delivery FAQs When will my order be ready for delivery? Your delivery date is an estimate and will be confirmed once your order has been prepared. While we always aim to deliver within the advised timeframe, timing can occasionally change due to stock availability or scheduling. If anything changes, our team will contact you.
What time will my delivery arrive? Deliveries usually take place Monday to Friday between 7am and 5pm. Because of factors like traffic, weather, and site access, we’re unable to guarantee a specific delivery time. We recommend keeping your phone nearby on the day in case the driver needs to contact you.
Do I need to be home for delivery? In most cases, you don’t need to be home, as long as there is a safe and accessible place on your property for the delivery. If access instructions, gate codes or keys are required, please provide these before delivery day.
Where will my tiles be delivered? Your tiles will usually arrive packed on a pallet and placed in a safe location on your property, such as a: garage
driveway
carport
patio
For safety reasons, drivers cannot hand unload tiles from pallets. Deliveries cannot be left on public footpaths, nature strips, council land, or unstable surfaces.
What do I need to prepare before delivery? Before delivery, please make sure: the delivery area is clear + easy to access
driveways + entry points are not blocked
gates are unlocked + access codes are provided
the site is safe for our delivery vehicle
If delivery cannot be completed due to access or safety issues, additional fees may apply.
What happens if my delivery can’t be completed? If we attempt delivery but cannot complete it, we will need to schedule a new delivery date. In some situations - such as limited access, unsafe conditions, no response to our phone call, or last-minute changes - a redelivery or handling fee may apply.
I have some more questions - Who should I contact?
1300 733 000
Our customer support team is here to help! customerservice@nationaltiles.com.au
Our team is available Monday to Friday during business hours.