Test Bank - Chapter 01 Q1: The measurement of the level of quality at some point in time with no effort to change or improve the level of care is known as quality A. management. B. assurance. C. assessment. (Correct) D. control. Rationale: Quality assessment only measures the level of quality at a certain point but is not a part of continuous quality improvement.
Q2: Under the Safe Medical Devices Act of 1990, voluntary reporting of unsafe medical devices will require the use of form A. 3419. B. 3500. (Correct) C. 3500A. D. MSDS. Rationale: Form 3500 is used for voluntary reporting while Form 3500A is used for mandatory reporting.
Q3: Customers who come from outside the healthcare organization are generally referred to as A. external customers. (Correct) B. internal customers. C. external and internal customers. D. None are correct. Rationale: Internal customers come from inside the healthcare organization.
Q4: When did the Mammography Quality Standards Act become effective? A. April 1992 B. October 1994 (Correct) C. October 1997 D. April 1999 Rationale: MQSA became effective on October 1, 1994.
Q5: W. Edwards Deming’s management approach can be summarized by his ____ points. A. 5 B. 7
Quality Management in the Imaging Sciences 7e Papp Test Bank