Mr. Paul Pennicook, Interim CEO Consultant of Experience Turks and Caicos speaks with Travel Advisors at Virtuoso Travel Week
TRAVELADVISORTRAININGCONT’D
LATAM:
Inthelastquarter,therehavebeen38salescallsconductedacrossvariousmarketsandeighttrainingsessions delivered,withatotalof138agentstrained Therehasbeenanadditional120luxurytravelagentstrainedduring theCaribbeanCaravaninBuenosAiresandCĂłrdobainAprilandtwoVirtuosowebinarsconducted,with65 agentsattendinglive IncludingtheCaribbeanCaravanandVirtuososessions,therewasa totalof323agents traineduptoSeptember
EMMarketing,ourrepsintheLATAMmarket,heldtheirfirsttrainingsessionofOctober,inpartnershipwithAERO, awell-establishedtouroperatorbasedinLaPlata,Argentina Thesessionincluded16in-personagentsand10 remoteparticipants AEROisafamily-ownedbusinesswithover50yearsinthetravelandtourismindustryand offerstourismservicestoArgentina,Brazil,Peru,Colombia,Venezuela,CentralAmerica,theCaribbean,Mexico, andtheUS
Canada:
SeptembermarkedtheofficialkickofftothefalltradeseasonacrossCanada,withExperienceTurksandCaicos maintainingastrongpresencethroughtargetedin-marketengagementandeventparticipation Themonth beganwiththeAirCanadaFallShowsinMontreal(September16th)andToronto(September18th),bothof whichdeliveredexceptionalturnout,energy,andvisibilityforthedestination.TheTorontoevent,knownforits high-calibreproductionandprofessionalism,drewarecordnumberofagents,resultinginapackedvenueand dynamicnetworkingatmosphere.TheseshowseffectivelypositionedtheTurksandCaicosIslandsasapremier Caribbeandestinationfortheupcomingwinterseason.
2025
As Experience Turks and Caicos continues to motivate travel agents and tour operators to sell the Turks and Caicos Islands, we proudly represented the destination at Delta Vacations University, held September 13–14, 2025, at theGeorgiaInternationalConventionCenterinAtlanta
The premier educational conference and trade show brought together nearly 900 travel professionals from acrosstheUnitedStatesandCanada
Mr CourtneyRobinson,StrategicDevelopmentManagerat ETC,participatedintheweekend’sprogram,engagingwith travel advisors and Delta Vacations executives to strengthen the destination’s visibility and reinforce its reputationasthetopluxurydestinationintheCaribbean.
ETCsharedaboothwithWymaraResortandVillasandThe Hartling Group, ensuring a strong and unified Turks and Caicos Islands presence. Seven Stars Resort also participated in an adjacent booth, creating an impactful showcase of the islands’ offerings The trade show began with an exclusive session for Diamond Agency owners, Delta Vacations’ top-tier travel partners, providing Mr Robinson the opportunity to highlight destination updates, new product offerings, and ETC’s ongoing support for travelprofessionals
Thatevening,DeltaAirLineshostedanetworkingreception at the Delta Flight Museum Mr Robinson joined advisors, hotel partners, and Delta Vacations executives in an informal yet impactful environment that fostered stronger personal connections, laying the groundwork for future collaboration
Mr Robinson also attended the Delta Vacations Partner Forum, where company leadership shared strategic updates, which focused on high-end, niche travel products, supported by new services, in-flight enhancements, and an expanded partnership with AmericanExpress Deltaemphasisedthatunderperforming properties may be removed from its platform, underscoring the importance of strong sales and alignmentwithcustomerexpectations
As part of our ongoing partnership with British Airways (BA) to boost visitation from the United Kingdom, the TurksandCaicosIslandstookovertheBatterseaPower StationonOctober28th
Battersea Power Station is an iconic London landmark remodeled into a high-end mall that has over 150 shops, bars, restaurants, leisure and entertainment venues,parksandhistoricalspaces.
Located in one of the most sought-after neighbourhoods in prime Central London, Battersea PowerStationattractsahigh-valueaudience.
The immersive “TCI winter sun” activation was part of BA’s thrust to grow bookings into 2026. Since the partnership, BA has reported that passenger numbers areup18percentwithProvidenciales(PLS)Revenueup 29 percent Bookings for travel now through January 2026areupyear-on-year
DESTINATION
ROUTES2025
TheTurksandCaicosIslandsAirportsAuthority(TCIAA),inpartnershipwiththeTurksandCaicosIslands Government(TCIG)andExperienceTurksandCaicos,attendedtheWorldRoutesConference2025,heldinHong KongfromSeptember23rdto26th,2025
Mr.PaulPennicook,InterimCEOConsultantofExperienceTurksandCaicosandMinisterofTourism,Hon.Zhavargo JollywasamongthedelegationthatincludedDeputyGovernor,HerExcellencyAnyaWilliams,Mr.Dwayne Gardiner,Chairman,TCIAABoardofDirectors,Mr.SelvynHawkins,CEO,TCIAA,andMs.NikevaAriza,Directorof CorporateAffairs,CommunicationsandPublicEngagement,TCIAA.
TheWorldRoutesConferenceisthepremierglobalforumforairservicedevelopment,providingdestinations, airports,andaviationauthoritieswiththeopportunitytomeetdirectlywithairlinedecision-makerstodiscuss existingservices,proposenewroutes,andnegotiatestrategicpartnerships Theeventalsoservesasavaluable learningandnetworkingplatform,whereparticipantsgaininsightsintomarkettrends,capacityplanning,and airlinenetworkstrategies
WhileatRoutes,Mr PennicookpresentedanupdateontheTurksandCaicosIslands,particularlyonthenewlybuilt andupcominghotelrooms Healsoparticipatedin multiplediscussionswithvariousteamsfromDenver InternationalAirport,ElDoradoAirport(Bogotá,Colombia),FrankfurtAirport,VirginAtlantic,BritishAirways,JetBlue, LATAMAirlines,DeltaAirlinesandEmirates
DESTINATION
AWARDS
TCI NAMED BEST ISLAND IN CONDE NAST TRAVELER READER’S CHOICE AWARDS
The Turks and Caicos Islands has been named theBestIslandintheCaribbeanandAtlanticin the 2025 Condé Nast UK Traveler Readers’ ChoiceAwards
The announcement, made on Tuesday, October 7th, marks a historic milestone for the destination,whichwasnotrankedinlastyear’s awards
This recognition underscores the growing success of the Turks and Caicos Islands in the United Kingdom where strategic efforts to engage with media, travel advisors, and airline partners have amplified the destination’s visibilityanddesirability
TCI MAINTAINS BEST BEACH AND HONEYMOON STATUS IN WORLD TRAVEL AWARDS
TheTurksandCaicosIslandshas onceagainreaffirmeditsstatusas theCaribbean’spremierbeachand romancedestinationattheannual WorldTravelAwards
AttheceremonyheldinSaintLucia onOctober4th,thedestinationwas namedtheregion’sLeadingBeach DestinationandMostRomantic Destination.TurksandCaicoshas capturedtheLeadingBeach Destinationtitleeveryyearsince2015 andtheMostRomanticDestination awardforsevenconsecutiveyears
AWARDS
VACATIONSTRAVELLERS’TOPPICKSAWARDS
The Turks and Caicos Islands has been recognised as the Best Beach Vacation in the Air Canada VacationsTravellers’TopPicksAwards
The announcement was made during Air Canada Vacations’ 2025 Product Launch, held in Toronto on Thursday,September18th,aspartofthecompany’s50thanniversarycelebrations
Mr PaulPennicook,InterimCEOConsultantofExperienceTurksandCaicos,acceptedtheawardonbehalf ofthedestination
“As we seek to deepen our relationships in the Canadian market, this award is both timely and meaningful It reflects the work we’ve been doing to ensure the Turks and Caicos Islands remain a top choiceforCanadiantravellers,”saidMr.Pennicook.“Accoladesjudgeddirectlybytravellersareespecially treasuredbecausetheyaffirmthatourvisitorshaveexperiencedandvaluedthequalityofourbeaches andthebeautyofourdestinationfirsthand.Wearegratefulforthisrecognition.”
COMMUNITYUPDATES
KEWDAYFEST2025
It was a fun day out for the staff of Experience Turks and Caicos when we attended this year’s Kew Day Fest. As key sponsors of the annual event in North Caicos, Experience Turks and Caicos, along with Minister of Tourism, Hon Zhavargo Jolly, enjoyed the performances in a privatecabana withdrinksandfoodtokeepthe vibesflowingallday
This year, Kew Day Fest saw regional performers in 2024 Trinidad Road March winner Mical Teja andsocanewcomerCoutain Theywerebacked by the Pro Vision band in their first experience playingforaninternationalact
Held by TCI Unity, Kew Day Fest saw a record turnout this year with patrons from across the Turks and Caicos Islands in attendance The event, while aimed at generating community tourismforNorthCaicos,isalsoafundraiserthat benefitsschoolsandinstitutionsintheTurksand Caicos Islands This year, $10,000 were donated to Ashley’s Learning Centre, The Dignity Foundation, Herbert James Primary School and theTCINationalSwimTeam
The staff of Experience Turks and Caicos
COMMUNITYUPDATES
Thefirstofitskindfortheregion,CaribCon2025took place from October 24th to 26th at The Shore Club in Providenciales The two-day conference, brainchild of Omega Simmons, CEO of SOS Media, attracted government officials, regional and local speakers, and creative professionals, creating a dynamic atmosphere of dialogue, inspiration, and collaboration
Experience Turks and Caicos was a key sponsor of theeventwhichsawattendancefrom theGovernor of the Turks and Caicos Islands, Her Excellency Dileeni Daniel-Selveratnam, Premier Hon. Charles Washington Misick, Deputy Premier Hon. Jamell Robinson, Minister of Tourism Hon. Zhavargo Jolly, Minister of Immigration Hon. Arlington Musgrove, MinisterofEducationHon RachelTaylor,andMinister ofHealthandHumanServicesHon KyleKnowlesfor theirsupportthroughattendanceandparticipation
CONGRATULATIONS TO MR. CLAY SEYMOUR FOR HIS SUCCESS AT THE NPC WORLDWIDE GRAND PRIX
Congratulations to Mr Clay Seymour on his achievements at the Grand Slam Fitness TournamentheldintheBahamas
Mr. Seymour won first place in his division andtheoverallopenbodybuildingcategory Among 40 competitors who won their respective age divisions, he placed second overall
Experience Turks and Caicos is proud to havesupportedMr.Seymourinhisefforts.
Ourcontributionplayedameaningfulrolein his ability to prepare and perform at his best
PARTNERUPDATES
TCI RESORTS SHINE IN CONDÉ NAST TRAVELER READER’S CHOICE AWARDS
Experience Turks and Caicos extends heartfelt congratulations to our hotel partners for their exceptional performanceinthe2025CondéNastTravelerReader’sChoiceAwards,wheretheTurksandCaicosIslands onceagainshoneamongtheworld’sbest
In the US edition of the awards, Turks and Caicos properties dominated the Best Resorts in the Atlantic category,capturingsixoftheTop15spots:
#3–SalterraResort&Spa
#4–TheShoreClub
#6–PineCay
#11–AmbergrisCayPrivateIslandResort
#12–ThePalms
#14–COMOParrotCay
In the U.K. edition, Turks and Caicos resorts continued to impress. The Shore Club ranked third in the Best Resorts in the Caribbean and Atlantic category, Rock House was featured among the Best Hotels in the Caribbean,andTheRitz-CarltonplacedthirdamongtheFavouriteHotelsintheAmericas
WYMARA RESORT + VILLAS INTRODUCES THE ISLE OF I DO
WymaraResort+VillashasintroducedTheIsleofIDo,acollectionofvenuesandexperiencesfor weddings,honeymoons,vowrenewals,andmilestonecelebrations
The marquee addition is Land + Sea at Sunset Cove, the resort’s newly debuted waterfront restaurant reimagined as a striking venue for ceremonies and gatherings, where contemporary designmeetseffortlessislandbeauty
Within the resort, the Infinity Pool Deck hosts up to 200 for cocktails or 120 for dinner beneath the palms and bougainvillea, where the setting feels as intimate as it does expansive Blue Water Bistroaccommodates120forcocktailsor80–100fordinner,whiletheadjacentPinkBarlawnsuits private events for up to 200 Indigo offers refined indoor–outdoor dining, with exclusive buyouts availableforupto200guests
For more intimate gatherings, the Oceanfront Penthouse Suite 3,700 square feet (345 sqm) with an expansive wraparound balcony and panoramic views is ideal for 25–50 guests, its contemporaryinteriorsprovidingaserenecanvasforsmaller-scalemoments.
To further elevate each occasion, Wymara has introduced a new Celebrations Curator role to beautifullyorchestrateeachdetail,ensuringeventsfeeleffortless,personal,andFabulouslyYours
FROMOURSOURCE MARKETS
THE TURKS AND CAICOS ISLANDS IS ON EVERYONE’S LIST
THE TURKS AND CAICOS ISLANDS IS ON EVERYONE’S LIST
This is the time of year that travel publications highlightthemust-goplacesfortravellersandthe Turks and Caicos Islands is always a staple on theselists Thisyearisnodifferentandalready,as we gear up for the 2025/2026 winter season, our destination features prominently on various lists Here is a round up of the lists we made in SeptemberandOctober
Best Beaches in the Caribbean - Luxury Travel Magazine
“GraceBayonProvidencialesisconsistentlyvoted one of the world's best beaches With its powdery white sand, calm turquoise waters, and endless horizon,itisanidyllicparadise.”
16 Dreamy Honeymoon Destinations For The MostRomanticGetaway-Brit+Co
“Beach and water sport lovers should look to Turks and Caicos for a stunning Caribbean getaway with pristine beaches, turquoise waters, andachillislandvibe.”
25 Most Beautiful Places in the Caribbean, From Emerald-colored Sinkholes to Private IslandsTravel+Leisure
“Grace Bay Beach in Providenciales sees its fair share of visitors, and for good reason the white sands rival those seen in the Maldives, making it one of the beautiful places in the Caribbean But go beyond Provo and you’ll reach Middle Caicos, thelargestoftheislandsinTurksandCaicos,with awildbeautyofitsown”
FROMOURSOURCEMARKETS
The Turks and Caicos Islands is featured prominently in the newly released Fodor’s Essential Caribbean Guide, with an impressive 48 pages dedicated to the multiisland destination.
The 926-page publication includes a full chapter highlighting the Turks and Caicos Islands covering everything from the nation’s rich history and pristine beaches to its world-class accommodations, dining, and activities across each island.
The comprehensive guide offers everything a traveller needs to know, including highlights of hotels, restaurants, and attractions, as well as shopping, health and safety tips, transportation guidance, detailed maps, and captivating imagery
Fodor’s Travel has been a trusted name in travel for over 80 years, providing expert advice and insights for discerning travellers worldwide. The Fodor’s Essential Caribbean Guide is available on Amazon and in bookstores
Experience Turks and Caicos is thrilled to welcome Joe Ferroni to paradise Joe won a dream stay at TheSandsatGraceBayonWheelofFortune,which airedSeptember12th.
From our world-famous award-winning whitesand beaches to crystal-clear waters and unforgettablesnorkeling,thespotlightisshiningon theTurksandCaicosIslandsastheultimateluxury getaway.
A huge thank you to our partners at The Sands at Grace Bay for helping us share the beauty of the TurksandCaicoswithmillionsofviewers
DESTINATIONINSIGHTS
STAYOVERARRIVALSDIPINQ3
FortheperiodJulytoSeptember,stayoverarrivalsdeclinedbythreepercentcomparedtothesameperiod lastyear,largelyduetoongoinggeopoliticalchallengesandeconomicuncertaintiesinkeysourcemarkets.
Theyearbeganonapositivenote,withthefirstquarterseeingathreepercentincreaseinvisitorarrivals comparedtoQ12024 drivenbystrongwintertraveldemand.However,reducedairliftfromtheUnited KingdomandtheUnitedStates,mostnotablythesuspensionofVirginAtlanticservicesandseasonal adjustmentstoJetBlue’sschedule,begantoaffectperformancefromthesecondquarteronward,resultingin athreepercentdipfromQ2toQ3
Thecruisesectoralsosawa10percentdeclineinpassengerarrivalscomparedtothesameperiodin2024, reflectingfewershipcallsattheGrandTurkCruisePortascruiselinesadjusteditinerariesorredeployed vesselsawayfromtheCaribbean Despitethis,thesectorrecordedstronggrowthinearly2025,witharrivalsin Q1exceedingthepreviousquarterby53percent
CONTACTUS
ExperienceTurksandCaicos
TheRegentVillage Number3,GraceBayRoad Providenciales,TurksandCaicosIslands TKCA1ZZ
ForGeneralQueriescontact: Mr PaulPennicook,InterimCEOConsultant
Email: ppennicook@myexperiencetcicom Phone:(649)-331-3978
ForMediaQueriescontact: PublicRelationsManager Ms.LauraDowrich
Email: ldowrich@myexperiencetcicom Phone:(649)-341-4071
Website:visitturksandcaicos.com