MODE Global Strengthens Carrier Vetting and Decreases Freight Theft with Highway

SUCCESSSTORY

HowMODEGlobalStrengthened CarrierVettingandDecreasedFreight TheftSignificantlywithHighway

MODEGlobal,amulti-billion-dollar3PLplatformwithmultiplebrands,operates atascalethatrequiresrigorouscarrieroversightandcontinuousprotection againstevolvingfraudtactics Asfreighttheftanddoublebrokering acceleratedacrosstheindustry,MODEpartneredwithHighwaytostrengthen itscarrierecosystem,establishingamoreproactiveapproachto safeguardingitsnetworkandcustomers’freight HeardirectlyfromMODE GlobalhowpartneringwithHighwayismakingadifference.

TheChallenge

Therateatwhichfraudandfreight theftisescalatingistruly unprecedented Documentedacross thelogisticsindustryandnowisa focusonCapitolHill,noonecanignore thesignificantthreatbeingposedtoall businesses.MODErecognizedearlyon thatextravigilanceandexpertisewas neededtostemtheoverwhelmingtide ofbadactorsandfraudulentactivity. EnterHighway.

Withoverarchinggoalstoprevent fraudandsimplifytheMODEcarrier sourcingandonboardingprocess,the partnershiphasflourished.Utilizing Highway’scentralizedplatformfor actionabledata,enhanced communicationandefficient collaboration,MODEhasstreamlined workflowsanddecreasedtheft incidentsacrossitsnetwork.

TheSolution: CarrierOnboardingProcess

Highwayhassignificantly strengthenedoursecuritypostureby implementingmorerobustbarriers thateffectivelypreventbadactors fromenteringournetwork.This enhancedprotectionensuresthat onlyqualifiedandcompliantcarriers areonboarded,reducingriskand improvingtrustacrossour operations.

Ourcarrieronboardingprocesshas becomemarkedlymoreefficient sinceintegratingHighway.The platformempowersouragentsto prescreencarriersbeforeextending invitations,streamliningdecisionmakingandensuringthatonly vettedcarriersmoveforwardinthe process.Additionally,agentsgainull visibilityintowhereeachcarrier standsintheonboardingpipeline, enablingthemtotaketimely, informednextstepsforfreight planning.

Highwayalsoallowsustoenforce ouronboardingrulesautonomously andwithprecision.Thiscapability hasfreedupourCarrierCompliance teamtofocusondeeper,more strategicvettingratherthanroutine checks.WithaccesstoHighway’s comprehensivedatainsights,we’re nowabletoidentifypatternsthat helpusproactivelydisqualify carrierswhodon’tmeetour standards—ultimatelystrengthening theintegrityofourcarriernetwork.

LoadLock

LoadLockhasbeeninstrumentalin helpingourcompanyidentifyand avoidbadactorsbyuncoveringtheir trueintentionsearlyintheprocess. Inseveralinstances,ithasrevealed doublebrokeringactivitiesandeven attemptstostealloads.We've encounteredcaseswhereacarrier wasontracking,yettheirELD connectiondatadidn’talign raising redflags.

Thisdiscrepancyprovidedan opportunitytodigdeeperintothe carrier’sbusinesspractices, ultimatelyleadingtotheremovalof non-compliantordeceptivecarriers fromournetwork.LoadLockalerts havebecomeacriticaltoolin protectingouroperationsand maintainingtheintegrityofour carrierrelationships.

TheResults

Throughthechangesmadetoouronboardingprocessandworkingwith Highway,MODEhasexperiencedasignificantdecreaseintheftby involuntaryparting(fraud/deceptivepractices)ordoublebrokering (breachofcontract).

Onseveraloccasions,Highwayhasprovideddetaileddataoncarriersnot identifiedbyourexistingfraudpreventionmeasures.Theseinsightshave allowedustotakeproactivestepstoblockthesecarriersfromenteringour network,reducingpotentialrisksandmaintainingtheintegrityofour operations.

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ThroughourstrategicpartnershipwithHighwayand anenhancementofourcarriervettingprocess, MODEGlobalhasstrengtheneditsabilityto safeguardfreight.Thisachievementreflectsour commitmenttosmarterriskmitigationandour dedicationtopartneringwithindustry-leading organizationstoprotectourcustomers’shipments withprecisionandconfidence.