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Ancillary Service Timeline
Thank you for choosing Nippon Life Benefits for your ancillary insurance needs. This timeline will help you anticipate important emails and manage client expectations. You’ve already received email #1 with the subject line “Nippon Life Benefits Initial Review Complete.”
48 Hours Email #2: Phase 2: Acceptance Notice from Nippon Life Benefits • •
Emailed to the Company Contact and Broker. Will include the Group Policy Number.
Within One Week Email #3: Phase 3: Rates and Eligibility Confirmation from Nippon Life Benefits •
Emailed to the Company Contact and Broker.
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Includes Rates and Eligibility Census. Review census for accuracy and report discrepancies.
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Instructions for the group and broker to register for online portal access.
Within Two Weeks Eligibility and plan information loading will be finalized, and ID cards will be created (if applicable.) Email #4: Phase 4: Benefit Certificates and Master Policies from Nippon Life Benefits • •
Emailed to the Company Contact and Broker.
Will include Employee Certificates and the Plan Policy.
Within Three Weeks Email #5: Your Premium Statement(s) are Available •
Emailed to the billing contact, or the primary contact if no billing contact has been designated.
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Client can access the billing statement after logging into the Client Portal.
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To view and download statements, select “Premium Statement History’ under ‘My Client Links.’
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Email alerts will be sent every month. (Paper statements are not mailed.)
If you have any questions during this timeframe, please contact continuingrelations@nipponlifebenefits.com or call 844-999-1515. Thank you again for choosing Nippon Life Benefits!
Please note that these time frames are approximate, and individual clients may experience waits that are longer or shorter due to unique situational circumstances and specific case details.
NLB30655-3 (3/25)