Defect Liability Period & Home Care Essentials
Defect Liability Period
Nakheel provides support for in-unit requests under warranty during the one-year defect liability period, commencing from the handover date specified in the handover notice. During this period, in order to register a service request, please visit our Nakheel App.
Open the Nakheel App & select login Access “DLP Request“ from the home screen
Select the DLP category & Subcategory
Book the appointment
Once your request is logged, our team will review it, and you will receive a call or confirmation email with the details of your service appointment.
What is covered?
Defects in material or workmanship of finishing work (other than those caused by normal wear and tear) including caulking of windows and doors to prevent water ingress from outside. However, it is recommended that you do not cover your painted walls with vinyl coverings until the end of DLP as it may hide potential shrinkage cracks on the plastered walls and eventually, it cannot be rectified.
Material and workmanship defects in:
D Plumbing work resulting in water leakage and overflowing
D Electrical work resulting in short circuiting, electrical breakdown and malfunctioning of switches/sockets
D HVAC systems (heating, ventilation and air conditioning work resulting in cooling issues, condensation and abnormal noise or bad smell coming from the A/C.
D External cladding work like deterioration or detachment of cladding.
D Drainage blockage at the beginning of the occupancy due to concrete. Blockages after many months due to usage of excessive tissue is not considered DLP.
D Hollow tiles, and wrong tile slopes.
D All defects resulted from leaks and not attended by the DLP Team in timely manner. If the customer was late in reporting the leak, he bears the subsequent damages.
• Manufacturing defects and defective installations, which are workmanship related including mechanical and electrical works, sanitary, sewage, woodworks, glass works, marble and tiles, and similar installations
In order to assist you during the defect liability period, we may need the following access:
• Townhouses & Villas: Access should be granted by the occupier or homeowner via the cat ladder for roof access if it is located inside the property or through the roof access located inside your unit.
• Apartments: Access to the common shaft located within your unit must be granted by the occupier or homeowner to facilitate maintenance, regardless of whether the issue has been reported from your unit or a neighbouring one.
• Roof Access: To be provided in all cases, if required
What is not covered?
Defects that are not notified on a timely basis (thus leading to further damages)
• Timely notification for the DLP issues in 24 hrs from the occurrence, Nakheel cannot be held responsible for the damages done due to the delayed notice.
Consequential damage that may arise from a DLP issue, is not covered. For example, home décor/furniture damaged by a water leak cannot be covered, and the occupant should have adequate home insurance in place.
Normal wear and tear which also includes natural stone finishes such as marble or granite
Damage to plumbing fixtures and accessories due to abrasive cleaners or careless use
• Consumables such as fused bulbs, filters, etc.
Defects in materials, design and workmanship supplied by the customer or his/her contactor
Exact color match of any replaced material or wall/ceiling paint
Complaints which are not reported to customer service within the duration of DLP warranty
Damage from insects or rodents due to lack of required pest control measures
• Damage due to effects of vandals, acts of nature (such as floods, high wind, sandstorm), civil commotion, riots, insurrection or war
• Minor cracks, appliance malfunction or defects caused by the homeowner, or its occupier
• Damage caused by improper maintenance or misuse
• Appliances, fixtures, and other items that are not directly installed by the developer are typically covered by manufacturer warranties. For contact details of service providers, please refer to the warranty certificates available on the USB drive provided during the key handover
• Any alterations or modifications to the home after the handover and any third-party work or defects arising from such work carried out by third-party contractors hired by the homeowner
Problems that arise due to lack of preventive maintenance
Installation of appliances such as dishwasher, refrigerator etc. if the same is not provided by developer
Issues related to local authorities such as DEWA, EMPOWER, TABREED Etisalat, DU and Hassantuk
• Issues related to the design of the property (“Design Issues”)
Extended Warranty Claim Process
After the Defect Liability Period (DLP) ends, you can directly reach out to the warranty provider for any warranty-related concerns. The warranty documents are included in your handover kit when you receive your keys. To ensure your warranty remains valid, please maintain all equipment as outlined in the warranty terms and conditions.
To claim your warranty, please follow these two simple steps:
1. Verify Warranty Coverage: Have your preferred service provider confirm that the defect is covered under your warranty.
2. Submit a Report: Provide a third-party report to your warranty provider for further processing.
Preventive Maintenance Contract
While Nakheel provides a one-year Defect Liability Period support for your home, it is the responsibility of the homeowner to maintain the property and ensure that the unit undergoes regular Planned Preventive Maintenance (PPM) as recommended by the manufacturer of the various equipment installed in your home. All equipment should be maintained as defined in the Operation and Maintenance manuals. This proactive approach also saves money by reducing the need for emergency repairs and minimizing overall repair costs.
For contact details of the equipment suppliers, please refer to the warranty certificates provided during the key handover.
What happens if assets are not maintained as per the guidelines of the Operation and Maintenance Manual?
Failure to clean or maintain assets as per the guidelines of the Operation and Maintenance manual may invalidate warranties. It is the owner’s responsibility to perform necessary periodic maintenance with respect to the conditioning of assets and not to rely on it as part of the developer’s DLP obligation. Any defect caused to an asset due to lack of periodic maintenance is classified as negligence by the owner and the subsidiaries, contractors and vendors of Nakheel PJSC shall not be held liable for rectifying such defects. If you are proceeding on a vacation, it is recommended to shut off main water supply valves to prevent accidental leakages. Additionally, air conditioning should be kept running at a suitable temperature to prevent humidity and fungus/mould formations.
What is Preventive Maintenance and who is responsible for it?
As a homeowner, it is your responsibility to ensure the upkeep of your home during and after the warranty period with regular periodic checks performed by professionally qualified agencies of each appliance or asset.
This includes AC filter cleaning, AC drain tray cleaning, kitchen hood filter cleaning, water heater heating element checking, servicing of the appliances, etc.
Keeping rainwater drains clear and unobstructed check the water supply pumps, change the batteries of the smoke detectors regularly.
• Preventive maintenance report should be shared wherever applicable in order so as not to void warranty.
Ensuring the cleaning of the external drain covers during the vacation remains the responsibility of the owner and any issue arising due to the same shall not be covered in the DLP. It is the responsibility of the homeowner to carry out periodic preventive maintenance of solar water/electric heater.
All preventive maintenance are included in the O&M Manual given to the customers in their handover package.
Here are the other essential home maintenance services:
• Fixed electrical fittings, fire alarms, all fire safety detectors/ materials (inside unit)
All electrical distribution board (DB, SMDB) box
Ventilation fans/ system
Plumbing units/ fittings/ floor traps/U traps/ sewerage system manhole
• Water pumps & motors
• Roof and balconies drain unblocking
• Water tank cleaning, float valve maintenance
• Pest control
Fixed woodwork
Grouting, sealant, tiles, etc.
Windows and door frames sealant
Shaft gaps, electrical conduits, tray, trunking, refrigerant piping, AC, ventilation ducts: sealant/ joints gaps at roof area
• Precast joints
For such periodic maintenance, you may reach out to a service provider of your choice.
Home Insurance
Home insurance is essential for protecting your personal space and treasured belongings from unforeseen events. It provides coverage against risks such as fire, water damage, and natural disasters. As homes are susceptible to damage over time, insurance helps cover repair costs, prolongs the property’s lifespan, and ensures occupants enjoy a comfortable living environment with peace of mind.
Key coverage points may include:
Loss or damage from fire, water damage, and more.
• Protection against natural disasters like storms, floods, and heavy rains.
• Theft, intrusion, and vandalism coverage. Legal liability protection for injuries or damages that may occur to others within your property.
• Coverage for repair and reconstruction costs after damage.
• Liability coverage towards third parties, including neighbours and landlords where applicable.
For more details on home insurance, you may reach out to the service provider of your choice.
Taking care of your house involves more than just addressing immediate needs during the defect liability period. It requires a proactive approach to maintenance and securing home insurance. These efforts contribute to creating a secure and comfortable living environment for you and your family, ensuring your home remains a safe haven for years to come.