Supply Terms
Residential Builders Division Providing a Purchase Order to start trading with National Tiles is acceptance of the ‘Supply Terms’ outlined online at www.nationaltiles.com.au & terms below.
Purchase Order Only Service • Builder to email National Tiles purchase order for processing, 12 weeks prior to required delivery date. 1. Email subject: Lot address & Job number. One job per email with attached purchase order/s. 2. PO to include correct delivery address, site supervisors name & contact phone number. 3. All product names & codes to be listed along with quantity beside each item. 4. Ensure the correct freight charges have been applied. 5. Provide an estimated delivery date. • If purchase order contains errors i.e. pricing, freight etc; National Tiles will request an amended PO. Estimation Only Service • Builder to email estimation request to National Tiles Estimating department. • Email subject: Lot address & Job number. One job per estimation request: Request must include: 1. PDF copy of plans (PLANS MUST BE TO SCALE, NO SCANNED COPIES WILL BE ACCEPTED) 2. Client colour specifications or colour scheme to be provided at the same time of request. 3. Please ensure all product codes provided, are correct. National tiles estimate based off product codes, not the product descriptions. • A formal quote, Tile Layout, Customer/Tiler/Builder Report will be provided for each job estimated.
Turnaround Timeframes National Tiles endeavours to achieve the following turnaround times for each job: • New estimation request or amendment – 3 business days. • New client tile selection – 24 hrs from appointment time.
Builder Studio Selection Service • Builder/Client book design centre selection appointment through online booking portal (link provided). • Builder to email client documentation to the design team, no less than 48 hrs prior to client appointment. Email subject: Lot address & Job number. One client per email. Request must include: 1. PDF copy of plans (PLANS MUST BE TO SCALE, NO SCANNED COPIES WILL BE ACCEPTED) 2. Client Specifications • Design consultant guide the client, through selection & complete estimation • Client will receive a copy of Tile Layout, Selection Schedule, Signed Terms & Conditions. • Client is provided labelled tile samples of their selection. • Once the client has signed off, the builder is provided a formal quote, Tile Layout, Customer/Tiler/Builder Report. A Labour report is provided for Complete Package builders. Estimation Software – TEX Tile Express • TEX Tile Express is a National Tiles developed 3D visual software, designed to estimate tiles based off floor plans. Generating accurate tile quantities including wastage %. • TEX will only be truly accurate if PDF files such as; correctly scaled plans & client inclusions provided by the builder are precise. Therefore, we still encounter a few occasions where extras are required. • Builder agrees to use National Tiles Wastage Rules for all estimations. • All room elements such as vanities, toilets, fixtures/fittings, bath, laundry tubs etc are used as visual representation only. They do not take precedence over any cabinetry colour or style, fitting design or fixture placement. National Tiles does not take responsibility for any misinterpretation regarding these visual tools. • To guarantee efficient estimating of builder requirements, the National Tiles Builder Manual must contain accurate information. This is filled out once & remains on file. • Where National Tiles is estimating labour rates, the builder is required to provide their standard allowance Tile Credit, Labour Credit & Markup %
Tile Install - NSW ONLY • National Tiles tilers refer to all labels, descriptions, 2D visual elevations & side notations of the Tile Layout & Install report. • It’s the builder’s obligation to inform National Tiles of any onsite changes that could affect tiling locations, conflicts with the Tile layout/reports & m2 quantities. • Additional charges apply for tile install to wet area niches, shelves, window reveals. • Additional lineal metre charges apply for mitred edges. • National Tile will not mitre edges to steps & slab edges internal & external of any kind. • A per shower base charge applies for tiles over 300mm. • Depending on floor waste locations to shower bases/wet area floor with tiles larger than 300x300mm, additional cuts made by the tiler may be required to obtain water drainage. This can include the shower base tiles being laid on the diagonal. • Construction charges may apply if large tiles over 600x600 are selected for wall application, due to extra reinforcement. • A prep fee will apply if main floor slab is not in tolerance, when tiles 600x600 & larger are selected. • The standard grout line for rectified tile is 2.5mm thick. The standard grout line for pressed edge is 3mm thick. • National Tiles NSW Install Team use Mapei grout, floor wastes, trims & angles supplied by National Tiles. • National Tiles prefer at least the first coat of paint applied to internal walls prior to commencing tiling installation. • Three (3) weeks' notice is required for accurate tile installation start date. • If balconies are completed at a later date, a return trip fee will be charged. This is to carry out screeding, moister barrier, tiling & grouting. • A delay fee will apply, for any reason preventing National Tiles commencing tile install on the booked start date. • A return to site fee will apply if National Tiles are required to return to site due to an area not being ready.
Tile Layout & Tiler Report • It’s the responsibility of the builder & tiler to refer to all labels, descriptions & side notations of the Tile Layout, along with the 2D visual elevations. Pictures followed alone could result in errors on site & important laying information being missed. If notes & visual representation are unclear, it is the builder’s obligation to seek clarification with National Tiles. • Tile grids/grout lines pictured on the 2D Tile Layout are indicative. It is up to the builder/tiler to determine the best layout of grout lines to reduce cuts & waste. Amendment Requests • All amendment requests to tile paperwork must be submitted via email with all changes clearly itemised. • Clients are entitled to one (1) free amendment request after the first tile paperwork has been completed. Any additional amendment requests thereafter will incur an administration fee of up to $500 per amendment request. This fee will be charged on the tile paperwork & quote. • Project development fees will apply for cancelations or product changes post purchase order being received. This is due to high volumes of product specifically ordered per stage of each development. An amendment fee will apply for each change request to estimation paperwork. This applies per request, per stage.
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