Thank You
Thank you for choosing Country Cabins for your portable building needs. We truly appreciate your trust in our team and the opportunity to serve you. Every building we provide is backed by a commitment to quality craftsmanship, dependable materials, and friendly customer service from start to finish. Whether you’re adding storage, creating a workspace, or building something unique for your property, we’re honored to be a part of your project and hope you enjoy your new building for many years to come.
Preparing for Delivery
It’s important that your site is prepared and ready to receive the building before the hauler arrives for your scheduled delivery. To help ensure a smooth delivery, please follow these guidelines:
Clear the delivery access
Clear the delivery access: Make sure the route to the building’s final location is clear, with 1–2 feet of clearance on each side. For example, a 10’ wide building will need 12’–14’ of total clearance.
Remove obstructions
Check for anything that could block delivery, such as fence posts, trees, low-hanging branches, wires, or other obstacles.
Consider a site inspection
If you’re unsure about access, you may request that your shed specialist inspect your property prior to delivery to confirm the building can be placed in the desired location. A non-refundable site check fee may apply.
Complete site prep in advance
Make sure any necessary site preparation is finished before your delivery date so the hauler can position the building correctly and ensure it is level.
Delivery & Payment Q&A
• How will the hauler get the truck & trailer to the specific location I want the building?
The hauler will get the truck and trailer as close as possible to your driveway or entry point. They will then offload your building and put it on a mule machine to get it to its final destination.
• Will my yard be ruined during the delivery process?
Our haulers try their very best to avoid any disruption when delivering buildings to customers. The biggest factor is usually recent rain. You can avoid this by communicating any weather concerns to the logistics coordinator or hauler that you scheduled with.
• I have questions about my order. Who do I contact?
See our list of necessary contacts on Page 11
• When will my first payment be due on my Rent-to-Own agreement?
• When will my first payment be due on my financing agreement?
You can typically count on it taking 4-6 weeks for the rent-to-own company to start the billing process. You can typically count on it taking up to 4 weeks for the financing company to start the billing process.
Site Pad Options & Suggestions
Gravel Pad (Recommended)
We suggest crushed 304 limestone gravel, 4–6 inches thick, compacted and leveled. The pad should extend 2 feet beyond the building on all sides to promote proper drainage. This option is ideal because it provides a firm base, minimizes settling, and allows for excellent drainage.
Concrete Pad
If you choose a concrete pad, we recommend making it slightly smaller than the roof overhang (shorter and narrower) and slightly out of level so water can drain away from the building.
Level Ground (Grass/Dirt)
If placing the building on grass or dirt, ensure the site has a slight slope for drainage. Some blocking may be required. Please note: if a building is set on grass or dirt with blocking, it may settle over time, which can affect door alignment. If this happens, you may need to re-level periodically with shims until the building finishes settling.
Blocking
Structures under 40 feet long may be raised up to 16 inches on the highest side, while buildings over 40 feet can typically be blocked 16–24 inches off the ground. For best support, the entrance side should rest on solid ground when possible, and settling over time may require re-blocking after 30 days at an additional charge.
Blocking Limitations
Buildings under 40’ long
Can be blocked up to 16” under the edge of the side that needs to be raised the highest.
Buildings over 40’ long
Can be blocked safely up to 16” - 24” off the ground.
For best support and easier entry/exit, the entrance side should ideally rest on solid ground.
Note: This setup may still experience settling over time and could require re-blocking in the future. Any re-blocking needed after 30 days may involve an additional charge.
Blocking Costs Requirements &
If your building needs to be blocked higher than 8”, please have clean, undamaged blocks available at delivery.
• Calculating block requirements based on the size of your building.
◊ Length/# of runners + 1 for end of building
Example: 14x24 - building has 4 runners
24/4 = 6 + 1 = 7x4 runners = 28 blocks need (1 level)
**If you are blocking more than 1 level, you will need double the 28 (56)
If blocks are not available, some drivers may be able to provide them for $2-$4 per block (due at delivery). Not all drivers carry blocks, so it’s best to have them ready ahead of time.
Blocks can typically be purchased at major home improvement stores or local hardware stores.
Blocking costs are not included as part of your shed order. We recommend blocking supports at a minimum of every 8 feet of floor length.
BLOCK SITE PREP
CONCRETE PAD
GRAVEL PAD
Undeliverable
Heavily sloped surfaces may require excessive blocking, which can be unsafe for the structure and for anyone using it. If the site is deemed undeliverable, Country Cabins can hold the building for up to 60 days while you make arrangements to create a level delivery area.
Post-Delivery
Care
Caring For Your Building
• Re-leveling: settling can happen, especially on dirt/grass
• Door alignment: sticking doors often means building needs leveling
• Keep vegetation trimmed back
• Keep drainage flowing away
• Don’t store wet items directly on the floor
• Check seals/caulking annually
Heating Insulated Buildings
Condensation can occur when a building is insulated or sealed without proper ventilation, causing warm air and humidity to become trapped and collect as moisture. It is best to ensure that your building is properly ventilated if you opt to heat it in the cooler months.
We guarantee your structure will remain free of defects caused by material or workmanship for the following periods from the date of installation:
• 3 Years – Compass Series Sheds
• 5 Years – Signature Series Sheds
Warranty Country Cabins
Top to Bottom Warranty Conditions Limitations
In the event your structure does not meet your satisfaction, we will repair, refurbish, or replace it, at the discretion of Country Cabins, at no cost to you.
&
The Country Cabins warranty only applies to new structures, is nontransferable and applies to the original purchaser. The Country Cabins warranty only applies to Country Cabins painted and metal sheds.
• Unpainted sheds are excluded from warranty coverage.
• Any modifications made to the structure by the customer voids this warranty.
• Examples of modifications that void this warranty include, but are not limited to: insulation, sheetrock, shelving, electrical & plumbing, and/or moving the building.
• Warranty does not apply to normal wear and tear, acts of God such as, but not limited to: tornado, hail, and/ or high winds.
Country Cabins offers a 100% Satisfaction guaranteed - love it or return it within 5 days after delivery.
&Country Cabins Satisfaction Guarantee Conditions Limitations
Country Cabins reserves the right to reduce the amount refunded if the shed has been moved, damaged, or modified in any way from its original state. Country Cabins will inspect the shed on site prior to moving it and determine if any such changes or damage has been made to the shed and document this on a pickup sheet provided to the customer at time of pick up. The structure will be picked up at a time determined by Country Cabins. Our scheduling team will work diligently to get the structure picked up as soon as possible. The Customer is responsible for providing access to the structure to be picked up. The Customer or authorized representative for the customer must be present at the time of pick up.
Necessary Contacts
If you find yourself needing to reach out to us, here are some helpful contacts depending on where you are in the production or delivery process. We want to make it easy to get the right information quickly, so please use the contact details below that best match your current stage; from ordering and customization to scheduling, delivery, and follow-up support.
Dealer: Your local dealer - the one you purchased from - is a valuable resource and can help answer questions, provide updates, or connect you with the right person if you need additional support.
Logistics: Our logistics coordinator will schedule your delivery date and keep you updated on any changes, such as weather delays, truck breakdowns, or other unexpected scheduling issues. This is who you will need to reach out to if you need assistance in rescheduling.
• 502-693-7606
Customer Service: Our customer service representative is here to help with any questions or concerns throughout your experience - from placing your order, to delivery day, and even after your building is delivered.
• 937-779-9399
Accounting: If you have any questions about down payments, paid-in-full purchases, or other payment-related details, please contact our accounting department.
• 502-805-3110
Rent-to-Own: The rent-to-own process is exactly that - a process. Because there is often a gap between purchase and delivery, it can take some time for the rent-to-own company to load your information into their system and begin the billing setup. If it has been 4 - 5 weeks after delivery and you still haven’t heard from your rent-to-own company, please contact your dealer. They can follow up with the RTO company on your behalf. Depending on where you’re located and which dealer you purchased from, the RTO company may vary. In the event that you need to contact your rent-to-own company, please use the following contact information.
• Heartland Capital Investments: 270-247-3199, www.hci.net
• Foundation Bank: 731-393-0270, www.foundationbank.org/solutions/rent-to-own
• Cornerstone RTO, LLC: 937-483-4588, support@cornerstonerto.com
Financing: Similar to rent-to-own, financing can take some time for the lender to finalize loan processing and begin billing. If it has been 1 - 2 weeks after delivery and you still haven’t heard from the financing company, please contact the lender directly for an update.
• Upgrade Finance: 844-319-3909, support@upgrade.com, www.upgrade.com
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