Administration Quick Guide
Standard Processing Time:
• Secure Message Portal: Three business days. Login required at http://www.nipponlifebenefits.com. • Email: Four business days. Email admin- info@nipponlifebenefits.com.
• Questions? E mail admin-info@nipponlifebenefits.com or call 800-374-1835 extension 43780. GEN ERAL IN FORMA T I ON Form Submission
Enrollment forms do not need to be submitted to NLB; however, please keep a copy for your records. A completed Nippon Life Benefits Beneficiary Form is required when submitting a Life claim.
Timing of Signing Forms
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Always have members sign their forms on or before their effective date for contributory coverages.
Multiple Units
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When using the portal to manage eligibility, be sure to select the appropriate unit under Company list.
More Than One Plan or Network Choice
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Be sure enrollment forms are clearly marked with the plan or network choice.
Open Enrollment
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The open enrollment period is the month prior to the policy anniversary.
EMPLO Y E E IN FORMAT ION CH AN GE Adding Spouses and Dependents
Eligibility Date: Subject to policy provisions (e.g., first of the following month or on the date) Timing of Request: Within 31 days after the date eligible
Termination
Always list last date actually worked (in labeled field) for terminations. Report terminations within 31 days. (Timeframe may vary by state law.)
Waivers
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Waivers are valid from the date of receipt, not the date of signature, if received after 31 days.
Salary Change
Provide salary updates as they occur. Use the Employer Change Form to update salary information. Alternatively, email (admin-info@nipponlifebenefits.com) or fax (913-387-5920) a copy of your premium statement with updated salaries noted.
Job Change
Always report date of Full-Time employment, not initial Part-Time date Waiting period begins with date of Full-Time employment
MON T H LY PREMIU M S T AT EMEN T S
• • • •
Access statements under Premium Statement History through the Employer/Client Portal. Only available online- invoices are not mailed. Review each month to ensure accuracy.
Credit
Standard credit is limited to two months for late notifications. Promptly report all terminations and changes. Submit changes by the 15th to guarantee inclusion on the next month’s invoice
Timing
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Typically available online by the 24th or 25th of each month.
Payment
Premiums are due on the first of the month, with a 31-day grace period. Pay online using the Online Payment Portal found under ‘My Client Links’ Pay as billed- do not exclude employee changes. To mail payment, print and enclose the remitter, and mail to our lockbox at Nippon Life Benefits, 62348 Collections Center Drive, Chicago, IL 60693-0623.
First Thing To Do?
Pro-rate?
No. We do not pro-rate premium.
* Your policy provisions may be different than the above standards, please consult your policy and certificate-booklet for details.
nipponlifebenefits.com
NC 20181-6 5-26