3 minute read
EDITORS LETTER
As we step into a new financial year, it’s a good time to pause and take a breath. Life moves fast, and in the rush of running a business, looking after clients, managing a team or simply keeping things afloat, we rarely stop long enough to check in with ourselves. So, before anything else, take a moment. You’re doing more than you realise, and you’re doing better than you think.
This fresh start of a new financial year, is the perfect opportunity to reset. Think about where you’re heading and what matters most to you right now. Set some clear, simple goals. Nothing overwhelming. Just real, intentional goals that feel right for this season you’re in. Then work backwards. Break them down into steps that are actually doable. Track them. Review them. Adjust if you need to. Progress comes from clarity and small consistent actions, not from trying to do it all at once.
One of the most powerful things you can do this year is to really know your numbers. Not just what’s in the bank today, but what it costs to do business. What your time is worth. What your team is costing you. What your breakeven is. When you know your numbers, you make decisions from a place of strength, not stress. A weekly money check-in can shift everything. Even just thirty minutes with a cuppa and a notebook to look at your revenue, expenses and targets will keep you grounded and out of avoidance mode.
And through all of it, consistency is the thread that holds everything together. Consistency with your numbers. With your goals. With your client journey. With your team. With your communication. With yourself. You don’t need to be perfect, you just need to keep showing up.
Speaking of communication, it really is the foundation of every strong relationship. Whether it’s with your clients, your staff, your loved ones or the internal dialogue you have with yourself, most challenges come from things unsaid or misunderstood. Create space for conversations. Be honest. Be kind. Say the hard things early. Clear, regular communication makes everything feel lighter and more manageable.
Another area to really focus on is the client journey. It’s easy to overlook, especially when you’re busy, but every single touchpoint counts. From how they’re greeted to the way you consult, care and follow up. It’s all part of the experience. The salons that stand out aren’t necessarily doing more, they’re just doing the basics really well and with genuine intention.
Exceeding expectations doesn’t mean giving things away or overloading yourself. It means paying attention. Anticipating needs. Making someone feel special in a world where most people feel overlooked. That’s value. And when we talk about value for value exchange, that’s exactly what we mean. Your client gives you their time, trust and money. You give them your care, skill and energy. Both leave the interaction feeling like they received something worthwhile.
Lastly, connection. It feels like the world is more disconnected than ever, even though we’re constantly online. People are craving real human interaction. As hair professionals, we get to offer that. A safe space. A moment of calm. A genuine conversation. A place where someone feels seen. That’s powerful. And it’s what truly sets you apart.
So, as you move into this next chapter, take the pressure off. Keep it simple. Get clear. Track your progress. Know your numbers. Communicate with care. Look after your clients. Connect deeply. And above all, stay consistent. That’s where the growth lives.
Love and hugs, Lou x
Louise
