance with equipment manufacturer’s instructions. NMEDA Guidelines do not supersede Federal, State or Provincial laws and guidelines or mobility equipment manufacturers’ installation procedures; the more stringent will prevail.
34.2
The installation shall be performed or supervised by a technician trained and certified by the equipment manufacturer. It is best to have a manufacturer trained technician with a current/up to date certification perform the installation.
34.3
All equipment installed shall comply with SAE J2603 and applicable FMVSS/CMVSS standards. SAE J2603 establishes a uniform procedure for assuring the manufactured quality, installed utility and performance of automotive powered gas/brake controls other than those provided by the vehicle manufacturer (OEM). These products are intended to provide driving capability to persons with physical disabilities. These products function as adaptive modifications to compensate for lost or reduced function in the extremities of the driver. Powered gas/brake control systems are not only designed to transfer foot functions to the hands or from one side of the body to the other, but to supplement by power, other than by the driver’s own muscular efforts, the force output of the driver. This document is applicable to mechanical and electrical products intended by the manufacturer to meet the following criteria. • Operated by a vehicle driver with a physical disability. • Substitutes for the use of OEM vehicle accelerator and brake pedals, yet retains the OEM pedals for use by nondisabled drivers. • Output of the powered gas/brake device is applied to the OEM brake and gas assembly in order to change the force or range of motion required of the disabled driver. • All sections of J2603 are applicable to Group A primary controls.
34.4
A power gas/brake and control system shall only be installed when recommended by a qualified Driver Rehabilitation Specialist. A CDRS is an individual who has obtained the necessary knowledge base and experience in the field of driver rehabilitation and who has successfully obtained and maintained certification
34.5
Proper position of the control interface shall be determined and positioned by the mobility equipment installer, the Driver Rehabilitation Specialist (CDRS) and client. This may require several follow-up fittings and adjustments. Final fittings should be coordinated with the Driver Rehabilitation Specialist for a final check over. It is best to schedule a date with a CDRS as soon as possible to prevent any delivery delays to the client. A CDRS schedule is usually filled quickly.
34.6
34.7
34.8
Power gas and brake hand controls, when prescribed, shall meet the following requirements: • The power gas and brake system shall have a backup system, which automatically engages in the • event of a power failure in the primary system such as engine failure, belt slippage/breakage, or engine vacuum loss. Depending on the type of powered gas and brake system used, backup systems could consist of a battery, hydraulic pump, or pneumatic pump. • The power gas and brake backup system shall give an audible and visual warning when activated. A warning light is usually mounted on the dash area in easy view of the driver. A buzzer is mounted in addition for the audible warning. When an accelerator/brake pneumatic system is prescribed: • All pneumatic lines shall be routed within the vehicle and protected from damage or other deterioration caused by sharp edges, weather, etc. A protective loom or similar product should be used to protect all lines from damage. All connections must meet General Electrical Specifications as stated in Section 6 of the NMEDA Guideline Manual
Jul–Sep 2018
49
CANADA PRESIDENT’S MESSAGE focused that we don’t always consider
being undertaken.
the possibilities. This is true of many
I was at a community home show
vendors in our industry, NMEDA
when a person came up to me to
members or not.
ask about a wheelchair accessible
In the current legislative environment
conversion and what it would cost
here in Canada, only in selected regions do there exist requirements compelling membership in our association. In these regions, QAP has become the accepted standard for vehicle modifiers. Organizations that once proudly identified as NMEDA QAP have ceased to renew and dropped out of QAP. The most common reason given has been that with there being
The More That Things Change, The More They Stay the Same
no local requirement, and with non-
By David Parton
any training is being provided or
I
’d like to continue a theme from my last submission, The more that things change, The more they
stay the same.The reasons for our
install driving modifications, the input cost to maintain QAP standards places them in a less than competitive position.
information I asked him about his situation. I was informed that he had a much less expensive solution to transporting his wheelchair-bound spouse. He had gone to a discount hardware retailer and purchased a set of ramps for rolling a motorcycle into a truck. He used them to push his wife up into the mid row of his Chevy minivan. He then took out his red ratchet straps and using the hooks on the wheelchair frame and using the seat mounts from the removed seats secured the wheelchair to the van. I asked him about how his spouse was secured into the wheelchair, and I was told she has a wheelchair attached
We need to have concerted effort
lap belt. I asked about a shoulder belt
taken to correct this legislative gap:
and he told me that she has a feeding
the fact that in this country, we can
tube so a shoulder belt was out of the
have vendors who answer to no
question so he just tilts her chair back
required standards. Technicians are
so she will be safe and secure.
tasked with performing jobs, at times, with no training, and no competent authority checking or verifying that required. This is an extreme position and hopefully not common or the norm, but how does anyone know that no QAP means no required standards, no verification, no testing?
“Safe” and “secure” are not terms I would apply to this homegrown transport solution. The ratchet straps are wholly insufficient, the chair has no securement locations on it, transporting anybody while in tilt is a waiting disaster, and wheelchair seatbelts are for positioning only; they will not do anything but ensure
association to exist, yea the driving
We see individuals undertaking
a separated lower spine in the event
need that should motivate us, is the
patently dangerous home-built
of any type of crash this van may find
safety and security of the people
modifications to their vehicles, so they
itself involved in.
we serve along with the rest of the
can transport their loved ones around.
motoring public who share the roads.
Catastrophe is around every corner, it
Perhaps at times we are so driven by
50
members being able to supply and
him. After sharing some general
should make us lose sleep at times.
There are a number of organizations that share common concerns, and have shared values, and are intent on
the needs we address on a regular
There need to be, and must come to
safety and logical solutions. We all
basis that we overlook the greater
be, standards for installers and home
seem to be toiling away with often
good. It is not with intent that we fail to
made solutions need to be stopped
common purpose, but we are not
recognize the dangers, we are just so
before more people fall victim to the
working together or finding common
honest but ill-conceived solutions
ground.
NMEDA Circuit Breaker
We have begun several initial
We have the largest single cohort
Personally, I drive with a stick shift,
initiatives to help find common
ever, making their way inexorably
because that is just “how I roll.” I hate
ground and positive legislative change
into the grey hair generation. We
nanny solutions and will continue to
to drive us forward with safety of all
need our federal and provincial
order and drive vehicles that have
on the roads as our common goal.
authorities to recognize the unique
no pesky interferences like proximity
Remember that in the early 1960s
needs and demands of this cohort.
sensors.
seatbelts were an option on the cars
Baby Boomers do not accept age
we drove. Shoulder belts were clipped
limitations and will demand solutions
We need to encourage all vendors in
to the ceiling of cars when they
to keep them living life on their own
appeared in the late 60s.
terms. Yes, there are amazing
“
our industry to join our association because they actually need NMEDA, and we need to show them why. Yes, it is to protect ourselves from
We need to encourage all vendors in our industry to join our association because they actually need NMEDA, and we need to show them why...safety and concern for the public should be our highest purpose.”
questionable litigation, but safety and concern for the public should be our highest purpose. We have a compelling story to tell, and we need to join with any and all of the organizations who share our concerns, and find common ground to move all of our positive agendas forward.
Today, we have rear facing car seats
self-driving innovations coming out
and securements are standard in all
with increasing pace. Those solutions
vehicles. Not many years back, car
need to be delivered with safety in
seats were not common or required
mind, for all concerned.
---
legislatively.
MGA Research Corporation
Discover the MGA Advantage
FMVSS 207/210 &SAE J2249
Seating System, Seat Belt Anchorage and Wheelchair Anchorage Testing Experts.
Test with the Best: We are proud to serve the industry for over thirty years.
| email: david.winkelbauer@mgaresearch.com | phone: (262) 763-2705 | web: mgaresearch.com | Jul–Sep 2018
51
NMEDA MANUFACTURER MEMBERS Able Motion Mobility 2200 Executive Ave., Suite A Myrtle Beach, SC 29577 888-450-3994
Ford Motor Company 777 Woodward Avenue, Ste 500 Detroit, MI 48226 313-202-6342
Q’Straint / Sure-Lok 5553 Ravenswood Rd., #110 Ft. Lauderdale, FL 33312 954-986-6665
Ace Mobility LLC 9850 E. 30th Street Indianapolis, IN 46229 317-241-2444
Freedman Seating Company 4545 W. Augusta Blvd. Chicago, IL 60651 773-524-2440
Revability 1655 Wall St. Salina, KS 67402 620-314-3053
Adaptive Mobility Systems 2072 N. Bibb Drive Tucker, GA 30084 770-674-0776
Freedom Motors, Inc. division of Savaria 2 Walker Drive Brampton, ON L6T 5E1 905-799-5545
Revability 8105 Big Lake Road Clarkston, MI 48347 248-620-4200
Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 866-641-0419 AMF Bruns of America 1797 Georgetown Road Hudson, OH 44236 877-506-3770 AOI Electrical 9650 East 148th Street Noblesville, IN 46060 800-480-6680 B & D Independence 1024 Empire Street Mt.Carmel, IL 62863 618-262-7117 BraunAbility P.O. Box 310 Winamac, IN 46996 800-843-5438 Bruno Independent Living Aids 1780 Executive Drive Oconomowoc, WI 53066 262-953-5396 Crescent Industries 191 Washington St. Auburn, ME 04210 207-777-3500 Driving Systems, Inc. 16139 Runnymede St. Van Nuys, CA 91406 818-782-6793 E.Z. Lock 2001 Wooddale Blvd. Baton Rouge, LA 70806 225-214-4620 Fiat Chrysler Automobiles 1000 Chrysler Dr. Auburn Hills, MI 48326 800-255-9877
52
NMEDA Circuit Breaker
Golden Mobility & Rehab 3150A Faithfull Avenue Saskatoon, SK S7K 8H3 306-242-9060 Harmar Mobility 2075 47th St. Sarasota, FL 34234 800-833-0478 KEMPF 1245 Lakeside Dr. #3005 Sunnyvale, CA 94085 408-773-0219 Mahadev Metal Works 11071 Bridgeport Rd. Unit 124, 125 Richmond, BC V6X 1T3 604-270-3317 Malley Industries, Inc. 1100 Aviation Avenue Dieppe, NB E1A 9A3 506-859-8591
Vantage Mobility International 5202 S. 28th Place. Phoenix, AZ 85040 800-348-8267 Veigel North America, dba Mobility Products Design 51277 Celeste Drive Shelby Twp, MI 48315 586-843-3816
Sure Grip Hand Controls 4850 Rt. 2 Hwy Upper Kingsclear, NB E3E 1P8 506-363-5289
Wells-Engberg Co., Inc. 202 Second Street Kewaskum, WI 53040 800-642-3628
Toyota Motor Sales, USA, Inc. 19001 S. Western Ave. Torrance, CA 90509-2714 310-468-0469 Transfer Flow, Inc. 1444 Fortress St. Chico, CA 95973 530-893-5209 Trilift 8021 Langdon Ave. Van Nuys, CA 91404 818-778-6709
Paid Advertisement
Manufacturing Production Services Corp. 2222 W. Enterprise St. Escondido, CA 92029 800-243-4051 Mercedes-Benz USA 8501 Palmetto Commerce Pkwy. Ladson, SC 29456 843-666-4333 Move Mobility, Inc. 465 Lucas Avenue WInnipeg, MB R3C 2E6 204-783-8267 Nor-Cal Vans, Inc. 1300 Nord Avenue, Suite 125 Chico, CA 95926 866-892-0150 Pride Mobility Products Corp. 182 Susquehanna Avenue Exeter, PA 18643 570-655-5574
Winter 2011
52
NMEDA ASSOCIATE MEMBERS ASSOCIATES ALABAMA
Jennifer Nordine 1414 W. Broadway #218 Tempe, AZ 85282 480-449-3331
Tiffany Heck 3425 S. Clarkson Street Englewood, CO 80113 303-789-8237
Glenn Gullo 5914 Jet Port Industrial Blvd. Tampa, FL 33634 813-890-8809
Lou Klein 8933 Green Chase Drive Montgomery, AL 36117 941-726-2220
Katalyn Koloseike 7975 S. Autoplex Loop Tempe, AZ 85284 480-598-2383
Sarah Davidson 3425 S. Clarkson Street Englewood, CO 80113 303-789-8117
Lou Klein 22519 Front Beach Rd. Unit 127 Panama City Beach, FL 32413 941-726-2220
Josh Forsman 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999
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CALIFORNIA
CONNECTICUT
Tom Matson 1020 Aileen Street Lafayette, CA 94549 925-299-1039
Myra Scott 55 Farmington Ave., 12th Floor Hartford, CT 06106 860-424-4863
Marla Popkin 101 W. Hill Street Inverness, FL 34452 305-803-7644
Paul Cooper P.O. Box 641 Montebello, CA 90640 323-855-1502
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Nathan Furris 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999 Tracey Kennedy 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999 Stephen Williams 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999 Brandon Adamson 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Chris Adkison 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Craig Rogers 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Cedrick Wallace 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 William Scott 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Jennifer Rogers 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 ____________________________
ARIZONA Carol Blanc, OTR L CDRS 755 E. McDowell Rd. Phoenix, AZ 85006 602-521-3072 Jason Strowmatt 11020 Katy Freeway Houston, AZ 77043 713-446-4628 Jillian Gubanich 1414 W. Broadway #218 Tempe, AZ 85282 480-449-3331
Lula Capuchino 3601 Marconi Ave. Sacramento, CA 95821 916-481-1300 Adam Grossman 2195 Larkspur Ln. #203 Redding, CA 96002 530-232-3260 Gregory Paquin 5140 Florence Ave., Unit C Bell, CA 90201 323-326-1383 Marcus Norton 1599 Broadway Ave. #337 Atwater, CA 95301 669-225-0063 Warren Vinzant 2419 Irma Way Castro Valley, CA 94546 510-317-1775 Stanton C. Saucier 6175 Melvin Avenue Tarzana, CA 91356 818-614-6149 Mike Zieman 3220 E. 59th Street Long Beach, CA 90805 562-272-7231 Penny M. Anders 1641 Borana St. San Diego, CA 92111 858-565-2437 ____________________________
COLORADO Barry Doyle 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218 Colleen Knoll 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218
WASHINGTON D.C. Ann E. Smith-William 102 Irving St. NW Washington, DC 20010 202-873-5965
Juliette Delgado 300 Hollywood Way Hollywood, FL 33021 954-579-3234 Danielle Barber 300 Hollywood Way Hollywood, FL 33021 954-265-7698
FLORIDA
Susan Rentz 100 W. Gore St., Suite 104 Orlando, FL 32806 407-920-7445
Lisa Crisalli 3936 SE 20th Ave Keystone, FL 32656 352-339-2039
Stephen Sundarrao 4202 E. Fowler Ave ENB 118 Tampa, FL 33620 813-974-5346
Judi Hamelburg 1031 Ives Dairy Rd. Suite 228 N. Miami Beach, FL 33179 305-770-0747
Dorothee Zuleger 2905 Abbey Ct. Winter Park, FL 32792 407-237-3099
Paul McGuckin 2500 NW 6 Street Ocala, FL 34475 352-622-4467
Lori Grismore, OTR/L 4001 E. Fletcher Ave. Tampa, FL 33613 813-396-0728
Elizabeth Powers 7305 N. Military Trail West Palm Beach, FL 33410 561-422-5604
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Dave Krieger 9315 Hunters Park Way Tampa, FL 33647 800-738-9967 Eilif L. Olesen 7325 Norwich Lane Clearwater, FL 33764 727-424-7485 Rod Synovec 219 Ashley Road Mascotte, FL 34753 407-716-0465 Janet Gardner 18908 Adams Country Way Lutz, FL 33559 813-631-9700 Carlos Abella 27553 Cashford Circle, Ste. 101 Wesley Chapel, FL 33544 813-631-9700 Ginger H. Le 27553 Cashford Circle, Ste. 101 Wesley Chapel, FL 33544 813-631-9700
GEORGIA Rajesh Pagadala 3586 Riverside Drive Macon, GA 31210 478-279-1885 Kathleen Allgood 6135 Roosevelt Hwy. Warm Springs, GA 31830 706-655-5031 Matt Abisamra 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7722 Dan Allison, MS OTR/L 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7763 John Anschutz 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7720 James Kennedy 2020 Peachtree Rd. NW Atlanta, GA 30309 404-367-1296
Jul–Sep 2018
53
NMEDA ASSOCIATE MEMBERS Brian Adkins P.O. Box 425 Grayson, GA 30017 770-676-7337
Kathy Kachanoski 1732 Timbercrest Dr. Columbus, IN 47203 800-841-4938
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Mary Follman 4740 Kingsway Drive Indianapolis, IN 46205 317-466-1000
IOWA Bill Siebert 56504 Gillen Avenue Glenwood, IA 51534 402-679-4058 Jeff Kromrie 6000 E. University Pleasant Hill, IA 50327 515-285-1000 Beth Stanek 1111 West San Marnan Drive Waterloo, IA 50701 866-550-4551 Perry Ressler 980 Hwy 18 East Britt, IA 50473 352-552-6674 ____________________________
ILLINOIS Anne Hegberg 26 W. 171 Roosevelt Road Wheaton, IL 60187 630-909-6080 Brandon Lesch 118 E. Madison Lombard, IL 60148 630-951-1714 Vince Bunetic 725 N. Belt West Swansea, IL 62226 866-366-7173 Chris Pagliarulo 9023 W. Dralle Road Frankfort, IL 60423 815-806-8248 James Wooldridge 500C South Lewis Lane Carbondale, IL 62948 618-453-2331
Suzanne Hardesty-Pritchard 4740 Kingsway Drive Indianapolis, IN 46205 317-721-8636
MASSACHUSETTS
David Yount 559 Hwy 10 South St. Cloud, MN 56304 866-581-3922 Sherri Johnson 2040 Frontage Road South Waite Park, MN 58387 877-327-3533
Eugene Blumkin 600 Washington Street Boston, MA 02211 617-204-3721
Mason Campbell 9531 Valparaiso Court Indianapolis, IN 46268 317-879-8940
Cabot Smith 100 Newark Street Haverville, MA 01832 978-374-4530
Eva Richardville P.O. Box 8978 Ft. Wayne, IN 46898 260-417-8399
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Mike Flotken 4 Kingston Manor St Louis, MO 63124 314-873-6814
MICHIGAN
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NEW JERSEY
KENTUCKY
Jan Jonkheid 2885 Sanford Ave. SW 41693 Grandville, MI 49418 888-959-6198
Brian Iadarola, OTR/L, CDRS 3937 Central Avenue Louisville, KY 40218 502-893-0050
Akbar Farahani 1133 E. Maple Road Troy, MI 48083 248-729-3010
MaryFrances Gross 4805 Hemlock Way Lexington, KY 40514 619-607-1142
Michael Blasius 26261 Evergreen Rd, Ste 300 Southfield, MI 48076 248-351-0149
Phillip Holmes 2035 Corbett Dr. Las Cruces, NM 88001 575-521-1006
Stacey Stevens 240 Hillsboro Avenue Lexington, KY 40511 859-351-6612
Patrick Zeiser 4965 E Beltline Ave NE, Ste 300 Grand Rapids, MI 49525 616-447-2293
Andrew Schneider 5600 Valle Allegre Road NW Albuquequre, NM 87420 505-710-2861
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George Hicks 4345 Teal Road Petersburg, MI 48270 734-279-9345
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LOUISIANA
Michael Shipp 1340 Mitcham Orchard Road Ruston, LA 71270 318-245-7361
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Rev. Julius Lee, CBT 2910 Seine Street New Orleans, LA 70114 504-450-4014
NMEDA Circuit Breaker
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MINNESOTA
Susan Fassett, CDRS, COTA 111 W. Jefferson, Suite 100 South Bend, IN 46601 574-647-2600
Brian Hinchman 1475 E. Woodfield Road Schaumburg, IL 60173 770-754-7339
54
Patrick DeNobrega 11311 McCormick Road Hunt Valley, MD 21031 443-798-7495
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Tricia/Mark Whitehouse 250 Milton St., #LL002 Dedham, MA 02026 781-329-6656
Lee Carricut 224 East Pinhook Rd. Lafayette, LA 70501 337-289-3004
Carmen Palanca 1156 Ridgeview Ct. Avon, IN 46123 317-660-6506
Elin Davis 4720 Montgomery Lane Bethesda, MD 20814 800-729-2682
Kerry Jones 26875 Church St. Edwardsburg, MI 49112 269-663-0226
Russell Schimmell, OTR CDRS 3701 Bellemeade Avenue Evansville, IN 74414 812-492-0645
Stephen Kedzuf 10 N. Locust Dr., Ste 7 Manteno, IL 60950 800-506-8960
INDIANA
MARYLAND
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Danton Lloyd P.O. Box 241 Okemos, MI 48805 517-349-7990 Kelby Lloyd P.O. Box 241 Okemos, MI 48805 517-349-7990 Robert Reid, Ed. S P.O. Box 241 Okemos, MI 48805 517-349-7990
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MISSOURI David Adams 334 Buckington Street St. Peters, MO 63376 636-294-1762
Gene Morton 1635 Marconi Road Wall Township, NJ 07719 732-539-5393 ____________________________
NEW MEXICO
NEW YORK Brian Burke 853 Broadway, Suite 2014 New York, NY 10003 862-686-0925 Royce Burns Sr. 258 Van Keuren Avenue Pine Bush, NY 12566 845-361-1244 Brian McLane 29 Rockefeller Blvd. Rensselaer, NY 12144 518-426-8850 Edmund Ippolito 95a Edison Ave. West Babylon, NY 11704 631-392-4050
NMEDA ASSOCIATE MEMBERS Gail Babirad PO Box 540 Kinderhook, NY 12106 800-987-2753
Meredith Sweeney OTR/L, CDRS 2050 Kenny Road, SUite 3300 Columbus, OH 43221 614-855-5600
Kristen Coupland 1952 Staffwood Road Johns Island, SC 29455 203-910-7100
Lou Dienhart PO Box 2106 Pfluerville, TX 78660 512-585-5911
Jurgen Babirad PO Box 540 Kinderhook, NY 12106 800-987-2753
Douglas Morr 7001 Buffalo Parkway Columbus, OH 43229 614-888-4160
Tom Jackman 1410-C Boston Avenue West Columbia, SC 29170 803-896-6080
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Pam Gabryel 1000 Elmwood Ave. Rochester, NY 14620 585-271-1894
Lynne Chapman 3543 Christie Blvd. Toledo, OH 43606 419-944-5012
Alan B. Simmerson CDRS 3602 Deerfield Drive Columbia, SC 29204 803-776-4000
Raanan Zidile 1642 Coney Island Avenue Brooklyn, NY 11230 718-414-2457
Chris Goebel VP 6150 Park Land Blvd. Cleveland, OH 44124 800-233-9878
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VIRGINIA
TENNESSEE
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Kevin Knable 1685 Anderson Highway Powhatan, VA 23139 804-594-7209
NORTH CAROLINA
OREGON
Cyndee Crompton 605 Cabaret Rd. McLeansville, NC 27301 336-697-7841
Juan Gonzalez 8750 NE Emerson Street Portland, OR 97220 503-251-3865
Mike Edwards 5501 Exec. Center Dr., Suite 101 Charlotte, NC 28212 704-568-8804 Mike Savicki 17615 John Connor Rd. Cornelius, NC 28031 704-905-9628 Calvin Brewer 4819 Emperor Blvd., Suite 400 Durham, NC 27703 919-475-7011 Dexter Warren 2720 North Main Street Newton, NC 28658 828-464-9738 Ryan Dulina 923 Stockbridge Dr. Suite D Monroe, NC 28110 704-839-0492 ____________________________
NORTH DAKOTA Lacey Maier 1116 Mustang Drive Bismark, ND 58503 612-615-3961
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PENNSYLVANIA Amy Lane OTR/L, CDRS 3600 Forbes Ave. at Atwood Suite 3010, Forbes Tower Pittsburgh, PA 15213 412-864-3068
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TEXAS Stephanie Cutlip 604 Hwy. 290 W., Suite 202 Brenham, TX 77833 979-337-5714 Benjamin Mundy 5150 Broadway #604 San Antonio, TX 78205 210-347-5006
Timothy P. Brant 1614 Debran Lane Johnstown, PA 15905 877-395-7011
James E. Glenewinkel 1116 E. Kingsbury Street Seguin, TX 78155 830-386-0446
Wesley Johnson 3960 Locust Grove Rd. Columbia, PA 17512 717-449-0089
Michael Courtney 5601 Montoya Drive, Suite B El Paso, TX 79932 915-584-0905
Lori Benner 30 Hope Drive, EC 130 Hershey, PA 17033 717-531-7444
Loree Rowan 805 N. Glenwood Tyler, TX 75702 903-597-5656
Brenda Bennett 4202 Peach Street Erie, PA 16509 814-833-2301
Ken Webb 1475 Avenue S, Suite 304 Grand Prairie, TX 75050 800-886-4926
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Chad Strowmatt 11020 Katy Freeway. #217 Houston, TX 77043 713-858-1582
SOUTH CAROLINA
OHIO
Bill Hayes 2011 Hampton Street Columbia, SC 29204 803-779-2011
Paul Musso 111 Stow Avenue, Suite 103 Cuyahoga Falls, OH 44221 330-928-7401
Tom Pisor 2020 Old Mountain Creek Rd. Greenville, SC 29609 864-416-1180
Debbie Szelestey 116 N. Jefferson St., 4th Floor Dayton, OH 45402 937-224-3033
Brigitte King, OTR/L, CDRS, CDI 701 Grove Road Greenville, SC 29605 864-455-4476
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Weaks MnKinney-Smith 10531 Timberwood Circle Suite E Louisville, TN 40223 502-855-4783
Eric Bradley 3135 TAMU College Station, TX 77843 979-845-7492 Sean Berry 3135 TAMU College Station, TX 77843 979-845-6375 Lance Bullard 3135 TAMU College Station, TX 77843 979-845-6153
UTAH Kevin Christensen 1595 West 500 South Salt Lake City, UT 84115 801-887-9532 ____________________________
Craig Baker 7400 Midlothian Richmond, VA 23225 804-918-9601 Mary Breister OT Dept. Box 476-1500 Fisherville, VA 22939 540-480-1103 ____________________________
WASHINGTON Jim Speer 23632 Hwy 99 F-130 Edmonds, WA 98026 425-922-0990 ____________________________
WISCONSIN Matt Erickson 10850 W. Park Place Suite 1200 Milwaukee, WI 53224 414-973-4300 Tim Schermetzler W. 7366 Flambeau Point Road Ladysmith, WI 54848 715-532-0327
CANADA ____________________________
BRITISH COLUMBIA Dean Robertson 3405 W 31st Avenue Vancouver, BC V6S 1X6 Canada 604-263-5218 Harry Baergen 1841 Swan Road Tsawwassen, BC V4M 0A8 Canada 778-888-2210 Lisa Kristalovich 4255 Laurel Street Vancouver, BC V5Z 2G9 Canada 604-734-1313
Jul–Sep 2018
55
NMEDA ASSOCIATE MEMBERS Larry Bowen PO Box 78095 Northside RPO Port Coquitlam, BC V3B 4X5 Canada 604-996-4893 cell ____________________________
MANITOBA Paul Murphy 6668 9 Hwy Selkirk, MB R1A 4G2 Canada 866-994-6559 ____________________________
NEW BRUNSWICK Maura Dulong, OT 800 Priestman Street Frederickton, NB E3B 0C7 Canada 506-452-5876 ____________________________
ONTARIO Tamalea Stone 1135 Lansdowne Street West Peterborough, ON K9J 7M2 Canada 705-741-7660 Melody Chamberlain #3 110 Davey Drive Orillia, ON L3V4G8 Canada 705-715-5850 Shirley Rolin 3230 Yonge, Suite 1822 Toronto, ON M4N 3P6 Canada 416-807-7155 Bob Nunn 6 Ridgeview Street St. George, ON N0E 1N0 Canada 519-740-4801 F. Lortie 68 Bloomfield London, ON N6G 1P3 Canada 519-495-9541 Joe Allen 200 North Service Road W. Unit 401 Oakville, ON L6M 2Y1 Canada 416-254-7237 Marie Zuzek 42 Sheppard Ave. East Suite #1113 Toronto, ON M2K 1B9 Canada 647-350-2144
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NMEDA Circuit Breaker
Nellemarie Hyde 100 Tempo Ave., Suite 330 Toronto, ON M2H 2N8 Canada 416-398-1035
Michel Morency 333 boul. Jean-Lesage C-4-21 Quebec City, QC G1K 8J6 Canada 418-528-3597
Shah Baqar 20 Linsmary Court Markham, ON L6E 1L2 Canada 416-419-3031
Jacques Bolduc 32 Duquet Ste-Therese, QC J7E 3B4 Canada 438-498-8448
André Amyot Place de Ville, Tour C 330 rue Sparks Ottawa, ON K1A 0N5 Canada 613-990-2670
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QUEBEC Kristian Thivierge 7005 Boulevard de Maisonneuve Quest Montreal, QC H4B 1T3 Canada 514-487-1891 Stephanie Bois 1300, boul. Cure-Labelle Blainville, QC J7C 2N8 Canada 450-437-6001 Dana Benoit 7005 boul de Maisonneuve W Montreal, QC H4B 1T3 Canada 514-487-1891 Alyssa Merilees 7005 boul. De Maisonneuve W. Montreal , QC H4B 1T3 Canada 514-487-1891 ext. 246 Minh-Thy Truong 7005 boul. de Maisonneve W. Montreal, QC H4B 1T3 Canada 514-487-1770 ext. 322 Nathalie Maertens 7005, boul. de Maisonneuve W. Montreal, QC H4B 1T3 Canada 514-487-1891 ext. 380 Agnés Buffet 2275 avenue Laurier Est Montreal, QC H2H 2N8 Canada 514-527-4527 Genevieve Turgeon 100 Du Landis Street Blainville, QC J7C 5C9 Canada 450-430-7981 Jean-Pierre Maurais 333 boul Jean-Lesage E-M-27 Quebec City, QC G1K 8J6 Canada 418-528-4281
SASKATCHEWAN Susanne Adamson, OT/CDRS 2180 23rd Avenue Regina, SK S4S 0A5 Canada 306-766-5427
INTERNATIONAL ____________________________
AUSTRALIA Jeff Watters PO Box 421 Montrose, Vic 3765 Australia 03-9762-2277 ____________________________
GERMANY Gregory Long M ED Paravan - Straße 5 - 10 72539 Pfronstetten - Aichelau Toll Free: 1-844-887-0723 +49 (0) 7388 - 999 5 909 ____________________________
IRELAND Gerry Merrick Floor 2, Block A Cookstown Ct. Cookstown Estate Road Dublin, Ireland D24WK28 +3530879894946 ____________________________
ISRAEL Adi Adler, CEO 58 Ha’Khermesh Haifa Israel 31000 972-390-3903 Moshe Ofek 58 Ha’Khermesh Haifa Israel 31000 972-390-3903 ____________________________
JAPAN Etsuo Horikawa 5-1-1 Nabeshima Saga City, Japan 8498501 80 3377 2588
The NEXT GENERATION Electronic Left Foot Accelerator
Technology Des igned to Help
The NEXT GENERATION of left foot accelerators has arrived. This paradigm shift in SAFETY now requires the driver to activate the left pedal prior to each use. In addition, a separate key is required to transfer function to the left accelerator pedal. There is no need to remove the device or engage a lockout system. The system always defaults to the right side accelerator pedal. This safety feature is important when other family members need to drive or when the vehicle is being moved by someone else such as a valet or service technician. Veigel has specifically designed the Electronic Left Foot Accelerator (ELFA) for safe frequent driver change with the upmost ease. We use only OEM proven circuits and accelerator pedals to ensure the highest quality and reliability of the entire system. If your mobility equipment dealer is concerned about installing left foot accelerators due to insurance or liability concerns, the Veigel ELFA may be the solution.
sales@veigel-na.com
(800) 488-7688
www.veigel-na.com
Jul–Sep 2018
57
DATES TO REMEMBER This calendar of upcoming events is provided as a service to NMEDA members. The Circuit Breaker cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.
Abilities Expo - Houston
August 3—5, 2018 (Houston, Texas) NRG Center, Hall E Visit www.abilities.com/houston for more info.
ADED Conference
August 10—14, 2018 (Richmond, Virginia) Richmond Marriott Downtown & Greater Richmond Convention Center Visit www.aded.net for more information.
Abilities Expo - Boston
September 21—23, 2018 (Boston, Massachusetts) Boston Convention & Expo Center, Hall A Visit www.abilities.com/boston for more information.
Closing the Gap Annual Conference
September 26—28, 2018 (Prior Lake, Minnesota) Mystic Lake Center Visit www.closingthegap.com for more information.
Abilities Expo - San Mateo
October 26—28, 2018 (San Mateo, California) San Mateo County Event Center Visit www.abilities.com/bayarea for more information.
SEMA Show
October 30—November 2, 2018 (Las Vegas, Nevada) Las Vegas Convention Center Visit www.semashow.com for more information.
ATIA Conference
January 30—February 2, 2019 (Orlando, Florida) Caribe Royale All-Suites Resort & Convention Center Visit www.atia.org/conference for more information.
NMEDA Annual Conference & Expo
March 5—7, 2019 Visit www.NMEDAAnnualConference.com for more information.
To have your information included in Dates to Remember, please submit at least 12 weeks before the event to katie.mcdonald@nmeda.org.
58
NMEDA Circuit Breaker
where you want in life
The BraunAbility Pacifica offers the uncompromised performance you deserve, from the Most Recommended Name in Mobility*
BraunAbility.com *Based on 2016 Dealer Service Technician Study
844.382.8134