NEW DATES! AASPMN Leadership Conference & Annual Meeting, April 29-30, 2026 at Mystic Lake Center & Casino Hotel, Prior Lake
BENEATH THE HOOD:
Direct 651.217.8861 Fax 651.217.8897
Email parts.invergrovemazda@morries.com
MINNETONKA SUBARU
Direct 952.797.1362 Fax 952.797.1398
Email parts.subaru@morries.com
BROOKLYN PARK SUBARU
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MINNETONKA FORD
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BUFFALO FORD
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AASPMN BOARD MEMBERS 2025 - 2026
PRESIDENT
Randy Notto
IMMEDIATE PAST PRESIDENT
Aaron Swanson
SECRETARY-TREASURER
Brandon Wistrom
COLLISION DIVISION DIRECTOR
Shannon Christian
MECHANICAL DIVISION DIRECTOR
Ashlan Kaplan
ASSOCIATE DIVISION DIRECTOR
Andrea Ossowski
COLLISION SEAT
Scott Miller
MECHANICAL SEATS
Dan Gleason
Greg Kasel
STAFF
EXECUTIVE DIRECTOR
Linden Wicklund
OFFICE MANAGER
Jodi Pillsbury
1970 Oakcrest Ave., Suite 102
Roseville, MN 55113
PHONE: 612-623-1110
FAX: 612-623-1122 aasp@aaspmn.org | aaspmn.org
AASP of Minnesota is an association of independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.
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SALES DIRECTOR
Alicia Figurelli alicia@grecopublishing.com
EDITORIAL DIRECTOR
Alana Quartuccio alana@grecopublishing.com
SENIOR
Chasidy Rae Sisk chasidy@grecopublishing.com
OFFICE MANAGER
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PRODUCTION COORDINATOR
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CONTENTS
A MESSAGE FROM AASPMN
4 Winter & Q1: Here for Real
Examining the state of the industry as 2026 gets underway
LEGISLATIVE UPDATE
5 Legislative Session Looms Amidst Chaos in Minnesota
Updates on the Governor’s race and Federal Government ordered ICE presence.
ASSOCIATION UPDATES
6 AASPMN Day at the Capitol
Information about AASPMN’s Day at the Capitol and Leadership Conference & Annual Meeting.
NATIONAL NEWS
8 Buyers Keep New Vehicles for Record Years, Changing the Repair Market in Big Ways
Consumers are currently keeping their new vehicles for an average of more than eight years.
EVENT INFORMATION
10 Race for Automotive Education Information
Registration is open for the 24th Annual Race for Automotive Education.
16 AASPMN Leadership Conference and Annual Meeting Information
Details and new dates unveiled.
20
D.E.G. ESTIMATING TIPS
Updates from CCC, Mitchell and Solera Qapter.
AASPMN MEMBER BENEFIT SPOTLIGHT
22 The AASPMN Bankcard Service Advantage
Save on credit card processing via this AASPMN member benefit.
ADVERTISERS’ INDEX
AASPMN News allows its columnists to fully express their opinions. Views expressed are not necessarily those of the
AASPMN News is published by Thomas Greco Publishing, Inc. ©2026 All
Winter and Q1: Here for Real
by Linden Wicklund, AASPMN Executive Director
Finally, we are seeing some real winter weather and the business boost that comes with it! Two very mild winters, compounded with other factors, have taken their toll on car counts. Quarter One (Q1) is also in full swing, which means finalizing the books from 2025 and setting into motion plans for 2026. Politics are certainly adding a layer of complexity to daily activities for some shops and customers right now. Overall, the level of business uncertainty that existed at this time last year was much worse, so businesses can now start to plan further out.
In this month’s feature article—and in a recent collision workshop—AASPMN takes a closer look at industry forecasting to help shops plan for the year ahead. During her January 14 workshop, Kristen Felder shared data showing that collision car counts have been declining by about 5% annually and are expected to continue falling. As vehicle technology advances, the industry could see an overall reduction of more than 30% in collision repair jobs. Smaller claims, which often deliver higher profit margins, are being affected the most. Mechanical shops are also experiencing shifts in job patterns as vehicle technology evolves.
Why Join WIN?
WIN offers education, mentoring and leadership development opportunities to build critical skills for success in the collision repair market.
• Local/Regional Networking Events
• Annual Education Conference
• Educational Webinars
• Mentoring Opportunities
womensindustrynetwork.com
• Scholarship Program
• School Outreach Program
• Most Influential Women (MIW) Award
Together, these changes are reshaping staffing needs, shop capabilities, and the physical footprint of today’s automotive businesses.
When AASPMN surveyed members in Q4 of 2025, the projections of where shops expected to be in five years were particularly telling. Around 50 percent of shops are looking to expand the scope and size of their business, while simultaneously losing top talent that is critical for profitability. Managing those two things in concert takes active planning. The number of shops that will be changing hands is also staggering. Twentyfive percent of owners are looking to purchase another location with almost that many looking to sell. Shops cannot be reactive and expect to be thriving in five years.
• Selling business: 18 percent
• Purchasing an additional shop: 25 percent
• Expanding the size or capabilities of your business: 48 percent
• Retirements of top talent/key employees: 41 percent
• Hiring to increase the size of your team: 59 percent
To help members navigate these changes, AASPMN has a full year of education, networking, and new member benefits planned. If you’re not already a member—or know a shop that isn’t—keep in mind that membership dues often pay for themselves quickly when shops apply what they learn and take advantage of available savings. In many cases, just one repair done differently can generate more than the cost of membership.
The AASPMN Leadership Conference and Annual Meeting is the largest gathering of members each year, so it is the most important benefit to participate in. April 29-30 at Mystic Lake Center, industry leaders will be gathering to network, compare notes, learn and meet with suppliers. This year will be a deep dive into what it takes to grow your business in today’s world, including future staffing, AI implementation, buying or selling a shop, profitability in estimates and repair orders and more. Adaptability and accountability will be the overarching themes that provide the mindset and tactical skills needed for leaders and shops to thrive.
I look forward to seeing you at the conference and throughout the year!
Legislative Session Looms Amidst Chaos in Minnesota
The 2026 legislative session is scheduled to begin on February 17. AASPMN is planning to host another Day at the Capitol event with members on March 3. We anticipate having a hearing in the Senate Commerce Committee on that same day on our priority piece of legislation, Senate File 2209. This event will be most impactful with a strong presence from our membership, so please consider attending if you are able to join us. Please reach out to Linden Wicklund at linden@aaspmn.org or Sam Richie at srichie@larkinhoffman.com for more information.
Governor Walz Drops Reelection Bid
Minnesota has been in the national news as of late for multiple reasons. First, Governor Tim Walz announced in early January that he will not seek reelection in 2026, immediately changing the political dynamic for the race for the Governor’s seat. Speculation is intensifying that Senator Amy Klobuchar may consider a run for Governor, which would provide the DFL with as strong a candidate as possible given her electoral track record in statewide races. While Klobuchar has not made any public announcement, the volume of political and donor chatter around this possibility has increased notably, and it is beginning to shape early strategic conversations around the 2026 statewide landscape.
We will continue monitoring how these dynamics evolve and what they mean for Minnesota’s delegation, federal funding priorities and the broader political environment.
Federal Government Orders ICE Presence in Minnesota
Secretary Kristi Noem announced that the Department of Homeland Security would be dispatching approximately 2,000 U.S. Immigration and Customs Enforcement (ICE) officers to Minnesota. The influx of ICE operations in Minnesota was quickly met with concern and opposition from Gov. Tim Walz and multiple local elected officials. That tension turned tragic when, on the morning of January 7, 2026, news broke of an ICE officer shooting and killing a Minneapolis resident, Renee Good. The incident, which was recorded
by Sam Richie, AASPMN Lobbyist
by numerous individuals, has been a lightning rod for an ongoing political debate and has touched off protests locally and across the country. Gov. Walz and Minneapolis Mayor Jacob Frey are urging restraint in the hope of avoiding a civil unrest. However, the tension shows no sign of decreasing as Secretary Noem and other Trump Administration officials continue to demonize immigrant communities and shift the focus of the shooting from the officer involved to the victim herself and protesters in general.
How this issue resolves remains to be seen, but the political fallout
continued on pg. 22
Join AASPMN for a Day at the Capitol to Meet with Lawmakers
AASPMN works year-round to uphold the existing laws that help and protect member businesses, educate members on the laws and fight for or against legislative changes through our robust lobbying efforts. This legislative cycle there are three primary areas of activity that are being addressed. Your support, both by participating at our Day at the Capitol event or financially, is greatly appreciated to help advance these efforts.
On March 3, AASPMN will arrange meetings between lawmakers from the House and Senate, and their AASPMN member constituents. During these meetings our member constituents will share their top concerns, and details on AASPMN’s legislative agenda, which includes:
• AASPMN bill to improve 72A.201, specifically regarding supplement process misuse by insurance companies with time delays and denials of required operations, including a new legal pathway to hold insurance companies accountable and enforce Minnesota’s strong insurance laws.
• Remind lawmakers that employers need a clear way to contest paid leave claims to prevent fraud.
• General introductions and “Thank you” to build relationships for future requests from shops.
If you are interested in participating in AASPMN’s Day at the Capitol, contact Linden Wicklund at linden@aaspmn.org or (612) 623-1110.
Change of Date for the AASPMN Leadership Conference & Annual Meeting
Please note the dates for the 2026 AASPMN Leadership Conference and Annual Meeting have changed to April 29 and 30. Last month, AASPMN announced the dates as March 30 and 31, but shortly thereafter discovered conflicts with those days. The event will be held at Mystic Lake Center & Casino in Prior Lake.
Things are coming together for a great day-and-a-half event. Here’s a brief overview of what you can expect to see at the conference. More details and registration information to follow.
Day 1
8am – 4pm: Registration Open
9am – 9:30am: Coffee with vendors 9:30am – 9:40am: Opening remarks
9:40am – 10:55am: Opening Keynote and Panel Discussion: Adaptability and Accountability with Dr. Melissa Furman and panelists (four leaders from AASPMN member companies)
11am – 12pm: Morning Breakout Sessions: three classes to choose from, including collision, mechanical and leadership topics
12pm – 1:30pm: Lunch and Annual Meeting
1:45pm – 2:45pm: Afternoon Breakout Sessions: three classes to choose from, including collision, mechanical and leadership topics
3pm – 5pm: Roundtable discussions: 10 topics led by MN industry leaders (Attendees will participate in four topics for 25 minutes each)
5pm – 6:30pm : Happy Hour and Vendor Showcase
Day 2
8am – 11am: Registration Open
8:30am – 9am: Morning coffee and networking
9am – 11:30am: Workshops – Three separate workshops that are 2.5 hours each with topics including AI, mechanical shop growth, collision estimating and more.
11:45am – 3pm: Committee Meetings – Let us know if you would like to join a committee!
AASPMN Rolls Out New Online Community
AASPMN recently rolled out its new CRM system (online community) for members to enjoy. The new system allows registrants to update their user/shop profile, register for events, participate in industry group discussions, search the member directory and more! AASPMN members also have access to exclusive “Members Only” content, such as our Resource Library and new Career Center (coming soon)!
AASPMN members are encouraged to login using the credentials provided by AASPMN and update their profile today!
AASPMN’s Automotive Scholarships Up for Grabs
AASPMN will be awarding up to $20,000 in scholarships to select students enrolled in post-secondary automotive service or collision repair programs. Scholarship awards will be $500 - $2,000 per student and can be applied toward tuition or tool purchases.
Applicants must be enrolled in a Minnesota-based ASE-accredited automotive program in the fall of 2026. Applications will be reviewed by a committee of industry representatives, with consideration given to scholastic achievement, education, career goals, financial need and written recommendations. Applications must be submitted electronically or postmarked no later than March 31, 2026.
Applications must be completed and submitted online at automotivescholarships.com/scholarships/ alliance. Online submissions give students the opportunity to compete for several different awards, including those
AASPMN UPCOMING EVENTS
Southern Metro
Race for Automotive Education
February 23 - 26
6 - 9:30pm
ProKart Indoors, Burnsville
Northern MN
Collision Shop Meeting
1st Tuesday Each Month
6 - 8pm
TBA Northern MN
Collision Shop Meeting
1st Wednesday
Each Month
8 – 9:30am
MN ADAS, Bloomington
Central MN Area
Collision Shop Meeting
2nd Wednesday
Each Month
7:30 – 9:30am
APH Headquarters, St. Cloud
Mechanical Zoom Meetup
3rd Tuesday Each Month 9 - 10am
Collision Zoom Meetup
3rd Thursday Each Month 9 - 10am
For more Alliance events & info, visit aaspmn.org/events
offered by the University of the Aftermarket Foundation Scholarship Committee and over 40 other automotive aftermarket organizations and companies. Specific requirements for each organization’s awards can be found at automotivescholarships.com
AASPMN’s Automotive Education Fund was established in 2002 to provide financial resources to support automotive students, enhance automotive programs and raise awareness of career opportunities in the independent automotive service industry. Since that time, nearly $365,000 has been invested in student scholarships, SkillsUSA and automotive education programs throughout the state. In 2016, AASPMN’s efforts to attract a future workforce expanded significantly with the creation of Minnesota Careers in Automotive Repair and Service (MNCARS), a statewide marketing and outreach initiative to encourage high school students to pursue an education and career in the automotive service and collision repair industry. Visit carcareers.org to learn more.
Year-Long Sponsorships Support AASPMN’s Educational Programs & Other Activities in 2026
Sponsorships for AASPMN events and activities in 2026 are now available. Sponsors are rewarded with increased visibility and recognition within the AASPMN membership and industry at large. It’s a great way to stand out, expand marketing dollars and connect with the best shops in the industry.
Recently, AASPMN asked for year-long program sponsorships from its Associate members and other industry vendors to help support educational programs and other activities in 2026. Sponsorships help AASPMN deliver the
quality programs members expect and keep registration fees affordable.
To date, the following companies have made sponsorship commitments:
THANK YOU AASPMN 2026 SPONSORS!
PREMIER MN ADAS
PLATINUM
LKQ Minnesota
Lube-Tech
Optimize Digital Marketing
GOLD
3M Automotive
PPG Automotive Finishes
SILVER
Apple Ford White Bear Lake
Axalta Coating Systems Enterprise Mobility
O’Reilly Auto Parts
Sherwin Williams
Suburban GM Parts BRONZE aaa Auto Parts
C.H.E.S.S. Dentsmart PDR Gallagher Langer Construction Precision Diagnostics
If you are interested in becoming a sponsor in 2026, contact the office at (612) 623-1110 or aasp@aaspmn.org
2026 Membership Dues Are Due!
If you have not yet paid your 2026 membership dues, PLEASE do so today. Your timely payment will save AASPMN the additional cost and time incurred with re-billing and other collection efforts. We’d much rather be working on programs and initiatives to improve the automotive service industry –and your business. Thank you!
Buyers Keep New Vehicles for Record Years, Changing the Repair Market in Big Ways
Buyers of new cars and light trucks are holding onto them much longer than ever before. Consumers currently keep new vehicles for an average of more than eight years. This is significantly higher than in 2008, when the average buyer drove a new vehicle for fewer than five years before replacing it. Extended new vehicle ownership will increase dealers’ repair opportunities, enabling them to leverage this extended relationship with original buyers into additional bay business.
The changing ownership cycle among new vehicle buyers is also shifting the age profile of the nation’s VIO (vehicles in operation), with positive implications for the overall aftermarket.
Buyers Keep New Vehicles Record-High Years
New car and light truck buyers are keeping their vehicles much longer than they did just a few years ago. As recently as 2008, buyers kept new cars and light trucks an average of 56 months before replacing them.
Today, buyers keep their new vehicles for an average of 94 months. This is about three years longer than the typical ownership cycle in 2008, a 70 percent surge.
Three Factors Extend New Vehicle Ownership Period
Three factors are encouraging buyers to keep new cars and light trucks longer.
First, the prices of new cars and light trucks continue to rise into the stratosphere. In 2025, they averaged one-third above pre-pandemic levels. Higher prices are keeping many consumers from returning to the new vehicle market as quickly as they did just a few years ago.
Second, the length of new vehicle loans is climbing steadily. Last year, the average length of a new vehicle loan was about 70 months, with many extending to 84 months or more.
Third, vehicle manufacturers are delaying significant design changes by up to five years, rather than the annual styling changes typical in decades past. As a result, consumers can often keep a new vehicle for much longer without it looking overly dated.
Longer New Vehicle Ownership Boosts Dealer Bays
With new buyers keeping their cars and light trucks longer, dealers have a greater opportunity to establish a repair relationship with owners. Because many
consumers keep their new cars longer, they are more likely to return to the dealer for repairs rather than to an independent (non-dealer) outlet.
Evolving Dealer Bay Strategies
Dealer bays have traditionally focused on warranty work and servicing the late-model nameplates they sell, especially those under six-years old.
That model shifted dramatically after the 2008 Great Recession, when new vehicle sales collapsed, and dealers were forced to expand service-bay operations across a wider mix of vehicle ages and nameplates to offset the loss of showroom revenue.
Sweet-Spot Repair Opportunity for Dealers
With new car and light truck buyers now keeping their vehicles an average of eight years, dealers have the opportunity to continue servicing cars and light trucks within the repair-age sweet spot (six to 10 years old) for an increasing number of new vehicle buyers.
This helps dealers to attract additional repair business to their bays for vehicles six-years and older, business that just a few years ago was shifting away from dealers to independent service outlets.
VIO Changes
COVID-19 slashed new vehicle sales in 2020, and the annual sales downturn is not over yet.
Consumers are keeping new vehicles longer, raising the average age of light vehicles to a record high. The number of cars and light trucks at least 14 years old is also at a record level.
Since older vehicles generate more aftermarket volume per mile travelled, this is also good news for independent (non-dealer) outlets, which conduct most of their business with older cars and light trucks.
Opportunities and Challenges for Independent Outlets
Independent (non-dealer) DIFM outlets must adapt to the lengthening new vehicle ownership cycle that enables dealers to expand their service-bay business.
At the same time, buyers holding onto their vehicles longer is driving growth in average vehicle age and the number of light vehicles at least 14 years old. This is creating opportunities for independent repair shops, which rely on older vehicles for most of their business.
Six Major Takeaways
• Buyers of new cars and light trucks are keeping them much longer than they did just a few years ago. Today, buyers keep new vehicles for an average of 94 months, about three years longer than in 2008, a 70 percent increase.
• Higher new vehicle prices, longer vehicle financing terms and longer new vehicle design cycles are combining to encourage many new car and light truck buyers to keep their vehicles longer than ever before.
• Before the Great Recession of 2008, dealer bays focused on warranty work and repairing the late-model nameplates they sell, especially those under six-years old. Since then, dealers have promoted service-bay business across a wider age and nameplate mix.
• With new vehicle buyers now keeping their vehicles an average of eight years, dealers can leverage this extended relationship with original buyers to attract vehicles to their bays that are entering the repair-age sweet-spot (six to 10 years old).
• By keeping new vehicles longer, buyers are helping
to shift the age profile of the nation’s VIO, with a higher average age and more vehicles over 14 years old. Since old vehicles generate more aftermarket volume per mile travelled, this is good news for all types of repair outlets, especially independent (non-dealer) outlets, which conduct most of their business with older cars and light trucks.
• Independent (non-dealer) repair outlets must recognize that changing vehicle retention patterns among new car and light truck buyers are enabling dealers to be stronger competitors in servicing light vehicles, especially those in the repair-age sweet-spot (six to 10 years old). Independent repair outlets must also recognize that the aging vehicle population presents significant opportunities. See the 2026 Lang Aftermarket Annual Report for analysis of the changing repair market share of dealers and the dramatic shift in the average age of vehicles.
START YOUR ENGINES! Organize your team today. (This event would make a great employee outing!) The competition will consist of up to 10 teams each night with five members each and a crew chief.
THESE AIN’T YOUR DADDY’S GO KARTS! ProKart’s fleet of RiMO EVO6 Race Karts are run on powerboosting, low-emission, renewable methanol for consistency & performance.
ALL PROCEEDS WILL BENEFIT THE AASPMN AUTOMOTIVE EDUCATION FUND! When the final checkered flag waves and the adrenaline subsides, our goal is to raise over $15,000 over the four nights. Most of that money is earmarked to fund scholarships for students enrolled in an ASE-accredited automotive program (collision or mechanical) in the state of Minnesota. Scholarship awards are $500 - $2,000 per student.
24thAnnual RACEFOR AUTOMOTIVE EDUCATION
FEBRUARY23-26, 2026
The race is on! Registrations will be accepted on a first-come, first-served basis. The Race for Automotive Education is sure to be a sell-out event, so don’t delay – register today!
_____ Team Sponsor - $500 (Includes admission for 6, including team captain and 5 racers)
Team Name:
Contact:
Address:
City: ______________________________________ Zip:
Phone:_____________________________________ Email:
_____ Race Sponsor - $250 Racing is not in my blood, but I would like to support automotive students/ programs in MN (Includes admission for 2 spectators)
Sponsor Name:
Contact:
Address:
City: ______________________________________ Zip:
Phone:_____________________________________ Email:
Return with check payment by 2/16/2026 to:
AASPMN Automotive Education Fund 1970 Oakcrest Ave., Suite 102, Roseville, MN 55113 Phone: 612-623-1110 / Email: aasp@aaspmn.org
Credit cards are accepted with 3% surcharge. This surcharge is not greater than our total cost of accepting credit cards. Surcharge does not apply to debit cards.
The AASPMN Education Fund provides financial resources to support automotive students, enhance automotive programs and raise awareness of career opportunities in the independent automotive service industry.
www.raeservice.com
In collision repair, the best relationships are built on trust, reliability, and long-term commitment. The right equipment does more than perform on day one. It supports OEM repair procedures, delivers consistent results, and stands by your shop year after year.
At RAE, we help shops invest in OEM-approved tools, expert training, and dependable service that lasts well beyond Valentine’s Day. Because when the honeymoon phase is over, you need a partner you can count on.
SCAN TO VIEW OUR FULL CATALOG
BENEATH THE HOOD: What’s Driving Change in 2026?
REPORTED AHEAD:
Electric Vehicles
Rising Costs
Reduced Staff !
A new year has rolled around, and as we begin 2026, the automotive and collision repair industries are facing continued evolutions at a neck-breaking pace. What exactly does 2026 have in store for shops, and how can you navigate the market?
It all starts with the vehicles. In recent years, vehicle technology advancements have created challenges across the mechanical and auto body worlds. While federal incentives related to electric vehicles (EVs)
expired last year, cooling the demand for these sustainable vehicles, projections still suggest that over a quarter of new passenger vehicle sales could be electric in 2026, necessitating that shops continue to invest in the tools, equipment and training necessary to repair EVs.
This increasing complexity can also be seen in internal combustion engine (ICE) vehicles which include more embedded electronics, integrated components
and a higher number of ADAS features. All of these computerized systems require calibrations during the repair process. “Scans appeared on nearly 88 percent of DRP estimates, while calibrations rose to more than 35 percent – both notable year-over-year increases,” according to CCC Intelligent Solutions’ 2025 Q4 Crash Course Report (available at cccis.com/ reports/crash-course-2025/q4). “Repairers have had to adjust workflows, invest in new tools and training and coordinate more tightly with insurers as the electronic and software components of repairs expand.”
Rising costs associated with repairing complex vehicles has led to an increase in total losses, with frequency in 2025 rising to 22.8 percent from 22.1 percent, CCC reports, noting that this is “driven by the increased age of vehicles, a decline in lower severity claims filings and the accumulation of advanced electronics that often tip borderline repairs toward total loss decisions.”
Despite more vehicles being declared total losses, new vehicle sales have seen a downturn in recent months as tariffs on imported vehicles have increased costs by as much as $6,000 on vehicles priced under $40,000. This has caused many consumers to turn to the used car market, though the low inventory of preowned vehicles creates its own set of challenges.
With inflation continuing to contribute to increased costs, more drivers are inclined to maintain the vehicles they already own; experts predict that consumer spending will slow down in 2026. This could be great news for mechanical shops as vehicle owners will likely be more willing to invest in vehicle maintenance… assuming they are properly educated on how that will benefit them in the long run. But the cost of repairs can be a detriment to their decision as well. The 2025 Cox Automotive Service Industry Study discovered that consumers are more likely to consider trading their vehicle in if the repair cost exceeds $3,195.
On the collision side, ever-increasing insurance premiums may make drivers more reluctant to file claims with their insurers, leading them to ignore the need for what they see as minor cosmetic repairs. For shops to thrive in 2026 and beyond, there is a great need to educate consumers on their vehicles and help them understand what is going on beneath the hood, beyond what their eyes may see.
That need for education begins at home with shops investing in acquiring training for their technicians to perform repairs properly, according to OEM procedures, as well as by ensuring repair planners and service advisors are equipped with the knowledge to explain the needed repairs or maintenance items to customers.
After the sale, it’s also vital that shops exceed customers’ expectations in terms of communications, transparency and timeliness of repairs. Losing
by Chasidy Rae Sisk
their vehicle while it’s in the shop presents a major inconvenience for most drivers, so utilizing digital interactions to keep them apprised of the progress of repairs can be a major benefit to the business, and many shops are implementing artificial intelligence (AI) to augment staff capacity as they struggle with the ongoing workforce shortage.
With reduced staff plaguing many facilities, efficiency remains a hot topic as shops seek out ways to repair more with fewer technicians. For some, this means seeking out more qualified help, but it’s equally important to retain the staff already in place. Creating a positive work environment and culture that focuses on training demonstrates that a shop owner is willing to invest in their team. The days of “pay more and they will come” are long gone. Today’s employees want to know that their work matters and is appreciated, and innovative employers show their commitment to their teams in a variety of ways.
Offering benefits that can be found in other industries – health insurance, 401(k) retirement plans and sufficient paid time off – is no longer an option; it’s necessary if you want to develop a workplace that inspires dedication and longevity. There are many other ways to incentivize employees to work more efficiently, but a long-ignored issue came to light in 2025 and will likely continue to gain a foothold in the future.
Burnout is real! Shop owners face burnout as they struggle to do everything a business requires, but team members often face similar challenges. Throughout the industry’s history, mental health has been disregarded, yet this topic was brought to the forefront last year by TAG Auto Group owner Andy Tylka who started promoting the value of mental health resources after learning that “one in four automotive professionals experience mental health conditions, and the suicide rate in the auto industry ranks amongst the highest of any industry.”
Also learning that 80 percent of workers suggested that support for mental health could improve their performance at work, Tylka founded Brake the Stigma (brakethestigma.com) to raise awareness, provide support, empower employers and advocate for change.
Shop owners can support their teams in myriad ways, and when it comes to supporting their businesses, marketing remains a vital component of a shop’s success, as demonstrated in an AASPMN News August 2025 feature which provides tips for marketing in today’s digital era (available at grecopublishing.com/ aasp0825coverstory).
Most importantly, automotive and collision repairers need to remember that things are shifting constantly, so when the business gets hard, being willing to embrace change can make all the difference. What are you going to do differently in 2026?
2026 AASPMN
Leadership Conference & Annual Meeting
A D A P T A B I L I T Y F O R T H E R O A D A H E A D
A P R I L 2 9 & 3 0 , 2 0 2 6
F u l l d a y C o n f e r e n c e : W e d n e s d a y t h e 2 9 t h
H a l f - d a y W o r k s h o p s : T h u r s d a y t h e 3 0 t h
M Y S T I C L A K E C E N T E R & C A S I N O
a c r o s s M i n n e s o t a t o s h a p e
t h e f u t u r e o f t h e i n d u s t r y a n d
P r i o r L a k e , M N J O I N I N D E P E N D E N T A U T O M O T I V E L E A D E R S f r o m
g r o w y o u r o w n b u s i n e s s !
T h i s y e a r t h e t h e m e i s a d a p t a b i l i t y , w h i c h i s c r i t i c a l
w h e n i m p l e m e n t i n g c h a n g e s t h a t l e a d t o
s u s t a i n a b l e g r o w t h .
M a j o r t o p i c s f o r t h i s y e a r ’ s c o n f e r e n c e i n c l u d e :
t h e s h o r t a g e o f e x p e r i e n c e d t e c h n i c i a n s
b u y i n g o r s e l l i n g a s h o p
p r o f i t a b i l i t y w i t h e s t i m a t e s a n d r e p a i r o r d e r s
m a k i n g u s e o f A I
2 h o u r s o f r o u n d t a b l e d i s c u s s i o n s o n 1 0 t o p i c s t o
g i v e y o u i n s i g h t i n t o w h a t o t h e r s h o p s a r e d o i n g
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s h o p g r o w t h , c o l l i s i o n e s t i m a t i n g , a n d m o r e
6 h o u r s o f b r e a k o u t s e s s i o n s i n c l u d i n g c o l l i s i o n ,
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O p e n i n g k e y n o t e a n d p a n e l d i s c u s s i o n w i t h
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u n w i n d w h i l e y o u s t r a t e g i z e !
An Investment in Success: Wieländer+Schill Welding Equipment Provides Precision, Peace of Mind
What makes an elite collision repair facility? Expert technicians, impeccable attention to detail, unwavering adherence to OEM repair procedures and top-notch customer service. Just as important is the facility’s investment in cutting-edge, quality equipment.
Wieländer+Schill’s full range of welders available through Reliable Automotive Equipment (RAE) helps leverage a shop’s investment into efficient, accurate repairs, elevating the overall customer experience while ensuring the vehicle is restored as close to pre-accident condition as possible.
W+S welders help repairers performing a wide variety of welding repairs with simple, self-explanatory, intuitive operation and the highest safety standards. The InvertaPuls IP7-2 offers 2-button handling, dual 3G torches, ergonomic torch removal and narrow housing construction for ease of use in any size shop performing steel and aluminum welding.
The InvertaPuls IP4-3 is your go-to for steel, brazing and aluminum welding with automatic torch recognition, parameter retention and a 4-roller wire feed for seamless results. With 90 memory spots and 240A current, pulse and double-pulse welding procedures can be performed effortlessly. And shops looking for inverter technology need look no further than the MIG/MAG IM240-I, a powerhouse featuring a 4-roller
drive with trim adjustment and D300 wire spool compatibility for ensured precision. Dynamic pulse adjustment guarantees impeccable results on thin sheet metal as thin as 0.6mm.
For more information on the full line of Wieländer+Schill welders and all available equipment, service, training and support through Reliable Automotive Equipment, visit raeservice.com
That’s because print advertising works. Especially when it’s connected to a powerful trade association.
For over 30 years, Greco Publishing has partnered with the best of the industry to provide trade associations a voice, and to give advertisers a direct outlet to reach buyers.
Today’s shop is inundated with solicitations; advertising with Greco Publishing breaks through the noise to align your company as an association ally, and get you in front of your next customer.
MIG/MAG IM240-I
InvertaPuls IP7-2
InvertaPuls IP4-3
At LKQ, the “R” in P.A.R.T. stands for Recycled OEM parts LKQ first began 25 years ago through the acquisition of several auto salvage yards, and through the years, LKQ has grown to become the largest recycler of vehicles in the industry. LKQ now operates more than 125 auto recycling yards across North America. Through its stateof-the-art processes, LKQ recycles or re-sells more than 90% of the materials from end-of-life vehicles that would otherwise end up in landfills.
ESTIMATING TIPS
If you’re performing automotive repairs of ANY kind, you need to utilize the DEG! Check out some recent Database Inquiries - and their resolutions - below!
CCC: Camera & Sensor Aiming
In the latest CCC GTE Rev 11-25 update, MOTOR has updated NOT INCLUDED operations adding “Checking Tire Runout” and “Creating Target/Assembling Targets.”
Mitchell: Masking Backside of Bumpers
DEG Inquiry 40336 confirms published refinish times on bumpers may not include masking the backside of bumper in the radar zone.
Where we have been able to identify masking of non-painted and/or textured surfaces is required, it has been factored into the refinish allowance.
These situations are denoted with a labor footnote “Includes Necessary Masking.”
For situations where a footnote is absent, masking has not been factored into the refinish allowance.
“Per the Mitchell Refinish Procedure, refinish times are for outside surfaces only unless stated otherwise in text (example: add for underside, add to edge).”
Solera Qapter (Audatex): Attachment Photo Mark-Up
Use the integrated markup tools to highlight specific damage or repair areas directly on your photos. When you save these annotations, Qapter automatically preserves the original, unedited image for your records while saving the marked-up version as a new file.
CCC - Evacuate & Recharge R1234YF
CCC GTE has made updates to its 11-25 REV adding “Air Conditioning System – Recharge R1234YF”.
CCC users can now confirm included and not included operations.
A Smarter Way to Process PaymentsThe AASPMN Bankcard Service Advantage
When it comes to credit card processing, the lowest rate doesn’t always mean the lowest cost. Hidden fees, slow deposits and poor support can quietly drain profits from your shop. That’s why AASPMN created the AASPMN Bankcard Service – an honest, transparent processing program designed specifically for members. This program focuses on what really matters: low overall cost, reliable service and complete clarity.
Built for AASPMN Members
The AASPMN Bankcard Service delivers everything you need – without the surprise fees you don’t want.
Members enjoy:
• Online access to reports and transaction details
• Clear monthly processing statements
• Set-up assistance and terminal reprogramming
• Ongoing terminal operation support
And just as important – no fees for:
• Application or setup
• Minimum processing
• Annual or inactivity charges
• Terminal batch fees
That’s straightforward processing, exactly the way it should be.
Faster Deposits. Fewer Headaches.
All major card types – Visa, MasterCard, Discover and American Express – are combined into one simple deposit directly into your checking account. Funds are typically available in just one to two banking days, keeping your cash flow strong.
LEGISLATIVE UPDATE
continued from pg. 5
has been wide ranging and will continue to impact the 2026 legislative session in ways we cannot yet predict.
Legislative Calendar Set; Deadlines and Recesses
Announced
State legislative leaders announced the committee deadlines for the upcoming 2026 legislative session. As with previous sessions, there are three deadlines for legislation to meet specific milestones, with the first and second being on the same day. Deadlines are as follows:
• Friday, March 27 at 5pm: Committees must act favorably on bills in both the house of origin and committees must act favorably on bills, or companions of bills, that met the first deadline in the other body.
• Friday, April 17 at 5pm: Committees must act favorably on major appropriation and finance bills.
Need help? You’ll have access to a 24/7 toll-free support line, 365 days a year – because payment issues don’t wait for business hours.
Another memberfriendly benefit: discount fees are deducted monthly instead of daily, making reconciliation easier and more predictable.
More Tools to Support Your Shop
The AASPMN Bankcard Service also offers optional solutions to help you operate more efficiently, including:
• Electronic check conversion
• Check verification or guarantee services
• Electronic gift cards
Compare Before You Decide
Choosing a processor is about more than percentages – it’s about the total cost of doing business. AASPMN members are encouraged to take advantage of a free, side-by-side comparison of their current processor versus the AASPMN program.
You may be surprised how much you can save.
For a no-obligation comparison or more information, contact Carley Phillips at the AASPMN Bankcard Center: (715) 254-2865 or (800) 888-1817, ext. 311 or carleyp@midwesthardware.com
These deadlines do not apply to the capital investment, tax or Ways & Means/Finance committees.
Legislative leaders also announced the schedule for legislative breaks, including:
• The Eid break begins on Thursday, March 19 at 8am and the legislature will resume activities on Friday, March 20 at 8am.
• The Easter/Passover break is scheduled to begin on March 27 at 5pm. The Legislature will resume activities on Tuesday, April 7 at 8am.
The 2026 legislative session begins February 17, 2026 and the legislature will adjourn no later than May 18, 2026.
AASPMN MEMBER PREFERRED PROVIDER PROGRAMS
INSURANCES
Gallagher
Contact: William Knopick (employee benefits) 612-412-30413 / william_knopick@ajg.com or Matt Horton (property/garage liability ins.) 507-279-4220 / mathew_horton@ajg.com
Gallagher is your one stop shop for all types of insurance. From garage liability and workers’ compensation to health and dental, Gallagher will develop an insurance program that delivers better product and pricing for AASPMN members.
REPAIR SHOP PRODUCTS/SERVICES DISCOUNTS
CARS Cooperative
Contact: Stephenie Sheppard 405-547-4077 membersupport@cars.coop
Members receive discounts on a variety of products and services they use every day! From discounts on paint and rental cars to office supplies and phone services. Over 50 programs available!
EMPLOYEE VOLUNTARY BENEFITS
Colonial Life
Contact: Deb Ferrao
612-600-4135 / deb.ferrao@coloniallifesales.com or Tracy Bailey
612-801-0139 / tracy.coloniallife@gmail.com
Dedicated representatives can help members transform their benefit package with competitive rates, value added services at no cost and complimentary legal document preparation service. Colonial Life has the tools and flexibility to create a plan to fit everyone’s needs.
UNIFORM & LINEN SUPPLIES
Vestis
Contact: Ryan Vick
612-269-2303 /ryan.vick@vestis.com
Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with Vestis each year.
LEGAL CONSULTATION
Larkin Hoffman
Contact: Sam Richie
srichie@larkinhoffman.com
Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.
WEBSITE AND INTERNET MARKETING SOLUTIONS
Optimize Digital Marketing
Contact: Max Gamm
651-217-8152 / mgamm@whyoptimize.com
All-in-one Digital Marketing Solutions: Expert social media, digital advertising, website and software solutions that keep you present online so you can be present offline!
CREDIT CARD PROCESSING
Association BankCard Services
Contact: Carley Phillips
715-254-2865
carleyp@midwesthardware.com
Competitive rates for AASPMN members. Terminals and printers sold at cost.
INFORMATION PROVIDERS
Mitchell 1
Contact: Mitchell 1 Representative 888-724-6742 ext. 6669
Mitchell 1 offers AASP members a $10 per month discount on any eligible Mitchell 1 subscription.
Mitchell
International
Contact: Mitchell International Representative 800-238-9111
AASP members receive $350 off Mitchell's MD-500 all-in-one solution for scanning, calibration, estimating, and blueprinting.
TECHNICAL INFORMATION HOTLINE IDENTIFIX
800-745-9649
Members enjoy a 20% annual savings on Direct-Hit and Direct-Help subscriptions, the industry's most reliable source for experience-based repair information.
SAFETY COMPLIANCE
Complete, Health, Environmental & Safety Services (C.H.E.S.S.)
Contact: Carol Keyes
651-481-9787 / carkey@chess-safety.com
AASPMN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know (RTK)/Hazard Communication program customized for your facility, monthly safety reminders, and other safety, OSHA or environmental assistance.
CHECK GUARANTEE SERVICES
Certegy Check Services
877-520-2987
Discount rate of .75% to AASPMN members. Use existing credit card terminal. Fast claim payments.
AUTO EMPLOYEE ASSESSMENT
Assessment Associates International
Contact: Nate Page 952-854-6551 / nate@aai-assessment.com
Designed to help facilitate and enhance hiring decisions. AASPMN members receive 50% off retail price, starting as low as $15 per assessment.
LIVE-ONLINE & ON-DEMAND TECHNICAL TRAINING
Automotive Seminars
Contact: Tim Houghtaling 920-866-9813 / tim@automotiveseminars.com
Discounted pricing to AASPMN members on all live-online events, as well as ondemand training videos. Automotive Seminars specializes in diagnostic training that provides automotive technicians with knowledge, testing techniques and data interpretation skills needed to diagnose today’s vehicles. The live-online events and on-demand training videos focus on automotive electronics and engine management systems and are written and created by some of the industry’s leading diagnostic technicians.
BUSINESS COACHING 180BIZ
540-833-2014 / info@180biz.com
Members receive a 25% discount on Rick White's Pocket Business Genius subscription, offering independent auto shop owners fast access to actionable business advice from a leading industry expert.
BUILDING CONSTRUCTION & MAINTENANCE
Langer Construction
Contact: Josh Schultz 651- 256-3312 / josh@langerconstruction.com
AASPMN members receive free in-depth project consultation with general project concepting and guidance to help members with both small- and large-scale projects and maintenance.
Over 2,500 vehicle-specified units in stock Up to 3-Year/100,000 Mile Warranty Manual Transmissions
1-Year/Unlimited Mile Warranty
2-Year/Unlimited Mile Warranty
