Test Bank - Chapter 01 Q1: Your ability to separate personal feelings from professional behavior can help minimize which negative realities of work? A. Constant change B. Conflict (Correct) C. Lack of control D. All options are correct Rationale: Being able to separate your personal feelings from your professional behavior will help minimize the impact of workplace conflict.
Q2: All the following will help you create positive expectations and more control of results except: A. Plan for positive outcomes B. Visualize and use your perceptual senses C. Taking the passive approach (Correct) D. Plan for upcoming events and meetings Rationale: All the following, except taking the passive approach, will help you create positive expectations and outcomes. Taking a passive approach will leave you out of control of the results.
Q3: Which of the following is not one of the Six Stages of Change Acceptance? A. Recognizing that change can be disruptive and cause anxiety. B. Determine the positive aspects of change. C. Embrace and integrate change into your life. D. Loss should never lead to anger or judgment. (Correct) Rationale: Loss will likely lead to feelings of anger.
Q4: A negative or ineffective response to things out of your control is: A. Try to change them. (Correct) B. Focus on what you can control. C. Recognize and accept them. D. Evaluate your choices. Rationale: You cannot change things you cannot control. Thus, this response will be ineffectual and may lead to frustration and a negative mental attitude.
Q5: The best action you can take to produce positive outcomes at work is: A. Hope for them. B. Plan for them. (Correct)
Job Readiness for Health Professionals 4e Elsevier Test Bank