News for members of Twin County Electric Power Association
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Today in Mississippi
September 2018
For after-hours outages, call
866-897-7250
Twin County launches
New online services Managing your Twin County Electric Power Association account just got a lot more convenient. Twin County members can access a growing range of services on the cooperative’s website, including applying for new service and paying electric bills. Online bill payment is also available with Twin County’s new free mobile app, Twin Co EPA, which launched in August. “Everybody is focused on the little free time they have, and they don’t want to waste it. We’re trying to make it as easy and quick as possible for our members to conduct business with Twin County,” said Lonnie Moorman, IT supervisor at Twin County. “As a member-owned electric cooperative, Twin County is all about service to members, and these new online options were created specifically to meet their needs,” said Tim Perkins, Twin County’s manager. “It’s now possible for a farmer to pay an electric bill without leaving his field. How convenient is that?” he said.
How do I sign up?
Set up online access to your account by visiting www.TwinCoEPA.com. Clicking on the red Pay Online button takes you to the SEDC Customer Service Portal. Click on Login for prompts to create your unique user ID and password. You will need your member account number from your Twin County bill to create a user ID. The process is simple and fast, but if you
need help, simply call Twin County at 662827-2262 for assistance.
What about security?
pay them all at once. Log in to your Twin County account using the website or mobile app, and click on the Pay Online button to reach the SEDC Customer Service Portal. You choose whether to pay by credit card, e-check or draft options. And you can choose to save your payment information to your account profile, if you prefer. SEDC charges Twin County members a fee with each transaction to cover the cost of maintaining the service. These fees vary according to the payment option a member chooses. Fees for credit card transactions depend on the bill payment amount; the minimum fee is $2.95. The fee for an echeck transaction is $1, regardless of the payment amount. There is no fee for bank drafts. Your payment will be credited to your account the instant you hit Submit and receive a confirmation number.
Twin County partnered with SEDC to create its new online bill payment system with security taking top priority. Located in Atlanta, SEDC is a leader in cybersecurity for more than 500 utilities in the U.S. The company was formed in 1976 by a group of electric cooperatives to serve their data processing, IT and operational needs. When a Twin County member clicks the Pay Online button, they are actually connecting directly with SEDC. Twin County and SEDC have extensive security measures in place to protect every member’s online account and personal information. Both the website and app feature twopoint authentication. This means that upon logging in, you will key in two identifying bits of information so the system will know it’s really you—and not some hacker. What else can I do online? “There’s a lot of security taking place to While in the SEDC Customer Service keep our members’ information protected. Portal, you can view your billing history, We’ve locked it down tight,” Moorman said. payment history and manage your Twin How do I pay my bill online? County account profile. Paying online is the fastest, easiest way to “You can log in and view any of your manage your Twin County account 24/7. account information that you could get by Online payments are credited immediately calling our office,” Moorman said. to your account, regardless of the payment On the website, users can find: option you choose. • after-hours outage reporting number The feature is especially convenient for • contact information for Twin County’s farmers and business owners with multiple offices in Hollandale, Greenville, Belzoni electric meters. They can view their comand Rolling Fork bined account balances on one screen and • Twin County’s bylaws
• Smart apps user guide • meter pole specifications for mobile homes • electrical safety and energysaving tips • Twin County’s Cooperative Principles and service area statistics • current issue of “Today in Mississippi” • Twin County news and updates • application for new electric service Downloading the service application and filling it out in advance will drastically reduce the time a member will spend in a Twin County office to arrange for new electric service, Moorman said.
More features to come
Members are embracing Twin County’s new online payment services, and more online features are being developed for their use. All are designed to accommodate members’ preferences and offer convenience within a secure online environment. “I encourage our members to keep an eye on the News section of our website, especially in the months to come, because there’s a lot of big changes coming to Twin County,” Moorman said. “And we want every member that can benefit from them to be onboard.”
Find NEW online service
September 2018
Today in Mississippi
“We’re trying to make it as easy and quick as possible for our members to conduct business with Twin County.” – Lonnie Moorman
es at TwinCoEPA.com
“Twin County is all about service to members, and these new online options were created specifically to meet their needs.” – Tim Perkins
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