BUSINESS JOURNAL OFFICIAL MAGAZINE OF NKY CHAMBER OF COMMERCE
NOVEMBER/DECEMBER 2021
SMALL BUSINESS FLAVOR LEGACY ACROSS GENERATIONS P 6 DUKE ENERGY SMALL BUSINESS RELIEF P 20 AFGHAN EVACUEES P 23
Shannon Schumacher, CBC
Account Executive, Kentucky Market
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CONTENTS
4 Chair's Letter 6 Legacy Across Generations 18 Welcome Back to Traveling 20 Small Business Grants 23 NKY Partners Ready to Welcome Afghanistan Evacuees to the Region 26 Around the Chamber 32 Ribbon Cuttings 36 Member Milestones 38 Upcoming Events
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ON THE COVER: The "Only on Sunday Chicken Sandwich" from Rich's Proper Food & Drink, one of this year's Duke Energy Foundation/NKY Chamber Foundation Small Business Grant recipients. Photo provided by Rich's. ON THIS PAGE: (Top) Laura Busse Dolan and Paul Busse. photo by Jason Ritter. (Middle) The Hot Honey Chicken Sandwich, photo provided by Rich's. (Bottom) Evacuees arriving at the airport, provided by Kentucky Refugee Ministries. SMALL BUSINESS | VOLUME 41 NUMBER 2
SMALL BUSINESS EDITION NOVEMBER/DECEMBER 2021 VOLUME 41 NUMBER 2
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CHAIR’S LETTER
GARREN COLVIN Chair, NKY Chamber President & CEO, St. Elizabeth Healthcare The changing of the seasons provides a natural opportunity for reflection – on all that our community has accomplished and all that we have on the horizon. We have endured significant change over the past two years whether personally, professionally, or both, but the dedication and commitment of our Northern Kentucky residents, neighborhoods, and businesses have let us emerge stronger than before. Now, more than ever, COVID has forced health onto the agenda of businesses throughout the nation and world. It is understandable that many business leaders can’t wait to get back to “normal” but a continued focus on health can deliver lasting economic benefits for our business community and our entire region. Just as it is St. Elizabeth Healthcare’s vision to lead the communities we serve to become the healthiest in America, we believe this is applicable to any industry. By prioritizing
health as a cornerstone to business strategy, collectively, we can help children succeed in education and adults reach financial stability. Children can't learn when they're sick, and adults need good health to maintain steady employment and financial independence. It is simple – good health is good business. This philosophy can help create a more vibrant and successful region for not only our generation, but for the generations who follow. I encourage everyone to reflect on how you can help integrate this into your own business strategies or those of your employer. Some of the immediate steps could include getting vaccinated against the flu and COVID, partnering with local organizations to help address food insecurities, or exploring health programs that can support team members in leading a healthier lifestyle. Good health is one aspect to how we unite and support a robust Northern Kentucky economy, which is one of the three strategic imperatives of the NKY Chamber. The other two strategic imperatives that will undoubtedly enhance the vitality of the region include growing, attracting, and retaining world class talent and building an inclusive business
The NKY Chamber's 3 Strategic Imperatives Growing, attracting & retaining world-class talent
By prioritizing health as a cornerstone to business strategy, collectively, we can help children succeed in education and adults reach financial stability.
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community. As you read through the Journal, you will learn and see how these imperatives are coming to life after just a few short months since announcing our new strategic plan. These pages will include stories and personal anecdotes of the impact, support, and growth of our local businesses, both large and small, and how numerous Northern Kentucky organizations are helping to support and welcome Afghan evacuees into our community. In addition, I hope you will be able to join us on December 16 for the NKY Chamber’s Annual Dinner where we can all Raise Our Spirits to toast to the achievements of the business community and those who are making an impact for our region. With the holidays quickly approaching, I hope you remain safe, healthy, and connected to those you love. Thank you for everything you do to help make Northern Kentucky an even better and healthier place to live and work. Gratefully yours,
Uniting the NKY region to advocate for an improved economy Building an inclusive business community
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NORTHERN KENTUCKY BUSINESS JOURNAL
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Legacy Across Generations
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NORTHERN KENTUCKY BUSINESS JOURNAL
Examining how five Northern Kentucky families are spreading their love of their craft across multiple generations By Tabari McCoy Scooter Media
IT IS SOMETHING EVERY BUSINESS seeks to establish, to be recognized for and pass along from one generation to the next. “It” is legacy, which by its very definition involves the idea of a gift or event from the past, typically from a predecessor with whom they share a connection. Northern Kentucky is rich with businesses carving out their own legacies, many of which are doing so across multiple generations. While unique in their respective businesses, these five – Applied Imagination, Baker Stamping, Earl Franks Sons and Daughters, Riegler Blacktop and Steinhauser – share commonalities that continue to result in success. In examining these commonalities, we see a foundation grounded in the region’s number one resource: Innovators with foresight to adjust when necessary and utilize potential (both in talent and industry) to ensure their legacy thrives from one generation to the next in the region they call home. See how these multi-generational businesses are continuing to honor the past while building their own legacies today...
PICTURED: The Enid A. Haupt Conservatory at New York Botanical Garden photo courtesy of Applied Imagination. SMALL BUSINESS | VOLUME 41 NUMBER 2
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LEGACY ACROSS GENERATIONS
Applied Imagination Alexandria, KY | Founded 1991 INTERESTING FACT Former New York Citya Mayor Michael Bloomberg once declared the New York Botanical Garden – where Applied Imagination’s garden railway displays were featured – one of the five best things for families to see during the holiday season. COMPANY HISTORY Founded by Paul Busse after years of building garden railroads in outdoor spaces, Applied Imagination specializes in creating award-winning public garden railway displays nationwide. Laura Dolan, Busse’s daughter, took over as company president in 2017. The company builds displays in multiple locations across the country throughout the year. FAMILY BUSINESS Despite growing up often assisting her father on his various projects, Dolan had no intention of taking over the family business. In fact, she was happily in the throes of a burgeoning career in advertising, only to unexpectedly be hit with her father’s diagnosis of Parkinson’s disease. Helping out more and more following the diagnosis, Dolan remembers her father “Sat me down one day, saying ‘I think you're the only one who can do this – would you be willing?’ I thought long and hard about if that was really what I wanted to do, and the answer was ‘yes.’” This led to her “switching gears” to take over the company, which she happily says is a decision she loves. “I think it's deeply embedded in my DNA from just being a little girl and growing up alongside of my dad,” she says. Whenever asked which was his favorite job, Dolan’s father always answered, “the next one.” To honor those roots and that mindset, Dolan and the company continually challenge themselves forward. Asked what advice she would give to someone who is considering whether to stay with a family business or venture out on their own, her answer was simple: If you like what you do, you’ll love your job like you do the family with whom you work – especially if they trust you to make their legacy your own. “You should wake up in the morning excited to go and do that thing, with what interests you and what drives you to spend your time and earn your money. That is an incredibly important thing for everyone to remember,” Dolan says. “One of the greatest gifts that my father gave me was the autonomy to run (the company) like I saw fit. I think that's one of the biggest keys to our success, and why things are kind of going as well as they are, is because he's let me figure that out without too heavy of a hand.” NK Y PICTURED: (On the fold) Franklin Park Conservatory, photo by Jason Ritter; (page 9, top to bottom) Early photo of Paul and Laura, photo courtesy of Applied Imagination; Paul Busse, photo courtesy of Applied Imagination; Laura Busse Dolan at Franklin Park Conservatory, photo by Jason Ritter; Lower Manhattan at New York Botanical Garden, photo courtesy of NYBG. PAGE 8
NORTHERN KENTUCKY BUSINESS JOURNAL
SMALL BUSINESS | VOLUME 41 NUMBER 2
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LEGACY ACROSS GENERATIONS
Baker Stamping Wilder, KY | Founded 1899 INTERESTING FACT Baker Stamping is the oldest member of the Northern Kentucky Chamber of Commerce.
MULTI-SLIDE STAMPING
COMPANY HISTORY Founded by inventor and machinist William Baker, Edwin Hengelbrok was an investor in the business, taking over accounting and day-to-day operations around World War I. The company began manufacturing tubular products for the bedding industry as well as parts for lawn and garden, automotive, HVAC systems and more in the early 1950s under the leadership of Edwin Hengelbrok’s son, Edwin Jr. Jean Hengelbrok, wife of the late Edwin Jr., is the current president and CEO. FAMILY BUSINESS “We’ve looked out for our employees, we’ve gone the extra step to help them when they’ve needed help and as a result, they’ve always been there for us when we needed them,” says John Hengelbrok, Jean’s son and current vice president of operations, when asked how Baker Stamping has persevered for generations. “We’ve been successful at keeping employees for a long time. That also translates into their work ethic as they produce quality parts which has allowed us to keep and maintain customers for 20, 30 and even 40 years in some cases.” Hengelbrok credits the leaders of Boone, Campbell and Kenton counties (the current judges executive, in particular) for helping make the region conducive to multigenerational businesses such as his. “The fact that all three of them work together instead of trying to develop fiefdoms (and) think that rising water raises all ships, I think is great and that’s an attitude you see throughout the business community,” he says. “We’ve been extremely successful as an economic engine in this state and there’s a lot of pride in that.” While he also takes pride in Baker Stamping’s success, Hengelbrok is also happy he experienced a career outside of the company. He credits that for helping to prepare him to work in the family business and encourages others to consider walking the same path, if possible. “Before I came (to Baker Stamping), I was in management at General Motors, Kroger and Firestone,” he says. “If you want to get involved in a family business and be part of the next generation, you should have worked elsewhere before you come back so that you bring something to the table. You can say ‘Hey, I’ve seen other things and have been other places.’” Letting his children find their own path, however, may just be the reason the business continues should the next generation of Hengelbroks see fit for it to do so. “It will be their choice if they choose to do so and that question is definitely open,” he says. “They’ve all been exposed to it on some level, but their lives are their own, and I’ve not put any pressure on them to make them feel like they have to succeed in making this a fourthgeneration company.” NK Y
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TUBULAR STAMPING
METAL STAMPING
NORTHERN KENTUCKY BUSINESS JOURNAL
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LEGACY ACROSS GENERATIONS
MEET THE FAMILY
Earl Franks Sons & Daughters Covington, KY | Founded 1968 INTERESTING FACT Staff accountant Angela Billiter is one of company namesake Earl Franks’ 11 children. Of those 11, seven are still involved with the company to this day.
Angie
Brian
COMPANY HISTORY Existing as a small paint shop upon its opening, Earl Franks also sold wallpaper and flooring. Then he saw Covington undergo a turbulent period in the 1970s, leading him to adjust his operations, and focus strictly on flooring and offering standout customer service with his wife and children pitching in whenever and however they could. Today, the business is run by seven of his 11 children who are dedicated to offering the same level and options of service found at big box competitors while retaining a personal, family-run-business touch.
EJ
Jude
Kirk
Larry
Paul
Rose
Terri
Tim
FAMILY BUSINESS Ask Angela Billiter, Franks’ third-oldest child what has made Earl Franks successful for so many years and the answer is simple: A strong work ethic. “Dad had 11 kids that he had to feed, so he just got out there and worked. He had an 8th grade education. He did not have higher education, but he had a very strong faith and he just felt like he would survive – we all picked up on that,” says Billiter, who now serves as the accountant for the business that continues to bear his name. “Our children have worked through this business, going through high school and college, they've used this as a job for them. We have continued that strong work ethic.” Working is what Earl Franks continues to do on a weekly basis, offering customers everything from design service to installation of new flooring, chosen from the thousands of samples they keep in stock. Billiter says working with large corporate entities like St. Elizabeth Healthcare and diversifying company assets have helped the company survive rough times, just like when her father pivoted during the 1970s. With most of the company’s approximately 25 employees having been with the company for at least five years or more, a family vibe is inherently present at the Covington-based storefront, which has helped engrain the business in the community at large. “We all have boards we volunteer on – I am on Covington rotary board (and) I'm on the Behringer–Crawford Museum Board. My brother Earl coaches seventh grade basketball at St. Henry’s,” she says. “When you reach out to the community and you're involved in the community people know who you are, where you are and feel comfortable with somebody coming into their home. Northern Kentucky likes the fact that if they don't know us personally, probably somebody knows somebody that knows one of us.” NK Y PAGE 12
NORTHERN KENTUCKY BUSINESS JOURNAL
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LEGACY ACROSS GENERATIONS
Riegler Blacktop Florence, KY | Founded 1954 INTERESTING FACT A second and third-generation business, Riegler runs 17 crews a day on average to service more than 1,000 jobs annually. Vice President of Sales and Marketing, R.J. Riegler, says this has resulted in the company growing “400% in sales over the last decade.” COMPANY HISTORY “High quality work, competitive pricing and great customer care.” Those are the three tenets of the business founded by Len Riegler in Erlanger several decades ago. The company expanded to its current location in Florence in 1989, growing from its humble beginnings with two trucks and a farm tractor to upwards of 150 employees and 230 pieces of equipment during peak times. Ownership is now shared between five third-generation family members handling day-to-day operations. FAMILY BUSINESS Like Dolan and Billiter, Riegler Vice President of Sales and Marketing, R.J. Riegler, spent time away from the family business before rejoining several years ago, working as a high school algebra teacher and football coach. Saying his parents embraced the idea of trying something while you can “because you don’t always have the opportunity to seize it later,” he says each family member specializes in a different aspect of the business, which has helped in continuing its success. “It’s important that we each have our own sandbox we play in,” he says. In his view, the variety of services the company can provide for its customers in a region that is so friendly to multigenerational businesses has enabled to the business to thrive. “What's unique about us as a company is that we offer things all the way from designing the project, doing the civil engineering on it, getting it through planning and zoning and installing it,” Riegler says. “(Where) a lot of companies are done when they've finished (the original job), we maintain them all the way through their life until it's time to repave them again. We offer that as a benefit to those customers where they can have one person to work with through the life of their lot.” Riegler, who notes there are several families now employed with the company, says treating them like one of their own has made the greatest impact on its continued success. “We're a construction company that can not only tell them that they have an opportunity for advancement, but we can prove it by looking around. So out of our top 20 leadership positions in the company, 17 of them have been promoted from within,” he says. “We offer financial planning for them that we will pay for them to take … Those are things the employees notice. You must have a good atmosphere where people see it as a career and see that they have an opportunity to grow.” NK Y PAGE 14
NORTHERN KENTUCKY BUSINESS JOURNAL
PICTURED: (page 14) Three photos of Riegler at work. (this page, top) The Riegler family: (back row, left to right) Mike Riegler, Ryan Riegler; (second row from top) Ron Riegler, R. J. Riegler; (third row) Dan Riegler Jr., Christi Riegler; (fourth row) Dan Riegler Sr.; (this page, bottom) Riegler headquareters at sunset. All photos provided by Riegler Blacktop.
SMALL BUSINESS | VOLUME 41 NUMBER 2
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LEGACY ACROSS GENERATIONS
Steinhauser Newport, KY | Founded 1905 INTERESTING FACT A fourth-generation business owned by president and CEO Tara Halpin, Steinhauser was designated a “Best Workplace in the Americas” by the Printing Industries of America in 2019. COMPANY HISTORY Some people dislike being labeled; producing labels, however, has been the family business for founder Albert Steinhauser for more than 100 years. Now owned by his great granddaughter, Tara Halpin, Steinhauser specializes in pressure sensitive labels and shrink sleeves in various materials, working with several companies throughout the Midwest, south and east coast to service their consumer packaging needs. FAMILY BUSINESS Halpin needs only one word to describe how it has felt leading her family’s business in its fourth generation: Amazing. “It's the carrying on of the legacy of my family – my great grandfather, grandfather and my daddy – that's what gets me out of bed every morning to make them proud and to continue all the great work that they laid the groundwork for,” she says. “(That includes) taking care of our employees and customers, helping their businesses grow and giving back to the community and doing all the things that Steinhausers have done for generations.” She cites taking risks, communicating with others and surrounding herself with smarter people, many of whom are outside the family, for being keys to her business’ prolonged success. Likewise, mixing modern business methods while maintaining the core principles of her predecessors remains important to Halpin, who sees a picture of her father every time she enters her company’s conference room. “We have T-shirts that all our production team wears,” says Halpin. “Each one has a different quote from one of our forefathers on them to remember where we came from.” Halpin, however, is now focused on the future and making sure the company keeps heading in the right direction. “I'm beyond proud of what I have done with this company, and fourth generation companies don't last that long; I think only three percent of businesses get to the third generation,” she says. “The packaging printing industry is very male dominated. It makes me very proud to be a leader in that space and hopefully be an inspiration to other women in any industry that it can be done.” Achieving that goal, she says, requires the most important thing possible: A plan that fits your generation and that the next can also build upon. “Having a map of where you want to be and how you're going to get there – it takes a lot of work to do one very well. I've been the leader of this company for 15 years and last year (is when) I feel like we finally got a very strong strategic plan that was crystal clear,” Halpin says. “The next step to that is making sure that every single person in the company understands what their role is within that plan and that they have individual action plans. That gives us momentum moving into the next (phase) and everybody is engaged and excited about it.” NK Y PAGE 16
PICTURED: (Top) Tara Halpin, (Bottom) Trevor and Greg with the MPS Flexographic Press. Photos provided by Steinhauser.
NORTHERN KENTUCKY BUSINESS JOURNAL
PICTURED: (Top) Brandon on the Shrink Sleeve Seamer. (Middle) The Sales and Customer Service Team. (Bottom) The Finishing Shipping Team.
SMALL BUSINESS | VOLUME 41 NUMBER 2
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WELCOME BACK to TRAVELING
By Candace McGraw CVG Airport
OVER THE LAST DECADE, WE’VE COME a long way to change the conversation about CVG Airport to one of low airfares, carrier choice and – most importantly – regional growth and development resulting in $6.8 billion in annual economic impact. We’ve been thoughtful and strategic with our assets. We’ve worked hard to build traveler confidence and deliver a convenient and unforgettably positive experience. Thanks to your support and the support of our business partners, we experienced record-breaking local passenger growth for several years. While this growth has been celebrated, it resulted in some growing pains felt within our facilities, which we were working through. New construction and improvement projects were prioritized and have moved forward. And then the COVID-19 pandemic struck. This presented more challenges. Despite it all, we want to assure travelers that a seamless airport experience is our top priority as you return to traveling this holiday season and into 2022. We know there have been challenges along the travel journey. We’re working with our partners to improve every day. Here are just a few examples:
CONSTRUCTION/NEW RENTAL CAR FACILITY & TERMINAL EXPANSION: For several years now, we have been working on projects leading up to the opening of our new rental car center. More than $175 million has been invested in this project. That facility is now open, offering a more efficient rental car experience and an updated ground transportation center. Travelers no longer have to take a shuttle to the rental car lots since the counters and pick-up area are now connected to the Terminal. PARKING: Earlier this year, parking availability was limited. We now have several parking options open for travelers at various price points. We are also offering online, pre-paid reserved parking, as well as a frequent parking program. ACCESSIBILITY: We committed not just to fixing escalators and walkways, but, in some cases, even replacing them for increased reliability and efficiency. Across our Terminal Garage footprint and in the Terminal, these projects have taken several years, and we are now near completion. CONCESSIONS: We are continuing to bring in a unique blend of local offerings in both retail and food and beverage. We’ve added high quality vending machines for 24/7 food and beverage options. And we’re working with concession operators on new concepts and reopening your favorites as passenger travel returns. BAGGAGE CLAIM AND OTHER TERMINAL IMPROVEMENTS: Earlier this year, we replaced four baggage carousels and continue to improve the baggage system. Other mechanical upgrades in our Terminal facilities are in process; the airport is investing tens of millions of dollars in these critical systems. CELL PHONE LOT: For those picking up friends or loved ones from the Terminal, we opened a new entrance to the cell phone lot in July. We have repaved and restriped the lot, which is just minutes from passenger pick-up. We are committed to ensuring a safe and seamless customer experience at CVG while fulfilling our role as a regional leader and economic driver. Please visit our website at CVGairport.com/LetsGo to learn more about our focus on you, the traveler, and our continued commitment to improve your experience. NK Y
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NORTHERN KENTUCKY BUSINESS JOURNAL
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Duke Energy Foundation & NKY Chamber Foundation Award Small Business Grants Staff Contribution
GRANT RECIPIENTS Amerasia Cafe & Bar, LLC (Kenton) BomDia Massage & Wellness PLLC (Kenton) Colette Paperie (Boone) Danyelle’s Bellevue Tavern (Campbell) Galactic Fried Chicken LLC (Campbell) Greenline Salon (Kenton) Imaginations Abound Early Learning Center (Kenton) Japan-America Culture Exchange LLC dba Nagomi Japanese (Kenton) Kate’s Catering and Personal Chef Services (Campbell) Leadership Bridges LLC (Kenton) Reality Tuesday Café (Kenton) Red Bear Inc. (Boone) Rich’s Proper Food and Drink (Kenton) Spotted Yeti Media (Kenton) Taste on Elm (Kenton)
THE DUKE ENERGY FOUNDATION AND NKY Chamber Foundation partnered for the second year to provide grant funding to local minority-, women- and veteran-owned businesses. Nearly 100 businesses applied for the NKY Small Business Grants for Minority-, Women- and VeteranOwned Businesses. Fifteen businesses from across Northern Kentucky were selected for grants in varying amounts up to $10,000. “A thriving small business community is vital to our region’s recovery from the pandemic,” said Amy Spiller, president, Duke Energy Ohio and Kentucky. “These grants will help businesses owned by people of color, immigrants, women and veterans successfully move forward. We’re grateful for the Northern Kentucky Chamber’s continued partnership in supporting our small business community.” The program was open to qualifying businesses with 50 employees or less that are Duke Energy customers in Boone, Bracken, Campbell, Gallatin, Grant, Kenton
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and Pendleton counties. Applications were reviewed by a diverse panel of judges comprised of business and community leaders from a variety of industries, partner organizations and Duke Energy representatives. More than 160 businesses applied for the first round of the NKY Small Business Grants for minority-, womenand veteran-owned businesses in July 2020, with 17 local businesses receiving assistance. Leisa Mulcahy, Managing Director of GROW NKY and Vice President of Workforce at the NKY Chamber, says the grants will give underserved businesses in the region the chance to not just survive, but thrive. “As our local business community and the national economy continue to rebound from the impacts of COVID-19, it is imperative that the local businesses we support – especially those that are underserved – have the resources they need to endure and even flourish in this new economic landscape,” said Mulcahy. “The generous support of the Duke Energy Foundation enables the continued recovery of our economy and community.” NK Y
NORTHERN KENTUCKY BUSINESS JOURNAL
Grant Recipient Member Spotlight Leadership Bridges Assuring Success for Leaders and the Organizations They Serve
Company at a glance: A woman-owned business in a predominantly male industry, Covington-based Spotted Yeti is a media company that produces videos and builds strategies designed to help its clients increase reach and engagement by leveraging audience insights. Telling stories creatively through video, Spotted Yeti offers a full range of services from preproduction, shooting and editing, file management and backup. How they will use their grant: The company purchased a new space in 2019 with the plan of expanding its production services, only to see those hopes dashed by the COVID-19 pandemic which halted much of their work. Now back to operating at prepandemic level and having sacrificed savings during the height of the pandemic, the company plans to use its Duke Energy Foundation funds to purchase a new server. This will enable more efficient work, allow for better remote productions and increase overall operational efficiency as the company continues its growth.
Company at a glance: Hailing itself as “The proper place for food and drinks,” Rich’s Proper is located in the heart of downtown Covington specializing in cocktails and seafood with a Southern Creole influence. Located inside the space that was once home to Rich’s Gruen Watches (whose 20-foot sign still hangs off the side of its space), the eatery and bar features a staff composed mainly of Covington residents and sources from local farms, earning its Kentucky Proud certification. How they will use their grant: Having taken multiple measures to ensure the health and safety of both its patrons and customers during the pandemic, Rich’s Proper plans to use the money from their Duke Energy Foundation grant to increase its visibility in the form of new vinyl electric, signage on its windows, logo tents for outdoor events and a new stove.
SMALL BUSINESS | VOLUME 41 NUMBER 2
Company at a glance: Strategy. Leadership. Governance. Operations. These are the four areas Leadership Bridges specializes in, working almost exclusively to provide consulting services to nonprofit leaders and their organizations. Leadership Bridges will use the funds from this grant to achieve partner status with the nationally recognized and respected Five Behaviors and DiSC (Dominant, Influential, Compliant, Steady) personality assessment. How they will use their grant: Like many businesses, the COVID-19 pandemic impacted the nonprofit sector in 2020, impacting Leadership Bridges’ ability to provide training to organizations facing severe economic downturns. Joining a national partner network certified in Five Behaviors consulting and DiSC assessments will add tools, revenue and marketing support to Leadership Bridges consulting practice by expanding its services (and potential customer base).
Company at a glance: Kate’s Catering and Personal Chef Services has worked tirelessly to provide safe and healthy meal services in the wake of the challenges that have been a constant presence throughout the current pandemic. As a completely custom caterer, the company has no preset menus or packages, resulting in varying budgets from one client to the next based on their needs. How they will use their grant: Kate’s Catering has shifted throughout the pandemic to create food service solutions that meet these desires while adhering to local, state and national regulations, even creating individual boxed meals for a wedding of 300 guests. The Dayton-based operation plans to use their Duke Energy Foundation grant to provide bonuses for its hardworking employees with the remaining funds to be allocated for marketing and onboard of additional staff to ease existing team members’ workloads.
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NKY Partners Ready to Welcome Afghanistan Evacuees to the Region Kentucky Refugee Ministries reopens its Covington office, while Horizon Community Funds is accepting donations for its Afghan Evacuees Fund By Amber Potter Scooter Media
AFGHAN EVACUEES WILL BE JOINING THE NKY COMMUNITY IN THE COMING weeks, and a coalition of Northern Kentucky partners are ready to welcome the displaced refugees to the region as part of the Afghan Evacuee Welcoming Plan for NKY. The Northern Kentucky of Chamber of Commerce (NKY Chamber), RefugeeConnect, Kentucky Refugee Ministries (KRM) and Horizon Community Funds of NKY have partnered in a community effort to provide resources and connections to the Afghan evacuees to ensure NKY provides a welcoming and inclusive home for those who have been relocated. Additional community partners have been closely engaged in these efforts, including St. Elizabeth Healthcare, The Immigrant and Refugee Law Center, NKY Health Department, Kenton County Library, the Northern KY Justice and Peace Committee, Learning Grove, the Center for Great Neighborhoods, the NKY Area Center of the United Way of Greater Cincinnati, Northern Kentucky University, Cincinnati Compass and Welcome House of Northern Kentucky.
SMALL BUSINESS | VOLUME 41 NUMBER 2
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Kentucky Refugee Ministries is reopening its Covington Office, while Horizon Community Funds has started the NKY Afghan Evacuees Community Fund to support and enable Afghans to thrive in Northern Kentucky as they are relocated. The KRM office is located in the Center for Great Neighborhoods (321 Martin Luther King Blvd., Covington, KY 41011) and has provided three full-time jobs, including Resettlement Director, Case Manager and Community Resources Coordinator. KRM services include helping refugees and immigrants access housing, medical care and eligible public benefits as well as employment and legal services. “In recent years, Northern Kentucky has experienced dynamic growth— economic and otherwise,” said John Koehlinger, Executive Director of Kentucky Refugee Ministries. “I am heartened that the Northern Kentucky Chamber of Commerce, together with a wide range of prominent stakeholders in the development of Northern Kentucky, are partnering with KRM to welcome refugees and immigrants to the area. As shown
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by the crisis in Afghanistan, there is an urgent humanitarian need for this effort. But as we have seen throughout KRM’s 31-year history—and the history of the U.S. refugee program—persecuted people from all over the world embrace and contribute to those communities that offer them freedom, safety and opportunity. At KRM, we look forward to working together with all partners in Northern Kentucky to provide humanitarian support to refugees— and to build a prosperous, inclusive community for everyone.” The Horizon Community Funds’ NKY Afghan Evacuees Community Fund supports nonprofits and charitable organizations who are directly involved with supporting the Afghan relocation efforts. “Horizon Community Funds is proud to partner with the Northern Kentucky Chamber, Kentucky Refugee Ministries and RefugeeConnect to aid the Afghan evacuees who have been displaced from their communities and homes,” said Nancy Grayson, President of Horizon Community Funds. “Donations from our community
Photo by Portia Watson, provided by Kentucky Refugee Ministries.
are critical to assisting these families and individuals during this humanitarian crisis. Our nonprofit partners have joined together to ensure that our pooled resources are used effectively and efficiently to help those in need.” RefugeeConnect is coordinating the welcoming efforts in the region. Its mission is to connect refugees (people forced to flee their country to escape persecution or war) with resources to rebuild their lives as United States citizens. The Junior League of Cincinnati launched RefugeeConnect in 2013 after a routine community needs assessment determined that connecting refugees to existing resources was a pressing need for women and children in Greater Cincinnati and Northern Kentucky. The organization became an independent nonprofit in 2018. “As an organization, RefugeeConnect prides itself on helping create a more welcoming community for all,” said Kristin Burgoyne, Executive Director of RegufeeConnect. “Since our inception, we have facilitated collaborative leadership opportunities through our Refugee
NORTHERN KENTUCKY BUSINESS JOURNAL
Empowerment Initiative. Our goal is to convene stakeholders, nonprofits, cultural leaders, and providers across the NKY region to embrace and welcome this new population of refugees as they resettle and rebuild their lives, while also strengthening culturally responsive trauma-informed services that will support the long-term goals of our newest neighbors. We are proud to be partnering with Kentucky Refugee Ministries, the NKY Chamber of Commerce, and all the organizations and providers who have stepped up to support this humanitarian effort to relocate Afghan evacuees. It will truly take a community-wide effort and we are seeing how compassionate and generous NKY is through this welcoming taskforce.” The NKY Welcoming Plan, launched in March 2020 by GROW NKY and multiple partners, provided the foundation for these community efforts and made it possible to rally partners to assist with the Afghan Evacuee Welcoming Plan for NKY and help reopen the Covington KRM office.
SMALL BUSINESS | VOLUME 41 NUMBER 2
GROW NKY is a strategic workforce collective comprised of leaders across NKY organizations working collaboratively to leverage the region’s assets to grow, attract and retain a globally competitive workforce. The NKY Chamber serves as the backbone organization leading the GROW NKY collective. The NKY Chamber’s strategic imperatives include “building an inclusive business community” and “growing, attracting and retaining world class talent.” Helping spearhead the Afghan Evacuee Welcoming Plan for NKY is a way for the NKY Chamber to continue to meet these imperatives and lift up people, businesses and neighbors of all backgrounds. “Northern Kentucky is truly a welcoming and diverse community where businesses, organizations and people from all backgrounds can thrive,” said Leisa Mulcahy, Managing Director of GROW NKY and Vice President of Workforce at the NKY Chamber. “Our partners joining together to welcome the Afghan evacuees is proof that the work of GROW NKY to
unite like-minded organizations and create the NKY Welcoming Plan is paying off and will pay dividends in the future.” Additionally, St. Elizabeth Healthcare, the premier healthcare provider in Northern Kentucky and largest private employer in the region, is committed to providing comprehensive and compassionate care to evacuees, including mental health services. “These individuals have experienced a great deal of trauma in having to evacuate their home country,” said Alieu Nyassi, Asst. Vice President, Diversity, Equity & Inclusion at St. Elizabeth Healthcare. “St. Elizabeth Healthcare wants to make sure we are providing mental health services, as well as comprehensive care, to these individuals to treat the whole patient. We stand ready to lend a hand to these evacuees as soon as they join our community. It is also important to note that these Afghans sacrificed and risked their lives for our brothers, sisters, sons and daughters over the past 20 years. It is our time to show that we care about their well-being, too.” NK Y
Photos by Megan Resch, provided by Kentucky Refugee Ministries.
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AROUND THE CHAMBER WOMEN'S INITIATIVE REGIONAL SUMMIT - EMERGING INTO AN EMPOWERED FUTURE | CINTAS CENTER, CINCINNATI
Kendra Ramirez
Bonita Brown
Crystal Faulkner
Holly Mazzocca
Alicia Webb-Edgington
Nancy Grayson
Gail Manley
Ashley Glass
Cassidy Lekan
Emily Kendall
Claire Parsons
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NORTHERN KENTUCKY BUSINESS JOURNAL
Regional Summit photos by Ben Gastright SMALL BUSINESS | VOLUME 41 NUMBER 2
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AROUND THE CHAMBER EGGS 'N ISSUES - THE STATE OF NKY | RECEPTIONS, ERLANGER
EGGS 'N ISSUES - SOLVING THE WORKFORCE PUZZLE | RECEPTIONS, ERLANGER
WOMEN'S INITIATIVE CONNECT HOUR | HARRIS MEDIA, NEWPORT
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NORTHERN KENTUCKY BUSINESS JOURNAL
NKYP KICKOFF | NEWPORT ON THE LEVEE
NKYP BOURBON & BOARDS | COVINGTON YARD
NKYP COCKTAILS & CONVERSATION | HARRIS MEDIA, NEWPORT
Event photos by Ben Gastright SMALL BUSINESS | VOLUME 41 NUMBER 2
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AROUND THE CHAMBER BUSINESS AFTER HOURS | BOONE COUNTY DISTILLING CO., INDEPENDENCE
Event photos by Ben Gastright PAGE 30
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RIBBON CUTTINGS AMERICA'S BEST RESTAURANTS 7847 Tanners Lane | Florence, KY 41042 | 859-535-9123 | restaurantmarketingthatworks.com PICTURED: Christine Ray, eXp Realty-NKY Chamber Ambassador; Doug Smith, America’s Best Restaurants; Ashley Mullins, America’s Best Restaurants; Matt Plapp, America’s Best Restaurants; Duane Plapp, America’s Best Restaurants; Scott Stewart, Dwyer Insurance-NKY Chamber Ambassador; Chris Perkins, 7 Hills Church-NKY Ambassador
ATWORK PERSONNEL 525 West 5th Street, Suite 124 | Covington, KY 41011 | 859-878-1708 | atwork.com/locations/154/northern-kentucky PICTURED: Chris Combs, Blair Technologies-NKY Chamber Ambassador; Steve Tracy, @Work Personnel Services; Angela Tracy, @ Work Personnel Services; Cory Walkup, WesBanco-Ribbon Cutting Sponsor; Walt Tracy, @Work Personnel Services; Brent Cooper, NKY Chamber, President; Ron Washington, City of Covington Commissioner; Pat Frew, Covington Business Council; Joe Schlimm, Heritage Bank-NKY Chamber Ambassador
BERKSHIRE HATHAWAY HOMESERVICES PROFESSIONAL REALTY 2320 Grandview Avenue | Ft. Mitchell, KY 41017 | 859-525-8600 | bhhspro.com PICTURED: Barry Henry, Flottman Company-NKY Chamber Ambassador; Les Kovel; Judy Behan; Jim Carmichael; Amy Walter; Carly Swihart; David Mussari, Owner; Scott Fogt; Mary Burns, City of Ft. Mitchell; Danny Cho; Sam Briggs; Cullen Wainscott; Joanne Morrisey; Edwin King, City of Ft. Mitchell; Corey Walkup, WesBanco, Ribbon Cutting Sponsor; Darryl Bashford, Blue Moon Estate Sales-NKY Chamber Ambassador
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NORTHERN KENTUCKY BUSINESS JOURNAL
BUFF CITY SOAP - NEWPORT 92 Carothers Road | Newport, KY 41071 | 859-360-6965 | buffcitysoapmidwest.com/stores/newport PICTURED: Jon Engelhard, Huntington Bank-NKY Chamber Ambassador; Judy Pogue, Comey & Shepherd Realtors-NKY Chamber Ambassador; Police Lt. Col. Hershel Day, City of Newport; Steve Brunson, RainStar Capital Group-NKY Chamber Ambassador; Jared Wilson, Buff City Soap; Police Chief Chris Fangman, City of Newport; Mayor Tom Guidugli Jr., City of Newport; Fire/EMS Chief Frank Peluso, Jr., City of Newport; Christian Cook, Buff City Soap; Police Capt. Adam Brown, City of Newport; Alex King, Buff City Soap; Maddie Schweitzer, Buff City Soap; Police Lt. Daron Arnberg, City of Newport; Joe Schlimm, Heritage Bank-NKY Chamber Ambassador
DAN BEARD COUNCIL – CAMP MICHAEL’S EAGLES LODGE 3486 Hathaway Road | Union, KY 41091 | 513-577-7700 | danbeard.org PICTURED: Dan Bush; Mike Schneider; Brent Cooper, NKY Chamber, President; Andy Zahn, Scout Executive/CEO; Bill Butler, Corporex; The Most Reverend John C. Iffert, Bishop of the Diocese of Covington; Paul Verst, Verst Logistics; Mike O’Donnell; Bob Taylor
MCALISTER'S DELI 4931 Houston Road | Florence, KY 41042 | 859-818-9601 | mcalistersdeli.com PICTURED: First Row: Jane Young, ReMax/Affiliates-NKY Chamber Ambassador; Amanda Andrew; Danny Smith; Jed Bullis; Sarah Juterbock; Shante Holmes Second Row: Alex; Nikki; Diane Whalen, Mayor, City of Florence; Sam Brown; Tevin Wicks; Molly; T.J. Allison; Traylor; Noah; Chris Perkins, 7 Hills Church-NKY Ambassador; Chris Combs, Blair TechnologiesNKY Chamber Ambassador
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SMALL BUSINESS | VOLUME 41 NUMBER 2
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RIBBON CUTTINGS
NAILED IT! DIY STUDIOS 335 Crossroads Boulevard | Cold Spring, KY 41076 | 859-287-2878 | naileditdiy.com PICTURED: Justin Otto, Campbell County Fiscal Court; Jon Engelhard, Huntington Bank-NKY Chamber Ambassador; Nailed It DIY family members; D. Angelo Penque, Cold Spring, Mayor; Heather King, Nailed It DIY Studio, Owner; Scott Stewart, Dwyer Insurance-NKY Chamber Ambassador; Lori Hazelwood, ChaseTek-NKY Chamber Ambassador
NUSCULPT DERMATOLOGY & AESTHETICS 539 Centre View Boulevard | Crestview Hills, KY 41017 | 859-331-0555 | nusculpt.com PICTURED: Jon Engelhard, Huntington Bank-NKY Chamber Ambassador; Paul Meier, Mayor, City of Crestview Hills; Corey Walkup, WesBanco; Nusculpt Dermatology and Aesthetics team; April Coffee, WesBanco; Chris Perkins, 7 Hills Church-NKY Ambassador
PAPA JOHN'S PIZZA - COLD SPRING 357 Crossroads Boulevard | Cold Spring, KY 41076 | 859-341-7272 | papajohns.com PICTURED: Shannon Schumacher, HORAN- NKY Chamber Ambassador; Lori Hazelwood, ChaseTek-NKY Chamber Ambassador; Joe Schlimm, Huntington Bank-NKY Chamber Ambassador; Jena Simpson; Everly Sizemore; Pat Browning; Jenny Sizemore; Eden Sizemore; Emory Sizemore; Lance Sizemore, Owner, Papa John’s; Edison Sizemore; Corey Walkup, WesBanco, Ribbon Cutting Sponsor; Chip Phelps; Will Elliot; Trabecca Robinson; Bill Browning; Jennifer Raines; Scott Stewart, Dwyer Insurance-NKY Chamber Ambassador; Jane Young, ReMax/Affiliates-NKY Chamber Ambassador
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NORTHERN KENTUCKY BUSINESS JOURNAL
SPERO HEALTH 3192 Dixie Highway | Erlanger, KY 41018 | 859-888-2510 | sperohealth.com PICTURED: Chris Combs, Blair Technologies-NKY Chamber Ambassador; April Coffee, WesBanco-NKY Chamber Ambassador; Jenny Duncan, Facility Administrator; Tracy Martin, Nurse Practitioner; Liz Dubovsky, Counselor; David Hayden, Sr. VP of Clinical Services; Kathe Vagasky, Clinical Regional Manager; Gene Kirchner, NKY Chamber; Jessica Fette, Mayor, City of Erlanger; Gentleman behind Mayor; Chris Perkins, 7 Hills Church-NKY Ambassador; Lori Hazelwood, ChaseTek-NKY Chamber Ambassador
THE VICTORIAN AT RIVERSIDE 702 Garrard Street | Covington, KY 41011 | 859-431-6913 | victorianatriverside.org PICTURED: Back row from left to right: Brent Cooper; NKY Chamber, President; Megan Bankemper, Sen. Mitch McConnell, Field Representative; Jerry McIntire, The Victorian at Riverside, Trustee; William Konop, The Victorian at Riverside, Director of Advancement; Pat Frew, Covington Business Council; Corey Walkup, WesBanco, Ribbon Cutting Sponsor; Buddy Wheatley, Kentucky State Representative Front row from left to right: Christine Ray, eXp Realty-NKY Chamber Ambassador; Joe Meyer, City of Covington, Mayor; Betty Minor; Vicki Berling, The Victorian at Riverside, Board of Directors President; Carrie Vanderzee, The Victorian at Riverside, Executive Director; Becky Jones, The Victorian at Riverside, Board of Director; Beth Sewell, Kenton County Commissioner; April Coffee, WesBanco-NKY Chamber Ambassador r
WELCOME HOUSE GARDENS AT GREENUP 1102 Greenup Street | Covington, KY 41011 | 859-431-8717 | welcomehouseky.org PICTURED: Dan Borger; Jane Young, ReMax/Affiliates-NKY Chamber Ambassador; Kelly Rose, Welcome House; Brent Cooper, NKY Chamber, President; Tasha Ross, Welcome House; Danielle Amrine, Welcome House; Bev Merrill; Kiara Johnson; Amanda Couch; Sally Moore; Kelly Jones; Natasha Ison; Zach Woolard
LET US HELP YOU PROMOTE!
We want to help you promote and celebrate your ribbon cutting ceremony for your new facility, expansion, anniversary celebration or open house! We’ll bring our trademark giant blue scissors, a group of Chamber ambassadors, and a camera to capture the excitement of your special day. Call Lynn Abeln at (859) 578-6390 to schedule your FREE ribbon cutting today!
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MEMBER
MILESTONES
SHARE YOUR GOOD NEWS! All NKY Chamber members are invited to share announcements & personal achievements in the Milestones column.
C-FORWARD
C-Forward is proud to announce the promotion of Todd Rohrer to Supervisor. He joined C-Forward in 2019 with over 13 years of technical experience. Rohrer acquired an Associate’s degree from Cincinnati State and a Liberal Arts degree from Xavier University. Rohrer has worked for both small and multi-national corporations which have provided him with the experience to work on varying complexities of networks. He will be managing a staff of three technicians. His hobbies include skiing, kayaking while he also volunteers at the Newport Aquarium as part of their Scuba Dive Crew. Check out Todd on the Aquarium’s social media site while he’s swimming with the sharks.
PEDIATRIC & ADOLESCENT MEDICINE OF NKY
Pediatric and Adolescent Medicine of Northern Kentucky is pleased to announce the hiring of Lynn Huesman, APRN, FNP-C. Lynn comes to us with extensive knowledge and experience in pediatric nursing. She earned a Bachelor of Science in Nursing from University of Cincinnati in 2015. Lynn continued her education at University of Cincinnati and earned a Master of Science in Nursing-Family Nurse Practitioner in 2020. Lynn brings with her several years of nursing experience gained during a career with Cincinnati Children’s Hospital Medical Center. Lynn’s expertise in providing high-quality, evidencedbased care in a compassionate manner makes her a great addition to our current team of healthcare providers. We are so excited to welcome Lynn to our practice. Pediatric and Adolescent Medicine of Northern Kentucky has been serving the Northern Kentucky community for over 35 years. We are certain Lynn will establish strong relationships with her patients, families and our community.
Send Milestones to bgastright@nkychamber.com
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NORTHERN KENTUCKY BUSINESS JOURNAL
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EVENT CALENDAR NOVEMBER 11/4 11/4 11/9 11/10 11/11 11/11 11/16 11/18 11/29 11/30 TBD
Workforce Safety: Developing Strong Site Auditing Practices (SHRM Approved) | Virtual | 10:00 – 11:00 AM NKYP: Lunchtime Leader Chat with Garren Colvin, President/CEO, St. Elizabeth Healthcare | Kenton County Government Center | 11:30 AM – 1:00 PM Government Forum: Attorney General Daniel Cameron | NKU Student Center | 11:30 AM – 1:00 PM HR 100 and NKY SHRM Present “Strategic Six-Pack” | Receptions, Erlanger | 8:00 AM – 3:30 PM NKYP: Coffee & Conversation | Milk & Beans Coffee Shop, Crescent Springs | 8:00 – 9:00 AM Business After Hours | Smoke Justis, Covington | 4:30 – 6:30 PM Eggs ‘N Issues: Regional Economic Outlook | Receptions, Erlanger | 7:30 – 9:15 AM Supplier Diversity Mixer: Looking to Increase Your Minority-Business Spending? | New Riff Distilling | 4:30 – 6:30 PM Women’s Initiative CONNECT Hour | TBD | 4:30 – 6:30 PM Where We Stand | Triple Crown Country Club | 4:30 – 6:00 PM Small Business: Ask the Expert | TBD | 9:00 AM
DECEMBER 12/1 12/8 12/9 12/14 12/16
Getting the Most from Your Chamber Membership | NKY Chamber, Ft. Mitchell | 9:00 – 10:00 AM Women’s Initiative Professional Series | Virtual | 8:30 – 9:30 AM NKYP Holiday Happy Hour | TBD | 4:30 – 6:30 PM Eggs ‘N Issues: Looking Forward to 2022 | Receptions, Erlanger | 7:30 – 9:00 AM Annual Dinner Presented by Fifth Third Bank | Northern Kentucky Convention Center | 5:00 – 8:30 PM
JANUARY 1/11 1/12 1/13 1/20 1/28 1/31
Eggs ‘N Issues: TBD | Receptions, Erlanger | 7:30 – 9:15 AM HR 100: Hiring Retention | TBD | 8:00 – 9:30 AM NKYP: Cocktails & Conversation | TBD | 4:00 – 5:00 PM Business After Hours | TBD | 4:30 – 6:30 PM RYL Fundraiser: The Sound of Music | The Carnegie, Covington Women’s Initiative CONNECT Hour | TBD | 4:30 – 6:30 PM
REGISTER FOR THESE EVENTS AND MORE AT NKYCHAMBER.COM/EVENTS
Northern Kentucky Business Journal is published bi-monthly by: Northern Kentucky Chamber of Commerce, Inc. 300 Buttermilk Pike Suite 330 P.O. Box 17416 Ft. Mitchell, KY 41017 859-578-8800 NKYChamber.com The Business Journal is a benefit of membership and included in membership fees. Annual subscription rate for nonmembers is $24. Periodicals Postage Paid USPS-548630 at Covington, KY.
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Postmaster: Please send address changes to the Northern Kentucky Chamber of Commerce, 300 Buttermilk Pike, Suite 330, P.O. Box 17416 , Ft. Mitchell, KY 41017-0416. Subscribers: Please send address changes by e-mail to info@nkychamber.com. © 2021, The Northern Kentucky Chamber of Commerce, Inc. and by the individual authors. All rights reserved. CEO/Publisher Brent Cooper | bcooper@nkychamber.com
Marketing / Communications Shannan Boyer | shannan@scootermediaco.com Design & Photography Ben Gastright | bgastright@nkychamber.com Vice President Membership – Sponsorship Sales Lynn Abeln | labeln@nkychamber.com Director, Sponsor Investments Diana McGlade | dmcglade@nkychamber.com Staff Writer Tabari McCoy | tabari@scootermediaco.com
Vice President, Public Affairs & Communications Kristin Baldwin | kbaldwin@nkychamber.com
NORTHERN KENTUCKY BUSINESS JOURNAL
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