It is with great pleasure that I extend a warm welcome to you as a new member of Madinat Jumeirah Living –Al Jazi. We are delighted to see this vibrant community continue to grow and are pleased to have you and your family as part of it.
Madinat Jumeirah Living is more than just a place to live, it is a thoughtfully designed residential destination that blends modern living with a strong sense of community. With its elegant architecture, shaded walkways and beautifully landscaped surroundings, the neighbourhood offers a peaceful and welcoming environment where families can truly feel at home.
Al Jazi forms an integral part of this exclusive community, offering residents a lifestyle defined by comfort, connectivity and convenience. The development features expansive green spaces, pedestrian-friendly pathways and a range of shared amenities that encourage an active and balanced lifestyle. From children’s play areas to open spaces for relaxation and social interaction, every element has been designed to foster connection and a sense of belonging.
Strategically located, Madinat Jumeirah Living – Al Jazi enjoys close proximity to key destinations such as Burj Al Arab and Madinat Jumeirah, while offering seamless access to major road networks including Jumeirah Street and Umm Suqeim Road. This ensures that residents remain well connected to schools, retail destinations and lifestyle attractions across Dubai, while enjoying the tranquillity of a well-planned community.
As you settle into your new home, we encourage you to explore all that Al Jazi and the wider Madinat Jumeirah Living community have to offer. Whether you are seeking moments of relaxation, quality time with family or an active lifestyle, this community provides the perfect setting to grow, connect and thrive.
Once again, welcome to Madinat Jumeirah Living - Al Jazi. We wish you and your family a comfortable, enjoyable and memorable stay.
Warm regards,
Francis Giani Chief Executive Officer
Al Jazi, a thoughtfully designed community that brings together modern living and a strong sense of neighbourhood.
ABOUT DUBAI HOLDING COMMUNITY MANAGEMENT
Dubai Holding Community Management (DHCM) is an integrated, customer-centric community management
MOVING INTO YOUR COMMUNITY
Move-in and move-out permits are issued through the Contact Centre by submitting a request on Meraas app Move-in requests should be sent at least 3 to 5 days in advance.
What’s Next
Moving contractors assigned by residents must seek a short-term access permit by sending an email to support@dubaiholdingcm.ae for the move.
Important Points to Remember
▶ This permit must be presented by the occupant and the moving company to Community Security at the time of move-in; without it, access will not be granted.
▶ Move-in activities are permitted from Monday to Saturday, between 08:00 am and 06:00 pm. No work is allowed on Sundays and Public Holidays.
▶ Community Management will not be held responsible for any accidents or injuries that may occur on the premises during the move-in process.
▶ Necessary safety precautions must be undertaken by the occupant(s) and the moving company throughout the move-in process.
▶ Any damages (whether direct or indirect) will be repaired by Community Management at the owner’s expense.
▶ Moving companies must always comply with the community’s access and security policies.
▶ Common areas must be kept clean during the move-in process and all waste must be disposed of immediately in a proper manner.
▶ All vehicles registered under the occupant’s unit must be parked in the designated parking spaces provided and must adhere to the community’s speed limits.
▶ Occupants and their guests (including moving companies and other contractors) are required to follow the Community Rules. If you do not have a copy, please send an email to support@dubaiholdingcm.ae.
Move Out Permit
Residents are required to fill and submit the online application for a Move-out Permit on Meraas app with supporting documents, ahead of moving out. This ensure that our records related to occupancy and access can be updated.
in to Meraas app
COMMUNITY AMENITIES
General Community Amenities
The community offers a range of thoughtfully designed amenities to support a comfortable and active lifestyle. These shared spaces provide residents and families with opportunities to relax, stay active and spend quality time together.
Kids’ Play Area
A safe and welcoming space where children can play, explore and enjoy outdoor activities, encouraging fun and social interaction within the community.
Operating Hours: 6:00 AM to 10:00 PM
Gymnasium
A well-equipped fitness space designed to support your health and wellness, making it easy to stay active as part of your daily routine.
Operating Hours: 6:00 AM to 10:00 PM
Swimming Pools (Kids & Adults)
Dedicated swimming pools for both adults and children offer a relaxing environment to unwind, stay active and enjoy time with family.
Operating Hours: 6:00 AM to 10:00 PM
BBQ Area
A comfortable outdoor setting for residents to gather, connect and enjoy shared moments with family and friends.
Operating Hours: 6:00 AM to 10:00 PM
AROUND THE NEIGHBOURHOOD
Madinat Jumeirah Living offers a thoughtfully designed living environment where comfort, convenience and a sense of community come together. Set against the iconic backdrop of the Burj Al Arab, you are surrounded by landscaped pathways, shaded walkways and inviting open spaces that make everyday moments more enjoyable.
Located in Umm Suqeim, everything you need is within easy reach. From Madinat Jumeirah and Souk Madinat to Jumeirah Beach and nearby parks, you have access to a variety of dining, retail and leisure experiences just minutes from your home.
With convenient access to key roads such as Jumeirah Road (D94), Umm Suqeim Street (D63) and Sheikh Zayed Road (E11), getting around the city is simple and seamless, whether for work or leisure.
Community Lifestyle
Life in Madinat Jumeirah Living is designed around you. The community’s walkable layout encourages you to enjoy peaceful strolls, spend time outdoors and make the most of the shared spaces around you.
From quiet mornings to relaxed evenings, the environment supports a balanced lifestyle where families can spend quality time together and neighbours can connect naturally. It is a place where everyday living feels easy, comfortable and connected.
Retail & Lifestyle
A wide range of retail and dining options at Madinat Jumeirah and Souk Madinat are just moments away, offering both everyday convenience and vibrant social experiences.
Whether you are picking up daily essentials, meeting friends for a meal or enjoying time with family, these nearby destinations add to the ease and enjoyment of living in the community.
COMMUNITY LIVING
Keys and Locks
Your unit is equipped with locks and main door keys. Owners are typically provided with two sets of keys for each door at the time of handover.
Duplicate Keys
Dubai Holding Community Management will not be keeping duplicate keys of your property.
Changing Locks
Please make your own arrangements upon providing the details to security for verification. The owner/ resident must be present while locks are being changed or can provide an authorisation letter.
Timings
To maintain a peaceful environment for all residents, please note the following:
▶ All work should be scheduled between 8:00 AM and 6:00 PM, Monday to Saturday.
▶ Noisy works are permitted only between 9:00 AM and 1:00 PM and 3:00 PM to 5:00 PM.
Parking
Please use the carport on your premises as the primary location for parking your vehicle. Homeowners/residents are responsible for ensuring that family members and their guests obey and respect the parking rules.
Illegal Parking
Parking on the pavements is strictly prohibited. No overnight parking of any unauthorised motor vehicles is allowed.
Garbage Disposal
Any waste generated during your move-in must be retained within your property. Please note that general household waste is collected from the black bins outside your home five times per week, while recyclable waste from the green bins is collected five times per week.
Water and Electricity
Water and electricity connections are provided by Dubai Electricity and Water Authority (DEWA) to your home. In order to register your account, get in touch with DEWA by calling +971 4 601 9999 or by visiting www.dewa.gov.ae.
Telephone, TV and Internet connections
Your community is serviced by authorised network providers and all apartments are pre-wired to ensure a plug-and-play experience for telephone, TV and internet connections.
To subscribe to a connection or transfer an existing account to your new property, you may contact your preferred service provider directly.
Fire Safety System
As a mandatory requirement, all apartment in the UAE are required to install the Hassantuk wireless fire safety system to ensure swift response time to fire and emergency alerts. Residents can visit home.moi.gov.ae/en/index.html to register, following which a home survey is conducted and quotations are shared for the recommended fire alarm panel and sensors.
Payments can be made online and users can contact Hassantuk call centre on 800 22 220 for tips and FAQs.
HOME MAINTENANCE AND IMPROVEMENT GUIDELINES
Home Maintenance Tips
Your home needs constant upkeep and maintenance to keep it in its prime and pristine condition. Add these items to your home maintenance checklist for a stress-free living experience.
▶ Air Conditioning
All units are fitted with centralised or individual air-conditioning systems. Regular cleaning and maintenance of AC filters is the resident’s responsibility. It is advisable to appoint a qualified HVAC professional for periodic servicing to ensure optimal performance and indoor air quality.
▶ Refrigerators
Refrigerator coils are prone to accumulating dust over time, which may reduce efficiency and increase energy consumption. Residents are advised to clean the coils periodically to maintain performance and extend the appliance’s lifespan.
▶ Smoke Detector System
Appoint a certified technician to check your smoke detectors and fire alarm installations. Residents are advised to ensure that smoke detectors are regularly tested and maintained in proper working condition. Batteries (where applicable) should be replaced periodically.
▶ Water heater and water pumps
Each apartment is equipped with a water heater. Regular inspection and maintenance are recommended to ensure safe and efficient operation.
▶ Other Electricals
In the event of a complete power outage affecting the building, residents may contact DEWA on +971 4 601 9999.
If the issue is limited to your apartment, please check your circuit breakers and arrange maintenance through a qualified service provider if required.
If there is no power to an electrical outlet
Check if it is connected to a wall switch that may have not been turned on. Once this is determined, inspect the circuit breakers and reset any that may have turned off.
If a hanging light fixture does not work
You probably have a broken connection along a circuit. Check to see if wall switches, circuit breakers and the bulb has been installed properly.
▶ Pest Control
Residents are encouraged to engage Dubai Municipality-approved pest control companies to manage and prevent common household pests such as ants, cockroaches and rodents.
▶ Drainage Systems
To prevent blockages, avoid disposing of grease, food waste, or other debris into sinks and drains. Regular checks are recommended to ensure proper drainage and avoid water stagnation.
It is recommended to engage a reputable maintenance provider for periodic inspection of your apartment’s mechanical, electrical, and plumbing systems to ensure long-term efficiency and safety.
Should you have any queries or need further information, please reach out to Dubai Holding Community Management on 800 DUBAICM (382 2426) or support@dubaiholdingcm.ae
HOME IMPROVEMENT GUIDELINES
To avoid disturbance to your neighbors, kindly schedule work between 8:00 AM to 6:00 PM from Monday to Saturday. Noisy works are permitted from 9:00 AM to 1:00 PM and 3:00 PM to 5:00 PM. Summer working hours, as per the Occupational Heat Stress Prevention Policy (effective from 15 June to 15 September each year), should be adhered to, with all outdoor work under direct sunlight prohibited between 12:30 PM and 3:00 PM during this period.
Please review the Design Guidelines and obtain a No Objection Certificate (NOC), available on Meraas app before any modification work. Dubai Holding Community Management should be informed in advance about the intended work, date, time of completion and details of people on site.
As per the security procedures for the community, only contractors with prior authorisation from the security office, will be allowed to enter the Master Community. Contractors must carry the relevant NOC with them while in the community and should seek approval for their sub-contractors carrying out the work, as part of the NOC.
Modification work should be carried out carefully, without causing damage to common areas and the homeowner must cover the cost of repairs. In order to ensure cleanliness of the community, please remove all debris during and after the modification work.
Type of Work What’s Allowed
Minor Maintenance Works SHORT-TERM REPAIRS / INSTALLATIONS
Type of Access: Same-day access
Nature of Visit:
Covers minor maintenance works completed within a day
Continuous or multi-day works are not permitted
What’s Allowed:
▶ Replacing floor or wall tile
▶ Internal painting and wallpaper
▶ Replacing lighting fixtures, sockets or chandeliers
▶ Installing smart home systems (excluding CCTV cameras) within electrical load
▶ Sanitary fixture replacements
▶ Internal door or window replacements (like-for-like)
▶ Artificial grass, planters or small landscaping changes within the boundary
▶ Internal false ceiling changes without MEP alterations
Who & What Are Included:
• Electricians
• Plumbers
• AC servicing teams
• Handyman services
• Cleaning staff
• Pest control providers
• Internet / telecom technicians
• Home or bulk deliveries
CONTRACTORS (FOR LONGER WORKS)
Type of Access: Valid for seven days (subject to approval)
Nature of Visit:
Covers minor modification works requiring extended duration and repeated access
Next Steps
How to Gain Access:
Register with security for same-day access
Permit Requirement:
A short-term access permit is required
What is the Process?
Submit a request for minor maintenance works through the Meraas app
Who Approves the Request?
Reviewed by DHCM before a permit is issued
Major Maintenance Works
Works that impact internal building systems or layout and may require authority approvals.
Examples:
▶ Bathroom or kitchen redesign or relocation (without changing main inlet/ drain)
▶ Construction of internal partitions (drywall/ blockwork)
▶ HVAC relocation or replacement with higher capacity (subject to approvals and load limits)
▶ Electrical layout changes within approved load
▶ Internal false ceilings with MEP or fire system changes (with approvals)
Examples of works not permitted
A Developer NOC and a Long-Term Access Permit are required (authority approvals as advised by the developer).
WHAT IS THE PROCESS?
1. Apply for a Developer NOC via the Meraas app or eservices.meraas.com
2. Obtain relevant authority approvals
(Dubai Development Authority, Dubai Municipality, Dubai Civil Defence, Dubai Electrical and Water Authority, Trakhees) if required
3. Email all documents to support@dubaiholdingcm.ae to obtain the DHCM Access Permit
WHO APPROVES THE REQUEST?
Reviewed by the Developer and DHCM prior to permit issuance.
Villas & Townhouses The following works are generally not permitted and remain strictly subject to approval from the Developer.
▶ Constructing intermediate slabs, adding internal staircases / lifts or modifying doubleheight areas
▶ Enclosing balconies, terraces, porches or altering their use
▶ Changing external façades, including paint colour, decorative schemes, external false ceilings, doors, windows or adding new openings
▶ Installing or modifying external elements such as lifts, pergolas, rooftop structures (including pools and jacuzzis) or cat ladders
▶ Modifying boundary walls, including increasing height or adding internal boundary walls, as well as changes to gates or carports
▶ Installing external fixtures such as satellite dishes or CCTV cameras on balconies, terraces or outside private premises
▶ Removing or altering structural elements, including walls, columns, slabs, coring or trenching
▶ Modifying plumbing systems, including relocation of floor drains or main water inlets/ outlets
▶ Installing additional AC units or increasing electrical load beyond approved limits
Terms and Conditions
▶ Valid ID proof is a mandatory requirement at all times
▶ Hazardous or flammable materials are prohibited
▶ Non-compliance may result in denied access or penalties
Home Architectural Guidelines
Type of Work
Architectural and Landscape Layout Changes
What’s Allowed
Modifications that affect the design, structure, or external layout of the property, including additions to external spaces, boundary walls
▶ External painting in the same colour and specification only
▶ Replacement of front and back gates with the same design and specification (Subject to Developer NOC)
▶ Addition of water features, wall features or planters
▶ Replacement of external or internal doors and windows like-for-like
▶ Smart locks and non-recording video door cameras
Next Steps
Approvals Required
▶ Developer NOC via Meraas app
▶ Authority approvals to be advised by the developer, Dubai Development Authority, Dubai Municipality, Dubai Civil Defence, Dubai Electricity and Water Authority or Trakhees, where applicable
▶ DHCM Long-Term Access Permit before work starts
WHAT IS THE PROCESS?
1. Apply for a Developer NOC
2. Obtain authority approvals
3. Email documentation to support@dubaiholdingcm.ae for DHCM Access Permit
WHO APPROVES THE REQUEST?
Developer and DHCM Planning & Approvals Team. Authority approvals are external.
Important Notes
▶ Electrical load must remain within the approved limit.
▶ HVAC changes must not affect façades or exceed design capacity.
▶ CCTV and lighting must not overlook neighbouring properties or common areas.
▶ Unapproved works will result in penalties, withdrawal of warranties and possible legal action by the Developer or local authorities.
MANAGING YOUR HOME AND COMMUNITY
While Dubai Holding Community Management (DHCM) is primarily responsible for the maintenance of common areas, there are certain responsibilities that fall upon homeowners/residents.
Here is a table below with information on what areas need attention and action.
Area of Interest
Homeowners/Resident’s Responsibility
During move in
Inside your home
Homeowners/residents are responsible for any damage caused to the common areas while moving in/out (either directly or by the appointed moving company).
Please keep all areas neat and clean after use.
Maintenance of your villa/townhouse is your responsibility.
Dubai Holding Community Management’s Responsibility
If not rectified, any damages you have caused to the common areas will be repaired by DHCM at the expense of the relevant homeowner/resident.
Things to Remember
Ask the assigned moving company to ensure adequate supervision during the movein/out process. Please apply for the Move-In/Out Permit on Meraas app
DHCM is responsible for the upkeep and maintenance of common areas and assets only.
Sign a contract with a reputed general maintenance company to help with your home’s upkeep and repairs.
Ensure they have necessary entry permits from support@dubaiholdingcm.ae
Water and electricity
All utility connections within your villa/townhouse and charges applicable to your home are your responsibility.
Utility connections in common areas, such as streetlights and pump rooms are maintained by DHCM.
Consider installing water saving devices and energy saving lighting mechanisms like LEDs to practice sustainable living.
Garbage disposal
Separate arrangements must be made for the disposal of large and/or heavy items at your own expense. Household waste should be properly stored in the designated bins, until collection.
Garbage collection from the common area will be taken care of by DHCM.
In case of disposal of construction debris, garden, bulk and landscape waste, please liaise with a waste collection service provider to arrange for collection at an additional cost.
Area of Interest
Homeowners/ Resident’s Responsibility
Pest control
Homeowners/residents
must take necessary measures for pest control within the villa/townhouse at their own expense. DHCM must be informed of any dangerous pests found on the property immediately. Usage of strong chemicals is prohibited.
Plumbing and air conditioning
Private landscaping
If you experience water tap leaks or air conditioner defects inside your home, please arrange for service/ repair through a third-party provider.
You are responsible for the maintenance of the trees or plants in your garden to upkeep the standards of the community. All trees must be planted at least 1.5 metres away from the property’s boundary walls and Conocarpus Lancifolius (Damas) trees are not permitted.
Any private landscaping that encroaches on the common areas or on a neighbour’s property must be pruned so that it doesn’t interfere with the neighbouring areas.
Insurance Protect your home and your belongings with Content Insurance, including your furniture, electrical appliances, curtains, carpets and paint finishes on walls and ceilings.
Dubai Holding Community Management’s Responsibility
DHCM carries out pest control in all common areas (open parks, pathways, kids play areas) on a routine basis and emergency if required.
Things to Remember
Home Modifications
Any interior or exterior alterations to your villa may be carried out only with consent from DHCM and Planning & Approvals Department with the approved guidelines. Any damages to common areas as a result of home modification work will be charged directly to the homeowner.
Plumbing and air conditioning maintenance in common areas will be the community’s responsibility.
Common area landscaping that encroaches on your property will be pruned by the community’s landscaping service provider.
However, if the issue is pertaining to your neighbour’s property, a notice can be issued to prune the overgrown tree.
To report an issue, please contact DHCM.
Community Insurance covers the community from damage by acts of nature, fire, aircraft damage, explosion etc. Cover is also extended to damage of third-party property in such instances.
Engage a pest control service provider that is reputable and approved by Dubai Municipality to conduct pest control treatment regularly, to help prevent any infestations in your home and community.
If you are planning a holiday, please switch off your main water valve inside/outside your villa/townhouse.
For any common area landscaping queries or to report a common area irrigation leak, please reach out to DHCM on 800 DUBAICM (382 2426).
If you are a tenant, get Contents Insurance to protect your belongings against the unexpected.
Common areas are DHCM’s responsibility. Unauthorised alteration is a violation of the Community Rules and will result in you being given a Non-Compliance Penalty. Additional strict penalties may be applied by the local authorities.
COMMUNITY GUIDELINES
Your community rules are for the benefit of owners and occupants and are designed to create an environment in which all residents can maximise the enjoyment of their communities and amenities. It is also the intent of these rules to create a serene, attractive and safe environment for the families, children, neighbours and visitors of the community and master community. Adherence to these rules will maintain, preserve, enhance and protect the property value assets of the community.
In and Around your Home
Property use
A villa/townhouse should only be used for the purpose stated in the license issued by the relevant authority and the total number of persons residing in the home should not exceed the maximum number of persons as prescribed.
Privacy
All residents are entitled to a right of privacy within their property. Please do not engage in any activities which may interfere with other residents’ right to privacy.
Visitors
Guests, contractors and service providers must follow the security procedures for entry into the community.
Home appearance
The exteriors of the property should be well maintained and meet the standards of development of the Master Community. Spotlights or halogen lights should not be directed towards a neighbouring property. Decorative lighting for private celebrations such as weddings or parties, requires prior written approval from Dubai Holding Community Management (DHCM).
Storage
Entrances, pathways and access roads of the Master Community must not be obstructed or used for purposes other than entry to or exit from residents’ properties. Carts, carriages, boxes, furniture, garbage bins, recycling bins, toys, potted plants and other such items, should not be stored outside boundary walls, unless approved by DHCM.
Hazardous activities
Activities such as hunting or storage and use of fireworks are illegal and dangerous and strictly prohibited.
Parking
Vehicles must be parked only in designated areas and not on pavements, lawn areas, landscaped areas or in front of the master community entrance and any areas or structures related to the provision of emergency services.
Exterior Alterations/Additions
Please review to the Home Improvement and Architectural Guidelines in this guide for details. All exterior changes require prior approval from DHCM and relevant authorities. Signs, advertisements or notices are not permitted without prior written approval from DHCM.
Garbage Disposal
Dumping of bulk items such as furniture, landfill and hazardous material such as oil or flammable liquids, in community bins or common areas, is prohibited.
Common Areas and Community Amenities
These refer to shared facilities in the master community, which are for the enjoyment of all residents. Residents are requested to adhere to the rules posted at each facility and ensure that equipment at the facility is used appropriately and properly maintained for the next user.
Pets
Your community is a pet-friendly neighbourhood with easy and simple community rules, aimed to help reduce neighbourly conflicts and ensure a healthier environment for you and your furry family member. Familiarise yourself with Dubai Municipality’s rules and regulations for pets and share the information with members of your household.
Please remember that only domestic animals can be kept as household pets. Dogs should always be kept on a leash and under the handler’s full control when outside the apartment. Pet waste must be promptly removed by the pet handler and properly disposed of in a safe and hygienic manner.
Vandalism
Residents are reminded not to engage in any acts of graffiti or vandalism such as scribbling or spray painting on walls. These actions not only deface property but also create a negative impact on the community’s appearance and safety. Costs arising from acts of vandalism shall be directly charged to the responsible individuals and funds from Non-Compliance Penalties will be credited to the community account as income.
Noise and nuisance
Residents must be considerate of their neighbours and refrain from any activities that may cause a disturbance such as generating loud noises, smoke or obstructing views. Prior to holding any private events in common areas of the master community, please obtain permission and approvals from Dubai Holding Community Management.
All homeowners and residents are requested to treat the community staff and service providers in a cordial and polite manner.
CUSTOMER EXPERIENCE
Omnichannel Experience
Our four channels of engagement include email, phone, SMS and walk-ins. The customer care team is available 24 hours, 7 days a week with customer support over 800 DUBAICM (382 2426) on call and email assistance on support@dubaiholdingcm.ae
Our Customer Engagement team pushes the limits to bring residents a community-focussed service, keeping the customer at the centre of the business by creating exceptional interactions. The team works tirelessly to build strong and lasting relationships with customers and ensures that they feel valued, heard and supported at every touchpoint. Each team executive is armed with a deep understanding towards serving customers, handling complaints, answering enquiries or registering feedback and provides personalised solutions.
The DHCM website www.dubaiholdingcommunities.ae is a digital platform designed with residents in mind, providing an informative, easy and visual experience of DHCM’s residential portfolio. Residents can find dedicated community pages, amenities and offerings, community team members, guidelines, newsletters, galleries, online services, FAQs, office locations and the latest news and happenings – all on a single platform.
Dubai Holding Community Management Centres
You can visit any of the below offices between 8:30 AM and 5:00 PM, Monday to Friday.
Jumeirah Garden City
Al Satwa, Dubai
Business Bay Tower J, Mezzanine Level, Bay Avenue, Business Bay
Building 69, Al Ramth Street, Al Hebiah 5, Dubai Land
District One (MBR City)
Mohammed Bin Rashid Al Maktoum City – District One
The Villa (Dubai Land Residence Complex)
Centro Courtyard, Villa No. 9, The Villa
RESIDENT ENGAGEMENT
Customers are at the heart of everything we do. DHCM’s four pillars are Customer First, Community Focused, Technology Driven and Culture & Engagement and the ‘how’ and ‘what’ we do in the business come back to these key drivers.
Events and Activations
We understand the significance of community cohesion and are committed to organising a wide array of events and activities that promote a sense of belonging. We actively curate a diverse range of celebrations, CSR initiatives, sports events, health and wellness programmes, social gatherings, traditional festivities, familyoriented and pet-friendly activities. These events bring together families, children, teenagers and individuals from different backgrounds, fostering a strong sense of community.
Our activations are centred around sustainability and are aimed at educating and engaging our younger residents. Additionally, our campaigns promote responsible citizenship, focusing on community safety, responsible pet ownership and other relevant topics. We host special focus groups and kids’ committees for our younger residents for children and teenagers who want to have their say in the community on relevant topics on a frequent basis.
Corporate Social Responsibility
Dubai Holding Community Management actively engages residents in yearly donative drives in collaboration with humanitarian organisations including Emirates Red Crescent and Islamic Affairs & Charitable Activities Department and creates avenues for homeowners and tenants to give back to the larger community, including the service provider community that works behind the scenes.
Communications
We are dedicated to fostering an open and connected community through various media of communication. DHCM publishes quarterly newsletters, which serve as a reliable source of information, keeping residents informed and engaged about the vibrant happenings, news, community enhancements and upcoming developments within the community.
Announcements and notifications are relayed on email, SMS and WhatsApp channels and enabling us to deliver crucial updates and information directly to our community residents. The annually published Community Service Charge information packs provide homeowners with information on the yearly Community Service Charge budget along with general information regarding ongoing plans to ensure the financial health, longevity and upkeep of the community.
COMMUNITY SERVICE CHARGE
The Community Service Charges (also known as Service Fee/Charges) are charged to homeowners and represent their share of the annual community service budget that is estimated to be required for the maintenance and operation of the common areas and assets of the community.
The Community Service Charge consists of three main components:
1. General Fund
2. Reserve Fund
3. Special Levy
General Fund
The General Fund consists of day-to-day operating and administrative expenses used to maintain your community. Operational expenses include, but are not limited to, the maintenance, utility costs and management of:
▶ Common area facilities maintenance
▶ Cleaning and housekeeping
▶ Waste management services
▶ Security
▶ Insurance
▶ Landscape maintenance
▶ Mechanical, Electrical and Plumbing (MEP) assets
▶ Pest control
▶ Roads including road humps, speed breakers, signage, street lighting, repairs and maintenance
▶ Utilities including electricity, water, sewerage and Treated Sewage Effluent (TSE) water systems
▶ Auditors and audit services
▶ Regulator fee
Reserve Fund
The Reserve Fund has been established for the costs incurred in the capital maintenance and replacement of assets. It is vital to have a robust fund balance to guarantee not only the smooth running of the community but also to ensure that the value of the community and individual units are maintained well into the future.
In order to ensure that the rates are calculated relevant to the requirement, we engage reserve fund study experts to evaluate conditions from time to time and also assess the remaining useful life of such capital assets based on which a suitable rate is applied.
Special Levy
Special Levy is a one-off charge for items not in the design or those not covered under the community service charge budget of the respective areas.
Community Income
In addition to the Community Service Charges, the income of the community is also boosted by the following:
Marketing and Distribution Permit Fee
To ensure that only legitimate businesses are granted access to the community to promote their goods and services, we regulate such activities through a permit system that allows the distribution of promotional material. An administration fee is collected and recorded as income to the community.
Non-Compliance Penalty
To ensure adherence to community rules and architectural guidelines, Notices of Violation (NOVs) are issued along with penalties to those who fail to comply. Private contractors are also given NOVs if they breach any community rule or carry out activities that contravene their entry permits.
Vandalism is a serious offence and persons who vandalise community property are penalised and reported to the local law enforcement authorities. Funds from such penalties form part of the income to the community.
Community Service Charge Payment
You will receive your annual/quarterly (as applicable) Community Service Charge invoice from the Dubai Land Department on their online integrated system called Mollak , which reflects the Community Service Charge approved by the Real Estate Regulatory Agency (RERA).
You can settle these charges via a variety of easy payment methods: For the convenience of our homeowners and customers, we provide several payment methods.
Meraas mobile app
Pay your Community Service Charges conveniently with Meraas app (available on App Store and Play Store). You can view your property information, raise and track service requests or complete fast and secure payments. Owners can access their service charge information using their Owner Number, Registered Email or Registered Mobile number.
Online credit card payments (Visa or MasterCard)
Visit Meraas app and select Quick Pay to make your payment against your property.
Bank transfer
Make your payment to your community’s dedicated account. Please note that the amount must be in only. You will receive details of the account along with your Community Service Charge invoice that will be emailed to the registered email address for your property. After payment is made owners can send the proof of payment to collection@dubaiholdingcm.ae for allocation. Payment proof is a must to be sent via email when paying via Bank transfer.
Cheque
For cheque payments, you can cross the cheque and make it payable to your community’s dedicated account by mentioning the property and your customer reference number on the reverse side of the cheque. Post-dated cheques will not be accepted without DHCM’s approval. Once payment is made, please share a confirmation of the payment to collection@ dubaiholdingcm.ae to allocate the fund against your property. Payment proof is a must to be sent via email when paying via Bank Transfer or Cheque
SAFETY AND SECURITY
Insurance
Whether you are a homeowner or resident, making sure that your home and property is protected against loss, damage or theft is of paramount importance. While the common areas of your community are already insured, we recommend you invest in a comprehensive insurance plan that provides protection for your personal property.
Community Insurance
Dubai Holding Community Management maintains a minimum level of insurance for the entire community (common areas and common properties) that covers against:
▶ Accidental damage or destruction to common property
▶ Natural disasters, fire, lightning, earthquake, aircraft damage, flood, storm, explosion, riot, strike, malicious damage, water leaks and theft
▶ Any injury to third party or loss of or damage to third party property (present in the property) by acts of nature
Home Insurance
As a homeowner, your apartment should be protected from unexpected events and accidental loss or damage. A typical home insurance will cover you and your property against:
▶ Fire, explosion, lightning, earthquake, storm, flood and much more
▶ Leakage of water from water tanks, pipes, fixed apparatus
▶ TheftW or attempted theft
▶ Damage to paint finishes on your walls and ceilings
▶ Cost of alternative accommodation
Contents Insurance
It is recommended that you get contents insurance for protecting your household items and personal belongings. This will typically cover:
▶ Jewellery, laptop and other valuables
▶ Carpets, curtains and furniture
▶ TV, appliances and electronics
ESSENTIAL CONTACTS
Dubai Holding Community Management Departments
Dubai Holding Community Management
Community living, rules, facilities, neighbourhood enquiries
Contract and Planning Approvals
NOC
NOTICE OF NON-COMPLIANCE
A Notice of Non-Compliance is an official notice from Dubai Holding Community Management issued via Dubai Land Department’s Mollak system, notifying homeowners or residents when a breach of a community rule is identified on the property. Upon the first occurrence of a violation, a warning is typically issued; however, in certain cases, an immediate fine may be imposed. Should the violation persist or remain unaddressed, a second and third warning, along with a Non-Compliance fine, will be issued accordingly.
Important note: The warnings and fines from non-compliances are applicable as per RERA’s guidelines.
What is the purpose of the Notice of Non-Compliance?
The main objective of the Notice of Non-Compliance is to uphold community rules, ensuring compliance with the community’s standards by all homeowners and residents and to instigate corrective measures to prevent future violations.
Who bears responsibility for paying the Non-Compliance Penalty?
The homeowner is accountable for settling the Non-Compliance Fine, regardless of whether the tenant is at fault.
How can the Non-Compliance Fine be paid?
Homeowners will receive notification of the applicable Non-Compliance Fine through their Mollak account, along with a copy of the relevant Notice of Non-Compliance. Payments can be made on the Dubai Rest app. Non-payment will be escalated for further legal action.
Notice of Non-Compliance Process
Important note: The warnings and fines from
Non-Compliance Penalty Schedule
Violations in Distorting the Public Appearance and Sustainability of Jointly Owned Property
Disposal
FREQUENTLY ASKED QUESTIONS
Visit dubaiholdingcommunities.ae and find a comprehensive list of frequently asked questions about processes, community living, access, amenities and lots more.
How do I apply for a Move-in Permit and what are the documents required?
Residents and homeowners can apply for a move-in permit through:
Meraas App (Android & iOs)
Meraas website
Note: If you do not have an account on the Meraas, you will need to create one through Meraas app or website.
It is important to note that the documentation differs between an owner and a tenant. Below is the list of documents that you need to submit for a move-in permit;
For Homeowners
Title Deed
SPA (Sales and Purchase Agreement)
Emirates ID, Passport and visa copy of owner
For Tenants
Ejari, Emirates ID, Passport and visa copy of tenant
Note: If a third-party moving company is involved, they must submit a daily pass/permit request one or two working days prior to the required date, as approvals will take one business day.
I have some unwanted old furniture to be discarded. What can I do?
Please contact a third-party junk collection agency and arrange for collection.
Can I make my own repairs to common property?
No. Please contact Dubai Holding Community Management on 800 DUBAICM (382 2426).
I want to carry out some alterations to my property. Do I need to seek permission?
Yes. Please log on to Meraas app to submit your relevant application.
There is a burst pipe in my bathroom. Whose responsibility is it to fix it?
The owner is responsible for any repairs and maintenance inside the apartment.
I want to get a pet. Do I need permission from the community manager?
You may keep pets in your apartment but you must comply with the Community Rules, in addition to Dubai Municipality guidelines.
Do we have 24-hour security? And is there a 24-hour hotline number?
Yes, there is a 24/7 security helpdesk available at the community. For any concerns, you may contact us on 800 DUBAICM (382 2426).
Someone is making a lot of noise and is disturbing my sleep. How do I get them to stop?
You may contact the community security team immediately. Security will attend to the matter, assess the situation on site and take the necessary action to address the disturbance in line with community rules and regulations.
If the noise persists, the incident will be logged and escalated to the Community Management team for further follow-up.
Am I allowed to wash my cars in my private garage?
Washing your car in common areas or using an excessive amount of water is a violation of the Community Rules. Overflowing water and detergent residue can stain and damage flooring in common areas, inconvenience your neighbours and affect the environment. You may use damp cleaning methods or waterless eco-friendly cleaning products in your garage.
GLOSSARY
Common Area
Means all open areas, services, facilities, roads, pavements, water features, gardens, utility and administrative buildings or areas, installations, improvements and common assets in the master community and/or in each common property, as more specifically determined in the master plan, which are intended for use by all owners and the developer and that do not form part of the title of any Unit.
Community
Means the residential community comprising individual residential dwellings plus common areas including roads, parks, lakes, playgrounds, paths and other facilities.
Community Manager
Means the manager appointed from time to time to maintain and manage the community.
Local Authority
Means the governing authorities of the UAE including but not limited to Police, Immigration, RTA, DEWA, Civil Defence, Municipality, Ports Customs and Free Zone Corporation, RERA and Dubai Land Department. In short, any government body that has jurisdiction over the master community.
Master Community
Means the entire master community common areas in accordance with the master plan or any amendment thereof and includes any and all extensions of the master community from time to time.
Master Community Rules/Community Rules/Rules
Means the Community Rules as set out in this document and such further rules and regulations that Dubai Holding Community Management may make from time to time.
Master Developer/Developer
Means Dubai Holding Community Management PJSC or any of its subsidiaries, nominees, assigns, successors or successors-in-title.
Notice of Non-Compliance
A Notice of Non-Compliance is a formal citation that informs a person that community rule or a permit condition has been violated. The purpose of the Notice of Non-Compliance is to initiate corrective action that will stop the violations. A Notice of Non-Compliance may also result in penalties.
Owner
Means the owner of a unit including an owner whose title registration is pending and including his heirs, successors-in-title and permitted successors and assigns.
Resident/Occupier/Occupant
Means any person occupying or visiting a unit owned by an owner, including such owner’s lessees, tenants, visitors, domestic helpers, agents, employees, guests, family members, clients, customers, patients or business associates.
Service Charges
Means the fees for the programme of maintenance, management, security, upkeep, renewal, repair and replacement of the roads, landscaped areas and all other areas constituting the common property of the development, including without limiting the generality of the foregoing, the costs of water, electricity, equipment and other expenses and the employment of contractors, employees, managers and workmen associated with these tasks plus the costs of administration.
Tenant/Lessee
Means a person or corporate body renting a property from the owner.
Unit/Property/Home/Household
Means the apartment owned by an owner or by the developer.
Non-Compliance Penalty
A Non-Compliance Penalty is the result of a Notice of Violation where corrective action has not taken place. penalties are often monetary fines but may include reporting of the violation to the local authorities.
