It is with great pleasure that I extend a warm welcome to you as a new member of Nad Al Sheba GardensCluster F. We are delighted to see this community continue to grow and flourish and we are pleased to have you and your family as part of it.
Nad Al Sheba Gardens is more than just a place to live - it is a thoughtfully designed residential community that brings together modern living, open spaces and a strong sense of neighbourhood. With its contemporary architecture and landscaped surroundings, the community offers a calm and welcoming environment where families can feel truly at home.
The community has been carefully planned to support comfortable, family-oriented living. With generous green spaces, parks and pedestrian-friendly pathways, residents are encouraged to spend time outdoors and enjoy an active lifestyle. From play areas for children to spaces for relaxation and social interaction, Nad Al Sheba Gardens offers something for every member of the family. These shared spaces have been created to bring neighbours together, fostering connection, lasting memories and a true sense of belonging.
Conveniently situated within the Nad Al Sheba district, Nad Al Sheba Gardens - Cluster F benefits from strong connectivity to major routes such as Sheikh Mohammed Bin Zayed Road (E311) and Dubai, Al Ain Road (E66). This central location allows families to stay well connected to schools, everyday conveniences and key destinations across Dubai, while still enjoying the comfort, privacy and calm of a thoughtfully planned residential neighbourhood.
As you settle into your new home, I encourage you to explore all that the community has to offer. Whether you are seeking peaceful moments, quality family time or an active and engaging lifestyle, Nad Al Sheba Gardens –Cluster F provides a welcoming setting to grow, connect and thrive.
Once again, welcome to Nad Al Sheba Gardens – Cluster F. May your time here be filled with comfort, happiness and memorable moments with your loved ones.
Warm regards,
Francis Giani Chief Community Management Officer
Nad Al Sheba Gardens provides a welcoming setting to grow, connect and thrive.
ABOUT DUBAI HOLDING COMMUNITY MANAGEMENT
Dubai Holding Community Management (DHCM) is an integrated, customer-centric community management
MOVING INTO YOUR COMMUNITY
Move-in and move-out permits are issued through the Contact Centre by submitting a request on Meraas app Move-in requests should be sent at least 3 to 5 days in advance.
What’s Next
Moving contractors assigned by residents must seek a short-term access permit by sending an email to support@dubaiholdingcm.ae for the move.
Important Points to Remember
▶ This permit must be presented by the occupant and the moving company to Community Security at the time of move-in; without it, access will not be granted.
▶ Move-in activities are permitted from Monday to Saturday, between 08:00 am and 06:00 pm. No work is allowed on Sundays and Public Holidays.
▶ Community Management will not be held responsible for any accidents or injuries that may occur on the premises during the move-in process.
▶ Necessary safety precautions must be undertaken by the occupant(s) and the moving company throughout the move-in process.
▶ Any damages (whether direct or indirect) will be repaired by Community Management at the owner’s expense.
▶ Moving companies must always comply with the community’s access and security policies.
▶ Common areas must be kept clean during the move-in process and all waste must be disposed of immediately in a proper manner.
▶ All vehicles registered under the occupant’s unit must be parked in the designated parking spaces provided and must adhere to the community’s speed limits.
▶ Occupants and their guests (including moving companies and other contractors) are required to follow the Community Rules. If you do not have a copy, please send an email to support@dubaiholdingcm.ae
Move Out Permit
Residents are required to fill and submit the online application for a Move-out Permit on Meraas app with supporting documents, ahead of moving out. This ensure that our records related to occupancy and access can be updated.
COMMUNITY AMENITIES
General Community Amenities
The community features an adult swimming pool, a children’s pool, a children’s play area, gym and a multi-purpose hall located within the clubhouse. These shared amenities are designed to support active living while creating opportunities for families to spend quality time together.
Thoughtfully planned for residents of all ages, the facilities offer safe and welcoming spaces for children to play, adults to relax and families to connect. Whether it is a swim, a workout or time at the play area, these amenities form an integral part of everyday family life within the community.
Operating Hours:
Gym: 7:00 AM to 11:00 PM
Swimming Pool: 7:00 AM to 7:00 PM
AROUND THE NEIGHBOURHOOD
Nestled within Meydan Heights, Nad Al Sheba Gardens – Cluster F is a thoughtfully planned residential community designed with families in mind. Surrounded by landscaped greenery and open spaces, the community offers a calm and comfortable setting where everyday life feels relaxed, while the energy of the city remains close at hand.
A short drive connects residents to popular destinations such as Nad Al Sheba Mall, Avenue Mall, Meydan Racecourse and the wider Meydan district, offering a variety of dining, leisure and lifestyle experiences for the whole family. With convenient access to major road networks including Sheikh Mohammed Bin Zayed Road (E311), Dubai–Al Ain Road (E66) and Al Ain Road (D67), residents enjoy seamless connectivity to Downtown Dubai, Meydan and Dubai International Airport. Nad Al Sheba Gardens brings together the tranquillity of suburban living with the convenience of well-connected city access.
Community Lifestyle
Life in Nad Al Sheba Gardens is centred around family, connection and wellbeing. Mornings begin with peaceful walks along tree-lined pathways, afternoons are spent at the pool or play areas and evenings offer opportunities to relax and unwind within the comfort of the neighbourhood.
Safe streets, shared amenities and welcoming outdoor spaces create an environment where families can spend quality time together and neighbours naturally connect. This is a community where families grow, friendships flourish and residents truly feel at home.
Nad Al Sheba Gardens Mall
Nad Al Sheba Gardens Mall is a neighbourhood retail and lifestyle destination designed to serve as a central meeting point for residents. Spanning two levels, the mall offers a range of retail outlets, dining options and essential services, providing everyday convenience within easy reach of home.
The mall also features family-oriented facilities including a nursery and health and fitness amenities, supporting daily routines and wellbeing. Designed to complement the surrounding landscaped environment, the mall creates a comfortable and welcoming setting for families and neighbours to meet, relax and spend time together.
Whether it is a quick stop for daily essentials, a casual meal or time spent enjoying the community surroundings, Nad Al Sheba Gardens Mall plays an important role in enhancing everyday living and strengthening connections within the neighbourhood.
COMMUNITY LIVING
Keys and Locks
Your unit is equipped with locks and main door keys. Owners are typically provided with two sets of keys for each door at the time of handover.
Duplicate Keys
Dubai Holding Community Management will not be keeping duplicate keys of your property.
Changing Locks
Please make your own arrangements upon providing the details to security for verification. The owner/ resident must be present while locks are being changed or can provide an authorisation letter.
Timings
To maintain a peaceful environment for all residents, please note the following:
▶ All work should be scheduled between 8:00 AM and 6:00 PM, Monday to Saturday.
▶ Noisy works are permitted only between 9:00 AM and 1:00 PM and 3:00 PM to 5:00 PM.
Parking
Please use the carport on your premises as the primary location for parking your vehicle. Homeowners/residents are responsible for ensuring that family members and their guests obey and respect the parking rules.
Illegal Parking
Parking on the pavements, gardens or lawn areas is strictly prohibited. No overnight parking of any unauthorised motor vehicles is allowed.
Garbage Disposal
Any waste generated during your move-in must be retained within your property. Please note that general household waste is collected from the black bins outside your home five times per week, while recyclable waste from the green bins is collected five times per week.
Water and Electricity
Water and electricity connections are provided by Dubai Electricity and Water Authority (DEWA) to your home. In order to register your account, get in touch with DEWA by calling +971 4 601 9999 or by visiting www.dewa.gov.ae.
Telephone, TV and Internet connections
Your community is serviced by DU as the network provider and all villas have been pre-wired to ensure a plug-and-play experience for telephone, TV and internet connection. To subscribe for a connection or transfer an existing account to your new property, you may directly contact du Customer Care on 800 155
Fire Safety System
As a mandatory requirement, all villas and townhouses in the UAE are required to install the Hassantuk wireless fire safety system to ensure swift response time to fire and emergency alerts. Residents can visit home.moi.gov.ae/en/index.html to register, following which a home survey is conducted and quotations are shared for the recommended fire alarm panel and sensors.
Payments can be made online and users can contact Hassantuk call centre on 800 22 220 for tips and FAQs.
HOME MAINTENANCE AND IMPROVEMENT GUIDELINES
Home Maintenance Tips
Your home needs constant upkeep and maintenance to keep it in its prime and pristine condition. Add these items to your home maintenance checklist for a stress-free living experience.
▶
Air Conditioning
All units are fitted with individual air-conditioning systems with dedicated outdoor units and separate thermostats. The maid’s room is equipped with a split AC unit operated via a remote control. Regular cleaning and maintenance of AC filters is the resident’s responsibility.
It is advisable to have a qualified HVAC professional carry out routine maintenance on a biannual basis to ensure optimal system performance. Your home is also equipped with energy recovery ventilators that help balance humidity levels and improve indoor air quality.
▶ Refrigerators
Refrigerator coils positioned either underneath or behind refrigerator unit are prone to get dusty, causing your fridge to work harder. A monthly cleaning would save on electricity and extend the life of your fridge.
▶ Smoke Detector System
Appoint a certified technician to check your smoke detectors and fire alarm installations. It is vital that batteries of smoke detectors are replaced biannually and tested for proper working condition.
▶ Water heater and water pumps
Each home has a single booster water pump located in the garage, operated by a pressure switch to regulate water pressure. A solar water heater with a rooftop circulation pump is provided. Residents are advised to address water leaks promptly to prevent system strain.
▶ Other Electricals
If a complete power outage occurs in your townhouse and community, you can reach DEWA on +971 4 601 9999 to report it. If the disruption is limited to your home, inspect all circuit breakers, including the main breaker for damages and arrange for a service maintenance through a third-party provider.
If there is no power to an electrical outlet
Check if it is connected to a wall switch that may have not been turned on. Once this is determined, inspect the circuit breakers and reset any that may have turned off.
If a hanging light fixture does not work
You probably have a broken connection along a circuit. Check to see if wall switches, circuit breakers and the bulb has been installed properly.
▶ Pest Control
Protect your family and your home from common pests like ants, bed bugs, cockroaches and rats by appointing a professional Dubai Municipality-licensed and approved pest control company.
▶ Landscaping
If you have a home garden, it is recommended to mow your grass regularly and don’t let it grow too tall. Overgrown, unkempt grass is an invitation to lawn disease. During the summer months, watering the lawn is preferable at night or early morning. During the cooler months, you can water just once a day, early in the morning.
▶ Drainage Systems
Clogged drains can threaten your home’s foundation and become a breeding ground for mosquitoes. It is recommended to test floor gutters drains twice a year to ensure they are working properly.
Sign up for an annual contract with a reputed general maintenance company to keep a tab on your mechanical, electrical and plumbing systems.
Should you have any queries or need further information, please reach out to Dubai Holding Community Management on 800 DUBAICM (382 2426) or support@dubaiholdingcm.ae
HOME IMPROVEMENT GUIDELINES
To avoid disturbance to your neighbors, kindly schedule work between 8:00 AM to 6:00 PM from Monday to Saturday. Noisy works are permitted from 9:00 AM to 1:00 PM and 3:00 PM to 5:00 PM. Summer working hours, as per the Occupational Heat Stress Prevention Policy (effective from 15 June to 15 September each year), should be adhered to, with all outdoor work under direct sunlight prohibited between 12:30 PM and 3:00 PM during this period.
Please review the Design Guidelines and obtain a No Objection Certificate (NOC), available on Meraas app before any modification work. Dubai Holding Community Management should be informed in advance about the intended work, date, time of completion and details of people on site.
As per the security procedures for the community, only contractors with prior authorisation from the security office, will be allowed to enter the Master Community. Contractors must carry the relevant NOC with them while in the community and should seek approval for their sub-contractors carrying out the work, as part of the NOC.
Modification work should be carried out carefully, without causing damage to common areas and the homeowner must cover the cost of repairs. In order to ensure cleanliness of the community, please remove all debris during and after the modification work.
Type of Work What’s Allowed
Minor Maintenance Works
Minor internal changes that enhance functionality or aesthetics without altering structure or impacting MEP systems.
Examples:
▶ Replacing floor or wall tiles
▶ Internal painting and wallpaper
▶ Replacing lighting fixtures, sockets, or chandeliers
▶ Installing smart home systems (excluding CCTV cameras) within electrical load
▶ Sanitary fixture replacements
▶ Internal door or window replacements (like-forlike
▶ Artificial grass, planters, or small landscaping changes within the boundary)
▶ Internal false ceiling changes without MEP alterations
Next Steps
A short-term access permit is required.
WHAT IS THE PROCESS?
Please submit a request for minor maintenance works through the Meraas app
WHO APPROVES THE REQUEST?
Reviewed by DHCM before a permit is issued.
Major Maintenance Works
Works that impact internal building systems or layout and may require authority approvals.
Examples:
▶ Bathroom or kitchen redesign or relocation (without changing main inlet/drain)
▶ Construction of internal partitions (drywall/ blockwork)
▶ Structural internal wall modifications (standalone villas only, with approvals)
▶ HVAC relocation or replacement with higher capacity (subject to approvals and load limits)
▶ Electrical layout changes within approved load
▶ Internal false ceilings with MEP or fire system changes (with approvals)
A Developer NOC and a Long-Term Access Permit are required (authority approvals where applicable).
WHAT IS THE PROCESS?
1. Apply for a Developer NOC via the Meraas app or eservices.meraas.com
2. Obtain relevant authority approvals (DDA, DM, DCD, DEWA, or TKS) if required
3. Email all documents to support@dubaiholdingcm.ae to obtain the DHCM Access Permit
WHO APPROVES THE REQUEST?
Reviewed by the Developer and DHCM prior to permit issuance.
following works are generally not permitted and remain strictly subject to approval from the Developer.
▶ Constructing new intermediate slabs in double-height areas
▶ Enclosing balconies, terraces, or porches
▶ External paint colour change or decorative schemes
▶ External vertical transport (lifts)
▶ Modifying external façades, doors, or windows; adding new external openings
▶ Installing satellite dishes externally or on balconies
▶ Rooftop pools, pergolas, or jacuzzis; pergolas on roofs
▶ Increasing boundary wall height or adding new internal boundary walls
▶ Changing the design or adding new vehicle/pedestrian gates
▶ Installing or modifying external cat ladders
▶ Changing the use of carports
▶ Removing structural walls or columns
▶ Adding internal staircases or lifts in duplex/double-height areas
▶ Coring or trenching in slabs
▶ Relocating floor drains or main water inlets/outlets
▶ Installing additional AC units or increasing electrical load beyond limits
▶ Enclosing balconies or terraces
▶ Changing design/specification of external doors or windows
▶ Installing satellite dishes on balconies or terraces
Examples of works not permitted
Villas & Townhouses
The
Home Architectural Guidelines
Type of Work
Architectural and Landscape Layout Changes
What’s Allowed
Modifications that affect the design, structure, or external layout of the property, including additions to external spaces, boundary walls and major landscape works
Villas & Townhouses (examples)
▶ Construction or modification of swimming pools
▶ Addition of pergolas in backyards (up to 2.8 m height, conditions apply). Pergolas must remain open from all sides.
▶ Smart locks and non-recording video door cameras
Important Notes
▶ All modifications must be approved before any work begins.
▶ Electrical load must remain within the approved limit.
Next Steps
Approvals Required
▶ Developer NOC via Meraas app
▶ Authority approvals to be advised by the developer, Dubai Development Authority, Dubai Municipality, Dubai Civil Defence, Dubai Electricity and Water Authority or Trakhees, where applicable
▶ DHCM Long-Term Access Permit before work starts
WHAT IS THE PROCESS?
1. Apply for a Developer NOC
2. Obtain authority approvals
3. Email documentation to support@dubaiholdingcm.ae for DHCM Access Permit
WHO APPROVES THE REQUEST?
Developer and DHCM Planning & Approvals Team. Authority approvals are external.
▶ HVAC changes must not affect façades or exceed design capacity.
▶ CCTV and lighting must not overlook neighbouring properties or common areas.
▶ Unapproved works will result in penalties, withdrawal of warranties and possible legal action by the Developer or local authorities.
MANAGING YOUR HOME AND COMMUNITY
While Dubai Holding Community Management (DHCM) is primarily responsible for the maintenance of common areas, there are certain responsibilities that fall upon homeowners/residents.
Here is a table below with information on what areas need attention and action.
Area of Interest
Homeowners/Resident’s Responsibility
During move in
Inside your home
Homeowners/residents are responsible for any damage caused to the common areas while moving in/out (either directly or by the appointed moving company).
Please keep all areas neat and clean after use.
Maintenance of your villa/townhouse is your responsibility.
Dubai Holding Community Management’s Responsibility
If not rectified, any damages you have caused to the common areas will be repaired by DHCM at the expense of the relevant homeowner/resident.
Things to Remember
Ask the assigned moving company to ensure adequate supervision during the movein/out process. Please apply for the Move-In/Out Permit on Meraas app
DHCM is responsible for the upkeep and maintenance of common areas and assets only.
Sign a contract with a reputed general maintenance company to help with your home’s upkeep and repairs.
Ensure they have necessary entry permits from support@dubaiholdingcm.ae
Water and electricity
All utility connections within your villa/townhouse and charges applicable to your home are your responsibility.
Utility connections in common areas, such as streetlights and pump rooms are maintained by DHCM.
Consider installing water saving devices and energy saving lighting mechanisms like LEDs to practice sustainable living.
Garbage disposal
Separate arrangements must be made for the disposal of large and/or heavy items at your own expense. Household waste should be properly stored in the designated bins, until collection.
Garbage collection from the common area will be taken care of by DHCM.
In case of disposal of construction debris, garden, bulk and landscape waste, please liaise with a waste collection service provider or 800-JUNK to arrange for collection at an additional cost.
Area of Interest
Homeowners/ Resident’s Responsibility
Pest control
Homeowners/residents
must take necessary measures for pest control within the villa/townhouse at their own expense. DHCM must be informed of any dangerous pests found on the property immediately. Usage of strong chemicals is prohibited.
Plumbing and air conditioning
Private landscaping
If you experience water tap leaks or air conditioner defects inside your home, please arrange for service/ repair through a third-party provider.
You are responsible for the maintenance of the trees or plants in your garden to upkeep the standards of the community. All trees must be planted at least 1.5 metres away from the property’s boundary walls and Conocarpus Lancifolius (Damas) trees are not permitted.
Any private landscaping that encroaches on the common areas or on a neighbour’s property must be pruned so that it doesn’t interfere with the neighbouring areas.
Insurance Protect your home and your belongings with Content Insurance, including your furniture, electrical appliances, curtains, carpets and paint finishes on walls and ceilings.
Dubai Holding Community Management’s Responsibility
DHCM carries out pest control in all common areas (open parks, pathways, kids play areas) on a routine basis and emergency if required.
Things to Remember
Home Modifications
Any interior or exterior alterations to your villa may be carried out only with consent from DHCM and Planning & Approvals Department with the approved guidelines. Any damages to common areas as a result of home modification work will be charged directly to the homeowner.
Plumbing and air conditioning maintenance in common areas will be the community’s responsibility.
Common area landscaping that encroaches on your property will be pruned by the community’s landscaping service provider.
However, if the issue is pertaining to your neighbour’s property, a notice can be issued to prune the overgrown tree.
To report an issue, please contact DHCM.
Community Insurance covers the community from damage by acts of nature, fire, aircraft damage, explosion etc. Cover is also extended to damage of third-party property in such instances.
Engage a pest control service provider that is reputable and approved by Dubai Municipality to conduct pest control treatment regularly, to help prevent any infestations in your home and community.
If you are planning a holiday, please switch off your main water valve inside/outside your villa/townhouse.
For any common area landscaping queries or to report a common area irrigation leak, please reach out to DHCM on 800 DUBAICM (382 2426).
If you are a tenant, get Contents Insurance to protect your belongings against the unexpected.
Common areas are DHCM’s responsibility. Unauthorised alteration is a violation of the Community Rules and will result in you being given a Non-Compliance Penalty. Additional strict penalties may be applied by the local authorities.
COMMUNITY GUIDELINES
Your community rules are for the benefit of owners and occupants and are designed to create an environment in which all residents can maximise the enjoyment of their communities and amenities. It is also the intent of these rules to create a serene, attractive and safe environment for the families, children, neighbours and visitors of the community and master community. Adherence to these rules will maintain, preserve, enhance and protect the property value assets of the community.
In and Around your Home
Property use
A villa/townhouse should only be used for the purpose stated in the license issued by the relevant authority and the total number of persons residing in the home should not exceed the maximum number of persons as prescribed.
Privacy
All residents are entitled to a right of privacy within their property. Please do not engage in any activities which may interfere with other residents’ right to privacy.
Visitors
Guests, contractors and service providers must follow the security procedures for entry into the community.
Home appearance
The exteriors of the property should be well maintained and meet the standards of development of the Master Community. Spotlights or halogen lights should not be directed towards a neighbouring property. Decorative lighting for private celebrations such as weddings or parties, requires prior written approval from Dubai Holding Community Management (DHCM).
Storage
Entrances, pathways and access roads of the Master Community must not be obstructed or used for purposes other than entry to or exit from residents’ properties. Carts, carriages, boxes, furniture, garbage bins, recycling bins, toys, potted plants and other such items, should not be stored outside boundary walls, unless approved by DHCM.
Hazardous activities
Activities such as hunting or storage and use of fireworks are illegal and dangerous and strictly prohibited.
Parking
Vehicles must be parked only in designated areas and not on pavements, lawn areas, landscaped areas or in front of the master community entrance and any areas or structures related to the provision of emergency services.
Exterior Alterations/Additions
Please review to the Home Improvement and Architectural Guidelines in this guide for details on approvals and procedures for external works and extensions to your home. All exterior changes require prior approval from DHCM and relevant authorities. Signs, advertisements or notices are not permitted without prior written approval from DHCM.
Garbage Disposal
Dumping of bulk items such as furniture, landfill such as sand or rocks or gravel, construction debris and hazardous material such as oil or flammable liquids, in community bins or common areas, is prohibited. Household and recyclable waste must be disposed of in designated bins outside the property.
Private Landscaping
Residents are reminded that any work that involves digging the soil or hard landscaping, major landscaping improvements such as construction of irrigation systems, swimming pools and other external structural work may be executed, only after obtaining clearance from Dubai Holding Community Management’s Development Control and Planning & Approvals Department. Plants and trees in the Master Community must not be damaged and residents are urged to avoid planting Conocarpus Lancifolius or the Damas tree within their property, as they are notorious for wreaking havoc on walls, pool structures, pipes, etc. in its quest for water. Residents must apply on the Meraas App to secure long-term permits for their private gardeners.
Trees not allowed within properties
▶ Any planting work that endangers health or public safety is not permitted.
▶ Trees with vigorous root growth such as Ficus or Damas species, are prohibited.
▶ Property owners will be liable for any damage caused to neighbouring property by planting such species. Ficus and Damas trees species are not allowed.
Common Areas and Community Amenities
These refer to shared facilities in the master community, which are for the enjoyment of all residents. Residents are requested to adhere to the rules posted at each facility and ensure that equipment at the facility is used appropriately and properly maintained for the next user.
Pets
Your community is a pet-friendly neighbourhood with easy and simple community rules, aimed to help reduce neighbourly conflicts and ensure a healthier environment for you and your furry family member. Familiarise yourself with Dubai Municipality’s rules and regulations for pets and share the information with members of your household.
Please remember that only domestic animals can be kept as household pets. Dogs should always be kept on a leash and under the handler’s full control when outside the boundary of the owner’s private property. Pet waste must be promptly removed by the pet handler and properly disposed of in a safe and hygienic manner.
Vandalism
Residents are reminded not to engage in any acts of graffiti or vandalism such as scribbling or spray painting on walls. These actions not only deface property but also create a negative impact on the community’s appearance and safety. Costs arising from acts of vandalism shall be directly charged to the responsible individuals and funds from Non-Compliance Penalties will be credited to the community account as income.
Noise and nuisance
Residents must be considerate of their neighbours and refrain from any activities that may cause a disturbance such as generating loud noises, smoke, or obstructing views. Prior to holding any private events in common areas of the master community, please obtain permission and approvals from Dubai Holding Community Management.
All homeowners and residents are requested to treat the community staff and service providers in a cordial and polite manner.
CUSTOMER EXPERIENCE
Omnichannel Experience
Our four channels of engagement include email, phone, SMS and walk-ins. The customer care team is available 24 hours, 7 days a week with customer support over 800 DUBAICM (382 2426) on call and email assistance on support@dubaiholdingcm.ae
Our Customer Engagement team pushes the limits to bring residents a community-focussed service, keeping the customer at the centre of the business by creating exceptional interactions. The team works tirelessly to build strong and lasting relationships with customers and ensures that they feel valued, heard and supported at every touchpoint. Each team executive is armed with a deep understanding towards serving customers, handling complaints, answering enquiries or registering feedback and provides personalised solutions.
The DHCM website www.dubaiholdingcommunities.ae is a digital platform designed with residents in mind, providing an informative, easy and visual experience of DHCM’s residential portfolio. Residents can find dedicated community pages, amenities and offerings, community team members, guidelines, newsletters, galleries, online services, FAQs, office locations and the latest news and happenings – all on a single platform.
Dubai Holding Community Management Centres
You can visit any of the below offices between 8:30 AM and 5:00 PM, Monday to Friday.
Jumeirah Garden City
Al Satwa, Dubai
Business Bay Tower J, Mezzanine Level, Bay Avenue, Business Bay
Building 69, Al Ramth Street, Al Hebiah 5, Dubai Land
District One (MBR City)
Mohammed Bin Rashid Al Maktoum City – District One
The Villa (Dubai Land Residence Complex)
Centro Courtyard, Villa No. 9, The Villa
RESIDENT ENGAGEMENT
Customers are at the heart of everything we do. DHCM’s four pillars are Customer First, Community Focused, Technology Driven and Culture & Engagement and the ‘how’ and ‘what’ we do in the business come back to these key drivers.
Events and Activations
We understand the significance of community cohesion and are committed to organising a wide array of events and activities that promote a sense of belonging. We actively curate a diverse range of celebrations, CSR initiatives, sports events, health and wellness programmes, social gatherings, traditional festivities and familyoriented and pet-friendly activities. These events bring together families, children, teenagers and individuals from different backgrounds, fostering a strong sense of community.
Our activations are centred around sustainability and are aimed at educating and engaging our younger residents. Additionally, our campaigns promote responsible citizenship, focusing on community safety, responsible pet ownership and other relevant topics. We host special focus groups and kids’ committees for our younger residents for children and teenagers who want to have their say in the community on relevant topics on a frequent basis.
Corporate Social Responsibility
Dubai Holding Community Management actively engages residents in yearly donative drives in collaboration with humanitarian organisations including Emirates Red Crescent and Islamic Affairs & Charitable Activities Department and creates avenues for homeowners and tenants to give back to the larger community, including the service provider community that works behind the scenes.
Communications
We are dedicated to fostering an open and connected community through various media of communication. DHCM publishes quarterly newsletters, which serve as a reliable source of information, keeping residents informed and engaged about the vibrant happenings, news, community enhancements and upcoming developments within the community.
Announcements and notifications are relayed on email, SMS and WhatsApp channels and enabling us to deliver crucial updates and information directly to our community residents. The annually published Community Service Charge info packs provide homeowners with information on the yearly Community service Charge budget along with general information regarding ongoing plans to ensure the financial health, longevity and upkeep of the community.
COMMUNITY USAGE CHARGE
The Community Service Charges (also known as Service Fee/Charges) are charged to homeowners and represent their share of the annual community usage budget that is estimated to be required for the maintenance and operation of the common areas and assets of the community.
The Community Service Charge consists of three main components:
1. General Fund
2. Reserve Fund
3. Special Levy
General Fund
The General Fund consists of day-to-day operating and administrative expenses used to maintain your community. Operational expenses include, but are not limited to, the maintenance, utility costs and management of:
▶ Common area facilities maintenance
▶ Cleaning and housekeeping
▶ Waste management services
▶ Security
▶ Insurance
▶ Landscape maintenance
▶ Mechanical, Electrical and Plumbing (MEP) assets
▶ Pest control
▶ Roads including road humps, speed breakers, signage, street lighting, repairs and maintenance
▶ Utilities including electricity, water, sewerage and Treated Sewage Effluent (TSE) water systems
▶ Auditors and audit services
▶ Regulator fee
Reserve Fund
The Reserve Fund has been established for the costs incurred in the capital maintenance and replacement of assets. It is vital to have a robust fund balance to guarantee not only the smooth running of the community but also to ensure that the value of the community and individual units are maintained well into the future.
In order to ensure that the rates are calculated relevant to the requirement, we engage reserve fund study experts to evaluate conditions from time to time and also assess the remaining useful life of such capital assets based on which a suitable rate is applied.
Special Levy
Special Levy is a one-off charge for items not in the design or those not covered under the community service charge budget of the respective areas.
Community Income
In addition to the Community Service Charges, the income of the community is also boosted by the following:
Marketing and Distribution Permit Fee
To ensure that only legitimate businesses are granted access to the community to promote their goods and services, we regulate such activities through a permit system that allows the distribution of promotional material. An administration fee is collected and recorded as income to the community.
Non-Compliance Penalty
To ensure adherence to community rules and architectural guidelines, Notices of Violation (NOVs) are issued along with penalties to those who fail to comply. Private contractors are also given NOVs if they breach any community rule or carry out activities that contravene their entry permits.
Vandalism is a serious offence and persons who vandalise community property are penalised and reported to the local law enforcement authorities. Funds from such penalties form part of the income to the community.
Community Service Charge Payment
You will receive your annual/quarterly (as applicable) Community Service Charge invoice from the Dubai Land Department on their online integrated system called Mollak , which reflects the Community Service Charge approved by the Real Estate Regulatory Agency (RERA).
You can settle these charges via a variety of easy payment methods: For the convenience of our homeowners and customers, we provide several payment methods.
Dubai Properties mobile app
Pay your Community Service Charges conveniently with Meraas app (available on App Store and Play Store). You can view your property information, raise and track service requests or complete fast and secure payments. Owners can access their service charge information using their Owner Number, Registered Email or Registered Mobile number.
Online credit card payments (Visa or MasterCard)
Visit Meraas app and select Quick Pay to make your payment against your property.
Bank transfer
Make your payment to your community’s dedicated account. Please note that the amount must be in AED only. You will receive details of the account along with your Community Service Charge invoice that will be emailed to the registered email address for your property. After payment is made owners can send the proof of payment to collection@dubaiholdingcm.ae for allocation. Payment proof is a must to be sent via email when paying via Bank transfer.
Cheque
For cheque payments, you can cross the cheque and make it payable to your community’s dedicated account by mentioning the property and your customer reference number on the reverse side of the cheque. Post-dated cheques will not be accepted without DHCM’s approval. Once payment is made, please share a confirmation of the payment to collection@dubaiholdingcm.ae to allocate the fund against your property. Payment proof is a must to be sent via email when paying via Cheque
SAFETY AND SECURITY
Insurance
Whether you are a homeowner or resident, making sure that your home and property is protected against loss, damage or theft is of paramount importance. While the common areas of your community are already insured, we recommend you invest in a comprehensive insurance plan that provides protection for your personal property.
Community Insurance
Dubai Holding Community Management maintains a minimum level of insurance for the entire community (common areas and common properties) that covers against:
▶ Accidental damage or destruction to common property
▶ Natural disasters, fire, lightning, earthquake, aircraft damage, flood, storm, explosion, riot, strike, malicious damage, water leaks and theft
▶ Any injury to third party or loss of or damage to third party property (present in the property) by acts of nature
Home Insurance
As a homeowner, your villa/townhouse should be protected from unexpected events and accidental loss or damage. A typical home insurance will cover you and your property against:
▶ Fire, explosion, lightning, earthquake, storm, flood and much more
▶ Leakage of water from water tanks, pipes, fixed apparatus
▶ Theft, or attempted theft
▶ Damage to paint finishes on your walls and ceilings
▶ Cost of alternative accommodation
Contents Insurance
It is recommended that you get contents insurance for protecting your household items and personal belongings. This will typically cover:
▶ Jewellery, laptop and other valuables
▶ Carpets, curtains and furniture
▶ TV, appliances and electronics
ESSENTIAL CONTACTS
Dubai Holding Community Management Departments
Dubai Holding Community Management
Community living, rules, facilities, neighbourhood enquiries
Contract and Planning Approvals
Dubai Holding PJSC
NOTICE OF NON-COMPLIANCE
A Notice of non-Compliance is an official notice from Dubai Holding Community Management issued via Dubai Land Department’s Mollak system, notifying homeowners or residents when a breach of a community rule is identified on the property. Upon the first occurrence of a violation, a warning is typically issued; however, in certain cases, an immediate fine may be imposed. Should the violation persist or remain unaddressed, a second and third warning, along with a Non-Compliance fine, will be issued accordingly.
Important note: The warnings and fines from non-compliances are applicable as per RERA’s guidelines.
What is the purpose of the Notice of Non-Compliance?
The main objective of the Notice of Non-Compliance is to uphold community rules, ensuring compliance with the community’s standards by all homeowners and residents and to instigate corrective measures to prevent future violations.
Who bears responsibility for paying the Non-Compliance Penalty?
The homeowner is accountable for settling the Non-Compliance Fine, regardless of whether the tenant is at fault.
How can the Non-Compliance Fine be paid?
Homeowners will receive notification of the applicable Non-Compliance Fine through their Mollak account, along with a copy of the relevant Notice of Non-Compliance. Payments can be made on the Dubai Rest app. Non-payment will be escalated for further legal action.
Notice of Non-Compliance Process
Important note: The warnings and fines from
Non-Compliance Penalty Schedule
Violations clauses
Distorting the public appearance and sustainability of Jointly Owned Properties
Installing a cooking gas cylinder within a property
Storing or placing materials in common areas without prior Management approval
Disposing of items in common areas or common use facilities without approval from Management, DLD or the competent authority
Discharging cooking smoke, tampering with fire safety devices or negligence causing fire alarm activation
Placing objects on any part of a unit that distort the public view
Barbequing, using hookah or storing gas cylinders on balconies
Non-compliance with environmental, health and safety standards
Neglect of abandoned real estate units resulting in distortion of the public view
Placing private assets in common areas or common use facilities without approval
Violation of public parking rules
Causing noise or disturbance
Misbehaviour or unethical treatment of employees during the performance of duties
Overcrowding within a
Destroying Jointly Property Assets
Improper use of or damage to electrical power sockets, equipment or firefighting equipment
Using jointly owned real estate assets without prior Management approval
Failure
or after
Using passenger elevators to transport items or materials within common property
Using designated loading or transport areas without prior Management approval
Vandalism or graffiti in common areas
Placing billboards or banners in common areas without required approvals
Waste Mismanagement
Disposing of waste in non-designated areas
Disposing of used oils or chemicals into drains
Failure to comply with recycling instructions or dumping waste in undesignated areas
Disposing of furniture, electronic items or construction waste in common areas or common use facilities
Storing waste or garbage bags in common areas or common facilities
Disposing of flammable materials or throwing cigarettes, coal or similar items from balconies causing risk
Misuse of Recreational or Sports Facilities
Use of recreational facilities by unaccompanied children or outside permitted age categories
Consumption of alcohol, smoking or use of hookah in recreational or sports facilities
Use of recreational facilities for training purposes without Management approval
Use or storage of hazardous materials in recreational
Unauthorised use of facilities outside approved operating
Pet Mismanagement
Keeping pets without Dubai Municipality registration
Leaving pets unsupervised in common areas or common use facilities
Feeding non-domesticated animals in shared spaces
Walking pets without a leash
Failure to clean and dispose of pet excrement in shared
Repair and Maintenance Works
Unauthorised movement of workers or unauthorised access to
Non-compliance with environmental, health and safety standards during or after works
Carrying out modifications or renovations without required approvals
Failure to comply with conditions of an approved No Objection
works causing damage to adjacent units or shared areas
Entry and Security Regulations
Sabotaging entry or security systems within common
or tampering with authorised access cards
private
Violations
or
of Pest Control
Preventing authorised personnel from carrying out pest control
Failure to implement pest control measures within a
Public Parking Rules
entry
Violations clauses
Under the Jurisdiction of Other Government Agencies
Using a property for purposes other than its intended use
Overcrowding within a property
Short-term rental of a property without required approvals
Violation of public morals or engagement in unethical practices
Parking in a manner that obstructs vehicle movement
Failure to report a traffic accident occurring in shared areas
Use of unauthorised pest control materials
Causing obstruction to roadways
Causing noise or disturbance on roads
Use of Balconies in Properties
Propping laundry on balconies or facades causing visual distortion
Feeding birds from balconies
Draining water from balconies onto other units or properties
Disposing of cigarette butts, food or waste from balconies
Disposing of sharp or dangerous materials from balconies
Installing satellite dishes on balconies without required approvals
Using balconies for cooking, lighting fires or using charcoal or shisha
Modifying balcony structures without required permits
Installing additions outside balconies without approval
Placing advertisements without required
Leaving children or individuals requiring special assistance unsupervised on balconies
Storing furniture on balconies creating climbing risks or visual distortion
Failure to secure balcony doors or exits properly
Practice
Practice
Practice
Practice
Practice
Practice
Practice
Practice
Practice
The system informs government agencies according to their jurisdiction with an explanation of the violation.
All penalties collected are credited to the respective community usage charge fund as income.
FREQUENTLY ASKED QUESTIONS
Visit dubaiholdingcommunities.ae and find a comprehensive list of frequently asked questions about processes, community living, access, amenities and lots more.
How
do I apply for a Move-in
Permit
and what are the documents required?
Residents and homeowners can apply for a move-in permit through:
Meraas App (Android & iOs)
Meraas website
Note: If you do not have an account on the Dubai Properties, you will need to create one through Meraas app or website.
It is important to note that the documentation differs between an owner and a tenant. Below is the list of documents that you need to submit for a move-in permit;
For Homeowners
Title Deed
SPA (Sales and Purchase Agreement)
Emirates ID, Passport and visa copy of owner
For Tenants
Ejari, Emirates ID, Passport and visa copy of tenant
Note: If a third-party moving company is involved, they must submit a daily pass/permit request one or two working days prior to the required date, as approvals will take one business day.
I have some unwanted old furniture to be discarded. What can I do?
Please contact a third-party junk collection agency such as 800 JUNK and arrange for collection.
Can I make my own repairs to common property?
No. Please contact Dubai Holding Community Management on 800 DUBAICM (382 2426).
I want to carry out some alterations to my property. Do I need to seek permission?
Yes. Please log on to Meraas app to submit your relevant application.
There is a burst pipe in my bathroom. Whose responsibility is it to fix it?
The owner is responsible for any repairs and maintenance inside the villa.
I want to get a pet. Do I need permission from the community manager?
You may keep pets in your villa/townhouse but you must comply with the Community Rules, in addition to Dubai Municipality guidelines.
Do we have 24-hour security? And is there a 24-hour hotline number?
Yes, there is a 24/7 security helpdesk available at the community. For any concerns, you may contact us on 800 DUBAICM (382 2426).
Someone is making a lot of noise and is disturbing my sleep. How do I get them to stop?
You may contact the community security team immediately. Security will attend to the matter, assess the situation on site and take the necessary action to address the disturbance in line with community rules and regulations.
If the noise persists, the incident will be logged and escalated to the Community Management team for further follow-up.
Am I allowed to wash my cars in my private garage?
Washing your car in common areas or using an excessive amount of water is a violation of the Community Rules. Overflowing water and detergent residue can stain and damage flooring in common areas, inconvenience your neighbours and affect the environment. You may use damp cleaning methods or waterless eco-friendly cleaning products in your garage.
GLOSSARY
Common Area
Means all open areas, services, facilities, roads, pavements, water features, gardens, utility and administrative buildings or areas, installations, improvements and common assets in the master community and/or in each common property, as more specifically determined in the master plan, which are intended for use by all owners and the developer and that do not form part of the title of any Unit.
Community
Means the residential community comprising individual residential dwellings plus common areas including roads, parks, lakes, playgrounds, paths and other facilities.
Community Manager
Means the manager appointed from time to time to maintain and manage the community.
Local Authority
Means the governing authorities of the UAE including but not limited to Police, Immigration, RTA, DEWA, Civil Defence, Municipality, Ports Customs and Free Zone Corporation, RERA and Dubai Land Department. In short, any government body that has jurisdiction over the master community.
Master Community
Means the entire master community common areas in accordance with the master plan or any amendment thereof and includes any and all extensions of the master community from time to time.
Master Community Rules/Community Rules/Rules
Means the Community Rules as set out in this document and such further rules and regulations that Dubai Holding Community Management may make from time to time.
Master Developer/Developer
Means Dubai Holding Community Management PJSC or any of its subsidiaries, nominees, assigns, successors or successors-in-title.
Notice of Non-Compliance
A Notice of Non-Compliance is a formal citation that informs a person that community rule or a permit condition has been violated. The purpose of the Notice of Non-Compliance is to initiate corrective action that will stop the violations. A Notice of Non-Compliance may also result in penalties.
Owner
Means the owner of a unit including an owner whose title registration is pending and including his heirs, successors-in-title and permitted successors and assigns.
Resident/Occupier/Occupant
Means any person occupying or visiting a unit owned by an owner, including such owner’s lessees, tenants, visitors, domestic helpers, agents, employees, guests, family members, clients, customers, patients or business associates.
Usage Charges/Service Charges
Means the fees for the programme of maintenance, management, security, upkeep, renewal, repair and replacement of the roads, landscaped areas and all other areas constituting the common property of the development, including without limiting the generality of the foregoing, the costs of water, electricity, equipment and other expenses and the employment of contractors, employees, managers and workmen associated with these tasks plus the costs of administration.
Tenant/Lessee
Means a person or corporate body renting a property from the owner.
Unit/Property/Home/Household
Means villa(s) or townhouses(s) owned by an owner or by the developer.
Non-Compliance Penalty
A Non-Compliance Penalty is the result of a Notice of Violation where corrective action has not taken place. penalties are often monetary fines but may include reporting of the violation to the local authorities.
