Vincent Bertrand
Synergy Project – Opole Cross-functional collaboration
Leadershift STIR meeting 12-03-2026
Context : Opole Migration from Infor M3 On Premise to Infor M3
How Cross-Functional collaboration made the biggest impact on this success?
Early Strong Stakeholder alignment
- Key user collaboration
- Implementation partner
- Bridging System Gaps
- Transparent communication
- Room for improvement
Strong Stakeholder alignment Implementation partner
✓ MSC (Maximum solution Consulting) as Implementation Partner:
• European Infor Implementation Partner
• Dedicated local team in Poland, Belgium, France and UK
• Availability for implementation & for support
✓ 3 dedicated functional Polish speaking consultants who live in Poland to ensure a maximum of on-site presence and to close the language barrier GAP in Opole factory
Strong Stakeholder alignment
Key Users
Onboarding Business Process Review Training Test validation
Golive preparation
✓ Role
✓ Project added values
✓ Why this project ?
✓ Availability
✓ Developing Trust
✓ Focus on processes
✓ System GAPs driven by processes
✓ Room for improvements
✓ Close the language barrier GAP : Delivery of Polish trainings with Polish consultants
✓ UAT execution & validation
✓ Acknowledge on the way to use the system
Promote a Teamwork Oriented Culture by developing :
✓ User & Motivation focused
✓ Cross Department Teamwork
✓ Clear communication
✓ Support for end user trainings in Polish language
Strong Stakeholder alignment
Bridging System GAPs
Allow room for system improvements driven by processes :
✓ 119 improvements proposal have been listed by all departments involved (Group + Opole)
✓ 82 have been released in production today
Strong Stakeholder alignment
Transparent project management
✓ Cross-functional project leader team between MSC / IT / Opole leaders
✓ Transparent communication & followup
• Weekly project status follow-up meeting
• Key users
• Opole managers
• MSC Consultants
• IT Application team
• One dedicated Teams environment
• Communication
• Documentation
• Follow-up
✓ Ensure on-site visit / presence on each main phase of the project
Lesson Learned Room for improvement for Synergy Rennes
Develop the onboarding of key users
Ensure strong local on-site presence as the start of the project (GAP
Analysis – Business Process Review)
Develop Group Process Owner involvement
Develop a group e-learning / training knowledge base
