Your
Summer 2026
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Exceptional works of art depicting what UAE means to our residents
Your Summer Guide for your home, pets & peace of mind
Waste to Worth: Powering a circular future
Step Into the Spotlight: We’re looking for you
The past few months have brought its share of change, both within our community and beyond it. Through it all, what has kept our work meaningful is the steady spirit of the people who live here, the familiar faces and the small daily exchanges that quietly hold our neighbourhood together. That sense of belonging is what gives this place its character and it is what we work to protect every day.
The Flame Tree season, which has just passed, offered its own quiet tribute to that idea. Those brief flashes of orange hold a particular place in the UAE's annual rhythm, marking a turn in the season with grace and a welcome pause before the warmer months take hold.
As the UAE marks the Year of Family, our focus has remained firmly on the home you have built here. From thoughtful upgrades across the community to the quieter, behindthe-scenes work that keeps things running well, our efforts continue to centre around you. A closer look at these improvements follows in the pages ahead and as your Community Management team, we remain close at hand for anything you may need along the way.
As summer settles in, we hope it brings rest, warmth and time with the people who matter most. Looking after our surroundings is a shared effort and together we can ensure this community continues to feel like a place we are proud to call home.
Serrao Community
Operations
Holding Community Management (DHCM) is the name behind the communities you know and love.
Connect with us on one number 800 DUBAICM (3822426)
Reach out to us via one email support@dubaiholdingcm.ae
Visit us on one website dubaiholdingcommunities.ae
With consistent care, innovative solutions and a residentsfirst approach, your community continues to grow stronger. Here’s a look at the changes and improvements in your neighbourhood during these past three months.
Summer evenings just found a new favourite address!
A new BBQ facility is now open at Central Park Jaddaf Waterfront, within walking distance from Manazel Al Khor, giving residents a dedicated place to grill, gather and dine outdoors.
It’s set up for easy catchups with family and friends, adding another reason to spend more time in the community.
Summer pool days just got comfier.
Seven new sunbeds and two new umbrellas have been added to both the kids’ and adults’ pool areas, giving residents more space to stretch out and more shade to cool off.
With extra seating and shaded spots, it’s easier to settle in for longer pool visits, making summer lounging that much more comfortable.
Manazel Al Khor’s green spaces just got a vibrant refresh!
12 refurbished planter boxes of vinca flowers and buttonwood trees have been added to the plaza, bringing colour, charm and a burst of new life to our neighbourhood.
Getting freshly painted walls or new cabinets for your home can be exciting and with the right steps, the process can be simple and hassle-free.
Here’s a quick guide for works, services or visits that require approvals or permits, along with rules and FAQs that will equip you and your visitors with the right know-how.
Home improvement works that extend beyond a single-day activity and/or involve physical changes to your unit need prior approval to ensure residents’ safety and minimal disruption.
THIS INCLUDES
• Painting and wall finishes
• Flooring works
• Joinery works
• Smart home installations
• Landscaping works
• Ongoing activities (seven days)
*Available on the Meraas, Dubai Properties and Nakheel apps.
Apply for the on your community mobile app*.
MINOR MODIFICATION PERMIT
The permit must be secured before the works.
Home-related works that require one-day visits no longer require a permit. A quick registration at the security/concierge desk or community gate will suffice.
Add to that, visitors, domestic staff or delivery workers can get access into the community by presenting their valid ID proof at the security/concierge desk or community gate on the day of the visit.
THIS INCLUDES
• Visiting family members
• Visiting friends
• Domestic staff
• Home deliveries
• AC servicing, plumbing, cleaning or pest control (one-day services)
• Internet repairs (same day works)
Visit the security/concierge desk or community gate and present valid ID proof.
Through Your UAE, Your Community, Your Canvas, residents share their perspectives of the UAE, creating a collective artwork that is as diverse, thoughtful and vibrant as our communities.
Thank you for your splendid contribution.
Introducing
For a safe ride, make sure you’ve got the right fit on.
Dubai’s guidance for riders reinforces the importance of using the proper safety set up and following official instructions while riding.
Your basics to keep things moving safely
Keep e-scooter riding to ages 16 and above.
Stick to one rider per scooter and skip passengers.
Dismount at pedestrian crossings and walk the scooter across.
Yield to vehicles on community roads and service lanes.
Approach entry and exit points slowly, especially in pedestrian heavy areas.
Avoid any modifications that change the scooter’s speed or performance.
Carry a valid RTA e-scooter permit when riding on public tracks.
Failure to follow RTA regulations may result in fines of up to 2,000, with repeated violations potentially leading to vehicle impoundment.
Simple steps help your little sidekick stay safe in the heat and shared spaces stay clean for all.
FOR YOUR PET
Keep pets leashed in shared areas
Carry waste bags and clean up promptly
Keep pets indoors during peak heat
Avoid hot pavements and keep play sessions shorter
Carry water and take shade breaks
Register, microchip and keep vaccinations up to date
FOR YOUR COMMUNITY
Keeps spaces safe and comfortable
Keeps walkways clean and odour-free
Supports a quieter community
Keeps pathways moving safely and disturbance reduced
Helps prevent heat-related incidents
Helps reunite lost pets and supports pet health
While responsible pet ownership is essential, maintaining a clean and healthy neighbourhood also means being mindful of how we interact with other animals and birds in our community.
Feeding stray animals attracts pests and causes odours.
Consistent food/water sources encourage pigeons, crows and mosquitoes to gather and breed in the area.
Leftover food and droppings affect cleanliness of shared areas.
Feeding strays can lead to clustering and territorial behaviour.
Secure all outdoor items to prevent movement or falling in high winds.
Keep balconies free of storage items such as boxes, cartons or luggage.
Keep railings and edges clear to reduce falling-object risks.
Do not keep food on balconies to minimise pests and odours.
Violations can attract fines between 500 and 2,000.
Do not leave flammable or hazardous materials on balconies.
Quick tips help you stay comfortable and your energy usage efficient.
Set AC to 24°C or higher to help reduce energy use
Switch off and unplug gaming consoles, microwaves, laptops, etc., when not in use
Want to understand your usage better?
Clean AC filters regularly to improve efficiency (up to 15% savings)
Avoid high-energy appliances like irons, dishwashers and washing machines during peak hours (12 PM–6 PM)
DEWA’s Consumption Assessment Tool gives you a personalised view of your electricity and water consumption, with clear tips you can apply right away.
• Take a short questionnaire
• Receive a personalised consumption report
• Enjoy customised practical tips
Before travelling, switch off non-essential appliances (TVs, chargers, hair dryers, etc.)
Keep curtains closed during the day to block heat and reduce AC demand
Download the DEWA Smart App to get started.
It’s that time of the year when the community pool is the coolest spot in the neighbourhood. But let’s make sure every splash is a safe one with these essential remindersespecially for families with young children.
No Running or Partying
Walk, don't run to avoid slips and falls. Parties are not allowed in the community pool.
Supervision is Key
All swimmers under 12 must be accompanied and supervised by an adult at all times and stay within arm’s reach to avoid risks of drowning.
Teach Swimming Skills
Enrol children in swimming lessons. Even basic skills can help keep them safer in the water. Pool
Lifeguard Alert
Swimming is only allowed when a lifeguard is on duty.
No Lifeguard? No swimming!
Timings
Stick to the pool operating hours. This helps us keep the pool sparkling and safe for everyone.
Water
Watcher
Designate an adult from your group to watch children in and around the pool, especially on busy days - free from distractions.
Want
share your feedback? Make
Find all your essential services right at your fingertips. The services listed below will now be exclusively available only on the app:
• Move-In/Move-Out
• Apply for Access Cards
• Book Community Amenities
• Minor Modifications
• Quick Pay
Download the app now.
We’re casting residents for upcoming photo and video shoots across our communities.
If you’ve ever wanted to step in front of the camera, now’s your moment. No acting experience needed, just great energy and a love for your community.
From lifestyle shots to fun, candid moments, you could be featured in our campaigns, newsletters and social media.
Dubai Holding Community Management is advancing circular economy practices through two sustainability initiatives that convert waste into usable environmental value.
With ReFarm Global Investments, DHCM launched Dubai’s first 'Sea-to-Soil' initiative within community management. Signed by Francis Giani, CEO of DHCM, and Oliver Christof, CEO of ReFarm Global Investments, the MoU supports solutions that transform algae and organic waste into regenerative inputs. Pilot trials in Palm Jumeirah converted 120 kg of algae waste into 31 kg of nutrient rich Re-Soil compost, now used for landscaping and soil enhancement.
In partnership with Hyvgeo, DHCM has also initiated a green waste upcycling pilot, collecting landscape waste monthly and converting it into biochar to improve soil condition and water retention, supporting more efficient irrigation and an estimated water reduction of up to 30%.
In 2025, 14 tonnes of green waste from our managed communities were diverted from landfill through a local circular partnership with Palmade. Landscaping byproducts, primarily date palm leaves, were transformed into biodegradable cutlery, now used across select Jumeirah brands, supporting responsible sourcing and reducing single-use plastics.
Click to discover more circular economy wins in our 2025 Sustainability Report.
Dubai Holding Community Management has been honoured with the Happiness & Engagement Services Award at the Global Continual Improvement Award (GCIA) 2025, presented by the Dubai Quality Group.
The award recognises The Experience Hub, an innovative platform that uses resident insights and AI-powered analytics to help enhance service delivery and community experiences.
This achievement reflects our commitment to listening to our
continuously
our
and creating
across our communities.
We thank our residents for their
which
Dubai Holding Community Management (DHCM) has launched its first dedicated staff welfare and rest area in Jumeirah Village Triangle under Project Raha, named after the Arabic word for comfort and wellbeing.
The facility has been created for frontline teams working across facilities management, housekeeping, landscaping and security, providing a clean and air-conditioned space where they can rest and recharge during their shifts, especially in the summer months.
This initiative reflects DHCM’s ongoing commitment to caring for the people who support the daily upkeep of our communities and ensure they remain safe, clean and well-maintained for all residents.
As the first of its kind, Project Raha also sets the foundation for similar facilities across other communities in the future, further strengthening the overall community experience.
