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Check your health benefits on the go As a UMR member, you can access your benefit and claim information anytime using your mobile device. There’s no app to download. Simply log in to umr.com on your smart phone using the same username and password you use for our full site.

Simplified navigation Home – Return to the main menu. Menu – Display the menu. Gear – Log out or learn more about UMR and our mobile site.

What’s new Find out about new tools and information to help you live a healthier life.

Find things fast Click this Search button throughout the site to find what you need, fast.

Look up claims Look up a claim for yourself or an authorized dependent.

Find a provider Need to find a doctor fast? Access an alphabetical listing of network providers without logging in.

Check your benefits View medical and/ or dental benefits, as well as persons covered.

View, scan or fax your ID card View your ID card, allow your provider to scan the on-screen bar code for instant access to your benefit information and/or fax a copy to a provider.

Access account balances Find a provider Find an in-network provider while you are “on the go”.

Note: The images above reflect available features within our mobile site. These features may or may not be available to all users depending on your individual and/or company benefits.

Look up balances for your special accounts.

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GO THERE NOW Use the QR code reader on your smart phone to view our mobile site.

questions What can I do on the mobile site?

Is the mobile site bilingual?

You can: • Find an in-network provider • Look up claims for yourself or your authorized dependents • View your medical and dental benefits (if applicable), as well as coverage levels and persons covered • View your ID card, allow providers to scan the on-screen bar code for instant access to your benefit information and/or fax a copy to a provider • Look up your account balances for health reimbursement accounts (HRAs) and flexible spending accounts (FSAs) (if applicable)

No, however we offer help notes in Spanish.

Is it secure? To protect information between your mobile device and our web servers, UMR uses strong encryption technologies to protect all exchanges of information via our Web site that are considered private or confidential. We also use rigorous security technologies, including passwords, to make sure that visitors to our website, where private or confidential information is available, are authorized to do so. Finally, we employ other measures, including firewalls, intrusion detection and prevention, and website monitoring, to protect our systems and networks against any unauthorized access and to ensure that your information is safe and secure.

Can my employer or provider use the mobile site to access information about my benefits or claims?

Can I still get to the full site from the mobile site? Yes, you can access the full site, at any time, by touching the Full site link at the bottom of any page.

Is the mobile site the same as the full site? No, to optimize your mobile experience, the display of information on our mobile site is specifically designed for ease-of-use on a mobile device. You will discover a fresh new display with easy-to-understand graphical displays of summary level and detail information at your fingertips. Navigation is easy using simple icons that allow you to go to the Home page or Menu, get help and to log out.

What is the URL for the mobile site? To access our mobile site, you can simply use your mobile browser to go to www.umr.com. When our website detects that you are using a mobile device, you will be automatically redirected to our mobile site.

Do I have to download an app to use it? No, when you are using your mobile device you will be automatically redirected to our mobile site. Our mobile site is not an “app”, there is nothing to download – it’s ready for use.

No, our mobile site supports only members at this time. However, your employer and provider have the option to be redirected from the mobile site to the full site.

But, what if I want an “app-like” icon on my home screen? If you have an iPhone, you can add an icon to your Home Screen by clicking the icon and selecting Add to Home Screen.

Will your mobile site work on my device?

Who can use it?

Our site has been tested on a variety of the devices that are most popular among our desktop users and within the marketplace as a whole. However, due to the vast proliferation of devices throughout the industry, we cannot guarantee that all functions and features can be used on every device. If you are having trouble accessing or logging into our mobile site, contact the 800 number on the back of your ID card for fastest service. You can also click the Contact us link on the home screen.

Any member who has registered for online services on umr.com can access the mobile site from a mobile device. If you are not yet registered for online services and want to use the mobile site; just register for online services on our full site at www.umr.com. Once registered, you will automatically be redirected to our mobile site to log in using your phone.