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NHBF Magazine - Winter

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The magazine of the National

THE NHBF

One Abbey Court Fraser Road

Priory Business Park

Bedford MK44 3WH 01234 831965 nhbf.co.uk

CHIEF EXECUTIVE

Caroline Larissey

HEAD OF SALES AND MARKETING OPERATIONS

Farooq Ali

Farooq.ali@nhbf.co.uk

EDITORIAL

Farooq Ali

Farooq.ali@nhbf.co.uk

ADVERTISING marketingteam@nhbf.co.uk 01234 831965

Designed, printed and distributed

Designers Craig Bowyer, Tom Shone, Seija Tikkis

Picture researcher Jessica Marsh

PRODUCTION

Production director

Jane Easterman

Account director

Joanna Marsh

joanna.marsh@redactive.co.uk

PRINTER

Manson Group, St Albans

COVER iStock/Shutterstock

© The NHBF 2026 ISSN 1756-6347

Recycle your magazine’s

Welcome to the Winter edition of NHBF Magazine – now with a new look, a new feel, and a new name. This change reflects who we are and who we represent. We are here for all businesses with our sector: salons, barbershops and clinics. One magazine. One membership. Built around you. While the name has changed, our commitment has not. We will continue to deliver a high-quality membership magazine that is practical, relevant and easy to read. From this edition onwards, the magazine is Member-led. That means more of what you want to read, focused on real issues, real businesses, and real experiences. Everything is centred on Members and the questions you are asking right now.

Our Winter edition has a new look, new feel and a new name

OUT & ABOUT

WELCOME

In this edition, we cover pressing topics including setting business goals for 2026, new business ideas such as subscription models, and insights from our Membership Survey and Small Business Survey. We also share news on how the NHBF has been chosen as a Workplace Health Vanguard – a government initiative bringing together businesses of all sizes and sectors. You’ll find a strong focus on membership benefits, including exclusive deals from our Assured Trade Members, practical tips from social media influencers, and highlights from the NHBF Top 100 nominees.

Thank you for being part of the NHBF. This magazine is for you, shaped by you, and driven by what matters to your business.

sing for 2026, new tion hip and s share news on n as a government nesses of all trong focus ing d cial ts s from he , hat

See the events Caroline has attended on behalf of the NHBF this month
On the cover Putting our Members front and centre

6 BUDGET Does the Chancellor really respect our sector? 8

VOICE The news from the latest State of the Industry report

TO THE FUTURE Cathy Weston on supporting the next generation 14

NEWS IN NUMBERS All the latest stats and facts that matter

THE EDIT

Budget 2025: does it really respect our sector?

The Chancellor described this as a Budget of “fair and necessary choices”. But if you run a salon, barbershop, clinic or beauty business, the question is: does it help me keep my doors open?

For a Budget said to be full of “fair and necessary choices”, what did it really mean for our sector?

This Budget shows a government starting to pay a little more attention to the high street and to some of the issues the NHBF has raised on your behalf for years. Business rates are moving in a more positive direction. Disguised employment is finally on the radar. Skills development through apprenticeships is back

in the national conversation. But it is also a Budget that continues to ask a lot of small, labour-intensive employers, while offering limited direct support in return. Wages continue to rise. Tax thresholds remain frozen. VAT reform is absent. Energy costs stay high. The gap between the tax treatment of employment and some forms of selfemployment remains. From a Respect Our Sector perspective, our work is far from done.

Help for your team, not your overheads

There are measures in this Budget that will help staff and clients. Household energy support, a rail fare freeze for a year and capped prescription charges will make a difference for people on tight budgets.

But it’s important to be clear about what these measures do not do. They do not reduce commercial energy bills. They do not lower rent, insurance or employer National Insurance. They do not reform VAT. Your team and clients may feel some relief at home, which is welcome. But the responsibility for paying business bills, running payroll and staying compliant still sits firmly with you.

A quiet squeeze

From April 2026, the National Living Wage for over-21s will rise to £12.71 an hour. Rates for 18–20 year olds will increase to £10.85, with under-18s and apprentices rising to £8.00. Fair pay matters. Most hair and beauty business owners

want to pay more when they can. But NHBF surveys and evidence to the Low Pay Commission show many businesses are only just back to small profits – if they are in profit at all.

Wages, energy, products, insurance, rent and rates continue to stack up. Even businesses already paying above the legal minimum may face pressure to maintain pay differentials as the minimum rises.

At the same time, last year’s cut to the employer National Insurance threshold remains in place and frozen. As wages rise, more of your payroll attracts employer NICs.

It’s a quiet squeeze. Clients won’t see it – but you will.

VAT: still no reform

Thresholds and rates remain unchanged. There is talk of digital reporting and e-invoicing, but nothing that helps small, people-intensive service businesses grow without suddenly tipping into a very different tax regime.

That is disappointing. For nearly 29 years, the NHBF has put forward practical options to smooth or taper VAT – allowing growth without penalising success while still protecting the Exchequer.

Next generation

The Chancellor spoke about growth, skills and opportunity. There is new funding and a promise that apprenticeships for under-25s in small and

For our sector, it can feel like money is being put into pockets with one hand, and taken from business accounts with the other

medium-sized businesses will be fully funded.

What’s less clear is how this will work in practice for high-street hair and beauty businesses.

Our research shows rising costs are already forcing some employers to reduce junior roles or shift towards selfemployment just to survive. That’s bad for skills, standards and the future of the sector.

What happens next

We want to hear directly from NHBF Members about what the Autumn Budget means for you. Send your views to: sam.silver@nhbf.co.uk

Scan for more on the NHBF's response to the Budget

Your voice. Real change

The latest State of the Industry Survey shows the real pressure facing our businesses

The latest NHBF State of the Industry Survey results are now live on our website. They show a clear and urgent picture of what it means to run a hair and beauty business on today’s high street. This report is not just a snapshot. It is evidence. Evidence that the NHBF can place directly in front of government. It strengthens our position as a respected voice when ministers need to understand what is really happening in our sector.

Why this matters

It is not right for our sector to be spoken about without our voice, regulated without our input or taxed without being properly understood.

That is what the Respect Our Sector campaign stands for. It is about making sure hair, beauty, barbering and aesthetics are treated seriously as the backbone of the high street.

What you said

Across the UK, businesses are working hard to stay resilient while facing sustained cost pressures and a policy

Scan to read more on the health of the high street

environment that often does not reflect how our sector operates.

The data confirms what Members have been saying for years. This is a labour-intensive, premises-based sector. When costs rise, there is little room to absorb them.

One of the most serious findings is the impact on apprenticeships and future talent.

This should concern anyone who values professional standards, career routes for young people, and the future of our workforce. If we want a strong sector tomorrow, we need policies that make training affordable today.

In numbers

43% have reduced apprentice numbers in the last three months

94% are unlikely, or will not, take on new apprentices in the next three months

One voice is an experience. Hundreds of voices are evidence

Next steps

We run these surveys three times a year so we can show government that these are not one-off issues. They are long-term pressures that need long-term support.

This new survey focuses on what is happening in your business right now, including the impact of the 2025 Budget and what the Employment Rights Bill could mean in practice.

Taking part is the single most important action you can take. One or two responses can be dismissed as individual stories. Hundreds become hard evidence that cannot be ignored.

Your data helps us show how decisions made in Westminster land on a sector that is high-street based, peoplepowered, and heavily driven by wage costs.

Unlock your exclusive NHBF member savings & support

Being part of the NHBF doesn’t just keep you safe and supported – it also puts money back into your business. Our Assured Trade Members offer exclusive discounts, added value and access to trusted resources

Whether it’s saving on stock, scissors, software, insurance, training or utilities, these o ff ers are designed to help you:

● Cut costs on the things you’re already buying

● Free up time with smarter systems and expert support

● Grow your income through better tools, education and new services

● Every offer on this page is a real, practical membership benefit that supports cash ow, improves client experience, and strengthens long-term business health.

Here’s just a sample of what you can access today…

InSitu AI

Hyper-realistic colour and style previews for consultations. 15% off monthly / 30% off annual plans

Salon Supplies

Leading trade distributor off ering everything from colour to furniture. 20% off first order + 20% off scissors

Denman Professional Iconic brush brand with precision tools trusted worldwide. 20% off with a professional account

Nuvo Accountancy Hair and beauty-focused accountancy support. 10% off services

Alan Howard Family-run UK supplier supporting professionals since 1973. VAT-free first purchase

ETS Corporate

Specialists in salon exit planning, from valuation to completion. Free valuation + no upfront fees

The Payment People Payment solutions, utilities and business funding under one roof. Free card machine + 12-month price freeze

Jensten Insurance Brokers NHBF’s trusted insurance partner with tailored sector cover. 10% off NHBF Member policies

Timely Software

Time-saving booking software for seamless salon management.

50% off first three months

WorkNest

WorkNest provides professional HR, employment law and health & safety support, helping salons and clinics stay compliant and confident

Get exible Member rates tailored to your specific needs

Avlon Europe

Avlon Europe delivers highperformance professional haircare products, particularly known for textured hair solutions that support healthy hair and longterm results

Special Member discounts

Salon Manager

Intuitive salon software with UK-based support.

10% off + unlimited training

L’Oréal Professional Products Division

Education accessible any time, anywhere.

Free L’Oréal Access education

Professional Hair Labs

Hands-on hair system training with starter kit.

10% off training + Ghostbond starter bag

Henkel (Schwarzkopf Professional)

Schwarzkopf Professional, part of Henkel, is a global leader in professional hair products, education and colour technology.

Get 25% off Schwarzkopf Professional products

URocked

URocked has been created to simplify cashless tipping and bring fairness and transparency into the process.

Choose from two exclusive offers for NHBF Members

Easydry

Compostable towels, gowns and salon essentials that replace laundry with a cleaner, simpler way to work.

Enjoy a 10% discount on the Easydry product range

Scan for more details on finding Assured Trade Members

City & Guilds

Training pathways and qualifications to grow your team. Free access to learning resources

Coolblades

From hair stylist to salon owner, we’ve got the salon supplies and equipment you need.

Get a 10% discount across the board (excluding furniture and college kits), as well as a 2-for-1 offer on scissor servicing

Ask Renewables

Exclusive access to our special government-funded offer –providing a brand-new heat pump system to keep your business warm, comfortable and energy efficient.

Aesthetica

Aesthetica Professional Ltd specialises in the supply of great quality, affordable advanced aesthetics equipment to salons and colleges across the UK . Get 10% off all products

The Logical Utilities Company

Our award-winning approach saves our customers millions on energy and carbon emissions each year.

Access to the exclusive EnergyBio platform

Star IT Euro – digiBeauty

Tools to boost engagement and streamline operations.

10% off all packages

thankU Cashless Tipping

No app, no hassle – tips paid directly to staff

Free QR badge media

Matakki

Matakki Scissors is a global, family-owned brand renowned for premium hairdressing and barbering scissors

Get a 15% discount on all Matakki scissors and accessories

Team Texture

Team Texture is a hair accessories brand created to support optimal hair health and hydration, particularly for textured, afro, and curly clients. Get 10% off all

Heat Hats

DLT Media

DLT Media provides hair and beauty salons with marketleading print and digital magazine solutions. Get 10% off and a FREE gift when you subscribe

Circle Health Group

As an NHBF Member, you can enjoy 10% off diagnostics, physiotherapy, treatment and health assessments.*

Looking to the future

It’s been an incredibly busy and rewarding few months for my team and me, and I wanted to share what we’ve been doing on your behalf

Everything we do is focused on strengthening quality, standards and the future of our sector – starting with strong connections across education, training and business.

We began the season in London at the Unifrog Employer Event, proudly representing the NHBF as the only hair and beauty trade organisation partnering with this careers platform for young people. With Unifrog working alongside more than 4,000 schools and colleges, it provides a valuable route to encourage new talent and highlight the breadth of career opportunities across our sector.

Shaping skills

We also met with Nahid Mortuza, Head of Clean Energy, Education, Early Years, Hair, Beauty and Protective Services at Skills England. Our discussion focused on the future of apprenticeships and how the hair and beauty sector can continue to adapt to

emerging skill needs. It was encouraging to see our sector recognised and included in wider national conversations.

Excellence in education

A real highlight was attending the VTCT Excellence Awards at Oaklands College in Welwyn Garden City. The event brought together passionate educators, talented learners, and forward-thinking organisations from across the UK. It was a proud moment to celebrate individuals who share our commitment to high standards and professional excellence.

Looking ahead

My team is now developing new offers for training providers and students, designed to enhance learning, support professional development, and strengthen the link between education and employment. We’re looking forward to sharing more details with you soon.

Connecting with Members

We also attended an inspiring event at Wella, followed by Professional Beauty Autumn and Salon International. These events gave us the opportunity to meet Members face to face, share ideas, hear your experiences, and discuss how we can continue raising standards together. Each conversation reinforced how creative, collaborative, and innovative our community is.

Your voice matters

As always, we’re here to make sure your voice is heard in every discussion about quality and education across the UK. Thank you for being part of the NHBF community and for everything you do to uphold the standards that make our sector so respected.

Everything we do is about strengthening the quality, standards and future of our sector

Cathy leads the NHBF's work on education, professional standards and raising benchmarks across the hair and beauty sector. Here, she explains why the NHBF has created its new self-employment checklists, how they work, and why they matter now more than ever.

As

QWhy has the NHBF created these new self-employment checklists?

We’ve seen mixed messages and misinformation online, which makes it hard for people to know what’s correct or what applies to their own situation.

The NHBF wanted to cut through that confusion and create something clear,

the conversation around selfemployment evolves, we speak to

Cathy Weston, the NHBF Director of Quality and Standards

practical and supportive. They guide both business owners and self-employed professionals through key considerations around working arrangements, helping them identify if they’re genuinely self-employed and operating correctly. Ultimately, it’s about confidence and compliance.

QWhat are the di erent checklists and who are they for?

We created four separate checklists because there isn’t a one-size-fits-all approach to self-employment in our sector. Each reflects a common working arrangement across

Understanding self-employment

hair, barbering, beauty and aesthetics.

For businesses offering chair or space rental: Helps owners understand their responsibilities and set things up correctly from the start.

For self-employed chair, space or room renters: Supports individuals in checking they’re running their business independently and following good practice.

For home-based hair and beauty professionals: Focuses on those working from home, covering business setup, health and safety, and insurance.

For those setting up a selfemployed business: Provides a foundation for anyone starting out, from registration and tax to branding, marketing and compliance.

QHow do people access the checklists?

Scan for more information on the NHBF checklists

The checklists can be accessed via the QR code in this feature or directly through the NHBF website. They’re completed online – you simply choose the checklist that best matches your situation and work through the guided questions. Once submitted, NHBF Members will be contacted individually within five working days by the Membership Team. They’ll provide tailored guidance and support based on the responses.

Q

How have people responded since thelaunch?

The response has been really positive. People appreciate that the checklists are practical and easy to follow. They’re not about ticking boxes for the sake of it – they help individuals and businesses make informed decisions.

From chair to screen: make short videos your secret weapon

Short-form video is the espresso shot of social media – quick, punchy and exactly what your salon, barbershop or clinic needs to wake up your online presence. Platforms like Instagram Reels, TikTok, and YouTube Shorts are built for short, engaging clips, and they’re where your clients spend most of their online time.

The good news? You don’t need a Hollywood budget or production team. Your phone, a sprinkle of creativity, and maybe a coffee to keep you awake is all it takes to produce eye-catching content that reels in new clients, builds trust, and shows off your one-of-a-kind style.

Why short videos matter

Short videos grab attention fast, and that’s gold. They let you show personality, build trust with quick tutorials or behind-thescenes clips, and boost engagement. Video posts often get double or triple the likes and comments compared to static photos – social media magic in under 30 seconds. Tag @NHBFSocial with your creations.

Top 5 practical tips

1 Keep it simple

You don’t need a fancy tripod or a ring light the size of a UFO. Your smartphone, some natural light, and a steady hand are

Give mefive

enough when you’re starting. Pro tip: clean your lens – blurry video is the silent killer of likes.

2 Tell a quick story

Everyone loves a transformation. Even a five-minute trim can be compelling – show the before, after, and maybe a dramatic hair flip in between. Quick, snappy, satisfying.

3 Use trending sounds and captions (but cautiously)

A catchy tune and clear captions can help your video reach more people. Don’t chase every trend; instead, put a brandtrue twist on a trend rather than posting something you’d never do in real life.

4 Be authentic

Forget perfection – real beats staged any day. If you fumble a word, laugh at it. If your dog walks into the shot, leave it.

5 Post consistently

A steady rhythm of content beats one-off posts. Try posting one video a week – consistency builds trust.

Digital best practice

Length: 15–30 seconds is ideal; up to 90 seconds works if it’s strong content.

Format: Always film vertically for mobile. Editing tools: Free apps like CapCut or Canva can make your videos look polished without spending a fortune.

You don’t need expensive gear – consistency and creativity go further than perfection

News in numbers

ONLINE SALES SURGE

Online beauty sales are expanding nine times faster than in-store sales. In Europe, online sales grew by 10%, while North America saw a 21% increase and the Asia Pacific region grew by 20%. Today, e-commerce accounts for over 35% of global beauty sales.

WELLNESS & SELF-CARE

The blending of beauty and wellness continues to in uence salon services. Currently, 55% of salons offer wellness services, while 50% of consumers globally say that self-care is more important to them now than it was five years ago.

MARKET GROWTH

The global beauty salon market is projected to grow by USD 65.88 billion between 2024 and 2029, at a compound annual growth rate (CAGR) of 6.4%. The broader global beauty market grew 7% annually from 2022 to 2024, with a slight cooling to a projected 5% annual growth through 2030.

DIGITAL ADOPTION

SUSTAINABILITY & INCLUSIVITY

Consumer values around sustainability and inclusivity are increasingly shaping purchasing decisions. Among Gen Z, 67% prioritise sustainability, and 31% of consumers actively avoid brands that fail to represent diversity.

Digital tools are now commonplace in salons, with 72% of salons using online booking systems. This adoption has led to a 24% boost in appointment bookings through digital platforms, helping salons work more e ciently and connect with clients online.

trending Member support for November to January

Helpline calls: 1,008

Helpline emails: 944

Casework: 241

Products downloaded: 4,141

Products ordered: 1,870 Calls in to team: 1,479

PROUDLY

BUSINESS

Our Business in a Box health and safety packs are the solution you need to make sure you’re prioritising a safe and efficient workplace. Created for both hair and beauty businesses, the full packs can be downloaded and are FREE to Members. Printed versions are also available to purchase.

Scan the QR code, visit nhbf.co.uk/bib or call our team on 01234 831 965 to find out more.

ALLEGED FAKE ABSENCE

One of my stylists called in sick late on a Friday night, which is one of our busiest times in the salon. She was then seen in a nightclub later that evening by another stylist. The two talked, and she told her colleague she had another job and would never set foot in the salon again. Can I treat this as a resignation and issue her P45?

As you only have second-hand information from another employee, you need to be careful – there is potential that it is incorrect. Unless the stylist formally notifies you of her intention to resign, it is unsafe to assume you can terminate her employment.

If she attends her next shift, investigate her absence on that Friday. If it becomes clear the absence was not genuine, disciplinary action could be taken.

If she submits her resignation, you could still investigate the Friday night issue and take disciplinary action if appropriate, as she remains your employee until her last day. She could, however, resign without notice to avoid this.

If she fails to turn up for further shifts, you will need to contact her to establish what’s happening. She could potentially be dismissed, but a

You asked, we answered

Members at this time of the year raised concerns about how to handle an alleged case of fake absence, a rude apprentice and a light-fingered stylist. This guidance helps you navigate these tricky situations fairly and legally

fair procedure must still be followed.

TIP: Always verify information before acting. Never assume a resignation or misconduct based solely on hearsay.

APPRENTICE MISCONDUCT

One of our apprentices was rude to a client, who later raised a complaint. We have investigated and

decided to invite her to a disciplinary hearing. She is 16, and her father has called to say he has a legal right to attend due to her age. Is this correct?

Employees do not have a statutory right to be accompanied by a family member at a disciplinary hearing. However, if the person works at the salon or is a trade union representative, they can act as an “accompanying person.”

Given the apprentice’s age and status, it may be sensible to allow her father to attend. If concerned he may hinder proceedings, clarify that attendance is a courtesy and outline expectations for the hearing.

TIP: For apprentices, consider exibility while maintaining fairness – communicate clearly with accompanying persons.

SUSPECTED THEFT

We suspect an employee is taking stock from the shop. We have CCTV cameras for security and wish to review recordings. The sta ff know about the CCTV. Can we use it for this purpose?

Yes. CCTV recordings are classed as personal data under the Data Protection Act 1998. Since employees are aware and have accepted monitoring, you have “implied consent” to review footage. If suspicions are confirmed, conduct a thorough investigation. Employees must be allowed to see the relevant CCTV footage so they understand the case against them.

TIP: Transparency is key – allow employees access to CCTV evidence to maintain a fair process.

The NHBF offers real-world guidance to help Members with the complexities of running

a business

For 37 years, I’ve had the privilege of working closely with hair and beauty businesses, seeing them navigate change, from Covid-19’s impact to shifting worklife expectations. Through it all, one truth remains: businesses thrive when they are supported, and NHBF membership provides the practical advice, tools, and community that make a real difference.

Practical support for businesses

Running a successful hair or beauty business requires more than skill – it demands knowhow, systems, and support.

NHBF offers real-world guidance to help Members navigate the complexities of business operations, from health and safety regulations to employment policies.

For example, a salon owner struggling with an apprentice frequently off sick was able to revise her absence policies with advice from our legal helpline. This resulted in improved staff retention and a more

Thriving together: how membership supports businesses

harmonious workplace. She reflected: “The employment law team were very helpful when I needed support. It makes being part of the NHBF worth it.”

Another Member, operating as a sole trader, sought guidance on financial support after falling ill.

Many solo professionals face similar challenges, having lost employee rights like holiday pay or pensions when transitioning to self-employment. NHBF supports them in building profitable businesses with long-term financial health and compliance.

Financial

and

legal

benefits

Our recent Member survey confirms that access to financial and legal protection is highly valued. Members benefit from expert HR and legal advice tailored to the sector, plus exclusive insurance discounts, helping

TINA BEAUMONTGODDARD

businesses save money while staying covered.

One Member shared that using the HR helpline provided real peace of mind: “I often felt alone running a business, but knowing NHBF has my back when it comes to employment issues is invaluable.”

Respect our sector

NHBF membership signals a commitment to professionalism, ethics, and high-quality service. Members adhere to a Code of Conduct, pledging to operate ethically, treat clients and staff with respect, and uphold sector standards. This is more than a

Code of Conduct commitment

Members pledge to operate ethically, treat clients and staff respectfully, and maintain the highest professional standards.

Employee

health and wellbeing are crucial for

business success

formality—it’s a statement of pride and professionalism that sets Members apart, showing dedication to their work, teams and clients.

Tina’s perspective: why membership matters to me

After nearly four decades with NHBF, I’ve seen that Members value practical support, expert advice, and a sense of connection. They want to know their businesses are protected and that they are not alone.

Personal stories highlight the impact: from salon owners using legal services to protect themselves against

Scan for more essential resources for your business

employment tribunals, to solo Members unsure of health & safety obligations, NHBF connections make the difference. With change comes opportunity, particularly around team support. Employee health and wellbeing are crucial for business success. Developing clear sickness and absence policies can improve retention and identify issues early. With sick pay and employment rights changes expected in 2026, reviewing policies now is essential.

Building resilience together

In uncertain times, hair and beauty businesses must diversify offerings and prioritise their people. NHBF membership goes beyond support – it provides a network empowering Members to lead confidently and care for their teams.

Looking ahead to 2026 and beyond, our Members are ready to meet challenges with the right tools, resources, and backing, ensuring that together, we will continue to thrive.

Afresh year is the perfect time to reflect and plan. Clear, realistic goals help you stay focused, motivated, and ready to grow. Whether boosting profits, improving team performance, or increasing your client base, small, well-planned steps create longterm success.

1 Reflect before you plan

Before setting new goals, take stock of last year: what worked, what didn’t, and what clients said. Ask yourself: Which services were most popular? What challenges slowed progress? What do clients praise or complain about most?

A short, honest review helps you identify priorities for 2026 and set goals that fit your current business reality.

NHBF RESOURCE: Access factsheets, guides, and tools to evaluate and plan e ff ectively at nhbf.co.uk/advice-and-resources

2 Make your goals SMART

Vague goals don’t get results. Use the SMART framework:

Specific: Define exactly what you want, e.g., “Increase client base by 15%.”

Measurable: Track progress with numbers, e.g., “Grow retail sales by £5,000.”

Achievable: Push yourself, but stay realistic.

Setting clear, achievable goals can keep your salon or clinic growing in the right direction – with happier clients, stronger teams and measurable success

New year, new focus

Relevant: Keep goals aligned with your wider business vision.

Time-bound: Add deadlines, e.g., “Launch a marketing campaign by end of March.”

3 Focus on service

Client satisfaction drives growth. Make service a priority in 2026 by: Investing in training: Keep your team up to date with techniques and trends. Improving the client experience: Personal touches such as a warm welcome, consultation, or relaxed atmosphere. Listening to feedback: Ask for it, act on it, and fine-tune your service.

NHBF RESOURCE: Explore team performance and customer care tools in the Member Hub at nhbf.co.uk/advice-and-resources

4 Keep clients coming back

Loyal clients are your foundation. Strengthen relationships by:

Creating a loyalty scheme for repeat visits. Offering personalised services –remember preferences and products. Following up after appointments to check satisfaction and encourage rebooking.

5 Track, adapt and celebrate

Regular reviews keep you on track. Monthly or quarterly checks help identify what works and what needs adjusting. Use digital tools or spreadsheets to track bookings, revenue, and client feedback. Celebrate small wins – they motivate your team and maintain energy throughout the year.

NHBF RESOURCE: Business in a Box – a complete health & safety solution, Prime Authority assured, with digital credit and window sticker: nhbf. co.uk/adviceand-resources/ business-in-a-box

Scan to access the NHBF Business in a Box

When people think of the NHBF, they often picture our business support services, our safety guidance, or our employment resources

LARISSEY g uidan

A year in

All of that is vital, but there is another side to our work that is just as important and it takes place behind the scenes in the corridors of Westminster, Holyrood, Stormont and the Senedd.

The NHBF takes part in countless meetings, calls and consultations to advance the agenda of the hair & beauty sector.

This is our political year: twelve months of campaigning, negotiating and representing the needs of thousands of salons, barbershops, clinics and independent (solo) contractors across the UK.

Working with governments and parliaments isn’t

glamorous. It’s strategic, detailed, relentless and can be at times exhausting for those doing it.

But showing up and taking part is also the only way our sector’s voice is heard at the highest level. The decisions made in the four capitals of the country shape the operating environment for every hair & beauty business in the country. That’s why the NHBF works every single day to ensure the sector is understood, valued and supported.

Over many years, the NHBF has earned the respect and trust of government. This didn’t happen overnight – it was built through consistent engagement, reliable expertise and always delivering on our commitments. Today, policymakers recognise the NHBF as a trusted source of advice, backed by a team with in-depth, hands-on sector knowledge covering all aspects of policy. Many of our staff, have brought decades of direct industry experience to the organisation –from working on salon floors to developing national standards. From employment law to health and safety, from training standards to business taxation, our team brings real-world experience that makes our guidance credible and actionable. That foundation of trust is what opens doors and ensures our sector’s voice carries weight in the corridors of power.

Two budgets, one objective: a stronger sector

The Autumn and Spring Budgets are the two biggest fiscal events of the year, and our work for each of them starts months before the Chancellor ever stands at the despatch box. Two months ahead of every Budget, we issue a formal submission to HM Treasury outlining exactly what the sector needs and why.

These submissions are not wish lists for our sector they are evidence-based business cases built on real data. We draw from our own industry statistics, largescale surveys of our Members, economic modelling, wage and cost-of-living data and powerful case studies from salon owners and barbers across the UK.

Our goal is simple: to demonstrate that hair & beauty is a sector worth investing in.

Alongside written submissions, we meet with Treasury and other government officials throughout the year. There is no point waiting for Budget season to advocate for the sector; influence is built by being present and persistent. The civil servants drafting policy need to understand the lived realities of business owners, and they hear it from us regularly.

politics

A year of constant engagement

What many people don’t realise is that our political work does not begin and end with Budget submissions. We speak to ministers, special advisers, civil servants and regulatory bodies every week often every day.

Each nation’s government has different powers, different priorities and sometimes very different legislation to regulate our sector.

That means the NHBF must tailor its message while ensuring that the sector’s core needs remain consistent: fair regulation, sustainable business costs, a strong skills pipeline and recognition of the role we play in local economies and communities.

Across the UK, our work includes:

Responding to government consultations and calls for evidence

Providing data to All-Party Parliamentary Groups

Attending roundtables on employment, apprenticeships, or regulation

Meeting with departments such as the Department for Business and Trade, the Home Office, Education, and Work and Pensions

The hair and beauty industry must be represented in government highstreet strategy

Policymakers recognise the NHBF as a trusted source of advice

Ensuring hair and beauty is represented in wider policy discussions – high-street strategy, wellbeing, local economic development and small business support.

This engagement is relentless because the political process itself is slow. A proposal has to be drafted, reviewed, internally approved, submitted to Parliament, debated, amended and voted on multiple times. Even after all that, implementation can take months or years.

Change simply does not happen quickly. Which is why consistency is everything.

The challenge of ministers who move faster than policy

One of the biggest and most frustrating challenges of political work is the constant turnover of ministers. It is not unusual for a minister responsible for our sector to change three or even four times across the lifetime of a single government.

Each time, we have to start from the beginning: explaining who we are, what we do, and what the sector contributes to the UK economy. We provide data, insight, and case studies, and we highlight the urgent issues facing businesses right now.

This “reset” happens repeatedly. A minister may be months into understanding our sector and beginning to support our goals and then they are moved to another role in a reshuffle. The new minister arrives with a different agenda, new priorities, and no understanding of the realities of running a salon or barbershop. The process begins all over again.

This is why our political team must be agile, proactive, and endlessly patient. Every meeting is an opportunity to educate, and every new minister is a new door to push open.

Adapting to shifts in government priorities

Politics is never static. A change in public mood, economic conditions, or party leadership can shift government focus overnight. When priorities change, so must our approach.

If the government is focused on skills, we push apprenticeships and training reforms.

If they are focused on business taxation, we highlight business rates and VAT pressures. If the focus is wellbeing and public health, we emphasise the sector’s role in mental health, self-esteem and social connection.

We are constantly remapping our messaging so that it aligns with what government is listening for, while never losing sight of what the sector actually needs.

Panel overview

The discussion was hosted by NHBF Chief Executive Caroline Larissey and featured Kirsty Watson from Qualia Skin Specialists, Chris Moody from Moody Hair, Victoria Lynch from Remi Cachet, and Meg Piper from Solstice Hair. Together, they explored what respect looks like in practice, focusing on valuing skill, fair pay, proper recognition and pride in the work that keeps Britain looking and feeling good.

Heartbeat of the high street

“We’re national assets. Our sector contributes £19 billion and supports more than 275,000 jobs across 49,000 local businesses. We are the heartbeat of the high street and the backbone of our communities.”

Caroline Larissey reminded attendees that despite the sector’s economic contribution, it remains undervalued by policymakers. Apprenticeships are underfunded, and the social impact of hair and beauty businesses – the daily wellbeing support they offer – is often unrecognised. This is why the NHBF launched the Respect Our Sector campaign, ensuring decision-makers understand the real value of the work done every day in salons, barbershops and clinics.

Meg Piper emphasised that respect begins with people, highlighting the importance of treating clients and colleagues with kindness and openness. Chris Moody noted that respect starts with oneself, explaining that it

At Salon International 2025, the NHBF took to the main stage with one clear message: respect our sector

The respect revolution

includes how professionals carry themselves in business and life.

Shaking off misconceptions

The panel also addressed outdated perceptions of the industry. Victoria Lynch recalled being told she was “too smart to be a hairdresser” and noted that many people still underestimate the technical, scientific, and business-minded aspects of the work.

Chris Moody added that clients often see the results but not the expertise behind them, explaining that hair and beauty work spans travel, education, fashion, film, and media. Kirsty Watson highlighted the emotional and social support offered by businesses, stating that the value they provide could save the public sector millions if measured.

Pricing: confident and clear

Meg Piper advised that professionals should quote prices with confidence rather than apologising, because uncertainty can undermine clients’ trust. Chris Moody

recommended basing prices on overheads and profit margins rather than personal emotion. Victoria Lynch noted that clients will pay significant sums for treatments like Botox but question the cost of professional colour work, reinforcing the need for professionals to know their worth.

A call for respect

All panel members agreed that investing in people is critical for the sector’s future.

Victoria Lynch urged professionals to keep learning and support others rather than compete. Caroline Larissey said: “Our sector doesn’t just matter – it powers communities, drives billions into the economy, and employs hundreds of thousands of people. It’s time UK governments recognised that.”

Respect is not just about courtesy; it is about fairness, visibility and pride. The sector supports the economy, provides daily wellbeing care, and anchors high streets across the UK. Recognition of this value is overdue.

How one idea from an apprentice transformed a

salon’s cashflow

At the NHBF, we’re always keen to showcase innovative ideas and good practice from our Members, especially when they can inspire others to think differently about how they run their business.

We caught up with NHBF Member Jamie Mettyear, owner of Mettyear’s Salon, to talk about The Blow-Dry Club, a simple but brilliant concept that’s boosted client loyalty, improved cashflow, and created a whole new sense of excitement in the salon.

The idea didn’t come from a consultant or business plan, but from from Jamie’s 18-yearold apprentice, Callum.

QJamie, tell us a bit about Mettyear’s Salon and the experience you aim to create for yourclients.

At Mettyear’s, we’ve built a reputation for offering a premium experience that still feels personal. Every client should leave feeling confident and cared for. We focus on service, consistency, and atmosphere, creating a space where people genuinely enjoy their time with us.

The Blow-Dry Club with Jamie Mettyear

QSo where did the idea for The Blow-Dry Club come from?

Believe it or not, it came from my apprentice, Callum. He’s only 18 but he’s switched on to what younger clients want.

One day he said, “Why don’t we create a Blow-Dry Club, a subscription like Netflix, but

Every client should leave feeling con fi dent and cared for

for your hair?” I thought it was brilliant. I’ve always believed in listening to every member of the team. Great ideas can come from anywhere, and this one definitely did.

QFor those who haven’t heard about it before, how does The Blow-Dry Club work?

It’s really simple, and clients absolutely love it. We call it Mettyear’s Official Blow-Dry Club, a full styling service that leaves your hair voluminous, flawless, and lasting for days. Whether you’re heading to an

event, going out on a date, or just need a midweek pickme-up, a salon blow-dry is the perfect way to take the stress off

Now we’ve made it possible with our monthly blow-dry subscription, the ultimate fast pass to always perfect hair. Each member enjoys one weekly blow-dry and a complimentary in-salon treatment every month, tailored specifically to their hair.

While they’re here, they can relax with a complimentary hot drink and enjoy

professional, personalised advice and recommendations from our stylists, including our apprentices, Callum and Katie, on how to maintain healthy, beautiful hair between visits.

Members also benefit from priority booking, ensuring their preferred times are always available throughout the week.

This subscription can also be used within a colouring service with Callum or Katie, though not within a Cut & Blow-Dry. Appointments can be booked up to two months in advance, with a 48-hour cancellation policy, and subscriptions can be cancelled with 30 days’ notice, though they are non-refundable.

Q What impact has it had on yourbusiness?

It’s transformed how we manage cashflow and plan ahead. We now have guaranteed income every month, even in quieter periods. That stability lets us plan stock, staff hours and marketing far more efficiently.

It’s also created incredible client loyalty. Members love being part of something exclusive and visit more regularly. Some of them now come two or three times a week.

Q Technology seems to play a big part in making this work. How do you manage it all?

We use Slick for bookings and GoCardless for payments. Slick integrates everything, so we can track appointments, monitor usage, and keep the client experience consistent. GoCardless automates the payments, which means no chasing invoices or manual

Listening to the younger generation keeps us on trend –and

The Blow-Dry Club is proof

admin, it just runs smoothly in the background.

Q

You’ve mentioned your apprentice Callum – tell us more about how apprenticeships fit into your business.

Apprentices are the heartbeat of the salon. They bring enthusiasm, curiosity, and fresh energy. Investing in apprentices is vital to help any business grow, it’s the first step in shaping both their careers and the future of our industry.

To find out more about The BlowDry Club, visit mettyears. com/ blow-dry Watch Jamie‘s interview by scanning the code

We’ve also found that initiatives like The BlowDry Club help apprentices cover some of their costs while giving them valuable real-world experience.

Q What advice would you give to other NHBF Members who might want to try something similar?

Start small, keep it simple, and make it feel special. Pick one repeat service, use good systems, and involve your team at every stage.

The

Media Room

lets us bring stories from across the sector to you faster and in more engaging ways

Driving connection

It’s been a fast-paced few months for the NHBF Digital team. Our focus remains on strengthening the online community, raising the sector’s profile and keeping you informed

A fully branded mediaroom

One of our biggest developments is the launch of the brand-new Media Room – a fully branded space dedicated to content creation. From here, we can deliver video updates, business insights, policy news and behind-the-scenes stories in a more timely and engaging way. It’s about bringing information, inspiration and connection directly to you, wherever you are.

Podcasts that connect and inspire

Our podcasts feature real people from

across hair, beauty, barbering and aesthetics, sharing career journeys, good practice and insights that spark ideas. We also cover sector updates, policy news and trends, so you always feel informed and connected to the bigger picture.

Expanding content for 2026

Looking ahead, we’ll expand short-form video, audio content, infographics and imagery that you can watch or listen to on demand. Expect more live coverage from exhibitions and events, so you won’t miss out even if you can’t attend in person. Our goal is to bring the sector together digitally, wherever you are.

Your voice shapes our content

Most importantly, we want your ideas and feedback. Whether it’s business guidance, digital tips, wellbeing content, or showcasing your work, your input shapes what we produce. Email community@nhbf.co.uk to share suggestions or get involved in future content.

Staying connected

We’re here for you, our members, every step of the way. Thank you for being part of our growing digital community. Together, we’ll continue to make the NHBF an engaging, informative and inspiring space online.

NEW RESOURCES

MEMBERSHIP SURVEY WINNERS

Congratulations to the three winners of our Membership Survey 2025 prize draw, each receiving a £50 high street voucher: Gillian Lunn, Get Ahead, Donington

Free Employment Law Resources for NHBF Members

WorkNest has released two new Employment Law resources, available free to NHBF Members.

Richard McDonald, Melanie Richard’s Hair & Beauty, Peterborough

A Member from Salisbury, who chose to remain anonymous

Thank you to everyone who took part. Your feedback helps shape how we support you and your business.

Employment Law Essentials Checklist

A practical checklist to help you understand your key employment law responsibilities and ensure nothing is missed.

Employment Facts & Figures Guide

A helpful overview of current employment law facts, figures and insights to support informed decision-making in your business.

News snippets

FREE NHBF MEMBER WEBINARS COMING SOON

Health & safety: what’s coming in 2026?

HR made simple Working from anywhere 101 topic

GREEN SALON COLLECTIVE HITS

200-TONNE RECYCLING MILESTONE

Since its launch in 2020, the Green Salon Collective has recycled and repurposed more than 200 tonnes of salon waste – roughly enough to fill 10,000 pillows. Working with salons, barbers, colleges and freelancers across the UK, the initiative collects and reuses items such as hair, foils, colour tubes and compostable towels, keeping them out of landfill. Hair is turned into mats used to soak up oil spills, and metals are recycled for reuse.

“Every haircut can make a difference,” says the Green Salon Collective team.

“Recycling waste from the salon oor helps build a cleaner, more responsible industry.”

No sun,

How beauty salons and clinics can attract more clients, deliver better outcomes and increase income during the low-sun season

When UV levels slightly drop, opportunity rises. The lowsun months have the potential to be some of the most profitable for beauty salons and clinics yet they are often under-used.

This time of year allows salons and clinics to offer more advanced skin treatments, combined with SPF, and working towards minimal pigmentation as a result of reduced UV exposure. This gives the opportunity to build structured treatment plans and educate clients on why now delivers the best results.

With the right messaging, this season can mean more bookings, higher client retention and stronger revenue, while positioning your business as a trusted skin expert rather than a seasonal service provider.

Why low-sun months matter

Many advanced beauty treatments increase photosensitivity or require strict sun avoidance during healing. Reduced UV levels make the colder months the safest and most effective time for treatments such as:

Laser hair removal

Skin rejuvenation treatments

Chemical peels (light to medium depth)

Microneedling and collagenstimulating services

Pigmentation and acne treatments.

It is important to consider that consideration of Fitzpatrick scale does not differentiate as a result of the winter season.

For salons and clinics, lowsun months mean:

Reduced risk of posttreatment pigmentation

Improved healing and treatment outcomes

Greater client compliance with aftercare

Fewer complications and complaints.

For clients, this means better results and a safer experience, reinforcing trust in your professional expertise.

Helping clients understand

‘treatment season’

Many clients associate skincare with summer, hydration, glow and instant results. However, the lower-sun months are when true skin correction can take place.

This is an opportunity for beauty salons and clinics to educate clients that:

Summer is for protection and maintenance

Autumn and winter are for repair and results.

Using phrases such as “skin correction season” or “results season” helps shift client perception and creates a clear reason to book now rather than wait.

Educate and build confidence

The consultation is where education really begins.

Rather than simply recommending a treatment, salons and clinics should use this time to explain:

How UV exposure affects skin healing

Why certain treatments are seasonal

The benefits of planning treatments during lowsun months

How treatment courses improve outcomes

The difference between chemical and physical SPF and

Position your business as a trusted skin expert

importance of use in all seasons

Positioning yourself as a skin specialist and trusted advisor, not just a service provider, increases client confidence and commitment.

Creating seasonal treatment plans

Low-sun months are ideal for structured programmes rather than one-off appointments.

Beauty salons and clinics can introduce:

Multi-week treatment courses

Progressive peel plans

Skin correction journeys

Combined treatment and homecare programmes

Education and guidance on home care active ingredients.

This approach:

Delivers better results

Encourages repeat visits

Creates predictable income

Builds long-term client loyalty.

Clients are more likely to commit when they understand that timing plays a critical role in skin safety and success.

Promoting low-sun treatments

Promotion works best when it feels informative, not sales-led.

Effective messaging for salons and clinics includes:

“Now is the safest time for advanced skin treatments”

“Lower UV levels support better healing and results”

“Autumn and winter are ideal for skin correction.”

Rather than discounting, consider:

Complimentary consultations

Added-value skin assessments

Homecare included with a course

Priority booking for treatment plans.

This protects the value of your services while encouraging uptake.

A results-driven season beckons

The low-sun period doesn’t need to mean lower income. When clients understand that now is the time to treat, both their skin – and your business – benefit long after the sun returns.

EMPOWERING YOUR TEAM

Ensure everyone in your salon or clinic understands:

● Which treatments are best suited to low-sun months

● How to explain risks and benefits clearly

● How to guide clients into treatment plans confidently

● When the whole team shares the same message, clients feel informed, reassured and supported.

SKIN SMART – OR SUN RISKY?

Younger generations are increasingly aware of skin health, but contradictions remain. A survey of 2,000 UK adults conducted by Medicash and OnePoll found that Gen Z and Millennials (aged 18–44) are the most likely to use sunscreen, check moles, and understand the risks of skin cancer. Yet, they are also the most likely to tan on purpose, with 55% of 18–44-year-olds intentionally tanning compared with just 28% of over-45s. “It’s encouraging to see younger people adopting skin checks and sun protection,” says Andrew Healy MBE, CEO of Medicash, “but there’s still work to do to reduce risky tanning habits.”

THE PRICE OF GOING VIRAL

Online wellness trends are costing more than people realise. Research from Confused.com shows that over half of Brits (55%) spend up to £100 on viral wellness trends they’ve seen online. One in four follow online health or wellness advice at least once a month, but 18% later regret trying it. Vitamins and supplements dominate online wellness discussion, while extreme trends like ice baths have gone viral: searches for “vertical ice bath” jumped 1,000% in early 2025 compared with last year. Despite this, only 8% of participants report any real benefit. Traditional wellness practices such as meditation, Pilates, and weight-loss routines remain popular, but just 18% of those following weight-loss trends feel they gain genuine benefit.

Beauty snippets

ARE YOU MISSING OUT ON EXTRA SALES?

ASA BANS HEALTH CLAIMS IN SUNBED ADS

The Advertising Standards Authority has ruled against Indigo Sun, the UK’s largest sunbed chain, for making misleading health claims about tanning. Their advert suggested that “moderate responsible use” offered major health benefits. The ASA found these claims unsubstantiated, irresponsible, and contrary to public health advice. The NHBF welcomed the decision, calling it a win for public safety and accountability in beauty marketing.

According to Phorest’s 2025 Consumer Insights Report, seven in ten clients would like to buy products from their salon but aren’t being offered the chance. With hygiene, personalisation, and convenience now driving loyalty, salons could boost income and client retention simply by integrating product recommendations into everyday conversations. The full Consumer Insights Report 2025 is available from Phorest.

Raising

Why the NHBF’s new Barber Advisory Board marks a turning point for the industry

When you walk into a barbershop, there’s a unique energy – the hum of conversation, the quick rhythm of clippers, and the sense of community that has always set barbering apart.

For generations, barbershops have been trusted spaces: places where clients feel seen, heard and looked after. But behind the chair, the people who make that atmosphere thrive have faced increasing pressures – from uneven trading conditions to persistent stereotypes that undervalue the skill and professionalism of modern barbering. As Chief Executive, I’m committed to ensuring the NHBF continues to champion this sector, listen to its needs, and act on its behalf. The barbershop of the future should be one that’s respected, compliant and thriving – and together, we’re making that future possible.

That’s why, this month, I’m proud to announce the creation of the NHBF Barber Advisory Board – a dedicated group of experienced industry figures who will help shape fairer policies, raise professional standards and ensure that the barbering sector gets the recognition and representation, it deserves.

This new board has been formed to listen directly to barbers, understand the issues affecting them, and make sure their voice carries through government, education and the wider hair and beauty conversation. While barbering shares some common

ground with hairdressing, it’s a distinct sector – one with its own business models, training structures and culture. It deserves to be understood on its own terms.

In this article, I’ll share the key areas we’re focusing on, the insights raised during our first meeting, and the concrete actions the NHBF is taking forward.

Perception and pride: the real story of Britishbarbering

Barbering has always been about more than a haircut. It’s community care, confidence and connection – a service rooted in skill and trust. Yet, too often, public perception has been coloured by a handful of poor practices or casual stereotypes.

down prices across the board, encouraging what many in the group described as a “race to the bottom”.

We heard that ultra-low pricing often reflects corners being cut – in hygiene, safety, or employment standards. That’s not sustainable for barbers or safe for clients.

RICHARD MARSHALL, FOUNDER OF PALL MALL BARBERS

It’s time for that narrative to change. We want to shine a light on the compliant, community-rooted barbershops that do things right – those that pay taxes, train apprentices, and contribute positively to their local high streets.

The NHBF will be opening a practical link with Trading Standards to explore how we can better support local enforcement and improve guidance around signage, local liaison and intelligence sharing. The message is clear: professional barbers who run compliant, transparent businesses should not be disadvantaged for doing the right thing.

Barbering: one size doesn’tfitall

Its time policymakers recognised that barbering isn’t simply a subset of hairdressing or beauty – it’s its own craft with its own commercial realities.

A fair playing field: tackling the race to the bottom

One of the strongest themes in our first advisory session was fairness. The rise of cash-only and undeclared trading is undermining legitimate barbers who are playing by the rules. Not only does this create unfair competition, but it also drives

Barbershops often operate in smaller premises, with faster service cycles and tighter margins. Their employment structures, pricing models and client bases all differ from those of a traditional salon. Yet, too often, legislation, funding, and training frameworks lump all these businesses together, resulting in onesize-fits-all solutions that don’t work for barbers.

Employment models: getting it right, whatever the structure

The conversation around employment status can be a contentious one. Our view –and that of the new advisory board – is that both employed and self-employed models can work, as long as they’re done right and transparently.

There’s no single best way to structure a barbershop business. Some barbers thrive on the flexibility of self-employment;

“Barbering changed my life – and I’ve seen it do the same for so many others. Not everyone thrives in an academic setting, but that doesn’t mean they lack talent or ambition. This industry rewards skill, creativity, and people skills – qualities you can’t always measure on paper. I started with a pair of clippers and a dream, and today I’m proud to have six barbershops in London, one in New York and one in Miami. That’s the power of barbering – it gives people who are hands-on and passionate a real chance to build a successful, global career.”

The NHBF will be seeking meetings with departments including the Treasury to help them understand the economic and compliance realities of the barbering sector. We’ll argue for better-tailored policy, funding routes, and support systems that re ect how barbers actually operate.

others prefer the security of an employed position. What matters most is compliance – ensuring that tax, contracts and responsibilities are clear and legal.

We’ll be using the advisory board to help shape updated NHBF guidance that reflects the realities of barbering today,

the bar

providing clarity and confidence for both business owners and professionals.

Skills and training: rebuilding the pipeline

One of the most pressing concerns raised by the group was the decline in training provision. With some providers closing and others delivering patchy quality, too many new entrants arrive in barbershops needing significant upskilling before they can contribute confidently to the team.

This skills gap doesn’t just affect individual businesses – it impacts the reputation and sustainability of the entire industry.

We’ll be working closely with the advisory board and key education partners to review what’s working, identify where standards are slipping, and explore ways to support consistency across training routes. Whether it’s through apprenticeships, bootcamps, or independent academies, we need to ensure every learner leaves with the skills, safety knowledge, and professional behaviours that clients deserve.

Consumer confidence: a clear minimum standard

One idea that gained universal support from the group was the introduction of a barber-specific “minimum standard” – a simple, visible assurance that helps clients identify trustworthy, compliant barbershops.

The NHBF will now explore how a Minimum Standard Pack could be developed, tailored specifically for barbers. This would include:

A clear compliance checklist

A code of conduct

A window sticker or digital badge clients can recognise Staff guidance materials.

This initiative could play a vital role in building consumer confidence and rewarding businesses that meet professional standards. It would also provide clarity for clients who want to make informed choices about where they go for their haircut.

What happens next

The Barber Advisory Board is an action group with a clear mandate. Here’s what the NHBF will be doing next:

DARREN GOULD, GOULD BARBERS (OVER 60 UK SHOPS)

“Barbers are more than just service providers – we’re often a sounding board, a mentor, or even a steady presence in someone’s life. Especially for young men, the barbershop can be one of the few places they feel comfortable opening up. That’s a huge responsibility and a privilege. We need to change the perception of what a barber represents: it’s not just about fades and beard trims, it’s about trust, professionalism and community. Every day, barbers make a positive impact – and it’s time that was recognised and respected.”

The NHBF’s forthcoming campaign will tell the real story of barbering. We’ll celebrate barbers who combine creativity with compliance, and community impact with commercial success.

Minimum Standard Pack (NHBF):

Develop and review a barber-specifi c pack for compliance and visibility.

Comms and campaign (NHBF + group): Produce barberspecific assets for the Respect Our Sector campaign, with real-life stories and video clips from members. Volunteers are welcome.

Enforcement link (NHBF): Establish a practical channel with Trading Standards to share intelligence and guidance. Government engagement (NHBF): Seek meetings with Treasury, DST, and Home Office to discuss barbering economics, compliance, and standards.

Next session (NHBF): We’ll shortly poll the group for the next meeting date.

A united future for barbering

This is just the beginning. The Barber Advisory Board represents a major step forward in recognising and supporting a sector that’s long been the heartbeat of the British high street.

By combining the insight and experience of working barbers with the NHBF’s advocacy and policy expertise, we can start to tackle the issues that have held the industry back – and celebrate everything that makes it such a vital part of our culture.

Because when we raise the standards, visibility, and pride in barbering, everyone benefits – barbers, clients, and communities alike.

Josh Lamonaca has been in the Top 5 of the NHBF Top 100 Influencer List for the last two years, alongside major industry recognition including British Men’s Hairdresser of the Year 2025 (British Hairdressing Awards) and Afro Image of the Year (Fellowship Awards 2025).

We spoke to Josh about why entering awards still matters.

Q Why do you believe it’s important for men’s hairdressers and barbers to enter industry awards, even early in theircareers?

For men’s hairdressers and barbers, entering early in your career is a good way to springboard your brand identity. It can feel risky because no one wants to damage their ego or confidence, but the reality is you have nothing to lose and everything to gain. If you want to build your name, reputation or brand, enter anything and everything.

Nothing to lose

Why awards matter in men’s hairdressing and how recognition can shape confidence, creativity and career growth

JOSH LAMONACA

Top 5 – NHBF Top 100 In uencer (2024 & 2025)

British Men’s Hairdresser of the Year 2025

Afro Image of the Year 2025

Q

How has taking part in awards pushed you?

Re-entering awards has given me a new lease of motivation. It pushes me out of my comfort zone and challenges how far I can go creatively. It’s helped me realise how much more depth I still have. The growth I’ve seen has been far beyond what I expected.

Q

How has winning or being shortlisted impacted yourbusiness?

It’s not just about business growth. It gives the people working with us a clear target and something to aspire to. It shows them what is possible. For clients, it adds credibility. They like knowing they’re being

looked after by someone who is recognised. It lifts perception and trust.

QHow do awards motivate innovation within your team?

Each submission has to be better and different from the last. It pushes the whole team to think creatively and avoid repetition. It becomes a shared challenge that keeps everyone sharp and focused on progression.

Q What advice would you give to those unsure about entering?

Don’t focus on what you might lose. Focus on what you gain. You might not win, but you will learn. Progression matters more than trophies. Growth is the real win.

Progression is everything. Winning is great, but growth is what really matters

TRIED & TESTED

Skincare investments you can trust

Confident decisions. Smarter investments.

Stronger clinics

orking in aesthetics is exciting, fast-moving and incredibly rewarding, but it can also be confusing and sometimes overwhelming. New technology launches every week, trends come and go, and there’s constant pressure to invest in the “next big thing”. I’ve learned first-hand that the right decisions can transform your business, and the wrong ones can be costly.

WThat’s why being part of the NHBF matters so much to me. As aesthetic practitioners, we are a vital and growing part of the personal care sector, and I’m passionate about ensuring our needs are heard, recognised, and properly supported.

I joined the NHBF because I wanted trusted advice and strong business protection behind me. The 24/7 commercial helpline has been invaluable, especially when navigating tricky situations that come with

running a clinic. The guidance on compliance and client safety means I can focus more on delivering the best possible results and less on worrying about what I might have missed.

As a member of the NHBF

Communication & Marketing Advisory Board, I’m also working closely with the team to make sure aesthetic voices are included in every conversation, from standards and regulation to future strategy and sector growth. It’s exciting to see the NHBF championing our part of the industry and shining a spotlight on the professionalism and high standards we uphold every day.

Over the coming months, I’ll be continuing to share practical business insights and product reviews, always with one goal in mind: helping you make confident decisions that strengthen your clinic and support your success.

Thank you for being part of this community and for everything you do to maintain the reputation and growth of aesthetics within our sector. Together, we are raising the bar, and that benefits every practitioner, salon, clinic, and client across the UK.

LESLEY WILKS

is a Level 7-qualified aesthetic practitioner and owner of LW Aesthetics in Hull, specialising in advanced skin health and results-driven treatments. She proudly represents aesthetic practitioners through her role on the NHBF Communication & Marketing Advisory Board.

Aesthetic practitioners are a vital and growing part of the personal care sector

Skincare investments: choose wisely

As NHBF Members, we all want to deliver outstanding results while running profitable, future-proof businesses. But with the aesthetics market saturated by “miracle” machines and the next big thing landing in your inbox daily, choosing wisely isn’t just smart, it’s essential. Over the years, I’ve made brilliant investment decisions, and a few I’d rather forget. Each one taught me something valuable. So before you commit to a new technology, here are the six key questions I always ask:

Short top tips for smart treatment investments

1

Know your ‘why’ Is there a real business need? Will it fill a treatment gap, replace something underperforming, or meet strong client demand?

2

Check the support package

Do they offer hands-on training, marketing assets and long-term technical support, not just a slick sales pitch?

3 Understand your clients Will they want it and be happy to pay the price point? My rule: If I wouldn’t pay for it, my clients won’t either.

4 Run the numbers

Look at the true cost per treatment: time, consumables, overheads, device fi nance and marketing. Does it deliver healthy margins?

5 Think beyond trends Fads fade fast. Focus on technology that supports long-term skin health and repeat booking potential.

6 Don’t rush Always trial a device. Speak to real users, ask for testimonials and trust your instincts. Pressure tactics = a red ag.

Keep Britain Working

Why the NHBF has joined the government’s Keep Britain Working initiative as a Vanguard partner

The NHBF has joined the government’s Keep Britain Working initiative as a Vanguard partner. This programme brings together major employers and small businesses to tackle one of the UK’s most pressing workforce challenges: the rising tide of ill-health keeping people out of work.

A

sector built on small businesses and big

impact

The hair and beauty sector is made up of over 50,000 PAYE-registered businesses and contributes £5.8 billion to the UK economy. Around 87% of the workforce is female, half are under 34, and 96% of businesses employ fewer than 10 people. With more than 370,000 professionals, our sector provides flexible opportunities for women, young entrepreneurs and neurodiverse individuals, offering unique insight into supporting workplace health and wellbeing in small businesses.

Understanding the challenge

The Keep Britain Working Review highlights a stark reality: one in five working-age adults are out of the workforce due to health reasons. Ill-health costs the UK economy 7% of GDP, with employers losing £85 billion annually from sickness, turnover and lost productivity. Labour-intensive businesses, like salons, are particularly affected: staff costs make up around 60% of total expenses, meaning

19% of small businesses plan to move to self-employed models –affecting over 9,000 hair and beauty businesses

What hair and beauty employers need is support to make fair pay and treatment sustainable

any absence directly impacts clients, colleagues and service delivery.

A sector under pressure – but committed to doing right

The NHBF’s Straightening Out the Costs report shows the sector has been squeezed by rising labour costs, rent and overheads. The 2024 Budget increased costs by £139 million, and National Living Wage rises will further intensify pressure on small teams with tight margins. Despite this, our members remain committed to fair pay and staff wellbeing – what they need is practical support to make that commitment sustainable.

Why Vanguard? Why Now?

The NHBF provides health, safety and legal guidance to support small business owners. The Vanguard programme gives us a seat at the table where workplace health policies are shaped, allowing us to advocate for practical, achievable solutions for micro and small businesses. This ensures small salons, barbershops and clinics can implement support without excessive burden.

The Employment Rights Bill: a connected challenge

The Government’s Employment Rights Bill adds complexity. Small employers face high compliance costs and tight margins. The NHBF calls for clear timelines, SMEfocused guidance and sufficient lead-in time to update contracts and policies. Both the Bill and the Vanguard initiative aim to create workplaces where people can thrive, but only if reforms are practical for small business owners.

Ensuring the small business voice is heard

Through our participation in the Vanguard Taskforce, alongside names like British Airways, Google and Sainsbury’s, the NHBF ensures the high-street voice is represented. Research shows 19% of small businesses plan to move to self-employed models under cost pressure – affecting over 9,000 hair and beauty businesses. By sharing what works in our sector, we can help shape effective, cost-conscious workplace health solutions.

Looking ahead

Over the next three years, the Vanguard programme will develop and refine workplace health approaches, aiming for a voluntary certified standard by 2029. NHBF members can expect good practical tools and ongoing feedback throughout the process. With £1 billion annual investment in disability employment support by decade’s end, being at the table ensures high street businesses benefit from these resources.

Hair and beauty is about more than services – it’s about confidence, wellbeing and human connection. Now, the sector can help shape a national approach that supports both clients and staff.

Andrew Barton is celebrating 40 years at the cutting edge of hairdressing – and he’s just getting started. We sat down with Andrew, an NHBF Assured Trade Member, to discuss how the industry has changed, what drives him today, and what the future holds for hairdressing. Andrew Barton’s career proves that passion and purpose don’t fade. Forty years on, he’s still shaping hairdressing’s future – one cut, one class and one conversation at a time.

Q

How does it feel to reach 40 years in the industry?

It’s hard to believe it’s been forty years – it’s gone in a flash. I don’t see it as an ending, more a celebration of momentum. I’m still passionate about creativity and shaping the future. Experience gives confidence, but it’s always about exploring what’s next, not repeating the past.

Q

You’ve always been known for curiosity and evolution. How do

you keep things fresh? It’s about staying open – to change, collaboration and inspiration. Hairdressing has evolved through technology, education and client expectations. Early on, it was precision and technique. Now it’s experience, storytelling and community. Asking “What can we do differently?” keeps me energised.

QWhat are you working on right now?

Education sits at the centre of everything I do. I’ve taken on a new global role with a haircare brand whose values align closely with mine. I’m also Creative Director at Racoon International, leading innovation in hair extension artistry and training. Alongside that, I’m Group Brand Lead at Bloom Salons in Aberdeen and Glasgow,

Renowned for career-defining creativity, bold ideas and a lasting impact on hairdressing, Andrew Barton is marking 40 years in the industry. He’s using the milestone to create, teach and inspire with the same passion that defined his first day in a salon

NHBF ASSURED: WHAT IT MEANS

Verified professional standards

Increased visibility to members

Trust and credibility for salons

Alignment with NHBF values

SOCIAL CALLOUT

Watch: Split Ends with Andrew & Olga on YouTube @splitendswith andrewandolga

Doing things differently

and I still see clients in London. Staying connected to salon life keeps me grounded.

Q

Why was becoming an NHBF Assured Trade Member important to you?

It’s about alignment and trust. The NHBF represents the standards I believe in. Being Assured shows I’ve been rigorously vetted and gives salons confidence. It’s not just visibility through the website, newsletters and NHBF Magazine – it’s about being part of a community raising standards across the industry.

Q Tell us about ABLE – Andrew Barton London Education.

ABLE is a scholarship programme delivering industry-level training in further education colleges. Instead of criticising colleges for not being “salon-ready”, I wanted to help change that. Over 1,000 students have now graduated. It’s about confidence, skills and bridging the gap between education and employment.

Q What inspired Split Ends with Andrew & Olga?

We wanted honest conversations – like chatting in the back of the salon. It’s a YouTube and podcast series sharing real stories from across the industry. Hairdressing is built on trust and conversation, and the salon chair is often a

Hairdressing isn’t just about beauty – it’s about care, compassion and connection

place of refuge. That human side is why we created the show.

Q Your charity work is extensive. Why is that important to you?

With success comes responsibility. I support organisations including the Fellowship for British Hairdressing, Hair & Barber Council, HBSA, The Little Princess Trust and KIDSCAPE. I was badly bullied as a child, so working with the UK’s antibullying charity is deeply personal. Next year, I’ll be climbing Kilimanjaro to raise awareness for KIDSCAPE.

Q What do your awards mean to you now?

They’re huge honours, especially my honorary Doctor of Arts. But what drives me now is impact – seeing students succeed and the next generation find their voice.

Q How do you see the future of hairdressing?

The future is creative, diverse and inclusive. Young people are fearless and entrepreneurial. We must support them through education, fair work and mental health awareness. Organisations like the NHBF play a key role in that support.

Q

After 40 years, what’s next? It’s about stretching the narrative of hairdressing – new education projects, creative partnerships, my book, and being a voice for the industry. Hairdressing gave me a life I never imagined as an apprentice. The more I achieve, the more I want to give back.

In an industry that evolves as quickly as fashion, progress in hairdressing depends on continuous learning and adaptability. Few careers reflect this more clearly than that of NHBF Member, stylist and salon owner Reymond Hillback-Polfus.

Early foundations

Reymond’s working life began unexpectedly on his 14th birthday, when his mother arranged an interview for a hotel job. The role taught him resilience, time management and communication, skills that would later underpin his career in hairdressing.

At 17, a chance conversation introduced him to the profession. Drawn to the creativity and precision of hair, he joined a salon and enrolled on a City & Guilds hairdressing course. Balancing classroom learning with handson experience quickly became central to his development.

After six months, he moved into a more structured setting, joining a salon offering a three-year apprenticeship. This period laid a strong technical foundation that continues to support his work today.

Always learning

Like many creative professionals, Reymond found traditional education limiting and left school without formal qualifications. That never reduced his drive to learn.

Enrolling on an advanced hairdressing course at Birmingham College of Food and Domestic Arts proved a turning point. The course strengthened his confidence, supported his creative growth, and introduced him to competitive work.

Lifelong learning shapes professional

confidence and personal fulfilment

Never stop growing

Entering the L’Oréal Colour Trophy sparked a lasting fascination with colour. By the age of 21, Reymond had completed both his apprenticeship and advanced training. Working alongside experienced stylists developed his skills in colour correction, client consultation and business awareness.

He later moved into education, designing and delivering NVQ Level 1 programmes for learners with learning difficulties and disabilities.

Resilience and renewal

Personal loss and professional setbacks tested Reymond’s resilience but also strengthened his resolve. Looking for renewal, he returned to education, completing a Certificate in Education and a Diploma at Bolton Institute, accredited by Manchester University.

Although financial pressures prevented him from completing the full degree, the experience reignited his academic curiosity.

In 2001, Reymond purchased his first salon. The move from stylist to business owner brought new challenges, but the salon flourished, built on loyal clients and a strong service ethos. Reymond recognised that long-term success relied on continued development.

The value of NHBF membership

As a salon owner, Reymond values having expert support in place. “When you’re focused on developing your craft and serving clients, you need reliable support behind the scenes,” he explains.

NHBF membership provides guidance on employment law, contracts and compliance, allowing him to make informed decisions with confidence. And connects him to a professional community committed to education and high standards.

“Being part of a body that champions professionalism matters to me. It reflects what I believe about our industry –that we’re skilled professionals, not just stylists.”

More info

Credit rating of the Higher Level Diploma: glasgowclyde. ac.uk/news/1014credit-rating-thewella-colourhigher-leveldiploma

Wella degreelevel qualification: glasgowclyde. ac.uk/news/1002wella-launchesdegreelevelqualification-forhair-colourists

Glasgow Clyde College: instagram.com/ glasgowclyde

Wella education online: education. wella.com

47 REFLECTIONS

2025 was a year of resilience and looking forward with respect

49 TOP 100 Tips and tricks from the best influencers in the UK

50 IS IT ART? We speak to Charlotte O'Flanagan about nurturing creativity

THE SCENE

‘Hairdressing became my way of expressing myself’

To our EXCLUSIVE Members-only event 16 MARCH 2026

INSIGHTS, INFLUENCE, CONNECTION

We’re delighted to invite you to our brand-new Members-only event, RESPECT LIVE: The State of Our Sector.

Expect inspiring talks, panel discussions and real Member stories, alongside valuable time to network with peers, partners and decision-makers. We’ll wrap up the evening with our Recognition & Respect Awards, celebrating the people and businesses driving positive change within our sector.

LOCATION:

BLOOMSBURY

BALLROOM

VICTORIA HOUSE, BLOOMSBURY SQUARE, LONDON, WC1B 4DA

EVENT DATE: 16TH MARCH 2026

TIME: 2-8PM

NETWORKING AVAILABLE

TILL 10.30PM

CAROLINE LARISSEY

A year of resilience and looking forward with respect

Reflecting on 2025

As we step into 2026, I’m reflecting on an extraordinary year for our sector. As we continue to demonstrate remarkable resilience, and I’m proud to lead an organisation representing such a vibrant, creative and essential part of our economy.

Starting 2025 with solutions

We launched our “Survive and Thrive with the NHBF” campaign to provide practical solutions and equip businesses with tools to not just survive but genuinely thrive. Throughout the year, this has reminded us

that even in challenging times, there are always opportunities to innovate, adapt and grow stronger.

The reality of our challenge

Let’s be honest about 2025. Our businesses faced considerable headwinds: VAT threshold pressures, utilities, NI, wage increases, apprenticeship funding constraints, the cost-of-doing-business crisis, and what sometimes feels like a disconnect between government policy and the reality of running a salon, clinic, barbershop or treatment room. New employment rights legislation, whilst welcome in principle, adds complexity for small business owners.

As an organisation, we’ve faced our own challenges, which we’re addressing through appropriate legal and regulatory routes. Supporting the health and wellbeing of NHBF staff has been paramount – because we cannot effectively champion wellbeing in our sector if we don’t prioritise it within our own organisation.

The toxicity we must address

Social media has given our sector a powerful voice, but it has also become, at times, a toxic space. I’ve watched individuals spread misinformation and diminish others rather than elevate our profession.

This troubles me deeply. Our NHBF Code of Conduct and Professional Etiquette Guidelines exist because we understand that how we treat each other matters. Professionalism extends beyond technical excellence to encompass respect, integrity and kindness.

Sometimes a single word can damage a reputation built over years, discourage a young person considering our sector, undermine a struggling business owner’s confidence, or impact the wellbeing of individuals simply trying to do their jobs with integrity. Words matter. Our behaviour matters, a professional, respectful conduct is always the strongest position.

The

extraordinary positives

Despite these challenges, when I look at our sector, I see something truly magnificent.

We are the cornerstone of the high street – vital community spaces where people come not just for services, but for connection, conversation and care. We

contribute 9 billion to the UK economy, with over 275,000 people employed across nearly 49,000 businesses. These aren’t just statistics; they represent livelihoods, dreams realised, and communities served.

We have world-class qualifications and fantastic standards that work. From barbering to hairdressing, aesthetics to beauty therapy – we’ve built this ourselves, maintaining the highest professional standards. This is something to celebrate and protect.

As a trusted advisor to government, the NHBF shares sector knowledge and insight, to support the shaping skills policy and apprenticeship standards while advising on best practice. We will always champion our sector, ensuring our voice is heard where it matters most .

Perhaps most importantly, we make a profound difference to people’s mental health and wellbeing. Our professionals are listeners, confidence-builders, and often the person someone turns to in their darkest moments. The chair, the treatment room – these are spaces of transformation that go far beyond the physical.

Supporting business autonomy

Every business in our sector is run by

entrepreneurs, predominantly female who have the right to make their own decisions about how they operate. Whether a business chooses employed staff, self-employed professionals, or a hybrid model is entirely up to the individual business owner.

Our role at the NHBF is to support all businesses to operate profitably, safely and legally, whatever model they choose. We provide guidance, resources and advocacy that enable informed decisions. We respect the diversity of business models in our sector and recognise there is no one-sizefits-all approach to success.

Respecting our sector

By Respecting Ourselves - Our “Respect Our Sector” campaign calls for government, policymakers and the public to recognise our value. But this campaign must start from within.

To demand respect, we must first respect ourselves and each other.

This means thinking before we speak or post. Putting the sector’s interests ahead of personal agendas. Remembering we’re all working towards the same goal: a thriving, respected, sustainable sector.

At the NHBF, we champion our sector. We would never undermine it, and we ask the same of everyone in this community. When we undermine each other, we undermine ourselves. When we spread division, we weaken our collective voice precisely when we need it strongest.

A vision for 2026

As we move into 2026, I’m choosing optimism grounded in realism. Yes, we face challenges around funding, regulation, talent attraction, new employment legislation and government engagement. Yes, we must continue to fight for fair policy and proper recognition. But we’ll do this work more effectively with respect, professionalism and genuine care .

We work in industries built on transformation, creativity and care. Let’s extend that same care to how we build our professional community. Let’s be the sector we want the world to see – not perfect, but striving, supportive and professional.

Here’s to a fantastic 2026 for hair and beauty sector. Here’s to respecting our sector by respecting ourselves.

TOP 100 INFLUENCERS

TOP TIPS FROM THE VERY BEST

Welcome to Social Success — by the NHBF Top 100 In uencers, our new regular feature celebrating the creativity and innovation of the NHBF Top 100 Winners and Finalists. Each issue, we’ll be sharing a nugget of inspiration from some of the most in uential voices in the UK’s hair, beauty, barbering, and aesthetics community — their real-world tips for building engagement, growing confidence online, and turning digital presence into lasting business success

These are the professionals who set the standard for social storytelling in our sector — creative, authentic, and full of passion for what they do. Their advice proves that social success isn’t about algorithms or follower counts — it’s about connection, consistency, and confidence. We hope their words inspire you to try something new, share your own story, and celebrate your skills with pride.

TOP 50 hair

TOP 50 hair

Growing my social media, I find it essential to stay authentic to who I am as a hairdresser, but also my personal self too. People resonate with your stories, your journey & I spent too long chasing trends & presenting the glamourised version of myself. As soon as I introduced the raw unedited stories, people resonated and engaged more with my Instagram. I now focus on helping self-employed hairdressers & education on colour.

Corey Sutcliffe @coreyjackhair 6 45 48 TOP 50

My top tip for building social media success is all about time, dedication, and intention. You need to truly understand who your audience is and what message you want to share through your content. Consistency is key. Showing up regularly builds trust and recognition. I also believe in going through every post with a fine-tooth comb, making sure each piece aligns with your goals and keeps your audience engaged and coming back for more.

Holly Fairley @rio_hair Darcy Maria

My biggest tip for social media success? Be unapologetically you. The right people will find you when you stop trying to blend in and start showing up as your real self. There’s someone out there who needs your energy, your story, your spark, so give it to them. Social media changed my entire life, not because I was the best, but because I was authentic. Confidence, consistency and courage will take you further than perfection ever could.

Q

What first inspired you to become a hairstylist?

I was first inspired to become a hairstylist through my experience as a champion dancer. Styling my hair for performances sparked my creativity and made me realise how passionate I was about it. I’d always ask the other girls on my team if I could do their hair – I just loved it.

At school, I wasn’t very academic and struggled with traditional lessons, but I excelled in art and creative subjects. Hairdressing became my way of expressing myself. It’s my form of art.

Q How did you get your start in the industry?

I worked as a Saturday girl in a local salon for two years before leaving school. After finishing sixth form, I went full time and completed all my training there before qualifying as a stylist.

Q What’s been your proudest career moment so far?

Opening my own salon. Charlotte Paints Hair Studio was always a big goal, and I worked hard to achieve it at a young age and fairly early in my career.

'Hairdressing is my form of art – it’s how I express myself'

Feeling fresh

We spoke to renowned colourist Charlotte O’Flanagan, known as Charlotte Paints Hair, about her creative journey, building a business and her plans for growth

It feels like a lifetime achievement –I don’t think anything will top that. And of course, being named on the NHBF Top 100 Influencer List was a huge highlight.

Q

How do you keep your creativity and motivation fresh?

I have a young team, and I get real fulfilment from training them to a high standard and watching them grow in confidence and excitement about their careers.

Charlotte Paints Hair is an environment where we all thrive off each other. The team is hugely creative and inspire me every day.

Q How do you balance creativity with the business side of hairdressing?

It’s about introducing fresh ideas and new services that let us explore creativity while

also creating new revenue streams. I’m always open to change, which keeps things fun, fresh and commercially strong.

Q Where do you see your career heading next?

My next goal is to grow the Charlotte Paints Hair name further and create more opportunities for my team. I want to bring in new staff and move into a bigger space. There’s a lot ahead – watch this space.

Q What advice would you give to someone just starting out inhairdressing?

Find your niche. Experiment, enjoy the process, and you’ll soon learn what excites you and what doesn’t. It’s about finding what you’re passionate about and running with it.

YOU NEVER KNOW WHEN IT MIGHT BE YOU. SO LET’S

BE THERE FOR EACH OTHER.

Behind every busy salon, every creative makeover, and every happy client are the professionals who’ve dedicated their lives to making others feel beautiful. But what happens when those same hair and beauty professionals face their darkest moments?

For more than 180 years, the Hair & Beauty Charity has provided practical and professionals and their families who have fallen on hard times through serious illness domestic violence.

Many have given decades of service to our industry, touching thousands of lives with their skill and dedication – and it’s our turn to give them something back when they need it.

people with training providers to boost their skills, update kit bags to get them back to

the career they love.

It could be your colleague, your friend or your mentor who needs help, and we will always try to help as many calls as we can. However, we need your support.

Whether it’s becoming a Monthly Supporter, taking part in our fundraising events, raising funds in your salon, or buying our annual help and support us.

You’ve spent your career helping others look and feel their best. Now it’s time to look after each other, together.

“You have given me my strength and independence back. I couldn’t have done it without your support and I’m looking forward to getting back to work.”

Hair & Beauty Charity relies entirely on corporate sponsorship and fundraising from within our amazing industry. Every donation, every fundraising event, every pound raised means another hair, barber and beauty professional gets through their darkest days.

Become a Charity Supporter for just £5 per month

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