M9-Stuart Living-Vol.559

Homeownership provides us with security, privacy, and a comfortable place from which we leave each morning and retreat each evening. Owning a home, however, entails constant upkeep and improvement. A roof replacement is one of those home improvements that will have a great impact on the overall look, feel, and function of your home.

Roof replacement on an existing structure or roof installation on new construction are both major considerations because they are investments that should last for years to come. For that reason, you shouldn’t settle for just any roo ng company that happens to knock on your door. Trust the family at FoxHaven Roo ng Group!

FoxHaven Roo ng Group is a third-generation, familyowned and operated, residential and commercial roo ng company serving St Lucie, Martin, and Palm Beach counties. Owners Andy Keys and Matt Stewart grew up together in Philadelphia, where they both learned the value of hard work and impeccable cra smanship from former roo ng and contractor generations.

Matt was a general contractor in Philadelphia since high school, learning the basics of the trade from his dad beginning at nine years old. He worked in Pennsylvania for 12 years as a GC before deciding to relocate to South Florida with his family and join Andy in his business venture.

Andy Keys has worked in the roo ng industry his entire life, and explains, “my entire family has been in the roo ng business, so as a kid, my job was to pick up all the tile at the job site.”

A PERFECT, 5-Star Reviewed Company Built on Trust

Now, almost four years later, FoxHaven Roo ng Group is a thriving, reputable company built on quality and service. e business has a perfect, 5-star rating on Google!

Andy and Matt have many years of experience between them, but they realize and respect that the roo ng industry is a di erent world in Florida. “Down here, everything has code. e codes, inspections, and regulations are intense,” states Matt. ankfully, FoxHaven Roo ng’s sta of professionals are incredbly knowledgeable, plus insured and certi ed. Additionally, they make customer service a top priority.

FoxHaven Roo ng Group also uses cutting-edge technology, like a man-operated scissor-li dumpster called the Equipter. is device maneuvers easily around landscaping and other features to deposit debris directly from the roof to the dumpster and o the property… genius!

Let’s face it, a roof replacement is one of the biggest investments in your home, so Andy and Matt encourage consumers to do their research. ey believe it is bene cial for potential customers to read the good and the bad reviews, visit the o ce, inquire about the estimate process, and assess the e ciency of several companies before signing a contract. If you do your homework on FoxHaven Roo ng, then you will nd that their 5-Star Google reviews are a result of honest, quality work, impeccable customer service, and a valued, happy sta .

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led, then Andy or Matt will work with the inspector. “Our percentage of insurance claim approvals is very high because I don’t tell people to le claims unless there is real damage.”

When the time comes for a claim, Matt or Andy will get on the roof with the inspector to discuss the best plan of action for the customer.

Communication is Key

FoxHaven Roo ng Group works like a well-oiled machine! Your experience will begin with an initial call to Sam, the o ce manager, who schedules all appointments, pulls permits, and gathers information for estimates, which are usually provided to clients within 24-hours.

Insurance Company Friendly

ere are two types of roo ng companies in the industry: those that exclusively do work for insurance purposes (referred to as insurance restoration roofers) and others that work on referrals and reputation. FoxHaven Roo ng Group actually does a bit of both, and are true professionals in the insurance industry. Andy states, “We are not an insurance restoration roofer. However, we do work well with insurance companies.” If you think you have an insurance claim, then Andy recommends nding a roo ng company that has a good reputation, like FoxHaven Roo ng, when it comes to inspections.

Unfortunately, South Florida insurance companies are trying to compensate for unnecessary insurance claims by requiring homeowners to have more frequent roof inspections, and in some cases, roof replacements. Andy and Matt recognize this requirement as a problem for homeowners, so FoxHaven Roo ng Group avoids unnecessary insurance claims and will never encourage a customer to le a claim with their insurance company just to get business. If a claim needs to be

e streamlined estimate process begins with aerial measurements before Andy and Matt show up to the site for an inspection. Customers learn about not only FoxHaven’s superior product choices, but also whether a roof repair would be advisable over a full roof replacement.

“If we go to a house and it has a leak that needs to be repaired, but the roof is still in good shape, we of course will repair it,” explains Andy.

FoxHaven Roo ng Group makes communication a top priority, and prides itself on the whole customer experience from start to nish. Matt says, “ ey [the customers] have our cell phone numbers, and we tell them to call us any time.”

Both Matt and Andy understand the time sensitivity related to insurance claims, and Andy admits, “If people have deadlines, we move them up [in the schedule].”

Generally, work is started about two to three weeks a er a contract is signed. When the project begins, there is always a foreman on site at every job. Additionally, Andy or Matt will visit each job site every day to assure that their customers are fully satis ed.

And, satis ed you will be! FoxHaven Roo ng Group doesn’t just sell roofs, they build relationships.

FoxHaven Roo ng Group is located at 713 NE Dixie Highway, Unit D, in Jensen Beach.

e company’s hours of operation are Mondays-Fridays from 8AM-5PM. Flexible nancing options are available. For more information, call 772-258-4989 or visit foxhavenroof.com.

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