Maintaining Your Home
DEFECT LIABILITY PERIOD & HOME CARE ESSENTIALS Defect Liability Period Meraas provides support for in-unit requests under warranty during the one-year defect liability period, commencing from the handover date specified in the handover notice. During this period, in order to register a service request, please visit our Meraas App or portal. Open the Meraas App & select login
Click on “Request DLP Services“
Book the appointment Select the DLP category & Subcategory
Access “DLP Request“ from the home screen
Once your request is logged, our team will review it, and you will receive a confirmation email with the details of your service appointment.
What is covered?
What is not covered?
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Inherent defects in materials and workmanship in the plumbing, electrical, and HVAC systems (heating, ventilation, and air conditioning).
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Normal wear and tear.
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Minor cracks, appliance malfunction or defects caused by the homeowner, or its occupier.
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Manufacturing defects, troubleshooting, and reactive maintenance, including repairs such as fixing leaks, rectifying faulty wiring, repairing plaster cracks, adjusting doors and windows, and resolving AC malfunctions.
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Damage from insects and / or rodents.
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Damage caused by improper maintenance or misuse.
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Typical aging or weathering of exterior finishes.
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Defects not notified on a timely basis (thus leading to further damage).
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Consequential damage that may arise from a DLP issue. Example: Home décor/ furniture damaged by a water leak cannot be covered, the occupant should have adequate insurance in place.
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Appliances, fixtures, and other items that are not directly installed by the developer are typically covered by manufacturer warranties. For contact details of service providers, please refer to the warranty certificates available on the USB drive provided during the key handover.
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Any alterations or modifications to the home after the handover and any third-party work or defects arising from such work carried out by third-party contractors hired by the homeowner.
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Defect in materials, design, and workmanship supplied by the homeowner or his/her contractors.
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Consumables such as fused bulbs, filters, etc.
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Damage due to effects of vandals, fire or acts of nature (such as floods, strong winds, sandstorm, etc) , civil commotion, riots, insurrection or war
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Items that have not been reported within the specified defect liability period.
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Problems that arise due to lack of preventive maintenance.
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Pest control, water tank cleaning, deep cleaning, any kind of 3rd party testing and reporting etc. are not covered under warranty.
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Installation of appliances such as dishwasher, refrigerator etc. if the same is not provided by developer.
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Issues related to local authorities such as DEWA, EMPOWER, TABREED Etisalat, DU and Hassantuk.
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Defective installations, which are workmanship related including mechanical and electrical works, sanitary, sewerage, and similar installations.
In order to assist you during the defect liability period, we may need the following access: TOWNHOUSES & VILLAS: Access should be granted by the occupier or homeowner via the cat ladder for roof access if it is located inside the property or through the roof access located inside your unit. APARTMENTS: Access to the common shaft located within your unit must be granted by the occupier or homeowner to facilitate maintenance, regardless of whether the issue has been reported from your unit or a neighboring one. ROOF ACCESS: To be provided in all cases, if required.